Stunning two-bedroom apartment with private terrace and jacuzzi in Triana.
Coming to the apartment there is the kitchen and the living room, both very luminous. The kitchen has everything for a comfortable stay. Connected with the kitchen there is the living room with a sofa, a TV and a dining table for four people. On this floor we can find the first bathroom, with a shower.
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Castilla Terrace II Apartment
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Response from the Quality Department
Estimado Alberto:
Muchas gracias por tomarse el tiempo para compartir sus pensamientos sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutaron su estadía y esperamos que hayan creado algunos recuerdos maravillosos durante su tiempo con nosotros. Esperamos con ansias su próxima visita.
Jose L.H. Campos
Director de Calidad
location, spacious, clean, roof terrace, secure and safe, very comfy beds, early access to property, good facilities in kitchen
no privacy for 2 couples, nowhere to put a drink in bedrooms, downstairs bathroom missing shower door, sheet on super king bit big enough
Response from the Quality Department
Dear Kate,
Thank you for taking the time to leave a review of your recent stay with us. We apologize for any inconvenience you might have experienced. We are glad to hear that you enjoyed our spacious, clean, and secure property with a lovely roof terrace. It is wonderful to know that you found our beds very comfortable. We are also happy to hear that you found our kitchen facilities good. We appreciate your feedback. We will certainly take it on board and work to improve our facilities for future guests. We hope to have the pleasure of welcoming you back in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sravani,
Thank you for choosing our apartment for your holiday in Sevilla and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Alicia,
Thank you for choosing our apartment for your recent stay, and for taking the time to share your positive experience with us. We´re thrilled to hear that you enjoyed the modern amenities and the welcoming atmosphere. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Yassine,
First and foremost we thank you for the recommendation of our apartment. Surely to be located on one of the main streets of old Triana quarter makes it convenient to visit the city.
It has been a pleasure hosting you during your trip to Sevilla and we will gladly receive you again in our apartment.
Jose L.H. Campos
Quality Department Manager
Nada a declarar.
Response from the Quality Department
Dear Isabelle,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Astrid und Thomas,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Michelle, thank you very much for making our apartment your choice accommodation for your stay in Seville. We are delighted your stay was a memorable one and we look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Aurélien, thank you very much for staying with us. We highly appreciate your positive comments aregarding your stay in our apartment, and we are glad to know that it was a memorable one.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
(-) Una plaza de garage.
Response from the Quality Department
Estimado Juan, muchas gracias por compartir su opinión sobre su estancia. Agradecemos sus comentarios constructivos y esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Tamas, thank you very much for sharing your detailled comments regarding your personal experience in our apartment. It is such a pleasure for us to know that our guests went home with such a positive holiday memories.
We hope to see you on future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Estimada Diana, le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Diana, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar la excelente ubicación del apartamento y nuestros servicios.
Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Sevilla.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Paul-Philippe, thank you very much for taking the time to review your stay with us. We really appreciate your constructive comments.
We are sorry that your stay was affected due to reasons beyond our control. We always do our best to offer a caring service giving all the possible solutions to make sure our guests fully enjoy their stay, but unfortunately on this occasion we did not receive any complains during your stay or willingness to change the apartment. We would definitely try to find the best option for you.
We sincerely lament reading that your stay was not as pleasant as it should have been. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one.
Aija T.
Quality Department
Response from the Quality Department
Thank you Louis very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel. We are glad to know that you enjoyed your stay in our apartment so much.
We would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
We are pleased you enjoyed your stay with us and appreciated the great location of the apartment. The next time you are in Seville, we hope to welcome you back for another memorable stay.
Aija T.
Quality Department
Response from the Quality Department
Dear Laurent, thank you very much for your opinion and for the highlights on our cleaning service. We are aware that it is one of the most important aspects of the stay, therefore we highly appreciate your comments.
Aija T.
Quality Department
Response from the Quality Department
Dear James, thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Aija T.
Quality Department
Le jacuzzi n´était pas en eau quand nous sommes arrivés et après installation il se vidait tout seul, malgré la fermeture de la vidange. Vraiment dommage car nous avions réservé l´appartement en partie pour le jacuzzi et nous nous en sommes servis qu´une seule fois !
Response from the Quality Department
Dear Carine, thank you very much for the time you took to share your personal experience in our apartment. We are delighted that you had the opportunity to enjoy the excellent location and terrace of the apartment, and we are sorry for any inconveniences regarding the use of jacuzzi.
We hope to see you soon again.
Aija T.
Quality Department
Response from the Quality Department
Dear Alison, we appreciate the time you took to share your feedback. Thank you very much for your comments, they help us to understand how our guests experience their stay with us.
We are glad to know that the apartment met your expectations and you took the advantage of its location in the beautiful Triana area, and we are sorry for any inconveniences you had due to the construction works, which are unfortunately beyond our control.
We hope to have the opportunity to welcome you back in near future again.
Aija Teilane
Quality Department
super clean, excellent showers, really comfy beds. they got the hot tub ready for us to use, even though the ad said it would be in operation from April and we were there late March, which was lovely. Martha’s suggestions on food places were great.
something to stop the bathroom floors from getting wet from the showers would be good. no real faults to note.
Response from the Quality Department
Dear Liam, thank you very much for your positive feedback.
