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Pajaritos II
Apartment

Seville · Alfalfa

9.1 (87 valuations)


1-5
Guests

2
Bedrooms

2
Bathrooms

65 m2
Surface

About accommodation

Beautiful apartment, modern and elegant, located in Santa Cruz neighborhood, in the heart of Seville.

Pajaritos II is a relaxing, fresh space, sunny all day, to enjoy an unforgettable stay in Seville.

Upon entering, we directly face a beautiful, clear and diaphanous living room, in which there is a double sofa bed (1.40 x 1.90 meters), plasma TV, etc. Attached to the living room we find a beautiful integrated kitchen, with quality furniture, fully equipped with everything you need. Following the corridor we find the bedrooms, one of them with a double bed of 1.50 x 1.90 meters and a bathroom en suite, and the other one with two single beds of 0.90 x 2.00 meters each, both bedrooms with lots of natural light. The other bathroom has an independent access.

Pajaritos Street is located in the heart of Santa Cruz, perhaps the most beautiful area of ​​the city, at the same time the oldest and most historic. The apartment itself is very quiet at any time of the day, though in the surroundings you will find small food shops, typical sevillian bars, restaurants and many people, both visitors and Sevillians, as well as, of course, all the monuments and attractions of the city, just a few minutes walking from the apartment.

Air conditioning Split
Heating Split
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Floor 3rd Floor
Elevator Available
Sofa-bed Capacity 1-2 persons
WiFi Free
Television Smart TV
Coffee Maker Capsules
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/SE/05002


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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Apartment’s Rating

9.1 (87 Valuations)

Location
9.7
Quality
8.7
Cleaning
9.3
Staff
9.2
Facilities
8.6
Recommendable
9.4

We are interested in your opinion


Our Guests’ Opinions

DARIUSZ WOCKA10
MAR 2024
Ok good location
Far (15 minutes on foot) to the parking lot
Response from the Quality Department

Dear Dariusz,

Thank you for your feedback. We´re delighted to hear that you appreciated our good location. Regarding the distance to the parking lot, we´d like to highlight that being located in the heart of the city means that most streets are pedestrianized, which limits parking availability in the immediate vicinity of the apartment. We understand that this may have been inconvenient for you, and we apologize for any inconvenience caused.

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Quality Department.

Jana Leutner10
FEB 2024
Very clean nice place in the heart of Sevilla. Easy and friendly communication with the host. Recommended.
Response from the Quality Department

Dear Jana,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department

Myriam Qaddioui6
JAN 2024
Appartement très agréable près de toute commodité et accessible
Très bon emplacement près de tout Literie confortable
Problème de sonorisation, il y avait beaucoup de bruit même la nuit, on peut entendre les voisins parler dans leur maison….
Response from the Quality Department

Dear Myriam,
Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our great location, excellent host, and the overall cleanliness of our accommodation.
However, we sincerely apologize for the inconvenience you experienced with the lack of hot water on the first night of your stay and the malfunctioning hairdryer.
We apologize for our inability to address this incident promptly at 11 pm, the time at which we received your message. Nonetheless, we are gratified that our maintenance team successfully resolved the matter the following morning.
We value your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future.
Warm regards,
Quality Department

Catarina Barreiro10
JAN 2024
Recomendo. Qualidade/preço muito boa. Boa localização.
Response from the Quality Department

Dear Catarina,

Thank you very much for recommending our service. We´re delighted to hear that you enjoyed the quality and value we provide, as well as our excellent location. Your recommendation means a lot to us and motivates us to continue providing exceptional experiences to our customers. We look forward to welcoming you again in the future and exceeding your expectations even further.

Alejandra Pachon10
JAN 2024
Es muy lindo el apartamento, las habitaciones son cómodas y el apartamento está muy bien dotado Y limpio Nuestra visita estuvo muy agradable, la zona es muy buena y las recomendaciones de restaurantes y cosas por hacer muy buenas.
Response from the Quality Department

Estimada Alejandra,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department

Susan Thomas10
DEC 2023
The location was exceptional. We were able to walk to everything we wanted to see. Walking around the narrow streets was magical. The flat had everything we needed to be very comfortable. It was very clean and the second bathroom was great, with 5 adults. The pull out couch was surpisingly comfortable.
Response from the Quality Department

Dear Susan,

Thank you so much for your glowing review. We´re delighted to hear that our exceptional location added magic to your exploration of the narrow streets in Sevilla. It´s fantastic that the flat met all your needs, providing comfort and cleanliness. We´re especially pleased that the second bathroom and pull-out couch were convenient and comfortable for your group.

Your feedback is truly appreciated, and we´re thrilled to have contributed to your positive experience. We hope to welcome you back for more memorable stays in the future.

Quality Department.

MEI WANG9
DEC 2023
Review without any comments.

