C’est un appartement design situé sur la Calle Feria, au cœur de Séville. Le bâtiment dispose d’un ascenseur, qui atteint la porte du même grenier.
En entrant dans l’appartement, nous avons un accès direct à un beau salon avec une cuisine intégrée. Le mobilier est élégant, propre et avec un design mis à jour. Depuis le même salon, il y a accès à une belle terrasse meublée avec des meubles de jardin et parfaite pour profiter du climat et du soleil de Séville.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Penthouse Feria Terrace
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Si algo tengo que quejarme, sería que en la entrada huele mal, pero.entiendo que pasa en muchos edificios ntiguos, con el tema de las tuberías.
Réponse du service qualité
Estimado Emilio,
Gracias por compartir su experiencia con nosotros. Nos complace saber que quedó encantado con la limpieza y las instalaciones, así como con la acogedora atmósfera del apartamento. Su recomendación es muy valiosa para nosotros.
Sin embargo, lamentamos el inconveniente que menciona. Entendemos que, en algunos edificios antiguos, pueden presentarse ocasionalmente ciertos olores. No obstante, agradecemos que lo haya señalado y tomaremos su comentario en cuenta para evaluar posibles soluciones y mejorar la experiencia de nuestros futuros huéspedes.
Gracias por elegirnos. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Nada
Réponse du service qualité
Estimada Blanca:
Gracias por compartir su experiencia con nosotros. Nos alegra saber que el apartamento cumplió con sus expectativas y que su ubicación resultó conveniente para disfrutar de Sevilla con su familia. Es un placer saber que pudo aprovechar la proximidad a las principales atracciones sin necesidad de transporte. Agradecemos también su recomendación sobre las visitas en época de festividades. Sin duda, la ciudad puede estar más concurrida en esos momentos, pero siempre es un placer recibir a nuestros huéspedes y ayudarlos a aprovechar al máximo su estancia.
Estaremos encantados de darle la bienvenida nuevamente en el futuro.
Ontbijt was super, locatie fantastich!
nvt
Réponse du service qualité
Dear Ludovic,
Thank you for sharing your experience. We are delighted to hear that you enjoyed the excellent location of our apartment, as well as the quality of the bedding and the amenities provided. We would be happy to welcome you again during your next visit to Seville.
Réponse du service qualité
Estimado Sebastián:
agradecemos su comentario positivo sobre su reciente estancia con nosotros. Nos alegra que haya encontrado nuestro apartamento cómodo y limpio. Ha sido un placer servirle y esperamos darle la bienvenida de nuevo en el futuro.
Réponse du service qualité
Dear Silvia,
Thank you for your review. We´re glad to hear that you enjoyed the apartment and found the location convenient, with everything you needed within walking distance. It’s great to know that the nearby supermarket, cafes, and bars added to your experience.
We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.
Quality Department.
Réponse du service qualité
Estimada Angela,
Gracias por su comentario. Nos alegra saber que estuvo todo a su gusto y que disfrutó de la excelente ubicación del alojamiento. Será un placer darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Stephanie,
We appreciate your positive review of your recent stay with us. We´re glad to know that you found our apartment lovely. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Dear Jaouad,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
The location is wonderful and is ideal for us. We love having a terrace to sit on that we can access easily from the living accommodation. It is quiet but we can hear the hum of city life, which we like. Ideal balance for us. A lift to get up to the 3rd floor is very useful as we have a 2 year old granddaughter.
We have stayed in this property 3 times now. And love it. But we did notice this time that there are some things that are looking as if they need some attention. The table is broken, the rug is stained and there´s a hole in the sofa. Things are beginning to break. It is a very expensive apartment and we expect these things to be attended to promptly. A few more cleaning products would be helpful to keep the apartment clean in between cleans. The toilet rolls and kitchen rolls seemed to be rationed! When we first visited 2 years ago, we were given a bottle of water and some ham on arrival. But this doesn´t happen now. It´s a shame as these little touches are appreciated.
