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Cervantes
Apartment

Malaga · Centro

9.5 (96 valuations)   ·  View on the map


1-8
Guests

4
Bedrooms

2
Bathrooms

130 m2
Surface

About accommodation

Spacious apartment completely renovated and decorated mixing modern furniture and original hydraulic floors of the house, it is located in a historic building in Malaga next to the famous Cervantes Theater.

Upon entering the apartment, we find a room with high ceilings consisting of a modern and spacious kitchen and living room. The kitchen is fully equipped and has a long table and high chairs that separate it from the living-dining room area, from which we can access a small balcony from which to enjoy the views of the mythical and genuine Cervantes Theater.

This room divides the apartment in two, on one side we find 2 bedrooms and a bathroom and on the other side we have the other 2 bedrooms, one of them with the bathroom en suite.

Three of the bedrooms are furnished with 150x200 double beds and the other with 2 single beds each 90x190, making this accommodation have a maximum capacity of up to 8 people.

The apartment has a magnificent location, located next to Picasso’s birthplace, you can enjoy a multitude of cultural and gastronomic options as well as the famous Malaga Film Festival.

Air conditioning Central
Heating Central
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Floor 2nd Floor
Elevator Available
Fiber internet Free
Balcony Exterior views
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VFT/MA/28333
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Apartment’s Rating

9.5 (96 Valuations)

Location
9.8
Quality
9.3
Cleaning
9.7
Staff
9.5
Facilities
9.5
Recommendable
9.6

We are interested in your opinion


Our Guests’ Opinions

Kenneth Tock10
FEB 2024
Dejlig lokation, meget centralt.
Response from the Quality Department

Dear Kenneth,

Thank you for your comment. We are pleased to hear that you enjoyed the wonderful central setting. We hope you had a great stay and a pleasant experience. We appreciate your preference and look forward to hosting you again in the future.

Quality Department

Keil Corey10
JAN 2024
We enjoyed our stay. Location was fantastic, central, and easy walk to great restaurants, shopping, local attractions.
Response from the Quality Department

Dear Keil,

Thank you for your feedback. We´re delighted to hear that you enjoyed your stay with us. It´s wonderful to know that our fantastic central location made it easy for you to explore great restaurants, shopping, and local attractions. We hope to have the pleasure of hosting you again in the future. If you ever find yourself back in the area, we´d love to welcome you back. Safe travels and warm regards.

Nina Andersen10
JAN 2024
Skøn lejlighed med super beliggenhed.
Response from the Quality Department

Dear Nina, Thank you for your kind words regarding our apartment. We are delighted to hear that you found it beautiful and appreciated its great location.
Our team strives to provide a comfortable and enjoyable experience for our guests, and we are pleased that we could contribute to your positive stay.
Thank you for choosing our accommodation, and we hope to have the pleasure of hosting you again in the future.

Quality Department

Mary Mullooly10
JAN 2024
Thank you for a wonderful stay. We loved it..!
Response from the Quality Department

Dear Mary,

We are thrilled to hear that you had a wonderful stay and loved your time with us. Providing exceptional experiences for our guests is our utmost priority.
Thank you for choosing to stay with us, and we look forward to the opportunity of hosting you again in the future.

Quality Department

Karolina Sykała9
JAN 2024
Review without any comments.

Fernanda Russell10
JAN 2024
The flat was well located, very spacious and comfortable inside. Easy to get when walking around town. The supermarket is right opposite to the building which it does make it easy when you have kids. All was very clean. Rocio had some good food recommendations. Thanks guys.
Response from the Quality Department

Dear Fernanda,

Thank you for sharing your positive experience with us. We´re delighted to hear that the flat was well located, spacious, and comfortable. We appreciate your recognition of the cleanliness and are pleased that Rocio´s food recommendations added to your experience. Thank you for choosing our accommodation, and we hope to have the pleasure of hosting you again in the future.

Quality Department

Bella Burchfield10
DEC 2023
Dear genteel-home.com admin, You always provide great examples and real-world applications.
Response from the Quality Department

Dear Bella Burchfield,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department

Gražvilė Sakalauskiene10
DEC 2023
Review without any comments.

ANNE MCEVOY9
DEC 2023
Review without any comments.

Celeste Lecouleux10
DEC 2023
Muy bien.
Response from the Quality Department

Estimada Celeste, Agradecemos sinceramente su comentario positivo. Estamos comprometidos a garantizar que su experiencia sea excepcional. Agradecemos su elección y esperamos tener el honor de recibirle nuevamente en el futuro.

Departamento de Calidad

Steen Andersen9
NOV 2023
Review without any comments.

Anna Pfahler10
NOV 2023
Sehr moderne und geräumige Unterkunft direkt im Zentrum. Perfekt für uns.
Response from the Quality Department

Dear guest,

Thank you for your kind feedback. We´re delighted to hear that you enjoyed the modern and spacious accommodation right in the center, and that it was perfect for you. We hope you had a pleasant stay, and we would be pleased to welcome you again in the future.


Quality Department

Agnes Capdevila10
NOV 2023
El apartamento es muy bonito y amplio. Muy buena ubicación, en pleno centro.
Por la noche se oyen muchos ruidos, está en una plaza y hay bares. Esta es la única pega, el resto muy bien.
Response from the Quality Department

Estimada Agnes, Agradecemos sus comentarios y nos alegra saber que encontró el apartamento bonito y amplio, así como que la ubicación en pleno centro fue de su agrado. Lamentamos cualquier inconveniente causado. Agradecemos su comprensión y esperamos tener la oportunidad de recibirle nuevamente, ofreciendo una experiencia aun más placentera.

Departamento de Calidad

Angela Zwambag10
NOV 2023
We loved our stay and loved Malaga! Such a great location and the cafe downstairs had the best coffee! Very accommodating and friendly host! Definitely would recommend this place if you’re in Malaga!
Response from the Quality Department

Dear Angela,

Thank you for your lovely review. We´re delighted to hear that you loved your stay in Malaga and enjoyed the great location. It´s fantastic to know that the cafe downstairs added to your experience with the best coffee. We strive to provide accommodating and friendly service, and your recommendation means a lot to us. If your travels bring you back to Malaga, we would be honored to host you again.

Yee Sian Tiong10
NOV 2023
We really enjoyed our stay at Rocio’s place. The apartment was spacious, well furnished and comfortable. Location was excellent! Easy walk to shops and restaurants yet not overly noisy. It is located just next to a supermarket for grocery shopping and amenities. The furniture was comfortable, linen was clean and beds comfortable. Rocio and Gema were very friendly and responses were prompt. We requested to leave our bags in the apartment early as our flight arrived earlier than expected and they graciously allowed us to do that. Would stay again
Response from the Quality Department

Dear Yee Sian,

Thank you for sharing your positive experience. We´re thrilled to hear that you enjoyed the spacious and well-furnished apartment, and that the location was excellent for your needs. We look forward to the opportunity to host you again on your future visits.

Quality Department

Ilham Karrakchou9
NOV 2023
Excellent week-end dans un super appartement au centre historique du vieux malaga.
L’emplacement La disposition des chambres Et la surface au sol.
tout était parfait.
Response from the Quality Department

Dear Ilham, Thank you for your wonderful feedback. We´re delighted to hear that you had an excellent weekend in our apartment. It´s fantastic that you enjoyed the location. We appreciate your kind words, and we look forward to welcoming you back for another perfect stay in the future.

Quality Department

Yannic Breban10
OCT 2023
Topappartement op een toplocatie
Zeer goede locatie. Alles piekfijn in orde. Behulpzame host. Goede bedden.
Op zaterdagnacht was er wel wat lawaai van mensen die op stap gingen, maar met wat oordopjes zeker te verhelpen.
Response from the Quality Department

Dear Yannic, Thank you for your positive feedback. We´re pleased to hear that you enjoyed the apartment in a prime location and found everything to be in good. Your satisfaction is important to us, and we hope to have the opportunity to host you again in the future.

Quality Department

Paul Lanigan8
OCT 2023
Nice apartment, good location, overpriced.
Lovely building. Nice appartment.
Over priced. I asked my family how much they thought I´d paid and every one of them guessed 25-30% of what I actually paid.
Response from the Quality Department

Dear Paul Lanigan, We appreciate your honest feedback. Your insights and satisfaction mean a lot to us. It´s rewarding to know that you found our location to be a positive factor in your stay. Your opinion is very important to us, and we look forward to serving you again in the near future.

Quality Department

Manuel De Bautista10
OCT 2023
The apartment looks just like in the pictures and is really beautiful. I think this was the most central apartment I´ve had so far. Also, there is a grocery store literally next door and the building across is the Teatro Cervantes. There is a coffee bar in the building below and some really great restaurant and breakfast places like 2 minutes away. A great apartment if you´re looking to explore the city.
Response from the Quality Department

Dear Manuel, Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.

Quality Department

Alejandro Viejo10
OCT 2023
Hemos pasado unos días en familia muy a gusto. Ubicación perfecta y la casa también muy bien. Totalmente recomendable.
Response from the Quality Department

Estimado Alejandro, Nos llena de satisfacción saber que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas y que pudo disfrutar de su estancia plenamente. Su comentario refuerza nuestro compromiso constante con la calidad y la excelencia en el servicio que brindamos a nuestros valiosos huéspedes.

Departamento de Calidad

Maria Carolina johana Florentina8
OCT 2023
Review without any comments.

Glyn Dennehy8
OCT 2023
Friendly available as when needed helped check in asap on time. Classy place fun and lively area but appt. well insulated.
Response from the Quality Department

Dear Glyn, Thank you for your feedback. We´re pleased to hear that our team was available and accommodating during your check-in, and that you found the apartment to be of a high standard. We´re also glad you enjoyed the lively area while appreciating the insulation of the apartment. We hope to have the pleasure of hosting you again soon.

Quality Department

Lamia Zafrani10
AUG 2023
Great beautiful apartment in perfect location.
Amazing location near Cervante Theatre, easily accessible to nearby taxis, bus station and train station. Comfy property, good amenities Perfect for our family group stay
There’s a beautiful glass walled ensuite in one of the bedrooms, but guven it was completely glass and visible and we had a group it was quite funny when trying to share 1 bathroom between everyone as nobody else other than myself and my husband were comfortable to use the ensuite.
Response from the Quality Department

Dear Lamia, We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.

Quality Department

Alexander Poulsen9
AUG 2023
Review without any comments.

Alex Mikaelian10
AUG 2023
Perfect, as described.
Response from the Quality Department

Dear Alex, Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.

Quality Department

Andrea Ghittino10
JUN 2023
Perfect spot for a weekend in Malaga with friends.
Response from the Quality Department

Dear Andrea, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Málaga. We look forward to welcoming you back again very soon.

Jose L.H. Campos
Quality Department Manager

Marie-claude Tardif10
JUN 2023
emplacement ideal dans le centre-ville historique mais calme
tout était parfait !! la déco- l’accueil chaleureux - le confort des lits - emplacement
Response from the Quality Department

Dear Marie,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

Niels A10
MAY 2023
Super apartment, communication was also great. Hours per activity, restaurants,.. door. Immediately react at the request. Everything in order.
Response from the Quality Department

Dear Niels. Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip. Inglés: Jose L.H. Campos. Quality Department Manager.

Linda Paterson10
MAY 2023
Great apartment for our city break
the place is very central, within east walking distance of most places
Response from the Quality Department

Dear Linda,
We wanted to take this opportunity to thank you sincerely for selecting our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.

Jose L.H. Campos
Quality Department Manager

Laura Juett10
MAY 2023
Fabulous apartment in a great location.
The property was very well equipped- had everything and more we needed for a comfortable stay. Fantastic location.
Nothing - it was all great.
Response from the Quality Department

Dear Laura,
We are genuinely grateful for your positive review. It is heartening to know you found our apartment fabulous and well-equipped. We´re thrilled you enjoyed your stay and the location. Thank you for your kind words.

Jose L.H. Campos
Quality Department Manager

Frank Thanh Nguyen10
MAY 2023
Great location in Malaga Old Town: away from hustles and bustles yet close to everything. Well equipped apartment in secured building with clean and spacious rooms. Bathrooms are nice very nice too. Strongly recommended.
Response from the Quality Department

Dear Frank Nguyen,

Firstly we would like to thank you for choosing our apartment for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear. We are also very pleased to read your satisfaction with the comfort of the apartment we accommodated you and we are grateful for your highlight on the beauty of it, aimed at guaranteeing a memorable stay. Again we thank you for this very kind review and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Anónimo10
MAY 2023
Review without any comments.

Pieter heeringa9
APR 2023
heerlijke vakantie gehad
mooi inrichting, luxe afgewerkt in mooi oud pand. alles aanwezig wat nodig is. centraal in centrum gelegen
luidruchtige mensen buiten en gehorig in het pand; hal, mensen die appartement boven heen en weer lopen
Response from the Quality Department

Dear Pieter,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated.We are sorry to hear that the noises caused by other people have affected your overall stay. Nonetheless, we would be honoured to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Sarah Lloyd9
APR 2023
A lovely apartment in a fantastic location, convenient for the all sights of this wonderful city
The flat is very spacious and attractively designed and decorated. We especially liked the large open-plan sitting room/dining room/kitchen with a balcony onto the square. The 4 bedrooms (5 beds) were ideal for us being a group of 5 friends and the large master bedroom is extremely spacious and had plenty of storage. The location of the apartment is ideal being close to the streets of old Malaga with all its shops and restaurants and Plaza de la Merced.
The twin bedroom is rather compact for 2 adults to share and there was no storage at all, which was rather inconvenient. The 2 ladies sharing this had to use some of the kitchen cupboards for their clothes. Unfortunately the shower in the 2nd communal bathroom was out of action for the 1st day of our stay, however we were advised of this on arrival and it was remedied the next day. Malaga is a busy city with a thriving nightlife, so unfortunately there was some noise at night in the street and square outside. We used the external wooden shutters in addition to the internal ones, but there was still some noise in the early hours.
Response from the Quality Department

Dear Sarah,
Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our lovely apartment and that the open-plan living area and the balcony were a highlight for you.
We are sorry to hear that the twin bedroom was a bit compact for you. Please accept our apologies for the inconvenience caused by the out-of-order shower, but we are glad that it was remedied promptly. We appreciate your understanding of the noise from the busy city. Thank you for choosing to stay with us, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Gillian Pollock10
APR 2023
Review without any comments.

Polina Mitkova10
APR 2023
Много удобно местоположение. На близо има и паркинг за автомобил.
Response from the Quality Department

Dear Polina,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Cedric Niederhäuser10
APR 2023
Everthing is like it shows on the pictures. Very clean and stylish apartment with a lot of space. Very central you can do all activities and see all attractions by foot. Would revisit everytime!
Response from the Quality Department

Dear Cedric,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Anne Kinsella-Kent9
MAR 2023
Beautiful, very well located apartment which I would totally recommend
almost everything, location great and so central, beds super comfy and apartment so nice.
expected enough soap and shower/shampoo gel and toilet paper for our stay of three nights for five friends but had to purchase all these after 1 day !
Response from the Quality Department

Dear Anne,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.

Jose L.H. Campos
Quality Department Manager

Sandro Avila Roson10
MAR 2023
Todo estupendo, la vivienda es maravillosa y la ubicación inmejorable. Cierto es que habríamos agradecido entrar algo antes pero a veces es complicado. Gracias, volveremos
Response from the Quality Department

Estimado Sandro:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Maria José Gutierrez Garcia10
MAR 2023
Para repetir
Comodidad, ubicación inmejorable, amplitud del apartamento, luminoso, acogedor, limpio. La balconada al Teatro Cervantes.
Tener que salir a las 11H el día que nos ibamos.
Response from the Quality Department

Estimada María José:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Málaga.

Jose L.H. Campos
Director de Calidad

Dave Pringle10
MAR 2023
Everything, Very central, very clean, large living area and comfy beds. Lovely standing on the balcony and watching the sunset. Will definitely book again. Thanks to Dennis for meeting us and making us feel very welcome.
Response from the Quality Department

Dear Dave,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Holly Coller10
MAR 2023
Fantastic apartment in a great location.
The lady we met for the key exchange was really friendly & knowledgeable of the area. The apartment was really clean. Location is fantastic, only short walks to local restaurants/bars also the supermarket is just around the corner. Air con in every room Also there is a lift available (brand new)
Nothing, it felt like a home from home.
Response from the Quality Department

Dear Kelly,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

debby vandort10
FEB 2023
ruimt
Response from the Quality Department

Dear Debby,
Thank you for writing this review and for highlighting the cleanliness. We hope to have the opportunity to host you again soon.

Jose L.H. Campos
Quality Department Manager

Damien Pautrat10
FEB 2023
Appartement parfaitement situé ! Bien agencé et lumineux . Excellent lieu pour séjour en famille
Response from the Quality Department

Dear Damien,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.

Jose L.H. Campos
Quality Department Manager

Maria Arago10
FEB 2023
We loved the location and amenities of Rocio´s apartment! The building was beautiful and within walking distance to all major sites and the city center. The decor was lovely, with recent updates. We especially liked the large balcony overlooking the plaza. We will for sure recommend Rocio´s place to future travelers!
Response from the Quality Department

Dear Maria,
We are delighted to read how much you have enjoyed your time with us in Granada. We could not be happier that you enjoyed the apartment so much. Thank you for the recommendation, this is certainly our greatest reward.

Jose L.H. Campos
Quality Department Manager

Sophie Peters10
FEB 2023
We had an amazing stay at Rocío’s place. The apartment looked exactly like it does in the pictures, everything was clean and the location was great, everything close by. We would highly recommend to stay here (and would do so again ourselves)!!
Response from the Quality Department

Dear Sophie,
It is a pleasure for us to read this great review after stay. Thank you for taking the time to write it.
We will be more than delighted to welcome you again in your next trip.

Jose L.H. Campos
Quality Department Manager

Jean Hamilton8
FEB 2023
gorgeous space for friends to hang out. will definately be back.
very good location. great facilities, well equipped and beautifully decorated.
some Electrics need attention and renovation of internal close require finishing.
Response from the Quality Department

Dear Jean,
Thank you for having chosen us and for taking the time to review us. We appreciate the constructive critics you have shared with us. Surely it will help us know which aspecto to improve for our future guests.

Jose L.H. Campos
Quality Department Manager

Kristiāna Priedīte9
FEB 2023
Review without any comments.

Inês Andreia Domingos Alexandre10
FEB 2023
El sitio ideal
Todo excelente, súper bonito, bien ubicado, estaba todo limpio. Nos recibió Maria José, muy agradable, muy simpática, nos ha dado algunas recomendaciones, la verdade que súper bien. 100% recomendable
Response from the Quality Department

Estimada Inés:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Gabriela Machado Reis10
JAN 2023
Apartamento lindo, limpo, super completo, perto de tudo…. Recomendo
Response from the Quality Department

Estimada Gabriela:
Ante todo agradecerle por elegirnos para su estancia en Málaga y por tomarse el timepo para escribir esta reseña. Estamos encantado de poder leer que ha disfrutado de su estancia con nosotros y esperamos poder volver a recibirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Elizabeth Saunders6
JAN 2023
The appartment, which is owned by Genteel Homes, is spacious and comfortable, in a great location. Unfortunately, there were building works in the entrance hall, which we were not warned about, making access difficult for wheelchairs. On arrival we found two dangerous electrical fittings, which took two visits by electricians to fix. In the bathroom one of the washbasins flooded, and the toilet cistern stopped functioning, necessitating several visits by a plumber. There was still a problem with the toilet when we left. These problems were all dealt with by the agent, Gemma, who worked hard to sort things out. We were five elderly guests, and thoroughly enjoyed our stay in Malaga.
Response from the Quality Department

Dear Elisabeth,
Thank you for choosing our apartment for your stay in Malaga and for taking the time to make us know through your review some aspects of your stay. Sorry about the inconveniences you describe -we brought to your attention that there were some works at the entrance of the building as soon as we knew about them and offered a compensation accordingly. However, we are happy to know that Gema was professional and could help you with the problems you describe. Thank you for giving us the opportunity to assist you. We are happy that in the end you had a nice stay in Malaga and hope that you will give us again the opportunity to host you again in one of our apartments.

Jose L.H. Campos
Quality Department Manager

Claire Shelden10
JAN 2023
Beautiful place in an excellent location! You have to meet in person with hosts to pick up keys, which was a challenge for us when our flights were delayed. Otherwise perfect and would highly recommend.
Response from the Quality Department

Dear Claire,
Thank you for staying at our apartment and for taking the time to write a review and highlighting the central location. Please accept our apologies if you felt the communication felt short at some points. Rest assured your comments will help us to avoid this from repeating again in the future.
Thank you again, we look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Mark Cundiff10
JAN 2023
Great place in Malaga, well located with everything close by. Apartment beautiful and communication was great throughout. Would definitely stay again.
Response from the Quality Department

Dear Mark,
We would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Anne-Laurence Lassalle8
DEC 2022
Bel appartement, très bien placé dans le centre de Malaga, toutes les visites peuvent être faites à pied. A savoir : - la 2e salle de bain est dans la chambre parentale, sans vraie limitation, il n´y a donc finalement qu´une salle de bain (yc toilettes) pour 3 chambres - la cuisine est très peu équipée, on ne peut donc pas pleinement cuisiner tous les bons produits achetés au marché de Malaga !
Response from the Quality Department

Dear Anne-Laurence,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you had a lovely stay with us at our apartment. We look forward to welcoming you back again soon.

