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Trinidad Grund G
Apartment

Malaga · Centro

9.2 (83 valuations)   ·  View on the map


1-6
Guests

2
Bedrooms

2
Bathrooms

63 m2
Surface

About accommodation

Splendid apartment with 2 bedrooms and capacity for 6 people.

Trinidad Grund G is a magnificent apartment distributed on the same floor and height. It is composed of two bedrooms, one with two single beds and the other with a double bed. It has two complete bathrooms, a beautiful living room with double sofa bed, which gives the apartment its capacity for 6 people. The kitchen, though spacious, is open to the living room and has everything you need for cooking.

The area of Soho is undoubtedly the fashionable area of Malaga. In it it is possible to find a range of the best restaurants in the city, new hotels as well as leisure and entertainment spaces. It is also just a step away from the main monuments and museums of the city, so it is not necessary at any time to own a vehicle. All the places of interest can be reached within a walk of a few minutes.

Air conditioning Split
Heating Split
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Floor 2nd Floor
Elevator Not available
Sofa-bed Capacity 1-2 persons
Fiber internet Free
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VFT/MA/15463
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Discount code
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:




• Reception and luggage custody service. 5€ per suitcase and day.


• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.


*Possibility of daily periodic cleaning apart. Ask for price.


Apartment’s Rating

9.2 (83 Valuations)

Location
9.5
Quality
8.8
Cleaning
9.2
Staff
9.4
Facilities
9.2
Recommendable
9.5

We are interested in your opinion


Our Guests’ Opinions

Louise Denault10
JAN 2024
Cet appartement nous a comblé à tous les points de vue.Bien situé dans Soho, près du quartier historique, l’appartement a toutes les commodités nécessaires pour rendre le séjour agréable. Il est bien insonorisé. Accueil et entretien au cours du séjour de 3 semaines été excellent.
Response from the Quality Department

Dear Louise,

Thank you very much for your kind review. We´re delighted to hear that our apartment met all your expectations and provided you with a pleasant stay during your three-week visit. It´s great to know that you found the location in Soho convenient, close to the historic district, and that the apartment had all the necessary amenities to ensure your comfort. We´re also pleased that you appreciated the soundproofing and the excellent service throughout your stay. It was a pleasure hosting you, and we hope to welcome you back again in the future.

Daniel Gama Cabezas10
JAN 2024
Ubicación
Poco aparcamiento
Response from the Quality Department

Estimado Daniel, Agradecemos sinceramente sus comentarios sobre la ubicación de nuestro establecimiento. Nos complace saber que la ubicación ha sido de su agrado, aunque lamentamos cualquier inconveniente causado por la limitada disponibilidad de estacionamiento en el centro de la ciudad. Queremos destacar que nuestro equipo está siempre dispuesto a proporcionar información sobre parkings cercanos. Agradecemos su elección de hospedarse en nuestro establecimiento y esperamos con entusiasmo la oportunidad de darle la bienvenida nuevamente en el futuro.

Departamento de Calidad

Stephan Huetter6
DEC 2023
Review without any comments.

Wan Adli Wan Hassan9
NOV 2023
Superb location. Close to everything.
Good location. Close to all the major tourist spots and plenty of food around. The market is only few minutes away.
Limited hot water for family of 6. Also check in process can be more automated. Check out was easy though.
Response from the Quality Department

Dear Guest,

Thank you for sharing your feedback. We´re delighted to hear that you found the location superb. Your input is valuable, and we will explore ways to improve. We´re glad to hear that the check-out process was easy. We hope to have the opportunity to welcome you back and provide an even better stay.

Quality Department

Barbara Saunders10
NOV 2023
Lovely little flat in a great location.
It was clean, beds very comfortable.
Not enough toilet paper.
Response from the Quality Department

Dear Barbara, Thank you for sharing your feedback. We are pleased to hear that you found the flat lovely and appreciated its great location. We appreciate your mention of the cleanliness and comfortable beds. We take note of this feedback and will strive to improve our services. We value your input and hope to have the opportunity to welcome you back for a more seamless experience.

Quality Department

Serkan Tavasli10
OCT 2023
Sehr zentrale Wohnung. In unmittelbare Nähe sind tolle Cafes, Restaurants und Eisläden. Die Marina ist nur 300m entfernt. Die historischen Orte wie die Alcazabar oder die Kathedrale sind nur 10min entfernt. Lage ist also top. Die Wohnung hingegen war sauber und für uns als 5er-Familie mehr als ausreichend. Einziger Nachteil ist der fehlende Geschirrspüler, was uns aber nicht gestört hat. Also zusammenfassend lässt sich sagen: Sehr empfehlenswert.
Response from the Quality Department

Dear Serkan, Dear Serkan, Thank you for your positive feedback on our centrally located apartment. We are glad you enjoyed the nearby amenities and found the apartment suitable for your family. We appreciate your recommendation and look forward to welcoming you again. Quality Department

Federico Zablotzky10
OCT 2023
It´s a really good place and definitely use it again
Response from the Quality Department

Dear Federico. Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department.

Margherita Magrini10
OCT 2023
Tutto perfetto, casa accogliente, pulita e come da descrizione. Siamo andati a malaga per vacanza e la zona è vicina al centro, facile da visitare a piedi e tranquilla. Grazie Rocio anche per i consigli dei posti dove mangiare e la tua gentilezza e disponibilità. Torneremo presto!
Response from the Quality Department

Dear Margherita,

Thank you for your kind words about your recent stay. It is a pleasure to know that you found the apartment clean, cozy, and it´s the central location was an advantage to explore the city on foot.

Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay.

It will be a pleasure to serve you in the future.

victoria rode10
OCT 2023
Amazing place
Everything was excellent, attention from the beginning was great. Apartment look just like the picture.
Just that you need to go by stairs, with big luggage is a bit uncomfy, but its not a deal breaker at all.
Response from the Quality Department

Dear Victoria, Thank you for your valuable feedback. We´re pleased to hear that you found our attention exemplary and that the apartment met your expectations as represented in the photos. We acknowledge the inconvenience posed by the stairs, especially with sizable luggage, and appreciate your understanding on this matter. Rest assured, we continually strive to enhance our guests´ experience and your insights are invaluable in this endeavor. We look forward to the privilege of hosting you again in the future.

Quality Department

Nacho Richarte Peralta10
OCT 2023
Todo perfecto.
Response from the Quality Department

Estimado Nacho, Gracias por sus amables palabras. Nos alegra saber que todo fue de su agrado. Esperamos tener el placer de alojarle nuevamente en el futuro.

Departamento de Calidad

Greg Petts8
SEP 2023
The great & the challenging - we’d come back So close to Alameda Principal the beating heart of malaga with all the public transport, and the pedestrianised historical centre and shopping and restaurants. 2 good shower bathroom toilets and really hot water. Great fridge freezer and aircon Lots of good towels and quality linens Cleaned regularly with bed changes & top ups in essentials like toilet roll and detergents etc Host reps spoke great English. After a few comms delays it got much better over wh@tsapp and reps monitor guest channels for issues BEAR IN MIND No lift. 41 steps up. No good for those who can’t do many stairs Adjacent flats (seem to be airbnbs with same host have interior metal staircases - very noisy and disturbed us a lot. Bedrooms got pretty hot at night but good aircon to deal with that Large bar opposite side of street makes a lot of noise late esp Fri / sat. For 6 people the lounge area has inadequate comfortable seating, and not enough mugs and glasses
Response from the Quality Department

Dear Greg, Thank you for your feedback. We´re glad you enjoyed our prime location and amenities, and we appreciate your patience with communication. We sincerely apologize for the challenges you faced. Your insights are invaluable, and we´ll certainly address these concerns. We´re grateful for your constructive comments and hope to better serve you in the future.

Quality Department

Melody Quinn10
SEP 2023
Loved everything.
Response from the Quality Department

Dear guest, Thank you for your delightful feedback. We are thrilled to hear that you loved everything about your experience with us. It´s our utmost priority to ensure our guests have a memorable stay, and your words serve as an affirmation of our efforts. We look forward to welcoming you back in the future for another wonderful experience.

Quality Department

Melody Quinn10
SEP 2023
Loved everything
Response from the Quality Department

Dear Todd,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Kind regards,

Quality Department

Anna Řepková9
SEP 2023
Pokoje se nachází ve skvělé lokalitě - asi jen 5min od hlavního centra. Při ubytování jsme měli malý zádrhel, ale hostitel velmi rychle reagoval a vše se vřele vyřešilo. Všude čisto, voňavo a vybavení plně dostačující. Doporučujeme!
Response from the Quality Department

Dear Anna, We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.

Quality Department

Waldemar Wszola10
AUG 2023
Wery good
Response from the Quality Department

Dear Waldemar,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department

Pamela Godoy Anselmi10
AUG 2023
Espectacular piso en pleno centro de Malaga! Todo a distancia caminable. Camas cómodas, baños amplios, muy equipado para psar varios días sin preocuparte de nada. Tiene un sólo pero que es que está en un segundo piso y sin ascensor y para nosotros que fuimos con un bebé fue un poco complicado subir y bajar el carrito, pero si vas sin bebés, es un piso ideal. Lo recomiendo 1000%
Response from the Quality Department

Estimada Pamela, Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Lamentamos profundamente las dificultades experimentadas. Es un placer servir a huéspedes como usted, y esperamos su regreso en el futuro.
Departamento de Calidad

Alba Espino8
JUL 2023
La ubicación y el trato.
No teníamos escoba y faltan utensilios básicos en la cocina.
Response from the Quality Department

Estimada Alba, Valoramos sinceramente sus comentarios y pedimos disculpas por cualquier molestia que haya experimentado durante su estancia. Su reseña es vital para nuestra mejora continua. Apreciamos sus amables comentarios y estamos comprometidos a garantizar una mejor experiencia en su próxima visita.

Jose L.H. Campos
Director de Calidad

Celina Linhart10
JUL 2023
El lugar es muy bonito y se encuentra en una ubicación muy central. Fue fácil llegar a la playa y a restaurantes cercanos.
Response from the Quality Department

Estimada Celina, Extendemos nuestro más sincero agradecimiento por elegir nuestro apartamento. Nos complace saber que nuestra ubicación céntrica fue uno de los puntos destacados de su estancia. Entendemos la importancia de la conveniencia al explorar una nueva ciudad, y nos alegra que nuestra posición privilegiada haya agregado valor a su experiencia. Esperamos darle la bienvenida nuevamente en el futuro y brindarle otra estancia excepcional.

Jose L.H. Campos
Director de Calidad

José Gomes10
JUL 2023
Good starting place to explore the city and host made some very nice recommendations! Our stay was short but we liked it a lot!
Response from the Quality Department

Dear José, We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.

Jose L.H. Campos
Quality Department Manager

Robert Clegg10
JUN 2023
Could not have been better.
Response from the Quality Department

Dear Robert, Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.

Jose L.H. Campos Quality Department Manager

Aida López10
MAY 2023
Bonito y limpio apartamento. Muy céntrico y muy cerca del Muelle Fácil acceso Estupenda comunicación con Rocio
Response from the Quality Department

Estimada Aida:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.

Jose L.H. Campos
Director de Calidad

Susana MARTINS MATOS10
MAY 2023
Review without any comments.

Gagneux Armelle9
APR 2023
Review without any comments.

Guillermina Parra10
APR 2023
Review without any comments.

ana isabel arribas delgado6
APR 2023
Buena ubicación
Ubicación y apartamento muy nuevo y limpio
Piso segundo sin ascensor, mucho ruido que se oía de otras habitaciones, no había parking en el edificio, habitaciones sin ventanas , eran un poco agobiantes, el apartamento de abajo tuvo una gotera y vino el del seguro con muy malos modos aporreando la puerta, estaba mi hijo y tuvo que salir corriendo de la ducha , entrado la dueña del apartamento del piso de abajo y el señor del seguro con muy mala educación,
Response from the Quality Department

Estimada Ana Isabel:
En primer lugar, queremos expresar nuestro más sincero agradecimiento por haber elegido nuestro apartamento durante su estancia. Nos complace saber que la ubicación y la limpieza del apartamento cumplieron con sus expectativas.

Sin embargo, nos entristece profundamente escuchar sobre los inconvenientes que experimentó durante su estadía. Queremos asegurarle que tomamos muy en serio todos los comentarios de nuestros huéspedes y estamos trabajando diligentemente para abordar los problemas que mencionó.

