Este exclusivo apartamento está ubicado en un edificio histórico que ha sido completamente renovado sin perder parte de su esencia. Se encuentra en la calle Santas Patronas a escasos metros de la Catedral, la Giralda y Torre del Oro.
Al entrar al apartamento, nos encontramos a la derecha la cocina abierta al salón con todo el equipamiento necesario para su uso. El salón – comedor frente a la cocina, amueblado al detalle, con sofá-cama, Smart TV, mesa comedora, mesa auxiliar y sillón de lectura que harán que su estancia sea acogedora y agradable. A la izquierda de la cocina se encuentra un largo pasillo con una preciosa pared de piedra y a la derecha se encuentra el dormitorio principal con dos camas individuales (0,90 x 2,00 metros), armario y un hermoso ventanal. Al final del pasillo podemos encontrar un amplio baño completo con ducha.
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Apartamento Santas Patronas I
de a
Przepiękne mieszkanie, wspaniale wyposażone i zlokalizowane w samym centrum.
Niestety mieszkanie jest na parterze, dlatego też duże piękne okno musiało być cały czas zasłonięte z uwagi na ciekawość ludzi na ulicy i bezpieczeństwo.
Falta de limpieza, apartamento sin preparar antes de nuestra llegada. El inodoro perdía agua y el aire en el apartamento era muy húmedo. El sofá está bastante torcido y es difícil dormir en él durante más de dos noches.
Several problems with this apt, but what bothered me most was that on the Booking site it said that the place provided toiletries and most people would understand from it that there will be soap shampoo and toilet paper for the whole stay. However, the management of this place thought 2 tiny bottles of shower gel and shampoo is enough for 3 people in 7 days. After discussions they said that they would bring more when they come to clean, but at a time that didn´t fit us. And when I asked to skip the cleaning and just bring the missing toiletries they said for this they would charge extra. At this stage I decided it was not worth to argue with them and spoil my vacation, but since at times you need the owner to show minimal flexibility and they were clearly not willing to do that, I really can´t recommend this place
Respuesta del Departamento de Calidad
Dear [Guest´s Name],
Thank you for sharing your feedback. We regret that your experience did not fully meet your expectations. However, we take this opportunity to clarify a few points.
Regarding the courtesy items such as shampoo, shower gel, toilet paper, coffee, oil, salt, and sugar, these are provided in sufficient quantities to ensure a comfortable arrival for all our guests. However, as is common in tourist apartments, these items are not replenished during the stay. Unlike a hotel, where daily restocking services are provided, this type of accommodation offers greater independence and flexibility, allowing guests to organize their stay according to their needs.
That said, we do offer a complimentary cleaning service for stays longer than six days, during which we are happy to replenish any necessary items. We understand that scheduling these services may not always align perfectly with our guests´ plans. However, if a guest chooses to decline the cleaning service but still requests additional items, it is important to note that we cannot provide them separately without an additional charge. Our goal is to offer a fair and transparent service, ensuring a balance between guest convenience and the operational structure of a tourist apartment, which differs from a hotel.
We appreciate your feedback and will take it into account as we continue working to enhance our guests´ experience. We hope that, despite this issue, you were able to enjoy your stay and your time in the city.
Quality Department
Quite noisy from neighbours above, we could hear them moving around and it sounded very loud! I think there is very little insulation between the floors, but it´s a lovely old building so to be expected I guess. Luckily they were quiet during most of the nights we were there.
Respuesta del Departamento de Calidad
Dear Miller,
Thank you for taking the time to share your thoughts. We are delighted to hear that you enjoyed the apartment´s location, its comfort, and the amenities provided. Hoerver, we sincerely regret any inconvenience caused during your stay. Please be assured that we will review the soundproofing system to ensure a more peaceful experience for future guests.
Thank you for choosing us for your stay in Seville. We would be happy to welcome you again and provide an even more enjoyable stay.
Quality Department.
This apartment was ideally located near the city center and within easy reach of major attractions. We were spoiled for choice with the abundance of restaurants and cafes in the area. The apartment itself was impeccably clean, and we appreciated the added bonus of a cleaning service during our stay. Communication with the property management was excellent, facilitated seamlessly through WhatsApp. The keyless entry system was incredibly convenient. Inside, the apartment was warm, cozy, and well-equipped with all the necessary amenities.
Could include some slippers as an option. Some small pieces of painting was dropping from the wooden ceiling.
Respuesta del Departamento de Calidad
Dear Radu,
Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed your stay in Seville and that the apartment’s location, cleanliness, and comfort met your expectations. We are also pleased that you found the cleaning service and communication efficient, as well as the keyless entry system convenient.
We appreciate your suggestions regarding the addition of slippers and take note of your comment about the ceiling, which we will review. Your feedback helps us to continue improving.
We hope to have the pleasure of welcoming you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Estimada M. Auxiliadora:
Gracias por compartir su opinión. Lamentamos que nuestra modalidad de check-in no haya sido de su agrado, aunque nos gustaría aclarar algunos puntos.
Si bien el acceso al inmueble se realiza de manera autónoma mediante códigos, contamos con un equipo de atención al cliente disponible las 24 horas del día para resolver cualquier duda, inconveniente o imprevisto que pueda surgir. Nuestro objetivo es ofrecer a nuestros huéspedes un proceso ágil y cómodo, garantizando al mismo tiempo asistencia inmediata siempre que sea necesario.
Entendemos que algunas personas prefieren un contacto más tradicional, pero nuestra modalidad permite a los huéspedes disfrutar de mayor independencia sin renunciar a un soporte continuo y eficiente. Además, nos esforzamos por proporcionar toda la información detallada antes y durante la estancia para que la experiencia sea lo más fluida posible.
Apreciamos su comentario y tomaremos en cuenta su percepción para seguir mejorando. Esperamos que, pese a este aspecto, su estancia haya sido satisfactoria y que haya podido disfrutar de la comodidad del alojamiento y de su excelente ubicación.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Colin,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the excellent location and found the apartment both beautiful and well-appointed.
Our team takes pride in providing proactive and organized service, and it’s wonderful to know that the mid-stay linen change and replenishment of consumables added to your comfort during your week-long stay.
We truly appreciate your recommendation and look forward to the opportunity of hosting you again on your next visit to Seville.
Apartamento amplio, cómodo, con todos los utensilios de cocina en muy buen estado, el baño , las toallas, los colchones, todo perfecto. Siempre atentos a cualquier necesidad. Buena ubicación , cerca de Triana y del casco antiguo de Sevilla.
Nulla da segnalare
Respuesta del Departamento de Calidad
Dear Fabrizio,
Thank you for your kind comment. We are pleased to know that the apartment met your expectations and that you had a comfortable and enjoyable stay. It would be a pleasure to welcome you again in the future.
Quality Department
Me encantó! Súper bien ubicado y el trato del 10! Súper amables y si tenías algún problema contactabas con ellos y al momento solucionado. No había ruido y eso que daba a la calle pero muy bien insonorizado
Respuesta del Departamento de Calidad
Estimada Josefa:
Muchas gracias por su amable comentario. Nos alegra mucho saber que disfrutó de su estancia y que tanto la ubicación como el trato de nuestro equipo fueron de su agrado. Trabajamos con mucho esfuerzo para ofrecer el mejor servicio y nos llena de satisfacción saber que se sintió bien atendido.
También nos complace que haya encontrado el apartamento bien insonorizado, lo que permitió que su estancia fuera tranquila a pesar de la ubicación.
Agradecemos mucho sus palabras y esperamos poder darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Absolutely everything. Loved the area and the apartment was so lovely and staff could not do enough for us. Definitely the best way to go if going to Seville
N/A
La ubicación es muy buena, cercana a zonas culturales, para salir a tomar algo y con mercado cercano por si se necesita realizar alguna compra. La cocina está perfectamente equipada y nos dejaron agua en la nevera, que se agradece cuando llegas a Sevilla.
Como punto "negativo", por las noches en el salón (que hace de habitación) se oye bastante el ruido de la calle. Había algo de humedad en el baño.
Respuesta del Departamento de Calidad
Estimada Leila,
Agradecemos sinceramente sus comentarios. Nos complace saber que disfrutó de la excelente ubicación del apartamento, así como de la limpieza y la comodidad de las áreas culturales y el mercado cercanos. También agradecemos su mención sobre la cocina bien equipada y el amable gesto de proporcionar agua en el refrigerador a su llegada.
Le pedimos disculpas por las molestias ocasionadas por el ruido; es importante señalar que, en ocasiones, debido a festividades celebradas en la zona o a la época del año, puede notar un poco más de ruido de lo habitual. Lamentamos cualquier inconveniente que esto haya podido causar y revisaremos el sistema de insonorización para realizar las mejoras pertinentes. Asimismo, tomamos muy en serio sus comentarios sobre la humedad en el baño y procederemos a investigar este asunto. Sus observaciones son invaluables para nosotros, ya que nos ayudan a identificar áreas de mejora.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para ofrecerle una experiencia aún mejor.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Niña,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Nell’appartamento vi è un forte odore umidità dovuto (immagino) alle travi del Soffitto. Essendo al piano strada inoltre anche l’apertura delle finestre non sempre è possibile e questo non facilita l’aerazione. Suggerisco di munire l’appartamento con dei profumatori per ambiente
Respuesta del Departamento de Calidad
Dear Barbara,
Thank you for your detailed feedback. We are delighted to hear that you appreciated the excellent location and furnishings of our apartment. It is great to know that it met all your needs for a short stay and that you found the nearby luggage storage very convenient. We are also pleased to hear that you found our service attentive and responsive to your requests.
Regarding the issue with the smell in the apartment, we apologize for any discomfort this may have caused. This issue can sometimes be influenced by external factors such as the weather. However, we take your comments seriously and will thoroughly investigate the situation to determine if corrective measures are necessary. In the meantime, we will consider your suggestion to equip the apartment with air fresheners to improve the ambiance.
We appreciate your valuable feedback and look forward to the opportunity to host you again, ensuring a more pleasant experience.
Quality Department.
Respuesta del Departamento de Calidad
Dear Maxim,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Respuesta del Departamento de Calidad
Dear Laura,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Emplacement parfait, au cœur du centre-ville, la décoration, appartement très bien équipé
Dommage que le canapé-lit n’ait pas été fait à notre arrivée. Suggestion : mettre des torchons à la place du sopalin
Respuesta del Departamento de Calidad
Dear Audrey,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location perfect, right in the heart of the city center, and that you appreciated the decoration and the well-equipped apartment.
Regarding the sofa bed not being prepared upon your arrival, we apologize for any inconvenience this may have caused. Please understand that we do not automatically prepare the sofa bed unless requested in advance by the guest. This is because we respect that each guest may have different preferences or plans for the use of the sofa bed upon their arrival. However, we are more than happy to prepare the sofa bed upon request with prior notice. We will also take note of your suggestion regarding providing kitchen towels instead of paper towels.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Catherine,
Thank you for your kind feedback. We´re delighted to hear that you enjoyed our lovely apartment in a nice area close to the main attractions. It´s great to know that you found the hosts easy to contact and that the rooms were decorated to your liking, providing a relaxing atmosphere. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.
Respuesta del Departamento de Calidad
Estimada María del Carmen:
Agradecemos mucho que haya compartido su reciente estancia con nosotros. Es un placer saber que nuestro apartamento le pareció lindo. Sin embargo, lamentamos el inconveniente que nos menciona respecto a la humedad y al polvo encontrado. Estas situaciones no reflejan los estándares de calidad y limpieza con los que estamos comprometidos a ofrecer, por lo que le pedimos disculpas al respecto. Le aseguramos que tomaremos nota de su comentario para realizar las mejoras pertinentes y poder ofrecer a todos nuestros huéspedes el mejor de los servicios. Gracias por elegirnos, y esperamos darle la bienvenida de nuevo en el futuro.
Respuesta del Departamento de Calidad
Dear Matthieu,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the apartment´s central location, tasteful decoration, and well-equipped amenities.
While we understand that preferences regarding natural light can vary among individuals, rest assured, we will explore ways to enhance the brightness of the apartment to ensure the satisfaction of all our guests. Regarding the humidity, it is important to note that it can sometimes be influenced by the climate, however, we will take note of your feedback and review any necessary improvements to address this issue.
Despite these minor concerns, we are thrilled that you loved your stay and would wholeheartedly recommend our apartment. We look forward to welcoming you back without hesitation.
Respuesta del Departamento de Calidad
Dear Laura,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Estimada Lucila:
Agradecemos sinceramente sus amables palabras sobre nuestro apartamento y su ubicación privilegiada. Nos complace saber que pudo disfrutar de la belleza del lugar y que a pesar de la celebración de Semana Santa, el interior del apartamento ofrecía un ambiente tranquilo y sereno. La satisfacción de nuestros huéspedes es nuestra prioridad, por lo que nos alegra saber que recibió una excelente atención por parte de nuestros equipo. Esperamos poder recibirle nuevamente en el futuro y brindarle otra experiencia memorable. Gracias por elegirnos.
Respuesta del Departamento de Calidad
Estimada Clara:
Agradecemos sinceramente sus amables palabras y por compartir su experiencia con nosotros. Nos complace saber que el departamento cumplió con sus expectativas y que disfrutó de su hermosa decoración y comodidades, así como de su ubicación privilegiada cerca de la ciudad vieja y del río, lo que facilita el acceso al transporte público. Nos alegra saber que la comunicación con nuestro equipo fue impecable y que estuvieron siempre dispuestos a ayudar durante su estancia. Tomamos nota de sus comentarios sobre el espacio y la disposición de las camas en el dormitorio. Consideraremos sus sugerencias para mejorar la experiencia de nuestros huéspedes en el futuro. Una vez más, gracias por su visita y esperamos tener el placer de recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Beverley,
Thank you so much for your kind words. We´re delighted to hear that you enjoyed your stay in our beautiful apartment located in a historic building. It´s fantastic to know that you found it well-equipped for guests and conveniently located near points of interest and bike rental stations. We truly appreciate your recommendation and hope to welcome you back again in the future.
L´emplacement était parfait et m´a permis de visiter Séville à pied! Plusieurs commerces autour permettant de manger et de faire quelques achats. L´appartement est superbement décoré et aménagé, confortable et bien équipé. Les hôtes répondent rapidement si on a besoin. Comme je faisais du télétravail, j´étais contente de la performance du wifi.
Au début j´ai reçu les instructions uniquement en espagnol, ce qui fait que j´ai eu de la difficulté à comprendre le fonctionnement des équipements de l´appartement au début. Si j´avais une critique à faire, ce serait de rafraichir la salle de bain. Tout le reste de l´appartement est impeccable, très bien aménagé et décoré, mais la salle de bain est très sobre et démontre clairement des signes d´infiltration d´eau.
Respuesta del Departamento de Calidad
Dear Isabelle,
Thank you for your recent stay in our beautiful apartment in Seville and for taking the time to share your feedback. We are delighted to hear that you enjoyed the perfect location, the comfort, and the amenities provided during your stay.
We apologize for any inconvenience caused by initially receiving instructions only in Spanish. Typically, we provide instructions in English as well, and we regret if this was not the case during your stay. Your feedback is valuable, and we will ensure that all guests receive clear instructions in their preferred language going forward.
Regarding your suggestion to refresh the bathroom, we appreciate your input and will take it into consideration for future improvements. Our aim is always to provide a pleasant and comfortable stay for our guests, and your feedback helps us in achieving this goal.
We hope to have the opportunity to welcome you back for another enjoyable stay in Seville.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Katia,
Thank you for your wonderful review. We´re thrilled to hear that you found our apartment stunning and enjoyed its fantastic location. It´s fantastic that you appreciated the peacefulness of the area while still being within walking distance of all the sights, markets, and restaurants. We´re glad that the check-in process was convenient for you and that our hosts were readily available to assist whenever needed. We´re delighted that you loved your stay and we can´t wait to welcome you back again soon.
Respuesta del Departamento de Calidad
Dear Pfeiffer,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Jeff, Thank you for sharing your positive feedback about your stay with us. We´re thrilled to hear that you found our location to be perfect and the electronic codes for building and home entry convenient. Your tip for the door entry is much appreciated, and we will make sure to communicate this helpful hint to future guests. It´s wonderful to know that our proximity to various attractions, bakeries, and shopping contributed to a great time in Seville. We´re grateful for your kind words, and we hope to have the pleasure of hosting you again for another enjoyable stay.
Respuesta del Departamento de Calidad
Dear Katie,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
The location is excellent - close to tapas bars, attractions, and the river!
Depending on who is also staying in the building, the outside can smell very strongly of cigarettes which made it hard to line dry our clothing or enjoy the patio.
Respuesta del Departamento de Calidad
Dear Sarah,
We want to extend our appreciation for choosing our property and for taking the time to share your feedback. Your comments are highly valuable to us as they assist us in providing an even better experience for our guests.
We are delighted to hear that you enjoyed your stay and that you found our property to be in a great location, with easy access to tapas bars, attractions, and the river. We strive to offer our guests a convenient and enjoyable experience.
However, we sincerely regret the inconvenience caused by the smell of cigarettes outside the property. We want to emphasize that this situation is dependent on other guests in the building, and we do not have control over their actions. Nevertheless, we understand the impact it had on your stay and appreciate your feedback. We will explore measures to mitigate this issue in the future.
We are looking forward to the opportunity to host you again and provide you with an even more pleasant stay.
Thank you for your trust in us.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Vicky, Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Melissa,
Thank you for your kind words! We´re delighted that you had a great stay and enjoyed the apartment´s beautiful decor and perfect location. Your recommendation means a lot to us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Samira, We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Harry,
We sincerely appreciate your thoughtful feedback, thank you for choosing us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Renea,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ragna,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager