Magnifique penthouse avec terrasse privée et vues de rêve à l’Alhambra situé dans le centre de la ville, à quelques mètres de la cathédrale.
C’est un appartement de haute qualité récemment meublé et équipé dans le moindre détail. Il se compose de 3 chambres doubles, 2 salles de bains complètes, une avec bain à remous, un salon lumineux et extérieur avec terrasse privée et une cuisine séparée et équipée avec tout ce dont vous avez besoin pour votre séjour.
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Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Penthouse Plaza Nueva
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The location was incredible right in the heart of Granada with an amazing view of the Alhambra Palace from the spacious terrace. The apartment is amazing and really spacious. When staying in Granada this will definitely my go to place.
No, It was all great.
Réponse du service qualité
Estimado Juan Manuel,
Le agradecemos su comentario y nos complace saber que la ubicación, la limpieza y el equipamiento del alojamiento fueron de su satisfacción.
Esperamos poder recibirle nuevamente en el futuro y ofrecerle otra estancia igual de agradable.
Departamento de Calidad
what a wonderful apartment. Incredible views of the Alhambra. Well furnished and close to restaurants and sights.
Réponse du service qualité
Dear Hannah,
Thank you very much for your feedback. We are pleased to hear that, overall, you had a lovely stay in our apartment. We are glad that the location, the views, and the proximity to main points of interest were to your liking.
We regret any inconvenience that may have arisen during your stay. Rest assured that we have taken note of your concerns and will review the mentioned aspects to make the necessary changes and improvements, in order to maintain the level of quality that defines us.
We hope to welcome you again in the future.
Perfectly placed to explore the city, restaurants, culture and Alhambra as well as exploring further afield by foot. Would love to visit again one day…
Réponse du service qualité
Dear Orpin,
Thank you for your kind comments. We are pleased to hear that you enjoyed the perfect location of our property, allowing you to explore the city, its restaurants, culture, and the Alhambra, as well as the surrounding areas on foot.
We would be delighted to welcome you again in the future and hope to provide you with another wonderful experience.
Quality Department
Réponse du service qualité
Dear Alison,
Thank you very much for sharing your experience. We are delighted to hear that you enjoyed the beautiful views of the Alhambra and Granada, as well as the privileged location of the apartment, with easy access to restaurants and shops. We are also pleased that the check-in process was smooth thanks to the provided instructions and that our team was able to assist you with any inquiries.
Regarding the heating, we are glad that you did not experience any major issues during your stay. However, we greatly value your feedback and will take it into account during our regular reviews to identify possible improvements and ensure the highest level of comfort.
Once again, we truly appreciate your recommendation and look forward to welcoming you again in the future.
Réponse du service qualité
Dear Chenyu,
Thank you sincerely for your comment. We are very pleased to know that you enjoyed your stay in the old town, as well as the stunning views from the balcony. It is an honor to receive your recommendation and to hear that everyone was so satisfied with the experience.
We hope to welcome you again in the future.
Réponse du service qualité
Estimado José,
Le agradecemos mucho su comentario. Nos alegra saber que su estancia fue excelente. Será un placer recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Hannah,
Thank you for sharing your wonderful experience. We are delighted to hear that the apartment exceeded your expectations and that you enjoyed the breathtaking balcony views of the Alhambra. It’s lovely to know the sunsets, vibrant streets, and chimes made your stay memorable.
We also appreciate your kind words about our responsiveness and assistance during your stay. It was a pleasure to accommodate your needs.
We look forward to welcoming you back for another unforgettable visit.
Para mi gusto el apartamento se mantiene muy frío (fuimos en diciembre). Los cuartos tienen AC y en la sala también tiene uno, sin embargo, el resto del apartamento no tenía forma de calentarse
Réponse du service qualité
Estimado David,
Le agradecemos sinceramente por compartir su experiencia y destacar aspectos positivos como la excelente ubicación y la amplitud del apartamento. Nos alegra saber que disfrutó de su estancia.
En cuanto a la calefacción, lamentamos si bajo su gusto consideró que no era suficiente en las áreas fuera de las estancias principales. Agradecemos su valioso comentario, ya que nos ayuda en nuestro esfuerzo continuo por mejorar y garantizar la comodidad de nuestros huéspedes.
Será un placer recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear Claus,
Thank you for your kind review. We are delighted to hear that you enjoyed the perfect location and found the apartment clean and well-equipped. It’s wonderful to know that you had a great stay.
We would love to welcome you back in the future.
Réponse du service qualité
Dear Hernando,
Thank you for your kind comments. We are thrilled to hear that you found the apartment beautiful and appreciated the surrounding area with its rich historical buildings and cultural diversity.
We truly value your feedback and hope to welcome you again in the future.
Réponse du service qualité
Dear Natalie,
Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the spaciousness and cleanliness of our space, as well as the stunning views and the terrace. It is a pleasure to know that we contributed to a pleasant stay.
