When accessing the apartment we find a staircase directly that goes up to the main rooms, although before going up, next to the entrance there is a small service bathroom, equipped with a shower and made up of very good quality elements.
Going up the stairs we access a beautiful living room furnished with sober and tasteful furniture, and with a double sofa-bed of 1.50 x 1.90. The modern, sober and high-quality kitchen is integrated into the living room itself and is equipped with everything you need.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Location it is 10/15 mins walk to many places to visit 2 bathrooms with Shower They were flexible with check out
One of the bathroom is very small, but has the shower. The apartment was not clean
Excellent location and easy walk to Seville Centro and river-walk, right near a supermarket and bus station, with good cafes/bars/restaurants nearby too. Apartment was beautiful, large and very clean, kitchen was fully stocked for eating in, two bathrooms was great, beds were comfy and building was quiet. Washing machine makes it perfect for longer stays.
Not an issue for us but there were several sets of stairs up to apartment, no elevator.
Locatie, slaapkamers, goede bedden, keuken, tussentijdse schoonmaak
Badkamer prima, maar niet al te schoon. Putlucht beneden. Glazen eettafel niet prettig. Leuning aan trap zou fijn zijn. Spiegels in slaapkamers zouden handig zijn
Response from the Quality Department
Dear Esther,
Thank you for your feedback. We are pleased to hear that you had a great time and enjoyed the apartment, its location, the bedrooms, comfortable beds, kitchen, and the interim cleaning service.
Regarding your comments on cleanliness and other aspects, we sincerely regret that the bathroom did not meet your expectations in terms of cleanliness. We take cleanliness very seriously, and our team is committed to ensuring that all areas of the apartment are thoroughly cleaned for each guest. We will review your comments and take appropriate steps to address the issues you raised.
As for the odors and other details you mentioned, we would like to highlight that, due to the age and structure of the buildings in the historic center of Seville, as well as the climate, occasional odors can sometimes occur. However, we take your concerns seriously and will ensure we review the situation to improve it for future stays. Additionally, we appreciate your other suggestions and will certainly take them into account for possible future improvements.
We truly value your feedback, as it helps us continue to enhance the experience for all of our guests. We look forward to welcoming you again soon.
Quality Department.
Good location Easy access
A little tired. No locks on any doors even toilets. One of the bathrooms is down some stairs and separate from the flat. We were told that we had to check in before 20:30 otherwise we will be charged a penalty. However, we did end up a few mins later than 20:30 because of traffic and taxi availability on a Friday evening but it turned out that the check in process is simply to input a one time code - which in our opinion it was unnecessary to cause us stress over the strict timing of the check in. The check in process could have been handled better and stress free. The sofa bed is really tired and the mattress is filthy - definitely needs to be replaced if you are using this flat for guests and as a business.
Response from the Quality Department
Dear Ahmad,
Thank you for sharing your feedback. We are delighted to hear that you appreciated the excellent location and easy access of the property, which we believe truly enhances the guest experience.
Regarding the duplex layout, it is clearly specified in the property description as part of our commitment to transparency. We always encourage guests to carefully review the property features to avoid any misunderstandings. At the same time, we understand that your perception of the house as a bit outdated may be a subjective view. However, it is important to highlight that the property reflects the charm of traditional Sevillian architecture, with high ceilings, large windows, and distinctive original hydraulic tiles that convey the city’s traditional charm. We truly appreciate your feedback and will certainly take it into consideration as we continue to work on improving our guests´ experience.
Regarding late check-in fees, it is important to note that this information is clearly stated in the booking description, in line with our commitment to transparency and clarity. This service ensures that guests are assisted if they arrive late due to unforeseen delays or personal decisions. Our team is always available to assist and ensure that the stay proceeds without inconvenience. Nevertheless, we are pleased that you were able to check in without any issues ahead of the stipulated late check-in time.
With regard to the comfort of the sofa and bed, we understand that comfort is subjective; however, we will review the condition of the sofa bed and mattress to ensure they meet the standards we aim to provide for our guests.
We sincerely appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you again in the future, with an even more enjoyable and stress-free experience.
Quality Department.
Response from the Quality Department
Dear Sarah,
Thank you for your feedback. We are pleased to hear that you found the location convenient for exploring the area on foot and that you were satisfied with the services and the condition of the apartment.
We truly appreciate your comments and hope to welcome you again in the future.
La amabilidad y servicio del anfitrión a través de WhatsApp. Imagino que es una empresa. El apartamento está bien equipado.
En la reserva no se especifica que el apartamento es un segundo piso, pues después de las escaleras de acceso, hay otras escaleras muy estrechas y peligrosas para niños o cualquier persona con problemas de movilidad. Además, llevábamos carrito de bebé y subirlo era un suplicio. Además, en el baño y en los dormitorios hace frío. Los splits de los dormitorios no funcionan bien (mes de enero). La limpieza puede mejorar y una mano de pintura no vendría mal.
Response from the Quality Department
Estimada Ana Isabel:
Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Nos complace saber que apreció la amabilidad y el servicio de nuestro anfitrión, así como el equipamiento del apartamento.
Entendemos sus preocupaciones respecto a las escaleras y lamentamos cualquier inconveniente que esto haya podido causar. En nuestro edificio ofrecemos diferentes tipos de apartamentos, cada uno con sus características singulares, y siempre animamos a nuestros huéspedes a leer cuidadosamente las descripciones para evitar malosentendidos. Sin embargo, agradecemos su sugerencia y revisaremos nuestra información para asegurarnos de que proporcione el mayor detalle posible.
En cuanto al funcionamiento de los splits, le agradecemos que nos haya llamado la atención al respecto. Hemos tomado nota de sus comentarios y procederemos a inspeccionar el funcionamiento de estas unidades para garantizar que estén operando correctamente. También valoramos sus observaciones sobre la limpieza y el mantenimiento, y las tendremos en cuenta para futuras mejoras.
Gracias nuevamente por sus comentarios y por elegirnos. Esperamos tener el placer de poder darle la bienvenida nuevamente en el futuro y ofrecerle una estancia aún más placentera.
Departamento de Calidad.
Apartamento excelente! Acabamento e móveis de qualidade e super bem equipado. A localização é ótima, fizemos tudo a pé.
O banheiro de baixo exalava cheiro ruim, mas não incomodou dentro do apartamento, já que ficava embaixo da escada.
Response from the Quality Department
Dear María,
Thank you for sharing your experience with us. We are delighted to hear that you found the apartment excellent and well-suited for your family. It´s wonderful to know that you appreciated the high-quality furnishings, the fully equipped space, and the prime location that allowed you to explore everything on foot.
We also appreciate your note regarding the smell While it did not impact your stay, we will certainly investigate the matter to ensure it is addressed and does not affect future guests.
Thank you once again for your kind words and for choosing to stay with us. We would be honored to welcome you back in the future.
Quality Department.
Que uno de los lavabos estuviera abajo, no era nada práctico. Puerta lavavajillas rota, tirador agua WC roto, en general poco mantenimiento del apartamento.
Response from the Quality Department
Estimado Alonso:
Gracias por tomarse el tiempo para compartir sus comentarios. Nos complace saber que la ubicación del apartamento fue de su agrado.
Con respecto a la distribución del apartamento, queremos destacar que, como parte de nuestro compromiso con la transparencia en la información transmitida, la ubicación de uno de los lavabos en una planta diferente está claramente especificada en las características del inmueble, con el fin de evitar malentendidos al momento de la reserva. En cuanto a los otros aspectos mencionados, le pedimos disculpas por cualquier inconveniente experimentado. Realizaremos un mantenimiento exhaustivo de la propiedad para revisar los puntos señalados y asegurarnos de que todos los detalles estén en perfecto estado. La satisfacción de nuestros huéspedes es una prioridad para nosotros, y nos comprometemos a seguir trabajando para ofrecer apartamentos en las mejores condiciones posibles.
Agradecemos sinceramente su retroalimentación y esperamos poder darle la bienvenida nuevamente en el futuro, con la confianza de haber mejorado los aspectos señalados.
Departamento de Calidad.
Response from the Quality Department
Dear Erwann,
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay in our apartment in the heart of Seville. Our host will be pleased to know that their warm welcome contributed to making your experience a pleasant one. We look forward to the opportunity of hosting you again on your next visit to Seville.
Muy bien ubicado en el centro de Sevilla. Muy equipado con todo lo que necesitábamos para la estancia.
Eché en falta un armario con perchas.
Response from the Quality Department
Estimada Ana:
Gracias por compartir su experiencia con nosotros. Nos alegra saber que la ubicación en el centro de Sevilla y el equipamiento del apartamento cumplieron con sus expectativas, proporcionando todo lo necesario para disfrutar de su estancia.
No obstante, tomamos nota de su comentario sobre la falta de un armario con perchas. Apreciamos mucho este tipo de sugerencias, ya que nos ayudan a identificar aspectos que podemos mejorar para ofrecer una experiencia aún más completa a nuestros huéspedes.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Nada
We were given a different property that was advertised, with the old furniture and no wardrobes to keep clothes :(
Response from the Quality Department
Dear A. V,
Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations.
However, we regret any confusion regarding the property. We would like to clarify that the property you were assigned was the one originally booked, with no modifications. To avoid such misunderstandings, we always recommend that our guests carefully review the details of our properties to ensure they are selecting the one they desire.
Additionally, we regret that the furniture and lack of wardrobes did not meet your preferences. Please know that we are committed to providing accurate descriptions of our properties and always strive to ensure a comfortable stay for our guests.
We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying experience.
Quality Department.
Vestiging
Response from the Quality Department
Dear Ewelina,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Reiner,
Thank you for your feedback. We regret that certain aspects of your stay did not meet your expectations, and we appreciate your insights regarding cleanliness and the absence of a wardrobe. Please be assured that one of our main objectives is to provide an excellent cleaning service for all our guests, and we are sorry to hear that we fell short in this regard.
