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Alhóndiga
Apartment

Granada · Centro

9.4 (142 valuations)


1-10
People

5
Bedrooms

4
Bathrooms

200 m2
Surface

About accommodation

Excellent apartment located at the center of Granada with stunning views of Plaza Trinidad. One step from the most commercial area of ​​Granada; it has a privileged location, close to the most important monuments of the city, 3 minutes from the Cathedral and 5 minutes from Federico García Lorca center. There are two public parkings very near, one of them 150m away in Paz Street and the other one 500m away in Socrates Street.

This is a spacious apartment with a pleasant living room with terrace with views of Trinidad Square. The fully equipped kitchen has everything that you need for your stay, including a washer-dryer. The apartment has five large bedrooms, two of them with king size beds, one of them with a queen size bed and two double bedrooms with two single beds in each one. Every bedroom is equipped with TV and Wi-Fi. It has 4 full bathrooms.

The apartment has central heating and air conditioning in every room. There are fans in the bedrooms and in the living room; which, undoubtedly, makes the apartment very comfortable and homely.

The privileged location of the apartment allows you to enjoy the city and all the tourist attractions of the city center. Without doubt, this is an unbeatable choice to meet the charms that Granada offers you.

Air conditioning Central
Heating Radiator
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Terrace Private
Floor 4th Floor
Elevator Available
WiFi Free
Balcony Exterior views
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/GR/04094


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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Apartment’s Rating

9.4 (142 Valuations)

Location
9.8
Quality
9.6
Cleaning
9.6
Staff
9.6
Facilities
9.6
Recommendable
9.7

We are interested in your opinion


Our Guests’ Opinions

Mari Carmen10
NOV 2024
la casa, cómoda, céntrica, espectacular, tal y como se describe.
Response from the Quality Department

Estimada Mari Carmen,

Muchas gracias por su comentario. Nos complace saber que la casa cumplió con sus expectativas y que encontró el espacio cómodo, céntrico y tal como lo describimos.

Será un placer recibirle nuevamente en el futuro.

Alicia Palacios Salguero10
NOV 2024
Review without any comments.

Ana Jessica Santiago10
NOV 2024
Excellent location. The apartment has everything you could need for a complete stay. I felt at home. I would definitely come back.
Response from the Quality Department

Dear Ana,

Thank you for your kind words. We are delighted to hear that you felt at home and that the apartment provided everything you needed for a complete stay. It’s wonderful to know you enjoyed the excellent location as well.

We would be thrilled to welcome you back in the future.

Sheila Ramírez Pérez10
OCT 2024
Review without any comments.

jackie joseph-kosir9
OCT 2024
excellent
great location spacious lots of bathrooms and rooms good seating area
our bed was so hard
Response from the Quality Department

Dear Jackie,

Thank you very much for your kind comments. We are pleased to know that our location, along with the spacious bathrooms, rooms, and common areas, met your expectations and contributed to a positive experience.

We regret that the bed did not fully meet your expectations. We understand that this is a subjective matter and that comfort preferences can vary from guest to guest. Nonetheless, we will review its quality and make any necessary improvements, as the satisfaction of our guests is our top priority.

We look forward to the opportunity to welcome you again.

Quality Department

Alicia Criado10
OCT 2024
Ubicación, amplitud, comodidad.
Hay un problema en los bajantes. De vez en cuando da un olor desagradable.
Response from the Quality Department

Estimada Alicia,

Le agradecemos sinceramente sus comentarios sobre nuestra ubicación, amplitud y comodidad. Nos alegra saber que estos aspectos han sido de su agrado.

Lamentamos cualquier inconveniente causado por el problema en los bajantes y agradecemos que nos lo haya señalado. Compartiremos esta información con nuestro equipo para revisar esta situación y realizar las mejoras oportunas que aseguren una estancia más placentera para nuestros huéspedes.

Gracias nuevamente por su valiosa opinión. Esperamos tener el placer de recibirle en una futura visita.

Departamento de Calidad

Tricia Tran6
OCT 2024
The apartment was spacious with modern furnishings. There was plenty of bedrooms & bathrooms for my family of 7 adults + 2 children. It was clean and the beds were comfy. However, be warned that the apartment had a lingering sewage smell throughout my time. There were automatic air fresheners in the apartment to mask the odor, but I could still smell the odor. Also, they use ammonia to clean, including the refrigerator, which had an overwhelming smell upon check-in. The wifi stopped working, which took a full day of reaching out to the host to fix it.
Response from the Quality Department

Dear Tricia,

Thank you very much for sharing your experience with us and highlighting positive aspects such as the spaciousness of the apartment, the modern furniture, the cleanliness, and the comfort of the beds. We are delighted to know that the space was suitable for your family and that you were able to enjoy your stay in this regard.

We deeply regret the inconvenience related to the odor you mentioned. While unforeseen situations can occasionally arise, our goal is always to resolve them as promptly as possible. We sincerely appreciate your observation, which we take very seriously, and we are committed to making the necessary improvements to ensure that such situations do not impact our guests´ experiences in the future.

Regarding the wifi service, we are grateful that you contacted our team to report the issue, which allowed us to address it as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve it.

We hope that, despite the mentioned inconveniences, we will have the opportunity to welcome you again in the future and provide you with an even more satisfying experience.

Alexandre Morais10
OCT 2024
Apartamento simplesmente fantástico e extremamente bem localizado. Fiquei durante 22 dias entre Espanha e Portugal e esse local foi o que ganhou dentre as outras 7 acomodações que ficamos. Encantando e se Deus quiser um dia voltarei!
Response from the Quality Department

Dear Alexandre,

We are delighted to know that your stay in our flat was so special and that it stood out from your other accommodations during your trip. We are honoured to have been a part of your experience and are pleased to know that the location and charm of our space met your expectations.

We sincerely appreciate your kind words and look forward to the opportunity to host you again.

Quality Department

Daisy Mairena8
SEP 2024
Aesthetically beautiful place, spacious rooms, practical items (all dishes, pots, kettle etc), no clutter, patio overlooking plaza. Excellent location, markets, grocery stores, restaurants, shopping, public transport at walking distance. Of note, there are no spices etc. only con is there were bad odours coming from plumbing and neighbours (marijuana) that never subsided.
Response from the Quality Department

Dear Daisy,

Thank you very much for your kind words and for highlighting the positive aspects of your stay, such as the aesthetics of the place, the spaciousness of the rooms and the excellent location. We are glad to hear that the practical items and the environment were to your liking.

We deeply regret any inconvenience caused by unpleasant odours from the plumbing or surroundings. Please be assured that we are taking steps to resolve these issues so that they do not affect our future guests.

We thank you again for your comments and hope to have the pleasure of welcoming you back in the future to provide you with an even more pleasurable experience.

