menu
MADRID SEVILLE GRANADA MALAGA COSTA DEL SOL FLORENCE CADIZ CORDOBA GIJON PISA
VIEW PHOTO
  1. HOME   
  2. Granada   
  3. Holiday rentals   
  4. Atico Zacatin

Atico Zacatin
Penthouse

Granada · Centro

9.5 (79 valuations)


1-4
Guests

1
Bedroom

1
Bathroom

56 m2
Surface

About accommodation

Peaceful and charming penthouse located in a recently restored building in the center of Granada, with views to the Alhambra and the Cathedral. This penthouse it’s located in the shopping area and the old town of the city, a perfect location because it’s near to the most important monuments.

It’s a spacious penthouse with a nice living room with an amazing view to the Cathedral and the Alhambra. This living room has a sofa-bed with 2 single beds 0,90 cm, and a dining area, with a table for four people. It has also a Smart TV.

The kitchen it’s fully equipped with everything you need for a comfortable stay, washing machine and dryer included.

There is a bedroom with two beds 100 cm, and a Smart TV. Finally, there is a bathroom with a shower.

This penthouse has heating and air conditioning in every room, to make your stay perfect.

The privileged location of this apartment will allow you to enjoy the city and every touristic place of the old town. It’s, without a doubt, the perfect choice to know the charms of the city of Granada.

Air conditioning Central
Heating Central
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Floor 4th Floor
Elevator Available
Sofa-bed Capacity 1-2 persons
WiFi Free
Television Smart TV
Coffee Maker Capsules
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> A/GR/00328


According to the project classification report issued by the Department of Facilities and Works of the TERRITORIAL DELEGATION OF CULTURE, HOUSING, TOURISM, AND SPORTS dated 20/02/2017, upon review of the submitted documentation and analysis of the Project, and once the compliance with Article 19.4 of Decree 193/2014 has been verified, it determines the appropriateness of technical difficulty according to the justifying report of the architect, due to the severe technical difficulty and the level of cataloging/protection that the building holds, in compliance with:

Section 1.4 8) Communications area. Stairs. Minimum width of user stairs.

As it is a protected building according to Catalog Sheet No. 04.188 of the Special Plan of the Central Area of Granada with a Cataloging/Protection level A2,

The following compensatory measures are provided:

1.1. Interpretative provision of the building or the element under protection.
1.3. Artistic lighting.
1.5. Information about museums/exhibitions/activities of relevance to the municipality.

These exemptions are included in

- Annex V of Decree 194/2010 "Requirements for classification compliance which may be subject to exemption".

- Annex VI of the aforementioned Decree 194/2010 "Necessary compensations for the exemption from classification-related requirements" Point 1. "Compensations for establishments in protected buildings".
Book now



Discount code
APPLY
Book now

Do you have any questions or doubts about accommodation?


Request for information

View on the map

The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:




• Reception and luggage custody service. 5€ per suitcase and day.


• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.


*Possibility of daily periodic cleaning apart. Ask for price.


Apartment’s Rating

9.5 (79 Valuations)

Location
9.8
Quality
9.4
Cleaning
9.5
Staff
9.3
Facilities
9.5
Recommendable
9.4

We are interested in your opinion


Our Guests’ Opinions

Christa van Daalen9
FEB 2024
Locatie en ruimte
Response from the Quality Department

Dear Christa,

Thank you for your feedback. We´re pleased to hear that you appreciated our location and the spaciousness of our accommodations. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable experience soon.

Quality Department.

Patricia Ruiz Jimenez10
FEB 2024
Todo excelente. Desde el recibimiento por el personal, las instalaciones, la comodidad y sobre todo el orden y la limpieza.
No puedo decir nada que no me haya gustado. El apartamento superó nuestras expectativas.
Response from the Quality Department

Estimada Patricia:

Agradecemos sinceramente sus amables palabras y nos complace saber que su experiencia con nosotros fue excelente en todos los aspectos, desde el recibimiento hasta la comodidad y la limpieza de nuestras instalaciones. Es un honor para nosotros haber superado sus expectativas. Esperamos poder recibirle nuevamente en el futuro.


Departamento de Calidad.

Yolanda Martínez Cebrian9
FEB 2024
Limpieza. Ubicación. Decoración. Colchones y almohadas,muy importante para mí. Todas las comodidades, me gustó que hubiera lavadora aunque no la usé,al igual que el lavavajillas. Buen detalle dejar cápsulas de café y sobres de azúcar. Las vistas y el techo de madera hacen la diferencia. La climatizacion perfecta.
Si acaso puedo decir que el tramo de escaleras al final no me lo esperaba porque llevamos 4 maletas grandes. Pero aun así eran pocos escalones.
Response from the Quality Department

Estimada Yolanda:

Agradecemos sinceramente su comentario sobre su reciente estancia en nuestro alojamiento. Nos complace saber que disfrutó de diversos aspectos de su estadía, como la limpieza, ubicación, decoración, comodidades, y las vistas especiales que ofrece nuestro techo de madera. Lamentamos cualquier inconveniente que pudo haber experimentado con el tramo final de escaleras al llevar sus maletas. Pero nos alegra que al final no haya supuesto un gran inconveniente para usted ya que se tratan de muy pocos escalones. Valoramos sus comentarios y esperamos tener el placer de recibirlo nuevamente en el futuro para brindarle otra estancia memorable.

