Magnifique penthouse avec terrasse privée et vues de rêve à l’Alhambra situé dans le centre de la ville, à quelques mètres de la cathédrale.
C’est un appartement de haute qualité récemment meublé et équipé dans le moindre détail. Il se compose de 3 chambres doubles, 2 salles de bains complètes, une avec bain à remous, un salon lumineux et extérieur avec terrasse privée et une cuisine séparée et équipée avec tout ce dont vous avez besoin pour votre séjour.
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Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Penthouse Plaza Nueva
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Réponse du service qualité
Dear Andy,
Thank you so much for your glowing review. We´re thrilled to hear that your stay in our Airbnb was among the best you´ve experienced. The breathtaking view of the Alhambra Palace from our massive balcony is indeed a highlight, and we´re delighted it made your stay special.
It´s wonderful to know you enjoyed the spacious and well-decorated accommodation, as well as the vibrant neighborhood with its lively square, bars, restaurants, and even a Flamenco bar next door. We take pride in providing a convenient and enjoyable experience.
We´re truly honored that your time here will be a cherished memory, and we look forward to hosting you again in the future.
Réponse du service qualité
Dear Marco,
Thank you so much for your wonderful review. We´re thrilled to hear that you had an amazing experience at our place and that you enjoyed the patio with its fantastic views of the Alhambra.
It´s great to know that you appreciated the brand new and beautiful living room and kitchen. Your recommendation means a lot to us, and we look forward to hosting you again in the future.
Réponse du service qualité
Dear Laurie,
Thank you for taking the time to share your thoughts. We´re delighted that you appreciated our property´s excellent location and the breathtaking terrace with its stunning view of the Alhambra.
We hope to have the pleasure of hosting you again in the future. Thank you for choosing us.
Réponse du service qualité
Dear Emilie,
Thank you so much for your wonderful review. We´re thrilled to hear that you and your family of 6 had a comfortable stay and enjoyed the beautiful location. Your satisfaction means a lot to us, and we couldn´t ask for a better endorsement. If you ever decide to visit again, we´d be more than happy to host you once more.
Réponse du service qualité
Dear Ulrich,
Thank you for taking the time to share your thoughts about your recent stay in our spacious city apartment located in the heart of the Oriental Quarter. We´re delighted to hear that you found the apartment conveniently situated, with all the attractions and shopping options, including a supermarket, nearby.
We´re especially pleased that you enjoyed the wonderful rooftop terrace with its covering, which adds to the charm of our property.
However, we are genuinely sorry to hear about the unpleasant odor in one of the bathrooms, this is an isolated situation, but we will investigate and address this issue promptly to ensure a more pleasant experience for our future guests.
Your comfort and satisfaction are important to us, and we hope you will consider staying with us again to offer you a better stay.
Quality Department.
Réponse du service qualité
Dear Juliet, We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.
Quality Department
Réponse du service qualité
Dear Todd, Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Department
Réponse du service qualité
Dear Maryse, Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Quality Department
Réponse du service qualité
Dear Tom,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Réponse du service qualité
Dear Mazen,
Your feedback warms our hearts! We´re genuinely pleased that you had such a positive experience, from the breathtaking view to our host´s assistance. We´re honored by your kind words about our communication and the apartment itself. Thank you for sharing your thoughts, and we´d be absolutely thrilled to welcome you back in the future.
Réponse du service qualité
Dear Nathan, We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department
Réponse du service qualité
Dear Olivier,
Your feedback emphasizing the terrace and facilities of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Réponse du service qualité
Dear Stella,
We extend our heartfelt gratitude for your incredibly positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you in our apartment. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future. If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better. Thank you for being our valued guest.
Réponse du service qualité
Dear Michael,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Revel,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Ricardo & Gabriela,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Miranda,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Dear Sinead,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Tarsy,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Dear Abby,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Rob,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Réponse du service qualité
Dear Ruslania Furtado,
We truly value your feedback and apologize for any discomfort you experienced during your stay.
Firstly, we do apologize about misunderstanding regarding to apartment access, is true that in most of the Andalusian cities, the car access to the centre is restricted. On the other hand, we regret that the cleanliness was not up to standard, and we are sorry for the problems caused in the bathroom and with the plumbing.
We are happy to know that you enjoyed the location and views of our apartment as well as is glad to know our team answering you request fast, because your satisfaction is our highest aim.
We would be delighted if you would give us another opportunity to welcome you back and make your stay as satisfactory as possible.
Réponse du service qualité
Dear Gabriela Fabri,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Cheryl. We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Gina. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Sergio. thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Ryan. Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Jeannie. Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Keyur. Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Lisa. We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear David,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Michèle,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Alistair,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sam,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Granada. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bilal,
We are honoured to receive your positive feedback about your stay at our tourist apartment in Granada. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Gabriel,
Thank you for sharing your positive experience at our apartment. We are thrilled to hear that you enjoyed the incredible penthouse with its stunning views.
We apologize for the inconvenience caused by the lack of instructions for the stove and microwave, as well as the issue with the broken TV. We understand that this can be frustrating and we are sorry for any inconvenience caused. We will take your feedback into consideration to ensure that our guests have clear instructions for using all of our amenities.
We are glad to know that our team ultimately responded to the issue with the TV and that a new one was installed.
Thank you for recommending our apartment and for your valuable feedback. We hope to have the opportunity to welcome you back soon for an even better stay.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Pablo:
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Theodore,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ed,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Arun,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Andrés,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jane,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Matt,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ingrid:
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Avon,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
El apartamento está reformado y tiene todo lo que se podría necesitar. Aires acondicionados, terraza, salón-comedor y dos baños. La "suite" con vestidor y bañera de hidromasaje era genial.
Como toda Granada, pero esa zona en especial para aparcar es imposible. Los chorros de la bañera de hidromasaje estaban sucios y tenían su truco para encenderlo.
Réponse du service qualité
Estimado Salvador:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Asimismo, le agradecemos las críticas constructivas que ha compartido con nosotros. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Beth,
Thank you for choosing our apartment and for the remarks on the central location. We are very happy that you had a pleasant stay. We also take good not of your recommendations. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Caitlin,
It is our greatest satisfaction to know that the apartment exceded your expectations. Thank you as well for the recommendation. It will be our honour to receive you again on your next trip to Granada.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jessica,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jessica,
Thank you for taking the time to write this detailed review of your stay and the apartment. Thank you as well for the remarks on the areas where we can do with some improvement. We are happy that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada María:
le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Margaret,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Carl,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Réponse du service qualité
Dear Laura,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Pamela,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Vicker,
thank you for the time you spent to write a review about your stay and for sharing your valuable feedback. We are sorry for the inconvenience you experienced during your stay, but we are happy that we could find a solution to fix it and make your stay more pleasant. We look forward to receiving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mackenzie, Thank you for sharing your experiences following your recent visit to our apartment. We are happy that we could meet your expectations and make of your holidays and unforgettable experience. Thank you also for highlighting the location of the apartment and its views. We are looking forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Anu, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area. We look forward to welcoming you back again very soon.
Réponse du service qualité
Estimada Inés: Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento y las personas que le recibieron fueran capaces de cumplir con sus expectativas durante su estancia. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Réponse du service qualité
Dear Julia, We are sincerely grateful for the time you spent to share your comments on your recent stay in our apartment, your detailed review will certainly assist in order to keep on improving the quality of our services for our guests. We are sorry to read about the smell coming from the plumbing. Should we have known about it during your stay, we would have sent our maintenance personnel to neutralize it. Moreover, we read with high concern your comments about the communication with our staff regarding the keys and the information about parking. We have been repeatedly praised for our professionalism and we are not used to read such reviews. We will bring it to the attention of the head of department. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests´ experiences with us and we hope you will visit us again in the future.
Réponse du service qualité
Dear Jackie, thank you for your feedback. It is wonderful to hear that your stay with us was a memorable one.
Hope to have the opportunity to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Shivani, thank you very much for staying with us. We highly appreciate your time you took to share your personal experience and we are thankful for your constructive comments. We are sorry for the imperfections in our services you mentioned. Our team is always available for our guests during the stay, next time please do not hesitate to contact our team for point our any detail which does not reflect our high standards related to hygiene and cleanliness.
Thank you for choosing our apartment for your stay in Granada. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Aylin, we are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Alexander, thank you for your detailled review. Comments like yours help us to understand how our guests enjoy their stay with us.
We look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Kathleen, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Eric, thank you very much for sharing this great review of your stay in our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our unbeatable location plays a key role to our guests´ overall experience.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Wow! The view was unbelievable. We enjoyed every minute of our stay here. The location was perfect and the view was out of this world.
Réponse du service qualité
Dear Heather, thank you very much for sharing this great review of your stay with us. We are pleased that our apartment and its unique location which offer excellent views were to your satisfaction.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Rachel, thank you very much for your feedback. We are glad to know that you enjoyed your stay in our apartment so much and would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Amy, we are pleased you enjoyed your stay with us and we appreciate your highlights on our great location.
Hope to meet you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Estimada Sandra, nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Casey, we are glad to know that you enjoyed your stay in our apartment so much and are willing to come back. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días inolvidables con nosotros.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Evan, thank you very much for your kind feedback, and your detalled comments regarding your stay in our apartment. We are glad to know that you had a memorable stay.
It was a pleasure to assist your family and we hope to see you soon again.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for your review regarding your stay and we are delighted to read that we were able to match your holiday expectations.
We truly hope to have the opportunity to welcome you back on your next visit to Granada.
Aija Teilane
Quality Department
Réponse du service qualité
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de su estancia con nosotros.
Estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en nuestro apartamento y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you very much for leaving these wonderful comments. We are truly happy to know that we have managed to exceed your expectations.
We really appreciate your kind recommendation to other guests and look forward to your next visit.
Aija Teilane
Quality Department
Kitchens are both poorly equipped and the dishwasher doesn’t work properly (reported) the twin bedrooms are not as in the photos, in fact one is completely different - much smaller and darker. Not really big enough for 2 adults unless you like to be cosy.
Réponse du service qualité
Thank you for your review Cassandra. We are glad to know that you had a nice stay. Of course we will check the dishwasher in order to avoid future issues. We will love to host you again! Fátima - responsable de calidad de Genteel Home
Terraza espectacular con vistas a la Alhambra. Ubicación de 10
Nos alojamos en 2 de los apartamentos que tiene la agencia: el ático y el primero. Existe mucha diferencia entre ambos, siendo el ático muy superior en todo y de mejor relación calidad-precio. Quizá el 1º resulta algo caro
Réponse du service qualité
Thank you for your review! We are grateful for your words which make us to improve and we hope that you could enjoy our apartment and the city during your stay. Fátima - responsable de calidad de Genteel Home
The location and views from the apartment were excellent. The apartment was well equipped, everything we needed for a short stay. It was freshly decorated with modern décor. It is a residential block so local people going about their business and no excessive noise.
We had two sets of keys for the apartment which was good but only one main door key for entry to the building; two of them would have been helpful. I was surprised to see we had quilts wrapped in sheets; would have expected quilt covers.
Réponse du service qualité
Thank you very much for your review! It’s great to know you had a pleasant stay and enjoyed your time in our apartment! We are sorry about no leaving 2 complete set of keys, I know it´s not an excuse but we had an issue with our last guests whos by mistake forgot to leave the keys at the apartment and they had to send them to by postal mail. And about the quilts, you found them that way because we didn´t have any covers available on your arriving day due to a problem of supplying on the laundry, so we had to solve it the best way we could at the moment, but it´s no the way we use to dress the beds. We really appreciate your understanding, and hope you enjoyed Granada and your time with us. Genteel Home Team
The view was amazing and fantastic terrace and location.
The 2 rings on the hob didn’t work the fat fryer didn’t work The sun beds on the terrace very old and finally fell apart The bed in the main bedroom was ok but the other beds in the apartment were very hard and ended up with bad back . We had a confirmed late check out while we could still cancel booking but the minute the refund policy was not available 4 days before travel they then sent a refused email causing 3 phone calls and a lot of stress before the holiday,not what I needed .
Réponse du service qualité
Thank you very much for your review Carla, it really helps us to imporve and be better hosts. First of all we want to apollogize for the incoviniences we might have suffered during your stay. We want to thank you for letting us know so we have been able to solve them. We have checked all the issues you have told us abour the kitchen, and they same to work, but we have made a technitian to come and make sure everything works properly. About the bed it´s always a question of taste, each person has a preference for bed, and what in heavy form some, could be to soft for others. About the late check out, what we told yu was that in case there was no reservation for your check out day, you could stay longer at the apartment without extra cost, but a new reservation was made for that dtae, and we have to offer check ins from 3 pm, so it was not possible to finally offer you the late check out. We are a team of young people giving all our best to offer the greatest service we are able to our guests, so it´s very important to us your opinion and impresions so we can grow and succeed in our enterprise. It´s good to know you have enjoyed the time in Granada. Genttel home Team
Carlos fue super amable y nos hizo buenas recomendaciones.
Repetiríamos.
Internet was awful, and almost non-existent.
The beds were rock-hard. I know this is common in Spain, but the other genteel home apartemento we stayed in in Savilla had really nice and comfortable beds. These were the things that led to the 5 score for total apartment quality.
Para los sentidos. Nos hemos quedado encantados.