Jose L.H. Campos
Quality Department Manager

Viktoras Semenikas6
DEC 2022
Review without any comments.

Anna Bezruchenko10
DEC 2022
Review without any comments.

Jens Bald10
DEC 2022
Everything was as promised and we really enjoyed our stay

Alberto Lopez7
DEC 2022
El apartamento esta muy bien, limpio, espacioso y muy nuevo. La ubicación era muy buena, cerca del centro y de la zona del muelle
Ni me gustó la estrategia de decirte 3 días antes que el ascensor no funciona y te hacen un 20% descuento o lo puedes cancelar cuando a tres días y en fechas festivas es imposible encontrar algo, sabiendo que las obras van para largo. Otro inconveniente fue el vecino del piso de abajo que le molestaba todo y estuvo un par de veces llamando la atención
Response from the Quality Department

Estimado Alberto:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita.

Jose L.H. Campos
Director de Calidad

Bram Vaes9.6
NOV 2022
Review without any comments.

Farah Boussouf7.9
NOV 2022
L´appartement est magnifique, très bien situé, décoré avec beaucoup de goût. Maria est adorable et très professionnelle, nous avons eu un problème de fuite d´eau mais l´équipe a été très réactive.
En ce moment l´ascenseur est hors service !
Response from the Quality Department

Dear Farah,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay. Thank you as well for praising our staff´s hospitality and for sharing the remarks about the lift.

Jose L.H. Campos
Quality Department Manager

Rosa Cervera Mari10
NOV 2022
Review without any comments.

Márcio Sá10
NOV 2022
The location of the apartment was ideal, in the centre of everything, near a supermarket and a small walk to the town. The apartment was clean and comfortable ideal for a family. Communication was really good too. We couldn’t ask for better.
Response from the Quality Department

Dear Marcio, we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.

Marisol Turro Homedes10
NOV 2022
excelente
todo
que estaba en obras el portal y no había ascensor, pero ya nos lo avisaron y nos lo compensaron
Response from the Quality Department

Estimada Marisol:
Muchas gracias por sus maravillosos comentarios en, estamos encantados de que disfrutara de su estancia entre nosotros. También quisiéramos agradecerle su comprensión cuando nos pusimos en contacto con usted en relación a los trabajos que estaban teniendo lugar en el portal del edificio. Nos alegramos enormemente de que estos no hayan afectado a su estancia.
Esperamos poder volver a recibirla muy pronto.

Jose L.H. Campos
Director de Calidad

Itziar Murga Martínez9.2
OCT 2022
Para repetir
Bien ubicado, a un paso de todos los lugares de interés de la ciudad. Apartamento amplio, limpio y muy bonito. La persona que nos entregó las llaves, Denis, muy amable. Recomendable 100%
El baño situado en la habitación, es muy original pero poco practica la ducha. Vajilla escasa para 7 personas. Nos informaron de que el edifico estaba en obras y no disponía de ascensor, a tan solo tres días del viaje, cuando las obras llevaban ya más de un mes en marcha. A pesar de darnos la opción de cancelar sin gastos, a tres días de un puente resulta realmente complicado encontrar otra alternativa. Aunque bien es cierto, que nos compensaron económicamente por el inconveniente.
Response from the Quality Department

Estimada Itziar:
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.
Lamentamos los inconveniente causados por los trabajos que estaban teniendo lugar en el portal del edificio. Tenga por favor por seguro que nos pusimos en contacto con usted tan pronto supimos que estos iban a afectar a su reserva. Agradecemos enormemente su comprensión.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Jose L.H. Campos
Director de Calidad

birgit urban9.6
OCT 2022
Review without any comments.

José Antonio7.5
SEP 2022
Review without any comments.

Rafał10
SEP 2022
Review without any comments.

Laura8.8
SEP 2022
en el centro de Málaga
El estilo de la casa y la ubicación
Había obras en el edificio, con mucho ruido, e incluso cortaron el agua. Pero la agencia intentó en todo momento que estuviéramos lo más cómodos posibles y solucionar lo que estuviera en su mano.
Response from the Quality Department

Estimada Laura, muchas gracias por elegir nuestro apartamento.
Le damos las gracias por sus amables palabras hacia nuestro personal. Estamos encantados de saber que hemos contribuido a su bienestar durante su estancia entre nosotros, y lamentamos cualquier inconveniente casado por los factures fuera de nuestro control.
Muchas gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Miguel Angel10
SEP 2022
Todo perfecto sobre todo la atención de las personas que lo gestionan bellísimas personas.
Response from the Quality Department

Estimado Miguel Angel, apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestros apartamentos. Siempre hacemos todo lo posible para ofrecer un servicio atento y personalizado. Gracias por apreciar nuestros esfuerzos.
Una vez más le agradecemos su amable opinión de nuestros servicios y esperamos poder servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

simone9.2
AUG 2022
Review without any comments.

