Magnifique appartement avec trois chambres à quelques mètres du Real Alcázar de Sevilla.
Il s’agit d’un appartement exceptionnel, meublé avec tous les détails et avec des meubles conçus pour mesurer pour cet étage.
Les éléments modernes sont combinés avec d’autres plus traditionnels et typiques, mais tous avec une excellente qualité.
Voir sur la carte
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement San Gregorio
de à
Les odeurs permanentes refoulées des évacuations, les évacuations sont complètement bouchées donc l’eau de l’évier, des douches avaient énormément de mal à s’évacuer. Une chambre est inutilisable tellement l’odeur est insupportable
Réponse du service qualité
Dear Luigi,
thank you for sharing your feedback. We are pleased to hear that you appreciated the apartment´s location in the heart of Seville and the spaciousness, which was ideal for your family. We always aim to provide a comfortable and convenient setting for our guests, and we are glad that these aspects met your expectations.
However, we sincerely regret any inconvenience experienced during your stay. Please note that we have a team available 24/7 to address any incidents or concerns that may arise. Had we been informed of these issues during your stay, we would have immediately taken action to resolve them. Unfortunately, we did not receive any information regarding this matter, and we would have appreciated the opportunity to assist you right away.
Regarding the odor, we understand how important it is to maintain a fresh and pleasant environment. However, it is important to mention that in a city as ancient as Seville, the age and structure of the buildings, as well as the climate, can occasionally contribute to the presence of odors. Nevertheless, we take your comments very seriously and will thoroughly review the situation to ensure improvements and provide a better experience for our future guests.
We appreciate your constructive feedback, and we hope to have the opportunity to welcome you back and provide you with a more pleasant stay in the future.
Quality Department.
Spacious apartment, excellent location.
Some of the apartment could do with updating, but it is still very comfortable and clean.
Réponse du service qualité
Dear Joshua,
Thank you for sharing your thoughts with us. We are pleased to hear that you enjoyed the apartment´s spaciousness and excellent location. We appreciate your feedback regarding the need for updates, and we will certainly take it into consideration as we continuously strive to improve our accommodations. We are glad that you found the apartment comfortable and clean, and we hope to welcome you again in the future.
Quality Department
100% Recomendable, excelente ubicación y espacioso!
Lo único que debe ser la zona , hay olor a cloacas dentro del apartamento!
Réponse du service qualité
Estimado Gustavo:
Le agradecemos mucho por sus amables palabras y por recomendarnos. Nos complace saber que la ubicación y el espacio del apartamento fueron de su agrado.
En cuanto a la presencia de olores, nos gustaría resaltar que, debido a las condiciones climáticas y la humedad características de esta época del año, a veces pueden ser más notorios. No obstante, queremos asegurarle que estamos trabajando para minimizar estos inconvenientes y garantizar la máxima comodidad de nuestros huéspedes.
Agradecemos su comprensión y tomamos en cuenta sus comentarios para seguir mejorando. Esperamos poder recibirle nuevamente en el futuro y ofrecerle una estancia aún más satisfactoria.
Departamento de Calidad.
Réponse du service qualité
Dear Felicity,
Thank you for your kind words about the apartment. We’re delighted to hear that you enjoyed the great location and found the living space comfortable and well-suited for your group.
However, we regret the inconvenience caused by the sewer smell and appreciate you bringing this to our attention. We will investigate the issue to ensure it is properly addressed.
It was a pleasure hosting you, and we hope to welcome you again in the future.
Très spacieux, appartement très confortable, très bonne literie. Situation géographique on peu pas mieux, à quelques minutes à pied de tout, le top!
Odeur de d´égout qui vient des toilettes, grande salle de bain pas chauffée (nous y étions mi-décembre)
Réponse du service qualité
Dear Paride,
Thank you very much for your positive feedback. We are delighted to hear that the apartment provided you with the comfort and space you needed, and that its location met your expectations.
Regarding the odor in the bathroom, we would like to mention that this can sometimes be more noticeable due to external factors, such as the weather. However, we take your comments seriously and will conduct a thorough inspection to address this issue, as well as the heating in the bathroom, to ensure an optimal experience for our future guests.
We look forward to the pleasure of welcoming you again and thank you once again for your constructive remarks.
Quality Department.
Todo Ubicación Limpieza Un piso de gran categoria
Nada
Réponse du service qualité
Dear Robbie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Réponse du service qualité
Dear Sandra,
Thank you for your feedback and for choosing to stay with us. We are truly sorry to hear that the bathroom did not meet your expectations. Providing our guests with a comfortable and enjoyable stay is of the utmost importance to us, and we take your comments seriously. We will review the bathroom´s condition to ensure it aligns with our high standards.
We truly appreciate your input and hope to have the opportunity to welcome you again in the future, ensuring a more satisfying experience.
Quality Department
Réponse du service qualité
Dear Harold,
we appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Sevilla nın kalbinde,temiz güzel dekore edilmiş tarihi bir bina,Fransız balkonu hoştu.
Mutfak ekipmanları çok az,mutfak zenginleştirilebilr.Odalardan birisi çok küçük içinde dönecek alan yok.
Réponse du service qualité
Dear Vildan,
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our beautifully decorated historical building in the heart of Seville and appreciated the charm of the French balcony.
However, we regret that the kitchen equipment did not meet your expectations, as providing well-equipped accommodations is our top priority. Please be assured that we will take note of your suggestions to enhance the kitchen amenities for future guests. Regarding the size of one of the rooms, we apologize if it did not meet your expectations. While we understand that preferences of space can vary from guest to guest, we will consider your comments to make improvements if necessary.
Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
Quality Department
Location was perfect. I think the best in town, next to cathedral and alcazabra but still quiet. Staff was very responsive, helpful an friendly.
Apartment needs some renovation.
Réponse du service qualité
Dear konstantine,
Thank you very much for your kind review. We are delighted to hear that you enjoyed the excellent location of the apartment, as well as its proximity to key attractions like the Cathedral and Alcazabra, while still providing a peaceful environment. We´re also pleased that our staff could contribute to making your stay comfortable with their helpfulness and friendliness.
