Spacious apartment completely renovated and decorated mixing modern furniture and original hydraulic floors of the house, it is located in a historic building in Malaga next to the famous Cervantes Theater.
Upon entering the apartment, we find a room with high ceilings consisting of a modern and spacious kitchen and living room. The kitchen is fully equipped and has a long table and high chairs that separate it from the living-dining room area, from which we can access a small balcony from which to enjoy the views of the mythical and genuine Cervantes Theater.
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Cervantes Apartment
from to
Location was great, apartment was spacious, very clean and comfortable
My only little negative is the shower could sometimes run a little cold
Response from the Quality Department
Dear Delaine,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Quality Department.
Response from the Quality Department
Dear Christel,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Quality Department.
La decoración, la ubicación y la amabilidad excelente
Response from the Quality Department
Estimada Victoria:
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Departamento de Calidad.
Fin beliggenhed, fin indretning.
Gulvene var ikke særligt rene, låsen var håbløs (kostede os 180€ til en låsesmed for at få skiftet låsen, da vi havde efterladt en nøgle på indersiden af låsen om natten, og det mest irriterende var, at det så ud til at være en hyppig procedure), og så er det uhensigtsmæssigt med et glasbadeværelse i en lejlighed til 8 (men det vidste vi jo på forhånd). Airconditionen var centralt styret, men der var stor forskel på temperaturen i rummene.
Response from the Quality Department
Dear Lene,
We are pleased to hear that you appreciated the good location and beautiful decor of the apartment. However, we regret that the cleanliness of the floors did not meet your expectations. We will address this with our cleaning team to ensure better standards in the future.
Regarding the issue with the lock, we are sorry for the inconvenience you experienced. However, please note that if there is a problem with the lock due to keys being left inside, it is indeed the responsibility of the guest.
Concerning to the toilet and de air conditioner, we strive to be as transparent as possible with the information about our accommodations to help our clients make informed decisions when booking.
Thank you again for your comments. We hope to have the opportunity to host you again under more favorable conditions.
Quality Department.
The property is spacious and full of character and is in a great location a short walk from bars and restaurants. The property has a balcony, tv and all modern conveniences.
It was noisy at night from those enjoying the nearby night life.
Response from the Quality Department
Dear Daniel,
We are delighted to hear that you and your family enjoyed the fantastic property and its excellent location, just steps away from shops, bars, and restaurants. We are glad that you found the property spacious, full of character, and equipped with modern amenities, including a balcony and TV.
However, we regret that the noise from the nearby nightlife was a disturbance. Due to the wonderful location of our property, especially during this time of year, there can be more activity and movement in the area.
We appreciate your understanding and hope to have the pleasure of hosting you again in the future.
Quality Department.
Response from the Quality Department
Dear Kim,
Thank you for your lovely review. It was an honor to have you as our guest, and we`re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality department.
Response from the Quality Department
Dear Niamh,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Response from the Quality Department
Dear Steinar,
Thank you for your kind review. We are delighted to hear that you enjoyed the apartment and its great location, and that you found our host very helpful. We look forward to welcoming you back on your next visit.
Response from the Quality Department
Dear Jannik,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Málaga. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Response from the Quality Department
Dear Catrina,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Málaga . We look forward to welcoming you back again very soon.
The property was lovely. Very clean and spacious-had everything you needed for a nice stay. The position was fabulous. Cafes and restaurants outside front door, interesting plazas and sites nearby.
Response from the Quality Department
Dear Fay,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Deaprtment.
Response from the Quality Department
Dear Paola,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Response from the Quality Department
Dear Trevor,
First and foremost, we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Response from the Quality Department
Estimada Glensy:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Departamento de Calidad.
Response from the Quality Department
Dear Matthew,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Response from the Quality Department
Dear Barry,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to refine our services. We truly appreciate your understanding and constructive remarks.
Quality Department.
We had no complaints.
Response from the Quality Department
Dear Noel,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Quality Department
The hot water run out for morning showers with 6 people and we couldn´t use the moka pot!
