It is a well designed apartment located in one of the best places in the center of Malaga.
The apartment has been renovated and reformed with style and in detail. It is a very spacious 100 m2 two bedroom apartment. One of the bedrooms has two single beds (0.90 x 2.00 m) and the other has a double bed (1.50 x 2.00 m). The apartment also has a very spacious and independent bathroom.
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Tomas Heredia Apartment
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Excellent location.Hoist meet us and gave us very useful information and city tips.Apartment was nice and clean. We had really great time .Strongly recommend
Response from the Quality Department
Dear Iliya,
We sincerely appreciate your kind review, and it brings immense joy to our team. Your satisfaction is the cornerstone of our efforts, motivating us to continuously pursue excellence. Should you decide to embark on another journey in the future, we would be truly honored to be part of your experience once again.
Your feedback is a true inspiration, driving our commitment to delivering exceptional service. We thank you for your trust in us and for selecting our property for your stay.
Quality Department.
Location. They were kind to let us leave our luggage before the place was ready.
There was no water for some reason when we came to the place tired around midnight and wanted to take a shower, we inquired about what happened but didn´t receive an explanation. Also two very small bottles of shower gel were provided as a ´welcome pack´ for a family of 4. No extras were offered. Could have done better.
Response from the Quality Department
Dear Mayur,
Thank you very much for taking the time to share your experience with us. We are pleased to know that you appreciated the location and that you were able to leave your luggage before the accommodation was ready.
However, we regret that some aspects of your stay did not meet your expectations. Regarding the water issue, we would like to inform you that situations outside our control, such as sporadic supply cuts at the local city level, may occasionally occur. We apologize for the inconvenience caused, and we assure you that these are rare situations beyond our control.
Regarding the amenities, we regret that they did not meet your expectations. Please note that these items are provided to make your arrival more pleasant. Nevertheless, we will take your comments into account constructively to improve our services in the future.
Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back, providing an even more enjoyable stay.
Quality Department.
Bardzo blisko świetnych kafejek i restauracji
duży hałas od strony ulicy
Response from the Quality Department
Dear Magdalena,
Thank you very much for taking the time to share your experience. We are pleased to hear that you found the apartment spacious, well-located, and well-equipped, and that you enjoyed the proximity to excellent cafés and restaurants.
We regret that some aspects of your stay did not meet your expectations. Regarding the noise, we apologize if you encountered any disturbances during your stay. However, it is important to highlight that depending on the time of year and local festivities, some occasional noise may be more noticeable. Nevertheless, we will review the soundproofing system of the property to ensure it fulfills its purpose of minimizing external noise.
We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back and make your next experience even more pleasant and enjoyable.
Quality Department.
Buena ubicación y amplitud del apartamento
Es ruidoso, se escucha bastante el ruido de la calle, la tapadera de la taza del inodoro estaba roto y en una de las habitaciones el parquet estaba levantado y roto
Buena ubicación y amplitud del apartamento
Es ruidoso, se escucha bastante el ruido de la calle, la tapadera de la taza del inodoro estaba roto y en una de las habitaciones el parquet estaba levantado y roto
Response from the Quality Department
Estimado Raul,
Le agradecemos sinceramente por tomarse el tiempo en compartir su experiencia. Nos complace saber que nuestra ubicación y la amplitud del apartamento fueron de su agrado.
Lamentamos, sin embargo, que algunos aspectos de su estancia no hayan cumplido completamente con sus expectativas. En relación con el ruido, es importante mencionar que, dependiendo de la época del año y de las festividades que puedan celebrarse en la zona, este puede percibirse de manera puntual o ser más notorio en determinados momentos. No obstante, revisaremos nuestro sistema de insonorización para garantizar que cumple con su propósito de minimizar cualquier sonido exterior y brindar mayor confort a nuestros huéspedes.
Apreciamos profundamente que nos haya señalado otros aspectos a mejorar, ya que su experiencia es muy valiosa para nosotros. Hemos tomado nota detallada de sus observaciones y nos comprometemos a implementar las medidas necesarias para evitar que situaciones similares se repitan en el futuro. Nuestro objetivo es ofrecer siempre la mejor experiencia posible a quienes nos visitan.
Le agradecemos nuevamente por su valioso feedback y esperamos tener el placer de recibirle en otra ocasión, con el deseo de brindarle una estancia aún más agradable.
Departamento de Calidad.
Trop bruyant il faudrait mettre des fenêtres double vitrage en fait il faut refaire un coup de neuf à cet appartement.......
Response from the Quality Department
Dear Maurice,
We sincerely appreciate you taking the time to share your experience. We are pleased to know that you found our location to your liking.
However, we regret that you experienced some noise during your stay. It is worth mentioning that, depending on the time of year and local festivities, noise levels may vary and, at certain times, be more noticeable. Nevertheless, we will review our soundproofing system to ensure it effectively fulfills its purpose and provides greater comfort to our guests.
We truly value your feedback and hope to have the pleasure of welcoming you again in the future, with the aim of offering you an even more enjoyable experience.
Quality Department.
Response from the Quality Department
Dear Kirsty,
Thank you for sharing your feedback. We are pleased to hear that you found the location of the apartment extremely central, with easy access to the train station and the city center. Additionally, we are glad that you appreciated the spaciousness of the property. We hope to welcome you again in the future and provide you with another pleasant stay.
Quality Department
Muy lindo el departamento. La ubicación perfecta y la anfitriona muy atenta
Response from the Quality Department
Estimada Adriana:
Agradecemos enormemente su maravillosa reseña. Ha sido un placer alojarle y esperamos tener la oportunidad de hospedarle de nuevo pronto.
Departamento de Calidad.
L’accueil de la part du hôte, la propreté, l’emplacement super !
Response from the Quality Department
Dear Wiam,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Quality Department.
Response from the Quality Department
Dear María Beatriz,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Quality Department
Response from the Quality Department
Dear Luca,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department.
Excellent location, just a short distance from the city center. The apartment was spotless, and the cleaning service was outstanding. I accidentally locked my keys inside, but the guest host arrived promptly and assisted me in getting back in. The check-in process was smooth, with the guest host providing all the necessary information and recommending some fantastic places to visit. Highly recommend for families.
Response from the Quality Department
Dear Artem,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Quality Department.
Le séjour dans l’appartement s’est super bien passé. Le logement est très bien situé (proche du Centre de Malaga) et bien entretenu. Très belle décoration dans cet appartement et parfait pour un week-end entre copines.
Response from the Quality Department
Dear Julie,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Quality Department.
Przestronny apartament, do 5 osób spokojne i komfortowo. Na 7 dniowy pobyt 1 raz sprzątane w ramach pakietu. Stosunkowo blisko centrum miasta, rynku, blisko knajpki i sklepy. Dojście do plaży ok 20 min.
Bardzo głośno. W apartamencie są drewniane okna starego typu - piękna klasyka ale... Słychać wszystko co na zewnątrz. Jak ktoś potrzebuje względnej ciszy w nocy to nie polecam. Normą jest, że ok 1 w nocy śmieciarki opróżniają pojemniki, np że szkłem. Słychać auta na pobliskiej ulicy i wszystko co na deptaku się dzieje. Jak ktoś jest rannym ptaszkiem, niech się nie zdziwi, że w kranie nie ma wody (ani zimnej ani ciepłej).. Gdyby nie te dwa mankamenty (hałas i brak wody w kranie ok 7:00) dałbym wysoką notę, a tak bilans wychodzi. . przeciętnie. Dla chcących zaparkować, nie ma miejsc praktycznie nigdzie poza parkingiem miejskim, liczcie się z kosztem 28 eur za dobę
Response from the Quality Department
Dear Monika,
Thank you for your comment, we look forward to welcoming you back again soon.
Quality Department.
No del todo limpo, habia vajilla sin lavar dentro del lavavajillas cuando llegamos La wifi no la arreglaron Faltaba algo de menaje
No del todo limpo, habia vajilla sin lavar dentro del lavavajillas cuando llegamos La wifi no la arreglaron Faltaba algo de menaje
Response from the Quality Department
Estimada Piluca,
Gracias por tomarse el tiempo para compartir su reseña positiva sobre su estancia en Málaga. Estamos encantados de saber que nuestro equipo pudo brindarle una experiencia agradable. Su reconocimiento es muy valioso y nos inspira a seguir proporcionando un servicio excepcional.
Es un placer saber que ha disfrutado de la ubicación de nuestro alojamiento. La ubicación es una de nuestras características más valiosas, y estamos encantados de que haya tenido la oportunidad de experimentarla plenamente.
Lamentamos sinceramente que su experiencia con la limpieza no haya estado a la altura de sus expectativas. Queremos que sepa que mantenemos estándares de limpieza muy altos y le damos la importancia que merece a cualquier problema relacionado con este aspecto. Estamos revisando de cerca lo que mencionó para asegurarnos de que esto no vuelva a ocurrir en el futuro.
Nos alegra informarle de que el problema con el wifi ya se encuentra completamente solucionado. Nos tomamos muy en serio este tipo de inconvenientes. Por eso, siguiendo nuestro protocolo de actuación, desde el departamento de reservas intentamos ponernos en contacto con usted para ofrecerle una solución oportuna y ajustada al incidente experimentado durante su estancia, con la intención de mitigar su descontento. Lamentamos que, a pesar de nuestros esfuerzos, no hayamos podido comunicarnos con usted, lo que nos ha impedido ofrecerle una solución apropiada y equitativa.
En Genteel Home, nos esforzamos diariamente por ofrecer a nuestros clientes un servicio de excelencia, y lamentamos no haber cumplido con sus expectativas en esta ocasión.
Si en algún momento decide darnos otra oportunidad, estaremos comprometidos en brindarle una experiencia mucho más satisfactoria. Gracias por su honestidad y por brindarnos la oportunidad de mejorar.
Departamento de Calidad.
The fee for late check in but I understand they had to wait until after nine for us - but lady was very nice and pleasant. They left our bare necessities such as 2 sun all shower gels for 4 people and toilet paper almost ran out but perhaps we were suppose to text for more ?
Response from the Quality Department
Dear Yvonne,
Thank you for choosing to stay with us and for taking the time to share your experience. We´re delighted to hear that you enjoyed your stay in our beautifully decorated apartment located in the vibrant Soho area.
Regarding your feedback on the check-out time, we appreciate your understanding. Due to the high volume of guests we accommodate, adhering to the designated check-out time allows us to promptly prepare the apartment for the next guest´s arrival, ensuring their satisfaction and comfort.
In terms of amenities, we provide initial supplies as a courtesy gesture to welcome our guests. As you rightly mentioned, guests are responsible for replenishing these amenities as needed throughout their stay. We will review our communication processes to ensure clarity on how to request additional supplies.
Once again, thank you for your valuable feedback. Should you plan to visit the area again, we would be honored to host you and ensure a seamless experience from check-in to check-out.
Quality Department
Todo ok
Response from the Quality Department
Esimado Juan Manuel:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Departamento de Calidad.
Response from the Quality Department
Dear Rick,
Thank you for your kind words about your recent stay. We´re thrilled to hear that you enjoyed our superlarge, clean, and comfortable apartment in a great location. We appreciate your feedback and look forward to welcoming you back.
Quality Department
Response from the Quality Department
Estimado David, Nos complace saber que ha tenido una experiencia positiva con nuestro apartamento. Estamos aquí para garantizar que su estancia sea lo más cómoda y agradable posible. Gracias por elegir nuestro apartamento. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
As I said it is an older building and there are a few residential neighbours. Cafes all around the area so a little noisy at times but nothing to worry about. This is an excellent choice if you are going to Malaga, a most interesting city. Had a warm welcome and staff very helpful. Good timely communication from them.
Response from the Quality Department
Dear Gary, We appreciate your detailed feedback regarding your stay in our apartment. It´s great to hear that the convenient location allowed for easy access to various parts of the city. We´re thrilled to know that you found it to be an excellent choice for a visit to the intriguing city of Malaga. Thank you for your kind words about our warm welcome, helpful staff, and effective communication. We look forward to the opportunity to host you again in the future.
Quality Department
Appartement neuf et très bien équipé y compris dans le moindre détail (linge de maison, sèche cheveux, ciseaux, rangement, porte-manteaux). Déco de bon gout et en très bon état.
Rien, à part l´insonorisation de l´immeuble qui n´est pas du ressort de l´appartement. (Bureau attenant et impact sonore matin et soir). Malaga est une ville animée et il faut faire avec le bruit de la ville quand on ouvre les fenêtre, mais ce coin de quartier central est plutôt calme par rapport à l´hyper centre !
Response from the Quality Department
Dear Sophie, Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Quality Department
Peccato che la camera matrimoniale affacci su una via che fa angolo con una strada molto trafficata. Impossibile tenere la finestra aperta, ma anche chiudendola non cambia molto perché gli infissi sono un pò datati e per nulla isolanti. Nessun problema nell´altra camera che dà sull´interno.
Response from the Quality Department
Dear Marianna, Thank you for highlighting the positive aspects of our apartment, such as its coziness and prime location and we regret the inconvenience caused. Your feedback is invaluable, and we will consider it as we seek to enhance our accommodations. We hope to have another opportunity to serve you better in the future.
Quality Department
Perfect spot location close to the city center, the seaport, and other attractions. The area is called SOHO. If you need to feel the real Spanish ambiance then the place is perfect for you :)
A bit noisy at night because of the big street around.
Response from the Quality Department
Dear Marta, Thank you for your thoughtful review and recommendation. We´re delighted to hear that you appreciated our strategic location in the vibrant SOHO area, offering proximity to key city attractions. It´s worth noting that the noise can be more pronounced during certain dates and times of the year, making it a sporadic occurrence. We are always striving to provide the perfect balance of convenience and tranquility for our guests, and we´ll explore potential solutions to minimize any disruptions during these particular periods.We truly value your feedback and hope to welcome you back for an even more seamless experience.
Quality Department
El piso está muy bien, con las habitaciones muy cómodas y muy limpias y muy hogareño. Además está en pleno centro de Málaga y la ubicación es inmejorable.
Por poner una pega, la cocina no tiene horno.
Response from the Quality Department
Estimado Daniel, -Le agradecemos sinceramente por compartir su experiencia tan positiva sobre su estancia en nuestro apartamento. Es un honor para nosotros haber sido parte de su viaje y haber contribuido a que su tiempo en Málaga fuera memorable. Su retroalimentación es fundamental para ayudarnos a mejorar nuestro servicio. Agradecemos su comprensión y esperamos tener la oportunidad de hacer su próxima estancia más agradable.
Departamento de Calidad
Response from the Quality Department
Dear Zane, Thank you for choosing our apartment for your recent stay. We are delighted that you enjoyed our central location. We take great pride in providing a convenient and accessible setting for our guests. Your satisfaction means the world to us, and we hope to have the pleasure of hosting you again soon. Please don´t hesitate to reach out if there is anything we can do to make your future visits even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Javier, Apreciamos que destaque la ubicación central de nuestro apartamento. Es gratificante saber que consideró nuestra ubicación como un factor positivo en su estancia. Gracias por su valiosa retroalimentación y esperamos la oportunidad de servirle nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
No tenía elementos de higiene personal ,solo tenía dos frasquitos pequeños de shampoo y jabón y éramos 5 personas 3 días.
Response from the Quality Department
Estimada Sonia, Gracias por compartir su valiosa crítica. Saber que tuvo una estancia agradable es un fuerte testimonio de la dedicación de nuestro equipo. Ponemos a nuestros huéspedes en primer lugar en todo lo que hacemos y estamos ansiosos de darle la bienvenida de nuevo en su próximo viaje y poder superar sus expectativas.
Jose L.H. Campos
Director de Calidad
الموقع وسهولة الوصول والنظافه
لا يوجد
Response from the Quality Department
Dear Huda, Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
La cafetera italiana está oxidada por dentro. Deberían de cambiarla.
Response from the Quality Department
Estimado Juan, Muchas gracias por tomarse el tiempo para compartir sus pensamientos sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutaron su estadía y esperamos que hayan creado algunos recuerdos maravillosos durante su tiempo con nosotros. Queremos que sepa que tomamos en serio sus sugerencias y trabajaremos duro para asegurarnos de que su próxima visita sea aún mejor.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Ana, Muchas gracias por tomarse el tiempo para compartir sus pensamientos sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutaron su estadía y esperamos que hayan creado algunos recuerdos maravillosos durante su tiempo con nosotros. Esperamos con ansias su próxima visita.
Jose L.H. Campos
Director de Calidad
Una de las habitaciones da a un patio trasero y pueden escucharse las máquinas de aire acondicionado de otras viviendas.
Response from the Quality Department
Estimada Virginia, estamos muy agradecidos por su positiva valoración sobre su reciente estadía en nuestro apartamento. Estamos encantados de que haya disfrutado de la ubicación conveniente y lamentamos cualquier inconveniente que haya podido experimentar. Tomamos conciencia de ellos y hacemos todo lo posible por mejorar nuestras instalaciones. Gracias por elegirnos para su estadía, y esperamos darle la bienvenida de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado César:
Queremos expresar nuestro más sincero agradecimiento por su generoso comentario sobre su estadía en nuestro apartamento. Nos alegra saber que encontró nuestra ubicación conveniente para sus necesidades y que disfrutó de su tiempo en nuestro alojamiento. Valoramos sus comentarios y los utilizaremos para mejorar aún más nuestros servicios y comodidades. Esperamos que nos brinde otra oportunidad de servirle en el futuro cercano y ofrecerle otra experiencia memorable.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Laura:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Christina,
First and foremost, we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
éramos 6 y solo había un baño.
Response from the Quality Department
Estimada Isabel:
Le agradecemos por elegir nuestro apartamento y por escribir una reseña tras su estancia. Todos los detalles, así como la descripción del apartamento, están disponibles en el anuncio para su conveniencia.
De nuevo gracias por hacernos su elección. Esperamos tener la oportunidad de poder recibirle de nuevo pronto.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear John,
First and foremost we want to thank you for choosing our apartment for your stay in Malaga and for taking the time to write a review.
It seems that some aspects prevented your stay of being perfect. We read with awe your complaints about the noise as we are not used to read these kind of comments. Nevertheless, we encourage you to bring to our attention any issue during your stay in order to give us an opportunity to offer a solution.
Again, thank you for your feedback and constructive critics. We look forward to having the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Todo, decorado con gusto y muy cómodo
todo correcto
Response from the Quality Department
Estimada María Antonia:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
be aware that the hot water is only 90 L as they mention.. in my case it wasn’t enough for one shower! so mid of the shower the hot water finished !
Response from the Quality Department
Dear Fatma,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
todo
difícil aparcar cerca
Response from the Quality Department
Estimado David:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Cositas a mejorar y ya sería de 10: El colchón del sofá cama, para una noche, pasable, para estancias más largas, un poco incómodo; y limpiar o cambiar la plancha. De tanto usarse y no limpiarla, tienes que tener cuidado para que no te manche o estropee la ropa.
Response from the Quality Department
Estimada Cristina:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a.
Jose L.H. Campos
Director de Calidad
Complicado para aparcar.
Response from the Quality Department
Estimada Maribel:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Los tendidos para el sofá cama no se encontraban en buenas condiciones (manchados), entre los vasos había una cucaracha y se escucha ruido del exterior en la habitación principal.
Response from the Quality Department
Estimada Mabel:
Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
Lamentamos los inconveniente que encontró durante su estancia. Desde el Departamento de Calidad le animamos encarecidamente a ponerse en contacto con nosotros si encuentra cualquier aspecto mejorable durante su estancias; nosotros nos comprometemos a hacer todo lo que esté en nuestras manos para hacerla lo más cómoda posible.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
the location, the comfort
a bit noisy in the morning because of the restaurants downstairs but certainly normal for Europe
Response from the Quality Department
Dear Annie,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting Malaga. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Súper bien ubicado y bonito. Rocío muy amable.
