Spectacular apartment with 2 bedrooms and 2 private terraces, located in an exclusive area of Cordoba, very close to the city center. It is located in a new building with 8 luxurious quality apartments and an exceptional community pool open from April 1 to November 1 , as well as a private garage in the building.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Reception and luggage custody service. From 11:00h to 15:00h. Included in the price.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Arruzafa VIII Apartment
from to
Tranquilo, amplio y bien decorado. Apartamentos donde te sientes cómodo y relajado
Response from the Quality Department
Estimada Isabel,
Agradecemos sinceramente sus amables comentarios. Nos alegra saber que encontró el apartamento tranquilo, amplio y bien decorado, y que pudo disfrutar de una estancia cómoda y relajada. Es un placer para nosotros saber que cumplimos con sus expectativas.
Esperamos poder recibirle nuevamente en el futuro.
Departamento de Calidad
I really enjoyed this establishment located in a quiet neighborhood, ideal for families. Close to all amenities, it offers a lovely view and a peaceful setting. The apartment is well-equipped and very cozy, perfect for a comfortable stay.
Nothing
Response from the Quality Department
Dear Sanaa,
Thank you for your kind words. We are delighted to hear that you enjoyed your stay and found our establishment to be well-suited for families. We are pleased that you appreciated the quiet neighborhood, the lovely view, and the cozy, well-equipped apartment. It´s wonderful to know that our setting provided a peaceful and comfortable experience.
We hope to welcome you again in the future and provide you with another pleasant stay.
Quality Department
El apartamento está completamente equipado y nos obsequiaron con 2 cápsulas de café que las usamos a nuestra llegada y nos sentaron fenomenal, un buen detalle de bienvenida. La terraza era espectacular con mucha luz para desayunar o almorzar. La tranquilidad del alojamiento y el tener el parking dentro del recinto nos hizo la estancia muy agradable y cómoda. Tambien destacar su ubicación que está a 10 min del centro y de cualquier zona de Córdoba destacable.
El sofá cama era muy incomodo . Se quedó mi hijo pequeño pero un niño más grande o un adolescente lo pasaría mal si se aloja más de 1 noche.
Response from the Quality Department
Estimado José Antonio,
Agradecemos sinceramente sus amables palabras. Nos complace saber que disfrutó de la ubicación, el entorno y las comodidades de nuestro apartamento, así como del detalle de las cápsulas de café y la terraza. También nos alegra que la tranquilidad del alojamiento y el parking dentro del recinto hayan contribuido a hacer su estancia más agradable.
Respecto a su comentario sobre el sofá cama, lo tendremos en cuenta para nuestro proceso de mejora continua.
Esperamos tener el placer de recibirles nuevamente en el futuro y ofrecerles una experiencia aún más satisfactoria.
Departamento de Calidad
Response from the Quality Department
Estimado Luis,
Lamentamos que haya experimentado inconvenientes con la presión del agua durante su estancia en nuestro apartamento. La satisfacción de nuestros clientes es nuestra máxima prioridad, y nos hubiera encantado conocer este aspecto mientras estaba con nosotros para poder tomar las medidas necesarias y garantizar una experiencia más agradable.
Agradecemos mucho sus comentarios, los cuales tomaremos en cuenta para mejorar nuestros servicios. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una estancia más satisfactoria.
Departamento de Calidad
Buena.
La luz del portal y el ascensor muy lento.
Response from the Quality Department
Estimada Verónica,
Agradecemos sinceramente su reseña y sus amables comentarios. Nos complace saber que disfrutó de una experiencia relajante con nosotros. Valoramos mucho su feedback, que será tenido en cuenta en nuestro proceso de mejora continua, ya que su experiencia es fundamental para nosotros.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Geert,
Thank you for your kind review. We are pleased to hear that you enjoyed the property and the spacious balcony. It’s wonderful to know you had a relaxing experience.
We would be delighted to welcome you back for another stay in the future.
Quality Department
Response from the Quality Department
Dear Lauren,
Thank you very much for sharing your feedback with us. We truly value your experience and sincerely apologize for any aspects that did not meet your expectations. Please know that we have taken your comments into account as part of our continuous improvement efforts.
We also wish we had been able to assist you during your stay to ensure your complete comfort. It would be a pleasure to welcome you again in the future and provide you with a seamless and enjoyable experience.
Quality Department
Locatie schoon en hoog uitrustingsnivo
Response from the Quality Department
Dear Bert,
Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our location to be beautiful and well-equipped. Cleanliness and comfort are our top priorities, and it is rewarding to know that you appreciated these aspects during your stay.
We look forward to welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Hilke,
We sincerely thank you for your very positive review. We are pleased to hear that you found our holiday flat wonderful and that you enjoyed the views, the modern furnishings and the spaciousness of the apartment. It is gratifying to hear that the two balconies and the pool were enjoyable, especially for the children.
We appreciate your intention to book again and look forward to welcoming you in the future.
Quality Department
Response from the Quality Department
Dear B,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations.
If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Quality Department
Response from the Quality Department
Dear Sara,
Thank you very much for your thoughtful review. We are truly pleased to hear that you enjoyed the apartment´s comfort. It´s also wonderful to know that our staff met your expectations.
Your feedback is an affirmation of the service we strive to provide. We sincerely look forward to the opportunity to welcome you back in the future.
Quality Department.
Le service de l´agence au top ! L´appartement est tres moderne et récent La piscine L´emplacement Le parking a l´intérieur
Le canapé lit est pas très confortable Les oreilles
Response from the Quality Department
Dear Dominique,
Thank you sincerely for selecting our apartment as your temporary home. We would like to let you know how grateful we are for your generous comment about your stay in our apartment.
We are sorry to hear that you were not completely satisfied with the sofa bed and pillows. We understand that the perception of comfort can vary from person to person, however, we take your feedback seriously and will review the quality of the sofa bed and pillows to ensure we offer the best possible experience to our guests.
We are excited about the possibility of hosting you again and providing you with another remarkable experience.
Quality Department.
Le logement avec 2 grandes terrasses, piscine
Rien
Response from the Quality Department
Dear Fleuriane,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
We look forward to welcoming you back again very soon.
Quality Department.
La taille de l´appartement est plus pour 4 personnes
Response from the Quality Department
Dear Arnaud,
Thank you for staying at our apartment. We´re delighted to hear that you enjoyed your time with us. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences for our guests.
We are sorry that you did not like the size of the apartment. We understand that comfort is subjective and varies between guests, so we will take your feedback into account to evaluate possible improvements that we can make to our services, ensuring that all our guests enjoy an optimal stay.
We hope to have the opportunity to welcome you back in the near future.
Quality Department.
El apartamento, la piscina, y el entorno
Nada
Response from the Quality Department
Estimada Yolanda,
Queremos expresar nuestro sincero agradecimiento por su positiva reseña. Nos llena de satisfacción saber que su experiencia fue satisfactoria y que pudimos contribuir a su estancia.
Esperamos tener el placer de recibirla nuevamente en el futuro y seguir siendo parte de sus viajes.
Departamento de Calidad.
Response from the Quality Department
Dear Samuel,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience.
We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Quality Department.
Response from the Quality Department
Dear Sandrine,
Your positive review reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words.
We greatly appreciate your suggestions regarding the equipment. We are pleased to inform you that all necessary information regarding the furnishings and facilities is available in the description and attributes of our accommodation, and you can consult it in advance. Nevertheless, we have taken note of your suggestion and will make any improvements we deem appropriate. We apologize for any inconvenience this may have caused you.
If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Quality Department
La limpieza deja mucho que desear, tanto en el apartamento como en las zonas comunes. Creo que deberían hacer algo con este tema porque es un apena que es el único punto negativo.
Response from the Quality Department
Estimada Silvia,
Agradecemos sinceramente sus comentario detallados sobre nuestro apartamento. Nos complace saber que lo encontraron espacioso, bien equipado y disfrutaron de las comodidades.