We appreciate your feedback regarding the apartment´s condition. Please rest assured that we are continually working to maintain and improve our properties, and your comments will certainly be taken into consideration for future renovations.
We hope to have the pleasure of welcoming you again in the future.
Quality Department.
The AC could be stronger.
Réponse du service qualité
Dear Shuhul,
Thank you for your feedback. We are pleased to hear that you found the accommodation comfortable, clean, and spacious. Providing a pleasant environment for our guests is our top priority, and it is gratifying to know that we met your expectations in these areas.
We also appreciate your comment regarding the air conditioning. We understand how important a comfortable climate is for our guests, and we will certainly look into this matter to ensure a more enjoyable stay for future visitors. Your insights are invaluable as they help us identify areas for improvement.
Thank you once again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying experience.
Quality Department
地理位置优越，在塞维利亚王宫旁边，到哪里都比较方便！到了地方有工作人员带我们进房间，讲解使用说明和注意事项。露台上风景不错，马车就在楼下经过！三个房间三个卫生间，很方便。
不知道为什么热水不是很足，主卧和次卧正常淋浴1人后就没热水了，后来我们去公共卫生间洗的澡。
Réponse du service qualité
Dear Lin,
Thank you for your kind words and for sharing your positive experience. We are delighted that you enjoyed our convenient location next to the Royal Alcázar and appreciated the view from the terrace, as well as the comfort of having three bedrooms and three bathrooms, making your stay even more convenient.
Regarding the issue with the hot water, we are surprised to hear about this, as we had confirmed that everything was functioning properly prior to your arrival. We sincerely regret that you did not inform us of this issue during your stay, as we would have been more than happy to provide a prompt solution. Rest assured, we will thoroughly review the situation you mentioned to ensure that it does not happen again for future guests.
We truly appreciate your feedback and hope to welcome you back soon for an even better stay.
Quality Department.
Ótima localização! Perto de tudo!
Réponse du service qualité
Dear Vanessa,
Thank you for your feedback. We are delighted to hear that you found the location of the apartment excellent and convenient. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Min,
Thank you for your feedback. We are pleased to hear that you found the location to be excellent and the room comfortable. We appreciate your comments and look forward to welcoming you again in the future.
Quality Department.
Réponse du service qualité
Estimado Sergio:
Muchas gracias por su comentario. Nos alegra saber que su experiencia en Sevilla fue tan positiva y que nuestro esfuerzo por brindarles una atención cercana fue apreciado. Estaremos encantados de recibirlos nuevamente en el futuro.
地理位置靠近王宫和主教堂，房间层高高，厨房设施齐全，有咖啡机，停车在附近停车场
空调不够冷
Réponse du service qualité
Dear Mingyi,
Thank you for your detailed review. We’re glad to hear that you enjoyed the location and the features of the apartment, such as the high ceilings and fully equipped kitchen. We apologize for the inconvenience with the air conditioner and will have it inspected to ensure it meets our guests’ expectations. We hope to have the opportunity to welcome you back in the future to offer you another wonderful stay.
Quality department.
Air con was poor, shower was missing tiles, some blinds were jammed up
Réponse du service qualité
Estimado Javier:
Muchas gracias por su excelente comentario. Nos alegra saber que encontró el apartamento espacioso y en muy buen estado, y que todo funcionaba correctamente. También nos complace saber que la ubicación fue de su agrado y que el contacto con nuestro personal fue fluido. Apreciamos sus amables palabras y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Estimado Luis,
Muchas gracias por su amable comentario. Nos complace saber que encontró la casa en muy buen estado y que destacó la calidad y limpieza de las camas y el salón. También nos alegra saber que tuvo una experiencia positiva con nuestra anfitriona. Fue un placer tenerle como huésped y esperamos poder darle la bienvenida nuevamente en el futuro.
Die Lage ist optimal. In wenigen Schritten ist man im Zentrum. Trotzdem ist die Wohnung ruhig gelegen. Das Wohnzimmer ist nett eingerichtet und die Küche hat alles was man braucht. Alles sehr sauber, guter und sehr freundlicher Service.
Zwei der drei Schlafzimmer waren sehr klein und entsprachen nicht den Bildern. Im dritten Schlafzimmer war die Spülung so laut, dass man hiervon immer wach wurde.
Réponse du service qualité
Dear Axel,
Thank you for taking the time to share your experiences with us. We are pleased to hear that you appreciated the optimal location of our apartment and its quietness despite being so close to the city center. It´s wonderful to know that you enjoyed the nicely furnished living room, well-equipped kitchen, and our friendly service.
We regret that the bedrooms did not meet your expectations and that the noise from the flushing in the third bedroom was disturbing. Your feedback is very important to us, and we will promptly review and address these issues to avoid any future inconveniences. We hope to have the opportunity to welcome you again soon to offer you a better stay.
Quality Department.
La ubicación, que era excelente El estado del apartamento
Nada
Réponse du service qualité
Estimado Antonio:
Gracias por compartir su comentario sobre su reciente estancia en nuestro alojamiento. Nos complace saber que encontró nuestra ubicación, junto a la catedral y la Giralda, ideal y excelente.
Estamos encantados de saber que su experiencia en nuestro apartamento fue satisfactoria y que el estado del apartamento cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro.
Departamento de Calidad.
Purtroppo in tutto l’appartamento c’era un forte cattivo odore proveniente dal bagno della camera di destra e dal bagno del corridoio. Abbiamo trovato anche uno scarafaggio sul pavimento
Réponse du service qualité
Dear Pierangela,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the central location of our apartment and found it very convenient for reaching all the main attractions in Seville.
We sincerely apologize for the odor. While odor issues can sometimes be influenced by the weather, please rest assured that we are actively working to improve our facilities and address any problems to prevent similar situations in the future.
Regarding the presence of insects, we conduct regular fumigations to control their presence. However, due to the climate, there might be isolated instances where an insect appears. We regret that this happened during your stay and we will review what may have happened in your case, in order to prevent similar situations from recurring in the future.
We value your feedback and hope to have the opportunity to welcome you again, providing a more pleasant experience.
Quality Department.
Réponse du service qualité
Dear Belinda,
Thank you very much for your positive feedback. We are delighted to hear that you enjoyed the excellent location of our apartment and found it comfortable with all the necessary facilities. We´re also glad you appreciated the wonderful restaurant nearby.
We strive to provide our guests with the best possible experience, and your kind words are a testament to our efforts. We look forward to welcoming you back in the future.
Le falta un espejo de cuerpo entero y una barra en el armario de una de las habitaciones . Se podría mejorar el olor a tuberías
Réponse du service qualité
Estimada Sara:
Le agradecemos por tomarse el tiempo de compartir su experiencia en nuestra propiedad. Nos complace saber que disfrutó de la ubicación y la comodidad del alojamiento en general. Tomamos nota de sus observaciones. Apreciamos sus sugerencias y las consideraremos para futuras mejoras.
En relación con el problema del olor, queremos informarle que, aunque estos problemas pueden depender en cierta medida del clima, estamos trabajando diligentemente para tratar cualquier inconveniente y evitar situaciones similares en el futuro. Nuestro objetivo es asegurar que todos nuestros huéspedes tengan una experiencia plenamente satisfactoria.
Agradecemos su comprensión y esperamos tener la oportunidad de recibirla nuevamente en el futuro.
Departamento de Calidad.
La ubicación
Mal olor constante de los desagües del baño. Impecable
Réponse du service qualité
Dear Massimo,
Thank you for taking the time to share your comments about your recent experience at our property. We are glad to hear that you found the house nice and well located, although we deeply regret that the smell coming from the bathroom drains affected your stay.
We would like to inform you that although odour related issues can be dependent on external factors such as the weather, we are fully committed to investigating and making the necessary improvements to resolve any problem related issues and avoid similar situations in the future. Our team is working hard to ensure that all our guests enjoy a comfortable and pleasant experience.
Thank you for your understanding and look forward to the opportunity to welcome you back, providing you with a completely satisfactory experience.
muy mal olor en todo el apartamento, abajo hay una cafetería y el ruido es espantoso.
Réponse du service qualité
Estimado Martín:
Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Nos alegra que nuestra ubicación en el centro de la ciudad haya sido de su agrado. Sin embargo, Nos disculpamos sinceramente por las molestias causadas en cuanto al olor; este puede depender de factores externos como el clima pero, nos comprometemos a abordar este asunto para evitar situaciones similares en el futuro. Respecto al ruido, aunque este depende mucho de la época del año y festividades que se celebren en la zona, abordaremos estas cuestiones con prontitud para garantizar una estancia más agradable para nuestros futuros huéspedes ya que la comodidad y satisfacción de nuestros clientes es uno de nuestros principales objetivos. Agradecemos su comprensión y esperamos tener la oportunidad de darle la bienvenida de nuevo para poder ofrecerle una mejor experiencia.
Departamento de Calidad.
Réponse du service qualité
Dear Alison,
Thank you for your kind words! We´re delighted to hear that you appreciated our excellent location and found our apartment lovely. It was a pleasure to host you, and we hope to welcome you back again in the future.
Quality Department.
Too noisy for the restaurant and bar under the apartment...
Réponse du service qualité
Dear Giovanna,
Thank you for sharing your feedback regarding your recent stay with us. We´re pleased to hear that you found our location favorable.
We apologize for any inconvenience caused by noise. While we strive to provide a comfortable and peaceful environment for our guests, occasional disturbances from external sources can occur in central locations. We hope that the layout of the rooms facing the interior courtyard helped to ensure a restful stay, minimizing any disruptions from external noise. Your comfort and satisfaction are important to us, and we appreciate your understanding in this matter. Please rest assured that we will continue to monitor and address noise-related concerns to enhance the overall experience for our guests.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Quality Department.
Inmejorable ubicación. Espacios amplios y cómodos. Bonita decoración. Perfecta para una estadía de varios días.
La cocina no estaba bien equipada (faltó sal, aceite, azúcar). El agua caliente no era suficiente y uno de los baños no estaba limpio.
Réponse du service qualité
Estimada Ivana:
Gracias por su reciente estancia y sus comentarios. Nos alegramos de que haya disfrutado de nuestra ubicación privilegiada y de un alojamiento espacioso y bien decorado. Nos disculpamos por cualquier inconveniente relacionado con las instalaciones de la cocina y el suministro de agua caliente. Le aseguramos que los solucionaremos lo antes posible. Como cortesía, normalmente proporcionamos productos esenciales como sal, aceite y azúcar, para asegurarnos de que la llegada de nuestros huéspedes sea lo más placentera posible, por lo que lamentamos que en su caso fuera así. Tomaremos medidas para evitar situaciones similares en el futuro. También lamentamos cualquier problema de limpieza en un cuarto de baño; nuestro equipo de limpieza mejorará su atención al detalle. Su satisfacción es primordial y apreciamos su opinión. Gracias por su comprensión. Esperamos volver a recibirle y ofrecerle una experiencia aún mejor.
Departamento de Calidad.
La cocina no estaba bien equipada (faltó sal, aceite, azúcar). El agua caliente no era suficiente y uno de los baños no estaba limpio.
Réponse du service qualité
Estimada Ivana:
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro establecimiento. Nos complace saber que disfrutó de nuestra inmejorable ubicación, así como de los espacios amplios y cómodos con una bonita decoración, ideales para una estadía prolongada.
Lamentamos profundamente los inconvenientes que experimentó durante su estadía. Tomamos nota de sus observaciones sobre la falta de algunos elementos en la cocina y los problemas con el suministro de agua caliente, así como la limpieza insatisfactoria de uno de los baños. Aseguramos que estas preocupaciones se abordarán con nuestro equipo de limpieza y mantenimiento para garantizar una experiencia más satisfactoria para nuestros huéspedes en el futuro.
Departamento de Calidad.
Réponse du service qualité
Estimada María,
Agradecemos tu comentario sobre la localización inmejorable. Nos complace saber que la ubicación cumplió con tus expectativas y contribuyó a que tu estancia fuera positiva. Estaremos encantados de recibirte de nuevo.
