Stunning two-bedroom apartment with private terrace and jacuzzi in Triana.
Coming to the apartment there is the kitchen and the living room, both very luminous. The kitchen has everything for a comfortable stay. Connected with the kitchen there is the living room with a sofa, a TV and a dining table for four people. On this floor we can find the first bathroom, with a shower.
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Castilla Terrace II Apartment
from to
El apartamento era espacioso, tranquilo y bien equipado. Las camas eran muy cómodas. La terraza era muy agradable. La ubicación era genial. Me gustó todo sobre el lugar.
Muy buena comunicación por email y teléfono con los propietarios sobre preguntas que tuvimos en el check in y en el ingreso al apartamento. Un manual on line muy completo y útil sobre el sistema de calefacción del apartamento, placa de inducción, WiFi, agua caliente, ventilador de cocina y funcionamiento de lavadora.
Response from the Quality Department
Dear Tim,
Thank you for choosing to stay with us during your honeymoon! We´re thrilled to hear that you enjoyed the location and the comfort of the jacuzzi after your long journey. It’s wonderful to know that your time in Seville was memorable. We would love to welcome you back for another stay in the future.
Todo
Nada
Apartamento súper cómodo y bonito,no le falta nada para una buena estancia.Cocina muy completa,con detalle de agua y café.
La terraza del apartamento castilla no tenia vistas
Response from the Quality Department
Estimada Nuria:
Le agradecemos sinceramente por compartir su experiencia con nosotros. Nos complace saber que disfrutó de la comodidad del apartamento y que la cocina, así como los detalles que ofrecemos, como el agua y el café, contribuyeron a hacer su estancia más agradable.
No obstante, lamentamos cualquier posible malentendido en relación con las vistas del apartamento. Cabe señalar que disponemos de diversos apartamentos dentro del edificio, cada uno con características y tarifas particulares. En la plataforma de reservas se presentan imágenes de todos los apartamentos, lo que permite a los huéspedes seleccionar el que mejor se ajuste a sus preferencias y necesidades. Es esencial verificar que el apartamento seleccionado cuente con las vistas, distribución y número de habitaciones deseadas. Además, como parte de nuestro compromiso con la transparencia, nuestro equipo de reservas envía un correo electrónico de confirmación con las imágenes y descripciones del apartamento elegido, asegurando así que cumple con las expectativas del huésped. Esperamos que a pesar de este incidente hayan disfrutado de su estancia con nosotros y de las comodidades que ofrece nuestro inmueble.
Gracias nuevamente por sus amables comentarios y esperamos tener el placer de darle la bienvenida en el futuro.
Departamento de Calidad.
Agua del jacuzzi un poco sucia
Response from the Quality Department
Estimada Astrid:
Gracias por su comentario y por destacar la terraza y la ubicación de nuestro alojamiento. Lamentamos que el estado del agua del jacuzzi no haya sido el óptimo durante su estancia. Nuestro equipo de limpieza sigue procedimientos rigurosos para garantizar la higiene y el correcto mantenimiento de todas nuestras instalaciones. Revisaremos lo sucedido en este caso concreto para evitar que se repita en el futuro.
Agradecemos su observación, ya que nos ayuda a mejorar continuamente, y esperamos tener la oportunidad de recibirle nuevamente para ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad.
Location
This is sold as completely misleading marketing . We booked it because of the terrace and views over the river . We did not get this apartment as they have 3 apartments photos on your site Which they say is booking .com not the company You are totally misleading clients on your site , which was booked for a very special 70. Birthday. Your own guidelines state We don’t allow: Content that isn’t relevant to Booking.com, the stay or actual travel experience Content that’s likely to mislead, deceive or confuse Booking.com users Any of our guests or partners to misrepresent themselves or impersonate another person
Response from the Quality Department
Dear Craig,
Thank you for your feedback and for choosing us for your stay in Seville. We sincerely regret that your experience did not meet your expectations, but we would like to take this opportunity to clarify a few points. It is important to note that our booking platform displays photos of all the apartments located in the same building, each with its own specific characteristics and layouts. Therefore, it is essential for guests to select the apartment that best suits their needs and preferences based on the information provided. Additionally, as part of our commitment to being fully transparent in our communications, our customer service team sends a confirmation email with the photos and descriptions of the selected apartment to reiterate that the choice corresponds to the guest´s wishes.
We regret any misunderstanding that may have occurred in your case. We appreciate your feedback, which helps us continuously improve our services and ensure that our guests´ expectations are fully met.
We hope to welcome you again in the future and provide you with an experience more in line with your expectations.
Quality Department.
Response from the Quality Department
Dear Erika,
Thank you for your kind review. We are pleased to hear that you found the apartment modern, welcoming, and functional, and that you appreciated the ideal location for exploring Triana on foot. It´s wonderful to know that you enjoyed the nearby market, the ceramics center, and the variety of local spots. We are glad our team was always available and friendly during your stay. Thank you for your recommendation, and we hope to welcome you back in the future.
Response from the Quality Department
Dear Delphine,
Thank you for your feedback. We are glad to hear that you found the apartment well located and enjoyed the pleasant neighborhood. We appreciate your comments and hope to have the opportunity to host you again.
Response from the Quality Department
Dear Phong,
Thank you very much for your kind words. We are glad to hear that you felt at home and that the terrace with jacuzzi offered you the privacy you wanted. It is a pleasure to know that you found everything you needed for your stay and that the communication with us was helpful and quick.
We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Mary,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Estimado Ismael:
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
Response from the Quality Department
Dear Danica,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Estimada Rosa,
Agradecemos que se haya tomado el tiempo para compartir su experiencia con nosotros. Estamos encantados de conocer su experiencia positiva durante su estancia. Sus comentarios son importantes para ayudarnos a mejorar, por lo que lo tomeremos en cuenta para futuras mejoras. Esperamos tener el placer de volver a recibirles en el futuro.
Response from the Quality Department
Dear Christian,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Alice,
Thank you for providing such detailed feedback regarding your recent stay at our apartment. We´re delighted to hear that, overall, you found the apartment to be amazing and well-suited to your needs.
We´re pleased to hear that you found our host to be communicative and helpful. It´s also great to know that you enjoyed the cleanliness and the well-equipped amenities of the apartment and it´s location.
However, we regret that the apartment´s distribution didn´t meet your expectations. However, we would like to reassure you that information about the apartment´s layout and features is available on our website to ensure that guests can make informed decisions before booking. We regret any inconvenience in this regard. We also apologize for the inconvenience regarding the showers, and we will address this issue promptly to ensure a more comfortable experience for our guests.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future and provide you with an even more enjoyable stay.
Quality Department.
Response from the Quality Department
Dear Allison,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department.
Tudo foi excelente. Camas muito confortáveis, cozinha totalmente equipada, segurança, excelente localização e atendimento perfeito.
Gostei de tudo.
Response from the Quality Department
Dear Elisane,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Janette,
Thank you for your wonderful review. We´re thrilled to hear that you enjoyed the delightful location, close to charming wine bars and restaurants. It´s fantastic that you found the apartment beautiful, clean, and spacious, and that you appreciated the lovely rooftop terrace. We´re pleased that the place was quiet and well-equipped for your needs. Your recommendation means a lot to us, and we would be delighted to welcome you back in the future.
Response from the Quality Department
Dear Cyril,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Le fait d´avoir les 2 chambres l´une au dessus de l´autre les personnes de chambre du haut obligé de passer par la chambre du bas pour accéder à la cuisine il manquait des torchons il n´y avait pas de balai
Response from the Quality Department
Dear Maurice,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay.
On the other hand, we do apologize if you didn´t find apartment to your liking. Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Please feel free to remove the sentence regarding the coffee table and publish as an online review.
John
Communication was top class from the point of booking and throughout our stay.
Although we were unable to get an early check in, we were allowed to drop our luggage off at the apartment, which is a real bonus.
When we checked in at the agreed time, the apartment was in pristine condition.
Very comfortable bed, plenty of good quality towels. We were offered a mid-week refresh of the bed linen and towels, which we actually declined as we were in Cordoba for a night but a nice offer which not premises offer.
Whilst the apartment was ideal for us as a couple, I feel it is only suitable for a family or one couple given that the master bedroom is accessed through the lower bedroom.
I would recommend that you replace the glass coffee table with a wooden one. Glass tables are a heath and safety issue, which I have had a previous negative experience off.
I will definitely recommend booking through Genteel-Home to family and friends.
Response from the Quality Department
Dear John,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. We will take a note of your suggestions about the table to make any necesary improvement. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Quality Department.
Response from the Quality Department
Dear Nicola,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed your stay in our well-located Triana apartment, experiencing the authentic Spanish atmosphere. It´s fantastic that the cleanliness, amenities, and comfort met your expectations. We appreciate your recommendation and are pleased that our convenient location allowed you easy access to the main sights in Seville. We look forward to welcoming you back for another enjoyable stay.
Quality Department.
Sehr gute Lage und eine sehr schöne Wohnung
Response from the Quality Department
Dear Jasmin,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
TODO
El precio es alto
Response from the Quality Department
Estimado cliente,
Gracias por compartir su experiencia con nosotros, nos alegra saber que el apartamento ha sido de su agrado, y lo considera uno de los mejores sitios de Sevilla. Respecto al precio, intentamos ser lo más transparentes posibles en nuestra página web indicando el precio de todos nuestros alojamientos, información que siempre esta disponible antes de realizar de cualquier reserva. Por otro lado, trabajamos constantemente para ofrecer la mejor relación calidad-precio y proporcionar una experiencia excepcional. Lamentamos cualquier malentendido al respecto. Agradecemos su feedback y esperamos poder tener la oportunidad de hospedarle de nuevo en el futuro. Saludos cordiales, Departamento de Calidad
Unfortunately the hot tub was pretty disgusting, the water was really dirty and murky, and there was a dirty line all around the edge which wasn´t very inviting, and therefore, we didn´t use it. Despite paying extra for a nice apartment with this extra, so we were quite disappointed. As we were there for 4 days we could have done with some more clean towels, there was only 1 towel each provided, and we were told if we wanted more we had to go and collect them from the office which wasn´t close by.
Response from the Quality Department
Dear Kirsty,
Thank you for taking the time to provide us with your feedback following your recent stay at our apartment. We are delighted to hear that you found our apartment to be clean, comfortable, and well-located, and we appreciate your positive comments about our central location and the quality of our beds and bathrooms.
We apologize for the disappointment you experienced with the hot tub. The cleanliness and maintenance of our amenities are of the utmost importance to us, and we regret that the hot tub did not meet your expectations. We would have appreciated being notified so that we could address the situation promptly and ensure your enjoyment of this additional feature. We shall endeavor to prevent such occurrences in the future.
Regarding the towels, we do provide an initial set of towels and bathroom amenities for our guests upon check-in. We also offer additional towels for longer stays, and we apologize if this information was not clearly communicated. In the future, we will make sure to inform our guests of this service to enhance their comfort during their stay.
Once again, thank you for your feedback, and we hope that despite these issues, you had an enjoyable stay with us. We value your comments, and we will take the necessary steps to improve our services to better meet the expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying experience.
Best regards,
Quality Department
The decor was lovely. All of the kitchen equipment seemed brand new. The upstairs bedroom facilities were beautiful.
We needed more detailed instructions in terms of operating the hot tub, hob etc. I would recommend that the online doc be more detailed, & a printed copy be left in the apartment. The layout was not ideal. In order to access the upstairs bedroom, terrace etc, you had to walk through the downstairs bedroom (the same thing coming down again) Better to have had separate access to the top floor (e.g. a staircase from the downstairs lounge or on the outside of the building, like others nearby had). The photos online were also confusing, showing the outdoors overlooking the river, whereas, our two bedroom apartment was actually on the other side of the road with no view of the river.
Response from the Quality Department
Dear Steven,
First and foremost, we want to express our sincere appreciation for choosing our apartment for your recent stay. Your feedback is invaluable to us, as it allows us to continuously enhance our services and ensure that our guests have a truly memorable experience.
We are sorry to hear about the challenges you encountered with the jacuzzi instructions, normally, we customarily elucidate the functions; however, we regret that it was not the case on this occasion. We have opted for a digital approach by providing instructions through a QR code to offer convenience and reduce paper waste. However, we understand that some guests may prefer a printed copy. Rest assured, we are actively exploring ways to improve this aspect.
Regarding the photographs, there may have been some confusion as our apartments are grouped together on the website with other apartments in the same area. For this reason, we send an email confirming the rental of the property to ensure that the choice has been made as intended
Your feedback is a crucial part of our ongoing efforts to improve, and we hope you will consider giving us another opportunity to demonstrate the high standards we aspire to provide. We genuinely value your business and look forward to welcoming you back for a more satisfying experience in the future.
Thank you for choosing our apartment and for your valuable insights.
Warm regards,
Quality Department
Response from the Quality Department
Dear Carole,
We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Kind regards,
Quality Department Manager
Response from the Quality Department
Dear Yacine,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Magali,
We´re delighted that you found the apartment beautiful with top-notch amenities, and that you enjoyed the tranquility. We understand the challenges of parking in central areas of the city like Triana. While the availability of parking can be limited in such vibrant neighborhoods, we´d like to mention that the Triana Market parking is conveniently located just 5 minutes away. It best the option for our guest.
We appreciate your understanding and hope that the overall experience was enjoyable. If you decide to stay with us again, we´ll be happy to assist you with parking options.
Best regards,
Quality Department Manager
Rien
Response from the Quality Department
Dear Lionel,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Maryan,
Thank you for your kind review! We´re delighted to know that you had a great experience at our property. Your comfort and satisfaction are our top priorities. We hope to host you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Maxime,
Thank you for your kind review. We´re glad you had a great stay and that our apartment fully met your expectations. We strive to be responsive hosts, and it´s great to hear that you found the location convenient. Thank you for choosing our apartment.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Esmeralda,
Thank you so much for your review, we are really happy to exceed the expectations of our customers, and we hope to see you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
todo
Response from the Quality Department
Estimado Alberto:
Muchas gracias por tomarse el tiempo para compartir sus pensamientos sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutaron su estadía y esperamos que hayan creado algunos recuerdos maravillosos durante su tiempo con nosotros. Esperamos con ansias su próxima visita.
Jose L.H. Campos
Director de Calidad
location, spacious, clean, roof terrace, secure and safe, very comfy beds, early access to property, good facilities in kitchen
no privacy for 2 couples, nowhere to put a drink in bedrooms, downstairs bathroom missing shower door, sheet on super king bit big enough
Response from the Quality Department
Dear Kate,
Thank you for taking the time to leave a review of your recent stay with us. We apologize for any inconvenience you might have experienced. We are glad to hear that you enjoyed our spacious, clean, and secure property with a lovely roof terrace. It is wonderful to know that you found our beds very comfortable. We are also happy to hear that you found our kitchen facilities good. We appreciate your feedback. We will certainly take it on board and work to improve our facilities for future guests. We hope to have the pleasure of welcoming you back in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sravani,
Thank you for choosing our apartment for your holiday in Sevilla and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Alicia,
Thank you for choosing our apartment for your recent stay, and for taking the time to share your positive experience with us. We´re thrilled to hear that you enjoyed the modern amenities and the welcoming atmosphere. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Yassine,
First and foremost we thank you for the recommendation of our apartment. Surely to be located on one of the main streets of old Triana quarter makes it convenient to visit the city.
It has been a pleasure hosting you during your trip to Sevilla and we will gladly receive you again in our apartment.
Jose L.H. Campos
Quality Department Manager
Nada a declarar.
Response from the Quality Department
Dear Isabelle,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Astrid und Thomas,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Michelle, thank you very much for making our apartment your choice accommodation for your stay in Seville. We are delighted your stay was a memorable one and we look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Aurélien, thank you very much for staying with us. We highly appreciate your positive comments aregarding your stay in our apartment, and we are glad to know that it was a memorable one.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
(-) Una plaza de garage.
Response from the Quality Department
Estimado Juan, muchas gracias por compartir su opinión sobre su estancia. Agradecemos sus comentarios constructivos y esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Tamas, thank you very much for sharing your detailled comments regarding your personal experience in our apartment. It is such a pleasure for us to know that our guests went home with such a positive holiday memories.
We hope to see you on future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Estimada Diana, le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Diana, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar la excelente ubicación del apartamento y nuestros servicios.
Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Sevilla.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Paul-Philippe, thank you very much for taking the time to review your stay with us. We really appreciate your constructive comments.
We are sorry that your stay was affected due to reasons beyond our control. We always do our best to offer a caring service giving all the possible solutions to make sure our guests fully enjoy their stay, but unfortunately on this occasion we did not receive any complains during your stay or willingness to change the apartment. We would definitely try to find the best option for you.
We sincerely lament reading that your stay was not as pleasant as it should have been. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one.
Aija T.
Quality Department
Response from the Quality Department
Thank you Louis very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel. We are glad to know that you enjoyed your stay in our apartment so much.
We would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
We are pleased you enjoyed your stay with us and appreciated the great location of the apartment. The next time you are in Seville, we hope to welcome you back for another memorable stay.
Aija T.
Quality Department
Response from the Quality Department
Dear Laurent, thank you very much for your opinion and for the highlights on our cleaning service. We are aware that it is one of the most important aspects of the stay, therefore we highly appreciate your comments.
Aija T.
Quality Department
Response from the Quality Department
Dear James, thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Aija T.
Quality Department
Le jacuzzi n´était pas en eau quand nous sommes arrivés et après installation il se vidait tout seul, malgré la fermeture de la vidange. Vraiment dommage car nous avions réservé l´appartement en partie pour le jacuzzi et nous nous en sommes servis qu´une seule fois !
Response from the Quality Department
Dear Carine, thank you very much for the time you took to share your personal experience in our apartment. We are delighted that you had the opportunity to enjoy the excellent location and terrace of the apartment, and we are sorry for any inconveniences regarding the use of jacuzzi.
We hope to see you soon again.
Aija T.
Quality Department
Response from the Quality Department
Dear Alison, we appreciate the time you took to share your feedback. Thank you very much for your comments, they help us to understand how our guests experience their stay with us.
We are glad to know that the apartment met your expectations and you took the advantage of its location in the beautiful Triana area, and we are sorry for any inconveniences you had due to the construction works, which are unfortunately beyond our control.
We hope to have the opportunity to welcome you back in near future again.
Aija Teilane
Quality Department
super clean, excellent showers, really comfy beds. they got the hot tub ready for us to use, even though the ad said it would be in operation from April and we were there late March, which was lovely. Martha’s suggestions on food places were great.
something to stop the bathroom floors from getting wet from the showers would be good. no real faults to note.
Response from the Quality Department
Dear Liam, thank you very much for your positive feedback.
We appreciate your kind words regarding our team efforts to make your stay more comfortable, it was a pleasure to assist you.
Thank you for choosing our apartment on this occation, we hope to have the opportunity to meet you again in not too distant future.
Aija Teilane
Quality Department
El primer apartamento carecia de intimidad.
Response from the Quality Department
Estimado Juan, muchas gracias por sus comentarios sobre su estancia con nosotros.
Por otra parte, nos gustaría darle las gracias por indicar que recibió un servicio rápido y eficiente al informar nuestro equipo de los inconvenientes que tuvieron con la distribución del apartamento reservado, ya que así pudimos intervenir en esta ocasión para que siguiera disfrutando de sus vacaciones con nosotros de forma más cómoda.
Para sus futuras reservas, por favor no dude en ponerse en contacto directamente con nuestro Departamento de Reservas, nuestro equipo le guiará en el proceso de reservar su alojamiento para poder ayudarles encontrar el apartamento que mas ajuste a sus necesidades y expectativas.
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Lovely layout and clean. Very nice outdoor space.
The code to get into the property didn´t work sometimes. This resulted in having to spend one night elsewhere
Response from the Quality Department
Dear Patrick, firstly we would like to thank you for choosing our apartment for your stay in Seville.
We highly appreciate your positive feedback and comments about the apartment and the received service during your stay. And we deeply regret the inconveniences you experienced due to the problems with the access to the building. It was something beyond our control, and we are thankful for your understanding and for appreciating our team´s efforts to find you other accomodation.
Once more we thank you for sharing your experience with us and hope to see you again in the future.
Aija Teilane
Quality Department
Quatier très agréable à proximité de tout avec le pont Isablel 2.
Response from the Quality Department
Dear Lucie,
Thank you for sharing your experience with us, and for pointing out the highlights of your stay. We also appreciate your concerns regarding your experience. We are sorry to hear that some aspects affected your stay in a negative way, and we are sorry for any inconveniences.
Thank you for making us your choice apartment, we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
The apartment is brand-new and luxurious. Fully equipped kitchen, roof terrace with jacuzzi (that is not available all year round unfortunately), 3 big tvs, comfy beds (although a bit short for people longer than 1.85m), 2 bathrooms with rainshower, washingmachine and dryer. Situated in a nice neighbourhood, close to bars, restaurants and market.
The pictures on Booking are a bit confusing. Apparently there are 2 apartments in different buildings. The one bedroom apartment is on the river side (number 40), with a riverview terrace. The two bedroom apartment is on the other side of the street (number 55). The terrace is lovely but has no view. Also there is no door between the bedrooms so there is no privacy. Too bad the jacuzzi wasn’t available in january. Would have happily paid an additional fee.
Response from the Quality Department
Thank you very much for your feedback regarding your stay. We highly appreciate your comments as they help us to understand how our guests experience their stay with us. We would like to take this opportunity to point out that all the information regarding the apartment and its features and services is always updatedf online, in this case we are sorry to hear that for some reason you did not see the information regarding the jacuzzi. Also, in order to avoid any misunderstanding or misleading information, next time please do not hesitate to contact directly Genteel Home team, who will offer you a personalized booking guidance in order to make sure you make a reservation for the accommodation that best meets your needs and wishes. We hope to be able to welcome you back very soon. Aija Teilane Quality Department
Response from the Quality Department
Thank you very much for your positive feedback.
We are delighted that our superior location was a highlight of your stay and you had a memorable stay.
Thank you for making us your choice accomodation in Seville, we look forward to your next visit.
Aija Teilane
Quality Department
Teníamos un teléfono de contacto de washap pero a veces las personas que nos respondían para resolver algún problema tardaban mucho o nos daban mensajes contradictorios.
Response from the Quality Department
Muchas gracias por sus comentarios. Estamos muy contentos de leer que estuvo muy satisfecha con la excelente ubicación y decoración del apartamento. En Genteel Home valoramos mucho a nuestro personal, el cual está orientado al servicio al cliente, ya que somos plenamente conscientes de que sus interacciones con él tienen un impacto enorme en la experiencia global de las vacaciones en nuestros apartamentos. Tendremos en cuenta sus comentarios y verdaderamente sentimos que no se haya sentido lo suficientemente atendida en esta ocasión y nos comprometemos a modificar cualquier actuación que nos aleje de nuestro objetivo, el cual es que nuestros huéspedes se sientan atendidos y bienvenidos en todo momento. Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Aija Teilane Departamento de Calidad
- Emplacement dans le quartier proche de tout et en même temps au calme - Tres bel appartement, bien équipé. Deuxième salle de bain un peu petite mais pratique avec wc
- Bizarrement alors que le standing de l’appartement est très bon, aucun livret d’accueil ( informations, plan, bonnes adresses… ) ni attention particulière - Pas de wifi pendant le séjour, très gênant malgré les bonnes intentions de Aija qui nous avait accueilli.
Response from the Quality Department
Thank you for sharing your feedback on your recent holiday experience with us.
Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are essential in this process, therefore we highly value your time and constructive criticism.
We are sorry for the technical problems you encountered with the wifi connection during your stay. Our team did the best to fix it, but it was the problem of the whole building, all the internet connection system being affected by heavy rain. It was an eventual problem, and it is solved now.
We look forward to welcoming you back again very soon.
Aija Teilane,
Quality Department