Regarding the possibility of stopping next to the apartment, we would like to clarify that it is indeed possible to stop in front of the building to unload luggage, as the street permits vehicle access. On the other hand, we apologize that the apartment´s layout did not align with your expectations. However, we want to highlight that information regarding the duplex layout is available on our website, in line with our commitment to transparency. This information is also included in the booking confirmation email, allowing guests to verify that the selected apartment meets their needs. Furthermore, it is important to point out that we have several apartments with different characteristics within the building, so we always recommend that future guests choose the one that best suits their requirements and confirm that the selected apartment is the desired option. We regret any misunderstanding in this matter.
We are continuously seeking ways to enhance our accommodations, and your comments will be taken into consideration. We hope that, despite these issues, you were able to enjoy your stay, and we would be pleased to welcome you back in the future.
Quality Department.
Muy buena ubicación.
Al llegar (14:00) la habitación no estaba lista ni limpia El parking que habíamos reservado, nunca lo reservaron y no se hicieron cargo. El sillón del living es impresentable , no podes sentarte El wifi no funciona nunca Al ingresar hay una escalera enorme El departamento es cómodo para 4 personas , pero no volvería.
Appartamento ben tenuto e posizione strategica per raggiungere in poco tempo il centro. Pulito e accogliente.
Response from the Quality Department
Dear Isabel,
Thank you for your excellent review. We are pleased to hear that you appreciated the well-maintained apartment, its strategic location, and the cleanliness. We’re glad you found the accommodation both welcoming and comfortable. We hope to have the pleasure of hosting you again in the future.
Quality Department.
Hay que subir escaleras
Response from the Quality Department
Estimada Marisa:
Agradecemos sinceramente que haya compartido su opinión sobre su estancia en nuestro apartamento. Nos complace saber que encontró nuestro alojamiento nuevo, céntrico y silencioso.
Sin embargo, nos gustaría destacar que las características de nuestro inmueble y su distribución, así como el hecho de que se trata de un dúplex y no cuenta con ascensor, están claramente indicadas en nuestra página web para evitar confusiones al respecto. Nos esforzamos por proporcionar todos los detalles relevantes para que nuestros huéspedes estén completamente informados antes de hacer su reserva, por lo que siempre valoramos que los visitantes tomen un momento para leer esta información, ya que puede ayudar a evitar inconvenientes durante su estancia.
Además, cabe mencionar que muchos de los edificios ubicados en el centro de la ciudad están protegidos como patrimonio histórico, lo que impide la instalación de ascensores. Esta característica forma parte del encanto de nuestra propiedad y de la zona, así como de la experiencia que ofrecemos a nuestros huéspedes.
Gracias nuevamente por sus comentarios. Esperamos que considere darnos otra oportunidad en el futuro.
Departamento de Calidad
locatie in de stad, faciliteiten op loopafstand, stil en rustig appartement
woonkamer te kaal, ongezellig om te zitten
Response from the Quality Department
Dear Yousef,
Thank you for your feedback. We are sorry to learn that you encountered issues with the air conditioning in the bedroom.
We take such concerns very seriously and will investigate the matter to ensure it is resolved promptly. Should you experience any issues during your stay, we kindly request that you inform us directly so we can address them immediately.
Thank you for bringing this to our attention. We look forward to the opportunity to welcome you again in the future.
Quality Department
Per accedere all´appartamento c´è un portone, si fanno 4 gradini e si è davanti alla porta dell´appartamento. Dall´altra parte della porta c´è un bagno ricavato nel sottoscala con doccia, wc e mini lavandino senza finestra e aspiratore. Si fanno circa 20 gradini ripidi e si arriva nell´appartamento. Mi sono lamentata con il ragazzo che mi ha portato le chiavi perchè nella descrizione dell´appartamento non è specificato che per utilizzare un bagno si devono fare 20 gradini ripidi giorno e notte e lui mi ha risposto " si ma ci sono 2 bagni " come se niente fosse. Quindi se siete 2 coppie di amici come noi non scegliete questo appartamento anche se bello.
Response from the Quality Department
Dear Alessandra,
Thank you for your feedback. We are sorry to hear that the layout of the apartment did not meet your expectations. We understand that the description of the apartment may have caused some confusion.
Please note that all information about the apartment´s layout, including the location of the bathrooms, is clearly provided on our website. We encourage our guests to review the confirmation email for their reservation to avoid any misunderstandings and to ensure that the chosen apartment meets their needs. We are committed to transparency and ensuring that our guests have a complete understanding of the accommodation before their arrival. We regret again that the apartment did not fully meet your expectations and appreciate your feedback, which is invaluable in helping us enhance our communication.
Thank you again for your comments. We hope to have the opportunity to welcome you in the future and offer you a more pleasant stay.
Quality Department
L’appartamento era davvero molto bello, accessoriato di tutti i comfort che possono occorrere durante una vacanza.