Marek Tarda5.4
JUL 2022
Good apartment in the very crowded and noisy square
The invitation was very warm and pleasant, especially because Gemma could speak English. The location is close to the city center right next to the Cervantes theatre. The apartment was clean with well equipped kitchen and a washing machine.
Our experience was badly influenced with the mess around management of the parking of our cars - cash payment in advance, after first day the parking was not possible anymore, so we had to find public parking every evening, and eventually the cash was not paid back in the correct amount. After a confrontation chat, Gemma got silent without any other reaction. It was totally unprofessional behavior. Regarding the apartment, the central position had a handful of disadvantages. First, the night was extremely noisy with people being loud in the square every day until 6:30 am. Second, by walking it was quite far (20 min) to the closest (Malagueta) beach. Additionally, the door to the bathroom without a working lock was a real failure.
Response from the Quality Department

Dear Marek, first of all we would like to thank you for choosing our apartment. We are grateful for your feedback, as it helps us to understand how our guests experience their stay with us.
We are very sorry about the inconveniences you had with the parking and that you have been unable to use the parking place for the whole time of your stay. We apologize for the exceptional misunderstanding and miscommunication. Our team is know for their kindness, helpfulness and professionalism, and we are quite disappointed to hear that you felt we underperformed on this occasion.
Once again we thank you for sharing your feedback with us. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

Jaime10
JUL 2022
El estilo, el espacio, la calidad, la ubicacion
Response from the Quality Department

Estimado Jaime, muchas gracias por valorar su estancia con nosotros. Es muy importante para nosotros conocer la opinión de nuestros huéspedes. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos volver a verle pronto.

Aija T.
Departamento de Calidad

Muhammad10
JUL 2022
Great apartment
The apartment is in an excellent location in the centre of Malaga, just a couple of minute walk from the main square, and around 10 minutes from the beach. There is also a supermarket next door which is very handy. The apartment is also very spacious and all the rooms were great. All the facilities needed were provided and the staff were also very helpful, and always on hand to help if needed. Would definitely recommend.
Response from the Quality Department

Dear Muhammad, thank you very much for sharing your review regarding your stay in our apartment.
We appreciate your positive comments about our location and the service your received during the stay. It is always a pleasure to know that our guests went home with great holiday memories.
We hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Sherif10
JUL 2022
good value for money
Excellent location, beautiful apartment with all the facilities, workers who wish to help you with anything you need, the apartment is very clean, the price is more than appropriate
Response from the Quality Department

Thank you very much for such a positive feedback. We are grateful for your comments and kind words about our team. It was a pleasure to assist you on this occasion and we hope to meet you again in the future.

Aija T.
Quality Department

Georgia10
MAY 2022
The apartment was great. Close to Plaza de la Merced, next to a supermarket and fab places to eat. Would highly recommend
Response from the Quality Department

Thank you Georgia for your feedback and kind recommendation to other guests.
We hope to meet you in the future again.

Aija T.
Quality Department

Georgiana10
MAY 2022
Spectacular city center apartment
the design is amazing, very spacious and comfortable, thank you for our early check in!Very good communication.The house was very well stocked with a lot of amenities. It was just perfect for our group of 7 people. we spent quality time here. Would also recommend the Palermo coffee place just downstairs, breakfast and cocktails are amazing
it is a personal preferance, but I would have preffered a separate second bathroom than an ensuite one. Design was amazing tho
Response from the Quality Department

Dear Georgiana, thank you very much for sharin gyour personal opinion about our apartment with us. We really appreciate your time. Hope to have the opportunity to meet you soon again.

Aija T.
Quality Department

Sophia10
APR 2022
Review without any comments.

Pedram10
APR 2022
Bright spacious beautiful place
Great design. Spacious. Bright. Great service
Response from the Quality Department

Thank you very much for your feedback. Your comments help us to understand how our guests exjoy their stays with us.

Aija T.
Quality Department

Edel10
APR 2022
A wonderful location, looking out on Theatro Cervantes and the square in front of it, 1 minute walk from Plaza Merced. Stunning interior - the photos are real! Main bedroom is very generous and all bedrooms are good. Clean, an excellent lady handled check in, could not have been more helpful. There were not enough stars to rate this place!
Response from the Quality Department

Dear Edel, we appreciate the time you took to share your feedback. It is wonderful to hear we were able to make your stay special.
Hope to have the opportunity to meet you in near future again.

Aija T.
Quality Department

Anja9.6
APR 2022
Review without any comments.

Lucy9.7
MAR 2022
Lovely refurbished apartment with original features. Very spacious and clean. Brilliant location - extremely central to all the main sights, although this does mean it can be noisy at night. Would recommend Dynamit for dinner - delicious food!

Rosa10
MAR 2022
Muy maja, hospitalaria y dispuesta

Jasmine10
MAR 2022
fabulous
very comfortable, well laid out, very central

Bianca9.3
FEB 2022
Piso súper mono! Bien ubicado, anfitriona muy amable, en general todo muy bien! El único pero, el precio alto. Gracias, lo hemos pasado genial!

Sarah9.7
FEB 2022
If you are looking for a great apartment right in the middle of Malaga life then this is the place for you! Just around the corner from Plaza de la Merced with everything you could wish for within easy walking distance. Don´t expect peace and quiet but that is all part of the experience! Well equipped kitchen should you want to cook but we never used it. The bedrooms are a good size but we only used 2 of them so had plenty of storage space.

Inti10
FEB 2022
Rocio was extremely helpful, kind and very accommodating :) Thank you for the tips and lovable kind.
Response from the Quality Department

Thank you very much for your kind review.

We are glad to know that our kind and helpful team was a highlight of your stay. These kind of comments are a great source of motivation for us to keep on going the extra mile.

Aija Teilane
Quality Department

Judy9.7
JAN 2022
Fantastic spot. Looks exactly as photos. Really central to everything. We were all really comfortable there. Must recommend Dynamit down the road if your a a foodie. We all had a great weekend!
Response from the Quality Department

Thank you for your positive review. We are glad to hear you had a memorable stay and hope to see you again in the future.

Aija Teilane
Quality Department

Jana10
JAN 2022
Very modern and stylish apartment in the historical center. The location is perfect, close to all restaurants, bars and cafes and yet quiet at night. Gema who accomodated us was very friendly and helpful. We loved our stay, thank you!

Nuno10
JAN 2022
The apartment is very well located and serviced and served our three couples and a baby perfectly. The host was great during at check-in and accommodated last minute events. Recommended and looking forward to visiting again.

Paula9.7
DEC 2021
Estuvimos encantados con el piso. Todo muy lindo y excelente la ubicación. Nos olvidamos un paquete en el piso y fueron muy amables al gestionar el envío. Muy recomendado!

Ariadna9.7
DEC 2021
I am happy I found this place. The apartment is beautiful, spacious and the location is perfect. We received recommendations of supermarkets near the area. I recommend staying here!

Anne-Marie9.3
DEC 2021
Appartement très bien situé ,agréable

Miika9.7
NOV 2021
Great apartment in a really great location in the middle of Malaga! Rocio was easy to communicate with and made our stay easy. Interior is top notch and the beds are comfy and good.

Jacob10
OCT 2021
Very very Nice apartment and great service
Response from the Quality Department

Thank you for your feedback. It is such a pleasure to read your positive comments.

Thank you very much for choosing our apartment for your stay in Malaga. Hope to see you in near future again.

Aija Teilane
Quality Department

Aliyah Akram10
OCT 2021
Absolutely beautiful flat, it’s very spacious and comfortable. The central location is great for tapas and drinks, but obviously a little noisy in the evenings.
Response from the Quality Department

Dear Aliyah
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regards

Cristina Roldan Meroño10
SEP 2021
La casa es preciosa fui con unas amigas y nos ha encantado. Las habitaciones son amplias y con muchísima luz. Estaba todo limpio y ordenado. La ubicación buenísima. Roció ha sido muy atenta con nosotras y nos ha estado ayudando en todo momento. Sin duda recomendaría esta casa para pasar unos días en Malaga.
Response from the Quality Department

Estimada Cristina
Le agradecemos que eligiera nuestro apartamento GH Cervantes para esta ocasión, así como su amable recomendación. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Un saludo