Appartement moderne et select situé dans le coeur historique de Séville.
L’appartement Pajaritos dispose de deux chambres, une avec un lit double de 1,50 x 0,90 et l’autre avec deux lits simples de 0,90 x 1,90. Les deux chambres ont des lits de qualité et ont été meublées et décorées avec soin.
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Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Pajaritos
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En arrivant tôt dans la journée, il était indispensable de caser nos valises dans un endroit sécurisé avant l´heure officielle du check-in. Rien n´est prévu dans ce genre d´infrastructure puisqu´il n´ y a pas de réception...Par contre, Il y a un réel business en ce qui concerne les consignes à Séville! Partout, à des prix et des modalités très différentes. Mieux vaut le savoir!
Réponse du service qualité
Dear Emmanuelle,
Thank you for sharing your experience with us. We are pleased to know that the location was to your liking and that you did not experience any disruptive noise during your stay. Providing pleasant stays is our top priority.
Regarding your comment about luggage storage, it is important to note that, as a tourist apartment without a reception, we do not offer this service. However, we are always available to provide you with information about nearby and secure places where you can store your luggage. The city offers several luggage storage services, and we would be happy to direct you to the closest options.
Additionally, regarding the different prices mentioned, we would like to clarify that these are entirely out of our control. We have no influence over the rates or conditions set by each establishment or activity, as they are independently managed. Nevertheless, our team is always available to assist and offer our guests the best recommendations so they can enjoy our wonderful city like a local.
Thank you for choosing us for your stay in Seville. It will be a pleasure to welcome you again in the future and provide you with a completely pleasant stay. If you have any other questions or concerns, please do not hesitate to let us know.
Quality Department.
Nada
Ottima posizione ,la casa è pulita , arredata in modo eccellente, confortevole .
La doccia perde acqua se non si sta attenti , le luci del bagno sono basse , ci sono dei rumori insoliti durante la notte che provengono dalle pareti , check-in ritardato 30 € dopo le 22:00 50€ dopo le 00:00( alcuni voli non permettono di arrivare prima) non c’è possibilità di lasciare i bagagli dopo il Check out ( a pagamento presso locker in zona) un solo mazzo di chiavi . Divano o coperte ( non è chiaro) che emanavano un odore acre .
Réponse du service qualité
Dear Barbara,
Thank you for sharing your experience with us. We are pleased to know that you appreciated the location, cleanliness, and the excellent decoration of the apartment, as well as the comfort it offers.
However, we apologize for the inconveniences you encountered during your stay. Please rest assured that we take guest feedback seriously and will address these issues to ensure everything functions properly moving forward. Regarding the late check-in, we would like to remind you that the fees for check-in after the specified hours are clearly stated on our booking page and in the communications sent prior to arrival. This helps us ensure that there is always someone available to welcome our guests and ensure a smooth check-in process.
Additionally, we apologize for the inconvenience regarding the lack of baggage storage after check-out. While we are unable to offer this option directly, we provide information on alternative solutions nearby to assist our guests.
Thank you for your comments, which help us improve, and we hope to have the opportunity to welcome you again.
Quality Department.
Good location, very quiet
It was cold, and the heating was not working well.
Réponse du service qualité
Dear Zsuzsanna,
Thank you for your feedback. We are pleased to hear that you enjoyed the location and found the apartment quiet.
We apologize for the issue with the heating and appreciate you bringing it to our attention. We will have it checked and make the necessary improvements to ensure a more comfortable experience for future guests.
Thank you for choosing us and we hope to welcome you again soon.
Quality Department.
Espaçoso. Mobília de boa qualidade. Móveis novos. Apartamento reformado
Apartment was generally lovely, but there was a bit of a smell of drains in the bathroom. I know it can´t really be helped in old buildings, but perhaps some home fragrance would help mitigate it.
Réponse du service qualité
Dear Rachel,
Thank you for sharing your experience with us. We are delighted to hear that our communication and flexibility with your early arrival made your stay more convenient and enjoyable.
We also appreciate your feedback regarding the smell. we will certainly look into it and consider adding additional measures to improve the atmosphere for our future guests.
Your comments are truly valuable to us, and we look forward to welcoming you again in the future.
Quality Department
Kanalgeruch im Badezimmer. Aussicht nur auf Innenhof und Wände.
Réponse du service qualité
Dear Sabine,
Thank you for sharing your feedback. We are pleased to hear that you had a smooth check-in and check-out experience and that you found the location excellent and peaceful.
Regarding the occasional presence of odors, we would like to highlight that this can be influenced by external factors such as the weather, especially during the humid winter months, which can make them more noticeable. However, we take these matters seriously and will review our procedures to ensure the comfort of all our guests.
As for the view, our building offers a variety of apartment types, including those with views of the interior courtyard. We always encourage our guests to choose the one that best suits their preferences when making a reservation.
We appreciate your comments and understanding. We look forward to welcoming you again in the future.
Quality Department
Rien de négatif
Rien de négatif
Solo un po´ nel bagno cattivo odore
Réponse du service qualité
Dear Concita,
Thank you for your feedback. We are pleased to hear that you were satisfied with your stay overall.
We sincerely apologize for the presence of odor you experienced during your stay. Please note that occasional odors may sometimes arise due to external factors such as the climate. Nevertheless, we will review the situation to ensure it is properly addressed.
We appreciate your comments and hope to welcome you again in the future.
Quality Department
De locatie in het centrum. Hoek om en je was bij de kathedraal, koninklijk paleis of winkelstraten. Appartement is heel fraai ingericht. Mooie slaapkamers en leuke keuken en zithoek.
Appartement was gehorig, werden geregeld ´s nachts wakker. Badkamer kan netter. Douchekop kon je niet op hangen en er hing een ietwat onfrisse geur.
Réponse du service qualité
Dear Ronnie,
Thank you for sharing your experience with us. We are pleased to hear that you enjoyed the apartment´s central location and appreciated the design, including the beautiful bedrooms, kitchen, and sitting area.
We regret to hear that you experienced noise disturbances during your stay. As the apartment is located in a central area, noise can sometimes be more noticeable during certain times of the year or due to local festivities. Please know that we will review the soundproofing system to ensure that any necessary improvements are made to enhance comfort for our guests.
Regarding the odor in the bathroom, we apologize for this inconvenience. It is not a common issue, and it can sometimes be influenced by external factors, such as the weather. We will also review the cleanliness of the bathroom and the shower head to ensure that these aspects are up to our usual standards.
We appreciate your feedback and hope that, despite these inconveniences, you were still able to enjoy your stay. We look forward to welcoming you again in the future and providing a more comfortable experience.
Quality Department.
The staff were amazing. They were great at communicating before we arrived. Their service to book tours and activities was super helpful. We had a slight issue with the shower and they were very responsive to get it fixed for us. The location was great.
Réponse du service qualité
Dear Lynn,
Thank you so much for your kind words. We´re delighted to hear that you enjoyed the apartment and the location, and that our team was able to provide excellent customer service during your stay. It´s wonderful to know that the communication and assistance with booking tours and activities were helpful for you. We also appreciate your understanding regarding the shower issue and are glad we could resolve it promptly. We look forward to welcoming you back in the future.
Quality Department.
Cheio a xixi na entrada, cheiro a esgoto na casa de banho, porta do chuveiro estragado, sofá estragado, cabeceira da cama estragada e suporte para toalha de mãos partido.
Réponse du service qualité
Dear Patricia,
We appreciate you taking the time to share your experience and for highlighting the availability of our hosts and the convenient location of our accommodation. However, we sincerely regret the inconveniences you mentioned regarding the condition of the apartment.
Had we been informed during your stay, our team would have been happy to assist you immediately in resolving any issues. We take your feedback very seriously and have already reviewed and addressed each of the points you raised to ensure that everything is in optimal condition for future guests.
We hope to have the opportunity to welcome you again and provide you with an improved stay.
Quality Department
Il bagno sicuramente da ristrutturare
Réponse du service qualité
Dear Antonino,
Thank you for your feedback. We are glad to hear that you appreciated the central location of the apartment. We also take note of your comments regarding the bathroom and will consider them for future improvements. We appreciate your input and hope to have the opportunity to host you again.
Quality Department.
Decoração e localização
A cabine de duche
Réponse du service qualité
Dear Virginia,
Thank you for your feedback. We are pleased to hear that you found the decoration and location to your liking. However, we are sorry to hear that the shower did not meet your expectations. We appreciate your comments and will take them into consideration as we strive to improve our services. Thank you for choosing us and we look forward to welcoming you in the future.
Quality Department.
Desperfectos en el inmueble de anteriores huespedes sin subsanar, que no nos permitieron disfrutar del piso en condiciones óptimas. Advertimos de los mismos a la empresa y dejamos un día desde las 11:00 a las 14:30 h el apartamento vacío, cuando llegamos nada estaba reparado pero si estaba la herramienta del operario de mantenimiento en medio del salon, este aparecio a recogerla a las 16 h sin mediar palabra y ni pedir disculpas por lo sucedido. La respuesta de la empresa, fue que tienen más de 200 inmuebles y hacen lo que pueden, poco más que nos quejabamos sin motivo.
Réponse du service qualité
Estimado David:
Gracias por compartir sus comentarios. Nos alegra saber que la ubicación del apartamento fue de su agrado. Lamentamos sinceramente los inconvenientes relacionados con los desperfectos en la propiedad, así como cualquier malentendido que pudiera haber surgido durante su estancia.
Nos gustaría aclarar que, tras recibir su notificación, nuestro equipo de mantenimiento acudió al apartamento en el horario que usted nos indicó. El arreglo requerido necesitaba piezas adicionales, lo que obligó a nuestro técnico a salir para adquirirlas, razón por la cual encontró la caja de herramientas en el salón a su regreso. Lamentamos mucho que, al volver nuestro técnico, no se le permitiera finalizar el trabajo, lo que desafortunadamente impidió que pudiéramos resolver los problemas mencionados en el momento.
Le pedimos disculpas por cualquier malentendido y lamentamos que no haya podido disfrutar del apartamento en condiciones óptimas. Nos gustaría enfatizar que, en todo momento, nuestro equipo se esforzó por atender sus solicitudes de manera eficiente, y hemos tomado medidas para solucionar los desperfectos que no pudieron abordarse durante su estancia.
Agradecemos nuevamente sus comentarios y le aseguramos que la satisfacción de nuestros huéspedes es nuestra máxima prioridad. Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión. Esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro.
Departamento de Calidad
Réponse du service qualité
Estimado Eric:
Muchas gracias por su amable comentario. Nos alegra saber que encontró el apartamento lindo, bien equipado, y convenientemente ubicado cerca de puntos de interés turístico y restaurantes.
Le agradecemos su observación sobre la secadora. Queremos recordarle que la ausencia de una secadora de ropa está claramente indicada en nuestra web. No obstante, todos nuestros apartamentos están equipados con tendederos, que permiten secar la ropa de manera rápida gracias al maravilloso clima de Sevilla.
Agradecemos su recomendación y esperamos tener el placer de recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Yamil,
Thank you for sharing your valuable review. We are delighted to learn that you positive experience during your stay and enjoyed the convenient location. It is our pleasure to serve guests like you, and we await your return in the future.
Réponse du service qualité
Estimada Marissel:
Agradecemos sinceramente sus amables palabras y su recomendación sobre nuestro alojamiento. Nos complace saber que disfrutó de una estancia impecable y que nuestra comunicación y atención ante cualquier eventualidad hayan sido de su agrado. Su satisfacción es nuestra principal prioridad y nos alegra haber cumplido con sus expectativas. Estamos encantados de haber contribuido a hacer de su experiencia en el centro de la ciudad una memorable. Esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Charlotte,
We appreciate you sharing your experience, and we´re pleased to hear that you found the location to be excellent. However, we sincerely apologize for any inconvenience you may have experienced during your stay. It´s important to note that we proactively contacted you two weeks prior to your reservation to inform you about the ongoing construction and the lift situation. Our intention was to offer alternative solution if needed as we mentioned in our message. We are deeply saddened by your feedback, as we interpreted your response as indicating that these issues would not pose an inconvenience. Consequently, we believed the matter had been resolved satisfactorily, given your decision to proceed with your reservation despite the information provided.
Regarding the issue mentioned with the insect, we apologize for the inconvenience. We work diligently to prevent their presence on our premises; however, during certain times of the year, depending on the city´s climate, the presence of the occasional insect is unfortunately unavoidable. We would have also appreciated having this information during your stay to offer a solution. We sincerely apologize once again and will strive to avoid similar situations in the future.
We appreciate your feedback and we hope you will consider giving us another chance to provide you with a more enjoyable stay in the future.
Réponse du service qualité
Dear Shu,
Thank you for sharing your feedback with us. We´re delighted to hear that you found our host to be very responsive and able to address most of your inquiries. It´s wonderful that you enjoyed the great location of our Airbnb, being so close to the city center and the main attractions. We strive to provide prompt and helpful assistance to all our guests, and we´re glad to know that our efforts contributed to your positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.
Cogimos el apartamento para 6 personas (4 camas y 2 en sofa cama). El sofa cama era horrible, y solo cabia una persona, increible que pongan que pueden dormir 2 personas en el sofa... La puerta de la ducha no cerraba y se salia todo el agua. No nos pusieron toallas para las 6 personas.
Réponse du service qualité
Estimada Elena:
agradecemos sinceramente su retroalimentación sobre su estancia en nuestro apartamento. Nos alegra saber que la ubicación compliera con sus expectativas. Sin embargo, lamentamos que el sofá cama no haya sido de su agrado, y aunque entendemos que la percepción del confort puede variar de una persona a otra, tomaremos en cuenta su comentario para realizar futuras mejoras y garantizar la satisfacción de nuestros huéspedes.
Respecto a los otros inconveneintes que nos menciona, lamentamos no haber tenido esta información durante su estancia ya que le habriamos dado una solución acorde a dichos problemas para garantizar su confort. Tomamos nota de su feedback para realizar las mejoras pertinentes.
Agradecemos nuevamente sus comentarios y esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia más satisfactoria.
Departamento de Calidad.
Réponse du service qualité
Dear Catherine,
Thank you for your kind feedback. We´re delighted to hear that you found our apartment ideally located for exploring all the sites on foot and that you enjoyed its design and amenities. It´s wonderful to know that you found it peaceful and quiet, allowing for a relaxing stay. We appreciate your positive comments and hope that you had a fantastic time visiting the attractions. Should you plan to return to the area, we would be delighted to welcome you back for another enjoyable stay.
Réponse du service qualité
Estimado Luis:
Agradecemos sus elogio sobre nuestro departamento. Nos alegra saber que disfrutó de la excelente ubicación para explorar el casco histórico de Sevilla. Su recomendación es valiosa para nosotros. Esperamos darle la bienvenida nuevamente en el futuro. Gracias por elegirnos y compartir su experiencia.
No sabíamos que estaba en reformas el edificio. Había un olor desagradable en los pasillos que entraba en el piso(pese a que tenían puestos ambientadores de frutos rojos en cada una de las ventanas). En la entrada al edificio el olor era bastante desagradable. Se adjuntan fotos del exterior y del pasillo de entrada. No se corresponden todas las fotos que tienen publicadas con el alojamiento.
Réponse du service qualité
Estimado Sebastián:
Agradecemos sus comentarios detallados sobre su reciente estancia en nuestro apartamento. Nos alegra saber que encontró la decoración y el mobiliario nuevos y de su agrado. Sin embargo, lamentamos que su experiencia no haya sido satisfactoria debido a los inconvenientes que nos menciona. Nos hubiera gustado ser informados durante su estancia sobre los problemas con la limpieza para abordar rápidamente cualquier preocupación con la misma, de esta forma habríamos tomado medidas inmediatas para garantizar su comodidad.
Respecto a las obras y el olor comprendemos su molestia. Queremos destacar que estas circunstancias son externas a nuestras competencias directas como proveedores de alojamiento. Sin embargo, hemos tomado medidas para mitigar cualquier inconveniente similar en el futuro, gestionándolo directamente con la administración del edificio.
Valoramos su confianza en nosotros y lamentamos sinceramente cualquier inconveniente que haya experimentado durante su estancia. Si decide volver a alojarse con nosotros en el futuro, estaremos encantados de brindarle una experiencia más positiva y satisfactoria.
Departamento de Calidad.
Réponse du service qualité
Dear Safet,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed our nice apartment and appreciated the five star location in the heart of Seville. It´s great to know that everything you needed was within a 5 to 10-minute reach.
We truly appreciate your feedback, and we look forward to welcoming you back for another excellent stay in the future.
Réponse du service qualité
Dear Harsha,
Thank you for your valuable feedback. We´re glad you appreciated the nice apartment, excellent location, and effective communication. We apologize for the inconvenience with the heaters on your first day and the challenges with the bathroom ventilation. Your concerns are noted, and we´re working to address them. It´s worth mentioning that the unusual odor in the bathrooms can sometimes be influenced by factors like weather, making it more noticeable. We appreciate your understanding and are pleased that you loved other aspects of the place. We hope to have the opportunity to host you again for an improved experience.
Réponse du service qualité
Dear Caitriona,
We appreciate your valuable feedback. We´re glad to hear you enjoyed the incredible location and the tranquility of the apartment, despite the TV issue. We apologize for any inconvenience and appreciate your understanding. It´s great to know our team addressed the situation promptly. Your experience is paramount to us, and we hope to have the opportunity to welcome you again, ensuring an even more enjoyable stay.
Réponse du service qualité
Dear Max,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Réponse du service qualité
Dear Anne Et Arthur,
Thank you for taking the time to share your feedback. We´re delighted to hear that you found our accommodation pleasant, comfortable, and well-equipped, meeting your expectations in terms of location. We sincerely apologize for any inconvenience caused by the ongoing renovation, and we appreciate your understanding thar this is an external situation over which we have no control, however, we will work to improve the soundproofing of our flats to prevent such situations from recurring in the future. We´re glad our team could offer a satisfactory compensation to mitigate the disruption during your stay. Your recommendation means a lot to us, and we look forward to the opportunity to host you again and offer a better experience.
Réponse du service qualité
Dear Cat,
Your positive experience in the city truly brings us joy. We´re thrilled that Seville left a lasting impression on you. It´s fantastic to know that you enjoyed your stay at Pajaritos as well. We aim to create memorable experiences, and your feedback encourages us to continue delivering exceptional service. Thank you for choosing us and for your kind words.
Kind regards,
Quality Department
Thank you for your feedback, and we´re delighted to hear that you found the apartment´s location, furniture, and cleanliness to your liking.
We understand that personal preferences can vary, and we aim to provide as much transparency as possible by offering photos and descriptions on our website to help guests make informed decisions about their stays.
We appreciate your insights and hope you had an enjoyable visit to the city. If you have any further questions or require assistance in the future, please don´t hesitate to reach out. We hope to have the opportunity to host you again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Rosaria,
Thank you for your feedback, and we´re delighted to hear that you found the apartment´s location, furniture, and cleanliness to your liking.
We understand that personal preferences can vary, and we aim to provide as much transparency as possible by offering photos and descriptions on our website to help guests make informed decisions about their stays.
We appreciate your insights and hope you had an enjoyable visit to the city. If you have any further questions or require assistance in the future, please don´t hesitate to reach out. We hope to have the opportunity to host you again.
Kind regards,
Quality Department
La ubicación era perfecta, muy cerca de la Catedral, la Giralda y todos los sitios de interés, los restaurantes y sitios para tapear también estaban muy cerca. El apartamento muy bien, estaba muy bonito decorado, las camas muy cómodas, hasta el sofá era bastante cómodo, había de todo lo necesario incluso horno aparte de microhondas, cafetera, tostador, en fin muy contentas
Por ponerle un pero, al ser un apartamento para máximo 6 personas, (nosotras fuimos 5), faltaría que tuviera un cuarto de baño más, aunque fuese más pequeño, pero bueno tampoco fue un impedimento mayor.
Réponse du service qualité
Estimada Maria,
Gracias por compartir sus comentarios sobre su estancia en Sevilla.
Nos complace saber que disfrutaron de la ubicación perfecta del apartamento, lo cerca que está de los principales lugares de interés, restaurantes y lugares para degustar tapas. También nos alegra que apreciaran la decoración del apartamento y encontraran las camas y el sofá cómodos.
Agradecemos su sugerencia sobre tener un cuarto de baño adicional, entendemos que esto podría ser una mejora. Siempre intentamos ser lo más transparentes posible al proporcionar descripciones detalladas y fotos para que nuestros clientes sepan lo que están reservando de antemano. Su retroalimentación es valiosa y contribuye a que podamos seguir mejorando.
Esperamos que considere quedarse con nosotros nuevamente en el futuro y que tenga otra maravillosa experiencia en Sevilla.
Saludos cordiales,
Departamento de Calidad
Beautiful modern apartment. Very clean and comfortable.
The downstairs entry was being renovated so was not in a good state and had equipment and materials all over the place. It will be absolutely lovely when it´s finished though.
Réponse du service qualité
Dear Amanda,
Thank you for your positive feedback, and we are delighted to hear that you enjoyed the apartment and would recommend it.
We apologize for any inconvenience caused by the renovation work in the downstairs entry. This situation was indeed unusual and not indicative of our usual standards. We´re glad to know that you appreciated the modernity, cleanliness, and comfort of the apartment. Once the renovation is complete, we´re confident that the entry will match the overall quality of the apartment.
We appreciate your understanding and your recommendation. We look forward to hosting you again, and we´re sure your next stay will be even more enjoyable.
Warm regards,
Quality Department
Réponse du service qualité
Dear Danica,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Fijne locatie, alles op loopafstand. Communicatie met het bedrijf ook heel prettig. Alles via de whatsapp en snelle reactie. Kamer was netjes, leuk ingericht.
Ze zijn beneden bezig met een verbouwing. De entree en begane grond is niet erg uitnodigend.
Réponse du service qualité
Dear Yini,
Thank you for sharing your feedback on your recent stay with us. We´re thrilled to hear that you had a top-notch experience and appreciated the great location, the communication with our company, and the neat and nicely decorated room.
We want to acknowledge your comment regarding the ongoing remodeling work happening in the stairwell. We apologize for any inconvenience this may have caused during your stay. Please rest assured that we always strive to ensure our guests´ well-being and comfort.
The remodeling work in the stairwell is indeed external to our company´s operations, and while we may not have control over it, it´s important to note that such remodeling projects are typically punctual and temporary in nature.
Your satisfaction is important to us, and we hope you had an overall enjoyable stay.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future
Warm regards,
Quality Department
Réponse du service qualité
Querido Alexander,
Valoramos sinceramente sus comentarios y estamos agradecidos por sus altos elogios. Su satisfacción es nuestra mayor recompensa. Esperamos con anticipación su próxima estancia con nosotros.
Saludos cordiales,
Departamento de Calidad
El portal es cutre, especialmente la entrada con el almacén de la derecha lleno de trastos (casi siempre estaba la puerta abierta) y mal olor y el perro echado en la puerta. En uno de los otros dos pisos de nuestro pasillo estaban de obras y uno de los días estaban al punto de la mañana hablando a voces por el pasillo y haciendo ruido por las obras En la última noche dos personas discutiendo a voces (no sé si era en el patio) y el perro de uno de ellos ladrando
Réponse du service qualité
Querida Blanca,
Agradecemos sus comentarios sobre tu estancia. Nos alegra saber que encontró la ubicación perfecta y que el apartamento estaba completamente equipado para su comodidad.
Lamentamos mucho cualquier inconveniente que haya experimentado. Queremos aclarar que las obras y las discusiones entre vecinos son situaciones puntuales y no representan la experiencia que normalmente ofrecemos. No tenemos control directo sobre las acciones de los vecinos y tratamos de intervenir en la medida de lo posible para garantizar la comodidad de nuestros huéspedes. Nos habría encantado haber tenido esta información durante su estancia para haberles ofrecido una solución adecuada a los inconvenientes que nos menciona en su reseña. Por otro lado, respecto al problema que nos comenta del portal, le pedimos nuestras más sinceras disculpas, aun siendo un problema externo a nuestra empresa estamos trabajando en ello tomando medidas legales para darle una solución lo antes posible y evitar que situaciones como la que nos comenta se vuelvan repetir en el fututo.
La comodidad de nuestros huéspedes es de suma importancia para nosotros, y lamentamos cualquier molestia que pueda haber sentido. Apreciamos su comprensión y esperamos nos dé la oportunidad en el futuro de alojarle para poder ofrecerle una estancia más placentera.
Saludos cordiales.
Departamento de Calidad
Réponse du service qualité
Dear Omar,
We extend our heartfelt gratitude for your generous review praising our team. It brings us immense joy to know that our staff played a significant role in enhancing your experience during your time with us.
Your words of appreciation will undoubtedly serve as a source of encouragement for our team members who strive to deliver exceptional service. We consider guest satisfaction to be our utmost priority and hearing about the positive impact our staff had on your stay reaffirms our commitment.
Should your travels bring you back this way, we would be honored to welcome you again. Your feedback is truly valuable to us and we eagerly anticipate the opportunity to serve you once more.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Jo,
We genuinely appreciate your positive and detailed review, especially your praise for our committed staff. It´s truly heartening to realize that our team´s dedication and service were significant highlights of your stay. Your uplifting feedback serves as a strong motivation for us to keep up the good work, always aiming to create a memorable experience for our guests. We look forward to the pleasure of hosting you again on your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Diane,
Thank you for your lovely words. We´re grateful that you enjoyed your stay in our beautiful home and appreciated its convenient location. Your recommendation means a lot to us. We hope to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Karan,
Thank you for your kind words. We´re delighted you enjoyed your stay and the central yet peaceful location. You´re welcome back anytime.
kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Stergios, Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear James. We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible. Jose L.H. Campos. Quality Department Manager.
Shower doors did not close properly, meaning water seeped onto bathroom floor. Loud construction works in apartment next door starting at 8am each weekday, but ok as we left by 9.30 each day.
Réponse du service qualité
Dear Stephanie,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Romeu,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Aman,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Remy,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Paula,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
great location right in the center, clean modern and comfortable house, very friendly staff attentive and professional
Réponse du service qualité
Dear Elias,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Suzanne,
Thank you for choosing our apartment for your stay in Seville and for these wonderful words towards it. We are thrilled that you felt just like if you lived in Seville.
Thank you again, we look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Belén:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento y por remarcar el trato del personal. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Que tuviera un solo aseo.
Réponse du service qualité
Estimado Emilio:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
The communication just before our arrival was a bit slow and we weren’t told that we can’t reach the apartment by car. Otherwise everything was fine and we had a pleasant stay.
Réponse du service qualité
Dear Milena,
We are most grateful for this review and the time you have taken out of your day to write it.
Thank you for the remarks on the communication. This will help us know which aspects can we still improve.
We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Laura:
Muchas gracias por esta maravillosa evaluación. Estamos encantados de que haya disfrutado de su estancia en Sevilla con nosotros y de que las recomendaciones fueran de utilidad. Estaremos encantado de volver a recibirle en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimada Paola:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
very good location quiet street
nothing
Réponse du service qualité
Dear Marmie,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ann- Christin, Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Yoanna, First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. We are sorry if any puntual noise disturbed you during your stay. As you mention, this was just something temporary and should not be a problem for future guests.
Jose L.H. Campos
Quality Department Manager
We were very well-received for the recovery of the keys (very flexible and available), our host installed us and gave us some very appreciable practical explanations on the neighborhood, restaurants etc... You can do everything on foot from the apartment which is very well located. There were 5 of us with 2 double rooms and 1 sofa bed where we actually only had to sleep with 1 person.
A ordeal to arrive by car, fortunately we returned the car to the station on our arrival because it is impossible to circulate and park. In the building you live with the neighbors :) !
Réponse du service qualité
Dear Stephanie,
Thank you for your lovely review of the apartment.
As you mention, driving in the city centre might be harsh due to the nature of the narrow streets. We suggest visiting the city on foot. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
la ubicación
Olor a humedad y tubería constante. El agua caliente no funcionaba.
Réponse du service qualité
Estimada Eva María:
Aunque lamentamos sinceramente leer que su estancia en nuestro apartamento estuviera por debajo de sus expectativas, agradecemos el tiempo dedicado a compartir esta información sobre su experiencia. Sin duda creemos que siempre hay margen de mejora y su opinión constructiva es muy valiosa para nosotros.
Nos hubiera encantando que nos hiciera participes del problema de los olores y del termo antes de su salida para poder ayudarle a hacer su estancia más placentera. No dude en contactarnos tan pronto encuentre un problema si decide volver a darnos la oportunidad de alojarse con nosotros en el futuro.
Una vez más le damos las gracias por compartir esta valiosa información con nosotros, puede estar seguro de que la información que ha proporcionado será utilizada en consecuencia para mejorar la experiencia de nuestros futuros huéspedes.
Jose L.H. Campos
Director de Calidad
literie confortable, appartement spacieux et lumineux, climatisation dans les chambres, bien localisé
climatisation dans le salon qui fonctionnait mal (on ne sentait pas l’air frais)
Réponse du service qualité
Dear Marion, thank you very much for taking the time to review your stay with us,
We are delighted to know that you enjoyed your time with us and loved the apartment for its prime location and comfortable installations. We are sorry for any issues with the air conditioning. For next time please do not hesitate to conact our team for anything you may need to make your stay more comfortable.
We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Perfect stay for a family. Beautiful spacious apartment in the centre close to everything.
el apartamento en si normal.
la explicación a la entrega de las llaves bien justa , parece que la persona de la entrega de las llaves no era la responsable y si una amiga de quien era la encargada y responsable, a las dos horas re recoger las llaves intentemos contactar con esta persona y fue posible asta el día siguiente. cuando contactamos con la persona le comunicamos que las sabanas de una de las camas no las avían cambiado ni tan siquiera habían echo la cama ya que las sabanas estaban manchadas simplemente las avían estirado, la solución fue decirnos que si queremos en un par de horas podían pasarse por el apartamento y dejarnos un juego limpio, bueno para que la finca donde esta este apartamento en el zaguán nada mas entrar hay una planta baja que sale una olor a orín y suciedad que te echa para tras, la ubicación difícil de llegar asta la puerta en coche, el tema de garaje próximo al apartamento muy difícil, en conclusión no lo recomendaría a un amigo.
Réponse du service qualité
Dear Christy, thank you very much for staying with us and for sharing your personal experience. We are glad that our prime location was a highlight of your stay, in addition to the cleanliness and decoration of the apartment.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
iron wasn’t working
Réponse du service qualité
Dear Davinia, thank you very much for choosing our apartment for your stay and for taking teh time to share your constructive comments
We are glad to know that you enjoyed our central location, and we are sorry for any inconveniences with the iron. Next time, please do not hesitate to contact our team for any assistance you may need. It is always a pleasure to assist our guests to make sure they have the most comfortable stay possible in our apartment.
We look forward to serving you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Estimada Marta, gracias por dedicarnos su tiempo y valorarnos. Es un placer saber que disfrutaron tanto de la ubicación del apartamento como de sus instalaciones.
Esperamos su próxima visita.
Aija T.
Departamento de Calidad
El alojamiento tenía todas las comodidades, es muy bonito y céntrico.
Réponse du service qualité
Estimada Nerea, muchas gracias por compartir su opinión y por destacar la comodidad, limpieza y la excelente ubicación de nuestro apartamento.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Le bruit de la climatisation dans la petite chambre, Une révision est nécessaire.
Réponse du service qualité
Thank you for staying with us and also for taking the time to share your opinion regarding your your recent visit.
We are glad to hear that you experienced our exceptional hospitality, and appreciate your highlights on the excellent location of the apartment.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
tastefully decorated. Relaxing. lovely finishing touches like scent diffusers!! I love the yellow sofa!!
I liked everything.
Situation top Ascenseur -pratique quand on a des valises Literie très confortable Décoration très sympa
Pas de machine à café pratique. La cafetière italienne n´est pas facile à utiliser. Voisins bruyants le soir (musique forte).
Réponse du service qualité
Dear Cecile, thank you very much for your kind review and for your highlights of your stay.
We also appreciate your comments about what we still can improve to make our guests´ stay more comfortable.
Thank you for making us your choice apartment on this occation. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija Teilane
Quality Department
De ligging is top midden in centrum in een rustig straatje mooi ingericht goede bedden
de toilet: De wc bril past niet op de toilet douchecabine sluit niet goed af
Réponse du service qualité
Dear Richard, thank you very much for your kind review.
We would like to thank you for choosing our apartment for your visit to Seville and for recommending us to other guests, this is undoubtedly the best reward for us.
We would like to take this opportunity to confirm that the imperfections mentioned in your comments have been checked and fixed by our team. Thank you very much.
We hope to see you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you for your positive review. We are lad to hear that you enjoyed the excellent location of the apartment.
It was a pleasure to assist you during your stay in Seville and we hope to see you again in the future.
Aija Teilane
Quality Department
La struttura si trova presso il centro. A piedi si possono raggiungere tutte le attrazioni. La zona è tranquilla e i letti sono comodi. La struttura è dotata di tutti i comfort necessari, il frigo è capiente.
Il getto della doccia passa in fretta dal caldo al freddo, probabilmente perché lo scaldabagno è a gas.
Réponse du service qualité
Thank you very much for your feedback regarding your stay.
We appreciate your highlights on the comfort and clenaliness of the apartment. We are delighted to read that we were able to match your holiday expectations.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Réponse du service qualité
Muchas gracias por sus comentarios tan positivos que ha compartido referente a su estancia con nosotros, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
cleanliness, proximity, in the heart of the city center, no noise in the building, the apartment is very clean. Also, Andrea (Staff) is helpful and she is available all the time to answer our questions and requests
Réponse du service qualité
Thank you for reviewing your recent stay in our apartment.
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our greatest strengths.
It was a pleasure to assist you during your stay in Seville and we look forward to your next visit.
Aija Teilane
Quality Department
Réponse du service qualité
Le damos las gracias por compartir su opinión sobre sus vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir su opinión.
Aija Teilane
Departamento de Calidad
Una decoración fantástica , camas y almohadas cómodas.
Réponse du service qualité
Cher François, Tout d’abord, nous tenons à vous remercier d’avoir choisi notre appartement pour vos vacances à Séville et pour l’opinion que vous avez partagée avec nous, nous sommes heureux de savoir comment votre séjour a été. Nous regrettons l’incompréhension liée au stationnement, même avoir un accord avec eux, la société de stationnement a fait un changement de tarifs après la nouvelle année, mais la variation des prix par jour est à peine perceptible et nos clients quittent toujours bénéficié s’ils réservent par nous. Nous sommes impatients de vous servir à nouveau à l’avenir. Fátima Roca - Chef du service clientèle
Appartement très bien situé, au calme. Proche des monuments et du centre. Fonctionnel et bien agencé. Interlocuteurs disponibles et serviables.
Rien.
Réponse du service qualité
Estimada Renata, Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca-responsable Dpto.de calidad.
Réponse du service qualité
Dear Leyre, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Genteel Home was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.
Le manque de disponibilité de l accueillante et appartement prévu surtout pour 4 (4 chaises 4 tabourets..) parking non réservé malgré ma demande...
Réponse du service qualité
Chère Sylvie, merci pour ton commentaire. Chère Sylvie, merci pour ton commentaire. Nous sommes désolé que l´appartement n´a pas répondu à vos attentes en matière de confort. En effet, vous pouvez voir sur les photos le mobilier qui a la cuisine et le salon, et bien qu’il ait une capacité maximale de six personnes par canapé-lit, ses 2 chambres à coucher + 1 salle de bain le rendent plus approprié pour une occupation de 4 personnes. En ce qui concerne le stationnement, nous nous excusons pour la gêne occasionnée. Lorsque nous avons reçu votre demande à l´avance, nous l´avons gérée et avons demandé la réservation au parking, mais pour une raison quelconque, nous ne le savons pas, ils ne l´ont pas gérée. Heureusement, nous avons pu le résoudre et faire la réservation à nouveau sans problèmes à notre arrivée. Nous espérons que malgré cela, vous avez apprécié votre séjour à Séville. Salutations
Nix - alles Top
Las camas comodisimas
Lo bien recibidos esta todo
In the shower the water gets hot or cold without warning. The shower door doesn’t seal completely causing the water to leak out.
De uitleg over de accommodatie was goed. We kregen ook een plannetje overhandigd alsook een lijst met de beste tapas-bars.
We hebben een uur moeten wachten tot iemand langs kwam met de sleutels.
Réponse du service qualité
Dear Tamara, thank you for your comment. We are happy to know that you liked the apartment, especially for its central but quiet location. However, we are surprised that this aspect is the one that worse has valued us, perhaps for a mistake.
Regarding the delay at the time of arrival, we apologize, but being your stay in Semana Santa, there are delays inevitably for reasons beyond our control, either due to the processions or street cuts. This is why it is especially important as we inform you that the arrival in this Week would be as soon as possible to avoid delays and crowds. We hope that despite this you have enjoyed your stay. Regards
La ubicación excelente! En pleno barrio De la Cruz, silencioso con las camas comodisimas, limpio y con todo tipo de utensilios. La anfitriona Loli, muy atenta y pendiente en todo Momento, muy recomendable!!
Nada grave, pero, La calefacción en las habitaciones le faltaba un poco de potencia.
Todo en general. No tengo queja ninguna
Luogo super centrale e molto silenzioso
Doccia scomoda. Se viene agganciato il soffione si inonda il bagno! Stanza verso la cucina un po’ esigua. Manca a mio avviso qualche bustina per il te della sera dopo giornate fresche
Le lavabo de la salle de bain est un peu trop près du mur Le tableau dans la chambre principale est une caricature peu appréciable dans un tel endroit
Un peu juste pour plus de 4 personnes.
Llegar con el coche y salir con esas calles tan estrechas es complicado. Parking del propio apartamento mas cerca
Juste un problème d´étanchéité des joints de la douche.
Purtroppo era leggermente intasato lo scarico della doccia ed essendo 6 ragazzi nel bagno si creava ripetutamente un lago.