Magnifique penthouse avec terrasse et vue imprenable situé à quelques mètres de la cathédrale.
Il est un appartement de haute qualité meublé et équipé entièrement au centre de Séville. Il se compose d’une chambre avec salle de bains, un beau séjour (avec canapé-lit) et une cuisine entièrement équipée.
Voir sur la carte
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Penthouse Vinuesa Terrasse
de à
We stayed in Seville for two weeks and enjoyed this apartment very much. The interior was as represented in the pictures. There is an elevator. It was clean and well-maintained. The kitchen was well equipped, which made cooking easy. The appliances were very modern and worked well. We were pleased to have a washing machine and dishwasher. The patio has a lovely view and comfortable furniture.. Our guest relations manager from Genteel Home, Cristina, helped us a lot, and we appreciated her attentiveness. We would recommend this apartment for a couple who want to be in close proximity to the Cathedral and many bars and restaurants. It was a pleasure to stay here.
Very convenient to all amenities, nice sun terrace and patio area, comfortable bed and nice kitchen. The bed linen was changed twice a week along with towels. Great to have a lift to all Floors
Whilst the location was good, it was very noisy at night time as it’s on a main street and most shops have steel shutters that come down late at night.We did have to clean the shower on arrival, I would say good for a short stay rather than the month we did.
The door to the bathroom was really stiff ,it needs fixing ,as it woke everyone up when I needed to use the bathroom during the nite
Réponse du service qualité
Dear Jodie,
Thank you for your kind review. We’re thrilled to hear that you found the bed super comfy and enjoyed the terrace and the views. We also appreciate your feedback regarding the bathroom door. We’ll make sure to address this issue to ensure a more comfortable experience for future guests. Thank you for choosing us and we would love to welcome you again on your next visit.
Quality Department.
L’emplacement est idéal pour faire le centre ville à pieds, le solarium est un réel atout supplémentaire, la literie est ultra confortable et l’accueil de l’hôte très chaleureux et efficace !
Réponse du service qualité
Dear Michael,
Thank you for your kind review. We are thrilled to hear that you enjoyed the apartment and found its location perfect for exploring Seville. It’s wonderful to know that the proximity to the main attractions enhanced your experience. We would love to welcome you back in the future.
Réponse du service qualité
Dear Pelen,
Thank you for your kind words. We are delighted to hear that you enjoyed your stay and the wonderful terrace, as well as the helpfulness of Esther and the team. It’s great to know that Victor’s recommendations made you feel like locals. We are also glad you appreciated the cleanliness and welcoming atmosphere. It would be a pleasure to host you again in the future.
Todo fue genial, realmente disfrutamos de nuestra estancia en la propiedad. Quiero destacar la excepcional gestión por parte de Genteel. Todos los miembros del personal fueron extremadamente serviciales. Nos lo pasamos de maravilla gracias a todas sus recomendaciones y su ayuda para reservar restaurantes, asegurar entradas y demás... En general va mucho más allá de lo que cualquiera esperaría de un equipo de gestión. Gracias a todos y un saludo especial a Alex � Sin duda volveremos pronto.
Great walking distance to the cathedral area. The terrace is really nice and big with lovely views.
It was so noisy at night from the street and bar below. We aren’t the type to stay in, so we were also out the majority of the night but the noise continued until around 6.30am, it was crazy! We ended up having to take sleeping tablets on our 4th night as we had had 3 nights of no sleep. The shower also look around 5 mins on to warm up, which was slightly annoying.
Réponse du service qualité
Dear Abbie,
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the central location, the terrace with its lovely views, and the proximity to the cathedral area.
Regarding the noise, we would like to highlight that being located in the heart of the city, especially during certain times of the year when celebrations or events take place, occasional noise can occur. Nevertheless, we sincerely regret any inconvenience. Please rest assured that we will review the soundproofing system to ensure it is functioning effectively.
We truly value your comments, which help us improve, and we hope to have the opportunity to welcome you again in the future.
Quality Department.
Réponse du service qualité
Dear Laura,
Thank you for your kind feedback. We are thrilled to hear that you enjoyed the central location and the breathtaking balcony, perfect for morning coffee and an evening glass of wine. It´s wonderful to know that you had a great experience and that our efforts to accommodate your early arrival were appreciated.
We are also glad that you found the nearby bag storage facility convenient. We always strive to provide our guests with the best possible service, and your positive comments are greatly valued. Thank you again for your recommendation. We look forward to welcoming you back in the future.
Ei sisältänyt aamiaista
Réponse du service qualité
Dear Ritva,
Thank you for sharing your experience with us. We are pleased to hear that our location was ideal for your plans and that it allowed you easy access to the sites you wanted to visit.
Regarding breakfast, we would like to clarify that our apartments do not include this service, as we have never offered breakfast as part of our accommodations. We hope this did not detract from your overall experience and that you enjoyed your stay with us. We look forward to welcoming you again in the future.
Quality Department.
Réponse du service qualité
Thank you for sharing such a thoughtful review of your recent stay. It was a pleasure having you as our guest, and we look forward to the opportunity to host you again in the future.