Se escucha un poco de ruido afuera pero es tolerable.
Ruime en schone woning, goede prijs/kwaliteitverhouding
Response from the Quality Department
Dear Ivana, thank you for taking the valuable time to review your Genteel Home experience. We are delighted to know that you enjoyed your stay with us. We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Response from the Quality Department
Dear Oscar, thank you very much for making us your choice accommodation. We highly appreciate your feedback and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Location was perfect, host was helpful.
The masterbedroom is on the street side. There is always some sound from people and machinery. The windows are not isolated and the shutters can not prevent the sound coming in. The other room is much better.
Response from the Quality Department
Dear Erwin, we really appreciate your feedback.
Thank you for taking a moment to highlight our location and exceptional service. We are also grateful for your constructive comments about the points where we can still improve the experiences of our guests and we truly hope to have the opportunity to welcome you back on your next visit to Malaga.
Aija T.
Quality Department
Response from the Quality Department
Dear Karin, we would like to thank you for choosing our apartment for your visit to Malaga and for recommending us to our future guests, this is undoubtedly the best reward for us.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
We loved this apartment. It is spacious and warm, we had everything we needed either for cleaning or basic ingredients cooking. There were extra bed covers and pillows provided and the AC is in very good condition. The apartment is very secure and only residents can enter the building.
I only wish if check-out time could be pushed an hour as 11 is a bit early.
Response from the Quality Department
Thank you very much for your valuable review.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it and we look forward to serving you again soon.
Aija T.
Quality Department
Все было отлично
Response from the Quality Department
Dear Mariia, thank you very much for choosing our apartment. We are glad to hear that you had the opportunity to enjoy our exceptional hospitality and we hope to see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Rully, thank you for taking the time to rate your stay with us. We are glad to know that we were able to match your holiday expectations and hope to see you soon again.
Aija T.
Quality Department
Response from the Quality Department
Dear Juan, thank you very much for your feedback and for highlights on our great location and the comfort of the apartment.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Gemma, firstly we would like to thank you for choosing our apartament for your holidays and for sharing this wonderful feedback. It is indeed very rewarding to read that we we able to meet all your holiday needs.
We very much look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
a little noisy in the early morning.
Response from the Quality Department
Dear Yan, we appreciate your feedback. Thank you for sharing the highlights of your stay in our apartment and for your constructive criticsim. Your comments help us to understand our guests´ experience.
We hope to see you again in the future.
Aija T.
Quality Department
Very good location, close to the Marina and close to city center.
Locatie Mooi appartement
Attendre l’arrivée de l’hôtesse d’accueil
Response from the Quality Department
Dear Florence
We greatly appreciate the time you spent to review your recent experience in our hotel, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal. Regards. Ana García, customer service
Response from the Quality Department
Dear Fahim First and foremost we would like to thank you for choosing our Geteel Home Tomás de Heredia apartment for your visit to Málaga and for recommending us, this is undoubtedly the best reward for us all. King regards Ana García, Custumer Service
negativo: La puerta de entrada del edificio
Paredes muy rozadas. Llave portal no abre bien.
Response from the Quality Department
Hola Jose, muchas gracias por su comentario, sentimos mucho que tuvierais problemas con la llave del portal ya que acababan de cambiar la puerta y tuvimos que hacer copias nuevas por lo que ya hemos repasado todas las copias de las llaves para que no haya ningún problema con los próximos huéspedes y si vuelves de nuevo. Los roces de las paredes también están ya solucionados cada cierto tiempo volvemos a pintar nuestros inmuebles e intentamos que se limpien los roces constantemente lamentamos mucho que no estuvieran perfectas durante su estancia. Los comentarios nos ayudan a mejorar siempre. Gracias de nuevo. Rocio Responsable de calidad Genteel-Home Malaga
Las cafeteras mejorables, faltaba alguna percha en el baño y las duchas podían mejorarse
alcuni dattagli da migliorare esempio infissi e porte (quella del bagno è diffettosa)
the apartment could have been better cleaned up. there was quite a lot of dust on the floor.
Response from the Quality Department
Dear Holger, Thank you for your feedback. I am glad you enjoyed the apartment and that you liked the location. As you could see, it is very central and over the weekend it can be noisy. Unfortunately the construction work is something that we can’t control. I am sorry for the inconvenience. We were unaware about the window cover and it is already sorted. The apartment was checked before you checked in but we will take your feedback in consideration. Regarding the cleanness of the apartments I would like to tell too that it is a priority to us as we aime to give an outstanding service. Regards, Thank you. Gema Resp. Depart. Calidad Malaga
没有停车位 看不到海
Response from the Quality Department
Estimada Conchi, gracias por su comentario. Nos alegra saber que les ha gustado el apartamento en todos los aspectos. Le pedimos disculpas por no poder permitirle salir más tarde de la hora oficial (11h), ya que ese mismo día teníamos otra reserva y necesitábamos tiempo para preparar y limpiar el apartamento para su llegada. Esperamos que pesar de esto hayan disfrutado de su estancia. Saludos.
Fátima Roca - Responsable Dpto. de Calidad
De douche liep niet goed weg helaas. Verder prima
Response from the Quality Department
Dear Ashley, thanks for your comment. We will check the shower to solve the problem. We apologize for this and hope that despite this you have enjoyed your stay. Regards. Fatima Roca - Chief of Customer Service
Die Wohnung ist sehr modern und schön gemütlich eingerichtet! An Qualität wurde nicht gespart. Eine sehr gute Ausstattung: Waschmaschine, Tv‘s, Föhn, Spülmaschine, Bügeleisen, etc 👌🏻 Sehr zentral gelegen, sodass man die „Innenstadt“ bzw. die Sehenswürdigkeiten gut zu Fuß erreich kann! Busse fahren auch ständig und in 2 min zu erreichen! Wir bedanken uns herzlich bei Belinda für die tolle und problemlose Übergabe! Sie war immer erreichbar und hat uns sogar Empfehlungen für Restaurants etc. gegeben! Danke ❤️ wir würden es wieder vermieten!
Gehorig.
Todo lo demás, con mención especial a la decoración del apartamento.
La ubicación es excelente, la playa de la Malagueta de encuentra a unos 10 minutos andando y la calle Larios a cinco. El piso tiene todos los servicios necesarios para pasar unos días.
Es complicado aparcar en las inmediaciones.
La ubicación es excelente. El apartamento cómodo, acogedor y bonito; muy bien equipado y en perfecto estado de funcionamiento. Aunque en las fotos de la página web no se observaban los armarios, resultaron cómodos y espaciosos. La persona que nos recibió, Rocío (por cierto muy amable), nos enseñó el apartamento y comprobamos que faltaba la tabla de planchar; pequeño inconveniente que solucionaron de manera inmediata. En resumen, apartamento totalmente recomendable. ¡Así como la ciudad!
The were lots of local cafes for breakfast. Very well priced & easy access to marina & beautiful beach 😁
La única pega es que solo había un baño.
Response from the Quality Department
Hola Pilar muchas gracias por el comentario. Cuando hicisteis la reserva viene que el apartamento cuenta con un baño, que es bastante amplio y espacioso. Sentimos mucho que por esa simple pega nos hayáis valorado con una puntuación baja con respecto a las que solemos tener. Saludos
La seriedad en la contratación. Joao que nos atendió resultó ser una persona muy agradable que enseguida nos informó sobre las posibilidades que teníamos para conocer Málaga, nos dio un montón de reseñas de restaurantes y sitios de interés
Ljudet från bilvägen. :(
Ruido de coches en una de las habitaciones.
No mugs, teapot, ironing board and not enough toilet rolls
Response from the Quality Department
Dear Catherine, thank you for your comment. We are happy to know that you liked the central location of the apartment, his spaciousness and comfort. We will check everything you say, because in the apartment there must be cups, teapot, and ironing board. If we had known during your stay we would have taken you if they was not in the apartment. Regards
Lo único es que al ser un edificio antíguo había un poco de olor a humedad pero había ambientadores con lo cual no se notaba mucho.
Helpful host who let us leave our bags early