C’est vraiment une grande suite avec deux zones différentes, une zone avec la chambre qui a deux lits de 0,90 x 2,00m chacun et l’autre zone avec le salon et la cuisine. Tout est décoré avec des meubles de grande qualité, et bon goût, parfait pour un séjour confortable et paisible en ville.
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Suite Recaredo IIII
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El piso se nota que está reformado y cuidado. Personal atento y amable. Volveré sin duda.
Réponse du service qualité
Estimada Irene, Agradecemos sinceramente sus amables palabras. Nos alegra saber que disfrutó de su estancia en nuestro piso y que apreció las reformas y el cuidado dedicado al mismo. Nuestro equipo se enorgullece de brindar un servicio atento y amable, y nos complace saber que contribuyeron positivamente a su experiencia. Será un placer darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
The heater didn’t work for both of the nights. I was informed that they would send a technician to solve the issue but when we arrived home on the second night it was still cold. So we had to use jackets inside to bear the cold.
Réponse du service qualité
Dear Olav,
Thank you for taking the time to share your experience and we are glad that you found the apartment nice and modern. However, we sincerely apologize for the inconvenience you faced with the heater during your stay. We deeply regret that our initial attempts to resolve the issue were unsuccessful, and we understand the discomfort it caused. This situation does not reflect the quality we are committed to providing our guests, nor does it align with how we typically address inconveniences during our guests´ stays. We apologize once again and will investigate what went wrong to prevent similar situations in the future.
We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.
Quality Department.
Réponse du service qualité
Dear Daniela,
Thank you for taking the time to share your experience.
We are sorry to hear of the inconvenience you experienced during your stay. We would like to clarify that the sofa bed is only prepared at the request of the client and unfortunately there seems to have been a communication problem in this case. Sorry for the misunderstanding.
We also regret your problem with the number of pillows, We would have liked you to inform us about this during your stay so that we could have given you a prompt reply.
Thank you for your review and for bringing to our attention the issues you faced during your stay. We deeply apologize for any inconvenience and are committed to taking immediate corrective action to avoid similar situations in the future. We hope to have another opportunity to better serve you.
Kind regards,
Quality Department
Absolutamente todo es impecable y parece a estrenar💓
Nada para objetar
Réponse du service qualité
Estimado Martinez,
Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios; su satisfacción es nuestra máxima prioridad.
Saludos cordiales,
Departamento de Calidad
Mala olor. Sofar llit, justet
Réponse du service qualité
Dear Francesc,
Thank you for sharing your experience of your recent stay in our lovely flat. We are glad to hear that you found the location to be central and that you found the value for money to be reasonable. We are sorry to hear about the odour problem you had and we assure you that we take these issues very seriously. We would have appreciated being informed of the specific problem that left you dissatisfied during your stay so that we could have provided you with an appropriate response. Furthermore, we understand that you found the layout of the flat unwelcoming, especially when using the sofa bed. We appreciate your understanding in this regard, and we are constantly looking for ways to improve the comfort of our guests. We always try to address any concerns our guests may have to ensure a pleasant stay.
Thank you again for your valuable feedback. We hope you enjoyed your stay in the city and give us another opportunity in the future to provide you with a more enjoyable stay.
Best regards,
Quality Department
Foi-nos atribuído o rés do chão, cuja decoração não era como as fotos do Booking. Mas não teve importância.
Réponse du service qualité
Dear António,
We appreciate your feedback and apologize for any confusion that may have arisen regarding the decor.
We would like to clarify that sometimes, due to the grouping of our properties on platforms like Booking, there might be discrepancies between the photos and the actual apartment assignment. Whenever this occurs, we make our best effort to explain and showcase the assigned apartment during check-in. Additionally, we send an email with the link to the apartment on the Genteel website when confirming the reservation, so you can have a more accurate idea of the space.
We appreciate your understanding and are glad that despite this situation, your experience was satisfactory. If you choose to stay with us again, we would be delighted to ensure you have an even more pleasant stay.
Best regards,
Quality Department Manager
Es war alles super
Réponse du service qualité
Dear María,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Appartement propre et en bon état. Un des deux lits était de bonne qualité. Plutôt bien placé, même si un peu excentré. Bien équipé.
La récupération des clés après minuit à cause d´un retard d´avion facturée 50€. Notre contact très peu arrangeant alors que nous avions deux enfants en bas âge. Des vibrations fortes toutes les dix minutes dans le mur de la chambre qui empêchent de dormir. Un studio dans une cour sombre qui ne correspond pas aux photos de l´annonce. Le canapé lit très peu confortable. La climatisation difficile à régler, une HS.
Réponse du service qualité
Dear Benoit,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the extra charge of 50€. We understand that this was due to circumstances beyond your control. Please note that this charge is stated in the advertisement. We regret that our contact was not more accommodating. We will investigate this matter.
Nonetheless, we are glad to hear that you found our apartment clean, well-equipped, and in good condition.
We appreciate your feedback as we work to improve every aspect. We hope to have the opportunity to welcome you back in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Nada:
Nos gustaría tomar esta oportunidad para agradecerle por elegir nuestro apartamento para su estancia en Sevilla y por tomarse el tiempo para escribir esta reseña. Esperamos poder darle la bienvenida de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Andreea,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
We didn´t know that the appartment without terrace has the windows to a narrow internal courtyard and not facing the outside of the building, we just expected it has no balcony. As the appartment was on the ground floor, there was not enough natural light.
Réponse du service qualité
Dear Mihaela,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Knowing that the sofa bed is a sleeping option, they could bet on something more comfortable.
Réponse du service qualité
Dear Francisco,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
de locatie is heel goed, dichtbij het centrum.
de indeling van het appartement (kleine badkamer, airco maakt vreselijk veel geluid). geen balkon, een beetje afgesloten gevoel. faciliteiten waren niet compleet (weinig spiegels, geen koffieapparaat).
Réponse du service qualité
Dear Lamya, thank you very much for your feedback. Although it seems that the apartment did not meet your expectations, we highly appreciate your constructive comments.
Next time, please do not heistate to contact our team during your stay if there is something we can do to make your time with us more enjoyable.
We hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Lucie, we really appreciate your positive feedback.
Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you and hope to see you on future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Le agradecemos sus amables palabras sobre la ubicación del apartamento y su cercanía a todos los puntos de interés.
Esperamos volver a verle pronto.
Aija T.
Departamento de Calidad