Regarding your comment about the comfort of the mattress, we understand that this aspect can be quite subjective and depends on individual preferences. However, we regret if it was not entirely to your satisfaction. Please rest assured that we will check its comfort to ensure it meets the expectations of our guests.
Once again, we appreciate your feedback, as it helps us to continuously improve. We look forward to the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Ee,
We sincerely thank you for your positive feedback about your stay in our flat in Granada. We are pleased to know that the views of the Alhambra and the proximity to the main attractions were to your liking. It is also gratifying to know that the spaciousness and equipment of the flat met your expectations. We appreciate your recommendation and will be happy to welcome you again in the future.
Réponse du service qualité
Dear Jessica,
Thank you very much for your kind review. We are glad to hear that you enjoyed the excellent location and the outdoor patio with the wonderful views of the Alhambra. We look forward to welcoming you again in the future.
Réponse du service qualité
Dear Diego,
Thank you very much for your kind words. We are very happy to hear that you enjoyed your stay so much, especially the location and the views from the flat. We are also pleased that you found the space spacious and comfortable. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Wenyi,
We sincerely thank you for your kind words about the spectacular views, the location and the proximity to restaurants and transport. We are glad to hear that you enjoyed your stay in these respects.
We deeply regret any inconvenience caused by the air conditioning and apologise for the inconvenience. We are pleased to know that our team was able to assist you quickly to resolve the problem as soon as possible.
We look forward to the opportunity to host you again and provide you with an even more satisfying experience.
Réponse du service qualité
Estimado David,
Le agradecemos sinceramente por tomarse el tiempo de compartir su experiencia. Nos alegra saber que disfrutó tanto de la ubicación céntrica de nuestro alojamiento como de las impresionantes vistas a la Alhambra desde la terraza. Nos complace saber que contribuyó a que su estancia fuera inolvidable.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Hee,
Thank you very much for your kind review and we are very happy to hear that you enjoyed your stay in our accommodation. It gives us great satisfaction to know that both the facilities and the view from the terrace respected your expectations. We strive every day to provide a comfortable and memorable experience for our guests and it is a pleasure to know that the size, cleanliness and central location of the house were to your liking.
We would be honoured to welcome you back should you decide to return to Granada.
Réponse du service qualité
Dear Gina,
Thank you very much for your excellent review. We are pleased to hear that you and your family enjoyed the central location of the flat as well as the views and the proximity to restaurants and activities. We are glad that you found the flat spacious and that the terrace was to your liking. We appreciate your kind words about our service and are delighted that your experience was so positive. We look forward to welcoming you again in the future.
Réponse du service qualité
Dear Michael,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Réponse du service qualité
Dear Rachel,
Thank you very much for your review. We are glad to hear that you enjoyed the excellent location and the great views of the Alhambra. We are pleased that the lift and the quietness of the bedrooms added to the comfort of your stay. We sincerely appreciate your kind words and look forward to welcoming you again in the future.
Réponse du service qualité
Dear Rachel,
Thank you very much for your review. We are glad to hear that you enjoyed the location and the views of the Alhambra from our flat. We strive to provide a comfortable and peaceful environment for our guests, so we are pleased to hear that the lift and the quiet bedrooms contributed to your satisfaction during your stay. We look forward to welcoming you again in the future.
Réponse du service qualité
Dear Jun,
We sincerely appreciate your positive comments about the location and views of our establishment. We are pleased to hear that you enjoyed the proximity to the main points of interest and the convenience of walking.
We regret that the performance of the air conditioning in the rooms did not respect your expectations. We appreciate that you brought this to our attention, as it allows us to communicate this to our team and assess the necessary improvements.
We hope that, despite this inconvenience, you had a pleasant stay. We look forward to welcoming you again on your next visit.
Réponse du service qualité
Dear Camille,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Réponse du service qualité
Dear Tabitha,
Thank you very much for your feedback and for choosing to stay with us. We’re delighted to know that you enjoyed the breathtaking views of the Alhambra, the spaciousness, and the excellent location, all ideal for a stay in Granada.
We regret the inconvenience with the air conditioning and appreciate that you recognized our prompt response in sending a technician to address the issue. However, we apologize that the problem couldn’t be fully resolved during your stay due to the nature of the malfunction, and we understand that this may have caused discomfort.
Regarding the other aspects you mentioned, we have taken note of each one, including your suggestions. As for the beds, we understand that comfort levels are a personal preference, and we regret that, on this occasion, they did not meet your expectations. Feedback like yours is invaluable to us and helps us continuously improve.
We sincerely appreciate your positive words and constructive feedback. We hope to have the opportunity to welcome you again and to provide you with an even more satisfying experience in the future.
Réponse du service qualité
Dear Emma,
Thank you for your fantastic review. We are thrilled to hear that you were impressed by the view from the property and found the location perfect for visiting Granada. It´s wonderful to know that you enjoyed the apartment and that our hosts were helpful. We appreciate your kind words and look forward to welcoming you back to Genteel Home in the future.
Quality Department.
Réponse du service qualité
Estimado Eduardo:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Departamento de Calidad
Réponse du service qualité
Estimado Jorge:
Muchas gracias por su maravillosa reseña. Estamos encantados de saber que disfrutó de la excelente ubicación de nuestro apartamento, y que le permitió caminar a muchos lugares. Nos alegra también que haya disfrutado de las vistas hacia la Alhambra desde nuestro apartamento. Su recomendación significa mucho para nosotros, y esperamos tener el placer de hospedarle de nuevo en el futuro.
Réponse du service qualité
Estimado Hector,
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Réponse du service qualité
Dear Florencia,
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the amazing views from the balcony.
However, we are truly sorry to learn about the cleanliness issues you encountered. Maintaining the cleanliness of our apartments is of utmost importance to us, and we regret that we did not meet your expectations in this regard. During the time of your stay, there was indeed a storm, which might have contributed to the dust accumulation on the floors, tables, and balcony.
Please know that we have a dedicated team available 24/7 to address any concerns you may have during your stay. We encourage our guests to contact us immediately so we can resolve any issues promptly.
We appreciate your feedback and will ensure that such issues are addressed more effectively in the future. We hope to have the opportunity to welcome you back and provide you with a flawless experience.
Réponse du service qualité
Dear Herveline,
Thank you very much for sharing your experience about your stay in our flat. We are glad to hear that you enjoyed the privileged location in the heart of Granada, as well as the magical view from the terrace.
We regret that one of the rooms did not fully respect your expectations. We try to be as objective as possible in the images and descriptions of the flat we provide so that our guests have a clear idea of what we have to offer. We appreciate your feedback and will take it into account to improve in the future.
Regarding the extra chair on the terrace, we have taken note of your suggestion and our team will look into your feedback.
We sincerely appreciate your comments, as they help us to grow and improve the quality of our services. We hope to have the pleasure to welcome you again in the future.
Quality Department.
Réponse du service qualité
Dear Anne,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Réponse du service qualité
Dear Monica,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Réponse du service qualité
Dear Han,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Réponse du service qualité
Dear Nic,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Réponse du service qualité
Dear Kim,
Thank you very much for your kind comments. We are pleased to hear that you found the flat charming, comfortable and well equipped. We are especially pleased that you enjoyed the large terrace with the stunning views of the Alhambra, a detail that really sets our accommodation apart.
It gives us great satisfaction to know that the views exceeded your expectations and that you were able to enjoy some special moments.
We sincerely appreciate your comments and look forward to welcoming you again in the future.
Quality Department
Réponse du service qualité
Dear Xochitl,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your opinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Réponse du service qualité
Dear Jean-François,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Réponse du service qualité
Dear Jessica,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you enjoyed your stay and that the property lived up to your expectations. The breathtaking view of the Alhambra is indeed one of the highlights of our location, and we´re delighted that you found it to be as stunning as we do. We´re also glad to hear that our location was convenient for exploring the area on foot.
It was a pleasure hosting you, and we hope to welcome you back again in the future for another memorable stay.
Quality Department.
Réponse du service qualité
Dear Suzanne,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Réponse du service qualité
Dear Nat,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Bare bones supplies in the kitchen.
Réponse du service qualité
Dear Brenda,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Quality Department.
Réponse du service qualité
Dear Bernard,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Réponse du service qualité
Dear Caitlin,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Réponse du service qualité
Dear Amina,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Réponse du service qualité
Dear Amina,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Réponse du service qualité
Dear Sungpyo,
Thank you for sharing your experience with us. We´re delighted to hear that you enjoyed the breathtaking view of the New Bridge during your stay and that it provided ample opportunities for great photographs.
We appreciate your feedback regarding the temperature of the accommodation. We will certainly take your suggestion.
Réponse du service qualité
Dear Martha,
Thank you so much for your positive review, highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.
Réponse du service qualité
Dear Antoine,
thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We´re pleased to hear that you found our accommodation to be well-located and functional, and that you enjoyed the exceptional views of the Alhambra from our spacious and pleasant terrace.
We deeply regret any inconvenience caused by the lack of essential items in the kitchen. Typically, we strive to provide our guests with amenities such as salt, pepper, olive oil, and other basics as a complimentary gesture. We apologize if these were not readily available during your stay, and we will certainly take steps to ensure that our future guests have access to these essentials.
Additionally, we sincerely apologize for any unpleasant odors you may have encountered during your stay and for the cleanliness of the bathtub not meeting your expectations. As a company that places great emphasis on quality, we have strict cleanliness protocols in place for our apartments, and we will investigate these issues further to ensure that they are promptly addressed.
