Magnífico ático con terraza y vistas de ensueño a La Alhambra ubicado en el centro de la ciudad, a unos metros de la Catedral.
Se trata de un apartamento de elevada calidad recientemente amueblado y equipado al más mínimo detalle. Se compone de 3 habitaciones dobles, 2 baños completos, uno de ellos con bañera hidromasaje, un luminoso y exterior salón con terraza privada y una cocina independiente y equipada con todo lo necesario para su estancia.
VER MAPA
Apartamento Ático Plaza Nueva
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Respuesta del Departamento de Calidad
Dear David,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Michèle,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Alistair,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sam,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Granada. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Bilal,
We are honoured to receive your positive feedback about your stay at our tourist apartment in Granada. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gabriel,
Thank you for sharing your positive experience at our apartment. We are thrilled to hear that you enjoyed the incredible penthouse with its stunning views.
We apologize for the inconvenience caused by the lack of instructions for the stove and microwave, as well as the issue with the broken TV. We understand that this can be frustrating and we are sorry for any inconvenience caused. We will take your feedback into consideration to ensure that our guests have clear instructions for using all of our amenities.
We are glad to know that our team ultimately responded to the issue with the TV and that a new one was installed.
Thank you for recommending our apartment and for your valuable feedback. We hope to have the opportunity to welcome you back soon for an even better stay.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Pablo:
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Theodore,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ed,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Arun,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Andrés,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jane,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Matt,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ingrid:
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Avon,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
El apartamento está reformado y tiene todo lo que se podría necesitar. Aires acondicionados, terraza, salón-comedor y dos baños. La "suite" con vestidor y bañera de hidromasaje era genial.
Como toda Granada, pero esa zona en especial para aparcar es imposible. Los chorros de la bañera de hidromasaje estaban sucios y tenían su truco para encenderlo.
Respuesta del Departamento de Calidad
Estimado Salvador:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Asimismo, le agradecemos las críticas constructivas que ha compartido con nosotros. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Beth,
Thank you for choosing our apartment and for the remarks on the central location. We are very happy that you had a pleasant stay. We also take good not of your recommendations. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Caitlin,
It is our greatest satisfaction to know that the apartment exceded your expectations. Thank you as well for the recommendation. It will be our honour to receive you again on your next trip to Granada.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jessica,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jessica,
Thank you for taking the time to write this detailed review of your stay and the apartment. Thank you as well for the remarks on the areas where we can do with some improvement. We are happy that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada María:
le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Margaret,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Carl,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Respuesta del Departamento de Calidad
Dear Laura,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Pamela,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Vicker,
thank you for the time you spent to write a review about your stay and for sharing your valuable feedback. We are sorry for the inconvenience you experienced during your stay, but we are happy that we could find a solution to fix it and make your stay more pleasant. We look forward to receiving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mackenzie, Thank you for sharing your experiences following your recent visit to our apartment. We are happy that we could meet your expectations and make of your holidays and unforgettable experience. Thank you also for highlighting the location of the apartment and its views. We are looking forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Anu, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area. We look forward to welcoming you back again very soon.
Respuesta del Departamento de Calidad
Estimada Inés: Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento y las personas que le recibieron fueran capaces de cumplir con sus expectativas durante su estancia. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Respuesta del Departamento de Calidad
Dear Julia, We are sincerely grateful for the time you spent to share your comments on your recent stay in our apartment, your detailed review will certainly assist in order to keep on improving the quality of our services for our guests. We are sorry to read about the smell coming from the plumbing. Should we have known about it during your stay, we would have sent our maintenance personnel to neutralize it. Moreover, we read with high concern your comments about the communication with our staff regarding the keys and the information about parking. We have been repeatedly praised for our professionalism and we are not used to read such reviews. We will bring it to the attention of the head of department. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests´ experiences with us and we hope you will visit us again in the future.
Respuesta del Departamento de Calidad
Dear Jackie, thank you for your feedback. It is wonderful to hear that your stay with us was a memorable one.
Hope to have the opportunity to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Shivani, thank you very much for staying with us. We highly appreciate your time you took to share your personal experience and we are thankful for your constructive comments. We are sorry for the imperfections in our services you mentioned. Our team is always available for our guests during the stay, next time please do not hesitate to contact our team for point our any detail which does not reflect our high standards related to hygiene and cleanliness.
Thank you for choosing our apartment for your stay in Granada. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Aylin, we are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Alexander, thank you for your detailled review. Comments like yours help us to understand how our guests enjoy their stay with us.
We look forward to serving you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kathleen, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Eric, thank you very much for sharing this great review of your stay in our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our unbeatable location plays a key role to our guests´ overall experience.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Wow! The view was unbelievable. We enjoyed every minute of our stay here. The location was perfect and the view was out of this world.
Respuesta del Departamento de Calidad
Dear Heather, thank you very much for sharing this great review of your stay with us. We are pleased that our apartment and its unique location which offer excellent views were to your satisfaction.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Rachel, thank you very much for your feedback. We are glad to know that you enjoyed your stay in our apartment so much and would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Amy, we are pleased you enjoyed your stay with us and we appreciate your highlights on our great location.
Hope to meet you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimada Sandra, nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Casey, we are glad to know that you enjoyed your stay in our apartment so much and are willing to come back. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días inolvidables con nosotros.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Evan, thank you very much for your kind feedback, and your detalled comments regarding your stay in our apartment. We are glad to know that you had a memorable stay.
It was a pleasure to assist your family and we hope to see you soon again.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your review regarding your stay and we are delighted to read that we were able to match your holiday expectations.
We truly hope to have the opportunity to welcome you back on your next visit to Granada.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de su estancia con nosotros.
Estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en nuestro apartamento y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you very much for leaving these wonderful comments. We are truly happy to know that we have managed to exceed your expectations.
We really appreciate your kind recommendation to other guests and look forward to your next visit.
Aija Teilane
Quality Department
Kitchens are both poorly equipped and the dishwasher doesn’t work properly (reported) the twin bedrooms are not as in the photos, in fact one is completely different - much smaller and darker. Not really big enough for 2 adults unless you like to be cosy.
Respuesta del Departamento de Calidad
Thank you for your review Cassandra. We are glad to know that you had a nice stay. Of course we will check the dishwasher in order to avoid future issues. We will love to host you again! Fátima - responsable de calidad de Genteel Home
Terraza espectacular con vistas a la Alhambra. Ubicación de 10
Nos alojamos en 2 de los apartamentos que tiene la agencia: el ático y el primero. Existe mucha diferencia entre ambos, siendo el ático muy superior en todo y de mejor relación calidad-precio. Quizá el 1º resulta algo caro
Respuesta del Departamento de Calidad
Thank you for your review! We are grateful for your words which make us to improve and we hope that you could enjoy our apartment and the city during your stay. Fátima - responsable de calidad de Genteel Home
The location and views from the apartment were excellent. The apartment was well equipped, everything we needed for a short stay. It was freshly decorated with modern décor. It is a residential block so local people going about their business and no excessive noise.
We had two sets of keys for the apartment which was good but only one main door key for entry to the building; two of them would have been helpful. I was surprised to see we had quilts wrapped in sheets; would have expected quilt covers.
Respuesta del Departamento de Calidad
Thank you very much for your review! It’s great to know you had a pleasant stay and enjoyed your time in our apartment! We are sorry about no leaving 2 complete set of keys, I know it´s not an excuse but we had an issue with our last guests whos by mistake forgot to leave the keys at the apartment and they had to send them to by postal mail. And about the quilts, you found them that way because we didn´t have any covers available on your arriving day due to a problem of supplying on the laundry, so we had to solve it the best way we could at the moment, but it´s no the way we use to dress the beds. We really appreciate your understanding, and hope you enjoyed Granada and your time with us. Genteel Home Team
The view was amazing and fantastic terrace and location.
The 2 rings on the hob didn’t work the fat fryer didn’t work The sun beds on the terrace very old and finally fell apart The bed in the main bedroom was ok but the other beds in the apartment were very hard and ended up with bad back . We had a confirmed late check out while we could still cancel booking but the minute the refund policy was not available 4 days before travel they then sent a refused email causing 3 phone calls and a lot of stress before the holiday,not what I needed .
Respuesta del Departamento de Calidad
Thank you very much for your review Carla, it really helps us to imporve and be better hosts. First of all we want to apollogize for the incoviniences we might have suffered during your stay. We want to thank you for letting us know so we have been able to solve them. We have checked all the issues you have told us abour the kitchen, and they same to work, but we have made a technitian to come and make sure everything works properly. About the bed it´s always a question of taste, each person has a preference for bed, and what in heavy form some, could be to soft for others. About the late check out, what we told yu was that in case there was no reservation for your check out day, you could stay longer at the apartment without extra cost, but a new reservation was made for that dtae, and we have to offer check ins from 3 pm, so it was not possible to finally offer you the late check out. We are a team of young people giving all our best to offer the greatest service we are able to our guests, so it´s very important to us your opinion and impresions so we can grow and succeed in our enterprise. It´s good to know you have enjoyed the time in Granada. Genttel home Team
Carlos fue super amable y nos hizo buenas recomendaciones.
Repetiríamos.
Internet was awful, and almost non-existent.
The beds were rock-hard. I know this is common in Spain, but the other genteel home apartemento we stayed in in Savilla had really nice and comfortable beds. These were the things that led to the 5 score for total apartment quality.
Para los sentidos. Nos hemos quedado encantados.