Lamentamos profundamente saber que la limpieza no estuvo a la altura de sus expectativas. Este no es un reflejo de nuestros estándares de calidad habituales y es algo que tomamos muy en serio. Nuestro equipo revisará meticulosamente nuestros procedimientos de limpieza para asegurarnos de que se estén llevando a cabo de la mejor manera posible y así ofrecer un servicio excelente a nuestros clientes.
Agradecemos sus comentarios constructivos, ya que nos ayudan a mejorar continuamente. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia aún más satisfactoria en todos los aspectos.
Departamento de Calidad
Het was ruim en schoon
De airco op 1 kamer blies veels te hard. Het was ijskoud op deze kamer. Ons kind sliep bij ons op de kamer, dus hadden we hier uiteindelijk geen last van. Maar normaal zou je hier niet kunnen slapen. Uitzetten was ook geen optie omdat het anders te heet werd.
Response from the Quality Department
Dear Feride,
We sincerely appreciate your comments about our flat. We are glad to hear that you found it spacious and clean during your stay.
We deeply regret the inconvenience you experienced with the air conditioning in one of the rooms. We would have loved to receive this feedback during your stay as we would have been happy to assist you by showing you the functions of the air conditioning remote control to better meet your needs and avoid any discomfort during your stay.
We appreciate your feedback as it helps us to continuously improve our services. We hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience.
Quality Department
El precio es elevado, pero vale la pena.
Response from the Quality Department
Estimada Teresa,
Agradecemos sinceramente su amable comentario sobre nuestro apartamento. Nos complace saber que encontró su estancia agradable, luminosa y que los equipamientos fueron de su completo agrado. Valoramos especialmente su apreciación de las terrazas, las cuales procuramos que sean un valor añadido para nuestros huéspedes.
Gracias por reconocer el valor de lo que ofrecemos. Nos esforzamos por mantener estándares de calidad excepcionales en cada servicio que proporcionamos. Estamos encantados de que encuentres que nuestra oferta merece la pena.
Su satisfacción es nuestra prioridad, y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Beautiful grounds, free secure parking and pool
Busy street/daytime street traffic noise but it was peaceful and quiet for sleeping at night.
Response from the Quality Department
Dear Deborah,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
QUality Department.
Response from the Quality Department
Estimado Enrique:
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Response from the Quality Department
Dear Diego,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Response from the Quality Department
Dear Emmanuel,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our establishment modern, clean, and up to the standards advertised. We are pleased that you enjoyed the convenience of our pool, and we are also glad to hear that you found our communication easy and responsive. Ensuring our guests have a smooth experience is of utmost importance to us.
Regarding the location, we understand that some guests may prefer different options. However, we believe that our location offers a peaceful retreat away from the hustle and bustle, while still being easily accessible by car. We hope that this was fulfilled during your stay.
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.
Rien nous avons tout apprécié
Response from the Quality Department
Dear Elodie,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Response from the Quality Department
Dear Hayley,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Response from the Quality Department
Dear Rodrigo,
Thank you for your kind feedback. We´re delighted to hear that you found our establishment modern and comfortable. Your satisfaction is our priority, and we´re pleased that you enjoyed your stay with us. We look forward to welcoming you back for another enjoyable experience in the future.
Quality Department.
Response from the Quality Department
Dear Isabel,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Quality Department.
Response from the Quality Department
Dear Paulo, We sincerely appreciate your positive feedback. It is truly gratifying to learn that you had a favorable experience, and we are pleased that you enjoyed every aspect of your stay. Your contentment is of utmost importance to us, and we anticipate the privilege of welcoming you again in the future.
Quality Department
El termo hace ruido a ratos .
Response from the Quality Department
Estimada Esther. Gracias por compartir su experiencia con nosotros. Pedimos sinceras disculpas por cualquier inconveniente que pueda haber encontrado durante su estancia. Sus comentarios son cruciales para que podamos mejorar nuestros servicios. Apreciamos mucho su comprensión y sus observaciones constructivas.
Departamento de Calidad.