Unica pecca la scala interna per salire in casa, che non ricordo se fosse menzionata nella descrizione, ma nel complesso tutto molto bello.
Response from the Quality Department
Dear Christian,
Thank you for your kind review and for highlighting the comfort and beauty of our apartment. We’re glad to hear that you had a pleasant stay and enjoyed the amenities provided.
Regarding the interior staircase, we would like to confirm that it is indeed mentioned in the apartment’s description. We strive to provide accurate and detailed information to ensure our guests are well-informed prior to their arrival.
Once again, thank you for choosing to stay with us. We hope to welcome you back in the future.
Quality Department.
Response from the Quality Department
Dear Pierre,
Thank you for your thoughtful review. We are pleased to hear that you found the apartment spacious, clean, comfortable, and bright, and that its proximity to shops and public parking was convenient for you. It’s great to know that the location allowed you to explore the cathedral and the Alcázar with ease.
We appreciate your feedback regarding the air conditioning. We regret any inconvenience in this regard and assure you that we will check that all units are working properly to avoid similar situations in the future.
Thank you also for your kind words about our responsiveness. Your recommendation means a lot to us, and we hope to welcome you back in the future.
Quality Department.
Response from the Quality Department
Dear Adriana,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
o apartamento é bem climatizado, bem próximo aos principais pontos turísticos e bem confortável!
o ar condicionado de um dos quartos não funcionou muito bem e a maquina de lavar estava mofada. fora isso, tudo foi perfeito!
Response from the Quality Department
Dear Deiseanne,
Thank you for taking the time to share your feedback. We are delighted to hear that you found the apartment well air-conditioned, conveniently located near the main attractions, and comfortable.
We sincerely apologize for the issues you encountered during your stay. Please be assured that we take such matters very seriously. We are already addressing these concerns by conducting a thorough inspection and necessary repairs to ensure that our facilities meet the highest standards of comfort and cleanliness.
Your satisfaction is extremely important to us, and we appreciate your understanding. We are pleased that, apart from these issues, your stay was perfect. We look forward to the opportunity to welcome you back and provide you with an even better experience. Thank you once again for your feedback.
Quality Departement.
o apartamento é bem climatizado, bem próximo aos principais pontos turísticos e bem confortável!
o ar condicionado de um dos quartos não funcionou muito bem e a maquina de lavar estava mofada. fora isso, tudo foi perfeito!
Response from the Quality Department
Dear Deiseanne,
Thank you for your kind recommendation and feedback. We are pleased to hear that you found the apartment well-climatized, conveniently located near major attractions, and comfortable.
We apologize for the issues you experienced furing your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We are committed to ensuring that all our facilities function correctly and will take immediate action to address these issues and improve our services.
Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you back and provide an even better experience.
Quality Department.
Appartement bien placé. Résidence calme.
Attention aux frais supplémentaires passées 21h. Arrivée entre minuit et deux heures du matin : 50€
Response from the Quality Department
Dear Damien,
Thank you for taking the time to share your feedback with us. We are glad to hear that you found our apartment to offer good value for money and appreciated its convenient location in a quiet residence.
Regarding the late check-in fee, we apologize for any inconvenience this may have caused. Please note that information regarding our late check-in fee is available on our website both before and after making a reservation. We strive to ensure transparency in our policies to avoid any surprises for our guests.
Your satisfaction is important to us, and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.
Quality Department.
Muy limpio, grande cerca de la ciudad, excelentes camas.
El aire no funciona en las habitaciones y hacia mucho calor, difícil aparcar. Pero el Apt es maravilloso
Escaleras para acceder. Sin cafetera.
Response from the Quality Department
Estimado Jose:
Agradecemos sinceramente que haya compartido su opinión con nosotros. Nos complace saber que tanto la limpieza como nuestra ubicación hayan sido de su agrado. No obstante, lamentamos profundamente cualquier inconveniente que haya experimentado durante su estancia.
Respecto al inconveniente con las escaleras, queremos informarle que, debido a nuestra ubicación privilegiada en el centro de la ciudad, algunos de los edificios en nuestra área están protegidos como patrimonio histórico, lo que nos impide instalación de un ascensor. Esta información, junto con la descripción detallada de la distribución del edificio, se encuentra disponible en nuestra página web para evitar malentendidos al respecto y permitir a los huéspedes tomar decisiones basadas en dicha información.
Lamentamos la falta de cafetera durtante su estancia, apreciamos su comentario y lo tomaremos en consideración para futuras mejoras en nuestras instalaciones.
Su satisfacción es nuestra prioridad, y su opinión es de suma importancia para nosotros. Esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro, y confiamos en que su próxima estancia será más satisfactoria.
Departamento de Calidad.
Algo que poderia melhorar seria colocar máquina de café e ter mais utensílios de cozinha.
Response from the Quality Department
Dear Sílvia,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated Teresa´s kindness and assistance during your stay, as well as the convenient location of the apartment.
Your suggestion regarding the addition of a coffee machine and the availability of more kitchen utensils is duly noted. We constantly strive to enhance the experience of our guests, and your input is invaluable in this regard. Rest assured, we will take your comments into careful consideration as we continue to improve our amenities.
Once again, thank you for your review, and we hope to have the opportunity to welcome you back in the future.
Quality Department.
La falta de limpieza debajo de las camas. Había bastantes pelusas. El acceso para personas con dificultad de movilidad hasta la puerta de los apartamentos.
Response from the Quality Department
Estimado Fernando:
Agradecemos sinceramente su comentario sobre nuestro apartamento y valoramos tanto sus elogios como las áreas de mejora señaladas.
Nos complace saber que la ubicación y la tranquilidad fueron aspectos que contribuyeron positivamente a su experiencia. Sin embargo, lamentamos cualquier inconveniente causado por la falta de limpieza en algunas zonas. Tomamos muy en serio la limpieza y el mantenimiento de nuestros apartamentos, y le aseguramos que revisaremos esta situación con el departamento correspondiente para garantizar que este problema no se repita en el futuro y que cumplimos con los estándares de calidad y limpieza con los que estamos comprometidos.
Por otro lado, nuestro compromiso con la accesibilidad es importante y contamos con edificios adaptados a las diferentes necesidades de nuestros huéspedes. En nuestra página web se puede encontrar información detallada sobre las características de nuestros alojamientos, para permitir que nuestros huéspedes y futuros clientes puedan tomar decisiones informadas, intentando así evitar cualquier malentendido al respecto.
Apreciamos enormemente sus comentarios, ya que nos ayudan a identificar áreas de mejora y a garantizar una experiencia más satisfactoria para todos nuestros huéspedes. Esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad.
Las camas super cómodas, principalmente nos gustó que tiene dos baños con ducha
Se accede al departamento por escalera
Response from the Quality Department
Estimada María Luz:
Queremos expresar nuestro sincero agradecimiento por compartir su experiencia en nuestro hermoso apartamento en Sevilla. Nos alegra saber que encontraron las camas muy cómodas y que valoraron la presencia de dos baños con ducha, lo cual contribuyó a hacer su estancia más placentera.
Respecto al acceso al apartamento, es importante destacar que se realiza mediante escaleras, tal como se indica claramente en nuestra página web. Además, queremos señalar que en muchos edificios ubicados en el corazón de la ciudad, como el nuestro, la instalación de ascensores no está permitida debido a la necesidad de preservar la arquitectura y el patrimonio cultural de la ciudad. Lamentamos cualquier inconveniente que esto haya ocasionado y esperamos que, a pesar de este pequeño contratiempo, hayan disfrutado de su estancia en la ciudad.
Agradecemos sinceramente su elección de hospedarse con nosotros y esperamos tener el privilegio de recibirlos nuevamente en el futuro.
Departamento de Calidad.
el aseo! por más que se aviso que NO lo habían entregado limpio no lo solucionaron!! el sofácama necesita una nueva tapizada. los cojines tienen mucho polvo.
Response from the Quality Department
Estimado Luis:
Agradecemos sinceramente que haya compartido sus comentarios con nosotros. Es un placer saber que encontró conveniente nuestra ubicación. Sin embargo, lamentamos profundamente cualquier inconveniente que haya experimentado a su llegada debido a que la limpieza de su apartamento no había sido culminada. Tras recibir la incidencia, nos alegra saber que nuestra compañera pudo completar sus servicios entregándoles el apartamento con la limpieza finalizada. Cumplir con altos estándares de calidad y limpieza es nuestro compromiso máximo. Por lo que lamentamos cualquier frustración que esto haya causado al momento de su llegada. Tenga la seguridad de que abordaremos este asunto con el departamento correspondiente para evitar situaciones similares en el futuro.
Gracias una vez más por traer estos asuntos a nuestra atención. Sus comentarios son invaluables ya que nos ayudan a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente para una experiencia más satisfactoria en el futuro.
Departamento de Calidad.
manutenzione di alcuni accessori.
Response from the Quality Department
Dear Laila,
Thank you for your feedback. We´re delighted to hear that you enjoyed the brightness and tranquility of our apartment, despite its central location. We´re glad that you found the cleanliness exceptional and that we could promptly assist with your request for a change of blankets. We´ll address any maintenance issues to ensure a seamless experience for our future guests. We appreciate your valuable input and hope to welcome you back soon.
Quality Department.
Location, was perfect. Near centre and supermarket. The service is excellent, very easy to reach people and they know their stuff.
The door-handle inside is not fastened properly, it falls off all the time. A towel handle in the upstairs bathroom was not properly attached to the wall. The handle of the coffeemaker is loose, making it a safety hazard. The washing machine !does not work! Inside were liters of badly smelling water which spilled out when we opened the door. A dishwasher would´ve been more useful anyway. If not, please include a rack or towels to dry the dishes on.
Response from the Quality Department
Dear Shadi,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the location of our property and found our service to be excellent.
However, we are sincerely sorry to learn about the issues you encountered during your stay, including the deficiencies in some of the facilities. We would have appreciated having this information during your stay so that we could have promptly addressed these concerns and provided you with a more comfortable experience.
Rest assured that we have forwarded your comments to the relevant department for thorough review and necessary improvements. We take your feedback seriously and are committed to ensuring that all aspects of our property meet the highest standards of quality and safety.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
Quality Department.
Nothing to report.
Response from the Quality Department
Dear Deepa,
Thank you for your kind words. We´re delighted to hear that you found our house incredibly beautiful, with comfortable rooms and clean washrooms showers. It´s wonderful to know that you were satisfied with the facilities and location of the property, as well as with the hospitality of our host. We strive to provide a seamless experience for our guests, and we´re glad that everything met your expectations. Your feedback means a lot to us. We look forward to hosting you again in the future.
Quality Department.
De badkamerdeur was beschadigd en kon daardoor niet dicht
Response from the Quality Department
Dear Willemien,
Thank you for your feedback. We´re delighted to hear that you found our apartment beautiful with its high ceilings and comprehensive amenities. We apologize for the inconvenience caused by the damaged bathroom door. Rest assured, we´ll address this issue promptly to ensure a more comfortable experience for our guests in the future. Your feedback is valuable to us as we continuously strive to improve. We hope to have the opportunity to welcome you back for a more pleasant stay.
Quality Department.
Le faltan perchas para colgar las prendas de vestir.
Response from the Quality Department
Estimado Andrés,
Agradecemos sinceramente sus comentarios sobre su estancia en nuestro apartamento. Nos complace saber que consideró adecuado el espacio para dos parejas y que apreció nuestra conveniente ubicación cerca de la Plaza de Armas, la estación central de autobuses y el paseo del río en Triana. Por otro lado, Lamentamos la falta de perchas para colgar prendas de vestir en el apartamento. Tomamos nota de su sugerencia y nos aseguraremos de proporcionar perchas adicionales para mejorar la comodidad de nuestros huéspedes en el futuro. Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios continuamente. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún más satisfactoria.
Departamento de Calidad.
Sobere inrichting, geen keukendoeken en theedoeken, helaas geen balkon
Response from the Quality Department
Dear Joke,
Thank you for taking the time to share your feedback with us. We´re glad to hear that you appreciated the location and found the bed comfortable during your stay. Regarding the absence of a balcony, we´d like to highlight that this information is provided before booking, as well as in the confirmation email where the apartment´s features are outlined. We apologize if this aspect did not meet your expectations.
We regret that kitchen towels were not available during your stay. Your comments have been duly noted, and we will ensure that they are provided for future guests. We appreciate your insights as they help us improve our services. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.
Quality Department.
No muy cerca del centro. Muchas escaleras para acceder.
Response from the Quality Department
Estimada Berta,
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro alojamiento. Nos complace saber que encontró la distribución del apartamento satisfactoria, así como las habitaciones amplias y libres de ruidos durante las noches.
Respecto a su observación sobre la ubicación, lamentamos que haya sentido que el alojamiento no está lo suficientemente cerca del centro. Nos gustaría señalar que nuestro apartamento se encuentra estratégicamente ubicado a solo 10 minutos a pie de lugares emblemáticos de Sevilla, como las Setas. Entendemos que las preferencias de ubicación pueden variar entre los huéspedes, y lamentamos si esto no cumplió con sus expectativas.
debido a nuestra ubicación en el centro de la ciudad, es importante mencionar que en algunos edificios de gran valor histórico, la instalación de ascensores puede estar prohibida debido a la importancia de preservar su arquitectura y patrimonio cultural. Por otro lado, nuestro objetivo siempre es ser transparentes con nuestros clientes, por lo que las fotos y características del edificio se pueden consultar en nuestro sitio web, donde encontrará información sobre la estructura del apartamento para evitar cualquier malentendido con respecto a las escaleras o distribución de las habitaciones.
Sus comentarios son valiosos para nosotros, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún mejor.
Atentamente,
Departamento de Calidad
L´emplacement proche de la gare routière et le calme
Manque de couverts
Response from the Quality Department
Dear Ginie,
Thank you for your positive feedback regarding your recent stay with us. We´re delighted to hear that you received a warm welcome and appreciated the location near the bus station, as well as the tranquility of the area.
We apologize for the inconvenience caused by the lack of cutlery during your stay. Your feedback is valuable to us, and we will take immediate steps to ensure that this issue is addressed promptly. We appreciate you bringing this to our attention.
We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
Warm regards,
Quality Department
Response from the Quality Department
Estimado Guzmán de la Rosa,
Agradecemos sinceramente sus amables comentarios sobre su reciente estancia en nuestro apartamento. Nos complace saber que disfrutó del olor fresco de las sábanas y que encontró las camas cómodas.
La comodidad de nuestros huéspedes es una prioridad para nosotros, y nos esforzamos por garantizar que cada detalle, desde la ropa de cama hasta el ambiente general, contribuya a una experiencia agradable y relajante.
Esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable.
Saludos cordiales,
Departamento de Calidad
It was a lovely comfortable apartment in a very good location within the city.
The apartment is on the first floor and the access stairs could be difficult for those people with walking difficulties.
Response from the Quality Department
Dear Smith,
Your feedback emphasizing the central location of our apartment is highly appreciated.
Regarding the stairs, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
excellente locatie en service, rustig en dichtbij het centrum. Schoon en voorzien van alles wat wij nodig hadden. De buren zie je of hoor je nauwelijks. Prijs en kwaliteit helemaal in balans.
Response from the Quality Department
Dear Ricardo,
Thank you for sharing your positive experience with us. We´re delighted to hear that you found our location excellent. It´s wonderful to know that you appreciated the cleanliness, comprehensive amenities, and the balance of price and quality. Your kind words are truly appreciated, and we look forward to welcoming you back for another pleasant stay in the future.
Departamento de Calidad
The fees applied for late check in, could easily be avoided by a pin code lock.
Response from the Quality Department
Dear AHMAD,
We sincerely regret any inconvenience regarding late check-in. We always try to be transparent with our guests, so information about our late check-in policy and associated late check-in charges is available on our website, and can be viewed by all our guests before and after booking. While we understand your concerns, we strive to provide a personalised check-in service to ensure a warm and welcoming arrival experience for our guests, which is why check-in is done in person. We regret any misunderstanding in this regard.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering an even better experience.
Warm regards,
Quality Department
beautiful setting and spaciousness. very convenient sroundings: a big supermarket, taxins, and the bars!
Response from the Quality Department
Dear Mana,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Eleni-Evgenia,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Nada
Response from the Quality Department
Estimada MaiCuriel,
Agradecemos mucho su amable reseña sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo en Sevilla y que nuestro servicio cumplió con sus expectativas.
Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano y seguir brindándole experiencias memorables.
Saludos cordiales,
Departamento de Calidad
Las estancias
Las escaleras
Response from the Quality Department
Estimada Isa,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Respecto a las escaleras, intentamos siempre ser transparentes con nuestros clientes por lo que puede encontrar las características de nuestros alojamientos en nuestra página web, intentando evitar así, cualquier malentendido respecto a la distribución del apartamento. Le pedimos disculpas por cualquier confusión que haya podido suceder.
Esperamos tener la oportunidad de hospedarla de nuevo en sus futuros viajes.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Katalin,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
A limpeza do apartamento atrasou, mas o problema foi resolvido logo que possível.
Response from the Quality Department
Dear Yandrah,
We are truly grateful for your positive comments about the location and our friendly staff. At our company, we take great pride in maintaining high standards of cleanliness and ensuring that our apartments are in top condition for our guests. It´s indeed unusual to experience a delay in apartment cleanliness, and I would like to extend my sincerest apologies for this inconvenience. Rest assured, we have reviewed the situation to prevent such delays in the future and to uphold our usual high standards of service. Your feedback is greatly appreciated, as it helps us improve and offer the best possible experience to our guests. If you decide to stay with us again in the future, we will do our best to make sure your experience is flawless from start to finish. Thank you for your understanding.
Kind regards,
Quality Department
Response from the Quality Department
Estimado Antonio, nos complace saber que nos considera un buen alojamiento, señal de que disfrutó de su estancia. Le pedimos disculpas por cualquier inconveniente o en este caso dificultad de accesibilidad que haya experimentado durante su estancia. Le agradecemos profundamente su sugerencia, la tendremos en consideración y la estudiaremos particularmente. Esperamos volver a verle pronto.
Departamento de Calidad.
Todo pero destacaría la ubicación.
Res
Response from the Quality Department
Estimada Cristina,
Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros. Su satisfacción es nuestra principal prioridad, y estamos contentos de haber cumplido con sus expectativas.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir brindándole experiencias positivas.
Saludos cordiales,
Departamento de Calidad
I like the central position of the Apartment in Siviglia.
Nothing
Response from the Quality Department
Dear Praolini,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Buena ubicación y bien equipado
El aire acondicionado del salón no enfriaba mucho. También es verdad que la fecha en la que fuimos hacia mucha calor.
Response from the Quality Department
Estimado Manuel,
Gracias por compartir sus comentarios con nosotros.
Lamentamos escuchar que el aire acondicionado presentó dificultades durante la ola de calor. Entendemos lo crucial que es un sistema de aire acondicionado funcionando correctamente, especialmente en condiciones climáticas extremas.
Nos hubiera gustado que nos informase sobre este problema durante su estancia para poder ofrecerle una respuesta acorde a la situación lo más rápido posible.
Hemos tomado nota de su queja y en este momento estamos programando una inspección exhaustiva para asegurarnos de que los filtros estén limpios y el sistema esté funcionando en su mejor estado. Nuestro objetivo es brindar una estancia cómoda y agradable para nuestros huéspedes, y apreciamos su comprensión mientras tomamos medidas proactivas para abordar este asunto.
Gracias por llamarnos la atención sobre esto, y esperamos que si decide hospedarse con nosotros nuevamente, su experiencia sea aún mejor.
Atentamente,
Departamento de Calidad
estaba muy bien ubicado el apartamento era grande la zona era tranquila
Response from the Quality Department
Querido Sergio,
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. Esperamos poder volver a recibirle muy pronto.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Marcus,
We extend our heartfelt gratitude for your incredibly positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you at San Laureano in Seville. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future. If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better. Thank you for being our valued guest.
Kind regards,
Quality Department Manager
Response from the Quality Department
Dear Allan,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Carlos.
Thank you for your positive review, we hope to host you soon again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Michelle, Thank you for taking the time to share your review and thank you for the greats remarks as well. We apologize for any issues you experienced during your stay. Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Jose L.H. Campos
Quality Department Manager
La posizione comoda per visitare la città ed in una zona tranquilla. La dotazione abbastanza completa e la pulizia.
Il secondo bagno si trovava al piano terra in un sottoscala dalle misure veramente piccole. Nel lavabo si fa veramente fatica a lavarsi.
Response from the Quality Department
Dear Gianluca,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Íñigo:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Angelina,
Thank you sincerely for choosing our apartment as your temporary home. We are delighted to hear that our staff´s service exceeded your expectations. They work tirelessly to ensure that each guest feels valued and well taken care of. Your kind words serve as a tremendous motivation for all of us. We cannot wait to welcome you back, and we will make certain that your next stay is equally exceptional, if not more so.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Luis Ricardo:
Nos gustaría expresar nuestro más sincero agradecimiento por su amable comentario sobre su estadía en nuestro apartamento. Nos complace saber que nuestro personal fue capaz de hacer su estadía más agradable y que lo encontró servicial y amable. Nos enorgullece saber que nuestro equipo pudo brindarle un servicio excepcional y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano y ofrecerle otra experiencia inolvidable.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Claire,
we´re thrilled to read your positive review of our apartment. Thank you for highlighting the cleanliness, comfort, and exceptional service we provide. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Tomás,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear David,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Marko:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Mathieu,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Javier:
Nos complace saber que disfrutó de su estancia en nuestro apartamento y que encontró nuestras instalaciones y servicios a su satisfacción. Agradecemos su tiempo para escribir una reseña y esperamos que se convierta en uno de nuestros clientes habituales.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Alan:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios acerca del sofá cama, lamentamos que este no haya sido de su agradado. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Laurent et Véronique,
Thank you for the lovely review about your stay. It is a real pleasure to read that your apartment was up to every one of your expectations. Thank you again, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nitij,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Fanny, We would like to thank you for choosing pour apartment for your visit to Seville and for taking the time to review us so kindly. We hope you give us the opportunity to host you again in the future.
El apartamento es muy cómodo y la ubicación es perfecta. La atención del personal genial.Detallazo que pongan estropajo y balleta de la cocina a estrenar .
Para mi lo peor es que hay escaleras para acceder al apartamento, que no son muchas,pero es un fastidio. Aún así, repetiré en mi próxima visita a Sevilla.
Response from the Quality Department
Estimada Natalia, le agradecemos su amable opinión de nuestro apartamento. Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
L appartamento ben rifinito con 2 bagni con docce e 2 stanze con letti comodi situato in posizione strategica vicino al centro ed al fiume con servizi di prima necessità quali bar supermercati e farmacia nelle immediate vicinanze. Carlos gentile e premuroso.
Response from the Quality Department
Dear Fabio, thank you very much for making us your choice accommodation for your family. We are delighted to know that you had a comfortable stay, and appreciate your kind words about our team.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Estimado Alberto, apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro apartamento y agradecemos su amable recomendación a nuestros futuros huéspedes.
Esperamos que nos visite de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Elena, le agradecemos su amable opinión y gracias por destacar la excelente ubicación del apartamento y nuestro servicio de limpieza.
Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Thank you very much for sharing your personal experience in our apartment. It was a pleasure to assist your family during your stay in Seville and we hope to meet you soon again.
Aija T.
Quality Department
Response from the Quality Department
Muchas gracias por su comentario sobre su estancia en nuestro apartamento.
Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder servirle de nuevo pronto.
Aija Teilane
Quality Department
Response from the Quality Department
En primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones en Sevilla. Estamos encantados de saber que hemos logrado superar sus expectativas en lo que respecta a la comodidad del alojamiento.
Muchas gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Fueron flexibles con la hora de acceso al alojamiento, al tener disponibilidad
acceso a través de escaleras
Response from the Quality Department
Muchas gracias por haber elegido nuestro apartamento para su estancia en Sevilla y por la cortesía de su tiempo para dejarnos sus comentarios.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you for the lovely review you shared following your stay in our apartment. We are delighted to read that we were able to match your holiday expectations.
We look forward to having the opportunity to serve you again.
Aija Teilane
Quality Department