Réponse du service qualité
Estimada Patricia:
Agradecemos sinceramente su comentario. Nos complace saber que disfrutó de su estancia en nuestro apartamento y que encontró la ubicación maravillosa. Mantener la limpieza y el orden es una prioridad para nosotros, por lo que nos alegra saber que el apartamento estaba impecable durante su visita. Además, nos alegra que la vista haya superado sus expectativas. Si alguna vez decide regresar, estaremos encantados de recibirle nuevamente. Gracias por elegirnos y por sus amables palabras.
Réponse du service qualité
Dear Ethan,
your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Réponse du service qualité
Dear Jacob,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed the breathtaking view from our patio, which made your stay truly special. We´re glad that the apartment was clean and spacious enough for you. Thank you for your mention about the hot water, we will take action to avoid problems with future guests. It´s fantastic to hear that the location was perfect for exploring all the sites, including the Alhambra. Thank you for your recommendation, and we hope to host you again soon.
Réponse du service qualité
Dear William,
Thank you for your kind words. We´re delighted that you enjoyed the perfect location and the breathtaking terrace. Your satisfaction is our priority, and we hope to welcome you back soon for another memorable experience.
Réponse du service qualité
Dear Sally,
Thank you for your wonderful feedback. We´re thrilled to hear that you enjoyed the fantastic location and views from the apartment. It´s great to know that the cleanliness and comfort met your expectations and that you found everything you needed during your stay. If you ever find yourself back in the area, we´d love to host you again. We appreciate your kind words and hope to welcome you back soon.
Réponse du service qualité
Estimado Jose:
agradecemos sinceramente sus amables palabras sobre las vistas espectaculares y el lujo del apartamento. Nos complace enormemente saber que disfrutó de estos aspectos durante su estancia con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Barbie:
Thank you for your lovely feedback. We´re delighted that you enjoyed the great views and found the apartment to be clean. It´s wonderful to hear that our friendly lady made your check-in experience pleasant. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.
Réponse du service qualité
Dear 연정 유,
Thank you for your review and the kind words regarding our property´s location and the breathtaking view of the Alhambra Palace from our terrace. We´re thrilled that you found our property to be worth staying for the view alone. Your feedback regarding the limited availability of hot water has been duly noted, and we will investigate this issue promptly. Regarding the electrical system´s limitations, please understand that this is a safety measure aimed at preventing electrical overload and ensuring the safety of our guests. This precautionary measure is in place to safeguard against potential hazards when multiple appliances are in use simultaneously. We appreciate your understanding and your willingness to recommend our property despite these inconveniences. About the difficulty with the entrance, we will review our instructions to make them more user-friendly for future guests. Your feedback is invaluable to us, and we´re grateful for your insights. We hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Maura,
Thank you for taking the time to share your wonderful experience during your recent stay with us. We are delighted to hear that you found the apartment absolutely amazing, and that the view and terrace alone made the rental worthwhile. It´s great to know that the living area was comfortable for your group and that the kitchen was well-equipped. We appreciate your kind words about the spacious and comfortable bedrooms. We will convey your appreciation to Fernando, and we´re pleased to hear that his enthusiasm added to your positive experience. Your high recommendation means a lot to us, and we would be thrilled to welcome you back if you return to Granada in the future.
Quality Department
Réponse du service qualité
Dear Laura,
Thank you for your positive feedback and for choosing our apartment for your stay in Granada. We´re thrilled to hear that you enjoyed the amazing location and the breathtaking views. We appreciate your suggestion regarding the warmth of the apartment, and we´ll certainly take it into consideration for future improvements. We´re glad to know that overall you had a great stay. It was a pleasure hosting your family, and we hope to welcome you back in the future.
Réponse du service qualité
Dear Frank,
Thank you for your positive comments regarding our great location, fantastic views, and hospitality. We sincerely apologize for the inconvenience caused by the issues with electricity, hot water, and room temperatures. Please be assured that we are already working to increase the capacity of accumulated hot water and also enhance the capacity of the electrical network in our apartment to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved experience.
We had some problems with the electrics: it seemed that the fuse board was quite easily overloaded, resulting in the power turning off when too many things were plugged in (e.g. if the radiators were on in all the rooms, the TV was on, and phones were charging, if you then turned the oven on, the power would go out). It was only a minor inconvenience and we would still stay here again.
Réponse du service qualité
Dear Jonathan,
Thank you for your detailed feedback on your recent stay. We are delighted to hear that you found our apartment to be centrally located, modern, and spacious, with all the amenities you needed for a comfortable stay. We strive to provide a professional and friendly service, and we´re glad to hear that our host met your expectations and was readily available throughout your stay.
Regarding the issue you experienced with the electrics, we sincerely apologize for any inconvenience caused. It´s important to note that our fuse board is designed to prevent overloads and ensure safety for our guests. The power interruption you encountered may have occurred as a precautionary measure to avoid electrical overload, especially when multiple appliances are running simultaneously. We appreciate your understanding and patience in this matter.