Response from the Quality Department
Dear Benjamin. Your positive experience in the city truly brings us joy. We´re thrilled that Cordoba left a lasting impression on you. It´s fantastic to know that you enjoyed your stay at Arruzafa VIII as well. We aim to create memorable experiences, and your feedback encourages us to continue delivering exceptional service. Thank you for choosing us and for your kind words.
Quality Department.
Response from the Quality Department
Dear Leo. We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Quality Department.
Response from the Quality Department
Dear Serkan. We´re deeply appreciative of your review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. We apologize for the inconvenience you encountered regarding the unpleasant odor during your stay at Arruzafa VIII in Cordoba. Maintaining high cleanliness standards is a top priority for us, and we regret any discrepancy you experienced. We´re actively investigating this issue to ensure it doesn´t recur. Your feedback is essential, and we appreciate your understanding. We regret any misunderstanding about late check in fee. We always try to be transparent with our guests, so the information about our late check-in policy and associated charges is readily available on our website, allowing potential guests to review it before making a reservation. While we understand your concerns, we offer a personalized check-in service to ensure a warm and welcoming arrival experience for our guests. This approach is intended to provide a more personal and hospitable touch to your stay. We´re committed to resolving this matter and hope to offer you a more enjoyable experience in the future.
Quality Department.
Anna ha sido encantadora en el recibimiento, nos ha ofrecido diferentes recomendaciones para disfrutar de la ciudad y el apartamento era muy acogedor.
Response from the Quality Department
Estimada Sara. Quiero expresar nuestro sincero agradecimiento por su reseña positiva sobre su estancia en nuestro establecimiento en Córdoba. Nos complace saber que disfrutó de su tiempo con nosotros y que nuestro equipo pudo contribuir a hacer de su visita una experiencia agradable y memorable.
Sus amables palabras sobre nuestro equipo son muy valoradas y compartiremos su reconocimiento con ellos. Cada miembro se esfuerza por brindar un servicio excepcional, y su satisfacción es nuestra recompensa.
Departamento de Calidad.
Response from the Quality Department
Dear Margriet. Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department.
Response from the Quality Department
Dear Gerald. We extend our heartfelt gratitude for your incredibly positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you at Arruzafa VIII in Córdoba. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future. If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better. Thank you for being our valued guest.
Quality Department.
Response from the Quality Department
Dear Cathrine. Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality Department.
Response from the Quality Department
Estimado Dani. Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Departamento de Calidad.
The person who met us was super friendly and helpful and responsive by Phone throughout our stay. The apartment was lovely, with two balconies, very clean and new.
A few things let the otherwise excellent accommodation down à bit. There was a bad smell in the bathroom, maybe it´s a general problem in the area ? As the streets smelled a bit as well. Pans with glass lids kept on a very high shelf, not very safe. Well equipped but no chopping board or tea towel. The bedroom was very light at night due to thin curtains and big security lights in the area.
Response from the Quality Department
Dear Geoff. We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Communication between guests and hosts is very important. In the event that any problem had been reported during your stay, we would have gone to help you and try to solve it so that you could enjoy better services. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.
Quality Department.
Response from the Quality Department
Dear Hugo. Your positive experience in the city truly brings us joy. We´re thrilled that Córdoba left a lasting impression on you. It´s fantastic to know that you enjoyed your stay at Arruzafa VIII as well. We aim to create memorable experiences, and your feedback encourages us to continue delivering exceptional service. Thank you for choosing us and for your kind words.
Quality Department.
Response from the Quality Department
Dear Martin. We´re overjoyed that you enjoyed your time in the city. Knowing that you had a great experience in Córdoba brings us immense satisfaction. We hope you had a fantastic stay at Arruzafa VIII and that you´ll consider returning to create more wonderful memories. Thank you for choosing us and for your kind words.
Quality Department.
Response from the Quality Department
Dear Silvan. We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Arruzafa VIII. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear Amanda. Thank you for your review and for bringing to our attention the issues you faced during your stay. We deeply apologize for any inconvenience and are committed to taking immediate corrective action. Communication between guests and hosts is very important. In the event that any problem had been reported during your stay, we would have gone to help you and try to solve it so that you could enjoy better services. Thank you for noting the convenient location of our apartment in your review. We hope to have another opportunity to better serve you.
Quality Department.
Alojamiento con todo nuevo. La tranquilidad de la zona. Está bien comunicada para visitar Medina Zahara y aledaños.
Está muy alejada del centro de Córdoba. Horario de autobús de 7:00 h a 23:00 h. Cuando tienes vistas nocturnas a monumentos no puedes regresar en él y viene un poco lejos para regresar andando
Response from the Quality Department
Estimado Ruben. Le agradecemos mucho por compartir su reseña. Nos alegra saber que disfrutó de su tiempo con nosotros. Su satisfacción es nuestra prioridad y esperamos tener la oportunidad de atenderle nuevamente en un futuro cercano.
Departamento de Calidad.
Response from the Quality Department
Dear Julie and Fred. Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Quality Department.
Todo! Está perfecto, increíbles instalaciones de los apartamentos, todo súper limpio. los anfitriones que te reciben son encantadores y una piscina preciosa.
Response from the Quality Department
Estimada Laura. Le agradezco mucho por compartir su reseña positiva. Nos alegra saber que disfrutó de su tiempo con nosotros. Su satisfacción es nuestra prioridad y esperamos tener la oportunidad de atenderle nuevamente en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Vincent. We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager
There were 5 of us. It´s not a problem to sleep on a sofa bed, but the one you offer is really very uncomfortable. Small dimensions, very thin mattress with a hollow in the middle. Your sofa bed is not up to par with the rest of the apartment. The water heater can be noisy; especially if you sleep on the couch. Very quiet area except when the son of one of the neighbors decides to organize a party. Rodeo of scooters with tampered exhaust pipes until 3am.
Response from the Quality Department
Dear Adeline. Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to refine our services. We truly appreciate your understanding and constructive remarks. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Fouad. Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nigel,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Javier. Le agradecemos sinceramente por su amable reseña acerca de su estancia en nuestro apartamento en Córdoba. Nos complace saber que disfrutó de su tiempo con nosotros y que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Departamento de Calidad.
De la ducha salía olor a desagüe, que llegaba a todo el apartamento. Nos quejamos y vinieron a limpiarlo, pero el olor seguía ahí. Entonces nos dijeron que, para no molestar, ya lo mirarían cuando terminase nuestra estancia, pero aún nos quedaba más de una semana, así que dijimos que lo arreglasen. Vinieron a arreglarlo y ni siquiera tocaron la puerta, sino que abrieron con su llave sin avisar. Estuvieron ahí un buen rato y nos dijeron que ya estaba listo. No solo no lo habían arreglado, sino que el olor ahora venía tanto de la ducha como de la rejilla de desagüe, así que ya lo dejamos por imposible. Redujimos el olor tapándolos con papel transparente, pero cada vez que nos íbamos a duchar había que destaparlo y el olor volvía a salir. Aparte de eso, cuando llegamos el apartamento no estaba limpio. Cocina sucia, cubiertos con restos, copas con pintalabios... Avisamos y vinieron al día siguiente limpiar. Fregaron toda la casa (terraza, baño, dormitorios y salón) sin cambiar el agua de la fregona y les enseñamos dos copas de muestra y sólo limpiaron ésas dos. Aparte, el día en que nos íbamos, revisando por todas partes para no dejarnos nada, encontramos debajo del sofá un calcetín que no era nuestro. A saber cuánto tiempo llevaba ahí. La mesa y el suelo de la terraza tenían manchas. Vinieron y lo limpiaron, pero las manchas seguían ahí. Las mismas mujeres de la limpieza nos dijeron que los materiales no eran buenos y que era imposible quitar las marcas. Al menos podrían poner un mantel en la mesa para taparlas, o cambiar el cristal. El parking no está mal, aunque tiene techo sólo para 3 coches. Además, al no tener líneas pintadas para delimitar las plazas, la disponibilidad depende de que la gente sea responsable aparcando. Durante algunos días hubo un coche que estaba mal aparcado, haciendo complicado el acceso. Se supone que no está permitido fumar en los apartamentos, pero nuestros vecinos fumaban y nos llegaba el olor a tabaco por la ventana.