Asimismo, le pedimos disculpas por los incidentes desafortunados con el apartamento de abajo y el seguro. Entendemos que esto fue muy incómodo para usted y su hijo y lamentamos mucho que hayan tenido que pasar por esta situación.

Agradecemos nuevamente sus comentarios y esperamos que pueda darnos otra oportunidad en el futuro para que podamos demostrarle que hemos mejorado en todos los aspectos mencionados.

Jose L.H. Campos
Director de Calidad

Sergii Synelnyk9
APR 2023
сучасні апартаменти в центрі міста
зручне розташування в центрі міста і поруч з пляжем, все чисто і комфортно
Response from the Quality Department

Dear Sergii,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. We are looking forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Soraya Gonzalo Gomez10
APR 2023
Volveré
Muy recomendable, sin duda volveré
Response from the Quality Department

Estimada Soraya:
Estamos encantados de que haya tenido una gran estancia en nuestro apartamento. Muchas gracias por la recomendación. Estaremos encantados de recibirles de nuevo pronto en su próxima visita.

ANMAR SP. Z.O.O9
MAR 2023
Recommendable apartment in the center of Malaga
The location of the apartment is very good, close to local pubs. The apartment is well equipped, clean and cozy. Very nice service, Mrs Gema. Contact via what´s up.
The air conditioning did not work, it was only possible to turn on the fan. Blown bulbs. Loud in the evenings, no possibility to extend the day even by an hour, at 11:00 you have to leave the apartment
Response from the Quality Department

Dear Sara,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks. This will help us know which aspects we can still improve. We hope to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Nirvair Singh10
MAR 2023
Highly Recommended!!!
Exceptional customer service and the guy who checked us in was superb and very friendly. Moreover, the apartment is within walking distance from the old town and the port. Even the train station is 5 minutes away. Also, just outside the flat, there are local food shops barely a couple of feet away. I will definitely recommend them to others.
Response from the Quality Department

Dear Nirvair,
unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.

Jose L.H. Campos
Quality Department Manager

jesus gallego8
MAR 2023
todo muy limpio y muebles nuevos
poca flexibilidad con anulaciones
Response from the Quality Department

Estimado Jesús:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. En cuanto a las anulaciones, podemos aplicar las políticas elegidas para la reserva. Aun así, nos alegramos de que haya disfrutado de su estancia y esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Rachel Cooper10
MAR 2023
Amazing stay
Great apartment, hosts & location
Worth noting that the surrounding streets can make it quite noisy at night, nothing earplugs won’t solve
Response from the Quality Department

Dear Rachel,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Helene Dufresne8
FEB 2023
L’immeuble est mal insonorisé ce qui fait que ça peut être bruyant par moment.
Response from the Quality Department

Dear Helene,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.

Jose L.H. Campos
Quality Department Manager

HANNA MARTIROSOVA10
FEB 2023
Review without any comments.

Ludvig Rodman10
JAN 2023
Vi trivdes mycket bra i lägenheten! Rymlig och fräsch, uppfyllde de krav och önskemål vi har på ett boende i en stad. Topp!
Response from the Quality Department

Dear Ludvig,
Thank you for this wonderful review you have shared with us after your stay. We are happy that you found everything that you needed to make your stay comfortable.
We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Zuzana Hudecova9
JAN 2023
Perfect location. Lovely and cosy interior. Fantastic restaurant across the street. Parking across the street, too.
There was just one thing- the mold on the walls. It was in the kitchen and in one bedroom. It was a big disappointment for us. Apartment is very beautiful, but they have to sort out this problem.
Response from the Quality Department

Dear Zuzana,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
We apologize for the prolem you describe. We have taken good note and passed the message on to the pertinent team. For future stays with us, we encoarage you to let us know if you find any imperfection during your stay to give us the oportunity to solve it.
Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Jose L.H. Campos
Quality Department Manager

Arcila Diaz Patricia10
JAN 2023
El piso estaba genial para nuestras necesidades. la ubicación de 10.
Response from the Quality Department

