This charming apartment is located at the beginnin of the Alhambra’s wall, and it’s the perfect place to spend a few days enjoying typical granadian patios, an outdoor pool, and luxury amenities.
The whole Carmen is an old construction, with more than 150 years of history, which has just been totally rehabilitated. It’s located in the historic district of Realejo, known for beeing very quiet, the variaty of tapas bars you’ll find, and just 15 minutes walking from the Alhambra and the city center, with public transport nearby.
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In this apartment the following hospitality services are provided:
• Regular housekeeping and change of bed linen, towels, etc., once every 6 nights (only for stays longer than 6 nights). Included in the price.
* Possibility to add daily cleaning service for an additional price of 22€/h + VAT (min 2 hours)
• Luggage storage service upon request.
• Private transfer service (airport or bus / train station) upon request.
• Public parking reservation management (some of parkings in the area) upon request.
• Catering service: breakfast, lunch or dinner in the apartment upon request.
Carmen San Ignacio II Apartment
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Response from the Quality Department
Dear Gregorie,
Thank you for taking the time to share your feedback with us. We appreciate your kind words about the comfort, cleanliness, and functionality of our property. However, we sincerely apologize for the inconveniences you experienced during your stay. We would have liked to have information about the incidents you mention during your stay in order to have been able to provide an appropriate response to them.
We have taken your comments regarding the kitchen utensils into serious consideration and have already addressed this issue by replacing and replenishing the utensils in the kitchen to ensure a more well-equipped space for our guests.
We also apologize for the maintenance issues you encountered in the bathrooms. Your report allowed us to promptly address the situation, and we assure you that necessary repairs have been made to ensure a more comfortable experience for our future guests. Regarding the noise from the downstairs apartment, we are truly sorry for any disturbance this may have caused. We are actively exploring solutions to improve the insulation of the door between the two apartments to enhance the overall soundproofing.
Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the overall guest experience. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.
Thank you once again for bringing these matters to our attention.
Die Wohnungen sind über ein Treppenhaus miteinander verbunden, das zwar verschlossen jedoch sehr hellhörig ist. Da die Mieter der anderen Wohnung leider etwas ausgelassen gefeiert haben, konnten wir erst schlafen, als die es auch getan haben…
Response from the Quality Department
Dear Marlene,
We appreciate your kind words and the time you took to share your experience with our beautiful apartment. It brings us immense joy to hear that you enjoyed the convenient location near the old town and Alhambra, as well as the fantastic view from the upper apartment. We´re delighted that the equipment provided everything you needed for a comfortable stay.
Our courtyard and pool area are indeed designed to provide a relaxing and enjoyable experience for our guests, offering both sun and shade options while ensuring privacy in the shared outdoor space.
We apologize for the inconvenience you experienced due to noise from the adjacent apartment. We understand how this can impact your stay, and we´ll take your feedback seriously. We´ll explore ways to further enhance sound insulation to ensure a more peaceful environment for all our guests in the future.
Your feedback is invaluable to us, and we appreciate your understanding. We hope this isolated issue doesn´t overshadow the positive aspects of your stay, and we would be delighted to welcome you back in the future for an even more serene experience.
Thank you once again for choosing our accommodation, and we look forward to the opportunity of hosting you again in the near future.
Quality Department.
Response from the Quality Department
Dear Karen,
Thank you for sharing your feedback. We´re thrilled to hear that you had a great stay and enjoyed our great location and patio. Your positive comments mean a lot to us. Your satisfaction is our priority. We hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Dear Kimberlee,
Thank you for your kind words. We´re thrilled to hear that our home exceeded your expectations and that he photos didn´t do it justice. We´re delighted that you had a great stay and the house had everything your family needed. It´s also wonderful to know that the pool was a hit with your kids, and we´re pleased that our host was responsive to your needs. The convenience of the location and the individual bathrooms in each room are added advantages. We appreciate your recommendation and hope to welcome you and your family back in the future. Thank you for choosing to stay with us.
Response from the Quality Department
Estimada Natalia:
Apreciamos sinceramente su reseña. Estamos encantados de saber que encontró la casa hermosa y bien cuidada, y que la ubicación fue perfecta para su estancia.
En cuanto a la hora de entrada y salida, lamentamos cualquier inconveniente que esto haya causado. Entendemos su preocupación y agradecemos sus comentarios al respecto. Nos gustaría señalar que la política de llegada y salida, incluyendo cualquier suplemento por llegada tardía, está disponible en nuestro sitio web para informar a nuestros huéspedes de antemano. Apreciamos su comprensión al respecto.
