Lovely one-bedroom apartment on the first floor of a beautiful building located near the Cathedral, in Consuelo street.
When we enter the apartment there is a very cozy living room decorated with unique furniture. The kitchen it’s built into the living room, and it’s modern, nice and fully equipped. From the living room we have access to the bathroom which has a shower. Walking through the hallway we can enter the bedroom, equipped with a 1,60 x 1,90 cm double bed.
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Pasaje Santa Cruz I Apartment
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The location was on a quiet street, but so close to everything. Once in the unit, the Genteel Homes staff was extremely responsive to any issues or questions. I was fortunate to have met the owner, who was lovely and very helpful. The apartment was spacious and well equipped. The building and location felt very safe.
Upon arrival by taxi, there is a distance to walk with luggage on cobblestones to get to the apartment, depending on how far the taxi can get through the area at that time. Perhaps talk to the staff beforehand.
Very handy location. Managing agents were very helpful.
The pillows on the bed were inadequate and should be upgraded.
Response from the Quality Department
Dear Damian,
Thank you for sharing your feedback with us. We are pleased to hear that you found the apartment comfortable and the location convenient, as well as appreciated the assistance provided by our team.
We also appreciate your suggestion regarding the pillows. Your comfort is important to us, and we will certainly take your recommendation into consideration as we work to continually improve the quality of our accommodations.
Thank you again for your valuable input, and we hope to have the opportunity to welcome you again in the future.
Quality Department.
Super appartement dans le plus beau quartier de Sevilla. Grand, propre, très bien équipé. La personne qui gère est très aimable et réactive.
Rien
Creí que era un hotel. Así que al principio me desilusioné, pero estaba muy bien equipado y ubicado
Que al no haber recepción, me sentí presionada desde el día anterior para dar una hora de llegada. Y aunque la di con precisión y anticipación, tuvimos que esperar en la calle 10 minutos. Tuvieron un problema, pero como huésped es una molestia.
Response from the Quality Department
Estimada Berta:
Gracias por compartir su experiencia con nosotros. Nos complace saber que el departamento estuvo bien equipado y ubicado para su grupo.
Sin embargo, lamentamos que la falta de recepción y la solicitud de una hora de llegada le hayan causado alguna molestia. Aunque solemos solicitar la hora de entrada con antelación para coordinar la entrega de llaves, los retrasos en este proceso no son habituales. No obstante, pueden surgir imprevistos que ocasionalmente retrasen el check-in, y le pedimos disculpas por cualquier inconveniente que esto haya podido ocasionar. Trabajaremos para evitar este tipo de situaciones en el futuro.
Agradecemos sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Emplacement proche cathédrale, mais super tranquille, propreté, bien équipé Je ne peux que recommander cet établissement
RAS
Response from the Quality Department
Dear Pierre,
Thank you very much for your kind review. We are delighted that you appreciated the quiet yet central location near the cathedral, as well as the cleanliness and well-equipped apartment. Your recommendation is greatly appreciated, and we look forward to welcoming you again on your next visit.
Quality Department.
Pulita, posizione centralissima ma tranquilla, aria condizionata, tutto nuovissimo, disponibilità per l´orario di check in e check out, facilità di comunicazione. Vicinanza a Cattedrale e Real Alcazar, parcheggio, caffetterie, ristoranti
Nulla
Response from the Quality Department
Dear Davide,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay in our beautiful and tranquil apartment in the heart of the city. It’s great to know that you found the location convenient, the accommodations clean, and our communication effective.
We appreciate your kind words and look forward to welcoming you back on your next visit to the area.
Quality Department.
Response from the Quality Department
Dear Elizabeth,
Thank you for your kind review. We are delighted to hear that you found the apartment clean and well-equipped, and that you enjoyed our prime location in the heart of the Santa Cruz district. It´s great to know that you had a wonderful time exploring the nearby attractions like the cathedral and Alcazar. We appreciate your feedback and look forward to welcoming you back for another memorable stay in Seville.
Spacious Clean Secure Excellent customer service Air conditioning
Response from the Quality Department
Dear Evonne,
Thank you for your wonderful review. We are delighted that you appreciated our excellent location and exceptional customer service. It´s great to hear that you found the apartment spacious, clean, and secure, and that our air conditioning added to your comfort. Your feedback is invaluable to us, and we hope to welcome you back for another enjoyable stay.
Quality Department.
Position
Noise
Response from the Quality Department
Dear Dan,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you found our location to be good.
We sincerely apologize for any inconvenience caused by noise during your stay. Please note that noise levels can vary depending on the time of year and any festivities or events happening in the area. However, we appreciate your feedback and will take it into account as we review our soundproofing system to ensure a more peaceful experience for our guests.
Your comfort and satisfaction are of utmost importance to us, and we thank you for bringing this matter to our attention.
We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Quality Department.
Response from the Quality Department
Dear Annie,
Thank you so much for your wonderful review. We are delighted to hear that you found our apartment to be the perfect base for your stay in Seville. It´s fantastic that you enjoyed the central location and were able to explore the city´s landmarks and charming streets with ease. We´re glad you appreciated the comfort of the bed, the cleanliness of the apartment, and the refreshing air conditioning. It´s also lovely to know that you enjoyed people-watching from the window and hearing the cathedral bells in the morning. We hope to have the pleasure of hosting you again on your next visit to Seville.
Response from the Quality Department
Dear Dave,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Fiona,
Thank you for sharing your positive experience. We´re delighted to hear that you found our accommodations beautiful, clean and comfortable. It´s wonderful to know that the location was convenient for you and that the neighborhood was quiet. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the pleasure of hosting you again for another enjoyable stay.
Didn’t expect taxi can’t stop at the apartment
Response from the Quality Department
Dear Diana,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you found our location to be good.
We apologize for any inconvenience regarding the taxi accessibility. Please note that due to our location in the heart of the city, where most streets are pedestrianized to ensure the comfort of both residents and visitors, taxis are unable to access the immediate vicinity of the apartment. We understand that this might come as a surprise and appreciate your understanding.
Your satisfaction is important to us, and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.
Quality Department.
Response from the Quality Department
Dear Rehan,
Thank you for sharing your wonderful experience at our beautiful apartment. We´re thrilled to hear that you had a perfect stay and that the view surpassed your expectations, offering a truly stunning backdrop to your time in Seville. It´s fantastic to know that the location was ideal for exploring the main sights, with the Seville Cathedral just a minute away. We´re pleased that despite its proximity to the main area, the apartment provided a quiet and private retreat. We´re glad you appreciated the decor, layout, and amenities provided by the host, and that you found an abundance of dining options just steps away. Thank you for your kind words, and we look forward to welcoming you back soon.
Piccole cose: ad esempio lasciare qualche pastiglia per lavatrice, scottex, qualche bustina in più di condimento in cucina
Response from the Quality Department
Dear Valentina,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you enjoyed the great location of our apartment, being so close to the cathedral, and that you found it very comfortable.
We´re glad that our amenities, including towels, bathrobe, slippers, and bathroom kit, added to your overall comfort during your stay. We´re also pleased to hear that you appreciated the cleaning service provided after three days, along with the change of towels.
Your suggestions regarding additional amenities such as washing machine tablets, paper towels, and extra sachets of dressing are greatly appreciated. We will certainly take this into consideration for future improvements to enhance the experience for our guests. We hope to have the pleasure of welcoming you back on your next visit, and we strive to make your stay even more enjoyable.
Quality Department.
Steps from bedroom to bathroom in the dark
Response from the Quality Department
Dear Palmer,
Thank you for sharing your feedback with us. We´re pleased to hear that you appreciate our prime location.
We apologize for any inconvenience caused by the lack of lighting between the bedroom and bathroom. Your feedback is valuable to us, and we will certainly consider ways to improve the navigation in the dark for our guests´ comfort and safety.
We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.
Quality Department.
Response from the Quality Department
Dear Nicolas,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
La situació immillorable, cèntric en un barri preciós i tranquil al mateix temps. La decoració molt bonica i elegant, el llit molt còmode i la cuina molt completa. Molt recomanable.
Problemes al desguàs de la dutxa. Que no ens guardessin les maletes després de deixar l’apartament ni ens diguessin un lloc on dipositar-les tal com ens va dir noia que ens va rebre.
Response from the Quality Department
Dear Nuria,
We are delighted to hear that you found the location excellent, centrally situated in a beautiful and peaceful neighborhood. It´s wonderful that you appreciated the elegant decoration, comfortable bed, and well-equipped kitchen, and we appreciate your recommendation.
We´re sorry to hear about the issues with the shower drain. Your feedback is valuable, and we will promptly investigate and address the drainage concern. We regret any inconvenience this may have caused during your stay.
Regarding the check-out, our check-out time is set at 11:00 a.m. to allow the cleaning staff to prepare the accommodation properly for the next guests. It is crucial for us to adhere to these timings to ensure a comfortable and seamless experience for all visitors. We would also like to clarify that, as we do not have a physical reception, we cannot store luggage after the check-out is completed. However, our customer service team is always available to assist all our guests in finding the nearest luggage storage facilities so that they can enjoy their last day in the city.
We appreciate your feedback as it helps us identify areas for improvement and ensures that future stays are more satisfying. We hope that, despite these inconveniences, you enjoyed your visit to Seville, and we look forward to serving you again in the future.
Best regards,
Quality Department
Response from the Quality Department
Dear Aziz,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Gordon,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear William,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Dawn,
We´re pleased to hear that you enjoyed the convenience of our apartment´s location and the additional cleaning service during your stay. However, we´d like to address your concerns about noise.
The Santa Cruz neighborhood is indeed located in the heart of Seville, and it´s known for its vibrant atmosphere. Sevilla´s charm and rich history do bring about some characteristic sounds, including the church bells that add to the city´s unique atmosphere.
Regarding the noise issues you mentioned, we´d like to clarify that the collection of garbage and ongoing construction are factors outside of our control, and they don´t represent the usual state of the apartment. We apologize for any inconvenience these external factors may have caused you.
As for the delay in providing a blanket, we´re sorry for any lapse in our responsiveness. We strive to address our guests´ needs promptly, and we´ll look into this matter to ensure a more efficient response in the future.
We appreciate your feedback and your stay in our apartment, and we hope you were able to enjoy the central location and the added cleaning service. Please consider returning in the future, and we´ll do our best to make your stay even more enjoyable.
Kind regards,
Quality Department
Response from the Quality Department
Dear Michelle,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Yasna,
Thank you for choosing our apartment for your recent stay, and for taking the time to share your positive experience with us. We´re thrilled to hear that you enjoyed the amenities and the welcoming atmosphere. We hope to have the opportunity to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Austin,
Thank you for your kind words! We´re thrilled you had a fantastic stay and enjoyed the central yet peaceful location. We´d love to welcome you back anytime.
Kind regards.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Denna,
Thank you so much for your wonderful review. We´re thrilled to hear that you had such a great experience in our apartment. We appreciate your kind words about the decor, view, and location. It was a pleasure hosting you, and we hope to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Maia,
Thank you for your wonderful review! We are delighted to hear that our apartment was your favorite during your trip, and that you enjoyed the location, cleanliness, and modern amenities. We strive to provide a comfortable and convenient stay, and we are glad that the wifi worked well for you. We look forward to hosting you again in the future!
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Melinda, we´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Gilles. Thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve. Jose L.H. Campos. Quality Department Manager.
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Response from the Quality Department
Dear Jill,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Bahar,
thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Elly,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Amaël,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Carol,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kate,
Thank you for choosing our apartment for your holiday in XXX and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Margaret,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Mehdi,
We greatly appreciate the time you have taken out of your take to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear George,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Ximena:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Thomas, thank you very much for staying with us. It is always a pleasure to know that our guests went home with great holiday memories.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Ali, thank you very much for staying with us. It was a pleasure to assist you during your time in Seville. We are delighted to know that you stay was an enjoyable one and we look forward to the pleasure of welcoming you back to our apartments in the near future.
Aija T.
Quality Department
Response from the Quality Department
Dear Charlotte, thank you very much for your feedback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Response from the Quality Department
Dear Jeff, thank you very much for your comments. For us it has been a pleasure to be able to assist you during your stay in Seville and we appreciate that you have dedicated a few minutes to evaluate us. We hope to see you again very soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Lema, thank you very much for choosing our apartment and for sharing the highlights of your stay with us.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Austen
Thank you for making our GH Pasaje Santa Cruz apartment your choice destination on this occasion and for your very kind recommendation, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Regards
Response from the Quality Department
Dear David
Firstly we would like to thank you for choosing our Santa Cruz apartment for your holidays in Seville and for the review you shared with our costumes, all of your kind words about your stay with us are great to hear. Regards