Estimada Arcila:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Lina Zickiene9
DEC 2022
We did book another apartment next door, but we were transferred to this one, and it was a lot bigger (2 separate bedrooms instead of one), more spacious. Beautiful interior, washing machine and washing powder was here, so it was easy when travelling with kids. Very comfortable beds and pillows.
Some bedding was weird - one bedroom had duvets on sheets only and it was super messy to use. Proper bedding would be more hygienic and less messy. Other bedroom bedding was great though.
Response from the Quality Department

Dear Lina, Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us. Jose L.H. Campos Quality Department Manager

Don Brown10
NOV 2022
Perfect location, in amongst the action. Close to bars, museums and galleries. The apartment is very comfortable. We loved our stay.
Response from the Quality Department

Dear Don,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.

Jose L.H. Campos
Quality Department Manager

Оля Кеча9.2
NOV 2022
The location is ideal, close to the beach and the city center at the same time
Everything was fine, but keep in mind that the deposit is not returned immediately
Response from the Quality Department

Dear Olya,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

María Lorente Callejo10
NOV 2022
Review without any comments.

Joel5
OCT 2022
Imposible abrir una ventana sin sentir olor a cloacas (las cuales estan expuestas al aire libre). El desinteres por el huesped se notó por cuestiones simples de resolver

Si bien la ubicacion es centrica, no es apropiada para quien necesita descansar intentando respirar un poco de aire luego de su jornada de trabajo por el ruido del bar en frente

No es apropiado para quien le gusta cocinar, no hay horno ni mucha vajilla
Response from the Quality Department

Estimado Joel:
Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios, junto con nuestros equipos y responsables de cada departamento, y nos gustaría asegurarle que todos sus problemas serán atendidos.
Apreciamos el tiempo que ha tomado para compartir sus preocupaciones, esperamos que nos dé la oportunidad de ofrecerle un mejor servicio en un futuro.

Jose L.H. Campos
Director de Calidad

José10
SEP 2022
Lo recomiendo
La ubicación
Response from the Quality Department

Estimado José, gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

Aija T.
Departamento de Calidad

kris7.9
AUG 2022
Review without any comments.

Eva8.8
AUG 2022
Muy buena ubicación aunque precio elevado para no tener ascensor
la decoración y la luminosidad . la ubicación en el centro de Malaga
las escaleras de acceso al piso , un segundo sin ascensor
Response from the Quality Department

Estimada Eva, gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Salwa10
JUN 2022
Very cute and clean apartment in a very nice and buzzy location.. perfect to visit malaga
Response from the Quality Department

Thank you very much for choosing our apartment for your stay in Malaga, we are glad to know it matched your expectations and we look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Irene9.2
MAY 2022
Todo genial. tuvimos un problema con la televisión y nos lo solucionaron en un día.
Response from the Quality Department

Estimada Irene, le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su estancia.
Por otra parte, nos gustaría darle las gracias por indicar que recibió un servicio eficiente al informar del pequeño problema que tuvo en su apartamento. Sinceramente le agradecemos que nos informara de inmediato, ya que así pudimos intervenir para que siguiera disfrutando de sus vacaciones con nosotros.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Daniel9.7
MAY 2022
Great place in the center. The apartment has everything you need for a good time! We loved it and will return for sure!!
Response from the Quality Department

Dear Daniel, thank you for this wonderful review, it has been a pleasure for us to read it.
We look forward to seeing you again soon.

Aija T.
Quality Department

Selina8.8
MAY 2022
Schönes Apartment an super Lage
Schönes Apartment an super Lage. Check-in hat ohne Probleme geklappt. Es war sauber und alles vorhanden was man so braucht.
Response from the Quality Department

Dear Selina, we are thankful for your positive feedback regarding your stay with us. It was a pleasure to assist you during your stay and we hope to have the opportunity to meet you soon again.

Aija T.
Quality Department

Maxime9.6
MAR 2022
Review without any comments.

Carmen9.6
FEB 2022
Review without any comments.

Pia8.3
FEB 2022
Review without any comments.

Maire9.3
FEB 2022
beautiful apartment brilliant location we will be back !
Response from the Quality Department

Thank you for your kind feedback. We are glad to hear that you enjoyed your stay with us and are willing to come back. It would be a pleasure to assist you again in the future.