We appreciate your kind words regarding our team efforts to make your stay more comfortable, it was a pleasure to assist you.
Thank you for choosing our apartment on this occation, we hope to have the opportunity to meet you again in not too distant future.
Aija Teilane
Quality Department
El primer apartamento carecia de intimidad.
Response from the Quality Department
Estimado Juan, muchas gracias por sus comentarios sobre su estancia con nosotros.
Por otra parte, nos gustaría darle las gracias por indicar que recibió un servicio rápido y eficiente al informar nuestro equipo de los inconvenientes que tuvieron con la distribución del apartamento reservado, ya que así pudimos intervenir en esta ocasión para que siguiera disfrutando de sus vacaciones con nosotros de forma más cómoda.
Para sus futuras reservas, por favor no dude en ponerse en contacto directamente con nuestro Departamento de Reservas, nuestro equipo le guiará en el proceso de reservar su alojamiento para poder ayudarles encontrar el apartamento que mas ajuste a sus necesidades y expectativas.
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Lovely layout and clean. Very nice outdoor space.
The code to get into the property didn´t work sometimes. This resulted in having to spend one night elsewhere
Response from the Quality Department
Dear Patrick, firstly we would like to thank you for choosing our apartment for your stay in Seville.
We highly appreciate your positive feedback and comments about the apartment and the received service during your stay. And we deeply regret the inconveniences you experienced due to the problems with the access to the building. It was something beyond our control, and we are thankful for your understanding and for appreciating our team´s efforts to find you other accomodation.
Once more we thank you for sharing your experience with us and hope to see you again in the future.
Aija Teilane
Quality Department
Quatier très agréable à proximité de tout avec le pont Isablel 2.
Response from the Quality Department
Dear Lucie,
Thank you for sharing your experience with us, and for pointing out the highlights of your stay. We also appreciate your concerns regarding your experience. We are sorry to hear that some aspects affected your stay in a negative way, and we are sorry for any inconveniences.
Thank you for making us your choice apartment, we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
The apartment is brand-new and luxurious. Fully equipped kitchen, roof terrace with jacuzzi (that is not available all year round unfortunately), 3 big tvs, comfy beds (although a bit short for people longer than 1.85m), 2 bathrooms with rainshower, washingmachine and dryer. Situated in a nice neighbourhood, close to bars, restaurants and market.
The pictures on Booking are a bit confusing. Apparently there are 2 apartments in different buildings. The one bedroom apartment is on the river side (number 40), with a riverview terrace. The two bedroom apartment is on the other side of the street (number 55). The terrace is lovely but has no view. Also there is no door between the bedrooms so there is no privacy. Too bad the jacuzzi wasn’t available in january. Would have happily paid an additional fee.
Response from the Quality Department
Thank you very much for your feedback regarding your stay. We highly appreciate your comments as they help us to understand how our guests experience their stay with us. We would like to take this opportunity to point out that all the information regarding the apartment and its features and services is always updatedf online, in this case we are sorry to hear that for some reason you did not see the information regarding the jacuzzi. Also, in order to avoid any misunderstanding or misleading information, next time please do not hesitate to contact directly Genteel Home team, who will offer you a personalized booking guidance in order to make sure you make a reservation for the accommodation that best meets your needs and wishes. We hope to be able to welcome you back very soon. Aija Teilane Quality Department
Response from the Quality Department
Thank you very much for your positive feedback.
We are delighted that our superior location was a highlight of your stay and you had a memorable stay.
Thank you for making us your choice accomodation in Seville, we look forward to your next visit.
Aija Teilane
Quality Department
Teníamos un teléfono de contacto de washap pero a veces las personas que nos respondían para resolver algún problema tardaban mucho o nos daban mensajes contradictorios.
Response from the Quality Department
Muchas gracias por sus comentarios. Estamos muy contentos de leer que estuvo muy satisfecha con la excelente ubicación y decoración del apartamento. En Genteel Home valoramos mucho a nuestro personal, el cual está orientado al servicio al cliente, ya que somos plenamente conscientes de que sus interacciones con él tienen un impacto enorme en la experiencia global de las vacaciones en nuestros apartamentos. Tendremos en cuenta sus comentarios y verdaderamente sentimos que no se haya sentido lo suficientemente atendida en esta ocasión y nos comprometemos a modificar cualquier actuación que nos aleje de nuestro objetivo, el cual es que nuestros huéspedes se sientan atendidos y bienvenidos en todo momento. Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Aija Teilane Departamento de Calidad
- Emplacement dans le quartier proche de tout et en même temps au calme - Tres bel appartement, bien équipé. Deuxième salle de bain un peu petite mais pratique avec wc
- Bizarrement alors que le standing de l’appartement est très bon, aucun livret d’accueil ( informations, plan, bonnes adresses… ) ni attention particulière - Pas de wifi pendant le séjour, très gênant malgré les bonnes intentions de Aija qui nous avait accueilli.
Response from the Quality Department
Thank you for sharing your feedback on your recent holiday experience with us.
Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are essential in this process, therefore we highly value your time and constructive criticism.
We are sorry for the technical problems you encountered with the wifi connection during your stay. Our team did the best to fix it, but it was the problem of the whole building, all the internet connection system being affected by heavy rain. It was an eventual problem, and it is solved now.
We look forward to welcoming you back again very soon.
Aija Teilane,
Quality Department