Response from the Quality Department
Estimado Rafael:
Le agradecemos por haber compartido con nosotros sus experiencias durante su estancia en nuestro apartamento. Sus observaciones son extremadamente valiosas para nosotros, dado que nos ayudan a mejorar nuestros servicios. Sentimos profundamente que algunos aspectos no hayan estado a la altura de sus expectativas y queremos asegurarle que hemos prestado especial atención a sus comentarios.
Somos plenamente conscientes de las situaciones que nos describió en relación con los olores y la limpieza. Estamos ya tomando medidas para mejorar estas áreas y prevenir cualquier incidente similar en el futuro. Su observación sobre la entrada de nuestro personal sin previo aviso ha captado nuestra atención y, en consecuencia, reforzaremos la formación de nuestro equipo para garantizar el respeto a la privacidad de todos nuestros huéspedes.
En cuanto a los aspectos positivos que nos mencionó, como la piscina, la terraza y la ubicación, queremos expresar nuestro agradecimiento por su reconocimiento. Nos esforzamos por proporcionar a nuestros huéspedes una estancia cómoda y agradable, por lo que nos complace saber que valoró algunos de estos elementos.
Además, tomamos nota de su sugerencia sobre el uso de un mantel para ocultar las marcas en la mesa de la terraza y la recomendación sobre la delimitación de las plazas de aparcamiento. Dichas sugerencias serán discutidas con nuestro equipo para su posible implementación.
Por último, queremos disculparnos por las molestias que pudo haber experimentado debido al olor a tabaco. Nuestra política es de no fumar dentro de los apartamentos y nos comprometemos a hacer cumplir esta norma de manera rigurosa.
Valoramos su comprensión y paciencia, y lamentamos los inconvenientes que pudo haber experimentado. Nos esforzaremos por mejorar continuamente la calidad de nuestro servicio para garantizar la satisfacción de todos nuestros huéspedes.
Gracias por su tiempo y por ayudarnos a mejorar.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Milagros:
Agradecemos enormemente sus halagos y pedimos disculpas por los inconvenientes experimentados. Lamentamos que el colchón del sofá-cama y la limpieza no estuvieran a la altura de sus expectativas. Nos esforzaremos para mejorar estos aspectos. Gracias por su valiosa retroalimentación.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Alejandra. Estamos extremadamente agradecidos por su detallada reseña y particularmente por sus amables palabras hacia nuestro dedicado personal. Nos llena de gran alegría saber que los esfuerzos de nuestro equipo han sido apreciados y han impactado positivamente su estancia. Sus generosos comentarios nos inspiran y alientan a esforzarnos continuamente por la excelencia en nuestros servicios. Esperamos tener la oportunidad de atenderle nuevamente en el futuro. : Jose L.H. Campos Director de Calidad.
Response from the Quality Department
Estimada Aida:
Gracias por elegirnos para su estancia en Córdoba y por evaluar su estancia. Nos alegramos de que encontrara el trato recibido por Anna de su agradado. Esperamos tener la oportunidad de volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
A sofá-cama não é muito confortável.
Response from the Quality Department
Dear Lin,
We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Esta muy nuevo y bonito
Response from the Quality Department
Estimado David:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Muy nuevo, terraza espectacular.
Pocos armarios
Response from the Quality Department
Estimado Joaquín:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada teresa:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Samantha:
Le agradecemos enormemente por elegirnos y por escribir esta maravillosa reseña, resaltando en especial el cercano trato de Anna. Estaremos encantados de volver a recibirle en un de nuestros apartamentos pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Beatriz:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar la ubicación. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Todo perfecto
Response from the Quality Department
Estimado Bisag:
Gracias por alojarse con nosotros y por compartir este comentario con nosotros.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Elvira:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad