Ce magnifique appartement allie style et confort avec une situation privilégiée dans le quartier pittoresque de Santa Cruz, idéal pour profiter d’un séjour inoubliable, au mieux du mot, à Séville.
La propriété se compose d’un salon agréable avec canapé-lit et salle à manger à côté d’une cuisine ouverte entièrement équipée avec bar petit-déjeuner; Une chambre double avec lit double et une armoire, ainsi que TV; Une deuxième chambre avec deux lits simples et deux salles de bains avec douche.
Voir sur la carte
Réponse du service qualité
Dear Marit,
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed our superb location and that our staff provided you with pleasant and easy communication throughout your stay.
Your kind words are truly appreciated, and we are grateful for the opportunity to have hosted you. If your travels bring you back to this area in the future, we would be delighted to welcome you back.
Quality Department.
Réponse du service qualité
Dear Prajwala Reddy,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Mandy,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Gute Lage
In der Unterkunft hat es sehr unangenehm gerochen, vor allem in den beiden Schlafzimmern, die gegen den Hinterhof raus gingen, selbst bei geschlossenen Fenster. Als wir die Vermietung darauf aufmerksam machten, wurde uns erklärt, dass der Gestank von aussen komme (wahrscheinlich die Kanalisation) und sie mit der Stadtverwaltung schauen werden. Als Problemlösung wurde uns ein Raumparfüm in die Wohnung gestellt…Für uns ist es unverständlich, dass die Wohnung ohne Hinweis auf das Problem vermietet wird, insbesondere zu dem Preis! Auch sonst war das Appartement eher schlecht unterhalten (Flecken an den Wänden, schimmelige Fugen, Armlehne Sofa schmuddelig) und entsprach nicht unseren Erwartungen gemäss Bildern und Preis. Zu guter Letzt hatte es weder in der Küche noch im 2. Bad Warmwasser.
Réponse du service qualité
Dear Stefanie,
Thank you for taking the time to provide feedback on your recent stay in our apartment. We appreciate your thorough review and would like to address your concerns.
First and foremost, we would like to clarify that we take your feedback very seriously. We understand that the condition of the apartment did not meet your expectations, and we sincerely apologize for any inconvenience you experienced.
Regarding the unpleasant smell, we did dispatch a maintenance team to investigate the issue, and we also placed an air freshener in the apartment as a temporary measure to mitigate any discomfort you may have felt. It is indeed unfortunate that this was an external matter beyond our immediate control, and we apologize for any inconvenience it may have caused.
In terms of maintenance, we are committed to improving the overall condition of the apartment. We will address the issues you´ve raised. Your feedback helps us identify areas where we can make necessary improvements to offer a quality service to which we are committed.
Your feedback is invaluable, we are committed to providing a better experience for our guests, and we hope you will consider staying with us again in the future, so we can demonstrate our commitment to your satisfaction.
Thank you for choosing our apartment, and we look forward to the opportunity to host you again under improved conditions.
Sincerely,
Quality Department
Réponse du service qualité
Dear Marcel,
We sincerely appreciate you taking the time to share your feedback with us following your stay at our apartment. We deeply regret that the furnishings in our apartment did not meet your expectations.
The comfort and condition of our furnishings are crucial aspects in ensuring a pleasant stay for our guests, and we are saddened to learn that we fell short of your expectations in this regard. We value your observations and will take immediate steps to review and, if necessary, carry out furniture replacements. Our goal is to always provide a welcoming and comfortable environment for our guests, and your feedback helps us in our continuous improvement efforts.
Once again, we thank you for your feedback, and we hope that this experience will not deter you from considering staying with us in the future. It would be our pleasure to welcome you back and provide you with an even better experience.
Sincerely,
Quality Department
Réponse du service qualité
Dear Mohamed,
Thank you for sharing your review with us. We are sorry to hear that you were not satisfied during your stay, and we would have liked to have some information about the reasons why it was not enjoyable so that we could have provided an appropriate response to any inconvenience you were experiencing. Customer satisfaction is our main goal, and we continuously work to offer the best service to our guests. We appreciate your review once again and hope you give us another opportunity to provide you with a better stay in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Carlo,
We appreciate your positive feedback about the location of your stay in Seville. Being close to the main attractions is a priority for us. We´re thrilled that our strategic location added value to your experience. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back to Seville in the future.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Jason, We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sumit,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Susan,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Luis,
Thank you for the kind feedback. We´re glad you enjoyed the great location and the apartment´s amenities.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lindsay.
Thank you for your feedback. We appreciate your positive comments about the location, spaciousness, comfortable beds, and well-equipped kitchen. We apologize for the inconvenience during check-in and the presence of flies. We will address the maintenance issues and take steps to improve the overall condition of the apartment. Your feedback is important to us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jean. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Sheyda, thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Subramaniam. Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future. Jose L.H. Campos. Quality Department Manager.
La pulizia. Troppo polvere in giro e lenzuola usate con capelli e peli.
Réponse du service qualité
Dear Fabio,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Gabriela, thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Elodie,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Deb,
We are so sorry to hear that you did not receive the level of service you were expecting from our management team. Please accept our sincerest apologies for any inconvenience caused by the lack of communication regarding restaurant recommendations and airport transfer options. We truly appreciate your kind words regarding our property, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kian Ping,
Thank you for choosing our apartment for your holiday in Seville and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jeremy,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review and for the feedback provided, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Nikki,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We apologize for the inconveniences that you describe with the hot water and the damp smells. We wish we had known about these during your stay in order to have an opportunity to assist you. Again we thank you for this review and we look forward to serving you again in the future, ensuring that we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Nikki,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Our experience with the apartment in Seville was wonderful. Our apartment in Madrid was less than ideal. I´ve shared that feedback separately. I believe renters should be able to get better location information and user reviews prior to booking, however.
Réponse du service qualité
Dear Jennifer,
Thank you for choosing our apartment for your long stay in Seville and for praising the facilities and servicies.
Please accept our apologies for the time waiting. Our check-in team makes it best to accommodate every guest need, though at times unforeseeanble causes might cause a delay. Nevertheless, we are happy this small issue did not prevent you of enjoying your month-long stay. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Patricia:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimada Julia:
Gracias por alojarse con nosotros y por escribir una reseña. Nos alegramos de que disfrutara de su estancia con nosotros.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Karen,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ana,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Shireen, thank you very much for staying with us and for your feedback.
We appreciate your feedback, and we are sorry for the inconveniences you had during the stay due to the broken water pipe. We would like to take the opportunity to point out that unfortunately this was something beyond our control, and due to the fact that yo were not able to use one of the bathrooms, our team kindly offered you the option to move to other superior apartment. Your decision to stay in the same apartment was respected.
Again, we really appreciate the time you took to share your personal experience and we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Dear Yad, thank you very much for staying with us and for shaaring your personal experience. We highly appreciate your detailled feedback, it helps us to understand how our guests enjoy their stay with us. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Everything was great
Réponse du service qualité
Dear Rodney, thank you very much for your kind feedback. We are glad to know that our apartment met your holiday expectations and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Helena thank you very much for staying with us and for sharing your personal experience about your stay. We appreciate your highlights on the service you received upon your arrival. We always do our best to offer a caring and personalized service giving all the possible solutions to make sure our guests fully enjoy their stay. Thank you for appreciating our efforts.
Aija T.
Quality Department
Réponse du service qualité
Dear Jonathan, thank you very much for your positive comments regarding your stay with us. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Inna, thank you for this wonderful review, it has been a pleasure for us to read itand we look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your feedback. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property. We are pleased that our apartment, particularly the cleaning service and the location, were to your satisfaction.
We hope to see you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Gabriela, thank you for taking the time to give us your valuable feedback. We are delighted to read that we were able to match your holiday expectations and we look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
Thank you Carl for your feedback. We are glad to hear that you experienced our exceptional hospitality, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Gracias Bertha por su tiempo en compartir su experiencia y nos encantaría que volviera a nuestro apartamento en un futuro.
Aija T.
Departamento de Calidad
We absolutely loved our stay at this location! The apartment felt like home. Apartment is fully equipped for your stay, the kitchen has everything you need to prepare your daily meals, plus a coffee maker and a dishwasher. Also, it has a washer and a drying rack. I would definitely be returning to Sevilla and consider this apartment for a long stay. Located in a quiet neighborhood but close to everything of interest in the area. They accommodated us for an earlier check in which was an absolute PLUS!! Can’t recall the name of the person that met us to check us in but she was absolutely wonderful! She gave us the greasiest recommendations for the area.
Réponse du service qualité
Dear Irina, thank you for sharing your personal experience in our apartment.
We are glad to know that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience. Thank you very much for highlighting it.
We hope to have the opportunity to assist you in near future again.
Aija T.
Quality Department
Localização, limpeza. Espaçoso.
Na cozinha faltavam toalha de mãos, pano de loiça, pegas para quentes, esponja para loiça.
Réponse du service qualité
Thank you António, for your feedback regarding your stay with us and you kind comments on how we can improve our services.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
mostly everything, including location, facilities, checkin by host etc but the best thing was the bed and mattress. so so so comfortable.
they could have more shampoo and also add conditioner and toothpaste. that’s about it! everything else was great.
Réponse du service qualité
Thank you very much for choosing our apartment for your stay and for sharing your personal experience.
We appreciate your highlights on the comfort of our apartment and its location.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
La ducha ,poca presion
Réponse du service qualité
Thank you for taking the time to leave us your feedback regarding your personal experience during your stay with us. We are glad to hear that you enjoyed the central location of the apartment, and we are sorry to hear that some aspects of the stay did not meet your expectations. We are sorry for any inconveniences or imperfections. For a future occasion please do not hesitate to contact our team, so we will do our best to offer you the most comfortable stay.
Thank you for choosing our apartment and we hope to meet you in near future again.
Aija Teilane
Quality Department
Réponse du service qualité
Dear Eric, thank you very much for your feedback, your constructive insights are appreciated.
We are very sorry if you did not feel supported in any aspects during your stay. We would like to take the opportunity to point out that our checkin team does contact all the guests prior their arrival in order to provide all the neccessary information, and also during the stay the contact number is available for any assistance our guests may need. We do our best to offer a caring and personalized service giving all the possible solutions to make sure our guests fully enjoy their stay. We are very sorry if on this occation we did not meet your expectations.
We would like to thank you for choosing our apartment on this occation and hope to have the opportunity to host you in near future again.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for sharing this great review of your stay with us. We are thrilled to read that you have enjoyed your stay and we were able to match your expectations.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Réponse du service qualité
Estimado Eduard, gracias por tu comentario y por compartir tu experiencia con nuestros usuarios. Un saludo
Réponse du service qualité
Thank you for your review. Of course, we will check the windows of the apartment in order to improve. As you said, the charge of 30 euros for late check out is informed in advance due our check in time take place from 15:00 to 21:00. On the other hand, we have a taxi service that you can arrange in advance if you need it. Anyway, we hope that you had a nice stay and you could enjoy the location and the city. Fátima - responsable de calidad de Genteel Home
L’appartamento è pulitissimo, dotato di tutti i servizi, la posizione è ottima!!! Nessun problema con il riscaldamento dell’acqua!
Lovely apartment in centre of Seville . Easy to walk to most places
Ottima la posizione, appartamento spazioso, ben arredato e ben attrezzato.
Purtroppo l´acqua della doccia di uno dei due bagni era fredda, e non siamo riusciti in nessun modo a farla scaldare. Essendo in cinque, avremmo preferito poter utilizzare i due bagni.
Buen tamaño para cuatro personas, muy bonito decorado, nos encantó la cocina y sus utensilios, la ubicación, las recomendaciones que nos dieron de cosas por hacer y restaurantes. Estaba todo limpio y ordenado, ambiente súper agradable.
Las almohadas eran un poco duras. Hace falta ganchos o algo para guindar los paños en el baño principal (el que es más pequeño), falta basurero en la cocina. Las toallas podrían ser más suaves.
Appartement parfait, idéalement situé, calme
Expérience à renouveler ++