Aija Teilane
Quality Department

Сергій8
JAN 2022
We stayed in the apartment in January 2022. The location of the apartment is excellent. But when settling the apartment was not cleaned very well. Also at the entrance to the house is a beer bar that is open until 1-30 at night. Noisy almost every day until closing the bar. If you need a quiet place - this is not the best option. Unfortunately, the apartment has only one full window, which looks at that beer bar. The apartment has 4 more windows, but architecturally made so that they all face the courtyard, the size of which is a few square meters (from the window in the toilet you can see what is happening in the kitchen and vice versa). Another not very pleasant fact turned out to be that homeless people live on the street where the entrance is located. And they use the street as a toilet ... Which makes the look and smells not very pleasant. We were needed an apartment with good and high-quality internet, but we were unlucky ... Although the apartment had fiber optics, the constant interruptions in the work of the Internet did not allow us to talk calmly using video communication. The only recommendation from the owners - was to reboot the router, which did not help much. At the same time, the apartment is close to the city center with many restaurants and cafes. The beach is nearby.
Response from the Quality Department

Firstly we thank you for making our apartment your choice accommodation for your stay in Malaga, although we regret that we fell a little short of your expectations on this occation. We strongly believe that there is always space for improvement and your comments will assist our team in this process, therefore we greatly appreciate the time you took out of your day to share your constructive criticism.

Aija Teilane
Quality Department

Danielle8.5
FEB 2020
La situation géographique centrale, la gentillesse du personnel de Genteel Homes
Un peu bruyant à cause des escaliers métalliques dans les appartements voisins. La vue sur un parking

Miguel9
JAN 2020
Muy bien. Ubicación excelente, a 5 minutos de la calle Larios. Hay un Parking público justo en la acera de enfrente, lo cual es muy importante en Málaga.

Wendy10
JAN 2020
Great location with parking across the street. Close to sites and Centro area with plenty of shops and restaurants near by. Place was clean and orderly with newer kitchen and bathrooms.

Anna Bertolini10
DEC 2019
La disponibilità di Belinda e Rocio, sempre veloci nel rispondere alle nostre domande.
Purtroppo la finestra della living dell appartamento (G2) si affaccia sul parcheggio di fronte multipiano.

Brahim Jaber9.8
OCT 2019
-L emplacement est excellent - les lits sont confortables -l apparemment et très propre
Manque de lave vaisselle.

Groep Nederland9.8
OCT 2019
Locatie en vriendelijk personeel. Handdoeken zagen er niet schoon uit

Maria Carolina10
OCT 2019
Todo perfecto

francisco javier8.5
OCT 2019
Bonito apartamento a un paso de todo lugar turistico.
El aparcamiento fue una tarea a mejorar
Response from the Quality Department

Estimado Francisco Javier, gracias por su comentario. Nos alegra saber que le ha gustado el apartamento, especialmente por su céntrica ubicación. Como está indicado, no disponemos de parking privado, pero hay uno público justo en frente del edificio que solemos recomendar ya que consideramos es la mejor opción, puesto que en el centro de la ciudad no se puede aparcar, siendo peatonal gran parte del mismo. Le pedimos disculpas y esto supuso un problema y esperamos que, a pesar de ello, hayan disfrutado de su visita a Málaga. Saludos.
Fátima Roca - Responsable Dpto. de Calidad

Concepción10
OCT 2019
Recomendable 100 x 100. La decoración del apartamento, era agradable estar en él. La amabilidad de Denis. Todo perfecto.

Mustapha7.3
OCT 2019
À refaire !! Confortable et chill. Petit appartement
Response from the Quality Department

Cher Mustapha, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, même si votre satisfaction ne figure pas dans le score que vous nous avez attribué, peut-être par erreur. Nous espérons que vous avez apprécié votre séjour. Salutations

Fatima Roca - Chef du Service Clientèle

Mustapha7.3
OCT 2019
À refaire !! Confortable et chill. Petit appartement
Response from the Quality Department

Cher Mustapha, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, même si votre satisfaction ne figure pas dans le score que vous nous avez attribué, peut-être par erreur. Nous espérons que vous avez apprécié votre séjour. Salutations

Fatima Roca - Chef du Service Clientèle

José Ignacio4.8
JUL 2019
Un desastre
La reserva se realizó en unas condiciones que en ningún caso se han cumplido,. En primer lugar el apartamento debía tener una terraza que no existía así como la distribución del mismo. La limpieza posterior fue inexistente y nada positivo que destacar
No me gustó nada excepto la ubicación
Response from the Quality Department

Gracias por su tiempo para dejarnos una reseña sobre su estancia. Sentimos que nos ponga esa puntuación, aunque nos gustaría puntualizarle algunas cosas. En primer lugar, el apartamento que usted reservó no tiene terraza, lo pudo ver antes de reservar, usted hizo una reserva para un apartamento de dos dormitorios y ni en las características ni en las fotos aparece en ningún momento que tenga una terraza. Por lo que nosotros SÍ hemos cumplido las condiciones de su reserva. En segundo lugar, no entendemos lo que nos comenta sobre la limpieza. La limpieza se hace después de su estancia y siempre que termina una reserva acudimos para limpiar el apartamento y entregarlo limpio a los huéspedes.
De todas formas, agradecemos sus palabras que nos ayudan a mejorar y sentimos que su estancia con nosotros no haya sido de su agrado. Genteel Home Team

fcortezvaz9.3
JUL 2019
Todo perfecto

Laura10
JUL 2019
FANTASTICO!! ci è piaciuto tutto, l´appartamento nuovissimo e stupendo, rispecchia le foto pubblicate; i bagni puliti, asciugamani nuovi, la proprietaria gentilissima. La posizione ottima a 5 min dal centro storico. La proprietaria ci ha aspettato alle 22.30 (pagando il supplemento del ceck in 30 euro come gia indicato) ed è stata molto ospitale. Malaga è una città giovane, consiglio vivamente questa vacanza e Genteel Home Trinidad Grund!

Erika10
APR 2019
Really enjoyed the stay. The City Centre and several facilities are at a walking distance.
We rented a car, but didn´t think to book in advance the parking space in a car park. The host helped us to book it on the day of arrival in the nearest car park and get also a discount.

Monica8.3
MAR 2019
Läget var toppen. Nära till allt. Bra med två badrum då vi var två par som reste tillsammans.
Saknade ett diskställ att ställa disken i när man diskat. Fanns ju ingen diskmaskin. Några vinglas hade förhöjt känslan, godare att dricka ur sådana istället för från vanliga glas.
Response from the Quality Department

Dear Monica, thank you very much for your comment. We are very happy to know that you liked the apartment, especially because of his location and distribution. We take note of your suggestions to improve the equipment of the apartment. It has been a pleasure to have hosted you. Regards

Sergi10
MAR 2019
MUY RECOMENDABLE Y CÓMODO
TE DEJAN UNAS GALLETITAS PARA TOMAR CON EL CAFÉ DELICIOSAS LAS CAMAS COMODÍSIMAS Y TIENEN EDREDÓN! UN GUSTAZO SECADOR DE PELO POTENTE!! ME ENCANTÓ EXPRIMIDOR DE ZUMO ( EN MUCHOS SITIOS NO HAY Y SI ERES DE LOS QUE TE EXPRIMES ZUMO POR LA MAÑANA ES UN PUNTAZO) LA CHICA QUE TE DA LAS LLAVES ( BELINDA) SUPER AMABLE SIMPATICA Y TE AYUDA EN TODO MOMENTO EN CUALQUIER COSA O RECOMENDACIÓN QUE NECESITES. SE ADAPTAN A TI. NOS DEJARON HACER LATE CHEK OUT YA QUE AL DÍA SIGUIENTE NO HABÍAN ENTRADAS, COSA QUE EN OTRO SITIO NO TE DEJAN Y SI LO HACEN ES PAGANDO. UN DETALLE QUE SE VALORA EN FUTUROS A LA HORA DE VOLVER A MÁLAGA Y RESERVAR CON ELLOS.
ME GUSTO TODO, EL PISO DECORADO CON MUY BUEN GUSTO Y FUNCIONAL POR DECIR ALGO ( PERO QUE YA LO RESERVABA A SABIENDAS), QUE NO TENGA ASCENSOR PERO TAMBIÉN POR ESO ES MAS BARATO, ASÍ QUE YA SABES QUE LO QUE PAGAS SE AJUSTA A LO QUE ES.