Réponse du service qualité
Dear Lesley,
Thank you for your detailed feedback and for choosing to stay with us for the third time. We are delighted to hear that you continue to enjoy our fabulous location, the beautiful terrace, and the convenient lift to the third floor. It’s wonderful to know that the balance between tranquility and the hum of city life suits your preferences.
We are, however, concerned to learn about the issues you encountered with the table, rug, and sofa. Please accept our apologies for these oversights. We will address these maintenance concerns promptly to ensure that the apartment remains in excellent condition. Additionally, we will review our supply of cleaning products and amenities to better meet our guests´ needs.
We also appreciate your feedback regarding the welcome amenities. We will consider reintroducing such touches to enhance our guests´ experience.
Thank you once again for your valuable comments. We look forward to welcoming you back and providing you with an improved experience.
Quality Department.
A posizione ottima, appartamento provvisto di tutto!
Purtroppo non si trovano parcheggi, ed inoltre si sentiva molto rumore.
Réponse du service qualité
Dear Andrea,
Thank you for your positive feedback. We are delighted to hear that you enjoyed the apartment and its excellent location.
Regarding parking, as specified on our website, we do not have parking facilities within the building due to our central location in the heart of the city. However, we have arrangements with nearby parking facilities to assist our guests with their parking needs. Our customer service team is available to provide you with detailed information about these options.
Regarding the noise, we understand your concerns. The noise may occasionally be influenced by external factors such as local festivities or seasonal events. We regret any inconvenience this may have caused and will review our soundproofing measures to ensure they are functioning effectively.
Thank you once again for your feedback. We appreciate your understanding and look forward to welcoming you back.
Quality Department.
Il manque quelques équipements en cuisine (assiettes et verres par exemple) et le nettoyage des tapis (salon, chambre parentale) est à revoir, ainsi que le mobilier exterieur et la machine à laver. Le siphon cuisine était plein donc très odorant à notre arrivée
Réponse du service qualité
Dear Marine,
Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found the apartment nice, comfortable, and well-equipped with amenities such as the two bathrooms and essential disposables. We are also glad that you found the bedding to be very comfortable and appreciated the central location.
However, we regret to learn about the issues you encountered during your stay. Please be assured that these matters are not reflective of the high standards of cleanliness and service we strive to maintain. We are addressing these issues with our team to ensure that they are resolved promptly and that future guests do not encounter similar problems.
Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to offer you a more seamless experience on your next visit. Thank you once again for your comments.
Quality Department.
Réponse du service qualité
Estimado Jaime:
Muchas gracias por su amable comentario. Nos alegra saber que disfrutaron de su estancia y que el alojamiento fue tranquilo y cómodo, incluso en una ubicación céntrica. Nos complace que haya sido adecuado para viajar con mascotas y que encontraran todo muy limpio. No dude en que su comportamiento como huéspedes ha sido excelente. Esperamos tener el placer de recibirles nuevamente en el futuro.
Réponse du service qualité
Dear Agustin,
Thank you for your wonderful feedback. We’re thrilled to hear that you enjoyed your stay at Silvia´s apartment and that it met your expectations. It’s great to know that you found the location unbeatable and the terrace particularly beautiful. We appreciate your kind words and look forward to the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Charles,
Thank you very much for your positive review. We are delighted that you are satisfied and we appreciate your recommendation. We look forward to serving you again.
Réponse du service qualité
Dear Ramon,
Thank you for sharing your feedback regarding your recent stay in our splendid apartment featuring a delightful balcony. We are delighted to hear that you enjoyed the central location, which provided convenient access to various markets, restaurants, and cafes.
Regarding parking, it is important to note that due to the narrow streets typical of Seville and many pedestrian-only areas in the heart of the city, parking directly in front of the buildings can sometimes be challenging. Nevertheless, our team is always on hand to assist with information on nearby parking options and convenient areas for unloading luggage.
We sincerely apologize for any inconvenience caused by noise in the evenings and on weekends. Noise levels can fluctuate depending on the season or local festivities. Rest assured, we will thoroughly assess our soundproofing system to identify and address any areas for improvement and avoid any similar situation in the future.
