Magnifique appartement de trois chambres situé dans la rue Feria, l’un des quartiers les plus historiques de Séville.
En entrant dans l’appartement, le long du couloir, il y a les chambres. Dans la première il y a un lit double et devant la chambre, il y a la première salle de bain avec douche.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Feria IV
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Great location, surrounded by restaurants, cafes, and grocery stores. Easy walking distance to major attractions like flamenco, cathedral and alcázar. Windows were newer and blocked a lot of street noise. Beds and pillows were comfortable. I love when each bed has 4 pillows.
The ensuite shower didn’t drain well and would fill up to the point of overflowing and also seemed like it had a leak somewhere as water would always be on the floor outside the shower. The kitchen could have used a few more items to make cooking a little easier. For example I couldn’t find any oven mitts to take my pizza out of the oven.
Réponse du service qualité
Dear Shaun,
Thank you for sharing your feedback with us. We are pleased to know that you enjoyed the excellent location of the apartment and the comfort it provided during your stay. It is always a pleasure to hear that our guests had a positive experience.
However, we regret that the specific issues you mentioned regarding the shower were not brought to our attention during your stay, as we would have been happy to offer a prompt solution to the matters raised. Our commitment is always to ensure the comfort and satisfaction of our guests, and we would have acted quickly to resolve any inconvenience that may have arisen.
Nonetheless, we have taken note of your comments and will review each aspect mentioned to ensure everything is working perfectly and that our facilities are properly equipped for each stay.
We sincerely appreciate your constructive feedback, which we will take into account as we continue to improve our services. It will be a pleasure to welcome you again in the future and provide you with an even more comfortable and seamless stay.
Quality Department.
Réponse du service qualité
Estimada Águeda,
Muchas gracias por su comentario. Nos alegra saber que todo estuvo a su satisfacción.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Réponse du service qualité
Estimado huésped,
Muchas gracias por su comentario. Nos alegra saber que el apartamento cumplió con sus expectativas y que su ubicación céntrica fue de su agrado.
Será un placer recibirle nuevamente en el futuro.
Réponse du service qualité
Dear 岩 薛,
We sincerely appreciate your feedback and are pleased to hear that you enjoyed the apartment during your stay. We are glad that the location and facilities met your expectations and that the kitchen allowed you to prepare a special family dinner.
Regarding communication, we always strive to use platforms that are accessible to everyone or phone calls to facilitate the process for our guests. However, we also adapt to the option that is most convenient for both parties, ensuring smooth and efficient communication.
We appreciate your time and kind words. We look forward to the pleasure of welcoming you again in the future.
Limpieza y todas las comodidades
Réponse du service qualité
Estimado Alejandro,
Muchas gracias por su amable comentario. Nos complace saber que nuestra atención fue de su agrado y que encontró nuestro servicio amable, oportuno y claro.
Estaremos encantados de recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Pablo,
Thank you for your lovely feedback. We are delighted to hear that you enjoyed your stay and appreciated the décor and beauty of the space.
We truly value your recommendation and would be pleased to welcome you again in the future.
Réponse du service qualité
Dear Carmen,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Hay un ascensor cerca del centro (cerca de Gribov), el apartamento tiene de todo, un apartamento normal.
Apartamento funcional y amplio.Es un buen lugar, está cerca de la estación y el barrio es bueno.
El sofá-cama bastante incómodo y no tenía sábanas ni edredón
Réponse du service qualité
Estimada María:
Gracias por compartir sus comentarios con nosotros. Nos complace saber que disfrutó de la excelente ubicación, la comodidad de las camas y la disponibilidad de agua en el apartamento.
En cuanto al sofá cama, entendemos que la percepción de confort puede ser subjetiva y variar entre huéspedes; sin embargo, lamentamos no haber cumplido con sus expectativas en esta ocasión. Asimismo, le pedimos disculpas por la falta de sábanas, pues no es una situación habitual. Le aseguramos que revisaremos nuestros procedimientos para confirmar de que estos artículos estén siempre disponibles para cada estancia. Uno de nuestros principales objetivos es ofrecer estancias placenteras, y lamentamos no haberlo logrado en su caso.