Referente al estacionamiento, ofrecemos esta plaza de parking para intentar hacer más placentera la estancia de nuestros huéspedes. Si viniesen en más de un vehículo, siempre estaremos encantados de ofrecerles las mejores opciones donde puedan estacionar.
Una vez más, agradecemos su valiosa retroalimentación y esperamos que su experiencia general haya sido positiva. Esperamos tener la oportunidad de recibirlo nuevamente y ofrecerle una experiencia aún más satisfactoria en su próxima visita. Gracias por su estancia con nosotros.
Response from the Quality Department
Dear Roisin,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay in Granada and found our accommodation to be exactly as described and comfortable, especially the beds.
We take pride in providing a peaceful house in the heart of the city, and we´re glad you appreciated the tranquility despite our central location.
Your kind words about our hosting mean a lot to us, and we would be absolutely delighted to welcome you back in the future. Please don´t hesitate to reach out if you plan another visit to Granada.
Response from the Quality Department
Estimada María:
Agradecemos que haya compartido su experiencia sobre su reciente estancia en nuestro apartamento. Es gratificante saber que las instalaciones del mismo cumplieron sus expectativas y que pudo disfrutar de una estancia agradable. Es un gusto atender a clientes como usted, y esperamos verle pronto en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Hadjer,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Response from the Quality Department
Dear Amanda,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Response from the Quality Department
Dear Sol Pangelinan,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Comfortable beds, nice facilities, a few basic items provided such as washing up liquid a few coffee capsules and soap, bathing towels and sun lounger towels. Loved the outside space and pool. Such a lot to like here.
A couple of the hairdryers didn’t seem to work, not a fan of the shared pool space with the downstairs flat. Could have done with extra tea towels and cleaning cloths.
Response from the Quality Department
Dear Jane,
Thank you for your feedback! We´re delighted that you enjoyed the great location, beautiful villa, comfortable beds, and lovely outside space with a pool. We apologize for the inconvenience, we´ll take note of your suggestions. Thank you again for putting your trust in us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lara Gut,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Response from the Quality Department
Dear Anne,
Thank you for your lovely review. We´re glad you enjoyed our lovely apartment, we hope to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Chris,
Thank you for your very positive review. we are glad you found the location convenient, and it´s great to hear that the apartment suited your needs.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Excellent accommodation. Comfortable and clean. Easy walk into town centre. Great facilities. Beautiful outdoor area and pool area.
Would have appreciated extra towels and toiletries
Response from the Quality Department
Dear Angela,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Brak noża do pieczywa no i niestety uszkodzony korkociąg
Response from the Quality Department
Dear Igor,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Ustenko,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
prachtig ingericht mooie tuin zeer centraal gelegen
met de auto wat moeilijk te vinden
Response from the Quality Department
Dear Jan,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Amazing apartment. Was very clean, comfortable and well equipped. The outdoor area was fabulous and a great place to relax. Within easy walking distance to the town and Alhambra.
Parking a little tight.
Response from the Quality Department
Dear Deirdre,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Good communication, we were able to check in earlier then expected!
Response from the Quality Department
Dear Carla,
First and foremost thank you for making us your choice apartment for your stay in Granada. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Luxe, comfort, grote en fijne bedden, elke slaapkamer heeft een badkamer. stijlvol ingericht en brandschoon.
Het was iets verder lopen naar het centrum, maar daarvoor heb je dan ook een tuin/terras/ zwembad. Het appartement is moeilijk te vinden, ondanks navigatie en het inparkeren met de auto ingewikkeld door de nauwe straat.
Response from the Quality Department
Dear Gerda,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
super funcional, comoda, cada cuarto c baño privado, el patio central
Response from the Quality Department
Estimado huésped:
Ante todo agradecerle por habernos elegido para su estancia en Granada y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Rejane,
Thank you for choosing our apartment for your stay in Granada. We are thrilled that you have enjoyed your stay with us and that the apartment met all your expectations. We look forward to meeting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jan, Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay.