Ulf10
MAR 2019
Sehr schön, gerne wieder
-einfache und schnelle Kommunikation über WhatsApp. -Tolle Lage -gute Empfehlungen für Restaurants vom Personal bekommen

Tampe7.8
MAR 2019
Belinda fue muy amable y siempre dispuesta a ayudarnos. El apartamento está muy bien ubicado, dispone de todos los servicios para un viajero y algo fundamental: tiene buena luz, lo que muchas veces no ocurre en este tipo de alojamientos. 100 por ciento recomendable.
Response from the Quality Department

Estimada huesped, gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en todos los aspectos y que han disfrutado de su estancia en Málaga. Nos apena ver que su satisfacción no es acorde a la valoración que nos ha otorgado, no sabemos si quizá por error. En cualquier caso ha sido un placer haberles alojado. Saludos

Elvira9
MAR 2019
Genial fin de semana con amigas. La decoración es muy bonita y en general cómoda y práctica , está muy bien aislado del ruido exterior y una ubicación estupenda. Además de que las encargadas son un encanto.
El sofá-cama, era muy cómodo como sofá, pero al abrir la cama resultaba molesto dormir allí. También la iluminación del portal no es buena. En la media de lo posible, sería bueno poner luz de emergencia para localizar los interruptores cuando se queda a oscuras.

Emmanuelle9.3
JAN 2019
Super déco et très bonne localisation.
Manque lave vaisselle et sèche serviette

katiemurdo10
DEC 2018
Amazing! For sure to stay here when I return to Malaga
I loved the modern style of the apartments. The loft room in our apartment was so cool - the wood beams, spaciousness in the room and in the bathroom and the little touches (artwork, little planters, coffee/biscuits).
The only issue I would have about the apartments would be the stairs (which isn´t really the apartments). Personally I didn´t find them a problem but there was a few of our group who were a bit wary.

Sari Paola10
DEC 2018
Malaga..la mia città
Posizione style comfort.
Manca una tenda..la sala è vista da parcheggio su piani..

Fran9.3
DEC 2018
Recomendable y céntrico
Está bien ubicado y perfecto para pasar el fin de semana. Calidad precio bastante buena.
Un pelín pequeño. El tapón de la ducha atascado y lleno de pelos.

Wojtek Ziebowicz10
DEC 2018
Spacious appartment in perfect location. Well equiped, clean and comfortable. No problems with check in/out.

Karima8.8
OCT 2018
Parfait pour un séjour à Malaga en famille.
Accueil très agréable par Belinda. Appartement très bien équipé et très bien situé.
Les travaux dans le quartier

Abz_10
OCT 2018
Modern, cozy and the perfect location, all for a great price!
Location for me was the best by far compared to any other place i´ve stayed at, train station available down the road, while bus stands on the main road, which is also round the corner! All sorts of restaurants (including halal takeaways) local as well as a shopping area, cafes and a carrefour express. The apartment was immaculate from the inside and came with the basics (TV, wifi, dishes, cups, washing liquid for clothes, ironing board etc). The host greeted us beforehand and allowed us to check in early rather than carrying luggage around for hours. Really friendly and helpful for her to send us all the different places we could visit during our stay. Overall happy with the apartment during our stay. To top it off for the modern and sleek design as well as the comfort it all comes at a cheap price in the best location so I would definitely stay here again if i come back to Malaga.
One of the toilet locks does not work needs a minor fix

Adi9.3
OCT 2018
מארחים אדיבים מאד דירה מתוחזקת היטב מיקום טוב

Zsuzsanna9.5
SEP 2018
Rooms can not be ventilated

Maria Wagenhals9.8
JUN 2018
Ich hatte 2 Apartments , wir kamen um 12,30 Uhr an ...eines war schon fertig , wir konnten sofort die Koffer abstellen das war perfekt. Die Betten waren super bequem, die Wohnung sehr sauber. Die Küche komplett eingerichtet. Die Fenster gut isoliert . Die Stadt und der Strand waren fussläufig zu erreichen. Malaga ist eine tolle Stadt , wir kommen wieder :-)
es gab nichts, es war einfach perfekt