Thank you once again for your valuable feedback. We truly appreciate your recommendation and look forward to the opportunity of hosting you again for another enjoyable stay in the future.
Advantages: - spaciousness - 2 rooms, kitchen with kitchenette and seating area plus a sleeping corner on the mezzanine, 2 bathrooms - tastefully decorated - coziness - kitchenette equipped with necessary appliances - terrace equipped with a large dining table and lounge furniture - comfortable beds - soundproof windows (although you could still hear street noises, but it´s the center of Seville) - air conditioning in each room - elevator - entry to the staircase and apartment with a code
Cons: - cleanliness - left much to be desired - there was hair on the walls in the shower, the floor in the facility was dirty, the furniture on the terrace and the carpet on the terrace needed cleaning
Réponse du service qualité
Dear Joanna,
Thank you for your detailed feedback. We are delighted to hear that you enjoyed the spaciousness, tasteful decor, coziness, and the well-equipped kitchenette of the apartment. It´s great to know that you found the beds comfortable, appreciated the soundproof windows, air conditioning, and the convenience of the elevator and coded entry.
We apologize for the cleanliness issues you encountered. Your comments are taken very seriously. This inconvenience does not represent the standards of cleanliness and comfort that we are committed to offering. We will address these concerns with our housekeeping team and work diligently to ensure these situations do not recur.
We appreciate your insights as they help us enhance our services. We hope to have the opportunity to welcome you back in the future for an even more pleasant stay.
Quality Department.
It was a perfect location, great neighbourhood with easy access to cafes and old town Seville. Supermarket downstairs a bonus and we loved having the outdoor area. Very comfortable beds and the accommodation perfect for us.
No negatives really - noise at night, but double glazing shut it out, and it’s to be expected. Outdoor area could do with a little more attention.
Réponse du service qualité
Dear Kelli,
Thank you so much for your wonderful feedback. We´re thrilled to hear that you loved your stay at Feria Penthouse and enjoyed your time in Seville.
It´s fantastic to know that you found the location perfect and enjoyed the vibrant neighborhood with its easy access to cafes and the charming old town. We´re glad you found the supermarket downstairs convenient and that you appreciated the outdoor area and comfortable beds.
We appreciate your understanding regarding the noise at night, and we´re pleased that the double glazing helped minimize any disruptions. Your feedback about the outdoor area is duly noted, and we will ensure to give it more attention for the future.
Thank you once again for choosing to stay with us. We look forward to welcoming you back for another fabulous experience in Seville!
Quality Department.
Réponse du service qualité
Dear Dustin,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Réponse du service qualité
Estimado José:
Nos alegra mucho saber que disfrutó de un gran fin de semana en Sevilla. Gracias por sus amables palabras sobre las comodidas del apartamento, nos esforzamos por ofrecer un espacio acogedor y bien equipado para nuestros huéspedes. Estamos encantados de que haya encontrado todo lo que necesitaba durante su estancia y que nuestra ubicación en el centro haya sido conveniente para usted. Valoramos su opinión y esperamos tener el placer de recibirle nuevamente en el futuro para otra experiencia memorable en Sevilla.
Departamento de Calidad.
Réponse du service qualité
Dear Ana,
Thank you for your wonderful feedback. We´re thrilled to hear that you found our apartment even better than expected. It´s fantastic to know that the two terraces and the gallery with an extra bed were a hit, especially with your kids. We´re delighted that our location suited your needs perfectly, offering proximity to everything while maintaining a peaceful atmosphere. Your satisfaction is our priority, and we´re grateful for your kind words. We hope to have the pleasure of welcoming you back for another memorable stay in the future.
Quality Department.
