Magnificent apartment with 3 bedrooms and 3 bathrooms with an unbeatable location, on Aire Street, in the heart of the Santa Cruz neighborhood.
Upon entering the apartment we directly access a living-dining room with an open kitchen. Both rooms are very spacious and bright thanks to several windows. The living room has a sofa, a coffee table, two armchairs and a TV, as well as a pleasant corner with an armchair where you can read quietly, which gives access to a balcony that surrounds the entire room with a table and two chairs to enjoy a enjoyable evening. Next to this area there is a dining table with chairs with capacity for 6 people. The kitchen is integrated with the living room and it’s equipped with everything you need.
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Aire II Apartment
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Response from the Quality Department
Dear Linda,
We are grateful for your kind review of your recent stay. It was a pleasure hosting you, and we hope to welcome you back in the future.
Response from the Quality Department
Dear Pamela,
Your wonderful review is greatly appreciated. It has been our pleasure to accommodate you, and we hope to have the chance to host you again soon.
1. Location. 2. Contact with staff via whatApp before arriving. 3. Three bedrooms .
Cleanness is not satisfied: 1. All fabric surface of dining chairs, sofa surfaces in the lounge were very dirty, with a lot of good sized stains. We dare to sit on the chairs and sofa! Same to a fabric covered chair in the master bedroom. 2. One of the bedsheets in master bedroom has a few stains, and saw a woman’s hair (from head) on the sheet. Also the same bed sheet was not fully spread out, 1/5 (at the left leg part) of the sheet was curled up inside the quilt. I have to change a better sheet, which also having small dirty marks, from another bedroom and spread it out on my bed by myself ! 3. Two bath towels have very clear dirty marks ! The towels look like not washed properly so we were unable to use them. Had to buy some smaller size towels from a shop. 4. The shower water flow from each of the bath rooms were weak/small. Did the owner turn half off to safe water? But you need to know, shower facility makes the guests very uncomfortable and waste of time on taking a shower. 5. Washing machine did not work properly. It does not spin if you load more than 3-4 shirts. We had to squeeze water out by hands one by one. So it took us a large amount of time to do the work than expected. 6. Iron board is available however the iron was disappeared. The owner was not clear where the iron was. She asked us over the phone to search the iron each of the closets in every room, unfortunately we still did not find it after all . Then the owner said to send someone to help searching it the next day. We offered that we could wait for the people to visit and not going out until 10:00 or even by 11:00. But we were told that the visiting time was not guaranteed. She asked us to give permission to let the people enter into our rooms while we were not in. I refused because there was no safebox provided in the apartment. We did have passports and cash left in our rooms. There is no where to safely hide or place the passports and the cash.
Response from the Quality Department
Dear Nana,
Thank you for sharing your feedback and for highlighting positive aspects such as the excellent location, the communication with our staff prior to arrival, and the spacious layout of the apartment with three bedrooms.
However, we regret that certain aspects of your stay did not meet your expectations. Cleanliness is one of our highest priorities, and we are committed to providing our guests with spotless accommodations. We will thoroughly review our procedures and collaborate closely with our housekeeping team to ensure that the situations you described do not happen again. Your comments will help us reinforce the standards we are dedicated to maintaining.
Regarding the other concerns mentioned, while we strive to address any issues promptly, we regret if our efforts did not meet your satisfaction on this occasion. Your feedback is invaluable and will guide us in refining our services to better cater to the needs of our guests.
We appreciate you taking the time to share your experience, as it allows us to improve. We hope to have the opportunity to welcome you again in the future and provide a stay that fully meets and exceeds your expectations.
Quality Department.
Response from the Quality Department
Dear Louise,
Thank you for sharing your positive experience with us. We truly enjoyed hosting you and look forward to your next visit.
Muy buena ubicación para desplazarte entorno al centro
Encontrar un parking para el coche
Response from the Quality Department
Estimado Daniel:
Le agradecemos su comentario y nos complace saber que ha disfrutado de su estancia y de nuestra ubicación en el corazón de Sevilla, ideal para explorar cómodamente los principales puntos de interés de la ciudad.
En cuanto al estacionamiento, comprendemos que puede ser un reto aparcar en el centro, especialmente en las zonas de acceso restringido, que buscan preservar el medio ambiente y el patrimonio local. No obstante, nuestro equipo de atención al cliente está siempre disponible para orientar a nuestros huéspedes hacia los parkings más cercanos, algunos de los cuales ofrecen tarifas especiales para quienes se alojan con nosotros, brindando así una opción más económica. Lamentamos cualquier inconveniente que esto haya podido causarle y agradecemos su comprensión.
Esperamos que, a pesar de este pequeño inconveniente, haya disfrutado de su estancia en general. Será un placer recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Marie,
Thank you for your feedback. We´re glad you enjoyed the apartment´s location and comfort. We appreciate your suggestions and will work on improving.
We hope to welcome you again soon.
Response from the Quality Department
Estimada Rosa:
Gracias por compartir sus impresiones sobre su estancia con nosotros. Lamentamos que el tamaño de la habitación no haya sido del todo de su agrado. Nos gustaría resaltar que nuestras habitaciones están diseñadas para ofrecer un ambiente acogedor y funcional, aunque entendemos que la preferencia sobre el espacio puede variar de una persona a otra. Apreciamos su comentario y tomamos nota de sus observaciones para mejorar en lo posible. Esperamos que, a pesar de este aspecto, haya disfrutado de su estancia y de los servicios que ofrecemos. Nos encantaría recibirle nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Alejandro,
Thank you for your wonderful feedback. We are delighted to hear that you found the apartment well-appointed, comfortable, and in an excellent location. It is great to know that the peaceful atmosphere and the service provided by our management team contributed positively to your stay. We truly appreciate your recommendation and hope to have the pleasure of welcoming you again in the future.
El apartamento es todo nuevo, luminoso, limpio y muy bien ubicado. Las camas muy cómodas. El personal muy amable. La limpiadora, que terminaba cuando llegamos fue muy amable y realizó un buen trabajo.
Response from the Quality Department
Estimada Francisca,
Gracias por sus amables palabras y por compartir su experiencia. Nos complace saber que encontró el apartamento renovado, luminoso, limpio y con una ubicación privilegiada. Nos alegra también que haya disfrutado de la comodidad de las camas y la atención de nuestro equipo. Agradecemos especialmente su reconocimiento a nuestra colaboradora de limpieza, quien se esfuerza por mantener el apartamento en perfectas condiciones para nuestros huéspedes. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Qiuying,
Thank you very much for sharing your feedback with us. We sincerely regret the oversight in preparing the bed linens and that our response did not meet your expectations. We understand the impact this had on your experience, and we extend our deepest apologies for the inconvenience.
Please rest assured that situations like these are highly unusual in our service. We have carefully reviewed this incident and put new measures in place to ensure effective communication with our guests, so that this type of occurrence is avoided in the future. Our goal remains to offer a consistently comfortable and well-prepared environment, and we regret that we did not achieve this in your case.
We hope that, despite this experience, you were able to enjoy other aspects of your stay and that you might consider giving us another opportunity in the future. It would be a pleasure to welcome you back and provide you with the seamless, high-quality experience we always strive to deliver.
Response from the Quality Department
Dear Dairine,
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the WiFi not functioning during your stay. Connectivity is essential, and we understand how important it is for our guests. We are currently investigating the issue to ensure it is resolved promptly for future visitors. Your feedback is invaluable as we strive to enhance our services. We appreciate your understanding and hope to welcome you back soon.
Quality Department.
Location and beautifully updated accommodations. Very helpful host!
We loved it!
Response from the Quality Department
Dear Rhonda,
Thank you for your enthusiastic feedback. We are thrilled to hear that you enjoyed the fantastic location and the beautifully updated accommodations. It’s wonderful to know that our hosting made your stay even more enjoyable. We look forward to welcoming you back for another great experience in the future.
Quality Department.
Response from the Quality Department
Dear Charles,
Thank you for your kind feedback. We are thrilled to hear that you found the apartment smart, comfortable, and well-maintained. It is wonderful to know that our photos accurately reflect the space and that the three bedrooms, each with its own bathroom, contributed positively to your experience.
We are also pleased that you enjoyed the central yet quiet location, making it convenient to explore the main attractions. Your satisfaction is our top priority, and we are delighted to hear that the apartment met your expectations.
We appreciate your support and hope to welcome you back in the future for another enjoyable stay.
Quality Department
Amazing location. Wonderful apartment for a family with plenty of space. We did some cooking but mostly at out. Ordered in one night. This was the perfect rental!
Difficult to drive to. Much easier to drive part way and park/carry bags. They should just send a good drop off point because driving is impossible (however they did warn us)
Response from the Quality Department
Dear Margaret,
Thank you very much for your feedback. We are pleased to hear that you enjoyed your stay in our apartment and that you found the location ideal for your family. It is a pleasure to know that the space and amenities met your expectations.
We understand that driving in the center of Seville can be complicated due to the narrow streets and the predominance of pedestrian areas. That is why we always make sure to inform our guests about the nearest parking points to facilitate their arrival.
We appreciate your understanding, and we will take your feedback it into account to improve the experience for future visitors. We would love to welcome you back on your next visit.
Quality Department
Great location. Apartment was very clean and loved having 3 bathrooms
Could have more kitchen staples ( cutting boards, kitchen towels, etc.)
Response from the Quality Department
Dear Christine,
Thank you for your kind review. We’re delighted to hear that you enjoyed your stay in Seville and that the location and cleanliness of the apartment met your expectations. We also appreciate your suggestion regarding additional kitchen staples and will certainly take this into account for future improvements. We hope to have the pleasure of welcoming you back on your next visit to Seville.
Quality Department.
Response from the Quality Department
Dear Anoushka,
Thank you for your kind feedback. We´re delighted to hear that you enjoyed the apartment and its central location. It’s wonderful to know that you would recommend us, and we look forward to welcoming you back should you visit Seville again.
Response from the Quality Department
Dear Yvie,
Thank you for your kind review. We are pleased to hear that you enjoyed both the apartment and its location, and that Pablo was a great host. We are also glad that the issue with the A/C was resolved promptly by our guest services team. We appreciate your positive feedback and look forward to the opportunity to welcome you back on your next visit to Sevilla.
Response from the Quality Department
Estimada Tania:
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirle en un futuro cercano.
Response from the Quality Department
Dear Majdl,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Estimada Ángeles,
Muchas gracias por compartir su experiencia con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción. Agradecemos enormemente su recomendación y esperamos poder recibirle de nuevo en un futuro.
Response from the Quality Department
Dear Katie,
Thank you very much for your wonderful review. We are very happy to hear that the flat respected all your expectations and that the location, decor and cleanliness were to your liking. It is a pleasure to know that you found the beds particularly comfortable and that your stay was so pleasant.
We also appreciate your kind words about the check-in process. We strive to provide an experience that is both comfortable and enjoyable for our guests.
We look forward to the opportunity to welcome you again in the future.
Response from the Quality Department
Dear Mandeep,
Thank you very much for your review. We are glad to hear that the flat respected your expectations and that you found the place nice, modern and clean. It is a pleasure to know that you found the location convenient to enjoy the old town and that your arrival was easy. We appreciate your recommendation and look forward to welcoming you again in the future.
Excellent location, excellent host, warm greetings, super clean and comfortable apartment. We felt cared for and comfortable. The location is perfect for exploring all the key attractions in Seville. The old world charm of the location cannot be described in words. Everything was walking distance from this place and the street itself, while in accessible by cars is close enough to a stopping point from where we were able to lug all of our luggage. Best not to pack large or heavy pieces of luggage if planning to stay here since the apartment is on the 1st floor and there is no elevator.
We had an early morning flight and had to get a taxi really early (prior to 5 am). Since the apartment is located on a narrow street in the old city (part of the charm of this apartment), it was tough finding a cab because most cabs don´t come close to the apartment since it is not on an accessible street by cab. In hindsight we should have planned ahead and explored the option of pre-booking a taxi.
Response from the Quality Department
Dear Vidhi,
Thank you for your wonderful feedback about our apartment and its location. We are delighted to hear that you found the apartment charming, centrally located, and well-suited for exploring all the key attractions in Seville. Your kind words about the cleanliness and comfort of the apartment, as well as the warm greetings from our team, are greatly appreciated.
We regret the inconvenience with the taxi on the day of your departure. We understand the challenges of navigating the narrow streets of the old city, which contribute to the unique charm of the area. We always encourage our guests to reach out to us for assistance with transportation, especially for early morning departures. We would have been more than happy to help you arrange a taxi to ensure a smoother experience.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another memorable stay in Seville.
Quality Department.
Response from the Quality Department
Dear Yvonne,
Thank you for your lovely review. We’re delighted to hear that you had a wonderful time in Seville and enjoyed your stay in the apartment. It’s great to know that you found the apartment clean, well-located, and quiet. We appreciate your positive feedback and look forward to welcoming you back on your next visit.