Muchas gracias por tu elección y tus amables palabras.
Departamento de Calidad
We had to wait for almost half an hour for the person that delivered the key, although we repeatedly informed our arrival time via WhatsApp. The elevator was broken when we arrived but was fixed next day. The place is spacious but room distribution is odd (difficult to avoid in a historic building, I guess). However, the real issue with the place is a very, very bad smell coming from the third bathroom, which spreads through the entire place. We decided to discontinue the use of that room but the smell was still perceivable as it sneaked thought the door. The owner should seriously consider sealing off that bathroom.
Réponse du service qualité
Dear Heinrich,
Thank you for sharing your recent experience with us. We´re delighted to hear that you enjoyed our great location, which allowed you to explore the attractions of Seville conveniently. We´re also pleased that our WhatsApp service was helpful in arranging your reservations and providing assistance when needed.
We sincerely apologize for the delay in delivering the key upon your arrival, despite your proactive communication of your arrival time. Please know that we take your feedback seriously, and we will work to ensure that such delays are minimized in the future.
We also regret the inconvenience caused by the broken elevator upon your arrival, and we´re glad that it was promptly fixed the next day. Regarding the issue with the smell in the third bathroom, we understand your concerns. Please note that odors can sometimes be influenced by factors such as the season and climate. However, we will certainly investigate this matter thoroughly and take any necessary steps to prevent its recurrence. Your comfort is important to us, and we will strive to address this issue promptly.
Once again, we appreciate your feedback, as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Quality Department.
Il nostro appartamento era quello in Calle san Gregorio 6, davvero ampio e arredato con gusto. Tre camere matrimoniali, di cui due piccole, ma comode (una con bagno interno, l´altra con bagno nel corridoio) e una enorme, con piccola anticamera e bagno molto grande, con due lavandini e, addirittura, il bidet! Cucina completa di tutto (forno, fornelli elettrici, microonde, macchina per il caffè, lavastoviglie, pentole e stoviglie varie); in uno dei bagni c´è anche la lavatrice. Divano comodissimo: in 6 ci stavamo larghi. Netflix disponibile sulla TV. Posizione eccellente, praticamente attaccata all´Alcazar e alla cattedrale. Tutte le cose più interessanti da vedere si raggiungono a piedi tranquillamente. Il ragazzo che ci ha accolto è stato molto gentile e si è reso disponibile anche a suggerirci cose da vedere e posti dove mangiare. Addirittura ci è arrivato un messaggio WhatsApp dalla struttura, che si metteva a disposizione per suggerimenti e/o problemi. Non c´è parcheggio facilmente in zona, perché è molto in centro. Ristorante sotto l´appartamento discreto, prenotabile con lo sconto su The Fork.
Praticamente tutto perfetto. Se proprio devo fare un appunto, il bagno interno di una camera aveva un cattivo odore, che non andava via nemmeno aprendo la finestra. E mancano le tazzine da caffè.
Réponse du service qualité
Dear Sara,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile.
We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Olía muy mal los baños a tubería, atasco de baño y demas. Le falta mantenimiento
Réponse du service qualité
Estimada Maria Luisa,
Agradecemos sus comentarios sobre la ubicación de nuestro alojamiento.
Lamentamos profundamente que haya experimentado un problema con el olor durante su estancia. Uno de nuestros principales objetivos es la satisfacción del cliente, por lo que nos entristece saber que en su caso no lo hemos logrado. Los problemas con los olores suelen ser eventos aislados y no algo que se repita con el tiempo, y que depende en muchas ocasiones de factores externos como el clima. A pesar de ello, hemos tomado medidas directas para evitar cualquier situación similar con nuestros futuros huéspedes. Nos habría gustado saber de los problemas que nos menciona durante su estancia para poder proporcionarle una respuesta adecuada.
Tomamos muy en serio estos problemas y queremos asegurarle que trabajaremos diligentemente para abordar y resolver cada uno de los problemas mencionados. La satisfacción de nuestros huéspedes es de suma importancia, y lamentamos cualquier molestia que esto haya causado durante su estancia.
Agradecemos que haya compartido su experiencia y le pedimos disculpas nuevamente. Esperamos tener la oportunidad de recibirle en el futuro y ofrecerle una experiencia mejorada.
Saludos cordiales,
Departamento de Calidad
Just a slight smell of piping
Réponse du service qualité
Dear Virginie,
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed the décor, central location, and the well-equipped amenities. Your compliments about our reception team are greatly appreciated.
Regarding the slight smell, we apologize for any inconvenience. Please note that odors can sometimes be weather-related, and we appreciate your understanding. Our team will ensure a thorough check to address any possible concerns.
We value your stay and hope to welcome you back for another pleasant experience.
Quality Department.
Uma das casas de banho tinha muito cheiro a humidade. A casa de banho e o último quarto do corredor eram pouco aquecidos em relação ao resto da casa. Precisa de pequenos melhoramentos.
Réponse du service qualité
Dear Vladimiro,
Thank you for your valuable feedback and for choosing our accommodation. We´re delighted that you appreciated our convenient location.
Regarding the concerns about the unusual smell in one of the bathrooms, we sincerely apologize for any inconvenience. It´s important to note that odors can vary, and in some cases, they may be influenced by external factors such as weather conditions. We appreciate your understanding.
We also take note of your comments on the heating and about the decoration, we are committed to making the necessary improvements to ensure a more consistent and comfortable experience.
Thank you for bringing these matters to our attention, and we look forward to the opportunity to host you again.
Quality Department.
Réponse du service qualité
Dear Ruth,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Réponse du service qualité
Dear Will,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service. It was a pleasure hosting you, and we can´t wait to welcome you back.
Réponse du service qualité
Estimado Mikel,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Soms kwam er een riool lucht uit de putjes. En de muren zijn dun. Je kan de buren horen
Réponse du service qualité
Dear Martijn,
Thank you for taking the time to provide feedback on your stay. We´re delighted that you appreciated our location.