Réponse du service qualité
Dear Pat,
We sincerely appreciate you taking the time to share your positive experience. We´re delighted to learn that you found the apartment to be lovely, comfortable, and well-equipped, enhancing your enjoyment during the Seville Feria. We´re glad to hear that the windows effectively isolated any occasional noise, and that the convenient location facilitated easy exploration of the city. The proximity of the Carrefour express was undoubtedly helpful, and we´re thrilled that you enjoyed the atmospheric charm of the old city. It´s wonderful to hear that you appreciated the bonus patio terrace. We look forward to the opportunity of welcoming you back for another enjoyable stay.
Réponse du service qualité
Dear Astrid,
Thank you for your kind words regarding your recent stay with us. We´re delighted to hear that you found the apartment to be very clean, comfortable, and with a spacious and enjoyable terrace. It´s wonderful to know that it was perfect for your exploration of Seville.
We strive to provide our guests with a pleasant and memorable experience, and we´re glad to hear that we succeeded during your stay. We hope to have the pleasure of welcoming you back on your next visit to Seville.
Quality Department.
Outside furniture needs renovation. Indoor dining table too
Réponse du service qualité
Dear Lesley,
Thank you for your feedback! We appreciate your comments regarding the location and roof terrace. We´ll make sure to address the issues with the outdoor furniture and indoor dining table to enhance the overall experience for our guests. Your input is invaluable to us, and we look forward to welcoming you back for an improved stay in the future.
Quality Department
Réponse du service qualité
Dear Brad,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our ideal location, surrounded by plenty of restaurants and in close proximity to the city center. We also appreciate your kind words about the well-maintained flat.
Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Quality Department.
Réponse du service qualité
Dear Isabelle,
Thank you so much for your kind words. We´re thrilled to hear that your experience with our apartment was flawless in every aspect. From the responsive management team to the cleanliness and thoughtful amenities provided, it´s wonderful to know that everything met your expectations. We´re delighted that you found the central location convenient and enjoyed the comfort of the beds, as well as the tasteful decoration. The exceptional terraces must have added an extra touch to your stay. We truly appreciate your positive feedback and recommendation. Should your travels bring you back to Seville, we would be honored to host you again.
Réponse du service qualité
Dear Hernan,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the inability to accommodate a late check-out. Please understand that our check-out times are established to ensure that we have sufficient time to prepare the accommodation for our next guests. While we regret any disappointment this may have caused, we assure you that our decision was based on operational necessities rather than lack of customer friendliness. Nonetheless, we appreciate your understanding of this matter and hope that the rest of your stay was enjoyable.
Should your travels bring you back to the area in the future, we would be honored to host you again and provide you with a more seamless experience.
Quality Department.
Die Lage war 1a für alle Besichtigungstouren in der Stadt. Die Einrichtung, Sauberkeit und der Komfort der Betten waren beispielhaft für Mietobjekte. Außergewöhnlich empfanden wir den Service, z.B. wurden bei unserem Aufenthalt von einer Woche nach Halbzeit angeboten, Bettwäsche und Handtücher zu wechseln. Der Kontakt zum Vermieter über WhatsApp war äußerst schnell und unkompliziert, Anfragen wurden unverzüglich beantwortet. Wir können nur unseren recht herzlichen Dank an Vermieter und Service Team ausrichten.
eigentlich nichts grundsätzliches! Uns würde nur eins einfallen, die Terrasse war wie das ganze Mietobjekt sauber und mit großem Tisch und Lounge zweckmäßig ausgestattet. Vielleicht könnten hier einige Accessoires etwas mehr Wärme ausstrahlen ... ;-) ...
Réponse du service qualité
Dear Juergen,
Thank you very much for your kind words and thorough feedback. We are delighted to hear that you enjoyed your stay in our penthouse and that our service met your expectations. It´s great to know that the location, decor, cleanliness, and comfort exceeded your expectations.
We appreciate your suggestion regarding adding some accessories to the terrace to enhance its warmth. Your feedback is valuable to us as we continuously strive to improve our guests´ experience. Rest assured, we will take your suggestion into consideration for future enhancements.
Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back in the future.
Best regards,
Quality Department
El apartamento estaba muy bien en general. Techos altos, terraza muy agradable, muy buena limpieza, camas cómodas…
Réponse du service qualité
Estimado Javier,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,
Departamento de Calidad
It was a beautiful flat in a great location
Nothing
Réponse du service qualité
Dear Abby,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Appartement très bien situé , bien équipé , joliment décoré la terrasse assez grande est un plus
Réponse du service qualité
Dear Fadi,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Location, atmosphere, well equipped kitchen, terras
Unstable a bit cheap table, no curtain for bed upstairs,
Réponse du service qualité
Dear Ronald,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication.
Regarding the table and curtains you mentioned, we will take your ideas into account for future improvements in our flat. Thank you for bringing this to our attention, it helps us to identify areas for improvement.
We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Dear Helena,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Estimado Matías,
Gracias por tomarse el tiempo para compartir su reseña.
Sin embargo, parece que algunos aspectos no cumplieron sus expectativas, y es por ello que nos gustaría expresar nuestras disculpas más sinceras. Respecto al ruido, pese a que depende mucho de agentes externos como la época del año o festividades celebradas en la ciudad, en su caso durante festivo nacional, revisaremos y mejoraremos lo necesario respecto al sistema de aislamiento para asegurar una estancia más satisfactoria a nuestros futuros huéspedes.
Una vez más, darle las gracias por compartir su experiencia con nosotros. Tomamos nota y le aseguramos que atenderemos a todos los detalles para poder ofrecer estancias mucho más gratificantes. Si desea volver a confiar en nosotros, nos comprometemos a brindarle una experiencia mucho más memorable.
Saludos cordiales,
Departamento de Calidad
Lovely sitting area, comfortable beds, good external space
The kitchen equipment was lacking - only 3 glasses, no chopping boards, table top was very unstable
Réponse du service qualité
Dear Janette,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay.
Your feedback is invaluable to us, and we have taken immediate steps to address this issue by expanding our kitchen equipment to better accommodate families like yours in the future.
Your comments help us enhance our services, and we genuinely appreciate your understanding. Should you choose to stay with us again, we´re confident you will find the improvements to your satisfaction.
Kind regards,
Quality Department
Nice and clean apartment with perfect location in center of town. Close to most attractions in walking distance. Best for families, but also ok for good friends.
Furniture a bit used, and especially on terrace, where lounge furniture where old and damaged. We told office the first day (we arrived at night), but they told us, that they needed owners accept before they cold do something...we never heard any more, despite we called them...no action/very bad service, and we suggested to change from another terrace, where we saw no people, but we where not allowed to do so. We assume, they have not checked up on apartment before our stay, otherwise they would have seen and reacted on damaged furniture.
Réponse du service qualité
Dear Lars,
We sincerely regret the inconvenience you experienced during your stay in our accommodation. We appreciate you sharing your concerns with us.
Our priority is to ensure that our guests enjoy a comfortable and well-maintained environment, so it is disappointing to learn that the furniture on the terrace was not in the best condition. We understand your frustration at not receiving a timely response or solution following your report. This type of delay and lack of communication does not reflect our standard of service and we sincerely regret that you had this experience.
We are investigating what happened to understand why your request was not properly addressed and to implement improvements to our incident management process. In addition, we will work to ensure a more thorough review of accommodations prior to our guests´ arrival to avoid similar situations in the future.
We appreciate your feedback and will take it into consideration to provide better service in the future. We hope this experience will not deter you from considering staying with us again in the future. Thank you for your understanding and for choosing our accommodation for your stay.
Kind regards,
Quality Department
Det var lite trångt runt bordet på terassen.
Réponse du service qualité
Dear Elisa-Elina,
Thank you for sharing your feedback on your recent stay with us. We´re pleased to hear that you found the apartment to be a good size and well equipped for your needs.
We appreciate your feedback about the terrace and the crowded seating around the table. We´ll take this into consideration for potential improvements in the future to ensure a more comfortable experience.
Your satisfaction is important to us, and we hope you had an overall enjoyable stay. If you have any further comments or questions, please don´t hesitate to let us know.
Warm regards,
Quality Department
Réponse du service qualité
Dear Molly,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Caroline,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Divano terrazzo rotto, meglio toglierli che lasciarli così , porta ingresso non sicura .
Réponse du service qualité
Dear Anna,
We appreciate your feedback on the positive aspects of the apartment and the kitchen accessories. However, we´re sorry to hear about the broken sofa on the terrace and the concerns regarding the front door´s safety. This is not a typical situation, and we apologize for any inconvenience you experienced.
We have taken note of your comments and will promptly inspect the sofa and address the front door´s security issue. In the future, please don´t hesitate to inform us of any concerns during your stay, as we aim to provide a comfortable and safe experience for our guests.
Thank you for sharing your thoughts, and we hope you´ll consider staying with us again, with the assurance of a more enjoyable visit.
Best regards,
Quality Department
Réponse du service qualité
Dear Andy,
We´re thrilled to have had the opportunity to host you at Feria Terrace in Seville. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future. If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better. Thank you for being our valued guest.
Kind regards,
Quality Department
The location was very central and apartmwnt was clean and well appointed. Plenty of room for the 5 of us.
We travelled by car and it was a nightmare to find accommodation to drop off luggage. We then had to find a car park which was full - had to wait for someone to leave before we could enter. Parking is at your own coat and isn’t cheap. Travelling by car to any major city isn’t the best option, but we were on a road trip. We had to then wait for a staff member to come and open up for us and hand over keys, etc.
Réponse du service qualité
Dear Silvia,
We appreciate your feedback and apologize for any inconvenience you experienced during check-in. Providing our guests with a smooth and efficient check-in process is a top priority for us, and we regret if we fell short of your expectations in this regard.
Regarding the parking situation, we understand that finding suitable parking in central locations like our apartment on Calle Feria can be a challenge, especially during peak times. The availability of parking spaces can vary, and it´s something that can be common in the heart of Seville´s historic district.
Despite these initial challenges, we´re pleased to hear that you found the apartment clean, well-appointed, and spacious for your group. If you decide to visit Seville again in the future, please don´t hesitate to reach out to us, and we´ll do our best to ensure a more comfortable for you. Your feedback helps us improve, and we value your perspective as our guest.
Kind regards,
Quality Department
Réponse du service qualité
Dear Camala,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
La ubicació i el silenci de la zona per poder descansar
Réponse du service qualité
Dear Anna,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
Réponse du service qualité
Dear Diogo,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Cordiais cumprimentos,
Quality Department Manager
Réponse du service qualité
Dear Marina,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards.
Réponse du service qualité
Dear John.
Thank you so much for your wonderful review. We´re thrilled to hear that you loved our large, well-designed apartment with modern furniture and fresh appointments. It´s great that you enjoyed the terrific view and the convenient location for walking everywhere. We take pride in maintaining a fresh and clean environment for our guests. We´re glad you discovered the nearby bar with early evening jazz and the nice market. The rooftop patio and fun loft space for kids add to the overall experience. We´re grateful for your extended stay, and we would be more than happy to welcome you back whenever you decide to visit again. Thank you for choosing our property.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ian, Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again. Kind regards.
Jose L.H. Campos Quality Department Manager
Hundehaare von mindestens 2 verschieden farbigen Hunden waren überall auf dem Boden und Couch, Vorlegern und Balkon. Barfuß older mit Strümpfen hatte man nach wenigen Schritten ständig welche dran. Die Reinigung muss dahingend besser sein. Das Bett sollte für zwei Erwachsene mindestens 1.80m Standard haben.
Réponse du service qualité
Dear Sarah,
We appreciate your positive comments about the location and your preference for an authentic experience. It is wonderful to hear that you enjoyed the convenience of being able to explore the city on foot. However, we are sorry to hear about the inconvenience you had with the cleanliness. We have taken note of your comments regarding cleanliness, and will certainly work to improve this aspect in order to provide future guests with the best possible service. Your feedback is valuable to us, and we will take steps to address these concerns. Thank you for taking the time to share your experience, and we look forward to welcoming you back to provide you with a more pleasant stay.
Quality Department.
Réponse du service qualité
Dear Max,
Thank you for your perfect review. We´re thrilled to hear you had a wonderful stay. We hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Very cosy maisonette, great meet assistance, convenient location close to most places in the historical center, no disturbances
As with many places in the historical center accessing the apartment location by car requires parking it a distance away in a narrow parking garage and hauling luggage on cobblestone streets. The property team helped a lot to mitigate that inconvenience. Found a few hairs on the bathroom wall, but the rest of the place was super clean.
Réponse du service qualité
Dear Vladimir,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Tuvimos una noche unos vecinos un poco ruidosos. Por lo demás, perfecto.
Réponse du service qualité
Querida Ana Cristina. Agradecemos sus amables palabras y nos alegra saber que disfrutaron su estancia en nuestro apartamento. Nos disculpamos sinceramente por cualquier inconveniente que puedan haber experimentado y haremos todo lo posible para garantizar una experiencia aún mejor en el futuro.
Jose L.H. Campos Director de Calidad.
Réponse du service qualité
Dear Sarah, thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Martin,
Thank you for your excellent review and recommendation. We´re delighted that you enjoyed the location and cleanliness, as well as the outdoor terrace. We appreciate your understanding regarding the lift issue and are pleased it was swiftly resolved. Your satisfaction is our highest aim, and we are thrilled to hear that you would love to stay with us again. We look forward to the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
La ubicación nos encantó. Estábamos cerca de los lugares más emblemáticos. La casa es una monada. La verdad es que no comimos ni cenamos en ella, así que no podemos decir nada del menaje.
La zona es casi peatonal por lo que no hay posibilidad de aparcar . No obstante hay parkings de pago cerca.
Réponse du service qualité
Estimada Ana:
Queríamos expresar nuestro más profundo agradecimiento por elegir nuestro apartamento para su reciente estancia. Su opinión es muy valiosa y esperamos que nuestras instalaciones y servicios hayan cumplido todas sus necesidades. Sería un absoluto placer tener la oportunidad de hospedarle nuevamente pronto. Estamos a su disposición, listos para hacer que su próxima visita sea igual de memorable, si no más.
Jose L.H. Campos
Director de Calidad
The cleanliness and the terrace outside.
Think the air-con may need the filters changing/cleaning.
Réponse du service qualité
Dear Lesley,
We are honoured to receive your positive feedback about your stay at our apartment in Seville. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words and feedback on the AC are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Nice appartement, complete with option to sit outside, being close to center. Easy communication to staff.
Réponse du service qualité
Dear Bernardus,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lisa,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Trine,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Monika,
We read with great pleasure the review you have written about your stay. Thank you for the highlight towards our professional staff, who ensures that every customer receives a timely and personal communication.
It has been a pleasure hosting you and we look forward to your next visit to Seville.
Jose L.H. Campos
Quality Department Manager
apartment with 2 terraces, all present
that we will not leave our luggage on the day of departure. You pay a lot of money for 3 nights and then you have to go to a paid storage depot to store your bags because your flight doesn´t leave until evening. Is poor.
Réponse du service qualité
Dear Elwing,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Carole,
Although we sincerely regret reading that your stay at our apartment fell short of your expectations, we are grateful for the time you spent to share this review of your overall holiday experience with us as. Please do not hesitate to reach us if you feel like sharing any feedback or constructive criticts that will help us improve our services. We certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.
Thank you again for making us your choice on this occasion, we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sally, Thank you for your kind review and for highlighting the location and the check-in process. We are happy that we could make your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
No parking space for pcars....
We were two couples but it would also suit a family of five. Roof garden was a great bonus.
One bedroom was slightly small but still sufficient.
Réponse du service qualité
Dear Patriick,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Paul, thank you very much for staying with us. We appreciate your kind feedback and recommnedation.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Diana, thank you very much for your feedback. It is always a pleasure to know that our guests went home with great holiday memories.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Thomas, thank you very much for your kind feedback. We are glad to know that you enjoyed your stay in our unique location, and we hope to see you on your future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Estimada Noelia, nos gustaría agradecerle sus comentarios elogiando su estancia en nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos que nos visite de nuevo en el futuro.
Aija T.
Departamento de Calidad
TOUT mieux qu’a la maison nous reviendrons
Réponse du service qualité
Dear Fouad, thank you very much for this very kind review of our apartment, we are delighted to know that you had such a memorable stay with us and we look forward to serving you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Vincent, thank you very much for your kind feedback and for pointing out the easy communication we always try to provide our guests.
We look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Réponse du service qualité
Muchas gracias Ibone por compartir su opinión. Comentarios como el suyo hacen que todos nuestros esfuerzos valgas la pena. Nos alegra saber que su estancia con nosotros le dejó recuerdos tan positivos de sus vacaciones.
Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
property location is fabulous
nothing
Réponse du service qualité
Thank you Simon for your feedback. We are glad to know that you had the opportunity to enjoy the stay in our apartment and its great location.
Hope to meet you in near future again.
Aija T.
Quality Department
Interiors were nice and main bedroom was comfortable.
After booking and paying, we were sent a very long list of questions and rules. It’s good to get this before booking, not after. Very poor staff communication. They did not answer our questions except to send this questionnaire and rules list. The lady did not bother to show us how anything worked. The 2nd bedroom is actually a twin. It would have been good to know this in case 2nd bedroom will be used by a couple or single. For the price, the beds and linen are not good enough and 2nd bedroom beds are too small for large build people. Curtains are poor quality and they kept falling off. Also, absolutely no parking anywhere. We tried asking this in advance and did not receive an answer.
A brilliant flat that lived up to all expectations. Lovely second terrace off the mezzanine catches the afternoon sun. The main terrace is very comfortable and faces the sun rise. Lovely area with a bar just outside.
salon et emplacement
1 chambre vraiment trop petite ! ainsi que 1 salle de douche minuscule
Het serviesgoed is wat beperkt. Bijv voor de koffie en espresso zijn er alleen grote theemokken. Er is geen mogelijkheid voor een late check out (ook als er geen gasten na je komen) en er is geen gelegenheid om bagage achter te laten.
Réponse du service qualité
We first would like to thank you for choosing us for your holidays in Seville and for letting us know your concerns relating to your time in our apartment, as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
Again we thank you for your review, it has been a pleasure for us to read and we look forward to serving you again soon.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you for choosing our apartment for your stay in Seville and for your positive feedback. We highly appreciate your highlights on the superior location and comfort of the apartment.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for posting your positve feedback and your kind recommendations to other guests.
We look forward to serving you again in the near future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for your detailed review.
We are so happy to hear that you enjoyed your stay and our apartment and staff were able to meet all your needs during your stay. Your comments help us to understand how our guests experience their stay with us.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Réponse du service qualité
We greatly appreciate the time you spent to share your holiday experience with us. We appreciate your detailled review and your kind recommendation to other guests.
Thank you for choosing our apartment for your stay in Seville and we look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
The location was amazing, I knew nothing about Seville prior to visiting and so glad we picked this place. Amazing location!
Réponse du service qualité
First and foremost we would like to thank you for the praising review you shared following your stay in our apartment and we are delighted to read that we were able to match your expectations.
It was a pleasure to assist you and your family.
We look forward to your next visit.
Aija Teilane
Quality Department
The place was great but for three days builders worked next door on the patio , think we are due a refund for this as this was supposed to be relax from work i.e. peace and quite .
Réponse du service qualité
Dear Joseph, Firstly we would like to thank you for choosing our Genteel Home Feria Terrace apartment for your holidays in Sevilla. I am very sorry regarding the noise issue. But the problem was fixed at the moment you informed us about it. We did not receive any response from you, therefore we assumed that the problem was completely solved Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ana García, Customer Service