En entrant dans l’appartement on accède directement à une belle pièce à vivre, très sobre mais confortable, également composée d’un canapé-lit double de 1,50 x 1,90. La cuisine est intégrée dans la même zone du salon et est entièrement équipée et composée d’éléments de qualité.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Service de réception et de garde de bagages. 5€ par valise et par jour.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement San Laureano II
de à
Almohadas
Réponse du service qualité
Estimado Alberto:
Agradecemos sinceramente su comentario y nos complace saber que apreció la excelente ubicación del apartamento y la comodidad de las camas. Lamentamos que las almohadas no hayan sido de su total agrado. Entendemos que la percepción de comodidad puede variar de una persona a otra, sin embargo, tomamos en serio sus comentarios y revisaremos la calidad de las almohadas para asegurarnos de ofrecer la mejor experiencia posible a nuestros huéspedes.
Agradecemos su tiempo y esperamos recibirle nuevamente en el futuro.
Departamento de Calidad.
Nada que comentar
Réponse du service qualité
Estimada María:
Gracias por su amable comentario. Nos alegra saber que encontró el apartamento confortable. Esperamos que hayan tenido una estancia maravillosa. Ha sido un placer serviles y esperamos poder darle la bienvenida de nuevo en el futuro.
Departamento de Calidad.
Réponse du service qualité
Dear Nelly,
Thank you for your kind feedback. We´re delighted to hear that you enjoyed the convenience of having two bathrooms, which is ideal for families. We´re glad you appreciated the decor, bedding, and our convenient location. Your satisfaction is our priority, and we´re thrilled that there was nothing to complain about during your stay. We look forward to hosting you again for another pleasant experience in the future.
Quaility Department.
The location, the coziness, the equipment
Réponse du service qualité
Dear Ethel,
Thank you very much for your kind feedback. We´re delighted to hear that you found the access smooth and that our hostess was attentive to your needs. We´re also glad that you enjoyed the location, coziness, and equipment of our property. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.
Quality Department.
The location was not the best but it is not far from the center, 15 minutes or so. We had a sick person and even with those they did not let us in earlier, we had to enter at 3 pm, in my opinion, quite late as our plane landed at 9 am in the city.
Réponse du service qualité
Dear Ander,
Thank you for sharing your feedback about your recent stay with us. We´re glad to hear that you found our apartment fairly new, clean, and well maintained, with spacious rooms and a helpful reception experience.
Regarding the early check-in request, we apologize for any inconvenience caused. Early check-in availability is subject to the departure of previous guests on the day of your arrival, as we need time to prepare the apartment. The check-in time is always communicated on our website and through our communication channels. We regret if this caused any inconvenience.
We appreciate your understanding and hope that despite this issue, you had an enjoyable stay with us. We look forward to welcoming you back for another visit in the future.
Quality Departmet.
Quiet but within walking distance of the sights
Nothing
Réponse du service qualité
Dear Oonagh,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
j´avais du mal a trouver une solution pour le parking de ma voiture. Le parking coute cher dans la zone. c´est vers la dernière nuit ou j´ai compris que je peux garer ma voiture gratuit pour la nuit dans le rue Liñan a cote de la station Las armas.
Réponse du service qualité
Dear Naima,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial.
Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
We appreciate your valuable feedback, as it helps us improve our services. We hope you had an overall pleasant stay in Sevilla and consider giving us another opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for sharing your observations with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Erica,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
El alojamiento se encuentra en una buena ubicación para no tener que adentrarse con el coche en el centro de la ciudad. Al ir 5 personas fue óptima la existencia de dos dormitorios y dos cuartos de baño.
Únicamente añadiría más colgadores en el aseo.
Réponse du service qualité
Estimada Belén,
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento.
Respecto a los colgadores, estudiaremos la posibilidad que nos comenta y agradecemos su sugerencia.
Muchas gracias por su reseña y esperamos tener la oportunidad de volver a hospedarla en el futuro.
Cordiales saludos,
Departamento de Calidad
Tutto! Appartamento moderno, curato e centralissimo! Accoglienza spettacolare!
Réponse du service qualité
Dear Marco,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Con unas persianas, las ventanas mucho mejor
Réponse du service qualité
Estimada Orme,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento.
Respecto a las persianas revisaremos y procederemos a la instalación de las mismas en caso de ser necesario. Le agradecemos mucho sus comentarios y esperamos tener la oportunidad de hospedarla de nuevo en el futuro.
Un cordial Saludo,
Departamento de Calidad
Réponse du service qualité
Dear Rita,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
On the other hand, we sincerely apologize for the issues you mentioned regarding cleanliness. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. Guest satisfaction is of the utmost importance to us.
We hope that despite this inconvenience you were able to enjoy your stay, and we are glad that you found the other areas of the flat in perfect condition. Thank you once again for your invaluable feedback. We hope to have the honor of welcoming you back.
Kind regards,
Quality Department
-
Réponse du service qualité
Estimada Natalia,
Le agradecemos mucho por compartir su reseña positiva. Nos alegra saber que disfrutó de su tiempo con nosotros. Su satisfacción es nuestra prioridad y esperamos tener la oportunidad de atenderle nuevamente en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Estar en un bajo. Poca luz
Réponse du service qualité
Estimado Pereira Lareo,
Le agradezco que haya mencionado las camas, es importante para nosotros saber qué aspectos han sido de su agrado. Lamentamos que haya sentido que la luminosidad del apartamento no fue la esperada. Tratamos de proporcionar descripciones precisas y fotos detalladas en nuestro sitio web para que los huéspedes tengan una idea clara de lo que pueden esperar. Sin embargo, entendemos que la percepción de la luminosidad puede variar según las preferencias personales. Agradecemos su retroalimentación y esperamos que haya disfrutado de su estancia en Sevilla en general. Si tiene alguna otra sugerencia o comentario, no dude en compartirlo con nosotros.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Harold,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Apartamento en zona muy tranquila de la ciudad y a 10 minutos andando de Triana, Arenal, Catedral, cómodo para visitar la ciudad a pie.
Réponse du service qualité
Estimada Mce,
Agradecemos de manera sincera y entusiasta sus alabanzas. Nos alegra enormemente que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros y nos inspira a seguir mejorando cada día.
Saludos cordiales,
Departamento de Calidad
Tudo! Apto lindo, bem equipado é bem distribuído. Fomos super bem recebidas pela Tereza que nos esperou até de madrugada e nos deu todas as dicas do q fazer em Sevilla, um mapa da cidade com os pontos turísticos e dicas do que fazer. Fizemos tudo a pé. Localização excelente.
Réponse du service qualité
Dear Mariana,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
En general muy bueno todo
El lavamanos y la ducha de uno de los baños estaban casi del todo tapados (tocaba abrir muy poco el agua) Para bañarse sin problema tocó usar el otro baño. Se avisó por escrito y no hubo ni reacción ni respuesta
Réponse du service qualité
Estimado Juan Manuel,
Agradecemos mucho su retroalimentación y estamos contentos de saber que, en general, su experiencia en nuestro alojamiento fue buena. Su satisfacción es nuestra prioridad y su opinión es muy valiosa para nosotros.
Sin embargo, lamentamos profundamente los problemas que tuvo con el lavamanos y la ducha en uno de los baños. La falta de respuesta a su aviso y la situación en sí no se ajusta a nuestros estándares de calidad y comodidad que queremos ofrecer a nuestros huéspedes. Nuestro objetivo es ofrecer una estancia lo más placentera posible a nuestros huéspedes, por lo que tomaremos medidas inmediatas para abordar estos problemas y asegurarnos de que no vuelvan a ocurrir en el futuro.
En cuanto a la falta de respuesta a su aviso, entendemos que esto fue decepcionante y no refleja la atención y el servicio que normalmente brindamos.
Esperamos que, a pesar de estos contratiempos, haya podido disfrutar de su estancia en Sevilla y que nos brinde la oportunidad de servirle nuevamente en el futuro. Su satisfacción es fundamental para nosotros y estamos comprometidos a brindarle una experiencia de alojamiento excepcional en su próxima visita.
Saludos cordiales,
Departamento de Calidad
Het doucheputje liep traag door, beetje verstopt misschien? Een paar haakjes in de badkamer om handdoeken of zo op te hangen zou handig zijn, maar dat is een detail!
Réponse du service qualité
Dear Liesbeth,
Thank you for your feedback on the good location and the apartment´s features. We´re pleased to hear that you enjoyed your stay.
We apologize for the inconvenience you experienced with the slow shower drain. I would have liked to have known about this incident during your stay in order to have offered you a prompt response and solution. We take your comments seriously and will address this issue to ensure a more comfortable stay for our guests. Your suggestion regarding hooks in the bathroom is also appreciated, and we´ll consider ways to enhance the practicality of the space.
We appreciate your input, as it helps us make improvements to our accommodations. We hope that despite these minor inconveniences, you had a pleasant visit to our city.
Kind regards,
Quality Department
Gostei muito do alojamento, super acolhedor, confortável e bonito! Os funcionários super prestáveis e de fácil comunicação. Com sorte, ainda conseguimos estacionar na rua gratuitamente mas também há opções de estacionamento subterrâneo perto.
A única coisa a melhor é que o chuveiro de uma das casas de banho, acumulava muita água e transbordava por vezes.
Réponse du service qualité
Dear Diogo,
Thank you for sharing your feedback on your recent stay with us. We´re delighted to hear that you enjoyed your accommodation and found it to be super cozy, comfortable, and beautiful. It´s great to know that our staff was helpful and easy to communicate with.
We´re glad you were able to make use of the free street parking options and nearby underground parking.
We appreciate your feedback about the shower issue in one of the bathrooms, and we will look into this to ensure it´s resolved. We aim to provide the best experience for our guests, and we want to assure you that the shower concern is not typical.
Your satisfaction is important to us, and we hope you had an overall enjoyable stay. If you have any further comments or questions, please don´t hesitate to let us know.
Warm regards,
Quality Department
Réponse du service qualité
Dear Rodrigues,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Nothing
Réponse du service qualité
Dear Rafael,
We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Kind regards.
Quality Department Manager
Staff and follow up
Quite area and close to center
Réponse du service qualité
Dear Mohamed,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Dulce, thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
El diseño.
Los canapes de las camas eran inestables. Uno de los dormitorios carecía de armario, solo un perchero; el baño necesita complementos, colgadores, jabonera, taburete..... En resumen, faltan detalles para una estancia de 5 días como la nuestra
Réponse du service qualité
Estimada Carmen:
Nos disculpamos por cualquier inconveniente que hayan experimentado durante su estancia en nuestro apartamento. Agradecemos sinceramente sus comentarios y críticas constructivas, ya que nos ayudan a mejorar nuestro servicio. Nos complace saber que nuestro diseño ha sido de su agrado y estamos tomando medidas para corregir los elementos que mencionaron. Apreciamos su paciencia y esperamos tener la oportunidad de atenderle nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
Lokalizacja i dwie łazienki
Réponse du service qualité
Dear Agnieszka,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mariana,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
the apartment was really nice! my mom and dad each took a room, my husband and I slept in the living room in the sofa bed, it was quite nice!
umm it was on the first floor and the door way could be a little loud, when guests get in and out of the building, the opening and closing of the front gate was so loud from our room
Réponse du service qualité
Dear Hansterino,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Mª Rocío:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Bel appartement ancien rénové avec goût. Bon emplacement dans une rue très calme et proche du centre. Accès facile à l’arrivée, le terminus du bus faisant la liaison avec l’aéroport est à 5 mn à pieds.
Réponse du service qualité
Dear Celine,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Anne,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
El agua de la ducha tiene poca presión y se sale la manguera de la alcachofa de la ducha
Réponse du service qualité
Estimada Ana José:
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento; en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Hemos tomado nota de sus comentarios sobre XXX y verdaderamente sentimos que este no cumpliera sus estándares de comodidad. Gracias una vez más por elegirnos y por sus críticas constructivas; esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Jose L.H. Campos
Director de Calidad
Hospedagem muito agradável, camas confortáveis, banheiros espaçosos e tudo bem decorado e cuidado. Voltaria e indicaria esta acomodação com tranquilidade.
Podem melhorar a limpeza do chão! Nada que tenha atrapalhado.
Réponse du service qualité
Dear Silvana,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Wonderful appartment, very clean, very comfortable, excellent location, excellent service, speedy wi-fi, quiet and cosy, next to everything.
There is no parking place and the one that is near is very expensive.
Réponse du service qualité
Dear Eleni,
We would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Muchas gracias por su opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Réponse du service qualité
Estimada Marcela, muchas gracias por elegir nuestro apartamento y por valorar su estancia.
Apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestros apartamentos.
Nos alegra saber que disfrutó de su estancia con nosotros y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Excellent decoration of the apartment, well equipped and comfy. Good location near the center and easy to park. Quiet and secure. with near supermarkets and convenience shops.
Réponse du service qualité
We would like to thank you for the praising review you shared following your stay in our apartment and we are delighted to read that we were able to match your expectations.
Aija T.
Quality Department
Réponse du service qualité
Muchas gracias Javier por el tiempo dedicado en compartir sus impresiones personales sobre su estancia con nosotros. Siempre estamos abiertos a recibir sus comentarios, ya que ellos nos permite mejorar continuamente la experiencia que creamos para nuestros clientes.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y de superar sus expectativas.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
We would like to thank you for the praising review you shared following your stay in our apartment. We are delighted to read that we were able to match your expectations and hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Uitstekende voorzieningen met twee tweepersoons slaapkamers, twee badkamers, woonkamer en keuken. Het ontbrak werkelijk aan niets! Zelfs een wasmachine (inclusief wasmiddel) was aanwezig. Lekkere bedden ook. De locatie is gunstig gelegen op loopafstand van het centrum. We komen hier graag weer.
La ubicación genial, a un paseo de todo. Muy limpio el apartamento y comodo para una familia es ideal, pero nosotros éramos 4 adultos y 2 niños por lo que se quedó un poco justo por el volumen de trastos que llevábamos pero no fue ningún problema ya que solo fuimos a dormir.
No me gustó tener que volver a casa, Sevilla es maravillosa!
Réponse du service qualité
Nos gustaría darle las gracias por elegir nuestro apartamento para sus vacaciones en Sevilla, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad