Beautiful apartment recently renovated and decorated with attention to the details located in one of the most exclusive areas of the Costa del Sol, the Golden Mile, and with an idyllic setting.
It is located in a quiet, well-kept urbanization with 24-hour surveillance service. In addition, it has a swimming pool open all the year and a covered garage space.
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Las Lomas Marbella Apartment
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Response from the Quality Department
Dear Erlend,
We wanted to take this opportunity to thank you sincerely for selecting our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Martine,
Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences caused by the noise and the apartment´s insulation. Your comments will be taken into consideration for future improvements. We appreciate your kind words about the excellent location, clean and spacious pool, and the beautiful view. Your positive feedback means a lot to us. We hope to have the opportunity to welcome you back and provide you with an enhanced experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Rach,
We would like to thank you for choosing to stay at our apartment in Marbella and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Our only issue is with my agency. Their process to book is cumbersome and they do not have a phone number to call when there is an issue. Also the staff is slow in responding to emails which makes for a nervous experience when dealing with property in a foreign country. They need to improve their communication process for booking property.
Response from the Quality Department
Dear Andreas,
First and foremost thank you for making us your choice apartment for your stay in Marbella. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Caia,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Alaa, thank you very much for taking the time to review your personal experience. We are delighted to know that you enjoyed your time with us and loved the apartment for its views and decoration.
We are sorry for exceptional wait upon your arrival, our team arrived 20 minutes late because of the traffic. Unfortunately some unforseen situation happen and can not be planned in advance. We are sorry if this caused you any inconveniences.
We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Katie for your feedback. We are glad to know you had a great stay with us. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Estimado Rafael, muchas gracias por valorar su estancia con nosotros y por sus amables palabras hacia nuestro personal. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes y trabaja mucho para crear experiencias únicas y dar la mejor atención.
Sería un placer darle la bienvenida de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Karin, thank you very much for your feedback.
We are glad to know that the apartment met your expectations. Regarding the price, we would like to take the opportunity to explain that our prices always depend on the season. You will be able to check all the information about the apartment and the price online before confirming the reservation.
Thank you for choosing our apartment for your holiday and we look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for taking the time to give us your valuable feedback and for the details we can imrpove to make our guests´ stay more comfortable. Thank you for bringing to our attention the information regarding the boiler, we haven´t had this kind of feedback before. It will be checked as soon as possible.
We highly appreciate your review, and hope to meet you soon gain.
Aija Teilane
Quality Department
de ligging, het terras. hulpvaardige verhuurder.
verwarmingsbuizen vies, ontluchting niet in orde, handmatige blinds. apartement niet goed gerenoveerd. geen goede stoelen, zeer laag toilet, wc verhoger gekocht
Response from the Quality Department
Dear Hans, thank you very much for your review.
We highly appreciate your highlights on the location of the apartment and your kind words about our staff, which was trying to assist you in the best possible way during your 3 week stay with us, especially adapting to the needs after your surgery. We are sorry to hear that in some aspects your still did not meet your expectations. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are important in this process therefore we highly value your time and constructive criticism.
Thank you for choosing our apartment for your stay, we hope to see you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for the great feedback of your experience in our apartment.
Guest satisfaction is our number one goal and there is nothing better than knowing that we have achieved that.
We are looking forward to meeting you in near future again!
Aija Teilane
Quality Department
Response from the Quality Department
We would like to thank you for choosing our apartment for your stay and for recommending us to other travellers, this is undoubtedly the best reward for all our team.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for this very kind review of our apartment and we look forward to serving you again in the future. Aija Teilane Quality Department
Response from the Quality Department
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area.
We look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Response from the Quality Department
We would like to express our gratitude for the comments you made about your experience. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum guest satisfaction and we are delighted to hear that your stay in our apartment was an enjoyable one.
We look forward to serving you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Mathias We first would like to thank you for choosing our GH Las Lomas apartment for your holidays in Marbella and for sharing your comments on your experience among us. We are sorry that you did not fully enjoy your stay. As it is an exclusive area, it is a bit far from the center of Puerto Banus, about 9 minutes on car more or less, but in this way we can offer tranquility and privacy to our guests. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Regards
The view from the huge balcony and the modern furniture
Nothing really but would have liked extra towels to be provided for the pool area.
Response from the Quality Department
Dear Rebecca
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area. We look forward to welcoming you back again very soon. Regards, Ana García, customer service
Response from the Quality Department
Dear Ziad, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Response from the Quality Department
Estimados Ann y Tom, que sorpresa vuestro mensaje! Pensé que la estancia durante las dos semanas que habéis disfrutado el apartamento habría sido de vuestro agrado. No recibimos quejas de limpieza durante ese periodo. La cafetera americana se cambio por una nespresso, el mismo día que me comentaron que les parecia pequeña.