Ce magnifique appartement spacieux et charmant est situé au cœur de Grenade, dans le centre historique de la ville. Il se caractérise par être un appartement lumineux et calme avec vue sur l’Alhambra.
En entrant dans l’appartement, nous pouvons trouver une petite salle avec une table et un miroir. À gauche, nous trouvons le salon complètement ouvert avec une belle table à manger et un grand tapis avec un canapé confortable où vous pourrez profiter de la Smart TV de 50 pouces, ce salon dispose d’un magnifique balcon où vous pourrez profiter de vues magnifiques sur l’Alhambra.
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Appartement Plaza Nueva IV
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This place was amazing. Not only was it in a great location but the views of the Alhambra were spectacular. The hosts were very responsive to all our needs. Nice kitchen and bathrooms.
Réponse du service qualité
Dear Kathryn,
Thank you very much for your kind words. We are truly delighted to hear that you enjoyed your stay and especially appreciated the spectacular views of the Alhambra, as well as the central location of the apartment.
It is also wonderful to know that the kitchen and bathrooms met your expectations and that you felt well supported by our team throughout your stay. Guest satisfaction is our top priority, and it’s always rewarding to receive such positive feedback.
We hope to have the pleasure of welcoming you again in the future.
Warm regards,
Quality Department
Réponse du service qualité
Dear Isabella,
We sincerely appreciate your feedback. We are pleased to know that you enjoyed the location, the views of the city and the Alhambra, as well as the comfort of the apartment.
However, we regret any inconvenience that may have occurred during your stay. It is important to highlight that our team is always available to assist you in the fastest and most efficient way possible. We appreciate you bringing this to our attention, as it allows us to make the necessary improvements to ensure that similar situations do not affect future stays.
We look forward to the pleasure of welcoming you again and providing you with an even more satisfying experience.
Réponse du service qualité
Dear Matou,
Thank you for your feedback. We are pleased to hear that you found the accommodation pleasant.
Regarding cleanliness, we regret any inconvenience you may have experienced. It is important to highlight that such situations are not common in our services, and we sincerely appreciate your comments, as they are very helpful in our continuous efforts to improve. We assure you that we will review our cleaning processes to ensure that this type of situation does not occur in the future.
We also appreciate your comments regarding maintenance and will take them into account to further enhance our property. We are committed to ensuring that everything is in optimal condition for future stays.
We hope that, despite these aspects, your overall experience was satisfactory, and we look forward to the opportunity to provide you with a stay that fully meets your expectations on your next visit.
Réponse du service qualité
Dear Lisanne,
Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated the beautiful view of the Albaicín and the Alhambra. It is always a pleasure to know that our guests have had a memorable experience.
We look forward to welcoming you again in the future.
Réponse du service qualité
Estimada Catalina,
Muchas gracias por su comentario. Nos alegra saber que disfrutó del apartamento y de sus maravillosas vistas.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Réponse du service qualité
Estimado Víctor,
Agradecemos sinceramente sus amables comentarios. Nos complace saber que la ubicación del apartamento y las vistas cumplió con sus expectativas.
Nos alegra también que haya tenido una experiencia positiva con respecto a la limpieza, el proceso de entrada, y la comunicación con nuestro equipo. Es un placer para nosotros proporcionar recomendaciones sobre la ciudad para asegurar que nuestros huéspedes disfruten al máximo de su estancia.
Valoramos mucho su recomendación y esperamos poder recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Orange,
Thank you for your kind feedback. We are pleased to hear that you enjoyed the location, found the apartment clean and tidy, and had everything you needed during your stay.
We strive to provide the best possible experience for our guests, and your comments are greatly appreciated. We hope to welcome you again in the future.
Réponse du service qualité
Dear Andrea,
Thank you for your kind comment. We are delighted to hear that you enjoyed your stay.
We look forward to welcoming you again in the future.
Réponse du service qualité
Dear Stijn,
Thank you for your kind words. We are thrilled to hear that you enjoyed the apartment, the views, and its location.
Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you again in the future.
Réponse du service qualité
Dear Ana Maria,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated the convenient location, cleanliness, comfort, and the stunning views.
It would be our pleasure to welcome you back in the future. We look forward to hosting you again.
Réponse du service qualité
Dear Caterina,
Thank you for your kind comment. We are delighted to hear that you enjoyed the apartment and its location in the heart of the Albaicín. It is truly a special place to experience the charm of Granada.
We hope to welcome you again in the future.
Réponse du service qualité
Dear Marcelo,
We deeply regret any inconvenience you may have experienced during your stay. However, we are saddened to read your comment and to know that, despite our efforts to provide assistance and ensure you had a comfortable experience, these were not perceived as we had hoped, especially since our team was readily available to assist you with anything you needed.
Nonetheless, we would like to inform you that our team is carefully reviewing the issue you mentioned, and we can confirm that everything is currently functioning correctly. It is important to highlight that our main goal is the satisfaction of our guests, and we would have loved for your experience to reflect this commitment.
We sincerely hope that, despite this inconvenience, you were able to enjoy both your stay in Granada and the apartment. It would be a pleasure to welcome you again in the future and to provide you with an even more satisfying experience.
Réponse du service qualité
Dear Sarah,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
We stayed in winter and did encounter some issues with warmth, however, a heater was brought and the Aircon was largely repaired and towels were used a sdraft excluders. However, it´s a unique property: the location, the view the calm. It´s a place you want to come home to and a space you don´t want to leave. It is not far from where a car will bring you so you don´t have the 100 steps to home, but it is in the historic centre. If you have the opportunity to book, do.
Réponse du service qualité
Dear Adamandia,
We sincerely thank you for taking the time to write your review. We are pleased to hear that you enjoyed the location, the view, and the tranquility of our property, as well as the feeling that it was a special place you would like to return to.
However, we regret that some aspects of your stay were not entirely to your liking. That being said, we are glad to know that our team was able to resolve the issues promptly, making your experience more comfortable.
Thank you again for your valuable feedback, and we hope you will give us another opportunity to make your next stay even more enjoyable.
Réponse du service qualité
Dear Mayra,
Thank you for your kind feedback. We are pleased to hear that you found the apartment beautiful and well-located.
It would be a pleasure to welcome you again in the future.
Réponse du service qualité
Dear Graeme,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the excellent location of the apartment, which allowed you to comfortably explore the surroundings, including your visit to the Alhambra.
We sincerely apologize for the inconvenience regarding the heating. We understand how important it is to feel comfortable during your stay, and we normally strive to resolve any issues quickly and efficiently. However, on this occasion, the situation took longer than expected to be addressed. Please be assured that such situations are not typical, and we are taking measures to prevent them from happening in the future.
We greatly appreciate your understanding and look forward to welcoming you again to offer you an even more satisfying stay.
Réponse du service qualité
Estimado Isaac,
Le agradecemos sinceramente por sus amables palabras. Nos complace saber que disfrutó de su estancia y de la casa en general.
Lamentamos el inconveniente que experimentó con la calefacción del salón, pero nos alegra escuchar que nuestra pronta respuesta y la solución proporcionada fueron de su agrado. Siempre trabajamos para ofrecer soluciones rápidas y eficaces, y nos alegra saber que nuestros esfuerzos fueron apreciados.
Agradecemos nuevamente sus comentarios y esperamos tener el placer de recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Thomas,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay and felt right at home. It’s great to know that you appreciated the views and the central location, making it easy for you to explore everything nearby.
We would be delighted to welcome you again in the future.
Réponse du service qualité
Estimada Mari Paz,
Le agradecemos sinceramente sus amables palabras sobre nuestra ubicación, el alojamiento y la limpieza. Nos llena de satisfacción saber que disfrutó de su estancia con nosotros.
Sin embargo, lamentamos cualquier inconveniente relacionado con la calefacción. Nos ha sorprendido esta situación, ya que no suele ser habitual en nuestros servicios. Dicho esto, queremos destacar que nuestro equipo está siempre a disposición de nuestros huéspedes para atender cualquier necesidad que pueda surgir durante su estancia. Además, valoramos profundamente sus observaciones, pues nos permiten identificar áreas de mejora y garantizar la excelencia en el servicio que ofrecemos.
Esperamos tener el privilegio de recibirle nuevamente en el futuro y asegurarnos de que su próxima experiencia sea aún más agradable y confortable.
Réponse du service qualité
Dear Rutger,
Thank you very much for your kind comment. We are delighted to know that you enjoyed the apartment, its central location, as well as the views and the amenities we offer. We strive to provide a memorable experience for our guests, and your words are a wonderful reflection of that.
We look forward to the opportunity to host you again in the future.
Réponse du service qualité
Dear Geeta,
We sincerely appreciate you taking the time to share your feedback about your recent stay with us. First and foremost, we would like to extend our most heartfelt apologies for the inconvenience caused.
We completely understand your frustration regarding the maintenance work carried out in the second bathroom. While these repairs were necessary and could not be postponed to ensure the functionality and quality of the accommodation in the short and long term, we acknowledge that they impacted your comfort during your stay. Despite our efforts to minimize the disruption, we regret that the measures we took were not sufficient to prevent the inconveniences you and your family experienced.
