It really is a large suite with two different áreas, one of them with the bedroom which has two single beds (0,90 x 2,00m each) and the other área with the living room and the kitchen. Everything is decorated with high quality furniture, and tastefully, perfect for a comfortable and peaceful stay in the city.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Recaredo III Suite
from to
Sofá cama incomodísimo. Tuvimos que reclamar que nos repusieran el papel higiénico varias veces.
La habitación estaba preparada para 3 personas y sabían que llegaba con un niño de 13 años, pero solo pusieron champú y toallas para 2 personas. Además tuve que montar yo misma el sofá para hacerlo cama y menos mal que las sabanas estaban en el armario. Pero no fue un problema. Eso si, en los 4 días no hacen limpieza como en los apartamentos de mi localidad, solo a tu llegada y a tu salida. No sé si es lo normal. Yo usé el apto. Solo para dormir, lo cual no tuvimos ningún problema con la limpieza. Aún así lo recomiendo.
Response from the Quality Department
Estimada Aymara:
Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que, a pesar de los puntos que menciona, disfrutó de su estancia y nos recomienda.
Aprovechamos esta oportunidad para aclarar algunos aspectos sobre nuestro funcionamiento como apartamento turístico. En cuanto al sofá cama, cuando sabemos que una tercera persona se alojará, siempre dejamos sábanas y toallas adicionales disponibles en el armario para su uso. No lo preparamos como cama de forma predeterminada, ya que no podemos anticipar si el huésped preferirá utilizar el sofá como tal o convertirlo en cama a su llegada. Este procedimiento nos permite ofrecer mayor flexibilidad según las preferencias de cada cliente. No obstante, si prefiere que se deje preparado de antemano, basta con solicitarlo y lo haremos encantados.
En lo que respecta al servicio de limpieza, es importante señalar que, en los alojamientos turísticos, no existe la obligación de realizar limpiezas diarias o intermedias como en los hoteles. Sin embargo, para garantizar la comodidad de nuestros huéspedes, ofrecemos una limpieza gratuita para estancias superiores a 6 noches, como parte de nuestro compromiso con el confort. Para estancias más cortas, el apartamento se entrega perfectamente limpio a su llegada, con todo lo necesario para disfrutar de una estancia agradable, y siempre existe la posibilidad de contratar un servicio de limpieza adicional si así lo desea el huésped.
Agradecemos sinceramente su comprensión y tomaremos en cuenta sus observaciones para seguir mejorando. Nos alegra que su experiencia haya sido positiva y que nos recomiende como opción de alojamiento.
Departamento de Calidad
Las almohadas eran incómodas.
Response from the Quality Department
Dear Angel,
Thank you for sharing your feedback. We are delighted to hear that you found the apartment well-equipped and conveniently located, allowing you to easily explore the area on foot.
We regret to learn that the pillows did not meet your expectations. While we understand that the comfort can be quite subjective we will take your comments into consideration and review this aspect to ensure a better experience for our guests in the future.
We truly appreciate your input and hope to have the pleasure of welcoming you again.
Quality Department
La cercanía. La altura del techo da sensación de espacio.
Ducha muy pequeña. Sin ventana al exterior.
Response from the Quality Department
Dear Gilles,
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay, particularly the convenient location and the spacious feeling created by the high ceilings.
We regret that the size of the shower did not meet your expectations. Regarding the apartment´s layout, we would like to kindly point out that the interior design and features are clearly described in the property listing. We offer a variety of properties with different layouts and always encourage our guests to review the descriptions carefully to choose the one that best fits their needs and preferences.
We sincerely hope that, despite these details, you had an overall pleasant experience, and we would be delighted to welcome you back on your next visit.
Quality Department.
La ubicación es muy buena para conocer Sevilla y el apartamento está perfectamente equipado.
Es un piso interior, pero ya lo sabíamos cuando hicimos la reserva
Response from the Quality Department
Estimada Ana:
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Departamento de Calidad
The location was great for walking into the centre of Seville and accessing all the places of interest. It was nice and quiet as we were at the back of the building. It was clean and tidy, easy to access with the code.
It would have been nice to have a shelf in the bathroom to put toiletries on. There was only one wine glass so a few more would have been nice.
Response from the Quality Department
Dear Gill,
Thank you for your feedback. We are delighted to hear that you had a quiet and enjoyable stay, and that the location was ideal for exploring Seville. We´re glad the apartment was clean, tidy, and easy to access.
We appreciate your suggestions regarding the bathroom shelf and additional wine glasses. We will certainly take these into consideration as we continue to improve our accommodations.
Thank you again for your feedback, and we hope to welcome you back in the future.
Quality Department.
Kontakt z personelem.Przy rezerwacji jest informacja o przekazaniu kluczy przez obsługę na miejscu.Po 4 godz locie prosiłam o możliwość wcześniejszego zameldowania,nikt mi nie odpowiedział.Czekałam 2 godz w restauracji.O godz.15 w apartamencie nikt na mnie nie czekał.Dopiero po interwencji Pani sprzątającej otrzymałam instrukcje z kodem do wejścia.Uważam to za lekceważenie gości,ponieważ wcześniej opłaciłam apartament i powinnam dostać kod do wejścia.
Response from the Quality Department
Dear Anne,
Thank you for sharing your feedback regarding your recent stay. We are glad to hear that you appreciated the apartment’s excellent location and its proximity to the train station, as we strive to offer convenience and comfort to all our guests.
We sincerely apologize for the inconvenience you faced during the check-in process. While we always aim to accommodate early check-in requests whenever possible, there are times when this is not feasible due to the need to prepare the apartment thoroughly after the previous guest’s departure. We regret any misunderstanding and that you did not receive a timely response to your request. We have taken note of your experience and will ensure that communication regarding key collection and access codes is handled more efficiently in the future, as we understand the importance of a smooth check-in process.
Your feedback is invaluable, and we are continuously working to improve our service. We appreciate your understanding, and we hope to have the pleasure of welcoming you back in the future for an even more seamless experience.
Quality Department
Tenía un olor extraño, como a veneno de cucarachas.
Response from the Quality Department
Estimado Luis:
Agradecemos sinceramente que haya compartido su opinión con nosotros. Nos complace saber que disfrutó de la ubicación y de la dotación del apartamento.
Lamentamos que haya percibido un olor extraño durante su estancia. Nos gustaría resaltar que llevamos a cabo fumigaciones periódicas para controlar la presencia de insectos no deseados, lo que podría haber generado un olor diferente. Su comodidad y satisfacción son nuestra prioridad, y tomaremos en cuenta su comentario para revisar nuestras prácticas y garantizar un ambiente agradable para nuestros huéspedes.
Esperamos que, a pesar de este inconveniente, su estancia haya sido en general placentera y que podamos darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Great location, complete room equipment (washing machine and dishwasher included)
Dark room (facing caves) and with an unpleasant smell. The third bed was a sofa not too clean and not big enough for people of a certain height.
Response from the Quality Department
Dear Francesco,
Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you appreciated our central location and the comprehensive amenities in the room, including the washing machine and dishwasher.
We regret to learn that certain aspects of your experience did not meet your expectations. Regarding the luminosity of the apartment, we understand that preferences for natural light can vary greatly from person to person. While some guests may prefer a brighter setting, others may appreciate a cozier atmosphere. We strive to create an environment that caters to a wide range of preferences, but we also recognize that individual tastes differ. We regret that in your case this was not to your liking. On the other hand, regarding the odor you mentioned, we recognize that external factors, such as the weather, can sometimes influence this conditions. However, please rest assured that we will thoroughly investigate this matter to ensure a more pleasant environment for our guests.
We also apologize for any inconvenience caused by the condition of the third bed. Your comments about the sofa bed´s cleanliness and size are important to us, and we will take immediate steps to address these issues to enhance our guests´ comfort.
We appreciate your feedback, as it helps us to improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Quality Department.
For 4 people.... the sofa bed was uncomfortable and even the linen was not already put on. The heavier cover was missing and the pillows uncomfortable and small compared to the other bed
Response from the Quality Department
Dear Debora,
Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the location and air conditioning of our property. However, we regret any inconvenience experienced during your stay.
Regarding the sofa, we understand that perceptions of comfort can vary from one person to another, and we regret that the sofa bed did not meet your expectations. Nevertheless, we assure you that we will review its comfort to ensure a better experience for our guests in the future. On the other hand, about the preparation of the sofa bed, unless previously requested, our team does not prepare the sofa bed as we are unsure of its intended use upon the guest´s arrival. However, we assure you that we are more than happy to prepare the sofa bed in advance if requested, to make our guests´ arrival as pleasant as possible..
We apologize for the inconvenience you experienced with the linen and pillows. We will ensure that all necessary bedding is readily available and comfortable for our guests.
Thank you again for your feedback. We hope to have the opportunity to welcome you again and provide an even more enjoyable stay.
Quality Department
Localização, espaço, limpeza, atenção nos produtos de oferta, a atenção dos funcionários. Precisei de algumas informações antes de ir, foram top.
Nada de relevante, só como uma melhoria. Colocar sacos do lixo suficientes para a estadia (1por dia) e pastilhas da máquina pelo menos 1 por dia. Colocar uma swifer para algumas migalhas e cabelos Faz falta algum armário para colocar comida seca . Atenção colocaram sacos , mas apenas 2
Response from the Quality Department
Dear Sonia,
Thank you so much for your wonderful feedback. We´re thrilled to hear that you loved the location, space, cleanliness, and our attentive staff and gift products. Your kind words mean a lot to us.
We appreciate your constructive suggestions and will work on implementing improvements to enhance the experience for our guests.
Thank you again for your valuable input, and we hope to welcome you back soon.
Quality Department.
El lugar es muy bonito y acogedor. Muy completo . La ubicación es buena. El personal es amable
No tuvimos Internet y no lo solucionaron. El personal solo atiende hasta las 21hs. Nos vimos muy perjudicadas por este problema
Response from the Quality Department
Estimada Costa:
Gracias por compartir sus comentarios sobre su reciente estancia con nosotros. Nos complace saber que encontró nuestro lugar bonito, acogedor y bien ubicado, y que nuestro personal le pareció amable.
Lamentamos profundamente los inconvenientes causados por la falta de Internet durante su estancia. Queremos informarle que nuestro equipo de atención al cliente está disponible las 24 horas del día para asistir a nuestros huéspedes. Sin embargo, entendemos que hay situaciones técnicas que pueden no resolverse de inmediato, especialmente durante la noche, y deben esperar a la mañana siguiente para ser atendidas adecuadamente.
Nos complace informarle que el incidente con el wifi ya se ha solucionado. Fue un inconveniente aislado y estamos tomando medidas para evitar que situaciones similares ocurran en el futuro.
Nos disculpamos por las molestias que esto le haya ocasionado y le agradecemos su paciencia y comprensión. Estamos trabajando para mejorar nuestro servicio técnico y minimizar la ocurrencia de problemas similares.
Agradecemos nuevamente su feedback y esperamos tener la oportunidad de recibirla de nuevo y ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
La única pega que pongo es que deberían poner algun taburete o escalera porque los muebles estaban muy altos y me costaba llegar a coger los platos o sartén o tostador
Response from the Quality Department
Estimada Beatriz:
Muchas gracias por sus amables comentarios sobre la ubicación, limpieza y comodidad de nuestro apartamento. Nos alegra saber que encontró el alojamiento bonito y cómodo durante su estancia.
Tomamos nota de su sugerencia respecto a la necesidad de un taburete o escalera para acceder a los muebles altos. Agradecemos que nos haya señalado este detalle. Vamos a considerar su recomendación para realizar las mejoras pertinentes.
Le agradecemos nuevamente por su valiosa retroalimentación y esperamos tener el placer de recibirla de nuevo en el futuro.
Departamento de Calidad.
Sofá y camas no eran muy cómodas.
Response from the Quality Department
Estimado Xavi:
Gracias por compartir sus comentarios sobre su reciente estancia con nosotros. Nos alegra saber que la ubicación y la limpieza del alojamiento fueron de su agrado.
Lamentamos que el sofá y las camas no hayan sido tan cómodos como esperaba. Entendemos que la percepción de confort puede variar de una persona a otra, pero tomamos muy en serio sus observaciones. Revisaremos estos aspectos y realizaremos las mejoras pertinentes para asegurar una mayor comodidad para nuestros futuros huéspedes.
Agradecemos nuevamente sus comentarios, ya que nos ayudan a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia más satisfactoria.
Departamento de Calidad.
房间太小，沙发床挺旧的，中间塌陷，两个人睡着直往中间滑。也没有一个灵活的行李存放和延迟退房政策，没有客房打扫，服务一般
Response from the Quality Department
Dear Yujia,
Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your comments about the location of our accommodation, and we´re glad to hear that it was relatively easy to find and quiet.
We apologize for any inconvenience caused by the size of the room and the comfort of the sofa bed. Please rest assured that we will review the comfort of the sofa bed and make improvements if necessary to enhance the overall guest experience.
Regarding luggage storage and late check-out policies, we always strive to accommodate the needs of our guests to the best of our ability. However, as we do not have a fixed reception and need to prepare the apartments for future guests, we may encounter limitations in fulfilling guests´ requests for flexible luggage storage and late check-out. We appreciate your understanding in this matter.
Your feedback is invaluable to us as we continuously work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
Quality Department.
Lo alquilan para 4 personas y el sofá cama no está preparado para dos personas. Además el sofá necesita una limpieza en profundidad.
Response from the Quality Department
Estimada Ruth,
Agradecemos sinceramente su comentario sobre la ubicación de nuestro alojamiento. Sin embargo, lamentamos profundamente cualquier inconveniente que haya experimentado durante su estancia.
Nos entristece escuchar que el sofá cama no estuvo adecuadamente preparado para dos personas y que el sofá en general necesita una limpieza en profundidad. Por favor, tenga la seguridad de que tomamos sus observaciones muy en serio y procederemos a realizar las mejoras necesarias para garantizar una experiencia más satisfactoria para nuestros huéspedes.
La comodidad y la limpieza son aspectos fundamentales para nosotros, y trabajaremos diligentemente para abordar estos problemas y mejorar la calidad de nuestro alojamiento.
Agradecemos nuevamente sus comentarios, ya que nos ayudan a identificar áreas de mejora. Esperamos tener la oportunidad de recibirla nuevamente en el futuro y ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
Senti falta de um coador de café. Demais tudo ótimo.
Response from the Quality Department
Dear Ivan,
Thank you for sharing your positive experience with us. We´re thrilled to hear that you enjoyed our great apartment´s convenient location near the historic center and train station, as well as the utilities provided. We apologize for the oversight regarding the coffee strainer. We would have liked to have this information during your stay, as we would have provided you with a prompt solution. We appreciate your understanding. Your feedback helps us improve, and we´ll make sure to address this for the comfort of our future guests. We look forward to welcoming you back for another wonderful stay in the future.
Quality Department.
Light in the room and strange smell of "body"
Response from the Quality Department
Dear Paula,
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments on the decoration and amenities.
We apologize if you found the lighting in the room to be inadequate. We strive to ensure that our accommodations are well-lit and inviting for our guests. However, lighting preferences can vary, and we will take your feedback into consideration to make necessary adjustments where possible.
Regarding the strange smell you mentioned, we regret any discomfort this may have caused. Sometimes the presence of odors may depends on external agents such as the weather but, rest assured that we adhere to strict cleanliness standards, and we will investigate the matter further to ensure that our rooms are fresh and welcoming for all our guests.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Quality Department.
Im Schlafzimmer beherrschte ein permanenter Schweißgeruch den Raum. Ort (Matratze?) war nicht zu lokalisieren.
Response from the Quality Department
Dear Paula,
Thank you for sharing your review with us. We understand your concerns and apologize for any inconvenience you experienced during your stay. Regarding breakfast, we would like to clarify that at the moment our company does not offer this service. We regret any misunderstanding in this regard and hope that the different breakfast options in the area have mitigated this small discontent. On the other hand, regarding the problem with the odor, sometimes it may have been caused by external factors, such as weather conditions, but rest assured that we will take proactive steps to investigate the cause and prevent a recurrence in the future. Thank you for bringing this matter to our attention. Thank you for sharing your review with us as it gives us the opportunity to improve our services. We hope to have the opportunity to welcome you back in the future to offer you a more satisfactory stay.
Quality Department.
El sofá cama el colchón muy fino para adultos
Response from the Quality Department
Estimada Sonia:
Agradecemos sinceramente su comentario y nos complace saber que disfrutó de nuestra ubicación conveniente, así como de los detalles adicionales que proporcionamos para su comodidad y conveniencia. Lamentamos mucho escuchar que el colchón del sofá cama no cumplió con sus expectativas en términos de comodidad. Entendemos que la sensación de confort puede variar de una persona a otra, y apreciamos sus comentarios al respecto. Tomaremos en cuenta esta observación para mejorar la experiencia de nuestros huéspedes en el futuro. Valoramos su opinión y esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle una experiencia más satisfactoria.
Departamento de Calidad.
Tuvimos un incidente pero fue solucionado rápidamente.
Response from the Quality Department
Estimada Lidia,
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro establecimiento. Nos complace saber que disfrutó de nuestra ubicación privilegiada, así como de las comodidades y la limpieza de nuestro alojamiento.
Es gratificante escuchar que nuestro equipo de Atención al Cliente pudo brindarle un servicio atento y eficiente durante su estancia. Nos esforzamos por garantizar que cada huésped se sienta bien atendido y cuidado en todo momento.
Lamentamos mucho cualquier incidente que haya surgido durante su estancia, pero nos complace saber que pudimos resolverlo rápidamente. La satisfacción y el confort de nuestros huéspedes son nuestra máxima prioridad, y nos complace haber podido solucionar cualquier problema que haya surgido durante su estancia.
Apreciamos mucho sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para brindarle una experiencia aún más placentera.
Saludos cordiales,
Departamento de Calidad
Los departamentos para cuatro personas son cómodos para dos pero no para cuatro. El sofá cama es endeble. La atención es buena pero muy despersonalizada, todo por WhatsApp. Me llamó una persona para ofrecerme sugerencias turísticas y de restaurantes pero cuando le pregunté nunca me contestó. Igual es recomendable.
Response from the Quality Department
Estimada Maria,
Agradecemos sus comentarios sobre su estancia en nuestra propiedad. Nos alegra saber que encontró la decoración atractiva, la propiedad limpia y bien equipada.
Respecto al espacio, intentamos siempre ser transparentes con nuestros clientes por lo que puede encontrar las características de nuestros alojamientos en nuestra página web, intentando evitar así, cualquier malentendido respecto a la distribución del apartamento. Le pedimos disculpas por cualquier confusión que haya podido suceder.
En cuanto a la falta de contacto personal, queremos destacar que por lo general buscamos fomentar un ambiente donde haya interacción y asistencia personalizada y eficiente. Lamentamos que en esta ocasión no haya experimentado ese aspecto de nuestro servicio.
Agradecemos que haya compartido sus experiencias y recomendaciones. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia aún más satisfactoria.
Saludos cordiales,
Departamento de Calidad
niente
Response from the Quality Department
Dear Danilo,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Non c’era un appendiabiti
Response from the Quality Department
Dear Samantha,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile.
We will take your suggestion regarding the coat hanger into consideration for future improvements to the flat. We thank you for your feedback and hope to have the opportunity to host you again in the future.
Best regards,
Quality Department
Super netjes en zeer vriendelijk personeel
Weinig natuurlijk daglicht door niet veel ramen
Response from the Quality Department
Dear Lars,
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay.
Regarding natural light, please note that it depends on the time of the year as well as the weather during your stay. We try to be as transparent as possible, indicating through photos and descriptions on our website what our guests will find on arrival, we are sorry for any misunderstanding that may have happened.We look forward to the possibility of hosting you again.
Kind regards,
Quality Department
La decoración
Pequeño para familias
Response from the Quality Department
Estimada Laura,
Gracias por compartir su experiencia con nosotros.
Por otro lado, le pedimos disculpas si no encontró el apartamento de su agrado. En cuanto al espacio, nuestro objetivo es ser lo más transparentes posible, por lo que proporcionamos la información específica sobre el apartamento en nuestro sitio web, también puede encontrar esta información en su confirmación de reserva cuando la realizó.
Gracias por elegir nuestro alojamiento, y esperamos tener la oportunidad de hospedarle de nuevo en el futuro, ofreciéndole una mejor experiencia.
Un cordial saludo,
Departamento de Calidad
El piso se nota que está reformado y cuidado. Personal atento y amable. Volveré sin duda.
Response from the Quality Department
Estimada Irene, Agradecemos sinceramente sus amables palabras. Nos alegra saber que disfrutó de su estancia en nuestro piso y que apreció las reformas y el cuidado dedicado al mismo. Nuestro equipo se enorgullece de brindar un servicio atento y amable, y nos complace saber que contribuyeron positivamente a su experiencia. Será un placer darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
The heater didn’t work for both of the nights. I was informed that they would send a technician to solve the issue but when we arrived home on the second night it was still cold. So we had to use jackets inside to bear the cold.
Response from the Quality Department
Dear Olav,
Thank you for taking the time to share your experience and we are glad that you found the apartment nice and modern. However, we sincerely apologize for the inconvenience you faced with the heater during your stay. We deeply regret that our initial attempts to resolve the issue were unsuccessful, and we understand the discomfort it caused. This situation does not reflect the quality we are committed to providing our guests, nor does it align with how we typically address inconveniences during our guests´ stays. We apologize once again and will investigate what went wrong to prevent similar situations in the future.
We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.
Quality Department.
Response from the Quality Department
Dear Daniela,
Thank you for taking the time to share your experience.
We are sorry to hear of the inconvenience you experienced during your stay. We would like to clarify that the sofa bed is only prepared at the request of the client and unfortunately there seems to have been a communication problem in this case. Sorry for the misunderstanding.
We also regret your problem with the number of pillows, We would have liked you to inform us about this during your stay so that we could have given you a prompt reply.
Thank you for your review and for bringing to our attention the issues you faced during your stay. We deeply apologize for any inconvenience and are committed to taking immediate corrective action to avoid similar situations in the future. We hope to have another opportunity to better serve you.
Kind regards,
Quality Department
Absolutamente todo es impecable y parece a estrenar💓
Nada para objetar
Response from the Quality Department
Estimado Martinez,
Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios; su satisfacción es nuestra máxima prioridad.
Saludos cordiales,
Departamento de Calidad
Mala olor. Sofar llit, justet
Response from the Quality Department
Dear Francesc,
Thank you for sharing your experience of your recent stay in our lovely flat. We are glad to hear that you found the location to be central and that you found the value for money to be reasonable. We are sorry to hear about the odour problem you had and we assure you that we take these issues very seriously. We would have appreciated being informed of the specific problem that left you dissatisfied during your stay so that we could have provided you with an appropriate response. Furthermore, we understand that you found the layout of the flat unwelcoming, especially when using the sofa bed. We appreciate your understanding in this regard, and we are constantly looking for ways to improve the comfort of our guests. We always try to address any concerns our guests may have to ensure a pleasant stay.
Thank you again for your valuable feedback. We hope you enjoyed your stay in the city and give us another opportunity in the future to provide you with a more enjoyable stay.
Best regards,
Quality Department
Foi-nos atribuído o rés do chão, cuja decoração não era como as fotos do Booking. Mas não teve importância.
Response from the Quality Department
Dear António,
We appreciate your feedback and apologize for any confusion that may have arisen regarding the decor.
We would like to clarify that sometimes, due to the grouping of our properties on platforms like Booking, there might be discrepancies between the photos and the actual apartment assignment. Whenever this occurs, we make our best effort to explain and showcase the assigned apartment during check-in. Additionally, we send an email with the link to the apartment on the Genteel website when confirming the reservation, so you can have a more accurate idea of the space.
We appreciate your understanding and are glad that despite this situation, your experience was satisfactory. If you choose to stay with us again, we would be delighted to ensure you have an even more pleasant stay.
Best regards,
Quality Department Manager
Es war alles super
Response from the Quality Department
Dear María,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Appartement propre et en bon état. Un des deux lits était de bonne qualité. Plutôt bien placé, même si un peu excentré. Bien équipé.
La récupération des clés après minuit à cause d´un retard d´avion facturée 50€. Notre contact très peu arrangeant alors que nous avions deux enfants en bas âge. Des vibrations fortes toutes les dix minutes dans le mur de la chambre qui empêchent de dormir. Un studio dans une cour sombre qui ne correspond pas aux photos de l´annonce. Le canapé lit très peu confortable. La climatisation difficile à régler, une HS.
Response from the Quality Department
Dear Benoit,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the extra charge of 50€. We understand that this was due to circumstances beyond your control. Please note that this charge is stated in the advertisement. We regret that our contact was not more accommodating. We will investigate this matter.
Nonetheless, we are glad to hear that you found our apartment clean, well-equipped, and in good condition.
We appreciate your feedback as we work to improve every aspect. We hope to have the opportunity to welcome you back in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Nada:
Nos gustaría tomar esta oportunidad para agradecerle por elegir nuestro apartamento para su estancia en Sevilla y por tomarse el tiempo para escribir esta reseña. Esperamos poder darle la bienvenida de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Andreea,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
We didn´t know that the appartment without terrace has the windows to a narrow internal courtyard and not facing the outside of the building, we just expected it has no balcony. As the appartment was on the ground floor, there was not enough natural light.
Response from the Quality Department
Dear Mihaela,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Knowing that the sofa bed is a sleeping option, they could bet on something more comfortable.
Response from the Quality Department
Dear Francisco,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
de locatie is heel goed, dichtbij het centrum.
de indeling van het appartement (kleine badkamer, airco maakt vreselijk veel geluid). geen balkon, een beetje afgesloten gevoel. faciliteiten waren niet compleet (weinig spiegels, geen koffieapparaat).
Response from the Quality Department
Dear Lamya, thank you very much for your feedback. Although it seems that the apartment did not meet your expectations, we highly appreciate your constructive comments.
Next time, please do not heistate to contact our team during your stay if there is something we can do to make your time with us more enjoyable.
We hope to meet you soon again.
Aija T.
Quality Department
Response from the Quality Department
Dear Lucie, we really appreciate your positive feedback.
Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you and hope to see you on future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Le agradecemos sus amables palabras sobre la ubicación del apartamento y su cercanía a todos los puntos de interés.
Esperamos volver a verle pronto.
Aija T.
Departamento de Calidad