Departamento de Calidad.

Jerry Chabica9
JAN 2024
The location was right in the center next to the cathedral. Unit was on the top floor with a nice view of the tile roofs. A pleasant surprise was an elevator for the first 3 floors and only a short flight of stairs to this unit. Decor was nice and with every amenity including Netflix which was really nice to have after a long day of sightseeing.
Nothing major except some of the window shades were not working.
Response from the Quality Department

Dear Jerry,

Thank you for sharing your experience. We´re glad you enjoyed our central location and the charming view from the top floor. Providing convenience is our priority, so we´re delighted you found the elevator and minimal stairs to your unit to be a pleasant surprise. It´s wonderful to hear that you appreciated the decor and amenities. We apologize for the inconvenience with the window shades and assure you it will be promptly addressed. We value your feedback and hope to welcome you back for another enjoyable stay.

Quality Department.

David Agullo8
DEC 2023
Apartamento muy centrico, con muchos servicios, tiendas y restaurantes alrededor. Desde el apartamento se puede ver parte de la catedral y una torre de la alhambra. El apartamento esta cuidado y es muy comodo.
Ruido de las maquinas de aire acondicionado de los edificios colindantes
Response from the Quality Department

Estimado David:

Agradecemos sinceramente su positiva reseña y nos alegra saber que disfrutó de la ubicación céntrica del apartamento, así como de la comodidad y servicios que ofrece. Lamentamos cualquier inconveniente relacionado con el ruido de las máquinas de aire acondicionado de los edificios vecinos. A pesar de que se trata de algo externo y ajeno a nuestras competencias, valoraremos y tomaremos medidas para abordar este tema y realizar las acciones necesarias. Su retroalimentación es invaluable y esperamos tener la oportunidad de recibirle nuevamente para ofrecerle una experiencia aún más placentera.

Departamento de Calidad.

Monica Garcia10
DEC 2023
Esta estancia es ideal, lo tiene todo, hemos pasado unos días increíbles en pleno centro de Granada, volveremos y, seguramente lo recomendaremos.
Response from the Quality Department

Estimado Menamoni:

Gracias por compartir su experiencia positiva. Nos alegra saber que tuvo una estancia ideal y que disfrutó de unos días increíbles en el corazón de Granada. Será un placer darle la bienvenida de nuevo en el futuro, y agradecemos cualquier recomendación que pueda hacer.

Departamento de Calidad.

Ruiwen Ma8
DEC 2023
We booked a room with panoramic view. The window with Cathedral view is astounding. The apartment is cozy, warm and good lighting. We had good rest here.
The key to the ground door is not easy to open. However the staff is helpful.
Response from the Quality Department

Dear Ruiwen,

Thank you for sharing your positive experience with us. We´re delighted to hear that you enjoyed the panoramic view of the Cathedral from your room and found the apartment cozy, warm, and well-lit. It´s wonderful to know that you had a good rest during your stay.

We apologize for any inconvenience with the ground door key but are pleased to hear that our staff was helpful in addressing the issue. Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay.

Quality Department.

Jesús Moreno9
DEC 2023
Review without any comments.

Rocio9.7
DEC 2023
Ubicación inmejorable muy acogedor y calentito, sin duda recomendable y esperamos repetir.
Response from the Quality Department

Estimada Rocio,

Agradecemos sinceramente sus amables palabras acerca de su estancia en nuestro establecimiento. Nos complace saber que encontró la ubicación inmejorable y que disfrutó de la acogedora calidez de nuestras instalaciones. Su recomendación es muy apreciada, y esperamos con entusiasmo la posibilidad de darle la bienvenida nuevamente en el futuro.

Departamento de Calidad

Rocio Casuso Gutierrez10
DEC 2023
Muy cómodo, muy céntrico y muy tranquilo, sin ruidos. El personal muy amable nos hizo sugerencias muy acertadas
Nada
Response from the Quality Department

Estimada Rocio:

Agradecemos sinceramente su positiva evaluación. Nos complace saber que encontró nuestro lugar cómodo, céntrico y tranquilo, sin ruidos molestos. Además, estamos encantados de que haya apreciado las sugerencias acertadas del personal. Valoramos su estancia y esperamos recibirle nuevamente en el futuro.

Departamento de Calidad.

Jaehyun An10
DEC 2023
Review without any comments.

Lina Maria Santmarti Bauçà10
NOV 2023
El apartamento está super bien situado y tiene todo lo necesario. Decorado con gusto y muy acogedor.
Response from the Quality Department

Estimada Lina María:

Agradecemos inmensamente sus amables palabras, especialmente en lo que respecta a la ubicación y decoración de nuestro apartamento. Nos alegra saber que lo encontró conveniente y acogedor. Esperamos tener el placer de recibirlo de nuevo en el futuro cercano para brindarle otra experiencia excepcional.