Agradecemos sus comentarios y los tendremos en cuenta para mejorar nuestros servicios. Será un placer recibirla de nuevo en el futuro.
Departamento de Calidad.
Réponse du service qualité
Dear Carolina,
We sincerely value your kind feedback about your stay. It was an honor to host you, and we eagerly await your return in the future.
Réponse du service qualité
Estimado Rafa,
Gracias por compartir su comentario. Nos complace saber que ha encontrado nuestro lugar tan especial. Ha sido un placer recibirle y esperamos poder darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Estimada Verena:
Muchas gracias por su amable comentario. Nos complace saber que disfrutó de su estancia y que nuestro departamento, renovado para brindar la mayor comodidad, cumplió con sus expectativas. Nos alegra que la ubicación céntrica, con acceso a zonas turísticas y comerciales, haya contribuido a una experiencia tan satisfactoria. Será un placer recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Jackie,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
The location was great, within 20 min walk to all the main attractions. A good selection of bars and restaurants very close to the apartment. The door codes were easy too access, although these didn´t come through until I sent a message after the check in time.
The keys in the apartment did not work in the door, so you had to use door codes, which were fine for security, just a bit of a pain to keep loading the phone up and accessing the codes.
Réponse du service qualité
Dear Lynsey,
Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you enjoyed the lovely apartment and found the location convenient, with easy access to main attractions, bars, and restaurants.
We apologize for any inconvenience you experienced regarding the door codes and the keys. We understand how important it is for our guests to have a smooth check-in experience. Your feedback about the timing of the door code communication is noted, and we will work to ensure that this information is provided promptly in the future. We aim for a secure and hassle-free experience and we appreciate your feedback on this matter.
Thank you once again for your comments. We hope to welcome you back soon for an even better experience.
Quality Department.
Réponse du service qualité
Dear 민재,
Thank you for your wonderful feedback. We are pleased to hear that you enjoyed the convenience of the keyless entry and found the apartment exceptionally clean and modern. It’s great to know that the spacious layout and amenities made your stay comfortable for your family. We appreciate your kind words and hope to welcome you back for another enjoyable visit.
Réponse du service qualité
Dear Patrik,
Thank you so much for your feedback. We’re delighted to hear that you appreciated the cleanliness, space, and location of the apartment. We hope to welcome you back in the future.
N ter estacionamento
Réponse du service qualité
Dear Pinheiro,
Thank you very much for your comment and for highlighting the comfort of the bed during your stay.
Regarding the parking situation, we would like to highlight that the absence of private parking is clearly stated in the property´s description. Due to our location in the heart of the city, where buildings are of historical and cultural importance, it is often difficult to find properties with dedicated parking. Therefore, our team is always ready to assist you with information on the closest available parking options that meet your requirements. We apologize for any inconvenience this may have caused.
We appreciate your understanding and hope to have the opportunity to welcome you again in the future.
Quality Department.
Réponse du service qualité
Dear Tiziana,
Thank you for your review. We´re glad to hear that you found the house well-equipped and fairly clean. Your feedback is important to us, and we appreciate you taking the time to share it. We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Luca,
Thank you very much for your wonderful feedback. We are thrilled to hear that you enjoyed Silvia’s apartment and found it beautiful, as well as that the location was perfect for exploring Seville on foot. We would be delighted to welcome you back in the future. Thank you again for your kind words and for choosing our accommodation.
Location/Facitities/Cleaness. During our stay of 1 week, Genteel Home offer the second cleaning and changing bed sheets which is very appreciated by my family.
Everything is perfect.
Réponse du service qualité
Dear Vu Phuong-Lien,
Thank you so much for your kind recommendation and for choosing Genteel Home for your stay. We are thrilled to hear that you found the apartment new, clean, and conveniently located near Plaza de la Encarnación.
We are also pleased that you appreciated the additional cleaning and bed sheet changes provided during your week-long stay. Our goal is to ensure that our guests have a comfortable and enjoyable experience, and it is wonderful to know that our efforts met your expectations. Thank you once again for your positive feedback. We look forward to welcoming you and your family back in the future.
Quality Department.
Réponse du service qualité
Dear Branko,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
La ubicación es perfecta para desplazarse a los lugares más importantes. El piso por dentro muy bonito y además muy cómodo.
Hizo falta alguna cosa para la limpieza, por ejemplo pastillas para el lavavajillas o jabón líquido .
Réponse du service qualité
Estimada Monica Paola,
Agradecemos sinceramente su amable reseña y nos complace saber que disfrutó mucho de su estancia en nuestro apartamento. Nos alegra saber que encontró el lugar cómodo, amplio y perfecto para familias numerosas.
Respecto a su comentario sobre la falta de algunos artículos de limpieza, lamentamos mucho cualquier inconveniente que esto haya causado. Normalmente, proporcionamos una variedad de amenities, incluyendo pastillas para el lavavajillas y jabón líquido, para garantizar una estancia cómoda y sin preocupaciones para nuestros huéspedes.
Esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia estupenda.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Florent,
Thank you for your feedback on our well-located apartment in the vibrant Feria district. We´re glad to hear that you enjoyed the convenient location, with major sites within walking distance, and that you found the rooms and bathrooms pleasant.
However, we sincerely apologize for the disappointment caused upon your arrival. This incident is not reflective of our high cleaning standards, and we regret any inconvenience it may have caused. We´re pleased that our team was able to address and rectify the situation promptly.
If you consider staying with us again, please feel free to reach out. We strive to provide a more positive experience in the future.
Thank you for choosing our accommodation.
Quality Department
Réponse du service qualité
Dear Amy,
Thank you for your wonderful feedback. We´re thrilled to hear that you returned to Seville with more family and enjoyed your stay in our lovely apartment. It´s fantastic to know that you found the location great, the apartment very clean, and the check-in process easy. We look forward to welcoming you back again in the future.
Entrada autónoma, fácil y rápida. Súper bien situado, el piso súper limpio cuidado tal y como aparece en las fotos. Me encantó
Réponse du service qualité
Estimada Andrea,
Gracias por la considerada retroalimentación sobre su reciente estancia. Es increíblemente gratificante escuchar palabras tan amables, que hacen que nuestros esfuerzos valgan la pena. Su satisfacción es nuestro mayor objetivo, y esperamos tener el privilegio de alojarle de nuevo en nuestro apartamento.
Saludos cordiales,
Departamento de Calidad
Il secondo bagno...un po piccolo
Réponse du service qualité
Dear Annalisa,
Thank you very much for your kind feedback regarding your recent stay in our apartment. We are delighted to hear that you found the apartment very nice and comfortable, as well as appreciating its convenient location close to the city center and a variety of shops, bars, and restaurants.
Regarding the bathroom, we always strive to be transparent with our customers, so you can find the features of our accommodations on our website, aiming to avoid any misunderstandings regarding the apartment layout. We apologize for any confusion that may have occurred.
We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Bartosz,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Perfectly clean, very spacious,great located, hosts febomenaly hospitable.
Réponse du service qualité
Dear Branislav,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear David,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Suma,
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed the beautiful location of our property, its proximity to sightseeing locations, and the surrounding restaurants. It´s wonderful to know that you loved your stay.
Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back in the future for another enjoyable experience.
Best regards,
Quality Department
Réponse du service qualité
Dear 爽,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Muy buena ubicación, cerca de supermercados, cafeterías….a 2 min de las Setas de Sevilla. Tranquilo a la noche para dormir. Bien equipado, y decorado con gusto.
Sería más cómodo tener unas llaves para la puerta del apartamento y no necesitar meter un código tan largo.
Réponse du service qualité
Estimada Beatriz,
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable y que disfrutó de la localización del apartamento encontrando sitios de interés cerca como supermercados y las setas. También nos complace saber que lo encontró tranquilo por las noches permitiendo un correcto descanso.
Lamentamos que el sistema de códigos no haya su agrado, si bien comprendemos que puede depender del gusto de cada persona, estos han sido implantados para mejorar y facilitar el acceso a nuestras instalaciones. Aún así, tendremos en cuenta su comentario, y buscaremos la forma de mejorar dicho sistema para que sea más cómodo para todos nuestros huéspedes.
Gracias por sus comentarios, ya que nos ayudan a ayudan a mejorar nuestros servicios. Esperamos poder atenderle en el futuro de nuevo.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Iain. Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Quality Department.
Faltan algunas cosas básicas. Papel higiénico. Cepillo para limpiar un poquito. Tazas café. Cucharillas pequeñas. Pequeños detalles para ser de 9/10.
Réponse du service qualité
Estimado Lorenzo,
Apreciamos mucho que haya compartido sus observaciones sobre su estancia en nuestro apartamento. Estamos contentos de saber que valoró la localización, comodidad y el buen estado general del lugar.
Entendemos sus comentarios sobre las cosas básicas que menciona, como papel higiénico, un cepillo para limpiar, tazas de café y cucharillas pequeñas. Por lo general, proporcionamos todos estos elementos para garantizar una estancia cómoda y sin preocupaciones para nuestros huéspedes. Si en algún momento siente que falta algo, estamos siempre a su disposición para atender sus necesidades y hacer que su estancia sea lo más placentera posible.
Nuestro objetivo es proporcionar una experiencia excepcional a nuestros huéspedes, y tomamos en cuenta sus sugerencias para asegurarnos de que todos los detalles estén cuidados.
Agradecemos su retroalimentación y esperamos que considere alojarse con nosotros nuevamente en el futuro. Gracias por elegirnos y por compartir sus observaciones.
Atentamente,
Departamento de Calidad
Parking in Seville is pretty tricky. The car park we parked our car in was a 6 minute walk away, Imagen carpark. It was well kept and secure but pretty tight to get into and operated a traffic light system as there was only one way in and out. You would need to be a confident and experienced driver to navigate it. We paid 88 Euros for 4 days!
Réponse du service qualité
Dear Lesley,
Dear Salma,
We want to extend our heartfelt gratitude for selecting our bright, spacious, and exquisitely adorned flat for your family´s sojourn in Seville. Your comprehensive feedback is genuinely appreciated as it provides valuable insights for us to enhance our services further. We are delighted to learn that your family of six had a comfortable and pleasant stay, finding the flat well-suited to your needs.
Our fully-equipped kitchen is thoughtfully designed to grant guests like you the ease and convenience of preparing your own meals, and we are thrilled to hear that it met your culinary requirements. The inclusion of a dishwasher in our amenities is indeed a standout feature, contributing to an even more enjoyable stay.
We are pleased to hear that you availed yourselves of the nearby small supermarket, a convenient resource that adds to the overall ease of your stay. Our central location, which places most of Seville´s attractions within a 10-15 minute walk, is a hallmark of our property. It affords our guests the opportunity to explore Seville on foot, immersing themselves in the vibrant ambiance of our city—a feature that many of our guests find particularly appealing.
We acknowledge that parking in Seville can be dfficult. Your account of your parking experience at the Imagen carpark, complete with its secure, provides valuable insights for future guests. The cost reflects the central nature of our location and the associated parking expenses in this part of the city.
We trust that the parking situation did not significantly overshadow your overall enjoyment of your stay, and we eagerly await the opportunity to host you once more in the future. Your comfort and satisfaction remain our utmost priorities, and we remain committed to ensuring that each visit is memorable.
Thank you for entrusting us with your accommodation needs, and we look forward to welcoming you back.
Warm regards,
Quality Department
La tranquilidad y comodidad de las instalaciones
Réponse du service qualité
Querido Antonio,
Gracias por su amable reseña. Estamos encantados de saber que disfrutó de su estancia con nosotros. Su satisfacción es nuestra mayor recompensa, y esperamos tener el placer de recibirle nuevamente en el futuro.
Saludos cordiales,
Director de Calidad
Very clean and well furnished house. Everything was provided, even dishwasher and washing machine tablets. Everything was quality. For my 6-year-old family, that was ideal.
1) The heat often knocked out the electricity. We could not use the washing machine, oven, dishwasher in combination with the air conditioning. 2) When you have a trunk, it is very difficult to find parking in both a paying and public parking.
Réponse du service qualité
Dear Naoual,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Querido Carlos,
Gracias por su amable reseña. Estamos encantados de saber que disfrutó de su estancia con nosotros. Su satisfacción es nuestra mayor recompensa, y esperamos tener el placer de recibirle nuevamente en el futuro.
Saludos cordiales.
Director de Calidad
Réponse du service qualité
Querida Erika,
Gracias por su amable reseña. Estamos encantados de saber que disfrutó de su estancia con nosotros. Su satisfacción es nuestra mayor recompensa, y esperamos tener el placer de recibirle nuevamente en el futuro.
Saludos cordiales,
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Victor,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Raffaella,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Jose L.H. Campos
Quality Department Manager
No parking or possibility of parking.
Réponse du service qualité
Dear Jocelyn,
We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Thais,
We appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns.
kind regards.
Jose L.H. Campos
Quality Department Manager
Las normas que exigían después de la reserva, dos días antes , me pedían 300€ de fianza , cosa que no aparecía en la página de Booking.com , pero Booking.com me solucionó el mal entendido.
Réponse du service qualité
Estimado Sergio: Agradecemos su amable comentario sobre su estancia. Nos alegra saber que la ubicación de nuestro apartamento fue de su agrado, y espero haya ayudado a que su estancia fuera lo más placentera posible. Lamentamos cualquier confusión sobre el importe de la fianza, intentamos ser lo más transparentes posible con nuestros clientes, por lo que esta información la pueden encontrar en nuestra página web, ya que es un requisito que se solicita a nuestros cliente por motivos de garantía, y una vez confirmado que todo esta en orden al finalizar su estancia, procedemos a la devolución del total del importe lo más pronto posible. Nos alegramos que finalmente este mal entendido haya sido aclarado. Esperamos volver a verles pronto a su vuelta por Sevilla.
Departamento de Calidad
Réponse du service qualité
Dear Dhawal, we are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Todo estuvo perfecto! desde el momento en que me puse en contacto con ellos, todo funcionó de maravilla.
Réponse du service qualité
Estimada Constanza:
Queremos expresar nuestro más sincero agradecimiento por su amable comentario sobre su estadía en nuestro apartamento. Nos complace enormemente saber que disfrutaron de su experiencia con nosotros y que quedaron satisfechos con el alojamiento que les ofrecimos. En nuestra continua búsqueda por brindar un servicio de calidad, valoramos enormemente los comentarios de nuestros huéspedes. Esperamos tener la oportunidad de recibirlos nuevamente en el futuro y hacer de su próxima estadía una experiencia aún más agradable.
Jose L.H. Campos
Quality Department Manager
The fact that there are no storage facility at the apartment No mentioning that one of the bedrooms has no cupboard or even shelves
Réponse du service qualité
Dear Elisabeth,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Irene,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Jose L.H. Campos
Quality Department Manager
Muy buena ubicación y buen servicio pues no nos dejaron los jabones de limpieza al llegar
No puedo negar que llegar fue un poco difícil por la entrada que es muy escondida y los baños son estrechos pero entiendo que ahí nada que hacer.
Réponse du service qualité
Estimado Santiago:
Agradecemos sinceramente su reciente estancia en nuestro apartamento y nos complace saber que encontró nuestra ubicación y servicio satisfactorios. Nos disculpamos por los inconvenientes que haya experimentado en cuanto a la falta de jabones de a su llegada o por la ubicación de la entrada
Esperamos tener la oportunidad de recibirle nuevamente en el futuro y brindarle una experiencia aún más agradable.
Jose L.H. Campos
Director de Calidad
olor en la entrada patio a tuberías
Réponse du service qualité
Estimada María del Mar:
Le agradecemos por elegir nuestro apartamento en Sevilla para su estadía y por tomar el tiempo de escribir una reseña positiva. Nos alegra saber que disfrutó de su estancia con nosotros. Le agradecemos asimismo por hacernos llegar sus críticas constructivas en cuanto a los olores en la entrada del bloque. Esperamos tener el placer de recibirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Great location allowing us to explore a different part of Seville other than the old town. The area was alive with bars, cafes and markets.
Réponse du service qualité
Dear Eddie,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
No habia armario en una de las habitaciones y era muy pequeña
Réponse du service qualité
Estimada Luz:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
centrale ligging
gehorig
Réponse du service qualité
Dear Petra,
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Francesc,
We read with great pleasure how much you have enjoyed our apartment Feria IV for your stay in Seville. Thank you for writing this grand review. We look forward for your next visit.
Jose L.H. Campos
Quality Department Manager
Posizione eccellente per raggiungere ogni punto della città
I bagni perdono un po´ di acqua, soprattutto quello piccolo,lo abbiamo fatto presente e ci hanno detto che provvederanno alla sistemazione.
Réponse du service qualité
Dear Silvia,
We want to thank you for having chosen our apartment for your stay in Seville and for taking the time to review your stay. As you requested, we have had a look at the leak after your departure and it is already taken care of. Thank you for having brought it to our attention. We hope to have the oportunity to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Eva:
Gracias por elegirnos y por escribir esta reseña. Tomamos nota de sus observaciones acerca de la limpieza. Para futuras ocasiones, si encuentra algún aspecto que no cumpla con sus exigencias, no dude en hacérnoslo saber; nuestro equipo estará más que dispuesto a asistirle.
Jose L.H. Campos
Director de Calidad
The apartment is not as what is shown in the photos here. The apartment is very dirty. The bathroom floor had hair and dirt; it wasn´t clean. The rugs were dirty, and the floor underneath was unclean. The apartment provided was not as shown in the picture. Its small and the rooms are stuffy with hardly any space. I had booked it for our family of seven and it´s too small for 7 guests. The second washroom is too small. There is no cleaning service provided. Had to wait for 10 -15 minutes to get the keys from the host even after we had provided our time for arrival.
Réponse du service qualité
Dear Rohit,
We appreciate you reaching out to notify us of your concerns related to your recent stay at our apartment and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks.
We are sorry if the layout of the apartment as it is and described on the advertisement was not of your liking.
Thorough cleaning is an absolute must for us at Genteel Home and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our apartments, for future occasions we strongly encourage you to contact us in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our Cleaning Team.
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Xu Fei,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Laura:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
La casa perfecta, la ubicación genial. Muy recomendable.
El momento de recoger las llaves llegamos 10 minutos más tarde de la hora del check-in por problemas a la hora de aparcar, Ya que no conocíamos la zona y había muchas calles cortadas y nos cobraron más.
Réponse du service qualité
Estimada Silvia:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Jose L.H. Campos
Director de Calidad
En general el departamente está muy bien arreglado y equipado. Los cuartos son un poco pequeños, pero en general bien. El anfitrión es muy atento al llegar.
Como en varios departamentos faltan algunas cosas como kleneex o que en la regadera no hay donde poner el jabón y el shampoo. Si vas con amigos o tu familia es de mochila al hombro podría ser perfecto ya que está muy cerca del centro. No obstante, si vas en familia y con gente mayor, no es ideal, ya que en realidad no hay estacionamiento, es mentira que lo puedas dejar en la calle, siempre hay coches estacionados y son pocos los lugares que se pueden ocupar. Para llegar en coche hay que dar una gran vuelta al centro, mínimo 10 min, y los estacionamientos cercanos son contados, el más cercano no admite coches de más de 1.80, nosotros llevabamos una camioneta alta por lo que tuve que dejarlo en un estacionamiento que estaba a varias cuadras de distancia y muy apretado
Réponse du service qualité
Estimado Benjamín:
En primer lugar, estamos encantados de saber que nuestro personal fue capaz de cumplir con sus expectativas. También nos gustaría agradecerle su comentario evaluando su reciente visita a nuestro apartamento, ya que la visión de nuestros clientes es la clave para completar la satisfacción de nuestros huéspedes.
Debido al trazado de la ciudad, conducir y aparcar por el centro de Sevilla a veces puede ser una tarea ardua. Es por ello que siempre recomendamos evitar la búsqueda de aparcamiento en superficie y recomendamos estacionar en aparcamientos públicos subterráneos; algunos de los cuales podemos ofrecer con descuento para nuestros clientes.
Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
good lounge area
nowhere for clothes in a bedroom No outside space as portrayed
Réponse du service qualité
Dear Alan, thank you very much for your feedback. Comments like yours help us to understand how our guests enjoy their stays eith us and what we can do better.
We hope to have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Ana, thank you for your kind review. We are glad to know that you had a pleasant stay in our apartment, and we certainly hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Réponse du service qualité
Estimado Eduardo, gracias por compartir esta opinión sobre su reciente estancia en nuestro apartamento. Estamos encantados de que haya disfrutado de su estancia. Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Célia, thank you very much for your constructive feedback. Comments like your help us to understand how our guests experience their stay eith us and how we can improve it.
We hope to have the opportunity to meet you again in the future.
Aija T.
Quality Department
Nice apartment well located.
Getting a car park was a little tricky but to be expected when staying in the old city.
Réponse du service qualité
Dear Kesree, thank you very much for your kind review. We are glad to know that you enjoyed your stay in our excellent location and we look forward to serving you again in the future.
Aija T.
Quality Department
Quando fizemos a reserva, as fotos eram de outro apartamento. Sentimos falta de produtos de limpeza na cozinha e lavanderia.
Réponse du service qualité
Dear Antonio, thank you very much for your feedback. We appreciate your highlights on the location and cleanliness of the apartment.
Regarding the fotos of the apartment, we would like to take the opportunity to inform you that in this case it depends on the sales channel you used to confirm your reservation how the photos and information of our properties are shown on its website and unfortunately does not depend on us, therefore we always sent a detailled information about the apartment you booked once we receive your reservation. We however understand reading your review that apparently for any reason you did not see this information and we are sorry for this, but we would liek to confirm that you were allocated in the apartment you choosed and no changes were made from our side.
We encourage you for a future occasion to contact directly our Reservation Department,s o our team will give you all the relevant information on the apartment of your choice to make sure you book the property that best meet your holiday needs and wishes.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Dear Zahra, thank you very much for leaving this wonderful feedback, we are delighted that you enjoyed your stay with us and look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Kristina, we are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience and we would love for you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Estimada Mónica, muchas gracias por su valoración. Para garantizar la mejora continua de nuestros servicios, agradecemos sus comentarios sobre su experiencia personal en nuestra propiedad. Nos complace que nuestro apartamento haya sido de su agrado.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Estimado Luis Miguel, le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
A localização era óptima.
O único problema foi a dificuldade de arranjar estacionamento.
Réponse du service qualité
Thank you Adriana for choosing our apartment, we appreciate your comments regarding your stay with us and we are glad to know that you are willing to come back.
Next time you visit our city, we would love to have you stay with us again.
Aija T.
Quality Department
Considero que podría ajustarse mas el precio.
Réponse du service qualité
Estimado Alberto, le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
The apartment was beautiful and very centrally located! The host was gracious and provided restaurant recommendations, which was appreciated.
There was no dish soap or kitchen towels and no laundry soap. These items would have been very helpful and appreciated.
Réponse du service qualité
Dear Janet, thank you very much for your kind feedback and recommendation to other guests.
We are glad to read that you experienced our exceptional hospitality. Our team will be happy to know that their hard work has paid off. We are are looking forward to meeting you in near future again.
Aija T.
Quality Department