Pretty one-bedroom apartment located in one of the most historical and known streets of the center of Seville, Feria street. The apartment it’s on the first floor of a beautiful building, and it has an elevator and two houses per floor.
The apartment has a bright living room with a sofa-bed, armchairs, Smart TV and a desk. Connected with the living room there is the kitchen, which is equipped with all you need for a comfortable stay. The kitchen it’s connected with the living room thanks to a counter which has stools to use it like a dining table for four people.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• Reception and luggage custody service. 5€ per suitcase and day.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Feria III Apartment
from to
The terrace is not attached to the apartment which was quite disappointing. This should be clearly stated in the description. The door is not very sound proof which is an issue when you have hen night partying neighbours. A minor issue: a good bye message would have been nice.
Response from the Quality Department
Dear Katrin,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you enjoyed the amazing location, the well-equipped and clean apartment, and the efficient heating system. We always strive to provide responsive service to our guests.
We apologize for any disappointment regarding the terrace not being attached to the apartment. We´ll certainly take your suggestion into consideration and ensure that it´s clearly stated in the description for future guests. We also regret any inconvenience caused by noise from neighboring parties; we´ll explore options to improve soundproofing in the door.
Quality Department
Response from the Quality Department
Dear Jean,
Thank you so much for your glowing review. We are delighted to hear that you found our property brand new, clean, and well placed. Providing attentive service to our guests is a top priority for us, and we are thrilled that you felt well taken care of during your stay. Your recommendation means the world to us, and we would be honored to welcome you back for another wonderful experience in the future.
Quality Department.
Response from the Quality Department
Estimada Anastasiia:
Agradecemos sinceramente su amable comentario. Nos alegra mucho saber que encontró nuestro apartamento acogedor y equipado con todo lo necesario para su comodidad. Nos complace que haya disfrutado de la conveniente ubicación, con todas las atracciones a pocos minutos a pie. Su satisfacción es nuestra mayor recompensa. Gracias por elegirnos y por su aprecio. Estaremos encantados de recibirle nuevamente en el futuro.
Pulizia dell’ambiente. La casa ha proprio tutto quel che serve.
Response from the Quality Department
Dear Silvia,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Nada
Response from the Quality Department
Estimada Nemna Anna,
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Es un placer servirle.
Saludos cordiales,
Departamento de Calidad
die Wohnung ist um einen dunklen Lichtschacht gebaut. Man sieht also nur in die eigenen Räume gegenüber. Präsentation der Wohnungen ist eine Farce. Wir haben uns von den ersten Bildern blenden lassen, bekommen haben wir eine dunkle Wohnung. Im Treppenhaus ist ein permaneneter unangenehmer Geruch. Das WLAN ging nach dem ersten Tag nicht mehr Keine Anfahrtsmöglichkeit, also parken im Parkhaus und ca. 8 Min. hinlaufen.
Response from the Quality Department
Dear Fuxi,
Thank you for taking the time to provide feedback on your recent stay at our rooftop terrace apartment. We appreciate your observations and want to express our sincere apologies for any inconveniences you encountered.
We understand your concerns about the view and the apartment´s structure, and we regret any discrepancy between the images and the actual experience. Please note that we strive to accurately represent our apartments on our website, and we provide comprehensive information regarding their features and layout to help guests make informed decisions before booking. Additionally, upon reservation confirmation, a link is sent via email to all guests, allowing them to review and ensure that the selected apartment aligns with their expectations.
Regarding the unpleasant smell in the stairwell, we acknowledge that external factors, such as weather conditions, can contribute to occasional issues. We are actively addressing this concern to enhance the overall experience for our guests.
We apologize for the inconvenience with the wifi, We would have appreciated being informed during your stay so that we could have promptly addressed the issue.
We appreciate your understanding and hope that despite these challenges, you were still able to enjoy your stay. Thank you for choosing to stay with us. We look forward to the opportunity to welcome you again.
Kind regards,
Quality Department
La ubicación es excelente la comunicación fantástica
Al ser casco antiguo, la dificultad de encontrar un parking cercano
Response from the Quality Department
Estimado Javier,
Gracias por sus amables palabras y por compartir su experiencia.
En cuanto a la situación del aparcamiento, por favor, comprenda que nuestra céntrica ubicación en el corazón de la ciudad puede hacer imposible disponer de una plaza de aparcamiento en el edificio debido a que algunas de las calles son peatonales, y también hace que encontrar aparcamiento pueda ser todo un reto. Agradecemos su comprensión por las dificultades que haya podido encontrar en este sentido, y nuestro personal está siempre a su disposición para ofrecerle la información que vaya a necesitar para encontrar aparcamiento y hacer su estancia más cómoda.
Agradecemos sus valiosos comentarios, ya que nos ayudan a mejorar nuestros servicios. Esperamos que en general haya tenido una estancia agradable en Sevilla y considere darnos otra oportunidad para proporcionarle una experiencia más fluida y agradable en el futuro. Gracias por compartir sus observaciones con nosotros.
Un cordial saludo,
Departamento de Calidad.
Purtroppo non era molto pulito
Response from the Quality Department
Dear Giada,
Thank you for sharing your thoughts with us. We´re thrilled to hear that you loved the location and furniture. However, we sincerely apologize for any cleanliness issues you encountered. Your feedback is crucial, and we take it seriously. Rest assured, we´ll address this promptly to ensure a higher standard of cleanliness for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved and more enjoyable experience.
Quality Department.
La ubicación, el confort.
Hubo algunos inconvenientes un par de días (derrame de agua del techo del baño y de la cocina) y la falla de un aire acondicionado. Pero debo decir que el anfitrión se encargó de solucionar rápidamente el incidente enviando a personas para su mantenimiento.
Response from the Quality Department
Estimado Sebastián,
Lamentamos mucho los inconvenientes que experimentó durante su estancia en nuestro apartamento. Entendemos que estos problemas no están en línea con nuestros estándares habituales de alta calidad.
Agradecemos su paciencia y comprensión al lidiar con las situaciones del derrame de agua del techo del baño y de la cocina, así como la falla del aire acondicionado. Nos complace saber que nuestro equipo pudo abordar rápidamente estos incidentes enviando personal para llevar a cabo las reparaciones necesarias.
Su comodidad y satisfacción son de suma importancia para nosotros, y trabajaremos para garantizar que su próxima estancia sea más placentera y libre de inconvenientes.
Gracias por su elección y por compartir sus observaciones.
Atentamente,
Departamento de Calidad
There is no parking around the apartment and there is a 20 min walk from a public parking garage.
Response from the Quality Department
Dear Sliwak,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to refine our services. We truly appreciate your understanding and constructive remarks.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jose Carlos. Thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.
Jose L.H. Campos
Quality Department Manager
Le bon emplacement, quartier très animé. L´emplacement est proche des grands monuments et pour faire du shopping.
Le problème du parking est sérieusement posé. Le parking payant reste très cher. Trouver un parking non payant c´est du calvaire.
Response from the Quality Department
Dear Abdeljalil,
Firstly we would like to thank you for choosing our Feria III apartment and for the review you shared with us. It is great to see that you have granted us this wonderful score.
Also thank you for giving us the oportunity to assist you during your stay. We are happy we could find a way to make your stay even better.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
It was clean and modern
a few things 1. not in the best location 2. no outward facing windows - like living in a small cave 3. kitchen equipment a little dated - coffee machine didn’t work properly, oven is not a convection oven and only a microwave 4. no ability to leave luggage for early check-in or late check-out 5. created the impression that it had a terrace when it’s on the 3rd floor and apartment was on the 1st floor
Response from the Quality Department
Dear Gary,
Thank you for the time you took out of your day to share your comments regarding your recent stay in our apartment.
We are very sorry to read that the apartment was not up to your expectations. We strive to deliver the best quality holiday experiences and your words are very helpful.
Thank you for the remarks about the kitchen equipment and the coffee machine -we will certainly have a look at these.
We also would like to take this oportunity to highlight two aspects: firstly, on our advertisement it is stated that the terrace has an "external access"; we apologize if this has given the wrong impression that it can be accessed from inside of the apartment. Secondly, we are impressed by the remark of lack of flexibility for an early check-in, as eventhough our check-in time is at 15h, we received you at 12:30 as a courtesy for you to leave the luggage in the apartment.
Nevertheless, we will study this case in depth to discover in which aspects we might have failed.
Once more please accept our apologies for failing at offering you the best of the stays. We hope to recover your trust in us in a future stay, making sure we show you the true level of our hospitality.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Valentina:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Poco, porque las fotos que mostraba la habitación, fue la que yo alquile
Todo, no tenía casi entrada de aire ninguna, solo a patios interiores, siempre había malos olores y encima, no fue nada igual que la conversación que tuvimos por msj, me mintieron con q tenia balcón y terraza, balcón no había, y terraza en la 3 planta compartida
Response from the Quality Department
Estimada Sabrina:
Aunque estamos muy sorprendidos y consternados por el contenido de su opinión respecto a sus vacaciones en nuestro apartamento, puede estar segura de que sus comentarios han sido abordados y revisados por todo nuestro equipo. Sin embargo, nos gustaría aprovechar esta oportunidad para aclarar determinados aspectos sobre su opinión para comunicarlos de manera apropiada.
Leemos con preocupación su acusación. Nos gustaría recalcar que la honestidad se encuentra entre nuestros valores empresariales. Hemos revisado la conversación mantenida previa a su llegada y, si bien no hubo referencia alguna sobre ningún balcón, se especificó por nuestra parte que el apartamento cuenta con una terraza en la tercera planta y que esta es de uso exclusivo suyo. Rogamos nos disculpe si en algún momento hubo algún malentendido durante la comunicación.
Sinceramente lamentamos leer acerca de que su estancia no fuera tan agradable como debería haber sido. Hubiéramos estado encantados de ser conocedores de su descontento durante su estancia para poder ayudarles. La comodidad y disfrute de nuestros huéspedes están entre nuestras más altas prioridades y estaríamos muy contentos de darle la bienvenida de nuevo en el futuro, asegurando de antemano nuestro máximo compromiso para hacer de su próxima experiencia de vacaciones algo inolvidable en todos los sentidos.
Jose L.H. Campos
Director de Calidad
céntrico y bien amueblado
Muy caro para lo que ofrece. Muy oscuro, todas las ventanas dan a un patio de luces. Me resultó agobiante. El trato de la persona que nos recibió fue poco amable.
Response from the Quality Department
Estimada Margarita:
Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro apartamento. Lamentamos no haber estado a la altura de sus expectativas.
El servicio y la amabilidad de nuestro personal es una de nuestras principales fortalezas y estamos bastante decepcionados al saber que sintió que actuamos por debajo de nuestras posibilidades en nuestro departamento de recepción. Sin embargo, compartiremos sus comentarios con nuestro jefe de departamento para requerirles información.
No sabemos por qué razón su apartamento no contaba con sábanas suficientes, pero me alegra saber que tras su petición, nuestro equipo estuvo encantado de suministrárselas junto a otros elementos que usted nos solicitó.
Sinceramente lamentamos leer acerca de que su estancia no fuera tan agradable como debería haber sido y estaríamos muy contentos de darle la bienvenida de nuevo en el futuro, asegurando de antemano nuestro máximo compromiso para hacer de su próxima experiencia de vacaciones algo inolvidable en todos los sentidos.
Jose L.H. Campos
Director de Calidad
Location was good. Apartment was comfortable .
The noise from other apartments, not having respect for other people....noise coming and going People above had a child that ran about very early, moving furniture, as its an old building with wooden ceiling the noise was very loud. No brush, dustpan, mop or bucket for cleaning..if you dropped anything on floor nothing to clean it up with.
Response from the Quality Department
Dear Michael,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
We are terribly sorry to read that some aspects of your stay did not meet our standards. For future occasions please do not hesitate to contact us if there’s anything that causes you discomfort. Our dedicated team will be more that delighted to assist you whether if it involves noisy neighbors or providing anything that you find missing in the apartment.
Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Gianluca, thankyou very much for sharing the highlights of your stay in our apartment. We are glad to know you went home with positive holiday memories, and we hope to meet you soon again.
Aija T.
Quality Department
Saubere, moderne Wohnung, gut gelegen. Mit Geschirrspüler und Waschmaschine.ausgestattet.
Man erkennt an den Fotos in der Anzeige nicht, wie die jeweilige Wohnung tatsächlich aussieht. Tageslicht bezog unsere Wohnung im 1. Obergeschoss über zwei ca. 3x3 m große Lichtschächte. Man sah also nicht nach draußen ins Freie und konnte die Wetterlage nur erahnen. Terrasse ist klein ohne jegliche Aussicht auf die Stadt. Man erreicht sie außerhalb der Wohnung über einen Fahrstuhl oder Treppenstufen, zwei Stockwerke höher. Das war auch nicht unbedingt vorher zu erkennen. Ein klarer Nachteil. Das Bad ist nicht einzeln beheizbar, somit muss man die Tür aufstellen, um Wärme aus den Nachbarzimmern zu beziehen. Wir waren Anfang März da. Da ist es nachts noch recht kühl. Großer negativer Punkt: die Wohnung, zumindest die im 1. OG, ist unglaublich hellhörig. Von oben sind die Bewohner gut zu hören. Schritte poltern wegen mangelndem Schallschutz sehr laut. Stimmen und Rückgeräusche sind ständig zu hören. Besonders nachts ist das unerträglich. Auch Geräusche aus dem Treppenhaus sind überdeutlich hörbar.
Lovely apartment in a beautiful city. Would stay again. Excellent location. Close to bars and restaurants and close enough to walk everywhere round the city.
En la descripción del apartamento, se insiste en que se trata de un lugar tranquilo, en el que no se pueden organizar fiestas ni hacer ruidos. La primera noche había un perro ladrando en el piso de arriba (se permiten mascotas) lo cual es realmente molesto y la segunda noche había una fiesta con muchas personas, gritos y mucho ruido. El apartamento es precioso pero no está nada aislado y en esas circunstancias, la experiencia no acabó siendo como habíamos imaginado.
slecht werkende apparatuur. incomplete inrichting keuken
Response from the Quality Department
Thank you very much for your feedback. We are glad to hear that you enjoyed the excelent location of the apartment, and we are sorry to hear that some aspects of your stay did not match your expectations. However, we do not seem to find records that our staff had been made aware of that while staying with us, and our team regularly check all the installations of the apartment to confirm that everything is in good conditions. For a future occasion, please do not hesitate to contact our team for anything you may need to have a comfortable stay. Thank you for choosing our apartment for your holiday. We look forward to having the opportunity to serve you again in the future. Aija Teilane Quality Department