La Maison Alcázar est une magnifique propriété avec un emplacement unique à côté de l’Alcázar de Séville, l’un des monuments les plus importants et les plus visités d’Espagne, Patrimoine de l’UNESCO; Dans le magnifique quartier de Santa Cruz.
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Maison Alcázar
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Réponse du service qualité
Deat Cyril,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
La casa está situada en el corazón de Sevilla, cada habitación tiene su cuarto de baño y la facilidad de contactar para resolver problemas.
La casa estaba muy fria y los aparatos de aire no funcionaban correctamente. Tampoco habia ropa extra para camas.
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Estimada Belén:
Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. También le damos las gracias por habernos dado la oportunidad de asistirle con la calefacción cuando trajo el problema a nuestro conocimiento; de haber sabido que necesitaba más ropa extra, hubiéramos estado encantados de asistirle también.
Una vez más le damos las gracias por haber elegido nuestra casa para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Luke,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
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Dear Matthew,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk to the Alcazar and other places in the city. Thank you for the recommendation as well, we look forward to receiving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Eduardo:
Estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento. Su opinión nos ayudará a continuar mejorando la calidad de nuestros servicios. Gracias por hacernos llegar sus observaciones acerca de la calefacción. Es a través de comentarios como este que podemos aprender qué aspectos podemos mejorar para hacer que nuestros huéspedes se sientan como en casa. Esperamos poder volver a recibirle pronto en uno de nuestros apartamentos.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Steve,
Thank you for choosing our apartment fo New Years and for such a wonderful review. We are very happy that you had a lovely stay with us.
Jose L.H. Campos
Quality Department Manager
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Dear Marina:
Thank you for this heartwarming review and for the recommendation. We hope to welcome you again in the near future.
Jose L.H. Campos
Director de Calidad
Ubicación excepcional.
Aparte de su ubicación el alojamiento no ofrece ningún confort o otro atractivo.
Réponse du service qualité
Estimado Patrick:
Aunque sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable, agradecemos el tiempo dedicado a compartir esta información con nosotros. Sin duda creemos que siempre hay margen de mejora y su opinión constructiva es muy valiosa.
Siendo nuestro principal compromiso y objetivo la satisfacción de nuestros clientes, nuestro equipo de gestión, junto con los jefes de departamento, comprueban regularmente nuestras propiedades con el fin de garantizar el cumplimiento de nuestros altos estándares de calidad; es por eso que nos entristece leer que el apartamento donde se alojó no cumpliera con sus expectativas. Nos hubiera encantado ser conocedores de los inconvenientes que le causaron malestar para poder ayudarle a mejorar su estancia y esperamos tener el placer de darle la bienvenida de nuevo en su próxima visita para recuperar su confianza, animándole a señalar cualquier inconveniente que pueda aparecer, comprometiéndonos por nuestra parte en hacer todo lo posible para asegurarnos de que tiene unas fantásticas vacaciones con nosotros.
Una vez más, gracias por compartir su opinión con nosotros.
Jose L.H. Campos
Director de Calidad
Some Toilet seat to change Malfunction of one flush It would be desirable to specify that specific switches in the bathrooms need to be pressed to get hot water after a few minutes
Réponse du service qualité
Dear Patrick,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Casa Alcazar apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once more we thank you for sharing your feedback with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lena, Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
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Dear Debbie, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
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Estimada Amaia:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Donna, First of all I would like to thank you for taking the time to write a review. Your feedback gives us an excellent opportunity to improve, and keep providing the best service possible. We also like to take the opportunity to thank you for highlighting the central location of the house to the main attractions of the city, having one of the few terraces in the city overlooking the gardens of the Real Alcazar. Finally, we always suggest some concierge services near to you, but it is always nice to know of the existence of new and handier places. We are grateful to you for bringing this to our knowledge. Kind regards, Jose L.H. Campos
There were a few downsides. First, there is no accessibility to the property by car. It is a 5 minutes walk from a near square, not very comfortable with luggage or for people with disabilities. In addition, there is no option for a late check out, and nowhere to leave the luggage, except a luggage store which is 700 meters away. It was very disappointing. We also had to throw out garbage ourselves and if you want cleaning it is an extra charge. The house is smaller than expected, but the rooms are quite spacious. Living room is on the last floor which isn´t very comfortable. The kitchen is nice and big.
Réponse du service qualité
Dear Anna,
First of all we want to thank you for sharing your experiences at our apartment and for highlighting its wonderful location just next to the Real Alcazar. As it is common in the heart of the oldest quarter of the city and due to the nature of the streets, access on foot is required as cars cannot drive through the narrow streets.
We are sorry that the apartment was booked for the day of your check-out and this had to be at 11am as stated on the advertisement. Our dedicated cleaning team takes good effort to present the apartment for the next guests with the same high standards it was presented to you.
Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests´ experiences among us and we hope you will visit us again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Thank you Edouard for your kind feedback. We are glad to know that our Alcazar House met your group´s expectations on this occasion and we look forward to seeing you again soon.
Aija T.
Quality Department
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Dear Nigel, thank you for your feedback. We are delighted to know that you enjoyed our prime location. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
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Dear João Pedro, thank you for your kind review of our apartment. We definitely look forward to serving you again in the future.
Aija T.
Quality Department
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Dear Prisque, thank you very much for your feedback. We are happy to know that you enjoyed your stay in our excellent location and unique sevillien house.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Keyvan, thank you very much for your kind fedback. It is always a pleasure to know that our guests went home with great holiday memories of their stay in our unique location.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Anne-Sophie, we are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our location and the great view from the apartment.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Summer, thank you very much for choosing our propery. We are glad to know that the stay with us made a positive vacation memories for you.
We really appreciate your detailled feedback and recommendations to our future guests.
Next time you visit our city, we would love to have you stay with us again!
Aija T.
Quality Department
- A/c not adequate for summer temps. Downstairs sink clogged. Downstairs bedroom was stinking possibly because of dirty a/c.
Réponse du service qualité
Dear Oksana, thank you very much for staying with us and for taking the time to share your personal experience.
We are sincerely sorry to read your concerns regarding your stay, we always strive to provide high standard services, especially regarding the cleaning as we are fully aware that it is one of the most important aspects of of the stay for our guests to feel 100% comfortable in our apartments. For a future ocasion please do not hesitate to contact our team to point out any service imperfection, the team will respond quickly addressing the issue and correct any situation that is not in accordance with our established standards.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
This is a very well outfitted, spacious apartment that shares a wall with the gardens of the Real Alcazar. Checkin was a breeze and the representative provided excellent recommendations for restaurants. Highly recommended.
Réponse du service qualité
Dear Ben, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay. We are glad to know that you had a memorable stay in our property in a unique location.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Chandan, we appreciate your feedback. Thank you for taking a moment to highlight the unbeatable location of our property.
It would be a pleasure to welcome you back anytime you plan a visit t Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Nancu, thank you for making us your choice accommodation for your stay in Seville. It was apleasure to assist you and we hope to meet you soon again.
Aija T.
Quality Department
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Dear Karianne, thank you very much for reviewing your stay in our Alcazar House. We are glad to know that you enjoyed our excellent location in the heart of Santa Cruz neighborhood.
We look forward to serving you again in the future.
Aija T.
Quality Department
This property was in the best neighborhood in Sevilla. The bed rooms are on the small side and the property is very vertical so know that. Lovely, bright decor and lots of windows. The one upper deck is on a slant which is as kind of odd and made it less usable and the other small balcony has an amazing view of the alcazar but The owners should update the furniture on that deck because it’s one of the prime parts of this property. I would definitely stay here again and seriously you cannot get better in terms of location.
Réponse du service qualité
Thank you Laura for your kind feedback.
We are glad to know that you had a memorable stay in our superior location which offers and easy access to many key sites in the city and definitely gives great local feel.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you Sian for taking the time to review your stay in our Alcazar House. We are glad to know that you enjoyed your stay in our apartment so much and we are grateful for your kind recommendation to other guests.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much Christian for taking the time to review your stay with us in such a detailled way. We highly appreciate your comments and we are glad that you enjoyed your stay in our exceptional Alcazar House and its location.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you Sarah for sharing your personal experience in our Alcazar house in the privilege location.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Er viel niks tegen.
Réponse du service qualité
Dear Diana, thank you very much for your positive feedback. We are glad to hear that the house met your expectations and you had a memorable stay in Seville.
Hope to have the possibility to meet you in near future again.
Aija Teilane
Quality department
Réponse du service qualité
We are always pleased to read that our guests have gone home with great memories of their vacations and we are so grateful for the time and effort you put into sharing your personal experience in our property with us and other guests.
Thank you for your review, and we look forward to serving you again soon.
Aija T.
Quality Department
La ubicación es unica. Una joya dentro del barrio de la Judería y con vistas al Alcazar. Te envuelve de lleno en el centro de la ciudad. Los recovecos, las calles empedradas, el muro vista de una de las torres del alcazar dentro de la casa te trasladan a otra epoca. Las terrazas son increíbles ( sobre todo la que da a los jardines del alcazar) y por las mañanas el repique de campanas te ambienta y te da la sensación de estar en un pequeño pueblo en vez de una gran ciudad. Cada habitación tiene su baño dentro. Tiene sabanas y toallas incluidas junto con gel y champú. El personal es majísimo y muy disponible. Pudimos tener las llaves antes ya que no había entradas la noche anterior.
La casa es grande pero las habitaciones son pequeñas. La habitación de matrimonio se ubica en la planta baja y vienen ráfagas de olor de alcantarilla o de fosa aséptica. Creo que no tiene mucha solución pero se debería de cerrar ese cuarto o advertirlo antes ya que el olor es muy fuerte a ratos. Sugerencia: La cocina podría estar equipada con un microondas para calentar rapido y una cafetera de capsulas.
Réponse du service qualité
Estimada Maria Isabel, muchas gracias por sus detallados comentarios sobre su experiencia en nuestra Casa Alcazar. Gracias por destacar la ubicación única y la comodidad de la propiedad. También agradecemos sus palabras positivas sobre nuestro personal, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Sobre el tamaño de las habitaciones, son originales de la vivienda. Se trata de una casa con encanto en el casco antiguo y se ha mantenido la distribución inicial. También nos gustaría aprovechar la oportunidad de confirmar que la casa cuenta con microondas. Nos hubiera gustado que contactase con nosotros durante su estancia para poder asistirles con cualquier duda que tenga. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas. Aija Teilane Departamento de Calidad
Situation géographique parfaite(!), vue sur les jardins de l´Alcázar Très belle maison Très spacieux étant donné que nous étions quatre - chacun sa chambre et salle de bains
Peut être légèrement bruyant mais n´empêche pas non plus de dormir Cuisine pas très bien "achalandée"... avec que peu de fourniture au niveau nourriture
Réponse du service qualité
Dear Sander, thank you for your wonderful review. It is such a pleasure for us to read that you enjoyed this unique property and have a great vacation memories.
Thank you for taking the time to give us your feedback. We really appreciate it and hope to see you again in the future.
Aija Teilane
Quality Department
Casa com muito charme, localizada em imóvel histórico.
pouco espaço para acomodar roupas e bagagens
Réponse du service qualité
Thank you for choosing our unique property for your stay in Seville.
We highly appreciate your comments regarding your personal experience with us and we hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
великолепное расположение, историческое здание, балкон с видом на сады алькасар. тихая улочка, хоть и рядом могут толпы туристов. хорошая коммуникация при заселении.
тесновато, не работал wifi (указанный ключ сети не принимался ни одним из устрройств), мусор нужно выносить самому, не проблема, но вот только контейнер указанный в инструкции - отсутствовал.
Réponse du service qualité
Thank you very much for your feedback. We hghly appreciate your comments.
We are glad to hear that you enjoyed this unique property and we are sorry for any imperfections you experienced during your stay. Also, we would like to point our that our teamis always available in case you need any assistance or information, it is a pleasure for us to assist our guests.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
mull musten wir am letzten tag selber jegentwo bringen
Réponse du service qualité
Muchas gracias por su comentario Vcitor. Lametamos que que hubiera ruido durante su estancia, tenga en cuenta que la casa se ubica en pleno centro de una ciudad con mucha vida como es Sevilla y es muy difícil estar completamente en silencio. No obstante, esperamos que pudiera disfrutar durante su estancia. Fátima - responsable de calidad de Genteel Home
Todo excelente! Ubicación, decoración, comodidad. Felicitaciones!
Thank you Genteel Homes
Réponse du service qualité
hank you very much for your review Andrew! It’s great to know you had a pleasant stay and enjoyed your time in our apartment! The apartment is located wall to wall with the Alcazar Palace, looking directly to its gardens, one of the oldest parts of the city, on the Jewesh quarter, and as it happens in other cities with the same type of quarters, it´s impossible to park, and this is whywe give recommendations of parkings close to the apartment. We hope you and your family have loved Sevilla, and would be pleased to have you back!
Réponse du service qualité
Merci beaucoup pour votre commentaire Malik!. Nous sommes heureux de savoir que vous avez apprécié votre séjour dans notre appartement. Nous regrettons que vous ayez été dérangé par le bruit de la rue. Séville est une ville avec beaucoup de vie et un peu d’agitation est parfois le prix à payer pour un endroit aussi magnifique que celui de notre maison. Genteel Home Team
Réponse du service qualité
Merci beaucoup de votre commentaire. Cela nous aide toujours à améliorer notre service aux clients. La Casa Alcázar est en fait une petite maison typique du quartier Santa Cruz, au centre ville de Sevilla. C´est pour cette raison qu´on doit bien comprendre cet aspect, puis qu´il s´agit d´une maison avec charme et histoire, mais c´est n´est pas une grande maison moderne entouré d´une ambience rurale. Malgré cela, la Casa Alcázar dispose de 4 chambres, 4 salles de bain complètes, une cuisine confortable et une très bonne salle. Tout rénouvélé et nouveau. En fait, on a eu des séjours pour 8 personnes et les guests sont toujours très satisfaits. Bien sûr, si vous nous l´auriez communiqué, on vous aura fourni des utensils de cuisine nécéssaires tout de suite. En tout cas, on vous remercie beaucoup votre visite et on est ravis de savoir que vous avez profité votre séjour.