Beautiful apartment recently renovated and decorated with attention to the details located in one of the most exclusive areas of the Costa del Sol, the Golden Mile, and with an idyllic setting.
It is located in a quiet, well-kept urbanization with 24-hour surveillance service. In addition, it has a swimming pool open all the year and a covered garage space.
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Las Lomas Marbella Apartment
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I didn’t have any faults
Lovely, very happy with everything , excellent location and the apartment was great
Beds were not that comfortable but we got used to them
Response from the Quality Department
Dear Ciara,
Thank you for taking the time to share your review. We are pleased to hear that you had a lovely stay, that the location and apartment were to your liking, and that the WiFi worked well for your husband to work remotely.
We regret that the comfort of the beds did not fully meet your expectations during your stay. We understand that comfort can be perceived differently by each person, as it is subjective and depends on individual preferences. However, we take our guests´ feedback seriously, and we will review the condition of the beds to ensure they meet our quality and comfort standards.
That said, we are glad to know that despite this, your stay was still enjoyable and comfortable. We appreciate your feedback once again and look forward to welcoming you back in the future.
Quality Department
beliggenheten var meget bra
Urent i alle rom samt gulvene var skitten
Response from the Quality Department
Dear Svenn,
Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the service provided by our agent, as well as the prime location, excellent views, spacious balcony, and the pool.
We are very sorry to hear about the cleanliness issues you encountered. Cleanliness is extremely important to us, and we regret that your experience fell short in this regard. We would have gladly addressed any issues if you had reached out during your stay, as our goal is to ensure a pleasant and comfortable environment for all our guests.
Thank you again for your comments. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.
Quality Department.
Acomodações e móveis muito bem conservados e o apartamento extremamente limpo
O fluxo de água fria no chuveiro é insuficiente e o misturador de água difícil de controlar.
Response from the Quality Department
Dear Maria Jesus,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Quality Department.
Great views, peace and quiet, comfortable beds….
Dark kitchen can barely see, new lighting needed Terrace lovely but plants need work One of the showers leaked badly, needs sealing!
Great views, peace and quiet, comfortable beds….
Dark kitchen can barely see, new lighting needed Terrace lovely but plants need work One of the showers leaked badly, needs sealing!
Response from the Quality Department
Dear Joe,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Quality department.
Response from the Quality Department
Dear Mohamed,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future
Quality Department.
Response from the Quality Department
Dear Natalie,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one. we are glad to hear that you enjoyed the beautiful view, comfortable bedding, and the tranquility of the outdoor environment at night.
We are truly sorry to hear about the issues you encountered during your stay. It is unfortunate that we were not made aware of these concerns at the time, as we have a dedicated team available 24/7, eager to assist our guests with any problems they might face.
We strive to be as transparent as possible with the information and photos of our apartments, and it is uncommon for us to receive comments questioning the accuracy of our listings. We sincerely regret that the photos did not match your expectations and that the cleanliness of the furniture and the condition of the property were not up to standard and we apologize for any discomfort this caused.
Please be assured that your feedback is invaluable to us, and we are taking immediate steps to address these concerns to improve our guests´ experience.
Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved stay.
Quality Department
Response from the Quality Department
Dear Eric,
Thank you for sharing your feedback with us. We are delighted to hear that our apartment met your expectations and that you enjoyed the beautiful surroundings and quality amenities offered.
However, we are truly sorry to learn about the disturbance caused by the noise from a neighboring property. Please accept our sincere apologies for any inconvenience this may have caused during your stay. While we strive to ensure a peaceful environment for all our guests, noise disturbances from external sources are unfortunately beyond our control.
We appreciate your understanding and patience in this matter. Despite this inconvenience, we are pleased to hear that you still plan to return and enjoy the convenience of our private parking, communal pool, and security services.
Response from the Quality Department
Dear Armins,
Thank you for taking the time to share your review. We apologize for any issues you experienced during your stay. Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable
Response from the Quality Department
Dear Jan Philipp,
Thank you for your kind words regarding our beautiful apartment and the well-maintained facilities of the complex. We´re pleased to hear that you enjoyed your experience, particularly appreciating the underground parking and security measures we provide. We are here to ensure your stay is as enjoyable as possible.
We look forward to welcoming you again in the future and providing another memorable experience.
Quality Department
Response from the Quality Department
Dear Milan,
We deeply regret to learn that your recent experience did not align with your expectations, and we sincerely apologize for any inconveniences you encountered during your stay. Your feedback is of utmost importance to us, and we appreciate you bringing these concerns to our attention.
It is disheartening to hear about the cleanliness issues you encountered, as maintaining a high standard of hygiene is a top priority for us. Rest assured that we take your comments seriously, and our team is diligently investigating the matter to implement corrective measures promptly.
In situations like these, we would have greatly appreciated your prompt communication during your stay, as it would have allowed our team to address and rectify the issues in real-time. We value your input, and your feedback aids us in continuously improving our services.
We genuinely apologize for any inconvenience caused and understand the importance of a seamless and comfortable stay. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. If there are any specific details or additional information you would like to share, please do not hesitate to contact us directly.
Thank you for your understanding.
Quality Department
Climatisation extérieure un peu bruyante sur la terrasse.
Response from the Quality Department
Dear Christophe, Thank you for sharing your feedback on your stay in our apartment. We´re pleased to hear that you found the location secure and enjoyed the beautiful sea view from of Marbella. We apologize for any inconvenience caused by the outdoor air conditioning. Your comment is valuable, and we will look into ways to minimize any potential disturbance for our guests.
We appreciate your understanding and hope to have the opportunity to welcome you back for an even more pleasant experience in the future.
Quality Department
Tout êtes parfait Le cardre l’endroit rien na dire magnifique L’hôte êtes très professionnel j’ai demandé un mixer elle est aller m’en acheter un. Merci.
Response from the Quality Department
Dear Samir, Thank you for your kind words. We are delighted to hear that everything was perfect, including the setting and location. We also appreciate your acknowledgment of our host´s professionalism. Thank you for choosing our establishment, and we hope to have the pleasure of welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear David,
Thank you for your kind words. We´re thrilled to hear that you found our apartment beautiful, with a great terrace and comfortable amenities. We appreciate your feedback about the second bedroom and will certainly take it into consideration for improvements. It´s fantastic to know that the parking and interaction with our security staff were positive aspects of your stay. Your recommendation is highly valued, and we would be delighted to welcome you back in the future.
Response from the Quality Department
Dear Laurent, We extend our sincere gratitude for taking the time to share your experience. Your positive feedback regarding your stay at Rocío´s apartment in Marbella is truly appreciated. Your remarks about the convenient location, spacious terrace, and overall satisfaction are valuable to us. It was our privilege to host you, and we anticipate the honor of welcoming you back in the future.
Quality Department
Response from the Quality Department
Estimada Alejandra, Agradecemos su comentario sobre la localización inmejorable del apartamento. Valoramos sus comentarios y estaremos encantados de recibir cualquier sugerencia adicional que pueda tener para mejorar su experiencia. Esperamos tener la oportunidad de hospedarle nuevamente y proporcionarle una experiencia más satisfactoria.
Departamento de Calidad
Response from the Quality Department
Estimado Pablo, Nos alegra saber que se sintió como en casa y pudo disfrutar de tranquilidad durante su viaje en familia. Su comodidad y satisfacción son nuestra prioridad. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Christian. We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Response from the Quality Department
Dear Harald, Thank you for taking the time to share your experience with us. We are delighted you found the access convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Stephen, We truly appreciate your feedback. It´s wonderful to hear that you had a great stay and enjoyed the apartment. We look forward to the opportunity to host you again.
Quality Department
Response from the Quality Department
Dear Katherine, Thank you for taking the time to share your thoughtful review of our apartment. We are delighted to hear that it exceeded your expectations and provided a comfortable setting. We always strive to ensure our guests have a pleasant experience and It´s heartening to know that our communication and recommendations were of value to you. We look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Chris, We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department
Dichtbij alles
Onze vlucht was in de late namiddag en moesten om 11h uit onze kamer wat normaal is . Maar moesten ook het terrein verlaten om 11h dus mochten absoluut niet meer op het terrein parkeren of nog een paar uurtjes aan het zwembad liggen terwijl er niemand was.
Response from the Quality Department
Dear Tarik, We would like to express our deepest appreciation for choosing our apartment as your preferred accommodation. We are sincerely sorry for any inconvenience you experienced during your stay, and we understand the frustration it may have caused. We take your feedback seriously and are committed to making the necessary improvements. We hope that you will give us another chance to serve you, as we are dedicated to ensuring your next visit exceeds your expectations.
Jose L.H. Campos
Quality Department Manager
Taras powinien byc odmalowany. Kuchnia jest ciemna.
Response from the Quality Department
Dear Guest, Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a good experience. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kubra. We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon. : Jose L.H. Campos.
Quality Department Manager.
Response from the Quality Department
Dear Erlend,
We wanted to take this opportunity to thank you sincerely for selecting our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Martine,
Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences caused by the noise and the apartment´s insulation. Your comments will be taken into consideration for future improvements. We appreciate your kind words about the excellent location, clean and spacious pool, and the beautiful view. Your positive feedback means a lot to us. We hope to have the opportunity to welcome you back and provide you with an enhanced experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Rach,
We would like to thank you for choosing to stay at our apartment in Marbella and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Our only issue is with my agency. Their process to book is cumbersome and they do not have a phone number to call when there is an issue. Also the staff is slow in responding to emails which makes for a nervous experience when dealing with property in a foreign country. They need to improve their communication process for booking property.
Response from the Quality Department
Dear Andreas,
First and foremost thank you for making us your choice apartment for your stay in Marbella. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Caia,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Alaa, thank you very much for taking the time to review your personal experience. We are delighted to know that you enjoyed your time with us and loved the apartment for its views and decoration.
We are sorry for exceptional wait upon your arrival, our team arrived 20 minutes late because of the traffic. Unfortunately some unforseen situation happen and can not be planned in advance. We are sorry if this caused you any inconveniences.
We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Katie for your feedback. We are glad to know you had a great stay with us. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Estimado Rafael, muchas gracias por valorar su estancia con nosotros y por sus amables palabras hacia nuestro personal. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes y trabaja mucho para crear experiencias únicas y dar la mejor atención.
Sería un placer darle la bienvenida de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Karin, thank you very much for your feedback.
We are glad to know that the apartment met your expectations. Regarding the price, we would like to take the opportunity to explain that our prices always depend on the season. You will be able to check all the information about the apartment and the price online before confirming the reservation.
Thank you for choosing our apartment for your holiday and we look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for taking the time to give us your valuable feedback and for the details we can imrpove to make our guests´ stay more comfortable. Thank you for bringing to our attention the information regarding the boiler, we haven´t had this kind of feedback before. It will be checked as soon as possible.
We highly appreciate your review, and hope to meet you soon gain.
Aija Teilane
Quality Department
de ligging, het terras. hulpvaardige verhuurder.
verwarmingsbuizen vies, ontluchting niet in orde, handmatige blinds. apartement niet goed gerenoveerd. geen goede stoelen, zeer laag toilet, wc verhoger gekocht
Response from the Quality Department
Dear Hans, thank you very much for your review.
We highly appreciate your highlights on the location of the apartment and your kind words about our staff, which was trying to assist you in the best possible way during your 3 week stay with us, especially adapting to the needs after your surgery. We are sorry to hear that in some aspects your still did not meet your expectations. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are important in this process therefore we highly value your time and constructive criticism.
Thank you for choosing our apartment for your stay, we hope to see you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for the great feedback of your experience in our apartment.
Guest satisfaction is our number one goal and there is nothing better than knowing that we have achieved that.
We are looking forward to meeting you in near future again!
Aija Teilane
Quality Department
Response from the Quality Department
We would like to thank you for choosing our apartment for your stay and for recommending us to other travellers, this is undoubtedly the best reward for all our team.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for this very kind review of our apartment and we look forward to serving you again in the future. Aija Teilane Quality Department
Response from the Quality Department
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area.
We look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Response from the Quality Department
We would like to express our gratitude for the comments you made about your experience. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum guest satisfaction and we are delighted to hear that your stay in our apartment was an enjoyable one.
We look forward to serving you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Mathias We first would like to thank you for choosing our GH Las Lomas apartment for your holidays in Marbella and for sharing your comments on your experience among us. We are sorry that you did not fully enjoy your stay. As it is an exclusive area, it is a bit far from the center of Puerto Banus, about 9 minutes on car more or less, but in this way we can offer tranquility and privacy to our guests. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Regards
The view from the huge balcony and the modern furniture
Nothing really but would have liked extra towels to be provided for the pool area.
Response from the Quality Department
Dear Rebecca
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area. We look forward to welcoming you back again very soon. Regards, Ana García, customer service
Response from the Quality Department
Dear Ziad, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Response from the Quality Department
Estimados Ann y Tom, que sorpresa vuestro mensaje! Pensé que la estancia durante las dos semanas que habéis disfrutado el apartamento habría sido de vuestro agrado. No recibimos quejas de limpieza durante ese periodo. La cafetera americana se cambio por una nespresso, el mismo día que me comentaron que les parecia pequeña.