Sarah Erdahl10
DEC 2023
Felt very secure, safe location. Could hear the sounds of the city but quiet at night. The apartment is small but a fabulous location which is perfect for walking any and everywhere. Alejandra from Genteel Homes was incredibly helpful with recommendations and reservations! She modified all recommendations to our family and considered the ages of our kids. So thankful for her help!
Response from the Quality Department

Dear Sarah,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department

FRANCESCA MONGA9
NOV 2023
Review without any comments.

Maijuran Rajeswaran10
NOV 2023
Amazing location; great apartment!
Response from the Quality Department

Dear Maijuran,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay and you found the location amazing. Your remarks inspire us to continue delivering outstanding service.

Agathe Vaché7
NOV 2023
Appartement agréable pour un court séjour en plein centre ville
Emplacement idéal pour tout faire à faire Literie très agréable Deux salles de bains Ascenseur pour la poussette
Mal insonorisé, on entend les voisins et les gens dans les parties communes comme s’ils étaient chez nous Il est difficile de ne pas mettre de l’eau partout quand on se douche (évacuation bouchée ? Bac de douche mal incliné ?(
Response from the Quality Department

Dear Agathe,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.

On the other hand,we will check the showers and improve the drainage system so that such problems do not occur again.

Regarding the noise, although it depends a lot on external agents such as the time of the year, we will work to improve the insulation systems and ensure a noise-free stay for our future guests.
Once again, thank you for sharing your experience with us. We take note and we assure you that we will attend to all the details in order to offer much more rewarding stays. If you would like to come back to us again, we are committed to providing you with a much more memorable experience.
Best regards,
Quality Department.

Salma Sekkat9
NOV 2023
Appartement central, à quelques pas de la cathédrale et de plusieurs restaurants. Appartement très bien décoré, disposant de tous les équipements nécessaires. Gros + pour la literie!
Response from the Quality Department

Dear Salma,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department

Catherine Vivès8
OCT 2023
Review without any comments.

Joe Rauh10
OCT 2023
This apartment was in a perfect location for all of our sightseeing activities! The air conditioning was excellent!! The guest bathroom shower, however, was slow draining and flooded the floor.
Response from the Quality Department

Dears Suzanne and Joe,
Thank you for choosing our apartment and for sharing your feedback on your recent stay. We´re delighted to hear that you found the location and air conditioning to your satisfaction.

We apologize for the issue with the guest bathroom shower drain. Your feedback is valuable to us, and we´ll ensure that this problem is addressed promptly to enhance the overall experience for our guests.

We appreciate your understanding and hope that, should you decide to stay with us again in the future, you´ll have an even more enjoyable experience.
Kind regards,
Quality Department

Veronique Beutels6
OCT 2023
Ideale ligging maar zag er beter uit op foto dan in het echt
De locatie
We hadden er meer van verwacht. De foto´s op booking.com zagen er beter uit dan in het echt. Het appartement had 2 slaapkamers en 2 badkamers maar de tafel om op te eten/ ontbijten was veel te klein voor 4 man. Ook maar 2 stoelen bv
Response from the Quality Department

Dear Veronique,
We genuinely appreciate your feedback regarding your stay in our apartment. Your comments are highly valuable, and we are committed to addressing your concerns.


We would have liked to have had this information during your stay so that we could have offered you an appropriate response to your complaints. Regarding the chairs, the apartment has additional chairs inside of one of the closet that can be used during your stay. We regret any misunderstanding in this regard.

On the other hand, we are sorry that the apartment did not meet your expectations. We try to be transparent with our clients about the information that we share on our website, but we understand that expectations about the images can vary.


We value your feedback and will take necessary action to avoid any future misunderstandings with our customers.

We hope that, despite these observations, you will consider staying with us again in the future to offer you a better stay.

Thank you for choosing us and for sharing your observations.

Sincerely,
Quality Department

Isphindiar Muzaffar10
OCT 2023
The apartment is located in a perfect neighborhood. Everything was within walking distance. Luthia was very welcoming and gave great recommendations for food and nearby attractions. Would definitely recommend and cannot wait to stay again hopefully!
Response from the Quality Department

Dear Isphindiar, We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Quality Department

Eduardo Murillo Trujillo9
SEP 2023
Fantastico apartamento en pleno centro
La localización y la distribución del apartamento era fantástica.
De 13:00 a 18:00 hubo un vecino que no paraba de tocar la guitarra y fue molesto
Response from the Quality Department

Estimado Eduardo,
En primer lugar, queremos agradecerle por elegir nuestro apartamento en pleno centro y por compartir sus impresiones con nosotros. Valoramos mucho su opinión y estamos encantados de que haya disfrutado de la ubicación y la distribución del apartamento.

Lamentamos sinceramente el inconveniente que experimentó con el vecino que tocaba la guitarra entre las 13:00 y las 18:00. Queremos destacar que esta situación es ajena a nuestra empresa, ya que no tenemos control sobre las actividades de los vecinos cercanos. Sin embargo, entendemos lo molesto que puede ser el ruido y nos habría gustado haber sido informados para intentar poner una solución.

Agradecemos sus comentarios y esperamos que, a pesar de este inconveniente, considere volver a alojarse con nosotros en el futuro. Estamos comprometidos en brindarle una experiencia aún más agradable en su próxima visita.

Gracias por su confianza en nosotros.

Atentamente,

Departamento de Calidad

Ma Mia Camarines8
SEP 2023
Great staff… Marien was so helpful… the location is close to the center.. the only downside was the shower in the main b
The Location is great..
Shower drain wasn’t working well.
Response from the Quality Department

Dear Ma Mia,

We would like to express our gratitude for choosing our accommodation for your stay and for taking the time to share your feedback. We greatly value your insights as they help us enhance our services.

We are delighted to hear that you found our staff, especially Marien, to be of great assistance during your stay. Our team is committed to ensuring our guests have a memorable experience.

Additionally, we appreciate your positive comments about the location. Being close to the center is a key advantage of our property, allowing our guests to explore the city conveniently.

However, we regret to learn about the issue you encountered with the shower drain. We apologize for any inconvenience this may have caused. We will promptly address this matter to ensure that it is resolved for the comfort of our future guests.

Your feedback is invaluable to us, and we hope you will consider staying with us again in the future. We are dedicated to providing an even more enjoyable experience on your next visit.

Thank you for choosing our accommodation.

Warm regards,

Quality Department

Axelle Roduit-Mounoud10
SEP 2023
Fantastique
L emplacement et la qualité du bien
La difficulté à trouver la rue , l adresse exacte n’est pas inscrite sur booking.
Response from the Quality Department

Dear Axelle,
Thank you for your fantastic feedback. We´re thrilled to hear that you loved the location and the quality of our property.

We apologize for any inconvenience you experienced in finding the street. We will ensure that the exact address is more prominently listed on booking platforms to make it easier for future guests.

We appreciate your stay and hope to have the opportunity to welcome you back in the future.
Kind regards,

Quality Department

Waseem Ahmed8
SEP 2023
Nice flat but washing machine not working
Great location, very central. Nice clean flat.
The washing machine wasn´t working. We raised this with them several times, but it wasn´t fixed during our stay. Disappointing as that was one of the key elements of booking this place.
Response from the Quality Department

Dear Waseem,
Thank you for sharing your feedback on your recent stay with us. We´re pleased to hear that you found the flat to be nice and clean, and you appreciated its great central location.

Regarding the washing machine, we regret any misunderstanding that may have occurred during your stay. Our customer service team was aware of the problem with the instructions and they tried to solve it, but was impossible for them put in contact with you to explain you everything. We apologize for this inconvenience and we will ensure that the washing machine instructions are clearer for future guests.

We appreciate your feedback, and we will work on improving our responsiveness and ensuring that such issues are resolved promptly in the future.

Your satisfaction is important to us, and we hope you had an overall enjoyable stay despite this inconvenience.

Warm regards,

Quality Department

Said El Harch10
AUG 2023
Excellent location, located in the heart of Sevilla everything was walking distance .Amazing communication ,the host was very helpful gave us tips and advice. The flat is clean and during our stay all the linen got changed . Definitely recommend it we enjoyed our stay a lot !!!
Response from the Quality Department

Dear Said,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Kind regards.

Quality Department Manager

Julia Dieguez10
JUL 2023
Location was perfect close to everything walking distance only negative has nothing to do with the location or place just the streets to get there a very narrow most cars don’t fit. I left it there in front like 20 minutes and I guess a local was annoyed and scratched my car. Better of parking a few blocks away in a lot and walking to location.
Response from the Quality Department

Dear Julia. Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. We apologize for any discomfort you experienced during your stay. We deeply regret the incident with your car. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager

Mohmmad Abu jerad9
JUL 2023
Perfect location every thing near you
No thing
Response from the Quality Department

Dear Mohmmad,

We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us

Jose L.H. Campos
Quality Department Manager

Gonzalo Ezequiel Espinosa10
JUN 2023
Muy bueno
Response from the Quality Department

Estimado Gonzalo,
muchas gracias por su alta valoración, esperamos poder tener la oportunidad de alojarle pronto nuevamente.
Un saludo.
Jose L.H. Campos
Director de Calidad

javier aguilar serrano9
JUN 2023
La ubicación es excelente y el apartamento limpio, cómodo y perfecto para 4 personas. Tiene todo lo necesario.
Response from the Quality Department

Estimado Javier. Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Estamos constantemente luchando por la excelencia en hospitalidad, y sus comentarios nos alientan. Esperamos con ansias su próxima visita. Jose L.H. Campos
Director de Calidad.

Walter Besnehard10
JUN 2023
Appartement top ! Bien équipé, propre et très réactif ! Je recommande.
Response from the Quality Department

Dear Walter, thank you for choosing our apartment for your holiday and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Gabrielle Herbert10
MAY 2023
Review without any comments.

MARIA GARCIA9
APR 2023
Review without any comments.

Benjamin Paire7
APR 2023
Well placed and comfortable, but a bit small
Well placed flat. Different to the description during reservation. Laking space and charis (sold as a 4 to 6 person facility, but only 2 chairs and a small table). Quite clean, well equiped though.
Greetings were really diffuclt and the host only wanted to get rid of us.
Response from the Quality Department

Dear Benjamin,
Thank you for taking the time to leave a review. We are pleased to hear that you found the apartment to be in a good location, clean, and well-equipped.
However, we apologize for any confussion caused by the pictures. Prior to the reservation, when you click on the name and description of the apartment, dedicated pictures will show for every apartment advertized.
We also apologize for any difficulty you may have had with the greeting, and any impression of being rushed by the host. We will take your feedback into consideration to improve our services. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you again in the future.

Jose L.H. Campos
Quality Department Manager

Trish O´Connor8
APR 2023
Excellent Location
Location was excellent. Everything on uour doorstep.
Could do with better communication between cleaning staff and office as to what day & time they are coming to clean Apartment
Response from the Quality Department

Dear Trish,
Thank you for your positive review and for highlighting the excellent location of our apartments. We apologize for any inconvenience caused by miscommunication between our cleaning staff and office regarding cleaning schedules. We will make sure to improve our communication channels to prevent this from happening in the future. Thank you for your feedback and we hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

JENNIFER CLARK-CHAPPELL10
APR 2023
Easy check in, comfortable, fantastic location!

Matteo Barbaro8
FEB 2023
Review without any comments.

antonio jose illan adsuar10
JAN 2023
Todo. Pleno centro y muy cómodo
No es problema del alojamiento pero el aparcamiento en Sevilla es muy difícil
Response from the Quality Department

Estimado Antonio José:
Le agradecemos su reseña y sus impresiones sobre el apartamento. Esperamos poder volver a recibirle de nuevo muy pronto.

Jose L.H. Campos
Director de Calidad

Aurélien Largeau9
DEC 2022
The apartment is ideally located, in a quiet street and yet close to everything (shopping streets, restaurants, supermarkets), in the heart of the historic center. The apartment has an elevator (ideal for a family with stroller(s)), and is very well equipped (ceramic hob, microwave oven, large fridge, freezer, washing machine, etc.). The 2 shower rooms (with WC) were very valuable.

Everything that follows is really on the order of detail because everything was very very good. The coffee cups were not very clean (and no dishwasher) and some equipment was functional but not great, in particular the hair dryer which is broken and must be held correctly for it to start. .
Response from the Quality Department

Dear Aurélien,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.

Jose L.H. Campos
Quality Department Manager

Maria Jose GARCIA MARRERO9.7
NOV 2022
Súper bien ubicado y muy limpioo!

Céline Dufour9.2
OCT 2022
Review without any comments.

Alejandro Paz Anaya10
OCT 2022
Lindo piso con todo lo necesario para una visita corta y a destacar la ubicación que te permite moverte a todo lo relevante en Sevilla. Para los viajantes tener en cuenta que hay que llegar a pie a la zona, el coche habría que aparcarlo en los alrededores o en un parking que esté cerca porque el piso en es el centro y todo es peatonal. No es crítica, es información para los futuros visitantes. Saludos.
Response from the Quality Department

Estimado Alejandro: Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.


Jose L.H. Campos
Director de Calidad

jose carlos Cortes8.3
SEP 2022
Review without any comments.

Paqui7.5
SEP 2022
Alojamiento con encantos
Esta muy bien ubicado. Muy bien decorado
El ruido de las campanas es un poco molesto
Response from the Quality Department

Estimada Paqui, muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir su experiencia personal. Agradecemos sus comentarios constructivos y esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Raul10
AUG 2022
Review without any comments.

Sabine9.2
JUL 2022
Review without any comments.

Alejandro10
JUL 2022
Céntrico y cómodo
Ubicación, silencioso, muy buena distribución del piso, dos duchas, tiene todo lo necesario, el personal responde rápidamente cualquier pregunta. Repetiría sin dudarlo.
Todo es bueno. Por poner algo, la empresa que gestiona se orienta a larga estancia y no a fines turísticos, con lo que algunas cosas se han de entender en ese contexto, no es un BnB. La cocina es pequeña si se quiere cocinar de verdad.
Response from the Quality Department

Estimado Alejandro, apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento.

Muchas gracias por destacar la comodidad, ubicación del apartamento y la atención de nuestro equipo.
En cuanto a nuestra gestión, no entendemos muy bien que le ha podido causar esta impresión, pero nos gustaría aprovechar la oportunidad para confirmarle que Genteel Home se dedica a alquiler vacacional con todos los servicios que eso incluye. Siempre nos esforzamos en superar las expectativas de nuestros clientes, para una futura ocasión no dude en contactar con nuestro equipo para cualquier cosa que necesite para disfrutar al máximo de sus vacaciones con nosotros.

Nos encantaría tener la oportunidad de darle la bienvenida la próxima vez que visite Sevilla y superar sus expectativas.

Aija T.
Departamento de Calidad

Boudaoud Mohamed10
JUN 2022
Agréable et excellent
Response from the Quality Department

We are pleased you enjoyed your stay with us. The next time you are in the area, we hope to welcome you back for another memorable stay.

Aija T.
Quality Department

Patrícia7.1
JUN 2022
localização e a eficiência e disponibilidade da equipa para resolver pequenos imprevistos como a falha do elevador e o ac não funcionar num dos quartos.
limpeza. o tapete da sala por aspirar, debaixo da cama havia Cotão. no geral senti que a limpeza não estava bem feita. um factor a melhorar bastante nesta equipa.
Response from the Quality Department

Dear Patricia, we really appreciate your comments regarding your stay with us.
Thank you for highlighting the service you received during your stay, and we are sincerely sorry to read your dissatisfaction with the cleaning in your apartment, as we always strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our apartments. For a future ocasion please do not hesitate to contact our Guest Service team to point out any service imperfection, the team will correct any situation that is not in accordance with our established standards.
Again we thank you for this very kind review and we look forward to serving you again in the future.

Aija T.
Quality Department

loredana9.6
JUN 2022
vacanza in famiglia
la vicinanza ai maggiori punti di interesse
Response from the Quality Department

Thank you very much for your review and the highlights on our excellent location.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

María Eugenia6.3
MAY 2022
Buena ubicación aunque con aspectos a mejorar.
La ubicación es magnífica
La limpieza no estaba como esperábamos. La tapicería del sofá sucia, la alfombra del salón para llevar a la tintorería, no había ni una botella de agua en la nevera o en el apartamento, el sofá cama a pesar de que nos aseguraron que la bajera estaba en el apartamento tuvimos que dormir sin ella una noche porque efectivamente no estaba. Las calidades de los materiales son regulares a pesar de que está todo muy nuevo, la primera noche no pudimos dormir hasta las 01:30 porque se oía toda la conversación o discusión de los vecinos como si estuvieran dentro de nuestra casa.
Response from the Quality Department

Estimada María Eugenia, muchas gracias por compartir su opinión.
Lamentamos leer acerca de su descontento con la limpieza de su apartamento. Nos esforzamos mucho por proporcionar la eficiencia total en esta área. Somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestros apartamentos. Para una ocasión futura, por favor no dude en contactar con nuestro equipo de Atención al Cliente para señalar cualquier imperfección en el servicio. El equipo actuará rápidamente con la intención de abordar la cuestión y corregir cualquier situación que no está de acuerdo con nuestros estándares establecidos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Monica5
MAY 2022
uncomfortable
it was clean and new
noisy neighbours 15 minutes walk from nearest parking station not what we expected from the photos 35 degree heat in Sevilla and winter duvets on the beds with no sheets
Response from the Quality Department

Dear Monica, thank you for sharing your opinion and the highlights of your stay. We are sorry for any imperfections, for a future ocasion please do not hesitate to contact our Guest Service team to point out any service imperfection, the team will correct any situation that is not in accordance with our established standards.
We certainly look forward to serving you again in a not too distant future.

Aija T.
Quality Department

DarioWoi9.6
APR 2022
Chico como todo departamento en el barrio pero muy bien aprovechado el espacio. Ideal para pasear unos días por el centro de Sevilla. La ubicación es perfecta y tiene todo lo necesario. Sencillo pero es nuevo y muy bonito.

Araceli9.2
MAR 2022
departamento totalmente remodelado, súper cerca de todo, calle sin ruido en la noche muy tranquila. entre la catedral y la plaza nueva, excelente ubicación! muy amable el personal
el edificio antiguo, no funcionaba el internet y el aire sonaba fuerte pero llamamos y lo solucionaron rápidamente, el estacionamiento más cercano está a 5 min caminando no había un escurridor de platos
Response from the Quality Department

Estimada Areceli, apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro apartamento.
En primer lugar, nos gustaría agradecerle que escogiera nuestro apartamento para su estancia en Sevilla. Por otra parte, nos gustaría darle las gracias por indicar que recibió un servicio eficiente al informar del pequeños problemas que tuvo durante su estancia. Sinceramente le agradecemos que nos informara de inmediato, ya que así pudimos intervenir para que siguiera disfrutando de sus vacaciones con nosotros.

Una vez más le agradecemos su amable opinión y esperamos poder servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Anne10
FEB 2022
Un bel appartement fonctionnel en plein cœur du quartier historique de Séville
L´emplacement central, à 5 min de la cathédrale et en même temps suffisamment en retrait des rues touristiques et passantes. La qualité, les équipements et la propreté de l´appartement. L´accueil à l´arrivée et la disponibilité de l´agence. Le restaurant conseillé était délicieux !
Les murs entre les appartements sont un peu fins... à bon entendeur... La cloche voisine pourrait gêner certains (même si ça n´a pas été notre cas). Le WiFi ne fonctionnait pas malgré l´intervention à distance de techniciens.
Response from the Quality Department

Dear Anne, we highly appreciate your comments regarding your stay with us.

We are glad to hear that the prime location in the heart of the city center was one of the highlights of your stay. We are thankful for your kind comments about the cleanliness and the comfort of our apartement. We are also delighted that our dedicated staff played a memorable role in your overall experience in Seville.

Thank you for making us your choice apartment and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Macpet9.2
FEB 2022
Appartement sympa pour un séjour à Séville agréable.
Emplacement hyper centre, chambres lumineuses, lits confortables (sauf le canapé lit moins confortable), décoration, équipements modernes. Restaurants proches et très bien : Paco Pepe Bar et Cantina Mexicana. Supermarché "Más" a 150m. Très pratique. A deux pas de la place Ajuntamiento très animée et magnifique.
Appartement au calme de la nuit Sévillane, mais quelques bruits ponctuels des cloches de l´église toute proche, et du couloir de l´immeuble qui résonne lorsque le voisinage entre/sort et qu´on entend depuis le canapé du salon (si quelqu´un dort dans le canapé lit). Porte d´entrée mal insonorisée. Mais globalement pas très gênant, car passages pas très fréquents lors de notre semaine de séjour.
Response from the Quality Department

Thank you very much for taking the time to give us your feedback. We really appreciate it as it helps us to understand how our guests experience their stay with us. We are sure that your detailled review will also help out future guests.

Thank you for choosing our apartment for your stay and we look forward to having the opportunity to serve you again in the future.

Aija Teilane
Quality Department

ANGELIQUE10
FEB 2022
Exceptionnel
Tout! Nous avons du changer en cours de séjour (prévenus avant notre arrivée) pour Genteel home mateos gago viii...Le 1er appartement nickel le 2ieme MAGNIFIQUE. Superbe communication , appartements propres et bien placés
Response from the Quality Department

Thank you very much for you positive feedback regarding your experience. We highly appreciate your feedback and your understanding on this exceptional occation, and we are glad to hear that both apartment met your expectations.

Thank you very much for choosing us for your stay in Seville, we hope to meet you again in the future.

Aija Teilane
Quality Department

Michal10
FEB 2022
Review without any comments.

Fiaz8.8
JAN 2022
Comfortable stay!
Comfortable and clean apartment.
Parking of car was a pain.
Response from the Quality Department

Thank you for taking the time to give your feedback. We really appreciate it.

We are glad to know that the comfort of the apartment was a highlight of your stay.
Our apartment is located in the heart of the historical city center, therefore there is no need to use the car in order to get to know the city. For a future occation please do not hesitate to contact our team in advance, so you will get the directions and the information regarding the closest parking places.

Thank you for making us your choice apartment and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Fabian9.2
OCT 2021
Hermoso depto
Response from the Quality Department

Le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

maria victoria8.8
OCT 2021
Review without any comments.

Alexia Welter9.6
SEP 2021
El apartamento está muy bien situado, en una calle tranquila y cerca de todos los monumentos de Sevilla.
Response from the Quality Department

Dear Alexia

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our GH Pajaritos II apartment with us and our readers.
Regards

Ana García, Customer Service

RAFAEL NAUDIN SESE10
SEP 2021

mohammed al abdulmohsen9.2
AUG 2021
محمد ابو ياسر نظافة المكان تعامل الاداريه و اماكنية التحدث معها باللغة الانجليزيه ترتيب الشقه و هدوئها و وجود كامل الخدمات بداخلها قربها من الاماكن السياحية و امكانية الوصول اليها مشيا على الاقدام قرب مراكز التموين منها ابعد سوبر ماركت تحتاج الى 30د مشيا بالرغم من وجودها داخل الزقاق الا ان وصولك لها لا يحتاج الى عناء الموقع لا يوجد به موقف للسياره مجاني
Response from the Quality Department

Dear Mohammed, we greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations. Regards. Ana García, Custumer Service

Frederico Palma5.4
JUL 2021
Limpieza y ubicación
El parking, en booking decía que tenía parking pero es mentira, ya que está a 2 km y cuesta el doble de lo indicado cuando reservamos.
Response from the Quality Department

Estimado Frederico, lamentamos mucho que su estancia con nosotros no haya cubierto sus expectativas, pero tomaremos nota de sus comentarios para poder mejorar todo lo que esté en nuestra mano. En relación al parking, sentimos mucho el malentendido, ya que como se especifica en la Web de Booking, el parking que ofrecemos es un parking público con un precio especial para nuestros clientes, nuevamente reitero mis disculpas. Un saludo, Ana García, Dpto. de calidad

MIREL FLORIN9.3
AUG 2020
Personal muy atento

Bruno Ferro9
MAR 2020
Nos gustó mucho

Baron10
FEB 2020
Nos encantó

Rafa10
FEB 2020
Magnífico

Josune10
JAN 2020
Una casa genial si quieren pasar unos días en el centro de Sevilla. La casa está muy bien, limpia, no hay ruido y las camas son muy cómodas. La ubicación es muy buena, está cerca de todo a pie. Las recomendaciones que nos dieron las anfitrionas en cuanto a restaurantes y visitas también muy buenas.

Rosa Nieves Baez Gonzalez10
JAN 2020
Fabuloso, todo muy bien.

Roberto Tour 6310
JAN 2020
meraviglioso

Patricia10
JAN 2020
Excelente localização. Bem decorado. Tudo estava limpo e impecável. A Lola foi muito simpática e paciente. A água do chuveiro tem pouca pressão. Mas é apenas um pormenor.
Response from the Quality Department

Estimada Patricia, En primer lugar, nos gustaría darle las gracias por habernos elegido para sus vacaciones en Sevilla y por compartir su opinión sobre su experiencia con nosotros. Gracias por señalar la limpieza de nuestro apartamento, siendo plenamente consciente de que este es un aspecto de vital importancia para que nuestros huéspedes se sientan cómodos durante su estancia, así como por sus encantadores comentarios sobre el servicio que recibió por parte de los miembros del equipo de recepción. Esperamos tener la oportunidad de servirle de nuevo en el futuro. Fátima Roca-responsable Dpto. de calidad.

Jasper10
JAN 2020
Super limpio, camas muy confortables y gente super simpática!

ahmed berrada10
AUG 2019
Emplacement et équipements
Pas de parking à proximité

Vivienne9
JUL 2019
Excellent location for sightseeing an restaurants
The bedrooms/bathrooms were clean and comfortable Ideal central location.
It was up 3 flights of stairs and the lift did not always work and we got stuck once. I and my 80 year old mother in law used the stairs which was not easy.
Response from the Quality Department

Dear Vivienne, thank you for your comment. We are happy to know that you liked the apartment in all aspects and that you have enjoyed your stay. We are sorry for the inconvenience caused by the failure of the building´s elevator during your stay. Unfortunately it is beyond of our control to be managed by the community and we could only call the technician to solve it. We hope that despite this you have enjoyed your stay. Regards

Mari Hernández10
JUL 2019
Nos ha gustado todo. La limpieza, la ubicación y el trato general. Si volvemos a Sevilla, no dudaremos en volver. Un saludo.

Renato9.5
MAY 2019
Vacanza bellissima al centro della città
Posizione centrale, arredi, doppio bagno, tranquillità.
Mancanza bidet, mancanza piani o mensole di appoggio specialmente nei bagni.

Anónimo9.8
APR 2019
It was spotless and so central but very quiet.
Kitchen was a little small but it wasn´t a big problem as we ate out. Well equipped.

Jennifer8.3
MAR 2019
Great location and staff really nice.
Fatima from the property management was super helpful. She came to meet us at the car as we were having a difficult time finding the apartment inside the old town.
Given it´s a 2 bedroom apartment which means you could have up to 4 people staying inside of it, it´d be great if there are more than 2 dining room chairs. The kettle could be replaced as the handle gets super hot and it would be great if a proper coffee machine is also available in the apartment.
Response from the Quality Department

Thank for you review Jennifer, it always help us to improve and become better hosts. About the chairs, on the closet in the hall before the bedrooms, there are 3 more chairs for the dinning table. Thank you also for let us know about the kettle, althoug we checked and it was perfectly working without incidents, we have changed just in case it happends agian, and we also checked and there was a italian coffee maker at the apartment that maybe you didn´t see it. Anyway. we hope you had a great time in Seville. Best Regards

Dick10
MAR 2019
Geweldig en super schoon appartement midden in het oude centrum van Sevilla.
De accommodatie was midden in het ouden centrum van Sevilla. Vandaar uit zijn de bezienswaardigheden goed te belopen. De accommodatie is erg schoon en van alle gemakken voorzien. De ontvangst was erg vriendelijk; uitleg en rondleiding door het appartement. Verder kregen we tips voor het verblijf in Sevilla. Het is echt een aanrader om bij Genteel Home een accommodatie te boeken. Wij zouden het zo weer doen.
Waterkoker; het handvat werd ook warm.

_lamark10
MAR 2019
Tener la disponibilidad de baños en ambas habitaciones. El trato en todo momento fue muy bueno

Dolores Gimenez Asis10
FEB 2019
La decoración y la ubicación

Andrea8
JAN 2019
Ubicación

Barbara8.8
DEC 2018
La ubicación, el estado del apartamento en general es perfecto.
Lo peor es tener el check out tan temprano. (11:00 a.m). Durante un viaje de ocio, tener que abandonar el alojamiento tan pronto es un gran inconveniente. Al tratarse de un apartamento, esperas éste tipo de comodidades a diferencia de un hotel. Las 11:00 de la mañana es muy mala hora para tener que salir con maletas. Limita mucho el viaje.
Response from the Quality Department

Estimada Barbara, muchas gracias por su comentario. Nos alegra saber que les ha gustado el apartamento en todos los aspectos, especialmente por su céntrica ubicación y el magnífico estado de sus instalaciones. Sobre la hora del check out, entendemos que a veces es necesario salir un poco más tarde, y nosotros lo concedemos siempre que la disponibilidad nos lo permite. Sin embargo, piense que a diferencia de un hotel, usted estuvo alojada en un apartamento de 65m2, por lo que necesitamos unas horas para limpiar y preparar el apartamento para que los siguientes clientes puedan disponer del mismo a partir de las 15h, hora del check in. En cualquier caso, esperamos que haya podido disfrutar de su estancia. Saludos

Jose Salvador9.3
OCT 2018
Todo, nos gusto todo,las camas comodisimas,el silencio nocturno,y a pesar del calor exterior,dentro con el aire que funcionaba muy bien estabamos estupendamente, estaba todo muy limpio y lleno de detalles.
Nos costo encontrar la calle

Evgenii8.5
OCT 2018
location rather good organization of arriving
a lot of small things were missed - soap and shampoo, soap/shampoo shelves in shower the 2 persons dinner table in the 2 bedroom apartment?? It seems one of remote control for A/C was lost and the remain one was introduced as a ´shared´ remote control... what is it?

Varun8.3
SEP 2018
Great apartment with great facilities.
It could be nice if the hosts can visit the apartment atleast once in every 2nd day to refill stuffs like toilet paper and clear the garbage basket as we did not know where to throw the rubbish.
Response from the Quality Department

Dear Varun, thank you for your comment. We are glad to know that you liked the apartment in all aspects, especially his central location and his complete equipment to spend a pleasant stay visiting Seville with all the comforts. We appreciate your suggestions, we always leave for the first days several toilet paper, salt, vinegar, dishwasher tablets, oil, etc., and we indicate where is the nearest supermarket so that you can buy what you need for your stay. Likewise, our check in colleagues always tell to our guests where they can throw the rubish, so we apologize if in your case our colleague forgot to tell it. It has been a pleasure to have stayed with you. Regards

Fernando Sanchez8
SEP 2018
Buena opcion pero muchas penalizaciones. Ubicacion, limpieza de la habitacion y confortabilidad.
Se nos hizo una penalizacion de 30 euros por llegar despues de media noche, fue algo de lo que no nos dimos cuenta hasta que llego la confirmacion de reserva.
Response from the Quality Department

Lamentamos su disconformidad sobre el suplemento por late check in, pero viene claramente especificado en la web antes de realizar la reserva y al momento de realizarla, se le vuelve a notificar mediante un correo de confirmación. Como indicamos, nuestro horario de entrada habitual es de 15h a 21h, debiendo despalzarse una compañera exclusivamente para atenderles fuera de su horario de trabajo después de esta hora una compañera nuestra, de ahí el suplemento que se indica. Además, como podrá comprobar, el suplemento es de 30 euros si la entrada es de 21 a 00h, siendo después de medianoche de 50 euros, por lo que nuestra compañera tuvo el detalle de cobrarles menos de lo indicado. Esperamos sepan entenderlo y que a pesar de ello hayan podido disfrutar de su estancia en Sevilla. Saludos

Paulo9.8
AUG 2018
Excelente localização e conforto. O apartamento é muito confortável.
O elevador estava avariado.

Bernard10
AUG 2018
l´etablissement est idéalement situe.

Hammou10
JUL 2018
We spent a nice vacation at SEVILLE the host was kind and on time we didn´t have any problem or whatever i recommend you 200% Genteel Home Francos Pajaritos II