Encar Bolado10
SEP 2024
EXCELENTE
Realmente "excelente". Eramos cinco matrimonios y todos hemos coincidido en que es espacioso, cómodo y céntrico, a la vez que tranquilo. Tuvimos un problema con una persiana y lo solucionaron en unas horas. Son muy eficientes ¡Muy recomendable!
Response from the Quality Department

Estiamdo Encar,

Le agradecemos sinceramente por sus comentarios tan positivos. Nos complace saber que el apartamento resultó ser espacioso, cómodo y céntrico, y que todos en su grupo coincidieron en ello. Respecto al inconveniente con la persiana, lamentamos cualquier molestia que esto haya podido causar, pero nos alegra que hayamos podido solucionarlo de manera rápida y eficiente. Valoramos mucho su feedback y estaremos encantados de recibirles nuevamente en el futuro.

Departamento de Calidad

Pedro Lopes Siqueira Neto10
SEP 2024
Review without any comments.

Pedro Ángel Jodral Gutiérrez10
SEP 2024
Review without any comments.

Simona Bucur10
SEP 2024
Review without any comments.

Pedro García Olea8
AUG 2024
Review without any comments.

Fahad Alenezi10
AUG 2024
Had a great stay in Carlos apartment, everything was neatly taken care of and exactly as shown on the site, top location for a lonlo in downtown ,clean and well presented.
Response from the Quality Department

Dear Fahad,

Thank you for your kind review. We are delighted to hear that you had a great stay at Carlos´s apartment and that everything was as shown on the site. It’s wonderful to know that you found the location, cleanliness, and presentation to your satisfaction. We look forward to the opportunity of hosting you again in the future.

Juana Maria Castillo Puche8
AUG 2024
La ubicación y el apartamento muy amplio El apartamento decía que tenia batidora y no estaba,nos lo solucionaron enseguida
El mando del ventilador de uno de los dormitorios no estaba,llamamos y nos dijeron que lo habían pedido pero no llegó en toda la semana.Comprensible ya que era agosto
Response from the Quality Department

Estimada Juana María,

Le agradecemos sinceramente por sus comentarios positivos sobre la ubicación y el tamaño del apartamento.

Lamentamos cualquier confusión con respecto a la batidora y nos alegra saber que nuestro equipo pudo ofrecerle una solución rápida. En cuanto al mando del ventilador, lamentamos profundamente el inconveniente y entendemos que pueda haber sido frustrante. Estamos al tanto de la situación y trabajaremos para gestionar y solucionar estos problemas de la manera más eficiente.

Esperamos que, a pesar de estos inconvenientes, su estancia haya sido placentera. Será un placer recibirle nuevamente en el futuro.

Departamento de Calidad

shiau yu Yeh10
AUG 2024
Review without any comments.

shiau yu Yeh10
AUG 2024
Review without any comments.

Elena Hernandez10
AUG 2024
El departamento coincide con la descripción y fotos. La ubicación muy buena, a unas cuadras de plaza Bib Rambla donde están cafeterías y restaurantes y es el punto de encuentro de la mayoría de los tours. El aire acondicionado es integral y cada habitación tiene ventilador. Estuvimos 2 familias muy cómodas.
Response from the Quality Department

Estimada Elena,

Es un honor para nosotros recibir sus comentarios positivos sobre su estancia en nuestro apartamento en Granada. Es gratificante saber que superamos sus expectativas y que tuvo una experiencia memorable. Sus amables palabras son muy apreciadas, y esperamos tener la oportunidad de alojarle de nuevo pronto.

Lizzy Curiel10
JUL 2024
Hola estuvimos muy contentos mi familia y yo, nos sentimos muy agusro en el alojamiento. ya que esta muy céntrico. Bien equipado con lo necesario para la estancia. Los cuartos están muy amplios y la camas muy cómodas. Con gusto volveríamos a quedarnos aquí. Gracias por recibirnos.
Response from the Quality Department

Estimada Lizzy,

Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.

Mekhala Samsi10
JUL 2024
We loved every part of our stay at Carlos´ home. Beautiful, well furnished home, with all amenities provided. The rooms were spacious and we had tons of space and restrooms for our family of 10. We enjoyed the separate kitchen space. The home´s best feature is its location in the heart of Granada, we were close to tons of restaurants, shops and plazas. Lots of taxis available nearby to get a ride to local attractions. Only issue was the AC did not cool the apartment much, some rooms did get hot, but we were also in the middle of a heat wave in Granada.
Response from the Quality Department

Dear Mekhala,

Thank you very much for your very positive comments and for highlighting the aspects that made your stay in our flat a pleasant experience. We are glad to hear that you enjoyed the space, the amenities, and especially the excellent location in the heart of Granada, with easy access to restaurants, shops, and plazas.

Regarding the inconvenience with the air conditioning, we sincerely apologize for any inconvenience this may have caused during your stay. We appreciate your understanding and your feedback, which will undoubtedly help us to improve our services. We will inform our team about this situation so that they can determine the appropriate improvements to be made.

We hope to have the opportunity to welcome you again in the future.

Perez Camila10
JUL 2024
Amazing property and location
Response from the Quality Department

Dear Perez,

We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.

Quality Department

Guadalupe Pinar10
JUL 2024
The flat is in the centre of Granada, a couple of minutes walk from the cathedral. Everything is within easy reach. The flat is tastefully furnished and renovated and looks very well kept, just as you can see in the photos. Comfortable beds, central air conditioning, very important for the hot days we have been here. Room for a group of up to 10 people, highly recommended for families.
Response from the Quality Department

Dear Guadalupe,

We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.

Eduardo Mtz V10
JUL 2024
Una muy buena opción en Granada, si buscas quedarte cerca. Un departamento nuevo en donde caben varias personas!
Response from the Quality Department

Estimado Eduardo,

Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.

Julia Azeredo10
JUL 2024
What a beautiful place! Incredible location and great for large families like ours. The apartment has everything you need and you can pretty much walk anywhere from there! Would highly recommend!
Response from the Quality Department

Dear Julia,

We sincerely thank you for your kind comments. We are pleased to hear that you and your family enjoyed your stay and that the flat met your expectations in terms of location and amenities. Your recommendation is greatly appreciated, and it will be a pleasure to welcome you again in the future.

Christoffel Goosen9
JUL 2024
For the purpose of our visit to combine attending a conference and some leasure, in a group, this was a premium booking.
Fantastic facility for a group of up to 8. Great equipment. Fantastic location to explore Granada from. Parking close. Exceptional value for money - almost unbelievable.
Arrival arrangements can do with a bit of a do-over.
Response from the Quality Department

Dear Christoffel,

We sincerely appreciate your feedback on your recent stay with us. We are pleased to hear that our accommodation was an excellent choice.

It is great to know that you found our facilities suitable for your group and that you enjoyed the flat´s facilities. We are also glad that the location was ideal for exploring Granada and that you found parking nearby. We very much appreciate your comment about the exceptional value for money you received.

We are sorry to hear that the arrival arrangements were not up to your expectations. We take your suggestion into consideration and will use it to continue to improve and provide exceptional service to all our guests.

Thank you again for choosing us and we hope to have the opportunity to host you again in the future.

Quality Department

Ruth Rennicks10
JUN 2024
Beautiful, large place in the heart of Granada. Great place and great hosts, would definitely stay again!
Response from the Quality Department

Dear Calvin,

We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.

Quality Department

Rodrigo Javier Calzado10
JUN 2024
Gran lugar con todo lo que publica y aún más.
Response from the Quality Department

Estimado Rodrigo:

Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano.

Mauricio Ferrao Blanco9
MAY 2024
Nice stay
NIce apartment, location is perfect. Big rooms, really comfortable
Response from the Quality Department

Dear Mauricio,

We sincerely appreciate your positive feedback about your recent stay in our flat. We are pleased to hear that you found the flat pleasant and that the location was perfect for you. We are also glad that you enjoyed the spacious rooms and found the atmosphere really comfortable.

Your satisfaction is our top priority and we hope to have the pleasure of welcoming you back in the future.

Quality Department

Amparo Ferre8
MAY 2024
Review without any comments.

Manuel Cantero Ramírez10
MAY 2024
Diseño
Response from the Quality Department

Estimado Manuel:

Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.

Departamento de Calidad.

Alicia Acosta10
MAY 2024
Departamento súper amplio, limpio y muy bien ubicado
Response from the Quality Department

Estimada Gaby:

Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.

Lorenzo Sánchez Iglesias8
MAY 2024
Review without any comments.

Rachida El Bouzani8
MAY 2024
De locatie en de woning. Ruime kamers van alle gemakken voorzien.
Het enige wat minders was dat er een rare lucht in het appartement hing. De automatische luchtverfrisser was leeg.
Response from the Quality Department

Dear Rachida,

Thank you for choosing our apartment for your recent stay, and for taking the time to share your positive experience with us. We´re thrilled to hear that you enjoyed the amenities and the location.
We apologize for the inconvenience you encountered during your stay. Ensuring a comfortable environment is important to us, and we deeply regret any discomfort you experienced. We´re actively addressing this issue to ensure an improved experience and to maintain the high standards we uphold. Your feedback is appreciated, and we hope to provide you with a more pleasant stay on your next visit to our apartment.

Quality Department

Rocío Cervantes Montoro9
APR 2024
Review without any comments.

Rocío Cervantes Montoro9
APR 2024
Review without any comments.

Jeanyves Van Kempen10
APR 2024
Nous avons passé un excellent séjour dans cet appartement spacieux, parfait pour notre grand groupe de 9 personnes. Les 4 salles de bain et les nombreux rangements étaient très pratiques. L´emplacement est idéal, proche de la place Trinidade, avec une vue agréable depuis le balcon. Malgré le centre-ville, l´appartement était calme la nuit. La literie était confortable, bien que ferme, et l´appartement était propre et fonctionnel. Cependant, nous avons rencontré quelques inconvénients : une odeur désagréable de temps en temps et une cuisine peu équipée pour ceux qui aiment cuisiner (peu d’ustensiles et pas de bols) En résumé, un bon séjour dans l´ensemble, malgré ces petits points négatifs. Nous recommandons cet appartement pour sa taille et son emplacement pratique.
Response from the Quality Department

Dear Jeanyves

Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.

Anna Cagnacci9
APR 2024
La posizione è centralissima vicino alla cattedrale e nei dintorni ci sono negozi di tutti i tipi alimentari pasticceria e altro L´appartamento è veramente ampio. Noi eravamo due famiglie di quattro persone ognuna e siamo stati comodissimi.
Ci abbiamo messo un po´ a trovare l´appartamento e il personale per il check in
Response from the Quality Department

Dear Anna,

We apologize for the inconvenience you experienced with the check-in process. Ensuring a smooth and welcoming check-in is a priority for us, and we regret any inconvenience caused. Please know that we maintain high standards for our staff´s professionalism and efficiency.
We appreciate your feedback, as it helps us identify areas for improvement. Your experience does not reflect our usual level of service, and we are taking steps to ensure that such incidents are addressed promptly. We hope you might consider staying with us again, as we are committed to providing a more enjoyable experience during your next visit.

Quality Department.

Joshua Wheeler10
MAR 2024
We loved the location and the space. It was a short trip, but I would have liked to stay even longer
Response from the Quality Department

Dear Joshua,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.

maria jose aceves martin9
MAR 2024
Apartamento muy amplio y limpio Muy centrico
Olor a gasoil en la entrada
Response from the Quality Department

Estimada María José:

Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos sinceramente su opinión y nos disculpamos por cualquier inconveniente que haya experimentado durante su visita. Valoramos sus comentarios y le aseguramos que estamos tomando medidas inmediatas para abordar el problema. Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano y haremos todo lo posible para garantizar una experiencia impecable la próxima vez.

Departamento de Calidad.

Juan Lorenzo Gamez Catena9
FEB 2024
Mucho espacio. Con muchas habitaciones y baños. La ubicación es perfecta, al lado del centro y de varios parking.
En el hueco de las escaleras había un olor a gasolina, imagino que de los depósitos de le calefacción.
Response from the Quality Department

Estimado Juan:

Nos complace saber que encontró el apartamento espacioso, limpio y convenientemente situado, entendemos la importancia de un ambiente agradable durante su estancia. Sus comentarios son muy valiosos.
Nos disculpamos profundamente por las molestias causadas por el olor a diesel en la entrada durante su estancia.
Nuestro equipo se compromete a proporcionar una experiencia sin problemas para nuestros clientes, y lamentamos que no se puso en contacto con nosotros durante su estancia para que pudiéramos abordar con prontitud el problema.
Por favor, sepa que tenemos un equipo dedicado disponible 24/7 para ayudar con cualquier preocupación o problema que pueda surgir. Mientras tanto, tomaremos medidas inmediatas para investigar y rectificar la situación para garantizar una experiencia más agradable para nuestros futuros huéspedes.
Nuevamente agradecemos su comentario y esperamos volver a servirles en un futuro.

Departamento de Calidad.

maría rosa  bertran9
FEB 2024
Review without any comments.

Constanza Devoto9
FEB 2024
Review without any comments.

Belén Gomis Torregrosa10
FEB 2024
Excelente estancia
Response from the Quality Department

Estimada Belén:

Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios.

Bettina Paulovics10
FEB 2024
Review without any comments.Review without any comments.Everything was really great, thank you!
Response from the Quality Department

Dear Bettina,

Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.

Rocio NVi9
FEB 2024
Review without any comments.

기홍 이8
FEB 2024
숙소가 비어있는 기간이 길었던지, 하수구에서 올라오는 냄새가 있었습니다. 2일째 하수구에 뜨거운 물을 붓고, 냄새가 많이 줄었습니다. 그외 모든 것이 완벽했습니다. 강력하게 추천합니다.
Response from the Quality Department

Dear 기홍 이,

Thank you for your feedback. We apologize for any inconvenience caused by the odor from the drain. The issues with odors may stem from external factors such as weather conditions, but we will investigate and endeavor to prevent recurrence in the future. We appreciate your recommendation and are delighted that overall, you enjoyed your stay. We hope to welcome you back again soon.

Mark Colverd10
JAN 2024
Review without any comments.

Manuel Segado10
JAN 2024
Apartamento muy amplio, cómodo y muy bien ubicado muy cerca de centro. El apartamento está tal y como se describe, incluso mejor. Muy buena comunicación con el dueño. recomendable 100%.
Response from the Quality Department

Estimado Manuel:

Agradecemos sinceramente su comentario sobre su reciente estancia con nosotros. Saber que encontró el apartamento amplio, cómodo y bien ubicado nos llena de satisfacción. Nos alegra que la comunicación con nuestro personal haya sido de su agrado y que encontró el apartamento incluso mejor de cómo se describe. Ha sido un placer hospedarles, y esperamos volver a verle de nuevo en el futuro.

Carla Caamaño I P de Bocci9
JAN 2024
Buena opción para grupos no adictos a internet.
Muy luminoso y amplio. Comodísimo para el grupo de 8 personas que éramos. Buena ubicación, en barrio tranquilo pero cerca de restaurantes y de la avenida de tiendas y a 10’ en taxi de la Alhambra.
Servicio de Internet: Muy difícil para trabajar porque iba y venía. Además la velocidad era baja para la cantidad de personas.
Response from the Quality Department

Estimada Carla, Agradecemos sus comentarios sobre su estancia reciente. Nos complace saber que encontraron el lugar muy luminoso, amplio y cómodo para su grupo de 8 personas. La ubicación en un barrio tranquilo pero cercano a restaurantes y tiendas, son aspectos que valoramos. Lamentamos los inconvenientes experimentados con el servicio de Internet. Queremos expresar nuestras disculpas sinceras por cualquier molestia ocasionada, ya que la dificultad y la velocidad del servicio no son comunes en nuestras instalaciones. Nos habría encantado resolver el problema de inmediato, ya que consideramos crucial ofrecer una conexión a Internet eficiente para satisfacer las necesidades de nuestros huéspedes. Agradecemos su comprensión y esperamos tener la oportunidad de recibirlos nuevamente.

Departamento de Calidad

Natalie Barnecett6
JAN 2024
The apartment is beautiful, is very comfortable and very modern and updated.. same as the photos. The location is good. The only thing that we didnt like what the smell... eventhough the install some air refreshener , as they explained to us , the smell of bathroom pipes was always there and is not good. Apparently is something from the building but can be uncomfortable..
Response from the Quality Department

Dear Natalie,

Thank you for your positive feedback on the beauty, comfort, and modernity of our apartment. We appreciate your understanding regarding the issue with the bathroom pipes´ smell. We apologize for any discomfort caused; this type of unusual odors may be influenced by weather conditions that affect the environment, causing them to arise at certain times. Nevertheless, we take note of your comment and will work to improve anything necessary, aiming to prevent similar situations in the future.Your valuable input helps us improve, and we hope to have the opportunity to host you again with an even more enjoyable experience.

Alicia Sitjà Gutiérrez10
DEC 2023
Review without any comments.

María Larrosa Perez10
DEC 2023
La ubicación perfecta, dormitorios amplios , las camas cómodas y grandes Limpieza , confortable
Response from the Quality Department

Estimada María:

Agradecemos sinceramente su generoso comentario. Nos alegra saber que disfrutó de la ubicación perfecta, así como de nuestros dormitorios amplios con cómodas y espaciosas camas. La limpieza y el confort son aspectos fundamentales para nosotros, y es gratificante saber que cumplimos con sus expectativas en estos aspectos.

Apreciamos su tiempo al compartir su experiencia positiva, y esperamos tener el placer de recibirle nuevamente en el futuro para proporcionarle otra estancia igualmente agradable.

Departamento de Calidad.

Victor Asencio Regsña8
NOV 2023
Todo bien en el apartamento, es muy bonito, al principio olía mal, pero pusimos un ambientador y abrimos ventanas y solucionado. También indica que se incluyen geles y champú, y simplemente había dos pequeños botes de un solo uso por baño …. Lo cual hemos tenido que gastar y buscar geles y champú. Para eso mejor que no lo incluya , puesto que para varios días con eso no tienes ni para lavarte las manos .
Response from the Quality Department

Estimado Victor: Agradecemos sinceramente sus comentarios y nos complace saber que en general disfrutó de su estancia en nuestro apartamento. Lamentamos sinceramente cualquier inconveniente experimentado con el olor inicial, y agradecemos su comprensión al abordar la situación de manera proactiva. Tomamos en cuenta su observación sobre los geles y champús proporcionados y lamentamos que la cantidad suministrada no haya sido suficiente, estos amenities solemos dejarlos como cortesía para hacer más amena la llegada de nuestros clientes. Apreciamos su feedback constructivo y revisaremos nuestra oferta para asegurarnos de mejorar en este aspecto. Su satisfacción es nuestra prioridad, y esperamos tener la oportunidad de recibirlo nuevamente en el futuro

Claudia Ayuso10
NOV 2023
Todo, amplio, cómodo . Buenisimo equipamiento Perfecto
Response from the Quality Department

Estimada Claudia,

Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.

Departamento de Calidad.

Ruchir Bhargava8
NOV 2023
We had a comfortable stay at Carlos place. It was exactly like you see in photos and the location is great. Good communication throughout the stay. The only negative with the apartment was there was an odor in the apartment at all times. Not sure what it was but you could smell it as soon as you entered the apartment.
Response from the Quality Department

Dear Ruchir,

Thank you for your thoughtful review. We´re pleased to hear that you had a comfortable stay and appreciated the accurate representation of the apartment in the photos, along with its great location. Your positive comments on communication throughout your stay are much appreciated.

We sincerely apologize for the unusual odor you encountered during your time with us. We want to assure you that we take this matter seriously. Please note that the odor is not a common occurrence and may be influenced by external conditions like the weather, but we will investigate further to address and minimize any potential impact on our future guests. Your input is invaluable, and we thank you for bringing this to our attention.

We hope to have the opportunity to welcome you back and provide an even better experience in the future.

Sonja Garenfeld10
NOV 2023
Fijn verblijf gehad. Absoluut een aanrader!
Response from the Quality Department

Dear Sonja,

Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.

antoine de la celle10
OCT 2023
Appartement spacieux, bien équipé. Super séjour en famille. Accueil parfait par Marta.
Response from the Quality Department

Dear Antoine,

Thank you very much for your kind review. We are thrilled to hear that you found the apartment spacious and well-equipped, making for a superb family stay. It is also wonderful to learn that you were met with a perfect welcome by Marta.

We strive to make our guests´ experiences memorable and comfortable, and it´s heartening to know we have succeeded with your visit. Should you decide to stay with us again, we look forward to welcoming you back for another exceptional experience.

Quality Department.

Lauren McLaughlin10
OCT 2023
Excelente ubicación y encantador apartamento
Response from the Quality Department

Dear Lauren. Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Quality Department.

C. Luijendijk9
OCT 2023
Review without any comments.

Steven Hoffberg10
OCT 2023
Property was spacious and well located. An excellent choice for a family holiday.
Response from the Quality Department

Dear Steven,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department

Aloke  Jain10
SEP 2023
Exactly as in pictures, great location, very comfortable rooms, bathrooms and balcony; the stocks in the kitchen could have been better.
Response from the Quality Department

Dear Aloke,

Thank you for taking the time to share your feedback. We´re delighted to hear that our accommodation lived up to your expectations and matched the pictures accurately. It´s wonderful to know that you found the location great and the rooms, bathrooms, and balcony comfortable.

We appreciate your comment about the kitchen stocks, and we´ll certainly take this into consideration for future improvements. Your feedback helps us enhance the experience for all our guests.

Thank you for choosing our place, and we hope to have the opportunity to host you again in the future.

Andy Clay10
AUG 2023
A great location and excellent apartment - very pleased with our stay there. We fully recommend visiting Granada - a beautiful city. We used the tourist bus to get around (search for Granada City Tour) - there is a very good 2-day deal available (and easier than walking to Alhambra)! And another benefit for the location of this apartment - as the adjacent Plaza de la Trinidad is one of the main stops for the bus. And further along the road (Calle Buensuceso) is a very nice tapas / gastro bar that we also recommend called Reverso - great service and very good tapas (Calle Puentezuelas, 42, 18002 Granada, Spain).
Response from the Quality Department

Dear Andy. We´re delighted that you´re captivated by the beauty of Granada. It truly is a remarkable destination. Our proximity to the city´s key attractions is of utmost importance to us, as we believe that convenience enhances the overall experience for our guests. Thank you for recognizing this aspect of your stay, and we look forward to the possibility of hosting you again.

Quality Department.

Virginia Pinedo Barrero10
AUG 2023
estuvimos en un alojamiento alternativo, que nos ofrecieron desde Genteel, estuvo todo genial, una cadena, profesional y que recomiendo. Volveremos a ese piso.
Response from the Quality Department

Estimada Virginia:

Gracias por su amable y detallada crítica. Estamos encantados de conocer su experiencia positiva durante su estancia. Sus comentarios proporcionan un gran aliento para nuestro equipo. Es un placer servir a huéspedes como usted, y esperamos su regreso en el futuro.

Departamento de Calidad

MELANIE RODRIGUEZ9
AUG 2023
Review without any comments.

Adrián Palacios Calzado10
JUL 2023
Muy espacioso. Buena terraza. Todo muy nuevo.
Response from the Quality Department

Estimado Adrián:

Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.


Jose L.H. Campos
Director de Calidad

Marcela Jimenez10
JUL 2023
Review without any comments.

Janelise Torres10
JUL 2023
Great space for large family.
Response from the Quality Department

Dear Janelise,

We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Eva Medina10
JUN 2023
Review without any comments.

Selene Bertolozzi10
JUN 2023
Fantastic location and nice and big for a family of 7
Response from the Quality Department

Dear Selene Bertolozzi,

We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Lorenzo Leo10
JUN 2023
Lo spazio
Response from the Quality Department

Dear Lorenzo,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Gustavo Granados10
JUN 2023
Carlos´ home in Granada is extremely beautiful and located right in the center of the city, guaranteeing direct walking access to all points of interest to visit. The home was clean and fresh, and his support was impeccable during our visit. I will definitely stay at his home again in Granada.
Response from the Quality Department

Dear Gustavo Granados,

We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.

IRENE PEÑAS DENDARIENA10
JUN 2023
Review without any comments.

Hamza Khattak10
MAY 2023
Excellent
Great location and really nice apartment
Response from the Quality Department

Dear Hamza,
Thank you for your glowing review. We´re thrilled to hear you enjoyed the apartment and its great location. Your positive experience is our utmost reward. We´re deeply grateful for your feedback and hope to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Nola Moran10
MAY 2023
Beautiful apartment, clean, good furniture and in the centre of town. Had a wonderful stay and would recommend for families or friends. Five bedrooms and four bathrooms. Great stay and thank you Carlos.
Response from the Quality Department

Dear Nola,
Thank you for your kind review! We´re delighted that you enjoyed the beautiful, clean apartment in the center of town. We´re glad it accommodated your needs and we appreciate your recommendation. Thank you for choosing our property, and we hope to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Agustín Acedo Calderón10
MAY 2023
Review without any comments.

Jeff And Leighann Zeller10
MAY 2023
We had a great stay at Carlos’ apartment. It is a beautiful place with lots of space. The location was good for everything we planned and most places were walkable. There were many restaurants in the area and stores too. Overall this was a perfect place to stay in Granada.
Response from the Quality Department

Dear Jeff and Leighann,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.

Jose L.H. Campos
Quality Department Manager

Julia Woolland10
APR 2023
A great few day’s exploring Granada from
it was spacious, clean and well equipped and in a perfect location for visiting all the wonderful sights of Granada.
Response from the Quality Department

Dear Julia,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Granada. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

raquel santos10
APR 2023
Central e de estacionamento fácil (não muito caro) na rua paralela. corresponde exatamente as fotos, muito confortável e bonito. Apoio simpático e rápido da Elvira
Response from the Quality Department

Dear Raquel,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.

Jose L.H. Campos
Quality Department Manager

David Martín10
APR 2023
Nuestro viaje familiar a Granada fue maravillosa, en gran parte gracias al bienestar que nos generó el alojamiento. Estaba todo impecable y perfecto, con unos baños en perfecto estado. Todas las estancias estaban limpias y en perfecto orden. El anfitrión nos informó de lugares de interés, así como lugares de restauración y visitas de interés. No podemos poner ninguna pega, todo lo contrario, ojalá nos encontrásemos siempre con alojamientos de esta calidad. 100% recomendable. Sin duda, regresaremos.
Response from the Quality Department

Estimado David:
Le agradecemos sinceramente por su amable reseña acerca de su estancia en nuestro apartamento en Granada. Nos complace saber que disfrutó de su tiempo con nosotros y que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.

Jose L.H. Campos
Director de Calidad

Xavier Mouli8
APR 2023
Un séjour très agréable avec vue depuis le balcon sur toutes les processions de Semaine Sainte ! Un positionnement stratégique en plein cœur de ville. Un très bon accueil et ménage à mi parcours. L’appartement était conforme aux photos et description. Il y avait comme mentionné par les autres commentaires des odeurs modérées de remontée d’égout et de déodorant fort pour masquer mais cela ne nous a pas empêcher de passer un bon séjour .et les avantages du apartament compensait ce seul inconvénient .
Response from the Quality Department

Dear Xavier,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Andrea Follador10
MAR 2023
Bellissimo appartamento nel cuore di granada (Plaza Trinidad). Super pulito e moderno. Tutti gentilissimi e disponibili. Comunicazioni eccellenti. Grazie
Response from the Quality Department

Dear Andrea,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Raquel Alcalde10
MAR 2023
para repetir
el alojamiento dispone de todo lo necesario ( toallas, plancha…) es bonito, estaba limpio y bien ubicado.
Response from the Quality Department

Estimada Raquel:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

ABDULLAH GOKCE9
MAR 2023
Review without any comments.

Deepu Jose6
MAR 2023
This apartment was a great space for our group of 8 with 2 toddlers. Carlos arranged cots for the kids and the unit was altogether plenty spacious and hospitable. The one negative which really impacted our stay was the smell of sewage seeping into the last bedroom in the hall from its attached bathroom. It was so bad that even with the bathroom closed and not being used, the bedroom reeked. I really hope the building/Carlos is able to fix this because otherwise this is a great airbnb.
Response from the Quality Department

Dear Deepu,
Thank you for choosing our Alhóndiga apartment. We are happy the house could comfortably accomodate you and your family. Cleanliness and confort is within our top priorities towards our guests, and for this reason we apologize for the inconvenience of the odors. For future occasions, do not hesitate to contact us, as we count with a profesional that is willing to help in order to make your stay more pleasant. Thank you again for your constructive critics. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

DARIO PEREZ10
FEB 2023
Review without any comments.

Laura Gil lillo10
FEB 2023
Review without any comments.

Heather Campbell10
FEB 2023
This apartment sits right in the Plaza de la Trinidad. While being a very convenient location, the square was constantly filled with unhoused people and wasn’t exactly a place to hang around. The hostess we met was kind and helpful. Bedrooms were comfortable and very well organized. Loved the outdoor space! Loads and loads of restaurants within a 5 minute walk. Solid 40 minute walk to the Alhambra entrance.
Response from the Quality Department

Dear Heather,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Inmaculada Carrasco10
FEB 2023
El piso es perfecto
Por ponerle alguna pega, los colchones son un poco duros y hacen falta almohadas nuevas o de viscolastica para que sea perfecto. Lo demás esta genial.
Response from the Quality Department

Estimada Inmaculada:
Ante todo agradecerle por habernos elegido para su estancia en Granada y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.

Jose L.H. Campos
Director de Calidad

Ann-Katrien Heijligen10
FEB 2023
Super accommodatie! Stond dat er geen basisvoorzieningen of föhn waren maar was er gelukkig wel ☺️ dikke aanrader, niets op aan te merken!
Response from the Quality Department

Dear Ann-Katrien,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.

Jose L.H. Campos
Quality Department Manager

Jose Gabriel Martínez Martín9
JAN 2023
El alojamiento está céntrico y decorado con muy buen gusto. Baños suficientes para 10 personas, con una terraza para disfrutar en los días más cálidos. Tuvimos un problema con el olor del alojamiento pero cuando lo reportamos la atención fue buena y nos compensaron.
Lo único que no nos gustó fue el olor que había a veces, pero nos comentaron que estaban trabajando para arreglarlo y además nos compensaron por las molestias.
Response from the Quality Department

Estimado Jose Gabriel:
Agradecerle sus amables palabras hacia nuestro apartamento, resaltando la atención recibida cuando trajo a nuestro conocimiento el problema con los olores. Nos alegra saber que estuvo satisfecho con el servicio y
estaremos encantados de volver a recibirle cuando desee.

Jose L.H. Campos
Director de Calidad

Javier González Salvador10
JAN 2023
Una casa espectacular, quizás el único punto negativo es un leve olor a cañerías, pero soportable.
Response from the Quality Department

Estimado Javier:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

Rosmailyn Toribio medina6
JAN 2023
el piso muy bien,bonito y cómodo
El edificio olía demasiado mal y por tanto el piso igual, había que ventilar porque era horrible!!
Response from the Quality Department

Estimada Rosmailyn:
Aunque lamentamos sinceramente su desilusión con su estancia en el apartamento Alhóndiga, nos gustaría darle las gracias por compartir su opinión, ya que nos ayuda a identificar las áreas de mejora y actuar de inmediato con el fin de mejorar la experiencia de nuestros clientes en el futuro.
Lamentamos leer acerca de su descontento con los olores en su apartamento. En Genteel Home nos esforzamos por proporcionar la eficiencia total en el área de limpieza. Somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestros alojamientos. Para una ocasión futura, por favor no dude en contactar con nosotros para darnos la oportunidad de ayudarle y mejorar su estancia.
Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es que asegurar a nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Estamos ansiosos por tener la oportunidad de recuperar su confianza.

Jose L.H. Campos
Director de Calidad

Oscar Castillo Garcia10
JAN 2023
Review without any comments.

Alejandro Nahuel10
JAN 2023
La ubicación es bien céntrica, el apartamento es enorme, muy cómodo y está muy bien cuidado.
Response from the Quality Department

Estimado Alejandro:
Gracias por alojarse por nosotros y por escribir esta reseña. Nos alegra saber lo cómodos que han estado en el apartamento durante su estancia. Esperamos poder volver a recibirles muy pronto.

Jose L.H. Campos
Director de Calidad

Ignacio Bartolomé Orta8
DEC 2022
El emplazamiento es inmejorable, el piso es muy amplio (disponer de 5 habitaciones dobles y 4 baños completos es todo un lujo) y todo estaba limpio. Como puntos negativos, confirmo la experiencia de otros clientes respecto a los olores a tuberías (que no se consiguen disimular con los innumerables ambientadores que hay por toda la casa) y el ruido de los vecinos de arriba (se pasan el día paseándose por la casa con zapatos de tacón y arrastran muebles desde las 8 de la mañana). Además, el equipamiento de menaje es muy escaso.
Response from the Quality Department

Estimado Ignacio:
Gracias por elegir nuestro alojamiento para su estancia en Granada y por esta reseña. Lamentamos los inconvenientes que describe. Puede estar seguro de que hemos tomado nota para solventarlos, así como para aumentar el menaje de la cocina.
De nuevo, gracias por alojarse con nosotros. Esperamos poder volver a recibirle de nuevo para superar sus expectativas.

Jose L.H. Campos
Director de Calidad

Victoria Suba Tanco8
DEC 2022
Everything met expectations, including excellent location and adequate space for our family of 5 adults. Four stars only because of a persistent odor throughout our stay and also a somewhat weak internet signal. Otherwise a great stay.
Response from the Quality Department

Dear Victoria,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Thiago Licias De Oliveira9.7
DEC 2022
Great option
Response from the Quality Department

Dear Thiago, Thank you for sharing your insights of the apartment with us. We are glad you enjoyed the accommodation and hope to receive you again on your next trip to Granada.

Jose L.H. Campos
Quality Department Manager

Mayra Demacopulo10
DEC 2022
Un piso divino, impecable, las fotos no le hacen justicia. Super bien ubicado, no tocamos el coche. Única cosa a marcar, olor a tuberías. Mucho.
Response from the Quality Department

Estimada Mayra,
Muchas gracias por la evaluación. Nos alegramos de que la casa superara sus expectativas y de que la ubicación fuera de lo más conveniente para usted. Le agradecemos también sus críticas constructivas. Esperamos poder volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

Candice Rocha Ledo10
DEC 2022
Amei tudo

VALERIANO IZQUIERDO CANO8
DEC 2022

Tim Gibbons10
NOV 2022
Great place to stay in Granada. Super convenient to everything. The apartment was awesome. Clean, super modern and very comfortable. Right around the corner from the Cathedral and tons of restaurants. I definitely would stay there again.
Response from the Quality Department

Dear Tim, we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Ernesto Alemañ9
NOV 2022
Amazing house, close by the Cathedral (3 min. away) and all the local shops and restaurants. High end renovation, comfortable and quiet. The house is perfect although it has 3 main issues. One is the sewer smelling all over the house. That could be for 2 reasons, not having installed a big plumbing elbows to retain water and prevent the smell to go up in showers, sinks, etc., or due to the A/C machine, by pumping into the house the air from outside. Both cases have difficult solution. After it happened to us I check and I found reviews about the sewer smell from last year. Also, the first bedroom to the left, just coming inside the house, has the pipelines for the entire A/C system inside the wall. You’ll hear water passing by whenever is working, difficult to sleep. Carlos and Virginia worked fast to give us a solution. 5 stars for that. The owner of the house should fix both issues. Wheelchair users, be careful! Access ramp is dangerous when it’s wet. No ramp outside portal.
Response from the Quality Department

Dear Ernesto,
thank you for sharing your insights and reccomendations about the apartment. We are happy you enjoyed your overall stay and we hope you give us the opportunity to host you again making sure we exceed your expectations.

Maxime Delorme9.2
NOV 2022
Very pleasant stay, in a bright and modern apartment, very friendly hostess.
The apartment is very nice, with 10 people we had no problem with space. And really very well located, restaurants and the cathedral are right next door and the Alhambra is about 20 minutes away.
The kitchen lacks a few kitchen utensils, so if you go to the restaurant no problem but otherwise it can sometimes be awkward (ex: no vegetable peeling) and the glasses are huge which makes it quickly fill the dishwasher.
Response from the Quality Department

Dear Maxime,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Elliott Miller10
OCT 2022
Had a wonderful visit to Granada. Lovely city, manageable AND the Alhambra! On my bucket list for years and it far exceeded expectations. Carlos´ apartment was nothing short of perfect. Spotless, modern, and spacious in the best location. Book it. You won´t be disappointed!
Response from the Quality Department

Dear Elliot, We are very happy that you could fulfill a longlife dream and that staying at our apartment made that dream even better. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Alastair Campbell8
OCT 2022
Property is in an excellent location to explore Granada, Alhambra etc. Good number of bathrooms and plenty of space.
Response from the Quality Department

Dear Alastair,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.

Jose L.H. Campos
Quality Department Manager

David Sola Rota9.2
OCT 2022
Review without any comments.

Jose Manuel Avila10
OCT 2022
Perfecto
Dimensiones del alojamiento, equipamiento del mismo, su ubicación
Nada a destacar
Response from the Quality Department

Estimado José Manuel:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Granada. Esperamos poder darle la bienvenida de nuevo muy pronto.

Jose L.H. Campos
Director de Calidad

Alvaro Rua Da-Cunha10
SEP 2022
Piso increíble. Ubicación inmejorable.
Response from the Quality Department

Estimado Alvaro, muchas gracias por su amable opinión de nuestro apartamento. Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento y esperamos poder servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Mauricio Campo10
SEP 2022
Nice place very comfortable
Response from the Quality Department

Dear Mauricio, thank you very much for staying with us and for highlighting the comfort we provide. It was apleasure to assist you on this occasion.
We hope to see you soon again.

Aija T.
Quality Department

julio Manero10
AUG 2022
Todo estupendo, la localización , la decoración, la instalación, la limpieza, el parking cerca, ya hemos ido dos veces y repetiremos
Response from the Quality Department

Estimado Julio, muchas gracias por elegir nuestra propiedad una vez más para sus vacaciones y por compartir esta maravillosa opinión sobre su reciente estancia con nosotros. Es muy gratificante leer que seguimos cumpliendo sus deseos y necesidades vacacionales año tras año. Esperamos su próxima visita.

Aija T.
Departamento de Calidad

Silvia-h10
AUG 2022
Cómodo y muy bonito, todas las comodidades
Response from the Quality Department

Estimada Silvia, nos gustaría agradecerle sus comentarios tan positivos que ha compartido referente a su estancia en nuetsro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos poder servirle de nuevo en el futuro.

Aija T.
Quality Department

Alessandra Giordano9.7
AUG 2022
Dear Carlos, we really liked your apartment in Granada. Quite big and with a lot of comfy rooms and bathrooms (we were 7 people), very well equipped also for cooking / washing machine ecc... The location is 5 minutes walking from the Cathedral, and near to all the most beautiful things to see / to the bus stop for Alhambra. Plenty of restaurants around, markets in case of need. Cleaning was fine, check in assistance too. We really recommend it for your stay in the marvellous Granada! Alessandra
Response from the Quality Department

Thank you Alessandra for staying with us and for your positive feedback. We are delighted that you enjoyed the comfort we provide and our excellent location.
We hope to meet you again in the future.

Aija T.
Quality Department

Jacques Dussol9.3
JUL 2022
apartamento muito limpo e grande ! Tudo super novo ! e ótima localização.
Response from the Quality Department

Dear Jacques, thank you for this wonderful review, it has been a pleasure for us to read it and we look forward to serving you again soon.

Aija T.
Quality Department

Saeed7.9
JUL 2022
Review without any comments.

Nimish7.9
JUL 2022
Review without any comments.

Ali And Dan10
JUN 2022
Very comfortable and stylish apartment in a vibrant part of Granada.
Response from the Quality Department

Thank you very much for your feedback. We are glad to know that you had a comfortable stay in our apartment with location which offers access to many key sites in the city and gives great local feel.
We look forward to serving you again soon.

Aija T.
Quality Department

Li Shenn10
JUN 2022
Great and spacious apartment with a terrace. Had a lovely stay here
Response from the Quality Department

Thank you very much fo rtaking the time to share your opinion about your stay. We are glad to know that you had a lovely time with us and we look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Matt10
JUN 2022
This place is a great value with modern amenities! We were traveling in a group of seven, and having four bathrooms was such a luxury. We were able to walk everywhere we wanted in Granada, too, and though we arrived late our host was very accommodating. I highly recommend it for groups.
Response from the Quality Department

Dear Matt, thank you for this wonderful review, it has been a pleasure for us to read it and we look forward to serving you again soon.

Aija T.
Quality Department

Angel10
JUN 2022
Espectacular la casa, tal y como se ve en las fotos. Amplísima, limpia, todo funciona a a la perfección.. un 10 de verdad.
Response from the Quality Department

Estimado Angel, en primer lugar, nos gustaría agradecerle su comentario elogiando su reciente estancia en nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos poder servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Alyas9.6
JUN 2022
Good Location. Clean Apartment, but strong smell.
Location. Many bedrooms and bathrooms.
Very strong smell… almost like broken deer pipes.
Response from the Quality Department

Thank you very much for taking the time to review your stay with us. We highy appreciate your feedback and comments as they help us to understand what our guests enjoy the most of our apartment and give us an opportunity to address areas of improvement.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Kirstin9.7
MAY 2022
Loved our stay! We had 7 people and it was more then enough room (and bathrooms). Great location, good WiFi, Ac, washer and cute balcony.
Response from the Quality Department

Dear Kirstin, thank you verymuch for your feedback. We are glad to know that our property met your group´s expectations and we hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Manuel Gómez10
MAY 2022
La vivienda está en perfectas condiciones, limpia sin ningún desperfecto y con todo el mobiliario, equipamiento y menaje como si fuera nuevo. Hemos estado un grupo de diez personas muy cómodos y sin agobios de espacio. Además, la atención de todo el equipo de Genteel Home ha sido excelente.
Response from the Quality Department

Estimado Manuel, muchas gracias por su comentario tan reconfortante.
Estamos muy contentos de leer que le gustó el apartamento y que lo ha encontrado muy limpio y cómodo en todo momento.
Gracias también por su encantador comentario sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de hacerles llegar sus amables palabras, las cuales van a significar mucho para ellos.
Esperamos volver a verle pronto.

Aija T.
Departamento de Calidad

Gunnel9.2
MAY 2022
Perfekt lägenhet i centralt läge för en grupp.
Bra läge. Trevlig och välutrustad lägenhet. Bra gemensamma utrymmen, fina sovrum och sängar. Gångavstånd till sevärdheter, restauranger mm.
Response from the Quality Department

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Aija T.
Quality Department

Elena10
APR 2022
Es cierto que hay un pequeño olor en el piso pero el piso es precioso, muy bien decorado, céntrico, cómodo y espacioso. Muy recomendable.
Response from the Quality Department

Estimada Elena, Muchas gracias por el tiempo dedicado en compartir sus impresiones personales sobre su estancia en nuestro apartamento. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros huéspedes.
Gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Nicolas10
MAR 2022
Excellent Airbb very clean well located and comfortable

Christiane10
MAR 2022
Tolles Apartment mit wunderschönen Zimmern , tollem Ambiente im Wohn und Essbereich. Top ausgestattet mit allem was man braucht in der Küche und Waschküche . Die Wohnung war noch schöner und besser ausgestattet als beschrieben! Wir waren 10 Personen und alle mehr als zufrieden. 👍🔅
Response from the Quality Department

Dear Christine, we appreciate your opinion about your experience in our apartments
The satisfaction of our guests is our main objective and there is nothing better than knowing that we have managed to exceed your expectations and the apartment met your group´s needs.
Thank you again for this positive review of your stay with us, we look forward to your next visit.

Aija T.
Quality Department

Christiane10
MAR 2022
Tolles Apartment mit wunderschönen Zimmern , tollem Ambiente im Wohn und Essbereich. Top ausgestattet mit allem was man braucht in der Küche und Waschküche . Die Wohnung war noch schöner und besser ausgestattet als beschrieben! Wir waren 10 Personen und alle mehr als zufrieden. 👍🔅

Ricardo10
MAR 2022
The appartment is big, very well located, modern and everything is new. It is close to Granada´s cathedral and tons of restaurants. It is like 2 o 3 blokcs away from a public parking. Spacious balcony. The kitchen is well equiped. Recomended place! Good communication!

Viktor9.2
FEB 2022
The property is at great location. Center of the city. It is perfect for a big family with its 5 perfect sized bedrooms. Very clean and super well equipped. Comfortable beds.
Response from the Quality Department

Thank you very much for sharing your experience. We are glad to know that the stay with us made such a positive vacation memories for you and we look forward to having the opportunity to serve you and your family again in the future.

Aija Teilane
Quality Department

Teresa7.9
JAN 2022
Review without any comments.

kimberly7.5
DEC 2021
Es tal cual las fotos, muy bien decorado y cómodo ! Elvira muy amable
Durante nuestra estancia el piso tuvo un olor a cañería todo el tiempo. A pesar q los baños estaban limpios. No hay parking
Response from the Quality Department

Muchas gracias por compartir su experiencia con nosotros.

Gracias por destacar la amabilidad de nuestro personal y comodidad del apartamento.
lamentamos cualquier inconveniente que tuvieron durante su estancia, pasamos sus comentarios a nuestro departamento de mantenimiento para que puedan revisar la situación con el fin de arreglar cualquier problema.

Una vez más le agradecemos su opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Jose Manuel9.6
DEC 2021
Review without any comments.

Zhaida10
NOV 2021
Excelente.
Todo super limpio. Apartamento tal cual las fotos, éramos 10 personas y teníamos espacio suficiente para todos.
No fue nada que perjudicará nuestra estancia, pero el WiFI no funcionaba.

Anita10
OCT 2021
Piso grande y cómodo con excelente ubicación
La ubicación, la distribución del piso y el tamaño. Muy cómodo y moderno. Éramos 10 personas y todos tuvimos nuestro espacio. Es tal cual las fotos.
Response from the Quality Department

En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su visita, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.

Agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Imobach6.3
AUG 2021
la verdad que como piso es muy bonito y mucho lujo!! Lo Único y más importante es que da fallo eléctricos cada 30 min. Se va la electricidad.. nosotros pagamos 2 noches y solo pudimos hacer una porque al irse la luz, se iba consigo: la ventilación, la nevera.. agua caliente etc.. por tanto no podíamos continuar otra noche más habiendo en la ciudad de Granada 40 grados. Pero bueno.
Response from the Quality Department

Te agradecemos tu comentario, pero como te dijimos esa noche hubo un montón de problemas eléctricos en la zona, en parte de la ciudad y en otras ciudades. Aún así, al día siguiente fue un técnico a revisar la instalación, que como viste era totalmente nueva, y estaba todo correcto. Lamentamos que hayáis tenido esa mala experiencia, ajena totalmente al apartamento. Desde Genteel home siempre intentamos que tengáis la mejor estancia posible. Equipo de GH

Sheila McWilliams10
AUG 2021

Álvaro10
JUN 2021
Buena zona casa muy limpia y ordenada y la atención buenísima. Recomendable

Maria Jose10
OCT 2020
Alojamiento de 10 con una ubicación buenísima y zona muy tranquila

Laura10
OCT 2020
Recomendable 100%!!!”

Reme10
MAR 2020
Inmejorable!!

Julian10
MAR 2020
Magnifico apartamento, limpio y buena ubicación.