Spacious apartment completely renovated and decorated mixing modern furniture and original hydraulic floors of the house, it is located in a historic building in Malaga next to the famous Cervantes Theater.
Upon entering the apartment, we find a room with high ceilings consisting of a modern and spacious kitchen and living room. The kitchen is fully equipped and has a long table and high chairs that separate it from the living-dining room area, from which we can access a small balcony from which to enjoy the views of the mythical and genuine Cervantes Theater.
Cervantes Apartment
from to
Covid-19: Genteel Home Protocol for a safe stay.
Response from the Quality Department
Dear Claire,
Thank you for staying at our apartment and for taking the time to write a review and highlighting the central location. Please accept our apologies if you felt the communication felt short at some points. Rest assured your comments will help us to avoid this from repeating again in the future.
Thank you again, we look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Mark,
We would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Anne-Laurence,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you had a lovely stay with us at our apartment. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Ni me gustó la estrategia de decirte 3 días antes que el ascensor no funciona y te hacen un 20% descuento o lo puedes cancelar cuando a tres días y en fechas festivas es imposible encontrar algo, sabiendo que las obras van para largo. Otro inconveniente fue el vecino del piso de abajo que le molestaba todo y estuvo un par de veces llamando la atención
Response from the Quality Department
Estimado Alberto:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
En ce moment l´ascenseur est hors service !
Response from the Quality Department
Dear Farah,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay. Thank you as well for praising our staff´s hospitality and for sharing the remarks about the lift.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Marcio, we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
todo
que estaba en obras el portal y no había ascensor, pero ya nos lo avisaron y nos lo compensaron
Response from the Quality Department
Estimada Marisol:
Muchas gracias por sus maravillosos comentarios en, estamos encantados de que disfrutara de su estancia entre nosotros. También quisiéramos agradecerle su comprensión cuando nos pusimos en contacto con usted en relación a los trabajos que estaban teniendo lugar en el portal del edificio. Nos alegramos enormemente de que estos no hayan afectado a su estancia.
Esperamos poder volver a recibirla muy pronto.
Jose L.H. Campos
Director de Calidad
Bien ubicado, a un paso de todos los lugares de interés de la ciudad. Apartamento amplio, limpio y muy bonito. La persona que nos entregó las llaves, Denis, muy amable. Recomendable 100%
El baño situado en la habitación, es muy original pero poco practica la ducha. Vajilla escasa para 7 personas. Nos informaron de que el edifico estaba en obras y no disponía de ascensor, a tan solo tres días del viaje, cuando las obras llevaban ya más de un mes en marcha. A pesar de darnos la opción de cancelar sin gastos, a tres días de un puente resulta realmente complicado encontrar otra alternativa. Aunque bien es cierto, que nos compensaron económicamente por el inconveniente.
Response from the Quality Department
Estimada Itziar:
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.
Lamentamos los inconveniente causados por los trabajos que estaban teniendo lugar en el portal del edificio. Tenga por favor por seguro que nos pusimos en contacto con usted tan pronto supimos que estos iban a afectar a su reserva. Agradecemos enormemente su comprensión.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
El estilo de la casa y la ubicación
Había obras en el edificio, con mucho ruido, e incluso cortaron el agua. Pero la agencia intentó en todo momento que estuviéramos lo más cómodos posibles y solucionar lo que estuviera en su mano.
Response from the Quality Department
Estimada Laura, muchas gracias por elegir nuestro apartamento.
Le damos las gracias por sus amables palabras hacia nuestro personal. Estamos encantados de saber que hemos contribuido a su bienestar durante su estancia entre nosotros, y lamentamos cualquier inconveniente casado por los factures fuera de nuestro control.
Muchas gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimado Miguel Angel, apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestros apartamentos. Siempre hacemos todo lo posible para ofrecer un servicio atento y personalizado. Gracias por apreciar nuestros esfuerzos.
Una vez más le agradecemos su amable opinión de nuestros servicios y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
The invitation was very warm and pleasant, especially because Gemma could speak English. The location is close to the city center right next to the Cervantes theatre. The apartment was clean with well equipped kitchen and a washing machine.
Our experience was badly influenced with the mess around management of the parking of our cars - cash payment in advance, after first day the parking was not possible anymore, so we had to find public parking every evening, and eventually the cash was not paid back in the correct amount. After a confrontation chat, Gemma got silent without any other reaction. It was totally unprofessional behavior. Regarding the apartment, the central position had a handful of disadvantages. First, the night was extremely noisy with people being loud in the square every day until 6:30 am. Second, by walking it was quite far (20 min) to the closest (Malagueta) beach. Additionally, the door to the bathroom without a working lock was a real failure.
Response from the Quality Department
Dear Marek, first of all we would like to thank you for choosing our apartment. We are grateful for your feedback, as it helps us to understand how our guests experience their stay with us.
We are very sorry about the inconveniences you had with the parking and that you have been unable to use the parking place for the whole time of your stay. We apologize for the exceptional misunderstanding and miscommunication. Our team is know for their kindness, helpfulness and professionalism, and we are quite disappointed to hear that you felt we underperformed on this occasion.
Once again we thank you for sharing your feedback with us. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Estimado Jaime, muchas gracias por valorar su estancia con nosotros. Es muy importante para nosotros conocer la opinión de nuestros huéspedes. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
The apartment is in an excellent location in the centre of Malaga, just a couple of minute walk from the main square, and around 10 minutes from the beach. There is also a supermarket next door which is very handy. The apartment is also very spacious and all the rooms were great. All the facilities needed were provided and the staff were also very helpful, and always on hand to help if needed. Would definitely recommend.
Response from the Quality Department
Dear Muhammad, thank you very much for sharing your review regarding your stay in our apartment.
We appreciate your positive comments about our location and the service your received during the stay. It is always a pleasure to know that our guests went home with great holiday memories.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Excellent location, beautiful apartment with all the facilities, workers who wish to help you with anything you need, the apartment is very clean, the price is more than appropriate
Response from the Quality Department
Thank you very much for such a positive feedback. We are grateful for your comments and kind words about our team. It was a pleasure to assist you on this occasion and we hope to meet you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Georgia for your feedback and kind recommendation to other guests.
We hope to meet you in the future again.
Aija T.
Quality Department
the design is amazing, very spacious and comfortable, thank you for our early check in!Very good communication.The house was very well stocked with a lot of amenities. It was just perfect for our group of 7 people. we spent quality time here. Would also recommend the Palermo coffee place just downstairs, breakfast and cocktails are amazing
it is a personal preferance, but I would have preffered a separate second bathroom than an ensuite one. Design was amazing tho
Response from the Quality Department
Dear Georgiana, thank you very much for sharin gyour personal opinion about our apartment with us. We really appreciate your time. Hope to have the opportunity to meet you soon again.
Aija T.
Quality Department
Great design. Spacious. Bright. Great service
Response from the Quality Department
Thank you very much for your feedback. Your comments help us to understand how our guests exjoy their stays with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Edel, we appreciate the time you took to share your feedback. It is wonderful to hear we were able to make your stay special.
Hope to have the opportunity to meet you in near future again.
Aija T.
Quality Department
very comfortable, well laid out, very central
Response from the Quality Department
Thank you very much for your kind review.
We are glad to know that our kind and helpful team was a highlight of your stay. These kind of comments are a great source of motivation for us to keep on going the extra mile.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for your positive review. We are glad to hear you had a memorable stay and hope to see you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for your feedback. It is such a pleasure to read your positive comments.
Thank you very much for choosing our apartment for your stay in Malaga. Hope to see you in near future again.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Aliyah
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regards
Response from the Quality Department
Estimada Cristina
Le agradecemos que eligiera nuestro apartamento GH Cervantes para esta ocasión, así como su amable recomendación. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Un saludo