VOIR PHOTOS
  1. ACCUEIL   
  2. Location de vacances à Florence   
  3. Piazza Pitti II

Appartement
Piazza Pitti II

Florence · Florencia

9,5 (59 évaluations)


1-4
Personnes

2
Chambres

2
Salles de bain

80 m2
Surface

À propos du logement

C’est un bel appartement avec 2 chambres et 2 salles de bain, intérieur, situé dans l’un des endroits les plus recherchés de Florence. Le bâtiment est situé sur la même Piazza Pitti, juste en face du Palais du même nom.

En entrant dans l’appartement, nous trouvons le salon, petit mais confortable, avec Smart TV, table à manger pouvant accueillir 4 personnes et un canapé. La salle fait office de distributeur. Par là, vous pouvez accéder à une belle cuisine indépendante, une salle de bain complète avec douche et la pièce principale, avec un lit double de 1,50 x 1,90 m, Smart TV et une salle de bain complète en suite avec douche.

De même, depuis le salon, on accède également, par des escaliers, à la pièce à l’étage, mansardée, située au-dessus du salon bien qu’ouverte. Cela a un lit double de 1,50 x 1,90 m.

La superficie de l’appartement est l’une des meilleures de la ville. Dans le centre historique de Florence, avec tous les monuments de la ville à quelques mètres ou à quelques minutes à pied.

Dans le quartier, il y a aussi des magasins de marque, des petits bars et des épiceries, les meilleurs restaurants de la ville, des supermarchés, etc.

Climatisation Split
Chauffage Split
Services Savon, gel, shampoing, draps et serviettes
Animaux domestiques Interdit
Lit bebé Disponible
Étage 4e Étage
Ascenseur Disponible
WiFi Gratuite
Téléviseur Smart TV
Voir tous les équipements

Services

> Check-in en personne.
> Service clientèle.
> Lit bébé et chaise haute disponibles sur demande.
> Service de blanchisserie sur demande.

Règles de la maison

> Check-in: de 15:00h à 21:00h.
> Check-out: avant le 11:00h.
> Aucune fête ou événement n’est autorisé.
> Il est interdit de fumer dans la propriété ou dans les zones communes.
> Réduire le bruit des 23:00h à 9:00h
> Cet établissement n’accepte pas les animaux domestiques.

Informations complémentaires

> Late Check-in: Les billets après 21h00 ont un coût supplémentaire qui doit être payé à l’arrivée à la personne qui vous recevra.
De 21h00 à 00h00 : 30€. De 00h00 à 02h00 : 50€.

Réserver


Code de réduction
APPLIQUER
Réserver

Avez-vous des questions ou des doutes sur le logement ?


Demande d’informations

Voir sur la carte

Évaluation de la propriété

9,5 (59 Évaluations)

Emplacement
9,9
Qualite
9,2
Nettoyage
9,7
Personnel
9,7
Équipements
9,6
Recommandable
9,6

Votre avis nous intéresse


Avis de nos clients

Michael Bassett10
MAI 2024
We had a great time staying in this apartment. The place was very nice, clean, and new. Felt like staying in a luxury hotel. The location was perfect, only a few steps from Ponte Vecchio with many restaurants and gelatterias nearby. Once we arrived, we were able to walk to everywhere we wanted to go in Florence. The apartment also has an elevator which made it very easy to get in and out. We were a family of 3 and the apartment was plenty big enough. We had a great time and definitely recommend.
Réponse du service qualité

Dear Michael,

We extend our heartfelt gratitude for your positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you at our apartment in Florence. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future.

If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better.

Thank you for being our valued guest.


Quality Department

Carrie Lee10
MAI 2024
It was such a great experience at this Airbnb! The person checking us in was so kind and even helped us call a cab the next morning for an early morning check out! Additionally, it is a great location and central! It was still quite though as it faced away from the hub.
Réponse du service qualité

Dear Carrie,

On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience.

We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us.

Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction.

We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.

Quality Department

Patricia Manning10
AVR. 2024
This is a wonderful apartment in a perfect location! Our daughter is studying in Florence this semester and we came to visit her for 5 days. The host was proactive and very responsive. Our daughter had a place in the heart of the city and said it was very noisy at night so we looked for a quieter location and this is the spot. It is across from the Pitti Palace and very close to the Ponte Vecchio so you feel like you are "in the action" as soon as you step outside the door. However, being on the other side of the river in a more residential area made it very peaceful inside. I was afraid it would be a long walk to the heart of the city but it was actually very close. The apartment is on the 4th floor but there is an elevator. You walk into a nice living room, it has a full-size kitchen and full bathroom off the living room, a separate bedroom with its own nice bathroom, and another loft bedroom upstairs. Both beds are Queen sized and very comfy. We would love to stay here next time!
Réponse du service qualité

Dear Patricia,

Thank you for the thoughtful feedback on your recent stay in Florence. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile.

We are truly pleased to hear that you enjoyed the apartment´s comfort and convenient location. Your feedback is an affirmation of the service we strive to provide.

It was an honor to have you as our guest, and your opinion is very important to us. We sincerely look forward to the opportunity to welcome you back in the future.


Quality Department

Luca Dell‘Estate10
AVR. 2024
Wir waren für drei Nächte in der Unterkunft. Perfekte Lage in unmittelbarer Nähe zum historischen Zentrum. Sehr zu empfehlen.
Réponse du service qualité

Dear Luca,

It is a pleasure to know that you have enjoyed the location of our accommodation in Florence. Location is one of our most valuable features, and we are delighted that you had the opportunity to fully experience it.

Your feedback inspires us to aim higher in delivering top-notch service. Thank you for being a part of our journey and for your kind words.


Quality Department

Aysu Özgünay Akkaya8
AVR. 2024
Évaluation sans commentaire.

Snehita S10
AVR. 2024
Great place to stay in Florence, right in front of Pitti Palace. Very walkable to all sights within Florence. Main duomo is about a 10 min walk. Lots of shopping, coffee and gelato places right down the street. Host was very responsive and even suggested a parking garage for us close by. The bathrooms were amazing with great water pressure and fully modern amenities. Beds were very comfortable to sleep in. Although has stairs to reach the second bedroom, something to keep in mind if you have kids. Would definitely return to this place next time we are in Florence!
Réponse du service qualité

Dear Snehita,

We greatly appreciate your positive review and the favorable impact it has on our team. Your satisfaction is our greatest reward and drives us to maintain our commitment to excellence in service. If at any time you decide to embark on a new journey, it would be an honor to welcome you again.

Your comments inspire us to continue providing unforgettable experiences. We thank you for sharing your satisfaction with us and for choosing us as your accommodation option.

Aneura Phillips10
MARS 2024
We had an amazing stay at this apartment. It was very cosy. Lots of nice touches. Located in an amazing area with lots of nice restaurants nearby. Easily walkable to all the main sites. The host was very friendly, super responsive and really helpful answering all my questions about the facilities they have for babies at the apartment (we took our 7 month old). She also gave lots of great recommendations. The only downside was that the beds were very firm. Would highly recommend this stay.
Réponse du service qualité

Dear Aneura,

Thank you for your kind words. We´re thrilled to hear that you had an amazing stay at our apartment and that you found it cozy with lots of nice touches. It´s wonderful to know that you appreciated our convenient location near great restaurants and main attractions, as well as the responsiveness and helpfulness of our host. We´ve noted your feedback about the firmness of the beds and will consider ways to enhance comfort for our guests. We appreciate your recommendation and hope to welcome you back soon.

Alistair Allison10
FÉVR. 2024
A great apartment that is so close to Ponte Vecchio, but equally close to the heart of Santo Spirito, which we love as it is less busy/touristy but filled with fantastic cafes, restaurants and local class.
Réponse du service qualité

Dear Alistar,

Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed your stay in our apartment and appreciated its proximity to both Ponte Vecchio and the charming Santo Spirito neighborhood. It´s fantastic to know that you found the area less busy and touristy, yet brimming with fantastic cafes, restaurants, and local charm. We strive to provide our guests with a memorable experience, and we´re thrilled that we could contribute to your enjoyment of Florence. Should your travels bring you back to the area, we´d be honored to host you again. Thank you for choosing our apartment and for sharing your kind words.

Stela Deli10
DÉC. 2023
Évaluation sans commentaire.

Abdulaziz Alghamdi10
DÉC. 2023
اشكر القائمين على هذا المكان
جميل جدا ومريح ونظافه استثنائيه فعلا تستاهل المبلغ المدفوع لها استقبال بكل حفوه واحترام
كل شي كان في مكان الاقامه رائع جدا
Réponse du service qualité

Dear Abdulaziz,

Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that you enjoyed your stay at our place and found it to be very nice, comfortable, and exceptionally clean. Your kind words are truly appreciated.

Our team strives to provide the best service possible, and we´re delighted that you felt well received with all due respect. It´s wonderful to hear that everything in the place met your expectations.

We sincerely appreciate your gratitude and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

Quality Department.

Kristy Ball10
NOV. 2023
The apartment was lovely and spacious and the beds were comfortable, and looked just as the pictures showed. Sara the host met us at the property and gave us some good tips for Florence. The kitchen was stocked with everything you could need, oil, salt, pepper, sugar, balsamic vinegar and some other sauces. The heaters were warm. The bathrooms were clean and there was good shower pressure. Our kids loved the loft bedroom.
A toaster would have been handy, however there is an oven so we made do with the grill at the top of the oven.
Réponse du service qualité

Dear Kristy,

Thank you for your thoughtful review. We´re thrilled to hear that you enjoyed the lovely and spacious atmosphere of the apartment, the comfortable beds, and the helpful tips from our host, Sara. We´re pleased that the kitchen met your needs with its well-stocked essentials, and that the heaters kept you warm during your stay. Your positive feedback on the clean bathrooms and good shower pressure is much appreciated.

We apologize for the inconvenience regarding the lack of a toaster, but we´re glad you were able to make use of the oven grill. Your suggestion is noted, and we´ll consider it for future enhancements. Thank you for choosing our apartment, and we look forward to welcoming you back in the future.

Quality Department.

Tuan Nguyen10
NOV. 2023
Great location! Within walking distance to everything but also felt very quaint. Perfect for a family holiday. The apartment was clean and we had everything we needed. Our host Sara was fantastic. She was there to welcome us as soon as we arrived and communications were excellent. She also gave us her local recommendations which were much appreciated. Would stay here again.
Réponse du service qualité

Dear Tuan,

Thank you for your wonderful review. We´re delighted to hear that you enjoyed the great location and the quaint atmosphere, making it perfect for a family holiday. It´s fantastic to know that the apartment met your expectations in terms of cleanliness and amenities. We´re grateful for your kind words about our host, Sara, and her excellent communication. We appreciate your positive feedback and look forward to welcoming you again. Sara´s local recommendations are always at your disposal.

Kathrin Andrae10
OCT. 2023
Wir hatten wundervolle Herbsttage in der Toskana. Die Wohnung ist super, die Gegend ist super, alles ist ganz einfach zu erreichen… Und trotz der vielen Touristen ist es ruhig, ohne dass man auf Komfort verzichten muss. Die Gastgeber sind sehr freundlich und sehr verbindlich. Bei jedem weiteren Besuch in Florenz würden wir dort wieder wohnen wollen. Vielen Dank für diese Erfahrung.
Réponse du service qualité

Dear Kathrin,

Thank you so much for your delightful review. We are thrilled to hear that you had wonderful autumn days in Tuscany and enjoyed the convenience of our apartment and its surroundings. It´s heartening to know that despite the tourist activity, you found a peaceful retreat without compromising on comfort. We greatly appreciate your kind words about our friendly and reliable hosts.

We would be honored to welcome you back on any future visits to Florence. Your gratitude means a lot to us, and we are delighted that we could contribute to your memorable experience.

Roman Shypailo10
OCT. 2023
We really loved this place. The location is excellent - across the Arno from the busier part of Florence, but an easy walk to all the main spots. There were many great restaurants close by, as well as shops and a great supermarket - helpful since we had a kitchen and fridge. Sara greeted us when we arrived, let us in, and chatted with us about the city in general. She gave us great advice on how to get to the airport (tram). This helped us tremendously and turned out to be as easy as she said it would be. Highly recommended.
Réponse du service qualité

Dear Roman,

Thank you so much for your wonderful review. We are thrilled to hear that you enjoyed your stay and found the location to be so convenient for exploring Florence. It´s great to know that the nearby restaurants, shops, and supermarket added value to your visit, especially with the kitchen amenities in your accommodations.

We´re also delighted that Sara´s warm welcome and helpful advice contributed to a seamless experience for you. We appreciate your recommendation and hope to have the pleasure of hosting you again in the future.

Agustin Gallegos10
OCT. 2023
Very friendly and attentive host. Location is great, restaurants literally as soon as you open the door. 5 minute walk to Ponte Vecchio. Plenty of hot water, very clean. I highly recommend this place. I´ll definitely look for this apartment when I´m back in Florence.
Réponse du service qualité

Dear Agustin,

Thank you for your wonderful feedback. We´re pleased to hear that you had a positive experience during your stay. Our dedicated and attentive host takes pride in making guests feel welcome and comfortable. It´s fantastic to know that the central location added to your enjoyment, with a variety of restaurants at your doorstep and the iconic Ponte Vecchio just a short walk away.

We´re delighted that you found the apartment clean and well-equipped with hot water. Your high recommendation means a lot to us. We look forward to hosting you again when you return to Florence.

Zelimir Pesic8
SEPT. 2023
Évaluation sans commentaire.

Phyllis Howell10
SEPT. 2023
Great location.
Réponse du service qualité

Dear Phyllis,

We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.

Luis Raul De Pablo10
SEPT. 2023
malo l ser servicio tocante a artículos de higiene mala un de las habitaciones que está en segundo piso muy bajo los cielos me dí un trancazo
Réponse du service qualité

Estimado Luis,
Agradecemos que haya compartido sus comentarios con nosotros, y lamentamos profundamente que su experiencia no haya estado a la altura de lo esperado. Lamentamos mucho escuchar sobre los problemas que tuvo con algunos artículos de higiene y con la altura de una de las habitaciones.
Respecto al tamaño de la habitación, queremos ser siempre transparentes con nuestros clientes, por lo que la información de la distribución del apartamento, así como imágenes del mismo, la pueden encontrar en nuestra página web a disposición de todos nuestros futuros huéspedes. En cuanto a los artículos de higiene, tomamos nota para que este problema no se repita en el futuro, ya que no cumple con los estándares de calidad que estamos comprometidos a ofrecer. Tomamos sus comentarios muy en serio y trabajaremos para mejorar nuestros servicios y garantizar una experiencia más cómoda y placentera para todos nuestros huéspedes.
Valoramos sus comentarios, ya que nos ayudan a identificar áreas de mejora y a ofrecer un servicio de calidad. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y poder ofrecerles una estadía completamente satisfactoria.

Kristine Barilli10
AOÛT 2023
So responsive and immaculate clean ! Incredible water pressure in both bathrooms ! They even provided cleaning service for my extended stay . Directly across from my favorite pitti palace ! Can’t recommend enough !
Réponse du service qualité

Dear Kristine,

We´re genuinely grateful for your outstanding review. Your kind words about our responsiveness and the immaculate cleanliness of our property brightened our day. We´re thrilled you appreciated the incredible water pressure in both bathrooms and found our cleaning service valuable. Being located directly across from your favorite Pitti Palace is a special highlight.

Thank you for your enthusiastic recommendation, it means lot to us. We´d be honored to host you again in the future, providing you with another exceptional stay.

Mei Zhang8
AOÛT 2023
Great location: close to Ponte Vecchio but not as busy as on the north bank. Because the flat is facing northwest, away from the main road, it’s very quiet day and night. Another good feature of the place is it’s firm mattresses
Réponse du service qualité

Dear Mei,

Thank you so much for taking the time to share your thoughts about your recent stay at our property. We are thrilled to hear that you found our location convenient, providing a peaceful respite while still being close to the vibrant Ponte Vecchio area. Also, your kind words about our firm mattresses are greatly appreciated; a good night´s sleep is indeed essential for a memorable stay.

Your feedback means a lot to us, and we hope to have the pleasure of hosting you again in the future.

Sara Weld ali9
AOÛT 2023
Since we arrived they we’re waiting for us, helped us to find the building then explained everything to us.sent us suggestions for restaurants and places to visit, they were super helpful and nice.the apartment is beautiful and cozy, feels like home, very clean and prepared with everything.the only thing that made me rate it 9/10 is that the bed in the master room was not comfortable and the smell in the master bathroom coming from outside (which is not their fault) but over all it was amazing
The mattress in the main bedroom
Réponse du service qualité

Dear Sara,

Thank you very much for your kind review! We´re delighted to hear that you had a positive experience during your stay with us. We´re glad we could assist you upon your arrival and provide you with helpful suggestions. It´s wonderful to know that you found the apartment beautiful, cozy, and well-equipped. We apologize for any inconvenience caused by the bed comfort and the outside smell in the master bathroom. Your feedback is important to us, and we´ll certainly take it into consideration for future improvements. Despite these minor concerns, we´re thrilled that you had an amazing overall experience. We hope to have the opportunity to welcome you back in the future.


Quality Department

Jeri Qerimaj8
AOÛT 2023
It was great location, spacious, clean, convenient. kitchen had new appliances and washer too. The agent/ host was super helpful and kept giving us tips about places to go, eat, etc…
in the pictures it looked like it was a different appartment.
Réponse du service qualité

Dear Jeri,

Thank you for your positive feedback about the location, amenities, and our dedicated agent. We strive to provide the best experience for our guests. We sincerely apologize for any discrepancies between the photos and the actual apartment. We will ensure that our listings are updated with the representative photos to avoid any inconvenience in the future. We appreciate your understanding and hope to host you again in the future.

Jose L.H. Campos
Quality Department Manager

Thylan Chetty8
JUIL. 2023
Great modern apartment with clean modern facilities.
entrance hall requires work
Réponse du service qualité

Dear Thylan,

Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.

Jose L.H. Campos
Quality Department Manager

sarah koster10
JUIN 2023
beautiful apartment with everything you need. perfect location on the quieter side of the bridge and restaurants/cafes right outside your door. Great recommendations for places to eat.
Réponse du service qualité

Dear Sarah, Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future. Jose L.H. Campos. Quality Department Manager.

PAMELA SCHWOTZER8
MAI 2023
The apartment was comfortable except that there was a mosquito infestation. The manager did warn us not to open windows which we did not but my daughter was bitten by mosquitoes the first few nights. The manager did spray which seemed to help but it should hz e been done prior to our arrival.

Jose Kriki10
MAI 2023
excelentes anfitriones!
la ubicacion es privilegiada.
todo nos gustó
Réponse du service qualité

Estimado José:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.

Jose L.H. Campos
Director de Calidad

Rafael Angulo10
MAI 2023
The apt was very roomy and comfortable. It has two large bathrooms and a nice master bedroom. The AC units were excellent. The inside was well decorated, very clean and Inviting. It was better then the pictures. The bathrooms had a large shower with plenty of hot water to wash off the grime at the at the end of a long day. The apt was something to look foward too everyday when everything was done. It is located next to the Pitti palace just down the street from the Punto Vecchio bridge. So the location was ideal. Food is everywhere with some really good choices very close by. This apt is where I will stay in the future. The host were very aware of our needs. They helped us the entire way from arrival to departure. I cannot say enough about the happiness we felt staying with them.
Réponse du service qualité

Dear Rafael,
Thank you so much for taking the time to leave such a thoughtful review. We are delighted to hear that you enjoyed the apartment´s comfort, size, and amenities, and that the decor and cleanliness surpassed your expectations.

We are especially pleased that you found our location to be ideal, with easy access to notable sites and an abundance of nearby food options. It´s fantastic to know that you plan to stay with us again in the future; we certainly look forward to your return.

Once again, thank you for your valuable feedback and kind words. They truly encourage us to continue providing a top-notch experience for all our guests. We eagerly await your next visit.

Jose L.H. Campos
Director de Calidad

Christine De Punt nee Webb10
AVR. 2023
Central and comfortable and a happy place
An amazing location in the heart of Florence but far enough from the touristic buzz. We loved the apartment so much and were lucky enough to meet the hosts. Our hosts gave us some wonderful recommendations to eat and sight see and we enjoyed them all. We felt right at home in the apartment. It was clean and tidy and had two fabulous bathrooms. We appreciated having both a washing machine and dishwasher. The apartment will be part of our happy memories - thank you!
Réponse du service qualité

Dear Christine,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Scott Moore10
AVR. 2023
Do t consider staying anywhere else!! This place is walkable to all the major attractions in Florence. It is immaculately clean and the hosts go far beyond the norm to help The showers were huge and came with fantastic water pressure (not always a given in Europe). The flat was so nice and quiet. No public or traffic noise was ever noticed Right across Pitti plaza and Boboli Gardens. Ponte Vecchio is only a 5 minute walk away. This place quickly became our favorite apartment of all our trips to Europe
Réponse du service qualité

Dear Scott,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Axel Masucci10
MARS 2023
Stillvolles Apartment als idealer Ausgangspunkt für einen Besuch in Florenz.
Sehr gute Lage - direkt vor dem Piazza Pitti - von dort aus alles im Zentrum fußläufig ideal erreichbar. Das Apartment befindet sich im 4. Stock einen Altbaus mit Aufzug und ist sehr stilvoll renoviert. Die Schlüsselübergabe hat reibungslos funktioniert und die Gastgeber stehen mit Rat und Tat zu Seite.
Réponse du service qualité

Dear Axel,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Erin Neiman10
MARS 2023
Hosts were extremely friendly, responsive and helpful. Provided recommendations and video instructions as needed. Quieter area than other parts of town but very close to everything so great location!
Réponse du service qualité

Dear Erin,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.

Jose L.H. Campos
Quality Department Manager

Marcus Höller-Schlieper10
MARS 2023
alles topp
Réponse du service qualité

Dear Marcus,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.

Jose L.H. Campos
Quality Department Manager

Alexander Pahl10
MARS 2023
Saubere, gemütliche Wohnung in einer zentralen Lage.
Freundliches Gastgeberpaar mit tollen Empfehlungen für Florenz. Zentrale Lage, direkt am Piazza Pitti. Uns hat es an nichts gefehlt.
Réponse du service qualité

Dear Alexander,
trip.
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.

Jose L.H. Campos
Quality Department Manager

Maria Magdalena Mileto10
MARS 2023
estadia de lujo en florencia
la ubicacion nos encantó, esta frente al palacio Pitti! En una zona con algunos puntos de interes y muchos lugares para comer. el anfitrión es super amable, se mostró super receptivo a todos nuestros mensajes y nos dio indicaciones de lugares muy buenos a donde ir el lugar es enorme y esta muy bien equipado el baño de la habitacion en suite tiene doble ducha edificio super silencioso, gran lugar para descansar kit de bienvenida con shampoo/acondicionador/jabon con olores muy muy ricos
salia un poco de olor de la ducha despues de varias horas sin usarse, si bien no afecto a nuestra estadia le avisamos al anfitrion por si pasaba en futuras ocasiones!
Réponse du service qualité

Estimada María Magdalena:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Derya Uysal10
MARS 2023
Évaluation sans commentaire.

Viktor Karg9
FÉVR. 2023
Stilvolles Quartier in guter Lage. Freundlicher Empfang.
Réponse du service qualité

Dear Viktor,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.

Jose L.H. Campos
Director de Calidad

Ler Medina10
JANV. 2023
Évaluation sans commentaire.

Miguel Sarmiento10
JANV. 2023
Évaluation sans commentaire.

Marian Lavele10
JANV. 2023
very well kept and neat apartment in a central location. Comminication with staff was easy . The property also happily a
prime location
Réponse du service qualité

Dear Marian,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.

Jose L.H. Campos
Quality Department Manager

Claudeen Kerr10
JANV. 2023
highly recommend staying here if visiting Firenze, beautiful apartments and a very central location
fantastic location in the middle of the town. Great hosts who gave us such a welcome and all the information we could have needed.
Réponse du service qualité

Dear Claudeen,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Jose L.H. Campos
Quality Department Manager

Cesare Cesareni7,9
DÉC. 2022
posizione ottima, centrale. comodo raggiungere tutti i siti di interesse. edificio storico, ben arredato e pulito. camere comode e ben attrezzate.
Réponse du service qualité

Dear Cesare,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.

Jose L.H. Campos
Quality Department Manager

Annette Cairnduff7
DÉC. 2022
The apartment is very well located, easy to get to all that Florence has to offer. Bus stops nearby and gorgeous streets to wander and eat in downstairs. The kitchen is well equipped. The beds comfy. It is a lovely little apartment nice size and very comfy.
The host was impatient and unhelpful. When we couldn’t find the apartment (note is is 22 but it looks like 99 on the number even our local taxi was confused) she was grumpy and rude, marching down and telling me off in the street. She works on assumed knowledge of Florence (like where to take out the rubbish) and was unhelpful when asked a few questions (we soon gave up). Note there was one roll of toilet paper for a five day stay and no other toiletries so don’t forget to BYO
Réponse du service qualité

Dear Annette,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
Our staff´s professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision.
Thank you again for making us your choice on this occasion, we look forward to serving you again in the near future.

Jose L.H. Campos
Quality Department Manager

Chiara Palladino9
DÉC. 2022
It felt like home! Clean, cozy, comfortable beds, spacious bathrooms. I was traveling with my parents and they were a bit older, and they had a great time too. Excellent staff, attentive and punctual! Would definitely recommend!
Nothing to say!
Réponse du service qualité

Dear Chiara,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Jose L.H. Campos
Quality Department Manager

Dalina Buzi10
NOV. 2022
A great comfortable appartment in the best location, one could ask for! Loved it.
Loved the location! It was right in Piazza Pitti and literally 200 m walk from Il Ponte Vecchio. I would go running every morning along the river to breathtaking views. Unforgettable! The appartment was cozy, nicely decorated. It is not a "view from the window" kinda appartment, because you mostly see rooftops from the windows, but honestly who needs a view, when you are located in the middle of one of the most famous views in the world! All the ammenities were there. The bathrooms were renovated and modern. I was there with my husband and my two daughters (age 10 and 13) and the whole appartment was spacious enough for all of us. We didn´t get to use all ammenities and appliances because we mostly ate out, but I could see that the appartment can be also great for longers stays. The guests, Chiara and Rosalba were really nice and their response to a small issue with the heater was extremely quick. As I said the location is amazing. You have plenty of restaurants around, just 300 m away there´s a supermarket (Conad) and right before crossing the road to enter Ponte Vecchio, stop in the morning (it opens at 8:20) for the best croissants at Ginos Bakery.
I had a small issue with the heater in the first day, but the guests solved it pretty quick and other than that, I did not have any other problem. It was all great.
Réponse du service qualité

Dear Dalina,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are also very pleased to read your complete satisfaction with the comfort of the apartment, as well as its wonderful location. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon.

Jose L.H. Campos
Quality Department Manager

Matt Perkins6,3
NOV. 2022
lovely flat, good location, but checkin was poor.
Location, finished to a high quality.
Being told that could not arrive till 3 hours after checkin and then not clean and told it would be ready at 9 pm (6hrs after checkin). pictures in email don’t match the flat.
Réponse du service qualité

Dear Matt,
Although we sincerely regret reading that the first day of your stay at our apartment fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.
In relation to the incidents regarding the cleaning of your apartment, we would like to offer our most sincere apologies as clearly we were not performing to our usual standards on this occasion. We would like to inform you that since receiving your review we have taken action into this matter, using your case as example to guarantee nothing like this ever happens again in any of our apartments. We thank you for bringing it to our attention as we have taken them extremely seriously and have learned from it.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Jose L.H. Campos
Quality Department Manager

Vladlena Gontcharenko10
NOV. 2022
Great location! Truly in the heart of the city! Very comfortable beds. Great bathroom with spacious shower. There are 2 in the apartment! which is very comfortable! Minus - the noise from the air conditioner! All in all, I highly recommend this apartment!
Noise from the air conditioner.
Réponse du service qualité

Dear Vladlena,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We hope we can host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Helene ROYAL10
OCT. 2022
Très joli appartement, parfaitement rénové, les salles de bain sont superbes. Hyper bien placé face au palais Pitti et à 5 min à pied du ponte vecchio. Nous avons passé un excellent séjour.

Lara Petruccelli10
OCT. 2022
a brilliant place to explore Florence.
everything, we really liked it
nothing
Réponse du service qualité

Dear Lara,
We would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations. Thank you for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Fiona Hackland10
OCT. 2022
Very lovely and luxurious apartment exactly as described in the listing. The apartment was very clean, comfortable and well appointed. The lift to the fourth floor was greatly appreciated - especially with luggage! The apartment itself is in a great location - Ponte Vecchio bridge is less than 5 minutes away and central Florence is another 10 minutes on foot. There are a number of great restaurants and bars very close to the apartment and we were spoilt for choice. There are also some lovely artisanal shops very close to the apartment. Despite being next to a busy tourist area, the apartment itself is quiet and peaceful. We thoroughly loved our stay in the apartment and would happily stay again and recommend to others.