Departamento de Calidad.

María Dolores Benavente Scartaccini10
NOV 2023
Nos tocó el ático. Tenía ascensor y luego una pequeña escalera. Pero nada complicada. El apartamento era precioso, se veía la Catedral y la Alhambra.
Response from the Quality Department

Estimada María Dolores,

Apreciamos su comentario sobre nuestro ático. Nos complace saber que el ascensor y la pequeña escalera no representaron inconvenientes y que disfrutó de las impresionantes vistas de la Catedral y la Alhambra desde el apartamento. Trabajamos arduamente para ofrecer experiencias cómodas y hermosas. Siempre estamos a su disposición para mejorar su estancia. Gracias por elegirnos; esperamos darle la bienvenida nuevamente.

Departamento de Calidad.

Ralf Beste9
NOV 2023
Review without any comments.

Javi Bandrés Rubín de Celis9
NOV 2023
Review without any comments.

NIEVES IGLESIAS BUIGUES8
NOV 2023
Review without any comments.

Amaiur Berasategi Catalan10
NOV 2023
Precioso apartamento, muy agradable, con una muy bonita decoración, con todo lo necesario en la cocina con electrodomésticos modernos, con bonitas vistas y una ubicación perfecta. Volvería sin duda.
El apartamento tiene mucha luz, lo cual es muy bueno, pero había ratos en los que en el baño hacía mucho calor por el sol.
Response from the Quality Department

Estimado Amaiur,

Nos complace enormemente saber que encontró el apartamento a su gusto y que la decoración, las comodidades de la cocina, las vistas y la ubicación contribuyeron a una experiencia positiva. Su intención de volver es el mejor cumplido que podríamos recibir.

Tomamos nota de su observación respecto al calor en el baño debido a la luz solar directa. Estamos explorando soluciones para moderar la temperatura y asegurar el confort total en todo momento.

Agradecemos su valioso comentario y esperamos darle la bienvenida nuevamente pronto.

Departamento de Calidad.

Antoine Rames8
OCT 2023
Parfait emplacement pour être au calme tout en étant en plein centre historique de la ville. Nombreuses navettes à proximité pour sillonner tous les quartiers de la ville. Pratique.
Pas nickel à notre arrivée, mais étions arrivés en avance. Ceci explique peut-être cela. Bon séjour.
Response from the Quality Department

Dear Antonie,

Thank you for taking the time to share your thoughts on your recent stay with us. We´re delighted to hear that you found our location to be perfect for enjoying a peaceful atmosphere while being in the heart of the historic city center. It´s wonderful to know that the proximity to various shuttle services made it convenient to explore different neighborhoods in the city.

Regarding cleanliness, as you mentioned, our check-in time is at 3 PM, so we cannot guarantee that the apartment will be cleaned and available before this time in case guests arrive earlier. We appreciate your understanding and hope that, despite this minor incident, you were able to enjoy your stay and our wonderful city. It will be a pleasure to host you again in the future.

Quality Department.

Nancy Doblado10
OCT 2023
Apartamento realmente precioso y muy limpio, unas vistas bellas desde casa ventana. Camas y sofa cama cómodos, muchos restaurantesy tiendas alrededor. Transporte muy cercano. Muy felices de haber elegido este hospedaje.
Response from the Quality Department

Estimada Nancy:

Nos hace muy felices saber que el apartamento les encantó, que todo estuvo a la altura con la limpieza, las vistas, y la comodidad de las camas y el sofá cama. Es genial que también hayan disfrutado de la cercanía a los restaurantes, tiendas y el transporte. Nos alegra muchísimo que estén contentos con su elección de hospedaje.

Les agradecemos por elegirnos y esperamos volver a verlos pronto en el futuro para ofrecerles una estancia aún más placentera.

Vincent Barras8
OCT 2023
L´emplacement
L´odeur désagréable dans l´appartement
Response from the Quality Department

Dear Vincent,

Thank you for taking the time to share your feedback with us. We appreciate your comments about the location. However, we´re truly sorry to hear about the unpleasant smell you encountered in the apartment. This is an inusual situation and doesn´t represent the quality standars that we want to offer to our guests. We will investigate the issue to ensure it´s addressed promptly. Your comfort and satisfaction are important to us, and we´re committed to making improvements based on your valuable input. We hope you´ll give us another opportunity to provide you with a more pleasant experience during your next stay. Your feedback helps us continually enhance our services.

Quality Department.

INES DE LA VARGA ALLER10
OCT 2023
Review without any comments.

Anja Kögl10
OCT 2023
Review without any comments.

Jawaid Panjwani9
OCT 2023
Comfortable apartment with great views.
Response from the Quality Department

Dear Jawaid,

Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment and you found it comfortable.

Your positive comments are truly appreciated and we look forward to welcoming you back soon.

Quality Department.

Jorge Sancjez Garcia10
SEP 2023
Las.vistas y la tranquilidad
nada
Response from the Quality Department

Estimado Jorge:

Agradecemos su comentario sobre las vistas y la tranquilidad. Nos complace saber que disfrutó de la belleza del entorno y la paz que ofrecemos en nuestro lugar. Su satisfacción es importante para nosotros, y esperamos que haya tenido una experiencia relajante y agradable durante su estancia.

Si en el futuro decide volver, estaremos encantados de recibirle nuevamente y brindarle un servicio excepcional. Gracias por elegir nuestro lugar y por su amable comentario.

Departamento de calidad.

Bushra Ishaqat10
SEP 2023
Would definitely return and book there on our next visit
Excellent location and the host was very friendly and helpful
Response from the Quality Department

Dear Bushra,

Thank you very much for your kind words, and we´re thrilled to hear that you would definitely return and book with us on your next visit. We´re delighted that you enjoyed our excellent location and found our host to be friendly and helpful.

Guest satisfaction is our top priority, and we strive to provide a welcoming environment and quality service. We look forward to your next stay and are here to ensure it´s just as enjoyable and memorable.

Quality Department Manager

Joe Vallo10
SEP 2023
Stop looking! Book this place now. Large apartment close to everywhere. Every corner you turn in Granada has something new and you´re close to it all. Plaza Nueva, The Cathedral and the Arab market is right there. The apartment is very large, bed, bathroom, kitchen and living room are all top notch and modern. There is a lift to the top floor but because it is a penthouse you need to walk 1 flight up..totally worth it! Parking is about a 7 minute walk away at 15 Euros a day. I was able to check in a little early and was met on site by a informative young lady that took the time to help me book Alhambra, (I got lucky its usually booked months in advance). I suggest you drive to Alhambra or its like a 35 minute walk, understand you will be walking all day when you get there too. Overall a great clean & convenient place and easy professional service.
Response from the Quality Department

Dear Joe,

We are truly grateful for your glowing and informative review. Your enthusiastic recommendation means the world to us.

It´s fantastic that you found our large and modern apartment to be perfectly situated for exploring Granada´s treasures, with key attractions nearby, and the Arab market right at your doorstep. We´re pleased that the interior of the apartment met your expectations and provided you with a comfortable and enjoyable stay.

We´re thrilled that our team member could assist you in booking the Alhambra and offer valuable information. Providing professional service is a priority for us.

Your kind words motivate us to continue providing exceptional experiences for our guests. We look forward to hosting you again in the future, offering another clean, convenient, and enjoyable stay.

Yasmina Martin Toledo10
AUG 2023
Fantástico.
Todo perfecto. Limpio y céntrico y precioso. Vuelvo seguro.
Response from the Quality Department

Estimada Yasmina, Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.

Departamento de Calidad

Doris Peñarrocha10
AUG 2023
Zacatín excelente.
Ubicación, anfitriones, Fernando un encanto y Elvira como de la familia. La chica de la limpieza maravillosa. Nos retrasamos y nos atendió con una sonrisa. Gracias! La cama king size, gigante gigante. El sofá cama muy cómodo no era ninguna carraca. Menaje completo: cafetera, tostadora, hervidor de agua...secador de pelo, plancha y tabla, tendedero.
Las cortinillas son un poco frágiles, pero las vistas del ático flipantes, así que se hace lo que se puede para cerrarlas. El baño minúsculo pero ducharse mirando al cielo de Granada por una ventana y ver los tejados de teja lo perdona todo.
Response from the Quality Department

Estimada Doris, Gracias sinceramente por seleccionar nuestro apartamento como su hogar temporal. Estamos realmente agradecidos por su confianza en nosotros y esperamos que su estancia haya sido cómoda y placentera. Estamos entusiasmados con la posibilidad de hospedarle nuevamente y brindarle otra experiencia notable. Nos comprometemos a superar sus expectativas en cada visita subsiguiente.

Departamento de Calidad

Neus Casas10
AUG 2023
Ubicación perfecta para visitar Granada. El apartamento superó nuestras expectativas, la cama extra grande, con AC, acabados de buena calidad y no nos faltó de nada. 100% recomendable!
Response from the Quality Department

Estimada Neus, Queríamos aprovechar esta oportunidad para agradecerle sinceramente por elegir nuestro apartamento. Su confianza y preferencia significan mucho para nosotros y nos alegra sinceramente que su estancia haya cumplido sus expectativas. Estamos ansiosos por hospedarle nuevamente y le aseguramos que haremos todo lo posible para que su próxima visita sea igualmente agradable, si no más.

Departamento de Calidad

Adriana Mihaela Stoica10
AUG 2023
Locația, persoana care s-a ocupat de noi, Marta, cât și apartamentul au făcut ca totul sa fie perfect.
Totul ne-a placut.
Response from the Quality Department

Dear Adriana,

We´re extremely grateful for your detailed review and particularly for your kind words about location our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.

Quality Department.

Juan Carlos Zenteno Santander10
AUG 2023
Nuestra estancia ha sido magnifica. Nos ha permitido visitar una ciudad preciosa sin preocuparnos por nada. Recomendamos completamente este sitio a cualquier persona que vaya a visitar Granada.
Response from the Quality Department

Estimado Juan:

Gracias por compartir su experiencia con nosotros. Nos alegra saber que la ubicación de nuestro apartamento ha sido clave para que pudieran disfrutar y conocer cada rincón de esta bonita ciudad. Gracias por elegirnos y esperamos volver a verles pronto.

Elena Sonia Cojocaru10
JUL 2023
Review without any comments.

Fernández María Alejandra10
JUL 2023
Review without any comments.

LIHANG  JIANG10
JUL 2023
地理位置非常棒,去哪里都方便。不提供早餐,但周围都是各种小店,吃饭太方便了。
第一次取钥匙需要打电话给业主
Response from the Quality Department

Dear Lihang,

Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. On the orther hand, regarding to the delivery of keys, We deliver the keys in person in order to offer a personal service, to be able to answer any questions that our guests have at the time of arrival as well as offer tourist information to our clients. Thank you for your feedback and we eagerly await your next visit.


Quality Department

Christina Jones10
JUN 2023
The views from this penthouse apartment cannot be stressed enough! It was gorgeous!!!! The apartment met all our expectations, except the AC has an automatic shut off every 2 hours. The tech came out and could not fix it. During the night we woke up hot every few hours and had to get up and go turn it back on. That said, the location was amazing, the apartment beautiful, the property staff friendly and the views breathtaking. We would definitely stay again, even with the AC problems. I also had to work a few days and the Wi-Fi was reliable all day. Highly recommend.
Response from the Quality Department

Dear Christina,

We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.

Jose L.H. Campos
Quality Department Manager

Cristina Muñoz Santos8
JUN 2023
Muy buen alojamiento, muy bonito, bien ubicado y con todo tipo de servicios. Lo único es que iba con una persona con movilidad reducida, pregunté por ascensor y me confirmaron que sí tenía. La sorpresa fue al encontrarnos que para la última planta hay un tramo con escaleras. Por lo demás más que recomendado. Y si el tema de escaleras no es un promebla, no dudaría en repetir. Las vistas a la catedral son preciosas en el atardecer!
Response from the Quality Department

Estimada Cristina:

Gracias por compartir su experiencia con nosotros. Pedimos sinceras disculpas por cualquier inconveniente que pueda haber encontrado durante su estancia. Su generosa retroalimentación es profundamente apreciada e importante para nosotros, ya que nos esforzamos por brindar un servicio de calidad. Estaremos encantados de recibirles nuevamente, y nos alegra que la ubicación así como nuestro apartamento haya sido de su agrado.

Maria Isabel Soler Risco10
JUN 2023
Excellent location Very comfortable bed. Beautiful views
Response from the Quality Department

Dear Maria,

We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager

Mario Aldo Redigonda10
MAY 2023
Tuve que buscar a la persona que me debía dar las llaves. Y tuve que ayudar a una familia para lo mismo.
Response from the Quality Department

Estimado Mario:
Ante todo, quisiéramos agradecerle por elegir nuestro alojamiento para su estancia en Granada y por otorgarnos esta maravillosa puntuación. Sin embargo, parece ser que experimentó ciertos problemas de comunicación con nuestro personal. Por favor, acepte nuestras más sinceras disculpas por este hecho, ya que claramente su experiencia no estuvo a la altura de las experiencias que solemos ofrecer. Su comentario servirá para ayudarnos a investigar lo ocurrido y mejorar.
Gracias una vez más por elegirnos. Esperamos poder volver a servirle de nuevo en el futuro.

Jose L.H. Campos
Director de Calidad

Anand Mandalika8
MAY 2023
Review without any comments.

Jennifer Guediri8
MAY 2023
beautiful view
sofa bed ok could be better
Response from the Quality Department

Dear Jennifer,
We sincerely appreciate your feedback and are delighted you enjoyed the view. Our apologies if the sofa bed fell short of your expectations. We´ll strive for improvements. Thank you for bringing this to our attention.

Jose L.H. Campos
Quality Department Manager

Stuart Preston9
MAY 2023
Really well situated apartment at a reasonable price.
A pleasant apartment right in the centre of Granada. The rooms were spacious and comfortable. We had the "Attic" room, which meant that we had 20 windows looking out onto the surrounding buildings and rooftops and could see the cathedral quite well and a little bit of the Alhambra. The rooms were well equipped and there are several smallish grocery stores within easy distance. The building is in a small set of narrow passageways with Arabic shops, which is really interesting and a great place to potter around in. One of the shops on the ground floor of the building sells teas, herbs and spices, which is a wonderful smell that hits you as you go out through the back door. Lots of bars and restaurants within a stone´s throw of the property - plenty to choose from.
The property has shops on the ground floor with three floors of three apartments and then one attic apartment at the top (where we were). There are two doors, one to a very small vestibule containing only a lift, the other to a set of stairs. The lift goes only as far as the third floor, we then had to go up some stairs to the attic room, so be aware that you cannot avoid having to carry your luggage up the last 18 steps, if you book this room. We tended to use the stairs most of the time anyway, and there are 74 of these from the apartment down to the ground (or up, when coming back in again!)
Response from the Quality Department

Dear Stuart,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.