Response from the Quality Department
Dear Claire,
Thank you for choosing to stay at our lovely apartment in central Malaga and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall experience, despite the rain, and found our place to be charming and accommodating. Your recommendation means a lot to us.
However, we are genuinely sorry to learn about the inconvenience you encountered regarding the shortage of hot water during morning showers with six people and the issue with the moka pot. Please accept our sincerest apologies for any disruption this may have caused to your stay.
It is essential to note that with a larger number of guests, the water heaters may require additional time to replenish and reheat the supply adequately. We apologize for any inconvenience this may have caused and assure you that we are looking into ways to minimize such occurrences in the future.
We want to assure you that our staff is available 24 hours a day to assist guests with any concerns or maintenance needs. Your comfort and satisfaction are paramount to us, and we would have been more than happy to address the problem promptly had we been made aware of it.
Your feedback is invaluable to us as we continually strive to enhance our guests´ experiences. We appreciate your understanding and patience in this matter.
Quality Department.
Response from the Quality Department
Dear guest,
Thank you for taking the time to share your experience. We are delighted to hear that our house was a perfect fit for your family providing a huge, cozy, and well-equipped space. It´s wonderful to know that the location added to the convenience of your visit. We appreciate your positive remarks about the warm welcome and we´re pleased that communication was easy for you. Thank you for recommending our accommodation. We look forward to the possibility of hosting you again in the future.
Quality Department
Response from the Quality Department
Dear Erika,
Thank you for sharing your experience. We´re thrilled to hear that you enjoyed our beautiful apartment in the heart of Malaga, finding the perfect blend of modernity and original charm.
We appreciate your kind words about Rocío´s friendliness and helpfulness. Providing excellent service is our priority, and we´re delighted she contributed positively to your experience.
We look forward to the opportunity to welcome you back.
Quality Department
Response from the Quality Department
Dear Kenneth,
Thank you for your comment. We are pleased to hear that you enjoyed the wonderful central setting. We hope you had a great stay and a pleasant experience. We appreciate your preference and look forward to hosting you again in the future.
Quality Department
Response from the Quality Department
Dear Keil,
Thank you for your feedback. We´re delighted to hear that you enjoyed your stay with us. It´s wonderful to know that our fantastic central location made it easy for you to explore great restaurants, shopping, and local attractions. We hope to have the pleasure of hosting you again in the future. If you ever find yourself back in the area, we´d love to welcome you back. Safe travels and warm regards.
Response from the Quality Department
Dear Nina, Thank you for your kind words regarding our apartment. We are delighted to hear that you found it beautiful and appreciated its great location.
Our team strives to provide a comfortable and enjoyable experience for our guests, and we are pleased that we could contribute to your positive stay.
Thank you for choosing our accommodation, and we hope to have the pleasure of hosting you again in the future.
Quality Department
Response from the Quality Department
Dear Mary,
We are thrilled to hear that you had a wonderful stay and loved your time with us. Providing exceptional experiences for our guests is our utmost priority.
Thank you for choosing to stay with us, and we look forward to the opportunity of hosting you again in the future.
Quality Department
Response from the Quality Department
Dear Fernanda,
Thank you for sharing your positive experience with us. We´re delighted to hear that the flat was well located, spacious, and comfortable. We appreciate your recognition of the cleanliness and are pleased that Rocio´s food recommendations added to your experience. Thank you for choosing our accommodation, and we hope to have the pleasure of hosting you again in the future.
Quality Department
Response from the Quality Department
Dear Bella Burchfield,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Celeste, Agradecemos sinceramente su comentario positivo. Estamos comprometidos a garantizar que su experiencia sea excepcional. Agradecemos su elección y esperamos tener el honor de recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear guest,
Thank you for your kind feedback. We´re delighted to hear that you enjoyed the modern and spacious accommodation right in the center, and that it was perfect for you. We hope you had a pleasant stay, and we would be pleased to welcome you again in the future.
Quality Department
Por la noche se oyen muchos ruidos, está en una plaza y hay bares. Esta es la única pega, el resto muy bien.