Response from the Quality Department
Estimada Ivonne:
Gracias por sus amables comentarios. Nos alegra saber que encontró la ubicación excelente, el apartamento impecable y las camas y baños cómodos y limpios. También nos alegra que la proximidad a los servicios cercanos haya sido conveniente. Agradecemos su apreciación por las recomendaciones de Inma. Esperamos darle la bienvenida de nuevo en el futuro.
Response from the Quality Department
Dear Amanda,
Thank you for your exceptional review. We are delighted to hear that you found the location perfect, with its quiet street and proximity to key attractions. It’s wonderful to know that you appreciated the cleanliness, spaciousness, and beautiful views of the apartment. We are honored to be considered one of the best apartment you’ve stayed at. We look forward to welcoming you back to Seville in the future.
Response from the Quality Department
Dear Blake,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Genteel Aire apartment was a beautiful spot located walking distance to great restaurants and sites. We loved the quiet neighborhood. We stayed with our family of four and the kids loved their own rooms. The beds were comfortable. The showers were top notch. Having a washing machine was super convenient. Beautiful little coffee shops (recommend DeNada, Biomia) and great food just down the street. We also stumbled upon this amazing hamam spa (AIRE Ancient Baths) that was a 2 minute walk from the apartment. We loved our stay and can’t wait to come back to Seville!
There was nothing we didn’t like! Amazing place to stay.
Response from the Quality Department
Dear Sheel,
Thank you so much for your glowing review. We are thrilled to hear that your stay at Genteel Aire made your visit to Seville incredible. It´s wonderful to know that you enjoyed the apartment´s beautiful location, the comfortable beds, and top-notch showers, as well as the convenience of having a washing machine.
We are also delighted that you and your family appreciated the quiet neighborhood and proximity to great restaurants, coffee shops, and sites. Your kind words motivate us to continue providing exceptional experiences for our guests. We look forward to welcoming you back to Seville soon.
Quality Department.
Response from the Quality Department
Dear Iryna,
Thank you for your fantastic review. We are thrilled to hear that our apartment exceeded your expectations and that you enjoyed the unbeatable location in Sevilla’s old town. It’s wonderful to know that you appreciated the charm of the historic district, the local eateries, and the experience of listening to the church bells from the balcony.
Your high recommendation means a lot to us. We look forward to the opportunity to host you again and provide another memorable Sevillian experience.
Response from the Quality Department
Dear 素宁,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Elisabetta,
Thank you for your wonderful review. We are thrilled to hear that the accommodation was perfect for your family vacation and that you found our host exceptionally helpful. Your recommendation is greatly appreciated. We look forward to the opportunity of hosting you again.
Response from the Quality Department
Estimado Juan:
Muchas gracias por su amable comentario. Nos alegra saber que disfrutó del apartamento y que lo encontró en muy buenas condiciones. Nos complace también saber que la ubicación fue perfecta para conocer y disfrutar de Sevilla.
Es un honor para nosotros saber que volvería sin lugar a dudas y que nuestro alojamiento es ideal para familias. Esperamos tener el placer de recibirle nuevamente en un futuro cercano.
Response from the Quality Department
Dear Tim,
Thank you for your kind words. We´re delighted to hear that you enjoyed the super clean, bright, and beautifully decorated apartment in a fantastic location. We look forward to welcoming you back again in the future.
Response from the Quality Department
Dear Anna,
Thank you for your valuable feedback and for choosing to stay with us in the Santa Cruz neighborhood. We´re delighted that you enjoyed the beauty and excellent location of the apartment, along with the unique view of the Roman columns from the bedroom windows. However, we sincerely apologize for any delays in our response times and for the inconvenience caused regarding the AC issue and your request for coffee pods. Please rest assured that these issues do not reflect the high standards of service we aim to provide. We will address these communication issues internally to ensure they are resolved and do not recur.
Your understanding is greatly appreciated, and we take your feedback seriously as we strive to improve our service. We hope for the opportunity to welcome you back and provide you with a more seamless experience in the future.
Response from the Quality Department
Dear Robert,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Daisy,
Thank you for your kind feedback. We´re glad to hear that you found the apartment warm, stylish, and clean with excellent amenities. Its central location in the old town district makes it very convenient for exploring. We hope to welcome you back again in the future.
Response from the Quality Department
Dear Mary,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed your stay in the historic center of Sevilla and found our building´s proximity to the ancient Roman columns a highlight of your experience. We´re glad that the bedrooms overlooking the columns and green space provided a pleasant atmosphere.
It´s fantastic to know that you found our kitchen and house well-equipped and comfortable for your group of 6 people. We´re pleased that our management by Genteel Home, along with the assistance from our "Experiences 4U" team, contributed to a seamless and enjoyable experience for you.
We appreciate your feedback regarding the narrow streets and the staircase leading to the apartment. As our property is located in the historic center, some narrow streets are inherent to maintain the historical architecture. Additionally, information about the stairs is available on our website to ensure transparency for our guests.
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Response from the Quality Department
Dear Anthony,
Thank you for taking the time to leave such a positive review. We´re thrilled to hear that you found our place great, with firm beds, great showers, and towels, along with an incredible location.
We appreciate your suggestion regarding providing something to hang soap/shampoo in the shower, and we will certainly take this into consideration for future improvements. Additionally, we´ll review the front gate lock system to ensure it meets our guests´ expectations and provides added security without inconvenience.
We´re glad to hear that you would book with us again, and we look forward to welcoming you back in the future.
Response from the Quality Department
Dear Dania,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Response from the Quality Department
Dear Karine,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Response from the Quality Department
Dear Brandon,
Thank you very much for your kind review. We´re delighted to hear that you enjoyed our apartment´s fantastic location, making it convenient for exploring all of Sevilla´s attractions. It´s wonderful to know that you found the apartment quiet, clean, and modern, contributing to a comfortable stay. We greatly appreciate your recognition of our host´s responsiveness and flexibility; ensuring our guests have a seamless experience is always our priority. We would be thrilled to welcome you back anytime you choose to return to Sevilla.
Response from the Quality Department
Dear Karen,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Response from the Quality Department
Dear Jo,
Thank you for sharing your experience with us. We´re delighted to hear that you enjoyed the perfect location of our apartment, which allowed you to explore Seville´s charming streets and stunning architecture effortlessly. It´s wonderful to know that you appreciated the vibrant atmosphere of Seville´s spring festival and the abundance of nearby restaurants and cafes. We apologize for any inconvenience caused by the limited kitchen utensils and the lack of dish towels. Your feedback is valuable to us, and we will take it into consideration to improve the experience for our future guests. We´re glad that Pablo was able to promptly address your concerns, and we´ll ensure that any necessary repairs are made promptly. Despite these minor issues, we´re pleased that you found the apartment bright and lovely, and that you enjoyed your stay overall. We hope to have the pleasure of welcoming you back in the future.
Response from the Quality Department
Dear Aimee,
Thank you for your enthusiastic feedback. We´re thrilled to hear that you had a perfect stay with us and that you loved the apartment so much. Sevilla truly is a wonderful city, and we´re glad we could contribute to your positive experience. We hope to have the pleasure of hosting you again as our guest in the future.
Response from the Quality Department
Dear Julie,
Thank you very much for your wonderful review. We´re thrilled to hear that our apartment was perfect for your group of three couples. We´re delighted that the quaint and quiet street location was convenient for exploring Seville´s attractions. Additionally, we´re glad that the QR code provided useful information, especially regarding new appliances. Your recommendation means a lot to us, and we would be honored to host you again in the future. Thank you for choosing our apartment.
Response from the Quality Department
Dear Chris,
Thank you for your wonderful feedback. We´re thrilled to hear that you found our spot great and that it offered an ideal location in the heart of Santa Cruz. We´re glad that everything about the place was as listed and met your expectations.
Your recommendation means a lot to us. We appreciate your kind words and hope to have the pleasure of welcoming you back again in the future.
Response from the Quality Department
Dear Ben,
Thank you for your kind words. We´re delighted to hear that you enjoyed your stay in our beautiful apartment and found its location amazing. It was a pleasure communicating with you, and we´re glad that our team could be helpful and responsive throughout your experience. We hope to have the opportunity to welcome you back in the future.
Response from the Quality Department
Dear Stefanie,
We´re extremely grateful for your detailed review and particularly for your kind words about our service. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.
Response from the Quality Department
Dear Caitlin,
Thank you for your delightful review. We´re thrilled to hear that you found our accommodation extremely comfortable and enjoyed the excellent location. Our team is dedicated to providing polite and helpful service, and we´re pleased they left a positive impression on your stay. Your feedback is truly appreciated. We look forward to welcoming you back for another wonderful experience.
Response from the Quality Department
Dear Emily,
Thank you for your lovely feedback. We´re thrilled you enjoyed the apartment´s great location near coffee shops and bars. Apologies for any inconvenience caused by the lack of an elevator, though we´re glad it was only one floor up. We´re pleased we could quickly resolve the noise issue and that you found the apartment comfortable and filled with light. It´s wonderful to hear you felt at home in Seville! We´d be delighted to host you again. Thank you for choosing us.
Response from the Quality Department
Dear Jennifer,
You for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Response from the Quality Department
Dear Adam,
Thank you for sharing your experience with us. We´re delighted to hear that our apartment in the heart of Seville´s historic old town was a wonderful choice for your family. It´s fantastic to know that you found comfort and convenience during your stay, and that the apartment provided everything you needed for a pleasant experience. We strive to ensure that our guests have a memorable stay, and your kind words are truly appreciated. If you ever plan to return to Seville, we would be honored to host you again and provide another enjoyable experience.
Response from the Quality Department
Dear Nicole,
Thank you for your wonderful feedback. We´re delighted to hear that you found our place very nice, private, and cozy. It´s great to know that the apartment was clean and that you appreciated its central location, making it easy to access. We´re glad you enjoyed the abundance of nearby restaurants and tapas places.
We would be honored to welcome you back if you ever have the chance to return.
Response from the Quality Department
Dear Stuart,
Thank you for taking the time to share your feedback about your recent stay. We´re thrilled to hear that the apartment met your expectations and provided the perfect setting for your family stay in Seville.
It´s wonderful to know that despite its central location in the old town, you found the space to be quiet and peaceful, offering lovely views of the narrow streets. We´re also glad you enjoyed the bright and airy atmosphere, comfortable beds, and luxurious bathrooms provided in the apartment. However, we apologize for the recurring noise issue in the main bedroom that affected your stay. Your feedback is invaluable to us, and we proceed to investigate where it came from in order to prevent it from happening again in the future. Thank you once again for choosing to stay with us and for your kind words. We hope to have the opportunity to welcome you back in the future for another great experience in Seville.
Response from the Quality Department
Dear Benjamin,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Chris,
Thank you so much for your wonderful review. We´re thrilled to hear that you had an absolutely spectacular experience at our apartment. It´s fantastic to know that the location suited your needs perfectly and that you found the accommodation comfortable and well-equipped for your group. We truly appreciate your recommendation and are delighted that you had the best time during your stay. We look forward to welcoming you back for another fantastic experience in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Anika,
Thank you for your lovely review. We´re delighted to hear that you enjoyed our beautiful location and found it convenient for exploring the nearby attractions and dining options. We hope you had a wonderful time, and we look forward to welcoming you back in the future.
Response from the Quality Department
Estimado Gabriel:
Agradecemos sinceramente su maravilloso comentario. Nos complace enormemente saber que encontraron el departamento aún más hermoso de lo que se aprecia en las fotos y que disfrutaron de su estancia cómodamente. Es un placer saber que las comodidades, como los tres dormitorios, tres baños, cocina completa y las vistas al casco antiguo, contribuyeron a una experiencia positiva. Esperamos tener el honor de recibirle nuevamente en el futuro.
Response from the Quality Department
Dear Sarah,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Gudmundur,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Response from the Quality Department
Dear Kevin,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Kind regards,
Quality Department
Response from the Quality Department
Dear Sukdhev,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Jude,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Thibaut,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Michele,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Amy,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Manish,
Thank you for your delightful review. We´re thrilled to hear that you found our accommodation extremely comfortable and enjoyed the excellent location. Our team is dedicated to providing polite and helpful service, and we´re pleased they left a positive impression on your stay. Your feedback is truly appreciated. We look forward to welcoming you back for another wonderful experience.
Kind regards,
Quality Department
Response from the Quality Department
Dear Susan,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Sibylle,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay.
We would like to apologise for the lateness of our staff, we usually come at the time agreed with the guest on most occasions due to our high standards of quality and customer service, but we regret that this was not the case on this occasion.
We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Response from the Quality Department
Dear Vicki,
Your positive experience in the city truly brings us joy. We´re thrilled that Seville left a lasting impression on you. It´s fantastic to know that you enjoyed your stay at Aire II as well. We aim to create memorable experiences, and your feedback encourages us to continue delivering exceptional service. Thank you for choosing us and for your kind words.
Kind regards,
Quality Department
Response from the Quality Department
Dear Anna,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Diana,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Taylor,
We want to extend our heartfelt thanks for your wonderful review, specifically highlighting the cleanliness of our accommodations. Providing a comfortable and spotless environment is one of our top priorities, and we´re delighted that our efforts have resonated with you.
Your positive feedback truly motivates our team, and we´re grateful for the opportunity to have hosted you. We hope to have the pleasure of welcoming you back for another enjoyable stay.
Kind regards,
Quality Department
Response from the Quality Department
Dear Denisse,
Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
Response from the Quality Department
Dear Alexa,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Heather,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Janie,
Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Response from the Quality Department
Dear Roberto,
Thank you so much for your positive review, highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.
The strategic location is indeed a significant aspect of our guest experience, and it brings us great satisfaction to know that it played a role in enhancing your stay.
Your choice to stay with us and your generosity in sharing your experience mean a lot. We look forward to the privilege of welcoming you back in the near future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Maria,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Response from the Quality Department
Querida Maite,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Nadia,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.We look forward to welcoming you back again very soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Carlo,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards.
Quality Department Manager
Response from the Quality Department
Dear Suzanne,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Christian,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jo Ann,
We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jackie,
Thank you for choosing our apartment for your holiday and for sharing your review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lidia,
Thank you for your valuable feedback. We will take note of your suggestions to improve our guests´ experience. We appreciate your stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ken, We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Herdade Do Montum Lda. Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future. : Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Jeff. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Javier S.V. Quality Department.
Response from the Quality Department
Dear Jeet, we are thrilled that you had a pleasant stay and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Harshvardhan. We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon. Javier S.V. Quality Department.
Response from the Quality Department
Dear 若怡 耿,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Harvey,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Susan,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Seville. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kerri,
We would like to thank you for choosing to stay at our apartment in Seville and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Mallory,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ken,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Maury,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Marcus,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Agustina:
Gracias por alojarse con nosotros y por evaluarnos. Estamos encantados de que nos recomiende tan fervientemente. Esperamos volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Jiho Chun,
Thank you for the time you spent to share your feedback on your recent stay at our apartment, to know that you would like to stay here on your next trip to Seville fills us with pride. Thank you for the detailed description of the apartment and the recommendations, surely future guests will find them most useful.
It has been a pleasure to read your review and we look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Erika,
We are delighted that we could make your stay a memorable one. Thank you for your kind words towards our dedicated staff. We look forward to receiving you again very soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Fernando:
Muchas gracias por tan maravillosa reseña en dos idiomas. Nos alegramos de que el apartamento y el trato recibido hayan ayudado a hacer su estancia agradable. Esperamos volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
for a family traveling it is tops for value, convenience and feeling like a local to appreciate where you are.
Response from the Quality Department
Dear Adnan,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sarah,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kanwall,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you for praising our dedicated staff and for reccommending us to your close ones. We look forward to receiving them at any time.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada María:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Susana: muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Charo: Le agradecemos el comentario y nos alegramos de que disfrutara al detalle de su estancia con nosotros.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Jenny, Thank you for the lovely review and for praising the apartment. Thank you also for your feedback on the gate. We take good note of it and we hope to serve again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Thierry, We are very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all times, as well as for praising the location of the apartment. We hope you give us the opportunity to welcome you again in the near future.
Jose L.H. Campos
Quality Department Manager
The location was fantastic - central to everything on a beautiful cobbled street. The views from the living room windows made the appartement feel light and interesting to relax in. We are a family of 6 (2 children, parents and grandparents) and we were very comfortable for our 5 day stay and would highly recommend this appartement in Seville. It is a gem.
Nothing - it was all great.
Response from the Quality Department
Dear Steynberg,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. We are happy that you enjoyed your stay we us we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kimberly, thank you very much for your kind feedback. We are glad to know that our prime location and beautiful views of the apartment were highlights of your stay. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Niharika, thank you very much for choosing our apartment for your stay and for your kind feedback. It was a pleasure to read your comments about your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Aaron, thank you very much for choosing our apartment for your stay in Seville. Comments like your is the best reward for our team, and we definitely look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Dhanyal we really appreciate your feedback. We are glad to know that the location o fteh apartment was a highlight of your stay, in addition to the smooth communication with our team.
We look forward to serving you again in the future.
Aija T.
Quality Department