Jose L.H. Campos
Quality Department Manager

Luis Mejias10
MAY 2023
El apartamento es hermoso y limpio. Está en un area muy céntrica y especial. Fácil de llegar.
Response from the Quality Department

Estimado Luis:
Gracias por elegir nuestro apartamento para su reciente estancia. Estamos agradecidos de que nuestra ubicación céntrica haya contribuido de manera positiva a su experiencia. Nos esforzamos por brindar a nuestros huéspedes una posición privilegiada en la ciudad, ofreciendo comodidad y fácil acceso a atracciones y servicios. Su satisfacción es nuestra máxima prioridad, y esperamos tener el placer de recibirlo nuevamente pronto. Por favor, háganos saber si hay algo más que podamos hacer para mejorar su próxima visita.

Jose L.H. Campos
Quality Department Manager

Fernando Eguiluz Bengoetxea9
APR 2023
Merece la pena vistar y conocer Granada
Muy buena ubicación para visitar la ciudad y sus lugares más importantes
Nada reseñable en lo negativo.
Response from the Quality Department

Estimado Fernando:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.

Jose L.H. Campos
Director de Calidad

Laura Elmohandes10
APR 2023
Location stellar. Clean. Updated inside. Bed super comfortable. Nice view. Better than expected all the way around.
Other renters(?) left main door to street ajar. We always made sure shut all the way
Response from the Quality Department

Dear Laura,
We would like to thank you for choosing to stay at our apartment in Granada and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Francisco Javier Soriano Durá10
APR 2023
Hemos pasado unos días geniales en Granada. El alojamiento está un emplazamiento privilegiado, y que aún siendo céntrico, lo que nos ha permitido estar en poco tiempo en los lugares que queríamos visitar, nos ha otorgado una tranquilidad nocturna para el descanso que también buscábamos. Elvira muy atenta a todas nuestras necesidades y dudas. Camas y sofá-cama muy cómodos. Las vistas y la estancia en el alojamiento han superado nuestras expectativas. Volveremos sin duda!
Response from the Quality Department

Estimado Francisco:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.

Jose L.H. Campos
Director de Calidad

Sara Marzialetti9
APR 2023
Beautiful apartment in a great location, wonderful view, super helpful staff.
Response from the Quality Department

Dear Sara,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Thomas Rieger9
APR 2023
Review without any comments.

Guillem Monferrer Milian10
MAR 2023
El mejor apartamento en el que me he alojado
Me encantó su ubicación, en pleno centro histórico y cerca de los principales monumentos de Granada. Como estaba alojado en el único apartamento del ático, las vistas eran magníficas: se veía la Catedral y la Torre de la Vela de la Alhambra. El apartamento era nuevo y estaba decorado con mucho gusto (pavimento hidráulico, alfombras, plantas, techos madera, etc ); la iluminación era perfecta tanto de día, por la gran cantidad de ventanas, como por la noche, con múltiples luces en cada estancia; cocina perfectamente equipada (horno, microondas, lavavajillas, 2 máquinas de café distintas, nevera, lavadora, plancha,...); excelente insonorización; habitación muy espaciosa, con televisión (también había en la sala de estar) y un montón de cojines. El baño, pequeño, pero más que suficiente.
Lástima que no me pudiera quedar más días.
Response from the Quality Department

Estimado Guillem:
Ante todo agradecerle por habernos elegido para su estancia en Granada y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.


Jose L.H. Campos
Director de Calidad

Driss Kadi10
FEB 2023
Superbe appartement, très bien situé, très bien équipé avec une vue très agréable. En effet les deux vues sur l’Alhambra et sur la cathédrale sont superbes. La literie est extra et de grande taille. S’il manque quelque chose ce n’est peut-être qu’une boîte de mouchoirs. Je recommande à 200 %
Response from the Quality Department

Dear Driss,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Denis Dorofeev10
FEB 2023
location and overall reception and design of the apartment
the TV remote control was broken. I changed the batteries but still not working
Response from the Quality Department

Dear Denis,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the remote. This will help us know which aspects we can still improve. We hope to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Patricia García9
FEB 2023
Review without any comments.

ANA PALOMINO9
FEB 2023
Agradable estancia
Las vistas del ático
No tiene aparcamiento y no se puede llegar hasta la puerta con el coche
Response from the Quality Department

Estimada Ana:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Lamentamos que no pueda llegar hasta la puerta en coche, pero debido a la ubicación del apartamento en la zona peatonal de la Alcaicería granadina, se hace necesario aparcar el coche en otra zona.
Gracias de nuevo por su comentario, esperamos volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

Castro Susana10
JAN 2023
Review without any comments.

Elisabeth Garcia Rodriguez10
DEC 2022
Review without any comments.

JOSÉ PAZ MONTERO7.9
NOV 2022
En general el apartamento cubrió todas nuestras necesidades y la ubicación excepcional
Retraso por parte de la chica que nos recibió a la hora de entregarnos las llaves del apartamento. En cambio, nos hizo gran hincapié en que no nos retrasaramos en la hora de salida el mismo. Mala información, por no decir ninguna, para informarnos acerca del acceso, llegada y parkings cercanos al apartamento que nos ha ocasionado gastos extras innecesarios.
Response from the Quality Department

Estimado José:
En primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones en Granada y por la opinión que ha compartido, estamos encantados de saber su opinión sobre su estancia.
Hemos tomado nota de sus observaciones relacionadas con el servicio que recibió en el check in y nos disculpamos por la espera excepcional que experimentó a su llegada, haremos todo lo posible para mejorar en este aspecto nuestros servicios. Queremos hacerle llegar nuestras más sinceras disculpas por si ello hubiera podido causar algún inconveniente a usted y a sus seres queridos.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Jose L.H. Campos
Director de Calidad

Moni Miller10
OCT 2022
Este es un apartamento muy bonito y muy céntrico. Todos fueron muy amables con nosotros y el apartamento tiene todo lo que necesitas. Por supuesto, puedes escuchar a la gente de fiesta por la noche, eso se debe a la ubicación central. Durante la semana también era mucho más tranquilo por la noche. Estuvimos allí durante 5 días y nos sentimos muy cómodos. Gracias a Roberto y su equipo.

John Porter10
OCT 2022
clean, bright apartment in a great location. My wife and I could not have been happier.
Response from the Quality Department

Dear John,
Thank you very much for sharing this great review of your recent stay at apartment. We are thrilled that you have enjoyed your stay and we look forward to serving you again.

Jose L.H. Campos
Quality Department Manager

FRANCISCO9.2
SEP 2022
Review without any comments.

Jonathan Russell10
SEP 2022
Review without any comments.

manuel10
AUG 2022
Review without any comments.

Elena Beidler9.3
AUG 2022
This apartment is BEAUTIFUL! Very very comfortable king sized bed. Plenty of linens, great AC, coffee pot AND nespresso machine. Shower is a bit small and washing machine is tricky to operate. The apartment is located between several different alleys in the middle of an artisan village- which also was difficult to navigate! Overall, would definitely recommend staying here.
Response from the Quality Department

Dear Elena, thank you very much for staying with us and for your positive feedback. We appreciate your highlights on the comfort of the beds and beauty of the installations.
Thank you for making us your choice accommodation on this occasion and we hope to meet you in the future again.

Aija T.
Quality Department

Franck Mah9
AUG 2022
Très bel appartement avec charpente bois apparente lui donnant un sacré charme , bien équipé, bien situé et avec une belle vue. Notre interlocutrice nous a très bien accueillie et nous a donné de bon conseils.
Response from the Quality Department

Dear Franck, thank you very much for your kind feedback. We are delighted to know that the beautiful views of the apartment was a highlight of your stay. Thank you very much for making us your choice apartment, and we hope to meet you soon again.

Aija T.
Quality Department

F7.9
JUL 2022
Review without any comments.

Jan5
JUL 2022
This is a horrible place to stay in, I had to cancel the reservation!, the check in was extremely irrespecutful , a lady showed up with her Chanel bag treating me like less than a human being , not only they had 0 help with the bags and the check-in, when I asked the lady about using the washing machine she said it is a washing machine and all of them are the same!! She literally left two minutes after she gave the keys without explaining anything , Roberto is the host but you barely get to talk to him let alone see him, he gives your phone number to his employees without asking for permission( Privacy Red Flag) , they have a very small tank of hot water which runs out quickly , two people CAN’T take a shower one after another , you have to wait for a while for the water to get warm again!!! , and when I mentioned the problem to Roberto he said he will send somebody to take a look at it and I never so that somebody! I had to cancel the reservation and Roberto was nice enough to refund me for the remaining days !!
Response from the Quality Department

Dear Jan, firstly we would like to thank you for taking the time to review your personal experience. We never want our guests to leave disappointed and we are so upset to read your comments.

We would like to take the opportunity to explain that we do have a team which organizes the arrivals of the guests, and the guests are always asked to contact us in advance to assure smooth checkin process. We are very disappointed to hear that you felt we underperformed on this occasion. All our team members usually are praised for their friendliness and helpfulness, and without doubts are one of our greatest strenghs. We would like to take the opportunity to point out that the person who met you at the apartment did help you with the luggage, and did show you the apartment and its intallations. We are upset to read that somehow your impression was affected by how the person was dressed and what kind of accessories had.
Regarding the use of hot water we are quiete surprised about your comments, as we have had families staying in the apartment and we haven´t had these kind of feedback so far, and our team has double checked that there were no technical problems with it.

We always try to do our best to make our guests´stay the most comfortable, and we are sorry that we were not able to meet your expectations on this occasion.
Aija T.
Quality Department

Lydia9.3
JUN 2022
Charming apartment, great location and easy access to restaurants and all the main sites by foot. Super comfortable, great views and clean - extra pillows and blankets which we always appreciate. We had a little “lost in translation” glitch at check in but got it squared away quickly. Highly recommend - you won’t be disappointed.
Response from the Quality Department

Dear Lydia, thank you very much for sharing your feedback on your stay with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests and your comments are important in this process, therefore we highly value your time and constructive critics.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Stu&Drew10
JUN 2022
Comfy bed, nice furniture, blackout blinds in the bedroom, everything you need in a kitchen in the middle of a restaurant city, lots of windows with top-notch views. Secure entrance with a nice elevator up to the third-floor and clean easy steps up to the penthouse. Easy check in and out with super sweet staff. We can’t wait to come back!
Response from the Quality Department

Dear Stu & Drew, thank you very much for choosing our apartment for your stay in Granada and for sharing your personal experience with us.
Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it and we and look forward to serving you again soon.

Aija T.
Quality Department

Younes10
MAY 2022
Unbeschreiblich schöne Unterkunft direkt im Stadtzentrum. Absolut zu empfehlen!
Response from the Quality Department

Thank you very much for your positive feedback and your kind recommendation.
We hope to meet you again in the future.

Aija T.
Quality Department

Olga10
MAY 2022
My husband and I had an amazing few days vacation stay here in May 2022. Very reliable and easy commission and recommendations from hosts, great air conditioning which allowed us perfect nap times / siesta during very high heat in the middle of the day. Location is the best imaginable. You get out of the building and find yourself right in the middle of Alcaiceria (shopping area), half a block from the Cathedral, and 5 min from Plaza Nueva where most tours start. Great atmospheric eating places right next to the apartment. Looking forward to coming back!
Response from the Quality Department

Dear Olga, it is such a pleasure fo rus to know that you had a memorable stay with us. For sure, it is the best reward for us.
We look forward to meet you in near future again.

Aija T.
Quality Department

Beatriz10
MAY 2022
Review without any comments.

veronika10
MAY 2022
todo, la decoración y la tranquilidad
Response from the Quality Department

Estimada Veronika, en primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones.
Muchas gracias por su opinión que compartió tras su estancia y esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.

Aija T.
Departamento de Calidad

ana j10
APR 2022
Atico en el centro de Granada con unas vistas excepcionales a la catedral. Perfecto para una escapada en pareja o familia con bebé. En principio alquilamos otra vivienda turística de la misma propiedad, y un día antes nos informan de una incidencia en el piso, dándonos diferentes alternativas/opciones de alojamiento a cual mejor, y sin sobrecoste alguno.
Response from the Quality Department

Estimada Sra Ana, le agradecemos sus amables palabras sobre la ubicación de nuestro alojamiento. Verdaderamente, nuestro apartamento está situado en una zona inmejorable que permite a los huéspedes disfrutar del centro de Granada.
Y le agradecemos por su compasión. Nosotros siempre buscamos la mejor opción para nuestros huéspedes.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Maria del Pilar10
APR 2022
Review without any comments.

Carmen10
MAR 2022
Amazing experience and stay. Check in with Elvira was perfect, she was super helpful and checked on us to make sure all was good during the stay. The location is just perfect, walking distance from everything. The apartment is completely new and has everything you can need and more. We will definitely be coming back!!
Response from the Quality Department

Dear Carmen,
First of all, thank you for your comment and your time dedicated to it. It comforts us to know that your experience in our apartment has been memorable one.
We thank you for your kind words towards our staff. We are delighted to know that our staff has done everything possible to make you feel comfortable
We are looking forward to welcoming you back soon. Thank you again.

Aija T.
Quality Department

Axel10
FEB 2022
¡Todo genial!

Juan Jose10
FEB 2022
TODO EXCELENTE
Response from the Quality Department

Muchas gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.

Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Matt9
JAN 2022
fantastic location and gorgeous 1 bed apt. they were also super accommodating for our baby providing cot and baby chair. thank you.
Response from the Quality Department

Thank you very much for your kind review. It was a pleasure for us to host your family and we look forward to serving you again soon.

Aija Teilane
Quality Department

Alvaro10
JAN 2022
Magnifica ubicación. Para repetir.
la ubicación es inmejorable.
Si vas en coche, hay que planificar bien donde dejarlo. Hay parkings suficientes. El parking más cercano es el de San Agustín pero suele estar lleno.

Sergio10
DEC 2021
Review without any comments.

Carlos Riaza Molina10
OCT 2021
excelente apartamento. muy bien situado y con vistas impresionantes sobre toda la ciudad
Response from the Quality Department

Estimado Carlos, gracias por elegir nuestro apartamento Zacatín , estamos encantados de que todo estuviera a su gusto. Un saludo