Réponse du service qualité
Dear Sara,
Thank you for sharing your experience. We are thrilled that you and your daughters enjoyed your stay and that the apartment´s central location and stunning views made exploring Seville´s treasures so convenient. It is wonderful to hear that you made use of the rooftop terrace, it´s indeed a special spot for enjoying a moment of relaxation. We are also pleased that our flexible check-in arrangements fit your plans seamlessly. It would be a pleasure to welcome you back on your next visit to Seville.
Location and outside space
Could do with a bit of a freshen up
Réponse du service qualité
Dear Sharon,
Thank you for your kind comments about the apartment’s location and outdoor space. We are delighted to hear you enjoyed these aspects of your stay. We also appreciate your feedback regarding the need for a refresh, and we’ll take it into consideration as we continue to improve our accommodations. We hope to have the pleasure of welcoming you back in the future.
Quality Department
Réponse du service qualité
Dear Byung,
Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the amazing location in Seville and the rooftop views of the Cathedral. It’s great to know that the apartment was comfortable and met your needs, including the laundry facilities.
We appreciate your understanding regarding the lively atmosphere of the area; it’s part of the charm of the city. We’re also glad to hear that our team responded promptly to replace the shower hose. Your satisfaction is important to us.
Thank you once again for sharing your experience, and we hope to welcome you back on your next visit to Seville.
Réponse du service qualité
Estimada Rosa:
Gracias por su amable comentario sobre su reciente visita. Ha sido un placer recibirle y esperamos tener la oportunidad de volver a darle la bienvenida en el futuro.
Location
Cleanliness was subpar, we had to ask for it to be cleaned again, the bathroom felt especially not clean, corners in the shower…lighting in the bathroom was poor, it had a sensor but agter minutes it goes off and for it to go back on you need to turn down the switch again… We were asked in advance the details of our arrival (time transportation means etc) we arrived at 11:30 and wanted to leave our bags before 3pm (check-in time) so I texted days in advance to request it, they said to please text back the morning of our arrival which I did, then to text them upon arrival…upon arrival they said they could not tell us yet if this was possible…we lost like 2hrs waiting for them. When we arrived to the apartment we see a luggage locker right next to the apartment, they could habe told us this and save us time. Also doorbell did not work.
Réponse du service qualité
Dear Dana,
Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you enjoyed the location of our property, as we strive to provide our guests with convenient and appealing accommodations.
However, we sincerely apologize for the cleanliness issues you encountered. This does not reflect the high standards we uphold, and we appreciate the opportunity you gave us to address these concerns during your stay. We hope that after the rectification cleaning your stay was more pleasant.
Regarding your early check-in request, we regret any inconvenience caused. As our apartments do not have a physical reception, it is sometimes challenging to accommodate early check-ins. While we always strive to meet the needs of our guests whenever possible, certain circumstances require us to adhere to the stipulated check-in time of 3 p.m. to ensure the apartments are properly prepared after the departure of previous guests. We appreciate your understanding in this matter.
Lastly, we apologize for not informing you about the luggage locker located right next to the apartment. Your feedback is invaluable, and we will ensure our team communicates this information more effectively going forward.
Thank you once again for your insights. We hope to have the opportunity to serve you better in the future.
Quality Department.
Great location. Nice patio. Good AC, especially since it was so hot. Bedroom had separate AC unit.
It was pricey, but since it was right in the heart of things, it was expected.
Réponse du service qualité
Dear Guest,
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the great location and the nice patio, as well as the comfort provided by the air conditioning during the hot weather. Your satisfaction is our priority, and we appreciate your understanding of our pricing, considering the prime location. We hope to welcome you back for another enjoyable stay in the future.
Quality Department
Réponse du service qualité
Dear Carl,
Thank you for your kind review. We’re glad to hear that you enjoyed the fantastic location, with easy access to shops, restaurants, the Cathedral, and more. It’s great to know that the apartment met your expectations as advertised. We hope to welcome you back for another wonderful stay in Seville.
Réponse du service qualité
Dear Bill,
Thank you for your wonderful review. We are thrilled to hear that you found Esther´s place to be in a perfect location, so close to the Cathedral and other attractions in Seville. It’s great to know that you enjoyed the comfort of the room and that the AC helped you stay cool during your stay. We appreciate your recommendation for first-time visitors to Seville, and we hope to welcome you back for another enjoyable stay in the future.
Réponse du service qualité
Dear Ray,
Thank you very much for your generous feedback. We are delighted to hear that you consider our apartment one of the best you’ve stayed in. It’s wonderful to know that you enjoyed the perfect location, the terrace views, and the local amenities. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Jacob,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Dear Vincent,
Thank you for your review. We’re pleased to hear that you enjoyed the beautiful accommodation and the spacious terrace. We appreciate your feedback about the rooftop and understand that the August heat can be challenging. We encourage you to visit again during a different season to fully enjoy both terraces of our apartment in more comfortable conditions. We look forward to the opportunity to host you again and ensure you have the best experience possible.
Réponse du service qualité
Dear Emilie,
Thank you for your positive review. We’re delighted to hear that you had an excellent stay and enjoyed the lovely apartment and outdoor terraces. It’s great to know that the location was convenient and walkable. We appreciate your recommendation and look forward to welcoming you back in the future.
Hot water boiler issues - followed instructions to turn it back on but it shut down again couple of times the first night - no hot water that evening.
Réponse du service qualité
Dear Goran,
Thank you for your positive feedback. We are delighted to hear that you enjoyed the location, the apartment, and the amazing balcony and terrace.
We apologize for the inconvenience you experienced with the hot water boiler. Please be assured that we are addressing this matter to prevent any future occurrences.
Thank you for bringing this to our attention. We appreciate your understanding and hope to have the pleasure of welcoming you back.
Quality Department
Réponse du service qualité
Dear Jussara,
Thank you so much for your kind words. We’re delighted to hear that you enjoyed your stay and that everything met your expectations. Your positive feedback means a lot to us. We look forward to welcoming you back in the future.
Location, elevator, A/C, very comfortable bed, facilities (washing machine, clothes airer, electric fan), excellent wifi, 2 keys, bottle of water on arrival, complimentary shampoo/shower gel, patio/terrace. The place was spotless and the bed linen and towels were refereshed half way through our stay.
Reluctant to say a negative, and these are so minor, but I think the owners are probably going to refresh the cushions and give it a lick of paint-it´s not something that bothered us and didn´t take from our enjoyment at all. Would absolutley recommend this gorgeous spot.
Réponse du service qualité
Dear Deirdre,
Thank you for your glowing review. We are thrilled to hear that you found the location fantastic, the beds comfortable, and the amenities such as the A/C, Wi-Fi, and facilities to your satisfaction. It’s wonderful to know that the apartment was clean and well-maintained, and that you appreciated the additional touches like the bottle of water on arrival and the refreshed bed linen and towels.
We also appreciate your feedback regarding the cushions and the painting. We will take note of your suggestions and consider these updates to enhance our guests´ experience further.
Thank you for your recommendation and for taking the time to share your thoughts. We look forward to the opportunity to welcome you back in the future.
Quality Department.
Réponse du service qualité
Dear Tamala,
Thank you for your kind review. We are pleased to hear that you enjoyed the apartment’s view of the cathedral, the lovely terrace, and the excellent location. It’s great to know that you found the property clean and well-equipped and that you were able to easily explore the sights on foot. We hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Camile,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Paul,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We´re looking forward to the opportunity to serve you again.
Réponse du service qualité
Dear Hannah,
Thank you very much for your wonderful review. We are thrilled to hear that you chose to stay with us for the second half of your honeymoon and that you were absolutely delighted with the apartment.
We’re glad that you enjoyed the gorgeous apartment, breathtaking view from the rooftop terrace, and the convenience of being able to walk to all your desired destinations. It’s also great to hear that Esther and our team were responsive and that the check-in process was smooth and efficient.
Thank you for your additional suggestions on local experiences and delicacies; they are invaluable for future guests. We hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Saurav,
Thank you for sharing your feedback on your recent stay with us. We are delighted to hear that you enjoyed the excellent location of our property, situated at the heart of the main tourist attractions, and the vibrant surroundings. Additionally, we appreciate your comments regarding the fantastic terrace and its superb view.
However, regarding the dimension of the apartment, we understand that perceptions of space may vary among guests. Please note that our apartment is furnished and fully equipped to accommodate the capacity indicated on our website. We regret any disagreement regarding this.
Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another enjoyable stay.
Absolutely fantastic location in the heart of Seville. Terrace was superb with views of the jaw dropping cathedral which was about 100m away. Easy to park the car in an underground car park on the main road that runs along the river which was only a 5min walk away.
Nothing
Réponse du service qualité
Dear Stephen,
Thank you for your wonderful review. We’re thrilled to hear that you enjoyed the amazing apartment and the super terrace with its stunning views of the cathedral. It’s great to know that the location and nearby parking were convenient for you. We truly appreciate your feedback and look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Neal,
Thank you for your feedback. We appreciate your positive comments about our wonderful location and excellent accommodations. However, we understand the difficulties you encountered in finding parking and accessing various areas within the historic center. Being centrally located near the city´s most iconic landmarks often results in restricted vehicle access to preserve the environment and reduce pollution. Nevertheless, our team is committed to providing assistance by offering information on nearby parking facilities and ensuring your arrival is as seamless and enjoyable as possible. We value your understanding and feedback. Thank you once again for choosing to stay with us, and we eagerly anticipate the opportunity to host you again.
Réponse du service qualité
Dear Kristin,
Thank you very much for your kind review. We are glad to hear that you enjoyed your stay in our flat. Our central location is certainly one of our most outstanding features and we are pleased to hear that you found it convenient.
We are also glad that you enjoyed the terrace and that our host was attentive to your needs.
We look forward to welcoming you again on your next visit.
Quality Department
Réponse du service qualité
Dear John,
Thank you for your delightful and detailed review. We are thrilled to hear that you thoroughly enjoyed your stay with us. It is wonderful to know that you found the apartment comfortable and appreciated the prime location, especially the balcony and its awnings.
We are glad that you could explore the many attractions, restaurants, markets, and shopping areas within walking distance. The view of the Cathedral and Giralda is indeed breathtaking, and we are pleased that it added to your enjoyment.
We appreciate your feedback regarding the kitchen items and we will certainly look into ensuring all necessary items are available for future guests.
We are also happy that the air conditioner kept you comfortable as the temperatures rose and that our complimentary cleaning services were helpful during your extended stay. Thank you for your patience and understanding regarding the maintenance issues, and we are pleased they were resolved promptly.
We look forward to welcoming you back in the future. Thank you again for choosing to stay with us and for sharing your positive experience.
Quality Department.
Réponse du service qualité
Dear Thomas,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property to be in a great location with two nice patio areas. However, we sincerely apologize for any disappointment you experienced regarding the cleanliness and condition of the furniture.
Maintaining a high standard of cleanliness and ensuring the comfort of our guests is of utmost importance to us. We regret to hear that the cleanliness did not meet your expectations and that some furniture was in disrepair. Please rest assured that we take your comments seriously and will address these issues promptly with our maintenance and housekeeping teams.
Regarding the accuracy of the property photos, we understand the importance of providing accurate representations of our accommodations and will review them to ensure they reflect the current state of the property.
We genuinely appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that exceeds your expectations. Thank you for choosing to stay with us.
Quality Department.
Réponse du service qualité
Dear Nicki,
Thank you for your kind words. We´re delighted to hear that you enjoyed the great location of our accommodation, right in the heart of Sevilla. It´s wonderful that you found it convenient to reach great restaurants and iconic landmarks like the cathedral. We´re glad the outside balcony added an extra special touch to your experience. We hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Jorge,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Dear Kevin,
Thank you for taking the time to share your feedback with us. We´re thrilled to hear that you enjoyed the perfect location of our accommodation for exploring Seville, and that you found our staff to be very helpful. It´s wonderful that you were able to relax and enjoy the amazing views of the city from the balconies. We appreciate your detailed notes regarding your stay. We´re glad to hear that the sofa has been replaced and that it was comfortable for your family. We apologize for any inconvenience caused by the noise during the King´s Cup week, and we appreciate your understanding that it was a one-off event. Regarding the television and the shades on the balcony, we will take your comments into consideration for future improvements. We´re delighted to hear that you would stay with us again, and we look forward to welcoming you back in the future.
Réponse du service qualité
Dear Ann,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
The apartment at first glance does not look bad but then staying there for 3 days was tiring, excluding the very positive side of the terrace. Many things not working (e.g. 2 lights). The bathroom by our standards was dirty, especially the toilet seat cover had not been cleaned at all and was evident. Above the furniture and lots of dust on the floor, I doubt the floor had been washed before we arrived. Under the clean sheets, the pillows were obviously dirty. Sofa and crockery the same. Honestly, a clean person like us would never stay there again. We had to wait 24 hours for high chair and crib, both requested the days before our arrival.
Réponse du service qualité
Dear Maria,
Thank you for taking the time to provide feedback on your recent stay with us. We´re delighted to hear that you found our location unbeatable and enjoyed the convenience of having various amenities and attractions within walking distance. It´s great to know that you appreciated the terrace and the opportunity to enjoy breakfast with a view of the cathedral.
However, we´re truly sorry to hear that your overall experience did not meet your expectations. We apologize for any inconvenience caused by the issues you encountered during your stay. Please rest assured that your feedback has been shared with our team, and we´re taking steps to address these issues promptly. We understand the importance of maintaining high standards of cleanliness and providing timely assistance to our guests, and we regret if we fell short on this occasion. Additionally, we want to emphasize that if you had informed us of these issues during your stay, we would have been more than happy to offer you a rapid and adequate solution.
Quality Department.
We sincerely apologize for any frustration or inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Quality Department.
Réponse du service qualité
Estimada Yvanna:
Nos complace enormemente saber que disfrutaron de su estancia y que todo estuvo a su agrado. Es muy gratificante para nosotros saber que encontraron el apartamento impecable y con un agradable aroma a limpieza. Estamos encantados de que la ubicación cercana a la catedral haya sido conveniente para explorar la zona a pie, y nos alegra que hayan disfrutado de la comodidad de la ducha. Su recomendación significa mucho para nosotros y nos llena de satisfacción saber que considerarían volver a alojarse en nuestro departamento. Agradecemos sinceramente sus felicitaciones y esperamos tener el placer de recibirlos nuevamente en el futuro.
Réponse du service qualité
Dear Rob,
Thank you for your enthusiastic feedback. We´re delighted to hear that you enjoyed your stay at our flat and that the location was perfect for you. We would love to welcome you back in the future and provide you with another excellent experience.
Great location. Nice place. With two balconies to catch the sun. Equipped with everything you need.
Réponse du service qualité
Dear Maciej,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Dear Michael,
Thank you for your kind words. We´re delighted to hear that you found our place enjoyable. Your feedback is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Libby,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Laura,
Thank you for taking the time to share your feedback about your recent stay. We´re delighted to hear that you found the location brilliant and enjoyed the stunning city center.
We sincerely apologize for the issues you mentioned regarding cleanliness. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly.
Regarding the sofa, we understand that the perception of comfort can vary from person to person; nevertheless, your feedback is crucial for our ongoing efforts to improve. We want to assure you that your concerns are being addressed to enhance the overall guest experience.
Additionally, we regret any disappointment regarding sound isolation. External noise may vary and depend on the time of year as well as festivities taking place in the city center. Nevertheless, we will review and consider necessary improvements to the soundproofing system to ensure our guests have a peaceful rest.
Thank you for recommending our place overall. We hope to have the opportunity to host you again in the future and provide an even better experience.
Kind regards,
Quality Department
Réponse du service qualité
Dear Alyssa,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Briggita,
Thank you for taking the time to share your experience.
We sincerely apologize for the issues you mentioned regarding cleanliness. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. Guest satisfaction is of the utmost importance to us, and we will work closely with our cleaning team to ensure a more impeccable experience in the future.
Regarding the sofa bed, we will check its condition and if it is not in accordance with our high quality standards we will replace it immediately.
Thank you for taking the time to share your experience. We are truly sorry that we did not meet your expectations. Rest assured, we are addressing the issues you´ve mentioned and hope you´ll consider staying with us again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Susie,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear David,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.
However, it seems that some aspects did not meet your expectations and we would like to express our sincere apologies. Regarding the noise, although it depends a lot on external agents such as the time of the year, we will work to improve the insulation systems and ensure a noise-free stay for our future guests.
Once again, thank you for sharing your experience with us. We take note and assure you that we will attend to all the details in order to offer more rewarding stays. If you would like to come back to us again, we are committed to providing you with a much more memorable experience.
Best regards,
Quality Department.
Réponse du service qualité
Dear Paul,
Thank you for your kind words. We´re thrilled to hear that you enjoyed your stay in our apartment. It´s wonderful to know that you found the space comfortable for two people and that the outdoor facilities, especially the sunbathing deck with sunbeds, added to your experience. We´re delighted to be in such a fabulous location near the Giralda. We can´t wait to welcome you back and provide another memorable experience. Thank you for choosing us.
Quality Department.
Réponse du service qualité
Dear Brett, Thank you for sharing your experience. We´re pleased to hear that you had a great stay and found the location very walkable to central Seville attractions. We appreciate your stay and look forward to hosting you again in the future.
Quality Department
Réponse du service qualité
Dear Marion,
Thank you for providing detailed feedback on your stay. We sincerely regret that the design of the apartment did not meet your expectations. Your feedback is important to us, and we appreciate your openness in sharing your thoughts.
We understand that noise levels can be occasional and may vary depending on specific times and events happening in the city. However, we will take action to improve the soundproofing of our accommodation to ensure the proper rest and comfort of all our guests. Please accept our sincere apologies for any disappointment this may have caused.
We also regret that the size of the flat was not to your liking. We always try to be transparent with our guests by providing information about the characteristics and layout of our accommodation on the website to avoid any misunderstanding in this regard.
We truly appreciate your understanding and hope to have the opportunity to welcome you again, ensuring a more positive and satisfying stay in the future.
Quality Department.
Réponse du service qualité
Dear Sarah,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
We deeply regret that your stay happened to coincide with inclement weather, which is uncommon in Seville.
We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Barbara,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Jon,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Ethan,
Thank you very much for your feedback and your compliments about the location and cleanliness.
We regret the electrical problem on the first night and appreciate your recognition of our work, the comfort of our guests is the most important thing for us.
On the other hand, we will check and replace the pillows if necessary.
We look forward to offering you a better and more comfortable stay the next time you visit Seville.
Kind regards,
Quality Department
Réponse du service qualité
Dear Darren,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Réponse du service qualité
Dear Conor,
We appreciate your positive feedback about the location of your stay in Seville. Being close to the main attractions is a priority for us. We´re thrilled that our strategic location added value to your experience. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back to Seville in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Victoria,
We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Saskia,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Dear Tyler,
Thank you for choosing our apartment for your recent stay. We are delighted that you enjoyed our central location. We take great pride in providing a convenient and accessible setting for our guests. Your satisfaction means the world to us, and we hope to have the pleasure of hosting you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Jane JiYeon,
We would like to express our sincere gratitude for selecting our apartment as your accommodation choice. We are thrilled to hear that our central location met your needs. Being situated in the heart of Seville is one of our greatest advantages, and we are delighted that it enhanced your experience. We look forward to hosting you again in the future and providing you with another memorable stay.
Kind regards,
Quality Department
Réponse du service qualité
Dear Jordan,
Thank you for your wonderful feedback.
We´re thrilled to hear that you had a great experience at our apartment. Our team is dedicated to providing excellent service, and we´re glad to know that their friendliness and responsiveness made a positive impression on you.
It´s fantastic that the apartment lived up to your expectations, complete with the large terrace and a view of the Giralda. The central location near the Cathedral and the Alcazar, as well as the abundance of fantastic restaurants and shops, seems to have contributed to your enjoyable stay.
We´re grateful for your recommendation and we look forward to the opportunity to welcome you back to Sevilla in the future. Should your travels bring you here again, we´ll be more than happy to host you.
Best regards,
Quality Department Manager
Réponse du service qualité
Dear Alonso,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Hugo,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Matthew,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Katie,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Craig,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
The small road below very busy and noisy
Réponse du service qualité
Dear Nicolas,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
The small road below very busy and noisy
Réponse du service qualité
Dear Nicholas,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Cindy,
Thank you! we are deeply delighted you loved the apartment´s charm and location.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bhavana,
Thank you very much for your kind words. We are glad you enjoyed the flat and the amazing terrace overlooking the cathedral, we hope to see you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear John,
Thank you for your detailed and positive review. We are thrilled to hear that you enjoyed the spacious apartment, its amenities, and the fantastic location in the heart of the city. Your feedback is valuable to us, and we hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kaleb. We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Bryan, we are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Christel, we are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mouna. We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit. Jose L.H. Campos. Quality Department Manager.
beds were not comfortable  especially sofa bed
Réponse du service qualité
Dear Jennifer,
Your comments are truly appreciated, particularly highlighting our attentive service and the delightful view from our terrace. However, we sincerely apologize for any discomfort experienced with the bedding, especially the sofa bed. Rest assured, your feedback is instrumental in our ongoing efforts to enhance our accommodation´s comfort.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bonnie,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Jose L.H. Campos
Quality Department Manager
Manque de outils culinaire , linge pour sèche la vaisselle, odeurs très désagréable d´égout, la terasse manque d´amour et était pas prête à nous recevoir
Réponse du service qualité
Dear Marie-Claude,
Thank you for writing a review and for sharing your impressions with us. It is only through feedback like yours that we learn which aspects we can improve. Your critics will be shared and used in order to prevent this from happening again in the future.
Thank you again for your review. We look forward to having the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Katie,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Marcus,
Thank you for writing this great review after your recent visit, highlighting the pros and cons. As you mention, being located right in the heart of the city, typical noises from the city centre are inevitable to avoid. On the contrary, for this same reason all the mayor pòints of the city are just a short walk away.
We are happy that you have enjoyed your overall stay and look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Stephen,
First and foremost thank you for making us your choice apartment for your stay in Sevilla. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Charles,
We are really sorry to hear that you did not enjoy the experience in our apartment to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
As you wisely mention, the feedback from our guests is a very important tool for us to know which aspects can be improved and therefore we thank you for your words and for giving us the chance to assist you during your stay.
We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Portia,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Byungwon,
First and foremost thank you for making us your choice apartment for your stay in Sevilla. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Christine,
We are delighted to read how much you enjoyed the apartment and the convenient location to visit the main monuments of Sevilla. Thank you very much for sharing your experience, we very much look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lindy,
Thank you for stying with us on your trip to Sevilla and for reviewing us. We are delighted to know that you found the apartment comfortable and convenient. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
This is the perfect apartment in the perfect location. Walk everywhere: the cathedral, tram, metro, tapas, bars, coffee, groceries, clothes shopping, etc. The two private roof decks are magical: the lower deck is great for people watching and the upper deck is great for lounging in the sun. My only criticism would be the hot water is very short lived, so we learned to take very short showers.
Réponse du service qualité
Dear Sandy,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the hot water. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Terri,
Thank you for choosing our apartmanet and for taking the time to review us. It is always nice to know that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Stuart,
Thank you for taking the time to review our apartment. We are happy that you enjoyed it as well as its surroundings. We agree that the central location makes it the perfect spot to explore the city. We will be delighted to welcome you back on your next trip to Seville.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Rosalinda,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Monika,
thank you for sharing your insights about the apartment. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jonny, we would like to thank you for your lovely review and for your praising words towards our staff. We hope to welcome you again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lona,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Tim,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Very much noise from the street. The windows won´t hold a sound. Nightlife noise from weekends until night.
Réponse du service qualité
Dear Vicky,
The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Deborah, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We hope you give us the opportunity to serve you again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Laurel, Thank you for making our apartment your choice destination on this occasion and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.
Réponse du service qualité
Dear Laerta, Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Jose L.H. Campos
Quality Department Manager
La terrasse n´est pas entretenue, à la limite du sale. Le WC fuit, la ponme de douche fonctionne mal, la cafetière est d´un autre temps, les chaises de la table du salon ont les dossiers cassés
Réponse du service qualité
Dear Serge, thank you for choosing our apartment for your stay and for reviewing your personal experience. We are sorry to hear about the inconveniences you experienced during your stay and we are sorry about not beeing informed inmediately, so we could assist you.
We hope to have the opportunity to welcome you back in the future and exceed your expectations.
Aija T.
Quality Department
Réponse du service qualité
Dear Samantha, thank you very much for staying with us. We really appreciate your feedback and constructive comments. Thank you for your kind recommendation, we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Joel, thank you for choosing our apartment and for taking the time to share your personal experience. Wea re delighted to know that you enjoyed your time in our prime location which offers and easy access to many key sites in the city and gives a great local feel.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Réponse du service qualité
Dear Jacqueline, thank you very much for sharing the highlights of your stay in our apartment. We are delighted to know you had a memorable stay and we hope to see you on your future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Christiane, thank you very much for staying with us.
It is always a pleasure to know that our guests went home with great holiday memories and had a comfortable stay.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Patrick, thank you for your valuable feedback. We are glad to know that our prime location wasa highlight of your stay and you went home with great vacation memories. We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Réponse du service qualité
Dear Alicia, thank you very much for your valuable feedback. It is always a pleasure for us to know that our guests went home with great vacation memories. Thank you for sharing your personal experience with us, we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Steph, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience in our apartment. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Hussein, thank you very much for your time to share your opinion regardin gyour stay in our apartment. We are delighted you had a pleasant stay and hope to meet you soon again, and have the opportunity to exceed your expectations.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your kind feedback. We are delighted to know that our excellent location was a highlights of your stay, in addition to the comfort of our installations. We hope to have the opportunity of meeting you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Ali, thank you for your feedback. We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Neil,thank you very much for staying with us and for this very kind review of our apartment. We look forward to serving you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Emma, thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
We are excited to know that you had a great stay with us and it would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
L´accueil, strict minimum Check in à 15h, ménage pas fait. Nous avons pu laisser les valises mais appart pas dispo avant 17h le temps du ménage.... Pas pratique pour se rafraîchir après les vols ! Pas un mot d´excuse.
Réponse du service qualité
Dear Marion, thank you very much for choosing our apartment for your stay and for your constructive feedback. It is very important for us to know the opinion of our guests.
We have taken good note of your remarks related to your arrival to the apartment and we are sorry for the exceptional delay in apartment to be finished, we apologies for any inconvenience caused to you and your group. Also we would like to take the opportunity to point out that in this case you were offered to stay in the apartment 2 h more after the checkout time.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Thank you Simon for your kind feedback. We are glad to know that you had a nice stay, and we hope to have the opportunity to meet you in the future again.
Aija T.
Quality Department
Réponse du service qualité
Dear Ruth, thank you very much for your kind feedback. It was a pleasure to assist you during your stay in Seville and we hope to have the opportunity to meet you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Evan, thank you very much for your comments.
We are glad to know that we were able to help to make your holiday experience in Seville an unforgettable one and we look forward to meeting you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Adrian, we are delighted to see your positive review. Thank you very much for taking the time to leave us your feedback.
Aija T.
Quality Department
Die Lage und die Terrassen sind riesig schön - alles ist gepflegt und wird von Profis verwaltet
…die Tür zwischen Schlafzimmer und Bad ist leider defekt - die Reparatur ist sehr aufwendig, aber das sollte gemacht werden, sonst kommen wir nicht wieder …:)
Réponse du service qualité
Dear Peter, thank you very much for your kind review regarding your stay with us.
Your comments provide us with an opportunity to see our apartment through the guest´s eyes giving us insight into any service that may have room for improvement to enhance our future guests´ stay among us, therefore we are grateful for the time you spent to share your personal experience in our apartment.
Aija Teilane
Quality Department
Fantastic appartment in a great location, with a stunning south facing roof terrace with plenty of very comfortable furniture, with temperatures of 16ºc and clear skies, it was bikini weather, so much so the top terrace was used later in the day as it was too warm on the lower terrace, would love to have spent a few more days here.
The appartment is a little tired and hasn´t been kept up to date, no champagne/cava glasses, multiple odd wine glasses (3), an ill maintained sliding door from the bedroom to bathroom (nocturnal trips would inevitably wake any partner), the toilet doesn´t properly stop filling, the shower head is old and gives a flow like a tap and shower combined, the underfloor heating in the bathroom doesn´t work (a small oil radiator provided) - but then the terrace was magnificent!
Réponse du service qualité
Dear Stephen, thanks for your feedback and your comments regarding how we can improve the experience of our guests.
Please accept our sincerest apologies for the imperfections you describe in your review, and we regret not being immediatley informed so as to be able to intervene inmediately to make sure you can fully enjoy your stay in our apartment.
Again we thank you for yoru review and we look forward to serving you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
We would like to thank you for the praising review you shared following your recent stay in our apartment and are delighted to read that we were able to match your expectations.
We look forward to serving you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you for choosing our apartment for your stay in Seville and for your positive review.
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Dear Peter
Thank you for reviewing your recent stay in our Vinuesa Terrace apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Regards
Réponse du service qualité
Dear Niámh, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Vinuesa Terrace apartment and are delighted to read that we were able to match your expectations. We hope to see you the next time!
Réponse du service qualité
Dear Kalime, first and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. Regards
Réponse du service qualité
Thank you for your review Lee. We are sorry for the issues that you found during your stay. The apartment is located in the center of the city and it could be crowded sometimes. Of course, we have checked the shower and the problem with the mosquito.
We are sorry for that and we hope that you could enjoy the city and the prime location of the apartment. Fátima - responsable de calidad de Genteel Home
L’emplacement de cet appartement est excellent. La terrasse est très appréciable.
Réponse du service qualité
Chère Christele, Avant tout nous voudrions vous remercier pour avoir choisi notre appartement pour votre visite à Séville et pour votre appréciation partagée sur, tous vos aimables commentaires sont pour nous une grande source de motivation. Nous espérons vous avoir à nouveau bientôt parmi nous. Fátima Roca - Chef du service clientèle
El aire acondicionado iba lento y tener q pagar para q nos guardasen las maletas el último día.
Réponse du service qualité
Estimada Ana, gracias por su comentario. Nos alegra mucho saber que han disfrutado del apartamento y de su magnífica terraza priavada. Le agradecemos que nos comente la incidencia del aire acondicionado para poder enviar un técnico y resolver dicho problema. Respecto a guardarles el equipaje, lamentamos mucho las molestias, pero al no contar con recepción y tener otra reserva el día de su salida, no pudimos permitirle dejar las maletas en el apartamento más tiempo, por lo que le recomendamos una empresa ajena a nosotros que realiza función de consigna de maletas para que tuvieran una solución. Nos alegra saber que a pesar de esto han disfrutado de su estancia en Sevilla. Saludos
Fátima Roca - Responsable Dpto. de Calidad
Great apartment in the best location for sightseeing. It met with our requirements.
We found the balcony terrace rather shabby and in need of a good refurbishment meaning floor tiles and walls/brickwork which was really grubby. The top level sun terrace was basic and the seating was bowed. The sun loungers had bird poo on. Considering there is a cleaning fee then surely these should be cleaned for next guest arrival - we didn´t use that facility. The noise from the street was such that I would advise any light sleeping guest to take earplugs - it is central in the city after all. Apart from these points it was an enjoyable stay. I´d give the apartment 10/10
Tolle Lage und Aussicht von der großen, beschatteten Dachterrasse
Para quem vai de carro o estacionamento é um pouco distante, e foi mais caro do que havia sido dito inicialmente, mas não tira o brilho do apartamento que é nota 10
Los mosquitos que tenia la ducha .
Réponse du service qualité
Thank you very much for your review Mary. We are very happy to know you have enjoyed your stay in our apartment, and we are very thankful you have appreciated the dedication we show with all our guests. Regards!
La situation exceptionnelle, en plein centre et proche de tout (visites, commerces, restaurants, ...). Appartement en dernier étage avec deux terrasses permettant de profiter de la vue et du soleil à tout moment de la journée. La propreté de l´appartement et de l´immeuble. L´accueil.
Peut être quelques sachets de thé à dispo mais franchement c’était top.
The location is fantastic - right in the heart of Sevilla and easy walking distance to all attractions and transport. Property was immaculately clean and air conditioning worked perfectly in the heat of summer. Balcony is also fabulous!
La posizione eccezionale,la terrazza grande dove si poteva mangiare. Cucina attrezzata molto bene e un bel condominio
Il divano letto in soggiorno doveva essere per due persone ma era veramente piccolo. L´aria condizionata centralizzata funzionava solo in una stanza
La climatisation ne fonctionnait pas dans le salon où se situait le canapé lit.Heureusement qu´ il y avait un ventilateur avec 42 degrés dehors...Les odeurs dans la salle de bains probablement accentuées avec la chaleur.
El ruido a en la calle de los coches por la mañana puede ser un problema para quién le guste la tranquilidad. Por otra parte es normal ya que está en el mismo centro.
Esther
The apartment was very comfortable - it is compact but perfectly adequate for a couple and you have everything that you need within the apartment. We enjoyed using the terrace in the afternoons - even in February it was warm enough to sit outside!
There was a little bit of street noise, which is to be expected when staying so centrally, but I am a light sleeper and it was fine.
I would definitely recommend staying at this apartment.
However, for this property to retain it´s luxury status there is a need for the ´housekeeper´ to pay a little more attention to detail and to make sure the customer is 100% satisfied. I say no more other than I hope to re-visit one day.
Réponse du service qualité
First of all, I want to thank you for taking the time to write a review, always helpful for both the company and the future customers. This property is well reflected in the pictures and in any case, it square metres size is indicated as wwell in the size so the tenants can have an idea of its measures. About the status of the apartment, we´re a bit confused as the apartment was checked before your entry -as we usually do before any customer enters to ensure that eveyrthing is fine- and as you were explained at your entry as well, we give a 24h emergency attention service for any setback you might have had during your stay and if you would have contacted us with any problem or need we would have been pleased to attend you. In any case thank you again for your time and of course we´re be delighted to have you again with us at any time.
Le must les deux terrasses pour profiter du soleil qui était là.
Seul bémol, le bruit la nuit car la ville vit beaucoup la nuit (éboueurs, nettoyage des rues, passants qui parlent forts) et les fenêtres ne sont pas en double vitrage.
Réponse du service qualité
Merci beaucoup pour votre commentaire possitive. Nous sommes ravies que vous avez passé un bon séjour à l´appartement. Au tour de l´appartement il n´y a pas des bars ou des discoteques bruyantes. Au centre de ville il ya toujours un peu de bruit, mais les fenêtres ont double votrage et l´appartement est bien isolé. Nous esperons vous avoir bien tôt à nouveau à Seville!