Julio Ferraz Braga Neto10
SEPT. 2022
excelente , recomendo
instalações e localização
gostamos de tudo
Réponse du service qualité

Dear Julio, thank you for your feedback. We are pleased you enjoyed your stay with us and we look forward to serving you again in the future.

Aija T.
Quality Department

Kalima Nugmanova10
AOÛT 2022
Отличная квартира в центре города! Все соответствует фотографиям! Очень чисто и уютно! Рекомендую!!
Réponse du service qualité

Dear Kalima, thank you very muchf or your kind feedback and kind recommendation to our future guests. I is the best reward for us to know that our guests expectations were met.
We hope to see you soon again.

Aija T.
Quality Department

Juan8,3
AOÛT 2022
nice place well located and very good value
perfectly well located clean and with nice fixtures & bedding . it is a very good value for the money
Réponse du service qualité

Dear Juan, thank you very much for your kind feedback. We are glad our apartment and location were able to meet all your holiday needs during your stay.
We hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Lisa Salyards Cummings10
AOÛT 2022
Our host was wonderful! She welcomed us and showed us the beautiful apartment. The accommodations were absolutely gorgeous and well appointed. We had the most special stay in Florence. This apartment was in a perfect location
Réponse du service qualité

Dear Lisa, thank you very much for staying with us and for reviewing your personal experience in our apartment. It is wonderful to hear that we were able to make your stay special and we would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Mathura9,6
JUIL. 2022
Freundliche Gastgeberin. Sauberes, gemütliches Appartment .Direkt am Piazza Pitti/ Palazzo Pitti! Sehenswürdigkeiten in wenige Minuten zu Fuß erreichbar.
Réponse du service qualité

Dear Mathura, thank you very much for your valuable review.
Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it and hope you will visit us again in not too distant a future.

Aija T.
Quality Department

Alberto M.10
JUIL. 2022
Nice apartment, well decorated and o the perfect location... close to all but not crowded. All is like on the pictures.
Réponse du service qualité

Dear Alberto, we are glad to know that the apartment met your expectations and you enjoyed its location. We hope you will visit us again in not too distant a future.

Aija T.
Quality Department

Lisette Nieves10
JUIN 2022
Rosalba made check in super easy and explained all of the amenities to us. The apartment is lovely, centrally located and super clean. We especially appreciatedthe size of the beautiful bathrooms with amazing water pressure. The additional bonus of having the cleaning team come in midway through our trip to clean up and refresh our towels was greatly appreciated. I highly reccommend Genteel Home as it was a wonderful experience and lovely apartment that was a great home away from home.
Réponse du service qualité

Dear Lisette, thank you very much for staying with us. We are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our lovely property and exceptional service. We appreciate your kind recomendation to our future guests and we hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Jessie8,7
JUIN 2022
A stylish and comfortable stay right in front of Palazzo Pitti. The check-in was smooth and we loved the apartment, there was just confusion about pricing between the company vs. price listed on airbnb.
Réponse du service qualité

Dear Jessie, thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are sorry for any misunderstanding regarding the price, please note that it can vary due to sales channel comission fees. For your future reservation please do not hesitate to contact directly our Reservation Department, our team will guide you on the reservation process and will provide you with a very detailled information of the apartment and the conditions of your reservation.
We are pleased that our apartment, particularly its comfort and location, were to your satisfaction, and the next time you are in the area, we hope to welcome you back for another memorable stay.

Aija T.
Quality Department

Sandra Duke10
JUIN 2022
What a great apartment in a great area, beautifully decorated. With nearly a week at the property it had everything we needed plus having a lift up to the apartment was extremely helpful. Chiara was extremely helpful with everything we needed.
Réponse du service qualité

Dear Sandra, thank you very much for making us your choice accommodation and for taking the time to share the highlights of your stay with us.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

Christopher McNeece9,7
MAI 2022
A wonderful host and a very nice apartment.
Réponse du service qualité

Dear Christopher, thank you very much for your feedback. We are glad to know that you enjoyed our exceptional hospitality and we appreciate your highlights on our lovely property.
We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department