Response from the Quality Department
Estimada Reyes: Ante todo agradecerle el tiempo que se ha tomado en escribirnos una reseña y comentarios. Estos nos ubican en la posición de nuestros huéspedes y nos dan la oportunidad de descubrir aspectos en los que podemos seguir mejorando. Hemos tomado nota de sus sugerencias para organizar el aparcamiento entre los usuarios y la hemos hecho llegar a la persona correspondiente. En cuanto a la comunicación, leemos con gran preocupación sus comentarios sobre nuestro personal, ya que su servicio ha sido elogiado repetidas veces por su profesionalidad y amabilidad, por lo que lo que usted escribe no es habitual para nosotros. Apreciamos que haya compartido con nosotros su experiencia personal y le aseguramos que su opinión será transmitida a todos los jefes de departamento para la evaluación y posterior toma de decisiones que sean necesarias. Una vez más, realmente apreciamos el tiempo que dedicó a informarnos sobre los inconvenientes que experimentó durante su estancia y esperamos sinceramente que nos dé una nueva oportunidad para demostrarle nuestro verdadero nivel de hospitalidad e interés en servirle adecuadamente en el futuro. Atentamente Jose L.H. Campos
Response from the Quality Department
Dear Sian, We greatly appreciate the time you spent to share your recent holiday experience at our apartment and we thank you for your kind recommendation to the travel community.
Location was great, space was modern and clean.
A little tough leaving the property by car - on a very narrow, two way street with little room to turn in or out.
Response from the Quality Department
Dear Jane,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Justin, thank you very much for your feedback. We are delighted to know that our apartment met your holiday expectations, and we appreciate your kind recommendation. Hope to meet you again in the future.
Aija T.
Quality Department
This accomodation is stunning! The apartment is well situated - we have a 7 year old and we were easily able to walk everywhere. It is modern, well equipped, beautifully decorated and true to the photos. The pool area and terrace is so nice, perfect to jump in to after a full day exploring to cool off. It is on a tiny road so for us parking was a bit tricky as we’re less used to these types of road. Our stay was perfect, we’d definitely recommend and stay again.
déco magnifique, très bien équipé, calme, possibilité de stationner sur place. ils ont même accepté que l’on quitte le logement un peu plus tard. (a midi au lieu de 11h)
Response from the Quality Department
Dear Laetitia, thank you very much for your feedback. It is such a pleasure to know that we were able to match your holiday expectations and we hope to see you on future trips to Granada.
Aija T.
Quality Department
设备和清洁度都很好
Response from the Quality Department
Dear Lancy, comments like yours make our day, as they show that our hard work has paid off. We are glad to know that you had a pleasant stay with us and are willing to come back. We hope to see you again.
Aija T.
Quality Department
Response from the Quality Department
Dear Lisa, we are delighted to know that you had a pleasant stay with us and you enjoyed our installations designed to make our guests´ stay as comfortable as possible.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
zwembad, tuin, appartement was super schoon, modern en comfortabel.
Response from the Quality Department
Dear Judith, thank you very much for your feedback. We are delighted to see that you had a remarkable stay and loved the apartment for its comfort, cleanliness and garden. It is our pleasure to succeed in exceeding your expectations.
We hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Response from the Quality Department
Dear Elizabeth, thank you for reviewing your stay in our apartment. It is wonderful to know that we were able to make your stay special and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Ernst, thank you very much for staying with us and for highlighting the beauty and comfort of our apartment. We are glad to know that you had a pleasant stay.
We look forward to seeing you again soon.
Aija T.
Quality Department
Wohnung war toll gelegen, super schöne Patio und kleine, aber feine pool, perfekt zum Abkühlen. Die Wohnung hatte eine tolle Einrichtung und jedes Zimmer sein eigenes Badezimmer. Küche sehr funktionell, aber ausreichend. Sehr gut gelegen.
Sehr schwierig zu finden und keine Anweisungen von Gastgeber.
Response from the Quality Department
Dear Patricia, thank you for making us your choice accommodation on this occasion and for taking the time to review your personal experience in our apartment.
We are pleased you enjoyed your stay with us and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Gal who checked us in couldn´t wait to get out of there--so felt that we did not get a good lay off the land before she bolted.
Oase van rust, en dichtbij stad, restaurants, winkels en Alhambra
Lastig straatje om in te komen, en garage krap als er twee auto´s moeten staan. Bij ons niet het geval
Response from the Quality Department
Thank you very much for sharing your personal experience in our apartment. We really appreciate your constructive feedback.
We are glad to know that you enjoyed your stay in our apartment and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Sara, thank you for your feedback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
We look forward to serving you again soon.
Aija T.
Quality Department
Response from the Quality Department
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
This must be, probably the best accomodation in Granada. The design of the property, both inside and out is simply first class. The courtyard, outside kitchen, pool area and sunbathing facilities are superb. The apartment interior is wonderful, with everything you might need provided. Returning from a day sightseeing to here, is a delight. A big thank you to Pilar for helping us with our bad sense of direction. A perfect oasis in the middle of Granada. This should be your first option, if visiting the city.
Response from the Quality Department
Thank you very much for choosing our apartment for your stay in Granada. We highly appreciate your comments as they help us to understand how our guests enjoy their stays with us.