Response from the Quality Department
Estimada Agnes, Agradecemos sus comentarios y nos alegra saber que encontró el apartamento bonito y amplio, así como que la ubicación en pleno centro fue de su agrado. Lamentamos cualquier inconveniente causado. Agradecemos su comprensión y esperamos tener la oportunidad de recibirle nuevamente, ofreciendo una experiencia aun más placentera.
Departamento de Calidad
Response from the Quality Department
Dear Angela,
Thank you for your lovely review. We´re delighted to hear that you loved your stay in Malaga and enjoyed the great location. It´s fantastic to know that the cafe downstairs added to your experience with the best coffee. We strive to provide accommodating and friendly service, and your recommendation means a lot to us. If your travels bring you back to Malaga, we would be honored to host you again.
Response from the Quality Department
Dear Yee Sian,
Thank you for sharing your positive experience. We´re thrilled to hear that you enjoyed the spacious and well-furnished apartment, and that the location was excellent for your needs. We look forward to the opportunity to host you again on your future visits.
Quality Department
L’emplacement La disposition des chambres Et la surface au sol.
tout était parfait.
Response from the Quality Department
Dear Ilham, Thank you for your wonderful feedback. We´re delighted to hear that you had an excellent weekend in our apartment. It´s fantastic that you enjoyed the location. We appreciate your kind words, and we look forward to welcoming you back for another perfect stay in the future.
Quality Department
Zeer goede locatie. Alles piekfijn in orde. Behulpzame host. Goede bedden.
Op zaterdagnacht was er wel wat lawaai van mensen die op stap gingen, maar met wat oordopjes zeker te verhelpen.
Response from the Quality Department
Dear Yannic, Thank you for your positive feedback. We´re pleased to hear that you enjoyed the apartment in a prime location and found everything to be in good. Your satisfaction is important to us, and we hope to have the opportunity to host you again in the future.
Quality Department
Lovely building. Nice appartment.
Over priced. I asked my family how much they thought I´d paid and every one of them guessed 25-30% of what I actually paid.
Response from the Quality Department
Dear Paul Lanigan, We appreciate your honest feedback. Your insights and satisfaction mean a lot to us. It´s rewarding to know that you found our location to be a positive factor in your stay. Your opinion is very important to us, and we look forward to serving you again in the near future.
Quality Department
Response from the Quality Department
Dear Manuel, Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Quality Department
Response from the Quality Department
Estimado Alejandro, Nos llena de satisfacción saber que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas y que pudo disfrutar de su estancia plenamente. Su comentario refuerza nuestro compromiso constante con la calidad y la excelencia en el servicio que brindamos a nuestros valiosos huéspedes.
Departamento de Calidad
Response from the Quality Department
Dear Glyn, Thank you for your feedback. We´re pleased to hear that our team was available and accommodating during your check-in, and that you found the apartment to be of a high standard. We´re also glad you enjoyed the lively area while appreciating the insulation of the apartment. We hope to have the pleasure of hosting you again soon.
Quality Department
Amazing location near Cervante Theatre, easily accessible to nearby taxis, bus station and train station. Comfy property, good amenities Perfect for our family group stay
There’s a beautiful glass walled ensuite in one of the bedrooms, but guven it was completely glass and visible and we had a group it was quite funny when trying to share 1 bathroom between everyone as nobody else other than myself and my husband were comfortable to use the ensuite.
Response from the Quality Department
Dear Lamia, We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Quality Department
Response from the Quality Department
Dear Alex, Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Quality Department
Response from the Quality Department
Dear Andrea, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Málaga. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
tout était parfait !! la déco- l’accueil chaleureux - le confort des lits - emplacement
Response from the Quality Department
Dear Marie,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Niels. Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip. Inglés: Jose L.H. Campos. Quality Department Manager.
the place is very central, within east walking distance of most places
Response from the Quality Department
Dear Linda,
We wanted to take this opportunity to thank you sincerely for selecting our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.
Jose L.H. Campos
Quality Department Manager
The property was very well equipped- had everything and more we needed for a comfortable stay. Fantastic location.
Nothing - it was all great.
Response from the Quality Department
Dear Laura,
We are genuinely grateful for your positive review. It is heartening to know you found our apartment fabulous and well-equipped. We´re thrilled you enjoyed your stay and the location. Thank you for your kind words.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Frank Nguyen,
Firstly we would like to thank you for choosing our apartment for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear. We are also very pleased to read your satisfaction with the comfort of the apartment we accommodated you and we are grateful for your highlight on the beauty of it, aimed at guaranteeing a memorable stay. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
mooi inrichting, luxe afgewerkt in mooi oud pand. alles aanwezig wat nodig is. centraal in centrum gelegen
luidruchtige mensen buiten en gehorig in het pand; hal, mensen die appartement boven heen en weer lopen
Response from the Quality Department
Dear Pieter,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated.We are sorry to hear that the noises caused by other people have affected your overall stay. Nonetheless, we would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
The flat is very spacious and attractively designed and decorated. We especially liked the large open-plan sitting room/dining room/kitchen with a balcony onto the square. The 4 bedrooms (5 beds) were ideal for us being a group of 5 friends and the large master bedroom is extremely spacious and had plenty of storage. The location of the apartment is ideal being close to the streets of old Malaga with all its shops and restaurants and Plaza de la Merced.
The twin bedroom is rather compact for 2 adults to share and there was no storage at all, which was rather inconvenient. The 2 ladies sharing this had to use some of the kitchen cupboards for their clothes. Unfortunately the shower in the 2nd communal bathroom was out of action for the 1st day of our stay, however we were advised of this on arrival and it was remedied the next day. Malaga is a busy city with a thriving nightlife, so unfortunately there was some noise at night in the street and square outside. We used the external wooden shutters in addition to the internal ones, but there was still some noise in the early hours.
Response from the Quality Department
Dear Sarah,
Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our lovely apartment and that the open-plan living area and the balcony were a highlight for you.
We are sorry to hear that the twin bedroom was a bit compact for you. Please accept our apologies for the inconvenience caused by the out-of-order shower, but we are glad that it was remedied promptly. We appreciate your understanding of the noise from the busy city. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Polina,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Cedric,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
almost everything, location great and so central, beds super comfy and apartment so nice.
expected enough soap and shower/shampoo gel and toilet paper for our stay of three nights for five friends but had to purchase all these after 1 day !
Response from the Quality Department
Dear Anne,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Sandro:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Comodidad, ubicación inmejorable, amplitud del apartamento, luminoso, acogedor, limpio. La balconada al Teatro Cervantes.
Tener que salir a las 11H el día que nos ibamos.
Response from the Quality Department
Estimada María José:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Málaga.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Dave,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
The lady we met for the key exchange was really friendly & knowledgeable of the area. The apartment was really clean. Location is fantastic, only short walks to local restaurants/bars also the supermarket is just around the corner. Air con in every room Also there is a lift available (brand new)
Nothing, it felt like a home from home.
Response from the Quality Department
Dear Kelly,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Debby,
Thank you for writing this review and for highlighting the cleanliness. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Damien,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Maria,
We are delighted to read how much you have enjoyed your time with us in Granada. We could not be happier that you enjoyed the apartment so much. Thank you for the recommendation, this is certainly our greatest reward.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sophie,
It is a pleasure for us to read this great review after stay. Thank you for taking the time to write it.
We will be more than delighted to welcome you again in your next trip.
Jose L.H. Campos
Quality Department Manager
very good location. great facilities, well equipped and beautifully decorated.
some Electrics need attention and renovation of internal close require finishing.
Response from the Quality Department
Dear Jean,
Thank you for having chosen us and for taking the time to review us. We appreciate the constructive critics you have shared with us. Surely it will help us know which aspecto to improve for our future guests.
Jose L.H. Campos
Quality Department Manager
Todo excelente, súper bonito, bien ubicado, estaba todo limpio. Nos recibió Maria José, muy agradable, muy simpática, nos ha dado algunas recomendaciones, la verdade que súper bien. 100% recomendable
Response from the Quality Department
Estimada Inés:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Gabriela:
Ante todo agradecerle por elegirnos para su estancia en Málaga y por tomarse el timepo para escribir esta reseña. Estamos encantado de poder leer que ha disfrutado de su estancia con nosotros y esperamos poder volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Elisabeth,
Thank you for choosing our apartment for your stay in Malaga and for taking the time to make us know through your review some aspects of your stay. Sorry about the inconveniences you describe -we brought to your attention that there were some works at the entrance of the building as soon as we knew about them and offered a compensation accordingly. However, we are happy to know that Gema was professional and could help you with the problems you describe. Thank you for giving us the opportunity to assist you. We are happy that in the end you had a nice stay in Malaga and hope that you will give us again the opportunity to host you again in one of our apartments.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Claire,
Thank you for staying at our apartment and for taking the time to write a review and highlighting the central location. Please accept our apologies if you felt the communication felt short at some points. Rest assured your comments will help us to avoid this from repeating again in the future.
Thank you again, we look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Mark,
We would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Anne-Laurence,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you had a lovely stay with us at our apartment. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Ni me gustó la estrategia de decirte 3 días antes que el ascensor no funciona y te hacen un 20% descuento o lo puedes cancelar cuando a tres días y en fechas festivas es imposible encontrar algo, sabiendo que las obras van para largo. Otro inconveniente fue el vecino del piso de abajo que le molestaba todo y estuvo un par de veces llamando la atención
Response from the Quality Department
Estimado Alberto:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
En ce moment l´ascenseur est hors service !
Response from the Quality Department
Dear Farah,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay. Thank you as well for praising our staff´s hospitality and for sharing the remarks about the lift.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Marcio, we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
todo
que estaba en obras el portal y no había ascensor, pero ya nos lo avisaron y nos lo compensaron
Response from the Quality Department
Estimada Marisol:
Muchas gracias por sus maravillosos comentarios en, estamos encantados de que disfrutara de su estancia entre nosotros. También quisiéramos agradecerle su comprensión cuando nos pusimos en contacto con usted en relación a los trabajos que estaban teniendo lugar en el portal del edificio. Nos alegramos enormemente de que estos no hayan afectado a su estancia.
Esperamos poder volver a recibirla muy pronto.
Jose L.H. Campos
Director de Calidad
Bien ubicado, a un paso de todos los lugares de interés de la ciudad. Apartamento amplio, limpio y muy bonito. La persona que nos entregó las llaves, Denis, muy amable. Recomendable 100%
El baño situado en la habitación, es muy original pero poco practica la ducha. Vajilla escasa para 7 personas. Nos informaron de que el edifico estaba en obras y no disponía de ascensor, a tan solo tres días del viaje, cuando las obras llevaban ya más de un mes en marcha. A pesar de darnos la opción de cancelar sin gastos, a tres días de un puente resulta realmente complicado encontrar otra alternativa. Aunque bien es cierto, que nos compensaron económicamente por el inconveniente.
Response from the Quality Department
Estimada Itziar:
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.
Lamentamos los inconveniente causados por los trabajos que estaban teniendo lugar en el portal del edificio. Tenga por favor por seguro que nos pusimos en contacto con usted tan pronto supimos que estos iban a afectar a su reserva. Agradecemos enormemente su comprensión.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
El estilo de la casa y la ubicación
Había obras en el edificio, con mucho ruido, e incluso cortaron el agua. Pero la agencia intentó en todo momento que estuviéramos lo más cómodos posibles y solucionar lo que estuviera en su mano.
Response from the Quality Department
Estimada Laura, muchas gracias por elegir nuestro apartamento.
Le damos las gracias por sus amables palabras hacia nuestro personal. Estamos encantados de saber que hemos contribuido a su bienestar durante su estancia entre nosotros, y lamentamos cualquier inconveniente casado por los factures fuera de nuestro control.
Muchas gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimado Miguel Angel, apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestros apartamentos. Siempre hacemos todo lo posible para ofrecer un servicio atento y personalizado. Gracias por apreciar nuestros esfuerzos.
Una vez más le agradecemos su amable opinión de nuestros servicios y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
The invitation was very warm and pleasant, especially because Gemma could speak English. The location is close to the city center right next to the Cervantes theatre. The apartment was clean with well equipped kitchen and a washing machine.
Our experience was badly influenced with the mess around management of the parking of our cars - cash payment in advance, after first day the parking was not possible anymore, so we had to find public parking every evening, and eventually the cash was not paid back in the correct amount. After a confrontation chat, Gemma got silent without any other reaction. It was totally unprofessional behavior. Regarding the apartment, the central position had a handful of disadvantages. First, the night was extremely noisy with people being loud in the square every day until 6:30 am. Second, by walking it was quite far (20 min) to the closest (Malagueta) beach. Additionally, the door to the bathroom without a working lock was a real failure.
Response from the Quality Department
Dear Marek, first of all we would like to thank you for choosing our apartment. We are grateful for your feedback, as it helps us to understand how our guests experience their stay with us.
We are very sorry about the inconveniences you had with the parking and that you have been unable to use the parking place for the whole time of your stay. We apologize for the exceptional misunderstanding and miscommunication. Our team is know for their kindness, helpfulness and professionalism, and we are quite disappointed to hear that you felt we underperformed on this occasion.
Once again we thank you for sharing your feedback with us. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Estimado Jaime, muchas gracias por valorar su estancia con nosotros. Es muy importante para nosotros conocer la opinión de nuestros huéspedes. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
The apartment is in an excellent location in the centre of Malaga, just a couple of minute walk from the main square, and around 10 minutes from the beach. There is also a supermarket next door which is very handy. The apartment is also very spacious and all the rooms were great. All the facilities needed were provided and the staff were also very helpful, and always on hand to help if needed. Would definitely recommend.
Response from the Quality Department
Dear Muhammad, thank you very much for sharing your review regarding your stay in our apartment.
We appreciate your positive comments about our location and the service your received during the stay. It is always a pleasure to know that our guests went home with great holiday memories.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Excellent location, beautiful apartment with all the facilities, workers who wish to help you with anything you need, the apartment is very clean, the price is more than appropriate
Response from the Quality Department
Thank you very much for such a positive feedback. We are grateful for your comments and kind words about our team. It was a pleasure to assist you on this occasion and we hope to meet you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Georgia for your feedback and kind recommendation to other guests.
We hope to meet you in the future again.
Aija T.
Quality Department
the design is amazing, very spacious and comfortable, thank you for our early check in!Very good communication.The house was very well stocked with a lot of amenities. It was just perfect for our group of 7 people. we spent quality time here. Would also recommend the Palermo coffee place just downstairs, breakfast and cocktails are amazing
it is a personal preferance, but I would have preffered a separate second bathroom than an ensuite one. Design was amazing tho
Response from the Quality Department
Dear Georgiana, thank you very much for sharin gyour personal opinion about our apartment with us. We really appreciate your time. Hope to have the opportunity to meet you soon again.
Aija T.
Quality Department
Great design. Spacious. Bright. Great service
Response from the Quality Department
Thank you very much for your feedback. Your comments help us to understand how our guests exjoy their stays with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Edel, we appreciate the time you took to share your feedback. It is wonderful to hear we were able to make your stay special.
Hope to have the opportunity to meet you in near future again.
Aija T.
Quality Department
very comfortable, well laid out, very central
Response from the Quality Department
Thank you very much for your kind review.
We are glad to know that our kind and helpful team was a highlight of your stay. These kind of comments are a great source of motivation for us to keep on going the extra mile.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for your positive review. We are glad to hear you had a memorable stay and hope to see you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for your feedback. It is such a pleasure to read your positive comments.
Thank you very much for choosing our apartment for your stay in Malaga. Hope to see you in near future again.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Aliyah
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regards
Response from the Quality Department
Estimada Cristina
Le agradecemos que eligiera nuestro apartamento GH Cervantes para esta ocasión, así como su amable recomendación. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Un saludo