Discover this exceptional tourist apartment located in the heart of Florence, directly across from the historic Teatro Verdi. Its privileged location offers breathtaking city views from the living room and bedrooms, allowing you to enjoy the beauty of Florence at all times.
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Teatro Verdi Apartment
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Response from the Quality Department
Dear Jiarui,
We deeply regret the isolated incident you described and would like to assure you that the safety of our guests is an absolute priority for us. For this reason, the building is equipped with a secure main entrance door, daytime concierge service, and, inside the apartment, we provide a safe for guests to store their valuables. Additionally, we always remind our guests of basic security recommendations, such as keeping the apartment door closed at all times, to help prevent any unfortunate situations.
Nevertheless, we sincerely regret this isolated event and assure you that we are already working on further reinforcing our security measures. We hope that the support provided by our customer service team during this situation was helpful and helped to mitigate the effects of the incident as much as possible.
We truly appreciate your understanding and the valuable feedback you have shared. We sincerely hope you will give us another opportunity in the future to offer you an even more pleasant and secure stay.