We are glad to hear that you experienced our exceptional hospitality and hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Thank you Mariam for your kind feedback and for sharing the highlights of your stay.
We are glad to know that you had a memorable stay and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Marie, thank you for reviewing your stay, we are glad to know that it was a memorable one.
We would love for you to come back and enjoy more unforgettable days with us.
Aija T.
Quality Department
Los vecinos de abajo que tenían la música muy alta y estaban de fiesta.
Response from the Quality Department
Muchas gracias Antonio por compartir su experiencia personal en nuestro apartamento. Ha sido un placer para nosotros leer su valoración y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Thank you very much for your positive feedback regarding your stay.
It is a pleasure for us to read your complete satisfaccion with the apartment and your stay with us.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for taking the time to leave us this amazing review.
It is such a pleasure to read that your stay with us have met your expectations in all the aspects. Moreover, we thank you for your kind words towards our team, we are glad to hear that the received service contributed to your wellbeing whilst staying with us.
Thank you for making us your choice accommodation in Granada. We look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Wonderful apartment. Fresh, spotless and extraordinary good. Superb service. We loved every minute. Perfect location for visiting both the city and Alhambra. And even a charger for electrical cars in the garage.
Nothing could have been better!
Response from the Quality Department
First of all we would like to thank you for the praising review you shared following your recent visit in our apartment.
We are delighted to read that we were able to match your expectations and we are also very pleased to know your complete satisfaction with the comfort, cleanliness and location of the apartment.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Aija Teilane
Quality Department
Location was great. Pool a hit with the kids. Everything high quality and very clean. Lovely fluffy towels. Parking is easy.
It was fabulous.
Response from the Quality Department
Dear Dominique
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Best Regards
Ana García, Customer Service
Casa preciosa, reformada totalmente hace poco, y la zona exterior increíble. Las camas muy cómodas.
Está en el centro pero en una zona un poco más alejada del casco antiguo, a unos 15 minutos. Poco negativo que decir, quizás q las habitaciones no tienen persianas y molesta la luz, y el WiFi dentro de casa fallaba, sin embargo en la terraza iba perfecto. También estaría a la altura de la casa una Nespreso.
Response from the Quality Department
Queridos Yoly y Carlos Muchas gracias por vuestro fabuloso comentario, tomaremos nota de vuestras observaciones. Gracias de nuevo Atentamente Ana García, Dpto. de calidad
- De airco had iets beter kunnen werken.
Response from the Quality Department
Muchas gracias por su comentario. Nos encantará volverles acoger. Equipo de Genteel Home
- Por decir algo, la piscina era de agua salada y las fuentes del patio no funcionaban.
有一点点不方便的是，洗衣机没有烘干功能。但有提供晒衣架。总体是非常棒非常推荐的公寓。
设施 舒适度 自己地理位置都不错！ 推荐 管家也很热心 一直会和你联系 到了之后还会介绍附近的游玩
Manque de professionnalisme de l´agence.
This is on the edge of town but much easier if you have a car as the roads are very narrow. There are a few steps to get up to the pool.
Absolutely fabulous place to stay. I was telling my wife that we should have ended our 2 week trip to Spain at this place. It was so comfortable and nice it we talk about it in the stories we tell friends. Great pool, parking included, air conditioning and a clothes washer. I am ready to go back and book both the 4 bedroom below and 3 bedroom upstairs and invite family and friends.
There is a little bit of noise from the other apartment below.
Response from the Quality Department
Thank you for your review. The thing is that this apartment is not located at the center of the city but we are grateful for your score to us and we hope that you enjoyed your stay. Genteel Home Team
All good! Excellent value. No complaints.
المكان نظيف وبه ثلاث غرف نوم وبكل غرفة نوم حمام ، هدوء المكان
المكان بعيد قليلاً عن وسط البلد ، طبعاً المشكلة ليست في بعد المسافة ولكن المشكلة ان الطريق فيه طلوع ونزول وهذا متعب حتى لو كانت المسافة قصيرة
Response from the Quality Department
Thank you for your review Anwar. You can check the location of the apartment before your reservation. The apartment is located very close to the Alhambra, so it´s not possible to stay at the center of Granada too. Anyway, we are grateful for your words. Genteel Home Team
Location was perfect, the apartment clean, the bed comfortable, and the pool was perfect for siestas. Walking distance to the different neighborhoods and Alhambra. The host was very helpful as well, even when we messed up our first attempt to get there. It was just me and my husband, but there is plenty of space for a family or additional friends.
No toiletries provided, so just anticipate that when packing. I went to the local farmacia to get some shampoo