Despite this minor inconvenience, we´re pleased to hear that you would still choose to stay with us again. We look forward to welcoming you back for another enjoyable experience.
Quality Department.
Réponse du service qualité
Dear Julie, We sincerely appreciate your kind acknowledgment of our establishment. It brings us immense pleasure to learn that you found our outdoor patio to offer the finest views in all of Granada and that you enjoyed the expansive space as a delightful place to unwind. Your expression of intent to stay with us again is truly valued, and we look forward to the privilege of hosting your future visits.
Quality Department
Réponse du service qualité
Dear Joan,
Thank you for taking the time to share your experience. We´re delighted to hear that you found the view of the Alhambra from the apartment stunning. We´re pleased that you enjoyed the central and walkable location, just off Plaza Nueva.
Your feedback on the spacious and clean apartment is greatly appreciated. As for the tip about packing warm for a winter trip in Granada, we thank you for sharing that valuable information.
Réponse du service qualité
Dear Meri,
Thank you for sharing your positive experience with us. We´re delighted to hear that you had a wonderful stay, appreciating the great location, services, and the charming neighborhood of Granada. It´s rewarding to know that the spectacular views from the large terrace and the well-equipped, clean apartment made your visit enjoyable, especially for families. We apologize for any inconvenience with the cleanliness under the sofa and will address it promptly. Your feedback on improving directions for car access is duly noted. We hope to welcome you again.
Réponse du service qualité
Dear Stacey,
Thank you for your glowing review. We´re thrilled to hear that you had an amazing stay at our apartment in the heart of Granada. The breathtaking views of the Alhambra from the patio indeed make it a special place. We´re delighted that you found the apartment spacious, comfortable, and conveniently located. We appreciate your kind words and hope to have the pleasure of hosting you again on your next visit to Granada.
Réponse du service qualité
Dear Jessica,
Thank you so much for your glowing review. We´re thrilled to hear that you had a wonderful stay at Roberto´s place and that it felt like home. The breathtaking views from the rooftop and the central location certainly add to the charm. We would love to welcome you back during warmer months for more outdoor enjoyment. Your kind words mean a lot to us, and we look forward to the opportunity to host you again soon.
Réponse du service qualité
Dear Geoff,
Thank you for your delightful review. We´re thrilled that our apartment´s magical view and serene outdoor living area contributed to the highlight of your trip. The charming ambiance with church bells and the picturesque neighborhood with clay roof tiles added to the charm. Being in the city center allowed easy access to shopping, dining, and attractions. We´re delighted you adored the apartment and experienced the beauty of Grenada. Your kind words are truly appreciated, and we hope to have the pleasure of hosting you again.
Quality Department.
Réponse du service qualité
Dear Tammy,
Thank you so much for your wonderful review. We´re thrilled to hear that the apartment exceeded your expectations and that you found it even more beautiful than the photos. It´s fantastic that you enjoyed the breathtaking view of the Alhambra from the balcony, and we´re delighted that the beds and cleanliness met your satisfaction. We´re also pleased that the location added to your positive experience. We hope to welcome you back to both the apartment and the charming city of Granada soon.
Réponse du service qualité
Dear Melissa,
Thank you so much for your wonderful review. We´re delighted to hear that the view of the Alhambra exceeded your expectations and that you found the patio amazing. It´s heartening to know that the apartment´s size, cleanliness, and location contributed to your enjoyable stay. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.
Réponse du service qualité
Dear Osmani,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Réponse du service qualité
Dear Karen,
Thank you for your kind review. We´re thrilled to hear that you found the views from the apartment of the Alhambra absolutely beautiful. Esmeralda´s warm and friendly welcome is something we´re proud of, as we want our guests to feel at home from the moment they arrive.
The proximity to everything the area has to offer is a definite advantage. It was a pleasure hosting you, and we hope to welcome you back in the future.
Réponse du service qualité
Dear Robert,
Thank you so much for taking the time to leave such a wonderful review. We´re absolutely thrilled to hear that the apartment´s location and the deck were highlights of your stay, offering both comfort and stunning views of the Alhambra.
It´s great to know that you found the proximity to local attractions and the ease of access to the Alhambra to be convenient for your explorations. We would be delighted to welcome you back to Granada and our apartment anytime.
Quality Department.
Réponse du service qualité
Dear Abby,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to heart that you enjoyed our amazing location, spacious patio, and the breathtaking views of the Alhambra. Recommendations from satisfied guests like you mean a lot to us, and we truly appreciate your support. We look foward to welcoming you back in the future and providing you with another memorable experience.
Réponse du service qualité
Dear Fanny,
We greatly appreciate your positive review. It´s wonderful to hear that you found the house to be of exceptional quality. We apologize for any inconvenience you faced while navigating with a larger vehicle, being located in the heart of the city sometimes entails difficulty in accessing the different streets since most are pedestrian and narrow. Despite this challenge, we are pleased to know that your overall experience was fantastic. Thank you for your recommendation, and we look forward to welcoming you back in the future to provide an even more enjoyable stay.
Réponse du service qualité
Dear Cindy,
Thank you for your kind words. We´re thrilled to hear that you found our apartment lovely, spacious, and clean. The view of the Alhambra from the terrace is indeed astounding, and we´re delighted it met your expectations. It´s wonderful that Elvira, was able to provide you with excellent restaurant suggestions to enhance your stay. And also is great to know that location and appliances of our apartment was a plus and made your stay more pleasant.
Thank you for choosing our apartment, and we hope to welcome you back in the future.
Réponse du service qualité
Dear Michelle,
Thank you so much for taking the time to share your detailed feedback about your recent stay at our apartment. We are thrilled to hear that you had a great experience and appreciated our fantastic location, spacious apartment, and the fabulous view of the Alhambra.
We apologize for the click sound issue in the main bathroom; however, we are glad to hear that closing the ensuite door resolved the problem. Your feedback helps us address any potential inconveniences for future guests.
Regarding the ice tray, we appreciate your patience, and we are pleased to hear that we were able to provide one for you upon request.
It´s wonderful to know that you would consider staying with us again, and we hope to have the pleasure of hosting you in the future.
Réponse du service qualité
Dear Nathan,
Thank you immensely for your kind words and enthusiastic review. We´re thrilled to hear that you enjoyed the amazing view of the Alhambra from our spacious balcony. It warms our hearts to know that you found our apartment to be a perfect fit for families and larger groups, equipped with everything needed for a comfortable stay, including the option to cook from home.
We take great pride in providing top-notch communication. We hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Andy,
Thank you so much for your glowing review. We´re thrilled to hear that your stay in our Airbnb was among the best you´ve experienced. The breathtaking view of the Alhambra Palace from our massive balcony is indeed a highlight, and we´re delighted it made your stay special.
It´s wonderful to know you enjoyed the spacious and well-decorated accommodation, as well as the vibrant neighborhood with its lively square, bars, restaurants, and even a Flamenco bar next door. We take pride in providing a convenient and enjoyable experience.
We´re truly honored that your time here will be a cherished memory, and we look forward to hosting you again in the future.
Réponse du service qualité
Dear Marco,
Thank you so much for your wonderful review. We´re thrilled to hear that you had an amazing experience at our place and that you enjoyed the patio with its fantastic views of the Alhambra.
It´s great to know that you appreciated the brand new and beautiful living room and kitchen. Your recommendation means a lot to us, and we look forward to hosting you again in the future.
Réponse du service qualité
Dear Laurie,
Thank you for taking the time to share your thoughts. We´re delighted that you appreciated our property´s excellent location and the breathtaking terrace with its stunning view of the Alhambra.
We hope to have the pleasure of hosting you again in the future. Thank you for choosing us.
Réponse du service qualité
Dear Emilie,
Thank you so much for your wonderful review. We´re thrilled to hear that you and your family of 6 had a comfortable stay and enjoyed the beautiful location. Your satisfaction means a lot to us, and we couldn´t ask for a better endorsement. If you ever decide to visit again, we´d be more than happy to host you once more.
Réponse du service qualité
Dear Ulrich,
Thank you for taking the time to share your thoughts about your recent stay in our spacious city apartment located in the heart of the Oriental Quarter. We´re delighted to hear that you found the apartment conveniently situated, with all the attractions and shopping options, including a supermarket, nearby.
We´re especially pleased that you enjoyed the wonderful rooftop terrace with its covering, which adds to the charm of our property.
However, we are genuinely sorry to hear about the unpleasant odor in one of the bathrooms, this is an isolated situation, but we will investigate and address this issue promptly to ensure a more pleasant experience for our future guests.
Your comfort and satisfaction are important to us, and we hope you will consider staying with us again to offer you a better stay.
Quality Department.
Réponse du service qualité
Dear Juliet, We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.
Quality Department
Réponse du service qualité
Dear Todd, Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Department
Réponse du service qualité
Dear Maryse, Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Quality Department
Réponse du service qualité
Dear Tom,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Réponse du service qualité
Dear Mazen,
Your feedback warms our hearts! We´re genuinely pleased that you had such a positive experience, from the breathtaking view to our host´s assistance. We´re honored by your kind words about our communication and the apartment itself. Thank you for sharing your thoughts, and we´d be absolutely thrilled to welcome you back in the future.
Réponse du service qualité
Dear Nathan, We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department
Réponse du service qualité
Dear Olivier,
Your feedback emphasizing the terrace and facilities of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Réponse du service qualité
Dear Stella,
We extend our heartfelt gratitude for your incredibly positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you in our apartment. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future. If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better. Thank you for being our valued guest.