We are deeply saddened to learn that our efforts to address your dissatisfaction were not entirely satisfactory. Once again, please accept our sincerest apologies. We reaffirm our commitment to learning from this experience, improving our processes, and ensuring that similar situations do not occur in the future.
We sincerely hope that this experience will not permanently affect your perception of our service. We would love to have the opportunity to welcome you again in the future, with the promise of providing a completely satisfactory and hassle-free stay.
Réponse du service qualité
Dear Suzan,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the beautiful location with views of the Alhambra and its proximity to the historic center of Granada. It’s wonderful to know that you had such a pleasant stay.
We truly appreciate your comments and hope to welcome you again in the future.
Réponse du service qualité
Dear Santiago,
Thank you very much for sharing your feedback. We are pleased to hear that you enjoyed the apartment´s location, its proximity to the main attractions in the old town, and the stunning views, as well as the restaurant recommendations we provided.
Regarding the issue with the smell, we sincerely regret any inconvenience this may have caused. Our team is committed to providing the highest level of cleanliness to ensure the best possible experience. This type of situation is not common in our services, and we will take your comments into account for improvements.
Thank you again for your observations, and we hope to have the opportunity to welcome you again in the future, offering an even better experience.
Réponse du service qualité
Dear Timothy,
Thank you very much for sharing your experience. We are pleased to hear that you enjoyed the location and design of the apartment, as well as the communication with the host. We regret that you encountered an issue with the heater, and while we are glad it did not affect your overall experience, we are saddened that we were not informed during your stay, as we would have been happy to address any inconvenience right away.
We also appreciate your suggestions regarding the access to the apartment by car, which we will take into account to improve the convenience for future guests.
Thank you for your recommendation, and we hope to have the pleasure of hosting you again in the future.
Réponse du service qualité
Dear Mary,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the breathtaking views and found the space to be both spacious and impeccably clean. It was a pleasure hosting you, and we hope to welcome you back in the future.
Réponse du service qualité
Dear Lisa,
We sincerely appreciate your kind comments and are delighted to know that you enjoyed the breathtaking views of the Alhambra and the apartment´s excellent location. We are pleased that you had an enjoyable stay and were able to explore the area comfortably.
We deeply regret any inconvenience related to the aspects you mentioned during your stay. Please rest assured that we are actively working to address the issues raised to ensure they do not affect the experience of our future guests.
Your feedback is invaluable to us as it helps us continuously improve and provide a better experience. We are taking the necessary steps to resolve these matters effectively.
It would be our pleasure to welcome you back in the future and offer you an even more satisfying stay.
Réponse du service qualité
Dear Virginie,
We sincerely thank you for your review and are glad to hear that you found the flat nice and well located. It is a pleasure that you enjoyed the views of the Alhambra from the living room and that the attention you received was to your liking.
We appreciate you taking the time to share your experience and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Jill,
We sincerely thank you for your review and are pleased to hear that you had a fabulous stay in our flat. We are glad that you enjoyed the peace and quiet of the place, as well as its convenient location for exploring the surrounding area.
It is a pleasure to know that the views of the Alhambra added a special value to your experience. We appreciate you taking the time to share your feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Estimado Alejandro,
Muchas gracias por su comentario. Nos alegra saber que tuvo una experiencia tan positiva. Esperamos tener el placer de recibirlo/a nuevamente en el futuro.
Réponse du service qualité
Dear Kimberly,
Thank you very much for your detailed review and for sharing your experience with us. We are glad to hear that you enjoyed the apartment, its location and the spectacular views it offers. We appreciate that you noted the good communication with our team.
We sincerely regret any inconvenience you experienced with the air freshener. We appreciate your patience as we worked to resolve the situation, and we are glad that our team responded effectively to your messages.
We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Sonia,
We sincerely thank you for your detailed and kind comments. We are very happy to hear that the location, privacy and tranquility of the flat, as well as the decor and spacious common areas, were to your liking.
It is a pleasure to know that our facilities contributed to a pleasant stay. We are also glad that our team was helpful during your check-in and that you enjoyed their recommendations.
We appreciate your confidence in our accommodation and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Selena,
Thank you very much for your wonderful review. We are delighted that you found our flat to be the best during your trip to Spain. We are glad that you enjoyed the views, the location, and that the space and cleanliness were to your liking.
We look forward to welcoming you again on future visits.
Réponse du service qualité
Dear Olivier,
Thank you so much for your kind review and for sharing your experience. We are glad to hear that the flat respected your expectations and was perfect for your group. The location is definitely one of the highlights and we are pleased to hear that you were able to enjoy the convenience of having everything within easy reach.
We are also pleased that the air conditioning contributed to a pleasant rest and that the views of the Alhambra were to your liking.
It will be a pleasure to welcome you again in the future.
Réponse du service qualité
Estimada Ángeles,
Muchas gracias por sus amables comentarios y por recomendarnos. Nos alegra saber que disfrutaron del apartamento y encontraron todo lo necesario para una estancia cómoda. Lamentamos sinceramente el inconveniente que representó no contar con el ascensor durante su visita. Debido a una reparación imprevista, nos vimos en la necesidad de realizar un mantenimiento urgente del ascensor durante dos días, lo cual desafortunadamente coincidió con su estancia.
Nos complace informar que el ascensor ya se encuentra plenamente operativo para recibir a nuestros futuros huéspedes con todas las comodidades. Apreciamos de nuevo su comprensión y sus palabras positivas. Será un gusto recibirlos nuevamente en su próxima visita.
Réponse du service qualité
Dear Ting,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Réponse du service qualité
Estimado Rafael,
Le damos las gracias por compartir su opinión sobre su estancia en apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Será un placer volver a recibirle en un futuro.
Réponse du service qualité
Estimado Hegoi,
Muchas gracias por sus amables palabras y por tomarse el tiempo de compartir su experiencia. Nos alegra saber que disfrutaron de una maravillosa semana en Granada.
Lamentamos que la cocina haya resultado un poco pequeña para el grupo. Nos esforzamos por ser lo más transparentes posibles en las fotos y descripciones de nuestros apartamentos, y sentimos mucho si en esta ocasión no fue suficiente para cubrir sus necesidades.
Esperamos que, a pesar de este inconveniente, haya disfrutado de su estancia, y estaremos encantados de recibirlo nuevamente en el futuro.
Réponse du service qualité
Estimada Alicia,
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Réponse du service qualité
Dear Jiwon,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Dear Kreso,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Estimado Paco,
Agradecemos de manera sincera y entusiasta sus alabanzas. Nos alegra enormemente que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros y nos inspira a seguir mejorando cada día.
Réponse du service qualité
Estimado Mariano:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita.
Departamento de Calidad
Réponse du service qualité
Dear Azmir,
Thank you very much for your kind words and compliments about the location of our flat. We are glad to hear that you enjoyed your stay in the charming Albaicín and the proximity to the Alhambra, as well as the spectacular views and the spaciousness of the flat.
We sincerely regret the inconvenience caused in the shower area. We thank you for your patience and understanding and assure you that our team will review this issue and make improvements as soon as possible. Your feedback is very valuable to us as it helps us to continue to improve.
We look forward to welcoming you again in the future.
Réponse du service qualité
Dear Paolo,
Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Quality Department
Réponse du service qualité
Estimada Magaly:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Departamento de Calidad
Réponse du service qualité
Dear Moh,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department
Réponse du service qualité
Dear Danika,
Thank you for your feedback. We´re glad to hear that you found the decor lovely and enjoyed the unique outdoor laundry room, which proved to be both fun and effective. It´s great that you found the views stunning and that they enhanced your visit. We appreciate your stay with us and hope to welcome you back in the future.
Réponse du service qualité
Estimados Eduardo y Veronica:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Réponse du service qualité
Estimado Emilio:
Agradecemos profundamente sus amables palabras y su detallado comentario sobre su estancia en nuestro apartamento en Granada. Nos complace saber que disfrutó de las increíbles vistas, la excelente ubicación, la limpieza y la comodidad que ofrecemos. Nos enorgullece proporcionar una experiencia que combine el encanto de un edificio antiguo con las comodidades modernas, y es maravilloso saber que usted y su familia considerarían hospedarse con nosotros nuevamente.
Lamentamos sinceramente cualquier inconveniente causado por el ambientador automático en uno de los baños. Nos hubiera encantado que se pusiera en contacto con nuestro equipo durante su estancia; con gusto habríamos intentado solucionar el problema inmediatamente.
Agradecemos sus comentarios constructivos, ya que nos ayudan a mejorar continuamente nuestros servicios y garantizar una estancia agradable para todos nuestros huéspedes. Estamos a su disposición para cualquier necesidad futura y esperamos darles la bienvenida nuevamente en su próxima visita a Granada.
Réponse du service qualité
Dear Benjamin,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Réponse du service qualité
Dear Pastora,
Thank you very much for your kind review. We are pleased to hear that you enjoyed your stay in our modern, well decorated and spacious flat.
We are especially glad that you appreciated the excellent location of the flat as well as its design and comfort.
We appreciate your recommendation and look forward to welcoming you again on your next visit.
Quality Department
Réponse du service qualité
Dear Becca,
Thank you for your feedback regarding your recent stay at our apartment in Granada. We are delighted to hear that you found the apartment lovely and spacious, and that its convenient location enhanced your exploration of the city. We take great pride in offering comfortable accommodations for our guests to unwind and appreciate the beauty of Granada, particularly the stunning view of the Alhambra from the living room.
We appreciate your constructive comments. We are already taking steps to address these concerns as promptly as possible, as we prioritize the cleanliness and comfort of our guests´ experience. Your satisfaction is important to us, and we are grateful for your understanding and patience.
Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful visit to Granada in the future.
Réponse du service qualité
Dear Gaye,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Granada. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Réponse du service qualité
Dear Keeseung,
Thank you very much for leaving these comments. We are delighted that you enjoyed your stay with us.
Réponse du service qualité
Dear Iona,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Réponse du service qualité
Dear Luisa,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Réponse du service qualité
Estimada María:
Estamos muy agradecidos por sus amables palabras sobre su reciente estadía en nuestro apartamento. Estamos encantados de que haya disfrutado de la ubicación conveniente y el ambiente acogedor. Gracias por elegirnos para su estadía, y esperamos darle la bienvenida de nuevo pronto.
Réponse du service qualité
Dear Shuang,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Quality Department.
Réponse du service qualité
Dear Pauline,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Réponse du service qualité
Dear Biany,
First and foremost, we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Réponse du service qualité
Dear Dave,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Réponse du service qualité
Estimado Ricardo:
Es un placer saber que ha disfrutado de la ubicación de nuestro [Nombre del Apartamento] en [Nombre de la Ciudad]. La ubicación es una de nuestras características más valiosas, y estamos encantados de que haya tenido la oportunidad de experimentarla plenamente.
Réponse du service qualité
Estimada Enid:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Small thing but the bedroom doors made loud creaking sounds.
Réponse du service qualité
Dear Ari,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Quality Department
Réponse du service qualité
Dear Webster,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Réponse du service qualité
Dear Bruno,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Réponse du service qualité
Estimada Sandra:
Agradecemos sinceramente sus comentarios y lamentamos profundamente que hayan experimentado dificultades con el estacionamiento durante su estancia en nuestro apartamento. Reconocemos plenamente que las opciones de estacionamiento en el centro de Granada son limitadas y comprendemos cómo esto puede afectar su experiencia.
La ubicación privilegiada de nuestro apartamento en el corazón de la ciudad, aunque ofrece innumerables ventajas en términos de accesibilidad a los puntos de interés, también puede presentar desafíos en cuanto al estacionamiento. Entendemos que esta situación puede haber sido inconveniente para ustedes y nos disculpamos por cualquier molestia que hayan experimentado como resultado.
Queremos reiterar que nuestro equipo está siempre disponible las 24 horas del día para brindarles la información necesaria y asistirlos en todo lo que esté a nuestro alcance para que su estadía sea lo más placentera posible. Valoramos profundamente su retroalimentación y la utilizaremos para mejorar nuestros servicios y garantizar una mejor experiencia para futuros huéspedes.
Réponse du service qualité
Estimado Sara:
agradecemos sinceramente su comentario y nos complace saber que su experiencia en nuestro piso fue espectacular. Nos esforzamos por ofrecer alojamientos que cumplan con las expectativas de nuestros huéspedes, y nos alegra que el piso haya sido tal y como lo imaginaba a través de las fotos. Nos alegra que haya encontrado la ubicación conveniente y cerca de todo lo que deseaba visitar. Es nuestro objetivo proporcionar una estancia cómoda y accesible para todos nuestros huéspedes. Es un honor para nosotros haber contribuido a que su estancia fuera increíble. Si decide volver en el futuro, estaremos encantados de recibirle nuevamente.
Réponse du service qualité
Dear Carole,
Thank you for your glowing review. We´re thrilled to hear that you found our apartment amazing and enjoyed the breathtaking views of the city rooftops and the Alhambra. It´s fantastic to know that our central location allowed you to explore Grenada easily on foot, although we understand the challenge of parking. We hope this minor inconvenience didn´t overshadow your overall experience. Should you decide to return to Grenada, we would be honored to host you again.
Un poco frio por poner alguna pega
Réponse du service qualité
Estimada Cristina:
Agradecemos sinceramente su comentario elogioso sobre la decoración y las vistas de nuestro establecimiento. Nos alegra saber que estos aspectos hayan contribuido a su experiencia durante su estancia. Lamentamos que haya experimentado una sensación de frío. Tomamos nota de su comentario y revisaremos nuestras opciones para garantizar un ambiente más cálido y acogedor para nuestros huéspedes en el futuro.
Esperamos tener el placer de darle la bienvenida nuevamente y brindarle una experiencia aún más satisfactoria en su próxima visita.
Departamento de Calidad.
Réponse du service qualité
Dear 漪萍 王,
Thank you for sharing your experience with us. We´re delighted to hear that you enjoyed the perfect view and location, as well as the convenience of being only 7 minutes away from the airport shuttle bus station. It´s wonderful that you could admire the beauty of the Alhambra from your room. We appreciate your feedback regarding the shower water, and we´ll be sure to address this issue promptly to ensure a more comfortable experience for our future guests.
Thank you once again for your valuable input, and we hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Estimada Lomaplast:
Agradecemos sinceramente su comentario y nos complace saber que disfrutó de su estancia, apreciando la ubicación, la vista y la belleza del departamento. Lamentamos los inconvenientes experimentados con la ducha y los problemas de agua caliente. Tomaremos medidas para abordar estos problemas y garantizar una experiencia más satisfactoria en el futuro. Esperamos tener la oportunidad de darle la bienvenida nuevamente.
Réponse du service qualité
Dear Kaneshkk,
We are thrilled to hear that you enjoyed your stay at our accommodation during your trip to Granada. It´s a pleasure to have provided you with an excellent experience. We appreciate your kind words about the location in the historic center, and we apologize for any inconvenience with parking. We´re glad to know you appreciated the aesthetics of the interiors and the stunning view from the living room, overlooking the illuminated Alhambra. Your feedback is valued, and we hope to have the privilege of welcoming you back in the future.
Réponse du service qualité
Dear 유희 김,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Réponse du service qualité
Estimado Ricardo:
Agradecemos sinceramente su detallado comentario y nos alegra saber que disfrutó de su estancia en nuestro apartamento. Estar ubicados en el centro de la ciudad cerca de los principales monumentos, hace que el acceso en coche sea complicado debido a las calles peatonales, sin embargo, le agradecemos su recomendación sobre la avenida más cercana para descargar maletas. Nos gustaría resaltar también que nuestro equipo siempre esta disponible para ofrecer cualquier recomendación sobre el parking más cercano. Tomaremos en consideración sus comentarios sobre la disponibilidad de agua caliente para evitar situaciones similares en el futuro. Esperamos tener la oportunidad de recibirlo nuevamente y ofrecerle una estancia aún más placentera. Gracias por su recomendación.
Réponse du service qualité
Estimada Lucia:
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas. Nos alegra saber que la ubicación ha sido buena para usted y que disfrutó de las vistas a la Ahambra. Será un placer recibirles de nuevo en el futuro.
Réponse du service qualité
Dear Andrew,
Thank you for your kind review. We´re delighted to hear that you found our apartment very comfortable, especially in its great location. It´s wonderful that the two bathrooms accommodated your two family groups well. We´re pleased that the generous space and various relaxation areas added to your overall experience. We appreciate your feedback, and it was a pleasure hosting you. If your future travels bring you back to the area, we would be honored to welcome you again.
Réponse du service qualité
Dear Lisandro,
Thank you for your kind words and positive review. We´re delighted to hear that you and your family enjoyed your stay in our well-located, nicely decorated, and furnished apartment. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If your travels bring you back to Granada, we would be honored to host you again. Safe travels, and thank you for choosing our apartment.
Réponse du service qualité
Dear Lisa,
Thank you for your glowing review. We´re thrilled to be considered one of the best apartments you´ve stayed at. It´s fantastic to hear that you enjoyed the unbelievable views of the Alhambra, comfortable furniture, ample space, and central location. We appreciate your kind words about our agent and would be delighted to welcome you back without a doubt. Your satisfaction is our priority.
Réponse du service qualité
Estimada Matilde,
Agradecemos sinceramente su entusiasta comentario. Nos complace saber que su experiencia fue espectacular y que la ubicación del departamento fue inmejorable para usted. Nos alegra que haya encontrado el departamento impecable y hermoso, con una vista increíble, y que las camas resultaron cómodas.
Apreciamos sus amables palabras hacia nuestra anfitriona y su disposición atenta. Será un honor recibirla nuevamente si decide volver en el futuro.
Réponse du service qualité
Estimada Miriam:
Agradecemos sinceramente su amable comentario. Nos complace saber que su experiencia estuvo a la altura de sus expectativas y que encontró nuestro lugar céntrico, limpio y acorde a las imágenes. Nos esforzamos por ofrecer ubicaciones privilegiadas y servicios de calidad. Esperamos tener el honor de recibirle nuevamente en el futuro y ofrecerle aún má estancia más placentera.
Réponse du service qualité
Estimada Carla:
Agradecemos sinceramente su amable comentario. Nos complace saber que tuvo una estancia agradable y disfrutó de la vista espectacular. Su satisfacción es nuestra prioridad, y esperamos darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Estimada Carla:
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Departamento de Calidad.
Réponse du service qualité
Estimada Fernanda:
Nos sentimos verdaderamente honrados por su positivo comentario, y le damos las gracias especialmente por destacar la ubicación de nuestro establecimiento. Nos complace enormemente que esta haya añadido valor a su estancia. Esperamos poder servirle de nuevo en futuras visitas.
Nulla
Réponse du service qualité
Dear Maria Teresa,
Thank you so much for your wonderful review. We´re thrilled to hear that you found our apartment fantastic, well-equipped, and comfortable, with the added bonus of a view of the Alhambra. It´s great that the common area met your expectations with a large table and welcoming sofas. We appreciate your positive comments about the central location. We look forward to hosting you again.
Quality Department.
Réponse du service qualité
Dear Marian, Thank you for taking the time to share your positive experience. We appreciate your kind words and look forward to welcoming you back in the future.
Quality Department
Réponse du service qualité
Dear Jamie,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Réponse du service qualité
Dear Anton, Thank you for your kind words about our apartment, highlighting its elegance and the magnificent view of the Alhambra and its surroundings. We´re pleased to hear that the interior has everything you could need during your stay. Your satisfaction is our priority, and we look forward to welcoming you again in the future.
Quality Department
Réponse du service qualité
Dear Luigi,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Quality Department.
Réponse du service qualité
Dear Armelle,
Thank you so much for your kind words. We´re delighted to know that you enjoyed exploring the city´s beautiful views from our apartment. We truly appreciate your positive remarks about the warm welcome provided by our host. We hope to have the pleasure of hosting you again for a longer visit in the future.
Quality Department.
Réponse du service qualité
Estimada Gabriela:
Estamos profundamente agradecidos por su emocionante comentario y nos llena de orgullo saber que nuestro apartamento fue el mejor alojamiento de su viaje. Nos alegra inmensamente que la belleza, la limpieza y la decoración del espacio, así como las inigualables vistas a la Alhambra, hayan superado sus expectativas y tocado sus emociones. Agradecemos sus amables palabras hacia Elvira y su excelente servicio y recomendaciones. Es un honor para nosotros haber contribuido a que su experiencia en Granada fuera perfecta. Nos entusiasma la perspectiva de darles la bienvenida de nuevo en el futuro. Muchas gracias por elegirnos.
Réponse du service qualité
Dear Anna,
Thank you for taking the time to leave such a wonderful review. We´re thrilled to hear that you found our apartment fantastic and that it lived up to your expectations, just as depicted in the photos. The view from the living room is indeed something special and we´re delighted that you enjoyed it. We´re also pleased to hear that you had a positive interaction with our hosts, who responded promptly and provided you with excellent recommendations for dining out.
Your desire to return one day is the highest compliment we could receive, and we would be absolutely delighted to welcome you back.
Réponse du service qualité
Dear Muhlis,
Thank you for your positive feedback. We´re delighted to hear that you enjoyed the spacious and central apartment in the heart of Granada. The views of the rooftops and the Alhambra truly are grand, and we´re pleased to know that they lived up to the photos.
We appreciate your suggestion about the kitchen equipment and will certainly look into making any necessary improvements. We aim to provide a great experience for our guests, and your feedback is valuable.
Thank you for recommending our accommodation, and we hope to host you again in the future.
Réponse du service qualité
Dear Melissa,
We greatly appreciate your feedback! It´s wonderful to hear that you enjoyed the absolutely stunning view of the Alhambra from our location. Being centrally situated and within walking distance of Granada´s attractions is indeed a great advantage for our guests. We hope you had a fantastic time exploring the city, and we would be delighted to welcome you back in the future. Thank you for choosing our accommodation.
Réponse du service qualité
Dear Lauren,
Thank you so much for your glowing review. It´s wonderful to know that you found the apartment stunning and well-equipped with all the amenities you needed. We take great pride in ensuring that our guests have a comfortable and enjoyable experience.
The incredible view from the apartment is indeed a highlight, and we´re delighted it added to your experience. We´re also pleased to hear that Roberto, our host, provided you with excellent communication and directions, making your check-in and check-out seamless.
Your recommendation means the world to us, and we would be more than happy to host you again in the future.
Réponse du service qualité
Dear Suhhyue,
Thank you for your kind review. We appreciate your positive feedback regarding the excellent location and the stunning view of the Alhambra Palace from your room. We´re delighted to hear that you found our home to be clean and comfortable, which are qualities we prioritize for our guests´ enjoyment.
Your satisfaction is important to us, and we are grateful for your recommendation. Should you plan to visit Granada again in the future, we would be delighted to host you once more and provide you with another enjoyable stay.
Réponse du service qualité
Dear Joey,
Thank you for your thoughtful review. We´re delighted to hear that you found the location incredible and enjoyed the proximity to key attractions, as well as the breathtaking views of La Alhambra and the city.
We sincerely apologize for the inconvenience you experienced with the shower drainage issue during your stay. Our team takes maintenance concerns seriously, and we appreciate your patience. Rest assured, we will address this matter promptly to ensure it doesn´t recur.
Your feedback is invaluable, and we hope to have the opportunity to host you again in the future.
Réponse du service qualité
Dear Marjorie,
Thank you for your kind words. We´re thrilled to hear that you found our place clean and beautiful. Guest satisfaction is our top priority, and we´re delighted that you enjoyed your stay.
We look forward to hosting you again in the future.
Réponse du service qualité
Dear Pj,
Thank you for your kind words. We´re delighted to hear that our greeting staff provided you with incredibly friendly and helpful service, going the extra mile to ensure your comfort. Guest satisfaction is our top priority, and we´re thrilled to know that you had a positive experience. We look forward to serving you again in the future.
Réponse du service qualité
Estimada Lorena:
Gracias por sus palabras. Nos alegra saber que la ubicación, la limpieza y el apartamento en general fueron de su agrado, cumpliendo con sus expectativas. Le agradecemos también la mención que hace sobre nuestro amable equipo de atención al cliente. La satisfacción de nuestros huéspedes es nuestro principal objetivo, y saber que hemos conseguido cumplirlo con ustedes nos motiva a continuar trabajando en ofrecer el mejor de los servicios. Esperamos poder recibirles de nuevo en un futuro próximo.
Réponse du service qualité
Dear Émilie, We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will continue to uphold our commitment to exceptional service to ensure your next stay is even better.
Quality Department
Réponse du service qualité
Dear Saad,
Thank you for taking your time to share your review with us. We are really sorry to hear about the difficulties you encountered during your stay. We understand that sometimes can be difficult get to the apartment, especially if you go by car, due that our apartment is located in the heart of the city, near the most important monuments and just in the heart of famous Plaza Nueva square of Granada, the access could be a bit difficult because most of the streets are pedestrian. Regarding the odor, we do apologize about it, sometimes due to the weather is impossible to control it, but we always are working hard to avoid it aplying some products and making a good cleaning works. We would have liked to have some information about it during your stay in order to have given you an adequate response to the problems you mention before. Finally, we are sorry about the missunderstanding with our cleaning staff, normally check out time is at 11, that is the reason why our staff go inside to the apartment after that time, she didn´t know that you were still inside. We are aware that after the inconvenience you were allowed to check in late and we hope this has made your departure more pleasant. We value your feedback and will take immediate steps to address these issues to ensure a better experience for all our future guests. We hope to have the opportunity to serve you in the future to offer you a better stay.
Réponse du service qualité
Estimada Carola:
Agradecemos mucho tus amables palabras sobre el apartamento y nos alegra saber que disfrutaste de tu estancia en Granada. Nos complace saber que la limpieza, la decoración y las vistas contribuyeron a una experiencia positiva. Lamentamos cualquier inconveniente relacionado con el acceso al centro de la ciudad y agradecemos tus sugerencias sobre cómo abordar esa situación. Estamos encantados de haber sido parte de tu experiencia en Granada. Gracias por elegir nuestro alojamiento y estaremos encantados de volver a recibirle en el futuro.
Réponse du service qualité
Dear Krupskaya,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Réponse du service qualité
Dear Callum,
Thank you for choosing our apartment for your recent stay. We are grateful that our location contributed positively to your experience. We strive to provide our guests with a prime position in the city, offering convenience and easy access to attractions and amenities. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again soon.
Réponse du service qualité
Dear Juan Carlos,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Carlos,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Réponse du service qualité
Dear Erin,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.