We sincerely apologize for the inconvenience caused by the occasional sewer smell in the bathrooms and the noise from neighboring units. We are actively working to address these issues and appreciate your understanding. It´s important to note that the sewer smell can be weather-dependent, and we are exploring solutions to mitigate this impact. Regarding the noise from neighbors, despite it being something beyond our control, we will work to prevent this situation from recurring and ensure the tranquility of our guests.
Your insights are valuable, and we hope to have the opportunity to welcome you back for an improved experience.
Kind regards,
Quality Department.
Réponse du service qualité
Dear Laurence,
Thank you for taking the time to share your comments about your recent stay. We appreciate your comments about the smell and noise. Please accept our sincere apologies for any inconvenience caused. We are investigating and addressing these issues, and appreciate your understanding that factors such as weather can contribute to occasional odours. Regarding the noise, as you mentioned, it depends on the time of day, but we are happy to hear that the nights are quite quiet ensuring a good night´s rest.
We value your input, and your comfort is of utmost importance to us. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future.
Quality Department.
Il servizio infrasettimanale ricevuto e anche gli accessori su due bagni in particolare. Rubinetteria doccia da sostituire. Una camera un po´ piccola
Réponse du service qualité
Dear Gian Carlo,
We appreciate your positive feedback about the exceptional location and the service we provide, as well as your appreciation of the amenities in both bathrooms. We value your input. We´re sorry you found one of the rooms a bit small. While we strive to provide detailed descriptions and photos on our website so that guests have a clear idea of the accommodation they are booking, we understand that expectations can vary. We apologize that in your case we did not meet your expectations. Thank you for the information about shower faucets, we will take an actions inmediately to replace it. We hope dispite this you enjoyed our beautiful city, and we hope to have the opportunity to welcome you again in the future and provide an even more satisfying experience.
Sincerely,
Quality Department
L’emplacement, la surface et la possibilité de s’isoler Loin du bruit du centre ville côté nuit
La salle de bain et odeur des canalisations liée sûrement du centre ville
Réponse du service qualité
Dear Ghassen,
First and foremost, we want to express our gratitude for choosing our accommodation and for taking the time to share your feedback. Your comments are highly valuable to us as they assist us in improving our services.
We are delighted to hear that you appreciated the location, the spaciousness of the accommodation, and the option to escape the city center noise during the night. We strive to create a comfortable and peaceful environment for our guests.
However, we sincerely regret the unusual odor from the plumbing that you mentioned. It is important to note that we are extremely strict when it comes to the cleanliness of our accommodations. The odor you encountered is indeed unusual and does not align with our high-quality standards. We will investigate this matter and take prompt action to resolve it.
We are grateful for your feedback, as it helps us identify areas for improvement. We hope you will consider staying in our accommodation again in the future, as we are committed to providing you with an enhanced experience that meets your expectations.
Thank you for your trust in us.
Warm regards,
Quality Department
Réponse du service qualité
Estimado Antonio Jesús,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Estimada Ana,
En primer lugar, queremos expresar nuestro agradecimiento por elegir nuestro apartamento para su estancia y por tomarse el tiempo para compartir sus impresiones. Valoramos profundamente su feedback, ya que nos permite mejorar continuamente nuestros servicios.
Lamentamos sinceramente escuchar sobre los problemas que experimentó durante su estancia, particularmente en relación con el olor a alcantarilla y la presencia de hormigas en la cocina. Entendemos lo incómodo que esto puede ser y queremos ofrecer nuestras disculpas por cualquier inconveniente que haya experimentado.
En cuanto al olor a alcantarilla, es importante destacar que no hemos recibido ningún informe previo sobre este problema. Nos habría gustado haber tenido información al respecto durante su estancia para por abordar la situación de manera pertinente y haberle ofrecido una solución al respecto. Apreciamos que nos lo haya señalado y tomaremos medidas inmediatas para investigar y resolver cualquier problema de plomería que pueda estar causando este problema.
Respecto a la presencia de hormigas en la cocina, comprendemos lo molesto que puede resultar. Si bien llevamos a cabo controles regulares de plagas en nuestros apartamentos, a veces pueden surgir situaciones inesperadas. Lamentamos profundamente que haya tenido esta experiencia y vamos a tomar medidas adicionales para garantizar que nuestros apartamentos estén en perfectas condiciones.
Entendemos que estas cuestiones han afectado negativamente su estancia, y queremos asegurarle que tomamos sus comentarios en serio. Su satisfacción es nuestra máxima prioridad, y estamos comprometidos en realizar las mejoras necesarias para ofrecerle una experiencia más placentera en su próxima visita.
Agradecemos nuevamente sus comentarios, ya que nos ayudan a identificar áreas de mejora, y esperamos que nos brinde otra oportunidad para demostrar la calidad de nuestros servicios.
Gracias por su confianza en nosotros.
Atentamente,
Departamento de Calidad
Réponse du service qualité
Dear Divina,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Saurabh,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Emplacement formidable au cœur de la ville ville et accueil formidable
Rien
Réponse du service qualité
Dear Mourad,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Anjali,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ann,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
L’ampiezza, la posizione la comodità.
Bagni maleodoranti
Réponse du service qualité
Dear Giorgio,
We´re delighted that you found our apartment an excellent solution for your comfortable visit to Seville. Our central location near the Alcazar and the cathedral aims to provide convenience and ease during your stay. We appreciate your positive feedback about the width and location of the apartment. Regarding your mention of smelly bathrooms, we apologize for any inconvenience you experienced. Please rest assured that we take this feedback seriously and will work to address the issue. Thank you for choosing us, and we hope to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Querido Álvaro,
Muchas gracias por tomarse el tiempo para compartir sus pensamientos sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutaron su estadía y esperamos que hayan creado algunos recuerdos maravillosos durante su tiempo con nosotros. Esperamos con ansias su próxima visita.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Maria,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Virginia, Thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.
Jose L.H. Campos
Quality Department Manager
The bathroom in the 2nd bedroom needs some updating. Like the shower and that it had no place to put the soap or gel. And it was tied with a plastic tie... other than that it was wonderful
Réponse du service qualité
Dear Elisabeth,
Thank you for your fantastic review, we´re thrilled that you had an exceptional stay with us. We take note of your considerations. Thank you again for choosing us
Kind regards.
Jose L.H. Campos
Quality Department Manager
The AC was a bit sluggish.
Réponse du service qualité
Dear Hector, we want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Aitziber:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimada Carolina:
Queremos expresar nuestro más sincero agradecimiento por su generoso comentario sobre su estadía en nuestro apartamento. Nos alegra saber que encontró nuestra ubicación conveniente para sus necesidades y que disfrutó de su tiempo en nuestro alojamiento. Valoramos sus comentarios y los utilizaremos para mejorar aún más nuestros servicios y comodidades. Esperamos que nos brinde otra oportunidad de servirle en el futuro cercano y ofrecerle otra experiencia memorable.
Jose L.H. Campos
Director de Calidad
La ubicacion
El piso en su momento debió estar bien, pero ahora esta mal conservado, las sillas de tela sucias,las duchas con las baldosas de los suelos en las faltando piezas,la cocina muy basica sin casi utensilios. Faltaba limpieza.
Réponse du service qualité
Estimada Pilar:
Le agradecemos por compartir sus comentarios sobre su reciente estancia en nuestro apartamento. Lamentamos que su experiencia no haya sido completamente satisfactoria debido a los inconvenientes que menciona.
Nos disculpamos por las deficiencias que encontró en el mantenimiento del piso y por cualquier falta de limpieza que notó. Nos comprometemos a mejorar estos aspectos para garantizar una estancia agradable a nuestros futuros huéspedes. Para próximas reservas, no dude en ponerse en contacto con nosotros para darnos la oportunidad de hacer su estancia más placentera.
Por otro lado, estamos muy contentos de que la ubicación de nuestro apartamento haya sido de su agrado y le agradecemos por sus alabanzas. Esperamos tener la oportunidad de recibirle nuevamente en el futuro para brindarle una experiencia satisfactoria en todos los aspectos.
Jose L.H. Campos
Director de Calidad
Central location, few minutes away to Cathedral and Alcazar.
No natural light for 2 bedrooms; one bedroom has a window to the interior of the building and you can see the kitchen. Bad smell from draining system i think.
Réponse du service qualité
Dear Ionut,
Thank you for taking the time to write your feedback. We appreciate your kind words about our central location. We apologize for the inconvenience caused by the lack of and the bad smell from the drainage system. We will take action to resolve these issues to ensure that your next stay with us is a pleasant one. We hope to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
Badkamers wat verouderd en douchen niet zo zuiver. De afwasmachine was vuil de filter mocht gereinigd worden .
Réponse du service qualité
Dear Ivano,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
La ubicación es EXCELENTE Cómodas las camas, los sillones. Cocina re-completa Lo único que no funcionaba "correctamente" fue la calefacción, porque faltaban las baterías para graduarla Pero, anda!, salvo eso TODO ESPECTACULAR!
Réponse du service qualité
Estimada Inés:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos de que encontrara el apartamento de su agrado. En próximas ocasiones, no dude en contactarnos si encuentra cualquier aspecto en el que podamos ser de ayuda.
Gracias de nuevo por elegirnos, esperamos volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
El apartamento está muy bien situado, tiene mucha luz y es tranquilo. Las habitaciones estaban límpias, con las camas grandes y bien distribuidas. Un sitio tranquilo y práticament en el centro de la ciudad
La WIFi no acaba de ser lo suficientement potente
Réponse du service qualité
Estimado Sebastià:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Todo perfecto
Réponse du service qualité
Estimada Belén:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
En algunas estancias pasamos frío y en otras mucho calor. Tuvimos que subir al máximo la temperatura del termostato del salón que es el que controla todo el apartamento y aunque hay termostatos en cada una de las habitaciones para subir o bajar la temperatura a tu gusto, no realizaban su función. A la habitación del fondo no le llegaba suficiente calor para calentarla, sin embargo en la primera habitación pasaron mucho calor. Al baño del fondo le faltaba un calentador eléctrico para calentarlo, porque no tiene conducto de calefacción.
Réponse du service qualité
Estimada María:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos. Realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
Ubicación
Calefacción no calentaba todas las habitaciones y el agua caliente no era suficiente para la ducha de todos los huéspedes
Réponse du service qualité
Estimado Florencio:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
Within an hour of arriving there was flooding from the apartment above. We worked to capture the water in pots from the kitchen and let Genteel Homes know immediately. We spent the evening in the apartment to let in staff and and a repair technician. We were told that Genteel Homes had found an apartment to move us to and we agreed to move the next day. The next morning the flooding was worse and we all had our clothes and shoes get wet with dirty water as we tried to prevent damage to the apartment by bailing the pots as the water poured from the ceiling. When we got to the new apartment I was told that we would receive 20% off of our bill for our inconvenience. I mentioned to the staff member that this did not seem correct as the new apartment was not nearly as nice as the one we had rented and that I would only like to pay for the advertised cost of the new apartment and be credited for the wet night we had spent. After a few days of back and forth with the business office, I was sent an email that made me furious. I was told that the two apartments were of equal quality and cost and that they would not refund an amount of money that I requested. The apartment we were moved to was listed on the website for 40 Euros less per night and rightly so. It was 30% smaller, had inadequate dining and living room seating for our party, had much smaller bedrooms with cramped bathrooms that didn´t even include a shelf in the shower to hold soap and shampoo. The disingenuous nature of the email and the outright lie regarding the likeness between the two apartments and the prices means that I will never rent from Genteel Homes again. Save yourself the frustration of working with dishonest people and find a different apartment to rent.
Réponse du service qualité
Dear Larissa,
Firstly, we want to thank you for having chosen us for your stay and for taking the time out of your day to write a review and share your impressions. It saddens us that you write a review here when you did not stay at the apartment on this listing in the end. Also, we are deeply disheartened by the rate you have given us and our services after the effort the whole team made to make your stay more comfortable after the incident you have mentioned. Please allow me to clarify that the leak that flooded the apartment was actually coming from the apartment just above ours and had nothing to do with our property. Nevertheless, we understand your frustration and apologize for this. As soon as the problem was brought to our attention, we offered an alternative accommodation for you to move immediately to another apartment with the same characteristics and number of bedrooms; yet you decided to stay. It was not until the next day that you wanted to move and, besides, we offered a 20% off for the inconveniences. When you let us know you did not find this reimbursement fair, we offered other two different apartments than the one you originally had booked, yet your decision was to stay. We do not understand the nature of the complaint as of all the options offered, you accepted the one that you write about. All of our apartments have dynamic prices and the options offered were within the price range you had paid.
At Genteel Home, to work with honest people and to offer excellence standards are within our corporate values, and we are truly sorry that you felt we came short on these; our professional team across different departments makes their best to ensure comfortable stays for our guests, and we apologize if we failed in this specific occasion.
We do not want to miss the opportunity to invite you to stay again with us on another trip to give us the chance to show you the real level of luxury holiday stays we offer. Thank you once again for writing a review.
Kind regards,
Jose L.H. Campos
Réponse du service qualité
Dear Veronica,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Arlen,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
La situation et la décoration raffinée de l´appartement, l´ascenseur et la réactivité de la compagnie pour régler un problème lié au WiFi.
Les photos présentées sur le site sont pour plusieurs appartements ce qui peut créer une confusion.
Réponse du service qualité
Dear Jean-Philippe,
Thank you for choosing us for your holidays and for taking the time to review us. We are delighted that you enjoyed your stay with us and hope that you will choose us again for your next visit to Seville.
Jose L.H. Campos
Quality Department Manager
Jose L.H. Campos
Quality Department Manager
La habitación del medio tenía el inconveniente de que daba a un hueco que lo ocupaba entero un tubo de salida de humos del bar de abajo, y sonaba mucho en ese cuarto y no podías abrirla porque entonces se metía dentro el olor a fritanga de la cocina del bar.
Réponse du service qualité
Estimada Rocío:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Elie, Thanks to you for such a lovely review on our apartment. We are very happy that we could make of your holidays an unforgettable experience. We hope you decide to stay again with us if you decide to come back to Seville. We are looking forward to serve you again.
Jose L.H. Campos
Quality Department Manager
Limpieza regular, portal deteriorado, tienes q ocuparte del cubo d basura, 2habitaciones bien pero otra mínima, tuve q llamar yo para la entrega de llaves.
Réponse du service qualité
Estimada Beatriz:
Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios junto con nuestros equipos y responsables de cada departamento.
Si en el futuro decide darnos una oportunidad de recuperar su confianza alojándose con nosotros de nuevo, no dude en contactarnos si encuentra algún detalle en su apartamento que no cumpla con sus expectativas. Haremos lo que esté en nuestra mano para hacer su estancia más placentera.
Una vez más, gracias por su visita y críticas constructivas, esperamos que tuviera un buen viaje de regreso a casa y nos gustaría tener el placer de servirle de nuevo en nuestros apartamentos asegurando de antemano de que cumplimos con todos nuestros estándares.
Jose L.H. Campos
Director de Calidad
The key was brought, we could leave our bags and enter the apartment earlier than the check-in time. The location was in the middle of Santa Cruz, close to all the sights! We could do anything on foot. The apartment was very large and clean and the beds were wonderful! I would certainly come back if I visited Seville again!
Réponse du service qualité
Dear Anouk,
Thank you for making our apartment your choice destination on this occasion and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.
We hope to host you again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Greg, we would like to thank you for the praising review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your expectations and we would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Ciro, thank you very much for your valuable review.
Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope we will see you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Tyler, thank you very much for your time to share your personal experience in our apartment.
We are sorry for any difficulties you had with our Wifi service. For a future occasion please do not hesitate to contact our team for anything you may need to fully enjoy your holidays with us, it will be a pleasure to assist you.
We hope to see you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Doug, thank you very much for taking the time to share your personal experience in our apartment. It was a pleasure for us to assist your family during your stay in Seville.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
la situation est exceptionnelle, dans une rue proche de l‘Alcazar et de la Cathédrale et cela reste très calme la nuit. la décoration est sympa. La literie est confortable. Le service est très disponible.
Une forte odeur de canalisation est souvent présente dans le hall d’entrée et dans les salle de bain. Dans la suite familiale, une clim ne fonctionnait pas (nous n‘avons pas demandé d’intervenir car il y a deux climatisations dans la suite).
Réponse du service qualité
Dear Valérie, thank you for providing us with detailed feedback about our apartment and service.
We are sorry to hear about the inconveniences your experienced during your stay, for a future occasion please do not hesitate to contact our team for anything you may need to fully enjoy your holiday with us.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your valuable review. We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
Was a wonderful experience. I’d highly recommend.
Réponse du service qualité
Dear Chris, thank you very much for your kind feedaback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you and hope to meet you on your future trips to Seville.
Aija T.
Quality Department
le bruit (voisinage très bruyant )
Réponse du service qualité
First of all we would like to thank you for choosing our apartment for your stay in Seville.
We are glad to hear that your experience in our apartment was a memorable one, although we are surprised about your comments regarding the noise, as the location is the best evaluated aspect of this apartment, being very centrally located, and due to the fact that all the bedrooms are not facing the main street, so this superb location offers our guests to discover the city easily and to have a comfortable sleep during the night.
We highly appreciate your review, it has been a pleasure for us to read it and we look forward to serving you again soon.
Aija Teilane
Quality Department
Si lugar a duda la excelente ubicación. Muy limpio.
Tiene termo eléctrico que se queda corto para el uso de tres parejas y las habitaciones oscuras porque dan a patio interior. Para conocer Sevilla e ir solo a dormir, muy recomendable.
Réponse du service qualité
Muchas gracias por compartir su opinión sobre sus recientes vacaciones con nosotros.
Nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Estimada Nuria, muchas gracias por compartir su opinión. Las opiniones de nuestros huéspedes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento.
Nos disculpamos por los problemas técnicos que se presentaron; no hay absolutamente ninguna excusa para aquellos detalles que se pasan por alto, ya que todos nuestros apartamentos deben ser revisadas a fondo. Sin embargo, nos gustaría aprovechar esta oportunidad para señalar que le ofrecimos otro apartamento con mejores características para su estancia por todos los inconvenientes que ha experimentado y para asegurarnos que tenga una estancia cómoda, pero su decisión fue quedarse en el mismo apartamento.
Nos gustaría informarle de que desde que hemos recibido su opinión, se ha realizado la correspondiente reunión con nuestro departamento de mantenimiento y que los procedimientos se está reforzando. Le damos las gracias por hacernos llegar sus comentarios y esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Estamos encantados de leer que se sintió bienvenido y apoyado desde el momento en que llegó hasta el que se fue.
Le agradecemos su amable opinión y esperamos poder alojarle de nuevo en el futuro.
Réponse du service qualité
Thank you for the time you took out of your day to share your comments regarding your stay.
We are sincerly sorry to read your dissatisfaction with the size of the rooms room. Although we do provide a detailled description and photos of the apartment, we understand that sometimes it may not adapt to each guest´s needs.
We are very sorry for the disturbances caused by technical problems of the heating system in your apartment. Once we realized the problem the additional heaters were provided. The problem is completely solved now.
Once again, many thanks for your help to get to know the points where we can still improve the experiences of our guests and we truly hope to have the opportunity to welcome you back on you next trip to Seville.
Réponse du service qualité
Estimada Marta
Muchas gracias por sus maravillosos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros.
Un saludo
卫生间没有空调，有点冷。三个房间同时用电的时候，有可能断闸，但能够马上恢复。
Réponse du service qualité
Thank you very much for your comment Kelly. We are sorry if the apartment did not meet your expectations. Indeed, there were problems with hot water and we are glad that you appreciate our efforts to fix it as soon as possible. Of course, we will check the cleanliness of the apartment to improve. We appreciate your words and we are glad to know that you could enjoy the city thanks to the privileged situation of the apartment. Fátima - responsable de calidad de Genteel Home
Réponse du service qualité
Merci beaucoup pour votre commentaire. Nous sommes heureux de savoir que vous avez apprécié l´appartement et la ville pendant votre séjour. Gardez à l´esprit que l´emplacement de l´appartement est très central, il est donc impossible d´être sans bruit. Nous espérons vous accueillir à nouveau dans le futur. Fátima - responsable de calidad de Genteel Home
Réponse du service qualité
Dear Sebastiano, Thank you for reviewing your recent stay in our apartment San Gregorio. It´s wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We look forward to welcoming you back again very soon. Fátima Roca- chief of Customer Service
Réponse du service qualité
Dear Svetlana, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Fátima Roca-chief of Customer Service.
Réponse du service qualité
Dear Andrea, We would like to express our gratitude for the comments you made about your visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction one. Once more, we thank you and very much look forward to having the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service
Que hasta las 15h no den el apartamento, aunque fuese una habitación...
Réponse du service qualité
Estimada Antonia Emilia, Nos gustaría agradecerle el comentario tan positivo que ha compartido referente a su visita a nuestro apartamento San Gregorio. Lamentamos su molestia por no poder hacer el check in en el momento de su llegada, por este motivo informamos previamente que la hora fijada para realizar el check in es a las 15, horario que debe aparecerle en la confirmación de reserva. Siempre hacemos todo lo posible para asegurar que nuestros clientes puedan realizar el check in tan pronto como llegan, pero por desgracia, durante la temporada alta puede ser que no sea posible. Una vez más le damos las gracias y esperamos poder servirle de nuevo pronto. Fátima Roca- Responsable dpto. de Calidad
Nao há estacionamento perto
Réponse du service qualité
Dear Elizangela, Thank you for reviewing your stay in our apartment San Gregorio. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. The apartment has a private parking just 5 min walking. We are so sorry if you didn´t find it.
Thank you again for this heartwarming review of your stay, we look forward to your next visit.
Fátima Roca- Chief of Customer Service.
Réponse du service qualité
Merci pour votre préférence envers notre appartement pour cette occasion et pour votre très aimable recommendation à nos prochains clients, cette appréciation positive nous maintient motivés afin de continuer à garantir le respect de nos exigeants standards de qualité. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Fátima Roca - Chef du service clientèle
We paid an extra 30 euros because we arrived later than 9 but we had to wait 20 minutes at the door. I think they should not have got that money. My dryer exploded because the building is old and it cannot handle much of electricity but we have been warned about that, so be careful with that. Lastly, beware, if you are a daylight person, the rooms do not have outside looking windows.
Réponse du service qualité
Thank you so much for your review Meziyet. We are sorry for the inconvenience with your dryer, we would have liked you to mention it before. About the extra charge for the late check in, we informed you about that, we are sorry to made you wait, it is becuase of that we alway ask the guests to call 30 minutes before the arriva, to organize the check in properly. Otherwise, it’s great to know you had a pleasant stay and enjoyed your time in our apartment apart from this issue.
We would like to see you again in Seville
Genteel Home Team
The price was doubled due to it being Easter
Da migliorare la pulizia
Réponse du service qualité
Dear Guest, thank you for your comment. We are glad to know that you liked the apartment, especially for his central location and wide distribution. About cleaning, it is a very important aspect for us and generally very well valued by our guests. We will check what has happened in your case to improve and not happen again. We hope that despite this you have enjoyed your stay with us. Regards
La verdad que la estancia ha sido muy agradable. Todo era muy bonito, limpio y agradable. Cama y almohada cómodas. Baños grandes y toallas de sobra. Todo muy limpio y cocina muy equipada. Está en un lugar muy céntrico y tranquilo por las noches. Nos ha gustado bastante y esperamos repetir en otro apartamento de la firma. Muchas gracias
Réponse du service qualité
Muchas gracias Paul por dejarnos su comentario. Primero de todo pedirle disculpas si a su entrada no se le explicó correctamente la zona donde se encuentra nuestro apartamento, normalmente me encargo yo misma de recibir a nuestros huéspedes, pero al encontrarme de viaje, me hizo el favor un familiar, y de ahí su desconocimiento de algunos detalles. Esperamos que su estancia fuera agradable y pudieran disfrutar de su tiempo en Sevilla.
La pulizia La posizione strategica