Réponse du service qualité
Dear Michael,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Revel,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Ricardo & Gabriela,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Miranda,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Dear Sinead,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Tarsy,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Dear Abby,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Rob,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Réponse du service qualité
Dear Ruslania Furtado,
We truly value your feedback and apologize for any discomfort you experienced during your stay.
Firstly, we do apologize about misunderstanding regarding to apartment access, is true that in most of the Andalusian cities, the car access to the centre is restricted. On the other hand, we regret that the cleanliness was not up to standard, and we are sorry for the problems caused in the bathroom and with the plumbing.
We are happy to know that you enjoyed the location and views of our apartment as well as is glad to know our team answering you request fast, because your satisfaction is our highest aim.
We would be delighted if you would give us another opportunity to welcome you back and make your stay as satisfactory as possible.
Réponse du service qualité
Dear Gabriela Fabri,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Cheryl. We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Gina. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Sergio. thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Ryan. Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Jeannie. Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Keyur. Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Lisa. We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear David,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Michèle,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Alistair,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sam,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Granada. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bilal,
We are honoured to receive your positive feedback about your stay at our tourist apartment in Granada. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Gabriel,
Thank you for sharing your positive experience at our apartment. We are thrilled to hear that you enjoyed the incredible penthouse with its stunning views.
We apologize for the inconvenience caused by the lack of instructions for the stove and microwave, as well as the issue with the broken TV. We understand that this can be frustrating and we are sorry for any inconvenience caused. We will take your feedback into consideration to ensure that our guests have clear instructions for using all of our amenities.
We are glad to know that our team ultimately responded to the issue with the TV and that a new one was installed.
Thank you for recommending our apartment and for your valuable feedback. We hope to have the opportunity to welcome you back soon for an even better stay.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Pablo:
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Theodore,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ed,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Arun,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Andrés,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jane,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Matt,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ingrid:
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Avon,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
El apartamento está reformado y tiene todo lo que se podría necesitar. Aires acondicionados, terraza, salón-comedor y dos baños. La "suite" con vestidor y bañera de hidromasaje era genial.
Como toda Granada, pero esa zona en especial para aparcar es imposible. Los chorros de la bañera de hidromasaje estaban sucios y tenían su truco para encenderlo.
Réponse du service qualité
Estimado Salvador:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Asimismo, le agradecemos las críticas constructivas que ha compartido con nosotros. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Beth,
Thank you for choosing our apartment and for the remarks on the central location. We are very happy that you had a pleasant stay. We also take good not of your recommendations. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Caitlin,
It is our greatest satisfaction to know that the apartment exceded your expectations. Thank you as well for the recommendation. It will be our honour to receive you again on your next trip to Granada.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jessica,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jessica,
Thank you for taking the time to write this detailed review of your stay and the apartment. Thank you as well for the remarks on the areas where we can do with some improvement. We are happy that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada María:
le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Margaret,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Carl,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Réponse du service qualité
Dear Laura,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Pamela,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Vicker,
thank you for the time you spent to write a review about your stay and for sharing your valuable feedback. We are sorry for the inconvenience you experienced during your stay, but we are happy that we could find a solution to fix it and make your stay more pleasant. We look forward to receiving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mackenzie, Thank you for sharing your experiences following your recent visit to our apartment. We are happy that we could meet your expectations and make of your holidays and unforgettable experience. Thank you also for highlighting the location of the apartment and its views. We are looking forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Anu, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area. We look forward to welcoming you back again very soon.
Réponse du service qualité
Estimada Inés: Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento y las personas que le recibieron fueran capaces de cumplir con sus expectativas durante su estancia. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Réponse du service qualité
Dear Julia, We are sincerely grateful for the time you spent to share your comments on your recent stay in our apartment, your detailed review will certainly assist in order to keep on improving the quality of our services for our guests. We are sorry to read about the smell coming from the plumbing. Should we have known about it during your stay, we would have sent our maintenance personnel to neutralize it. Moreover, we read with high concern your comments about the communication with our staff regarding the keys and the information about parking. We have been repeatedly praised for our professionalism and we are not used to read such reviews. We will bring it to the attention of the head of department. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests´ experiences with us and we hope you will visit us again in the future.
Réponse du service qualité
Dear Jackie, thank you for your feedback. It is wonderful to hear that your stay with us was a memorable one.
Hope to have the opportunity to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Shivani, thank you very much for staying with us. We highly appreciate your time you took to share your personal experience and we are thankful for your constructive comments. We are sorry for the imperfections in our services you mentioned. Our team is always available for our guests during the stay, next time please do not hesitate to contact our team for point our any detail which does not reflect our high standards related to hygiene and cleanliness.
Thank you for choosing our apartment for your stay in Granada. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Aylin, we are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Alexander, thank you for your detailled review. Comments like yours help us to understand how our guests enjoy their stay with us.
We look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Kathleen, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Eric, thank you very much for sharing this great review of your stay in our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our unbeatable location plays a key role to our guests´ overall experience.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Wow! The view was unbelievable. We enjoyed every minute of our stay here. The location was perfect and the view was out of this world.
Réponse du service qualité
Dear Heather, thank you very much for sharing this great review of your stay with us. We are pleased that our apartment and its unique location which offer excellent views were to your satisfaction.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Rachel, thank you very much for your feedback. We are glad to know that you enjoyed your stay in our apartment so much and would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Amy, we are pleased you enjoyed your stay with us and we appreciate your highlights on our great location.
Hope to meet you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Estimada Sandra, nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Casey, we are glad to know that you enjoyed your stay in our apartment so much and are willing to come back. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días inolvidables con nosotros.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Evan, thank you very much for your kind feedback, and your detalled comments regarding your stay in our apartment. We are glad to know that you had a memorable stay.
It was a pleasure to assist your family and we hope to see you soon again.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for your review regarding your stay and we are delighted to read that we were able to match your holiday expectations.
We truly hope to have the opportunity to welcome you back on your next visit to Granada.
Aija Teilane
Quality Department
Réponse du service qualité
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de su estancia con nosotros.
Estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en nuestro apartamento y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you very much for leaving these wonderful comments. We are truly happy to know that we have managed to exceed your expectations.
We really appreciate your kind recommendation to other guests and look forward to your next visit.
Aija Teilane
Quality Department
Kitchens are both poorly equipped and the dishwasher doesn’t work properly (reported) the twin bedrooms are not as in the photos, in fact one is completely different - much smaller and darker. Not really big enough for 2 adults unless you like to be cosy.
Réponse du service qualité
Thank you for your review Cassandra. We are glad to know that you had a nice stay. Of course we will check the dishwasher in order to avoid future issues. We will love to host you again! Fátima - responsable de calidad de Genteel Home
Terraza espectacular con vistas a la Alhambra. Ubicación de 10
Nos alojamos en 2 de los apartamentos que tiene la agencia: el ático y el primero. Existe mucha diferencia entre ambos, siendo el ático muy superior en todo y de mejor relación calidad-precio. Quizá el 1º resulta algo caro
Réponse du service qualité
Thank you for your review! We are grateful for your words which make us to improve and we hope that you could enjoy our apartment and the city during your stay. Fátima - responsable de calidad de Genteel Home
The location and views from the apartment were excellent. The apartment was well equipped, everything we needed for a short stay. It was freshly decorated with modern décor. It is a residential block so local people going about their business and no excessive noise.
We had two sets of keys for the apartment which was good but only one main door key for entry to the building; two of them would have been helpful. I was surprised to see we had quilts wrapped in sheets; would have expected quilt covers.
Réponse du service qualité
Thank you very much for your review! It’s great to know you had a pleasant stay and enjoyed your time in our apartment! We are sorry about no leaving 2 complete set of keys, I know it´s not an excuse but we had an issue with our last guests whos by mistake forgot to leave the keys at the apartment and they had to send them to by postal mail. And about the quilts, you found them that way because we didn´t have any covers available on your arriving day due to a problem of supplying on the laundry, so we had to solve it the best way we could at the moment, but it´s no the way we use to dress the beds. We really appreciate your understanding, and hope you enjoyed Granada and your time with us. Genteel Home Team
The view was amazing and fantastic terrace and location.
The 2 rings on the hob didn’t work the fat fryer didn’t work The sun beds on the terrace very old and finally fell apart The bed in the main bedroom was ok but the other beds in the apartment were very hard and ended up with bad back . We had a confirmed late check out while we could still cancel booking but the minute the refund policy was not available 4 days before travel they then sent a refused email causing 3 phone calls and a lot of stress before the holiday,not what I needed .
Réponse du service qualité
Thank you very much for your review Carla, it really helps us to imporve and be better hosts. First of all we want to apollogize for the incoviniences we might have suffered during your stay. We want to thank you for letting us know so we have been able to solve them. We have checked all the issues you have told us abour the kitchen, and they same to work, but we have made a technitian to come and make sure everything works properly. About the bed it´s always a question of taste, each person has a preference for bed, and what in heavy form some, could be to soft for others. About the late check out, what we told yu was that in case there was no reservation for your check out day, you could stay longer at the apartment without extra cost, but a new reservation was made for that dtae, and we have to offer check ins from 3 pm, so it was not possible to finally offer you the late check out. We are a team of young people giving all our best to offer the greatest service we are able to our guests, so it´s very important to us your opinion and impresions so we can grow and succeed in our enterprise. It´s good to know you have enjoyed the time in Granada. Genttel home Team
Carlos fue super amable y nos hizo buenas recomendaciones.
Repetiríamos.
Internet was awful, and almost non-existent.
The beds were rock-hard. I know this is common in Spain, but the other genteel home apartemento we stayed in in Savilla had really nice and comfortable beds. These were the things that led to the 5 score for total apartment quality.
Para los sentidos. Nos hemos quedado encantados.