Se trata de un apartamento reformado y amueblado con todo detalle, con materiales y mobiliario de calidad, muchos de ellos de diseño y hechos expresamente para este apartamento.
Es un apartamento duplex donde al entrar encontramos la cocina, independiente y totalmente equipada, el salón, amplio y muy confortable, con sofá-cama doble de 1,40 x 1,90 y un baño independiente. Desde el salón se accede también a un pequeño patio, fresco y con mucho encanto, totalmente privativo de la vivienda.
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Dúplex Plaza Nueva II Sevilla
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La mancanza del bidet
Respuesta del Departamento de Calidad
Dear F. S,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the central location and that the apartment space was suitable for your group.
Regarding your comment about the absence of certain elements, we regret that, despite having two fully renovated bathrooms equipped with showers, sinks, and toilets, we were unable to fully meet your expectations. We understand that preferences can vary from one person to another, and while these features may be more than sufficient for some, we acknowledge that for others, certain additional details may be considered necessary.
Nonetheless, we appreciate your observations and will take your preferences into account for future improvements. Thank you for choosing us. We hope to welcome you again in the future and continue providing a quality experience.
Quality Department
La limpieza
Respuesta del Departamento de Calidad
Estimada Alejandra:
Le agradecemos por compartir su opinión. Nos alegra saber que disfrutó de la excelente ubicación y la decoración de nuestro alojamiento. Es un placer ofrecer a nuestros huéspedes un entorno agradable y bien situado para explorar la ciudad.
Sin embargo, lamentamos sinceramente que la limpieza no haya estado a la altura de sus expectativas. No obstante, nos entristece no haber recibido noticias sobre esta situación durante su estancia, ya que, de haber sido así, hubiéramos podido ofrecerle una solución rápida, dado que nuestro equipo está disponible las 24 horas del día para resolver cualquier inconveniente fortuito que pueda surgir. Aun así, tomamos nota de lo mencionado y utilizaremos sus comentarios para seguir mejorando nuestro servicio.
Gracias por elegirnos, y esperamos poder recibirla nuevamente, ofreciéndole una experiencia aún más satisfactoria.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Fanny,
Thank you for your kind feedback. We are delighted to hear that your family stay went wonderfully and that the apartment met your expectations. We are glad that you found the accommodation beautiful, spacious, and ideally located, with easy access to all the necessary amenities.
It was a pleasure having you, and we would be delighted to host you again in the future.
Respuesta del Departamento de Calidad
Dear Maider,
We are grateful for your kind review of your recent stay. It was a pleasure hosting you, and we hope to welcome you back in the future.
Niets
Loved the interior/decor and facilities. Very central location. Super responsive hosts. So very quiet and lots of space. Very comfortable bed. Thank you!
The apartment is on a quiet side road and coming home late as a single female isn’t ideal. But it didnt feel unsafe.
Respuesta del Departamento de Calidad
Dear Michelle,
Thank you very much for your review. We’re delighted to know that you enjoyed the decor, facilities, central location, and the comfort of the apartment. It’s incredibly rewarding to hear that you also felt well taken care of by our team.
As for our location, we want to assure you that the safety of our guests is an absolute priority for us. The area where the apartment is located is very quiet and secure, which is one of the main reasons we chose it so carefully. We understand how important it is to feel comfortable coming and going at any hour, and we do everything we can to ensure that peace of mind.
We greatly appreciate your feedback and look forward to welcoming you back very soon. Thank you for trusting us with your stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Graham,
Thank you for your kind words. We are delighted to hear that you enjoyed your stay and found the apartment both comfortable and well-located. We´re especially pleased that you had such a restful experience with our bed. It´s also great to know that the nearby underground parking was convenient for you. We would love to welcome you back on your next visit to Seville.
Respuesta del Departamento de Calidad
Estimado Justino:
Gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de la belleza y comodidad de nuestro apartamento. Lamentamos que el ruido del piso de la planta superior haya afectado su estancia. Apreciamos su comentario y lo tomamos en cuenta para mejorar la experiencia de nuestros huéspedes. Nos comprometemos a revisar este aspecto y buscar posibles soluciones para minimizar cualquier inconveniente en el futuro. Esperamos poder darle la bienvenida nuevamente.
Nous avions réservé 2 logements pour 9. À notre arrivée nous apprenons que nous ne serons pas ensemble et que nous en avons été informé alors que pas du tout! De plus dans le logement de 6 personnes, il n’y a que 4 verres et aucun couteau, pas un seul saladier ni épluche légumes bref : l’équipement est vraiment mauvais, heureusement que nous n’y passions pas la semaine ! Dans le logement de 4 la literie de la chambre est inconfortable.
Respuesta del Departamento de Calidad
Dear Ludovique,
Thank you for your valuable feedback. We are pleased to hear that you found the location and decor of the apartments to your liking.
However, we regret any confusion regarding the location of the two apartments. As outlined in the property descriptions and confirmed in your reservation, both apartments are situated in separate buildings, though they are very close to each other. We strive to provide accurate information to prevent any misunderstandings and apologize for any inconvenience this may have caused.
We also sincerely apologize for the lack of utensils in the apartment accommodating six guests. We would have been more than happy to address this issue promptly if we had been informed during your stay. Additionally, we regret that the bedding in the smaller apartment did not meet your comfort expectations.
Please be assured that we have taken note of your comments and will make the necessary improvements to enhance our service. Your feedback is crucial in helping us provide a better experience for our future guests. Thank you once again for your comments. We hope to have the opportunity to host you again and offer you an improved experience in the future.
Quality Department.
Very comfortable space and clean.
Floor boards creaking and bathroom door upstairs didn’t close properly or have a lock.
Respuesta del Departamento de Calidad
Dear Dee,
Thank you for your positive feedback. We´re delighted to hear that you had an excellent stay and appreciated the accommodation and communication. We also appreciate your comments regarding the floorboards and bathroom door. We will address these issues to ensure a better experience for future guests. We hope to have the pleasure of welcoming you back.
Quality Department.
Respuesta del Departamento de Calidad
Dear Sara,
Thank you for your review. We are glad to hear that you enjoyed your stay and found the location convenient. We’re also pleased that the apartment met your expectations and matched the photos. We hope to have the opportunity to welcome you back in the future.
the floor upstairs makes noise
Respuesta del Departamento de Calidad
Dear Alazne,
Thank you for your feedback and for choosing to stay with us. We are pleased to hear that you appreciated our location and the cleanliness of our property.
However, we apologize for any inconvenience caused by noise from the floor above. We understand how important a peaceful environment is for our guests and are currently reviewing measures to minimize such disturbances.
Your comments are valuable to us as they help us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
Quality Department.
Appartement sur 2 étages. Mal insonorisé entre les 2 étages. Le plancher craque beaucoup.
Respuesta del Departamento de Calidad
Dear Rémi,
Thank you for your feedback. We are pleased to hear that you enjoyed the prime location of the apartment and its tranquil setting in the heart of the city. We appreciate your comments about the noise insulation between the floors and the creaking floorboards. We will review these aspects to enhance the comfort of future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to host you again.
Quality Department.
The location is actually good to very good, the courtyard in the building is nice too, but you cannot use it
The apartment is not designed for 5, it has only 4 wine and water glasses, the sofa bed as the fifth bed is badly laid out. Patio cannot be used, serves as a storage room. Washing machine and sink stand out strangely from the cupboards, the sink mash has also sometimes leaked for inexplicable reasons. The shower on the upper floor cannot be used, cannot change to a shower, mold surfaces. We complained but then unfortunately the communication has broken off.
Respuesta del Departamento de Calidad
Dear Günter,
Thank you for sharing your feedback with us. We are glad to hear that the location was to your liking and that you found the decoration of the building´s courtyard to be good. However, we sincerely apologize any inconvenience you have experienced during your stay.
Regarding the glasses and the layout of the sofa bed, we would have appreciated being informed about these issues during your stay, as we would have promptly addressed them to ensure a more comfortable experience for you. On the other hand, regarding the shower and sink issues, we attempted to address them upon receiving your report, but it required more extensive attention, which unfortunately took longer to resolve. We apologise again for not being able to solve the problem before your departure.
We greatly appreciate you sharing your feedback with us as it allows us to identify areas for improvement to ensure a satisfactory stay for all our guests. Please rest assured that everything mentioned in your comment will be thoroughly reviewed, and all necessary areas will be improved upon.
Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with an improved stay.
Quality Department.
Apartment very well located, super nice accommodation
Difficulty in opening the entrance door to the property..
Respuesta del Departamento de Calidad
Dear Florinda,
Thank you for your positive feedback. We´re glad to hear that you found our apartment to be top-notch and well-located, offering a super nice accommodation experience.
We apologize for any difficulty you experienced in opening the entrance door to the property. Your feedback is valuable to us, and we will address this issue promptly to ensure a smoother experience for our guests in the future.
Thank you once again for choosing our apartment, and we hope to welcome you back for another enjoyable stay soon.
Quality Department.
Central location, we visited almost everything on foot. Very spacious apartment, comfortable beds. Some problems with the shower not working properly. Air conditioning in every room.
Respuesta del Departamento de Calidad
Dear Marica,
Thank you for your review. We are delighted to hear that you enjoyed the central location of our property and found it convenient for exploring the area on foot. It’s also great to know that you appreciated the spaciousness of the apartment and the comfort of the beds.
We apologize for any inconvenience caused by the malfunctioning shower. Please be assured that we will address this issue promptly to ensure a better experience for future guests. We would have loved to have this information during your stay to provide you with an appropriate response.
We hope that despite this small incident you enjoyed your stay and we are glad you found the air conditioning in every room to be satisfactory. We hope to welcome you back on your next visit.
Quality Department.
Es un piso antiguo con madera ruidosa (ibamos con un bebé). Poca luz.
Respuesta del Departamento de Calidad
Estimada Aitana:
Le agradecemos sinceramente sus amables comentarios sobre su reciente estancia en nuestro establecimiento. Nos complace saber que encontró nuestra ubicación perfecta y que disfrutó de la amplitud y la limpieza del lugar. Además, nos alegra saber que tuvo una buena comunicación con nuestro personal.
Lamentamos cualquier inconveniente que haya experimentado debido al ruido de la madera. Entendemos lo importante que es tener un ambiente tranquilo y cómodo, y tomaremos nota de sus comentarios para buscar maneras de mejorar esta situación. Asimismo, lamentamos saber que bajo su percepción había poca luz en el lugar. Valoramos sus observaciones y las tendremos en cuenta para futuras mejoras en la iluminación que se consideren necesarias.
Esperamos que a pesar de estos contratiempos, haya tenido una estancia agradable en general y que tenga la oportunidad de visitarnos nuevamente en el futuro para brindarle una experiencia aún más satisfactoria.
Departamento de Calidad.
El 2do piso es de techo más bajo, y esta area esta construida de material liviano, que suena mucho el lugar cuando uno camina, se mueve. La terraza estaba con cosas de aseo y una gotera, no la pudimos utilizar. Hay que cuidar el agua caliente, no aguanta 5 duchas seguidas. Salió una cucaracha en el baño🫣 Así y todo, la ubicación es muy buena y por un par de días estos problemas no fueron terribles.
Respuesta del Departamento de Calidad
Estimada Marina:
Le agradecemos por compartir su experiencia durante su reciente estancia en nuestro establecimiento. Nos alegra saber que disfrutó de nuestra ubicación privilegiada y del excelente servicio proporcionado por nuestro equipo, especialmente la amabilidad y disponibilidad de Alex.
Sin embargo, lamentamos profundamente los inconvenientes que experimentó durante su estancia. Estamos tomando medidas para abordar el ruido del suelo en la segunda planta, con el objetivo de garantizar un ambiente tranquilo y confortable para todos nuestros huéspedes. Por otro lado, nos entristece saber que la terraza no estuvo adecuadamente acondicionada para su uso. Transmitiremos esta información al equipo correspondiente para asegurarnos de que esta situación no se repita en el futuro. Valoramos sus comentarios y hubiéramos apreciado conocerlos durante su estancia para brindarle una respuesta oportuna.
Respecto al suministro de agua caliente, implementaremos medidas para mejorar su duración y disponibilidad, con el fin de proporcionar una experiencia más satisfactoria.
En cuanto a la presencia de insectos, queremos asegurarle que realizamos tratamientos periódicos a lo largo del año para prevenir su aparición y mantener nuestro apartamento en óptimas condiciones. No obstante, entendemos que debido al clima, puede ser inevitable la presencia ocasional de algún insecto. Revisaremos detenidamente su caso para garantizar que no se repita en el futuro.
Agradecemos su comprensión y paciencia. Esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia impecable en su próxima visita.
Departamento de Calidad.
Tuvimos un pequeño problema con la caldera pero el personal los solucionó rápidamente y amablemente.
Respuesta del Departamento de Calidad
Estimado Davide:
Agradecemos sinceramente sus comentarios sobre su reciente estancia con nosotros. Nos complace saber que encontró nuestra ubicación conveniente y que disfrutó de la tranquilidad de nuestro apartamento. Sin embargo, lamentamos cualquier inconveniente que pudo haber experimentado con la caldera, pero nos complace saber que nuestro equipo pudo resolver rápidamente el problema de manera amable y eficiente. La satisfacción de nuestros huéspedes es nuestra prioridad, y nos alegra saber que pudimos brindarle una solución oportuna. Esperamos que haya disfrutado de su estancia en general y que tenga la oportunidad de regresar en el futuro para una experiencia aún más placentera.
Departamento de Calidad.
El sofá cama es muy incómodo.. no estaba en buenas condiciones. El wifi se cortaba de a ratos.
Respuesta del Departamento de Calidad
Estimado Fernando:
Agradecemos sinceramente su comentario detallado sobre su reciente estancia con nosotros. Nos alegra saber que disfrutó de nuestra ubicación, las instalaciones en general y el servicio ofrecido.
Lamentamos mucho los inconvenientes experimentados con el sofá cama y el WiFi. Tomamos muy en serio sus comentarios y los compartiremos con nuestro equipo para abordar estos problemas y mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y ofrecerle una estancia lo más placentera posible.
Departamento de Calidad.
El sofá cama no era tan cómodo, muy blando el colchón y sonaba mucho, para niños es mas aconsejable que para adultos. El olor a humedad del baño de abajo, como es departamento interior y esta en primer piso tiene poca ventilación y muy poca luz natural, no podría vivir ahí pero como es para alojamiento y uno pasa mas de noche, estaba bien. Tener en cuenta que si tienes un check in tarde cobran una tarifa adicional después de las 21 hrs y más cara después de las 0:00 hrs
Respuesta del Departamento de Calidad
Estimada Paulina:
Agradecemos sinceramente su detallada reseña sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutó de nuestra excelente ubicación, la renovación y decoración del apartamento, así como la amabilidad de nuestro personal. Es reconfortante saber que nuestras comodidades, como la lavadora y la información útil proporcionada a través del código QR, contribuyeron a hacer su estancia más agradable.
Lamentamos los inconvenientes experimentados con el sofá cama y el olor a humedad en el baño. Tomamos en cuenta sus comentarios y los utilizaremos para mejorar la experiencia de nuestros huéspedes en el futuro.
Respecto al cargo adicional por check-in tardío, nos gustaría señalar que nuestras políticas al respecto están claramente detalladas en nuestro sitio web para garantizar una transparencia total durante el proceso de reserva. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimado Sergio,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
It´s a small, basic flat, but it worked just fine for us.
Respuesta del Departamento de Calidad
Dear Laura,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.
Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Estimada Samantha,
Agradecemos sus comentarios sobre su reciente estancia en nuestro alojamiento. Nos alegra saber que encontró el lugar muy bonito, limpio y con una excelente ubicación cerca de los principales atractivos de la ciudad.
Lamentamos sinceramente los inconvenientes que experimentó con la conexión a Internet. Entendemos la importancia de contar con un Wi-Fi funcional, especialmente para aquellos que necesitan trabajar durante su estancia. Pedimos disculpas por cualquier molestia causada y agradecemos su comprensión. Queríamos puntualizar que no es la situación habitual en nuestros apartamentos y no encaja con nuestros altos estándares de calidad.
Hemos tomado nota de su feedback y trabajaremos diligentemente para resolver los problemas de conexión a Internet para futuros huéspedes.
Agradecemos que haya compartido su experiencia y esperamos tener la oportunidad de recibirle nuevamente para brindarle una experiencia mejorada.
Atentamente,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Анна,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Ouvia-se bastante o barulho dos passos dos hóspedes que estavam no piso superior do alojamento.
Respuesta del Departamento de Calidad
Dear Miguel,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.
We sincerely apologize for any disturbance caused by noisy neighbors; unfortunately, this is beyond our control. However, we understand the impact it can have on your experience and appreciate your understanding. We would like to emphasize that this is something unusual, and our commitment is to ensure the restful stay of our guests.
We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Simona, Thank you for your review. We´re glad to hear that the apartment had everything you needed for your short vacation. The cleanliness and the convenience of the location for exploring the city are aspects we appreciate. We apologize for the discomfort with the sofa bed, and we´ll consider your feedback to enhance comfort for future guests. We hope to host you again in the future.
Quality Department
El ruido de la planta de arriba y la incomodidad de las escaleras
Respuesta del Departamento de Calidad
Estimado Francisco Javier,
Agradecemos sinceramente por tomar el tiempo para compartir su experiencia en nuestro dúplex. Nos complace saber que apreció la localización y la calidad de nuestras instalaciones.
Lamentamos sinceramente cualquier inconveniente causado por el ruido proveniente de la planta superior y la posible incomodidad de las escaleras. Apreciamos sus comentarios, y queremos asegurarle que tomaremos medidas para abordar estos aspectos y mejorar la experiencia de nuestros huéspedes.
Es importante señalar que la información sobre la disposición del dúplex, incluyendo la presencia de escaleras, está disponible en nuestro sitio web antes de realizar la reserva. Sin embargo, entendemos que la claridad y la transparencia son fundamentales, y revisaremos cómo podemos mejorar la comunicación para evitar futuros malentendidos.
Valoramos profundamente su retroalimentación y esperamos la oportunidad de recibirlo nuevamente en el futuro, brindándole una experiencia más placentera y satisfactoria.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimada María, Le agradecemos sinceramente por compartir sus comentarios positivos sobre nuestro apartamento. Nos complace saber que encontró el espacio impecable y atractivo. Quedamos a su disposición para cualquier necesidad adicional y esperamos poder brindarle una experiencia igualmente satisfactoria en el futuro.
Departamento de Calidad
It was a bit noisy at times.
Respuesta del Departamento de Calidad
Dear Caro-Beth,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay.
Regarding noise, although it depends a lot on external agents such as the time of the year, we will work to improve the insulation systems and ensure a noise-free stay for our future guests.
We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Lo mejor si ubicación sin duda. En pleno centro y a un paso de todo, vale Sierpes, Tetuán, El Salvador.
El sofá cama más incómodo que la medida. Además encima de la puerta de la entrada hay un tragaluz que cada vez que paga alguien por el portal se ilumina y resulta muy molesto para dormir.
Respuesta del Departamento de Calidad
Estimada Anabel,
Apreciamos mucho su comentario y estamos contentos de que haya disfrutado de la excelente ubicación de nuestro alojamiento.
Lamentamos que el sofá cama no haya sido tan cómodo como esperaba, y agradecemos su comentario al respecto para poder mejorar nuestros servicios para futuros clientes. Además, tomaremos en cuenta su observación sobre el tragaluz del portal para realizar también mejoras en este aspecto, y evitar que estas situaciones se repitan en el futuro.
Esperamos que, a pesar de estos inconvenientes, haya tenido una estancia agradable y consideramos su opinión valiosa para seguir mejorando nuestros servicios. Si decide alojarse con nosotros nuevamente en el futuro, estaremos encantados de recibirle y asegurarnos de que su estancia sea aún más cómoda.
Saludos cordiales,
Departamento de Calidad
Tudo. Conforto. Qualidade. Localização!
Internet
Respuesta del Departamento de Calidad
Dear Luiz,
Thank you for sharing your feedback on your recent stay with us. We greatly appreciate your positive comments, especially regarding our excellent location and the overall quality and comfort of our apartment.
However, we are concerned to hear about the issues you encountered with the internet during your stay. It is unusual for us to experience problems with our Wi-Fi, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we will conduct a thorough review of our internet connectivity to determine if any actions are necessary to ensure a consistent and reliable connection for our guests.
Thank you for choosing our apartment, and we hope to have the opportunity to host you again in the future, offering a more satisfactory stay with improved internet connectivity.
Warm regards,
Quality Department
Szuper elhelyezkedés, csendes, kényelmes ágyak.
Respuesta del Departamento de Calidad
Dear Gergő,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Toiletten, Bad ohne ablüftung, und Fenster!
Respuesta del Departamento de Calidad
Dear Jürgen,
Thank you for taking the time to share your feedback about your recent stay with us. We´re pleased to hear that you found the apartment´s central location and cleanliness to be positive aspects of your stay.
We would like to clarify that, to ensure transparency, we provide detailed descriptions and photos of the apartment on our website, allowing our guests to have a clear understanding of the property´s features before making a reservation. This includes information about the bathroom´s layout, as you mentioned. We are really sorry for any misunderstanding you had about it.
Your satisfaction is crucial to us, and we hope you had an overall enjoyable stay. We hope to have the opportunity to host you again in the future
Warm regards,
Quality Department
Tous les matins , le bruit d´un portail motorisé
Respuesta del Departamento de Calidad
Dear Emilie,
We truly appreciate your choice to stay with us and for sharing your thoughts with us. We are delighted to hear that you found our apartment comfortable and our location convenient during your visit.
We apologize for the disruption caused by the noise of a motorized gate in the mornings. It´s important to note that we typically strive to provide our guests with a peaceful and tranquil environment. The noise you experienced is, unfortunately, external to our property and beyond our control.
Your feedback is valuable as it helps us maintain the quality of our accommodations and improve our services. We sincerely hope this isolated incident does not deter you from choosing us again in the future. Rest assured, we are committed to ensuring a serene and enjoyable experience during your next stay.
Thank you for choosing us as your accommodation provider.
Warm regards,
Quality Department
Apartamento muy completo, con todo lo necesario para pasar unos días en Sevilla. La situación es inmejorable en 5m andando te plantas en la Giralda/Catedral, Sierpes, Guadalquivir. La atención al cliente de la gestión de los apartamentos es de 10, muy amables y atentos en todo, te facilitan un número de teléfono con WhatsApp para contactar las 24h y te hacen un cambio de sábanas y toallas a mitad de semana.
Por poner una pega, el sofá del salón que estéticamente queda perfecto, pero es algo incómodo ya que se hunde.
Respuesta del Departamento de Calidad
Querido Daniel,
Agradecemos mucho tus comentarios sobre el apartamento.
Nos alegra saber que encontraste el apartamento completo y con todo lo necesario para disfrutar de tu estancia en Sevilla. Además, nos complace que la ubicación haya sido de tu agrado y que hayas podido disfrutar de las atracciones cercanas con facilidad.
Lamentamos mucho que hayas experimentado incomodidad con el sofá del salón. Agradecemos que nos hayas informado de esto, ya que tu opinión es muy importante para nosotros. Tomaremos medidas para abordar este tema y asegurarnos de que nuestros huéspedes tengan una experiencia cómoda en todas las áreas del apartamento.
Gracias por tu comprensión y por brindarnos la oportunidad de mejorar. Esperamos que, a pesar de este inconveniente, hayas tenido una estancia agradable en general. Si decides visitarnos nuevamente en el futuro, haremos todo lo posible para asegurar que tu estancia sea aún mejor.
Saludos cordiales,
Director de Calidad
Respuesta del Departamento de Calidad
Querida Lorena,
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
La canapé lit était complètement affaissé et l’espace salon était très petit comparé aux photos sur le site
Respuesta del Departamento de Calidad
Dear Lamia,
We appreciate your feedback and the opportunity to address your concerns about your recent stay in our apartment. Your comments are essential to us, as they help us continually improve our offerings and services.
We apologize for any confusion that may have arisen due to the grouping of multiple apartments on our main site. We understand how this can lead to misunderstandings, and we are actively working on providing clearer information to avoid such issues in the future. We sincerely regret any inconvenience this may have caused.
We understand that the sofa bed´s condition and the lounge area fell short of your expectations. We take this feedback seriously and apologize for any discomfort you experienced. We want to assure you that we are committed to providing the best possible experience for our guests.
We appreciate your understanding that Lucía, our team member, explained the situation in person. However, we acknowledge that the concerns persisted the next day. To address this, we took additional steps to clarify the situation. We provided screenshots to further illustrate the apartment´s layout and dimensions, and we re-sent the confirmation email detailing all the relevant information about your reservation.
We are disappointed that our attempts to clarify the situation and provide context did not meet the desired outcome. We genuinely care about your satisfaction and apologize for any frustration this may have caused. Please know that your feedback has spurred us to improve our communication and information sharing.
Thank you for choosing our apartment for your stay. We hope that you will consider staying with us again in the future, giving us another chance to provide you with a more comfortable and accurate experience. If you have further insights or suggestions, please feel free to share them. We are dedicated to making your next visit an improved one.
Kind regards.
Jose L.H. Campos
Quality Department Manager
NA
Respuesta del Departamento de Calidad
Dear Maria Dolores,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Rafael,
Muchas gracias por tu amable comentario. Nos alegra saber que disfrutaste del apartamento y su céntrica ubicación. Esperamos verte de nuevo pronto.
Un saludo.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Shahid, thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
The door lock can be tricky to open for Americans who are not used to European locks. Make sure you ask the host to show you how to use the keys on both the apartment door and the main door to the building. The main building door had a very sticky lock which was troublesome.
Respuesta del Departamento de Calidad
Dear Benjamin,
Thank you for your valuable feedback. We sincerely apologize for any inconvenience you experienced with the door locks. We appreciate your positive comments about the location near the city center, and quiet neighbors. Your satisfaction is important to us, and we hope to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
The door lock can be tricky to open for Americans who are not used to European locks. Make sure you ask the host to show you how to use the keys on both the apartment door and the main door to the building. The main building door had a very sticky lock which was troublesome.
Respuesta del Departamento de Calidad
Dear Benjamin,
Thank you for your valuable feedback. We sincerely apologize for any inconvenience you experienced with the door locks. We appreciate your positive comments about the location near the city center, and quiet neighbors. Your satisfaction is important to us, and we hope to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
Los escalones crujían un poco al subir.
Respuesta del Departamento de Calidad
Estimada Rosa:
Nos complace saber que disfrutaron de su estancia en nuestro apartamento y agradecemos sus comentarios detallados. Estamos comprometidos a ofrecer una experiencia excepcional a nuestros huéspedes y siempre nos alegra saber que lo estamos logrando. Esperamos darles la bienvenida de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Françoise,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Aashrit,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
La ubicación es excelente.
El sofá cama es muy incómodo. El colchón es muy fino y te clavas la estructura metálica. Nada recomendable
Respuesta del Departamento de Calidad
Estimada Inma:
Ante todo, agradecerle por habernos elegido para su estancia en Sevilla y por dejarnos este comentario. Lamentamos que el sofá cama no haya sido de su agrado. Tomamos nota para mejorar los servicios que ofrecemos. Sin embargo, nos agrada que la ubicación en pleno centro de Sevilla haya sido de su conveniencia. Esperamos nos dé la oportunidad de hospedarle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Invitation to the local restaurant unusable, better don´t do that. Terrace also unusable. Anyway this didn´t impact on our stay at all.
Respuesta del Departamento de Calidad
Dear Stevan,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Evan,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Nicky,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Claire:
Estamos encantados de que haya disfrutado de su estancia con nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Beatrix, Thank you for the review and construcitive criticts of our apartment. They help us to understand how our guests experience their stay with us. We are happy to know that you enjoyed the location of the apartment, as well as the overall experience. We look forward to hosting you again in the near future.
Jose L.H. Campos
Quality Department Manager
WiFi did not work most of the time. It doesn´t work during the day and in the evening it is very slow or non-existent. The kitchen was poorly equipped. Very basic kitchen equipment, toaster is bad. No basic ingredients, no kitchen towels or cleaning products. The sofa bed is very uncomfortable as a bed that I don´t think it should be counted as a bed. We enjoyed our stay but if the above facilities were better it would have been 5 stars.
Respuesta del Departamento de Calidad
Dear Chui Ling,
The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review.
We would like to thank you for the review you shared following your recent visit and are delighted to read that you enjoyed the apartment, its location and decoration.
In addition, we also thank you for the constructive feedback you have communicated us on your review. It is through reviews like this that we can learn on which aspects we can still improve to provide an excellent service.
We hope you had a pleasant journey back home and we look forward to welcoming you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sara, thank you for your valuable feedback. We are glad to know that our prime location was a highlight of your stay and the apartment met your expectations.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Really nice small apartment, very clean and well decorated. Great location and nice building outside too.
Quite small kitchen, bad if you intend to cook a lot.
Respuesta del Departamento de Calidad
Dear Carolina, thank you very much for choosing our apartment for your stay. We are glad to know you had a pleasant stay, and we highly appreciate your constructive feedback.
We certainly hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Er waren werkzaamheden buiten het appartement daardoor konden we niet veder uitslapen.
Respuesta del Departamento de Calidad
Dear Hichame, thank you very much for taking the time to share the highlights of your stay with us. We are glad to know that you had a pleasant stay, and we are sorry for any inconveniences caused by constructive works, which are unfortunately our of our control.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear José, thank you for your positive rating of our apartment. We are delighted to see that you enjoyed your time with us. We certainly hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimada Susana, gracias por tomarse el tiempo para valorar su estancia. Apreciamos tanto la amabilidad como la honestidad, sus comentarios nos ayudan a entender como nuestros huéspedes disfrutan de su estancia continuamente ofrecer la mejor calidad de nuestros servicios.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you Aneuri for your kind review. We are glad to know that we were able to match your holiday expectations and hope to see you again on other occasion in the future.
Aija T.
Quality Department
Emplacement exceptionnel très bel appartement avec duplex
Respuesta del Departamento de Calidad
Dear Mourad, we appreciate your kind feedback and we look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for taking the time to review your stay and share the highlights of your personal experience in our apartment.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
It was a pleasure for us to assist you during your time in Seville and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Jean thank you for your positive review, it has been a pleasure for us to read it and we look forward to serving you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Samuel for your kind feedback. We are glad to know that you had the opportunity to experience our exceptional hospitality and you had a memorable stay.
We hope to see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Edward, thank you very much for taking the time to reveiw your stay.
We hope to meet you in near future again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kyra, we are very thankful for your detailled comments about the apartment and its excellent location. We also appreciate your kind words about the service you received from our team.
Hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Kristin for your positive review. We hope to meet you soon again.
Aija T.
Quality Department
Volveremos a alquilar con vosotros!
Respuesta del Departamento de Calidad
Estimado Luis Sebastián, muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por sus críticas constructivas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you very much for taking the time to share your personal experience in our apartment.
Although we regret that we fell a little short of your expectations on this occation, we would like to take the opportunity to explain that our apartment is located in a residential building, therefore it is not possible to leave the luggage after the checkout, but of course our team is always available in order to assist you with all the neccessary information you may need and can suggest you the closest luggage storage places in the area.
Thank you for making us your choice accommodation in Seville and for your constructive criticism, we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for taking the time to leave us your feedback regarding your stay.
We are glad to know that you had a nice stay and we would like to thank you for pointing out the efficient service you received when reporting a minor issue in the apartment, we thank you for informing us immediately so we could intervene so you can fully enjoy your holidays.
We look forward to meeting you soon again.
Aija Teilane
Quality Department
Proche du centre historique à pied et pas trop loin des commerces
Rien ne peut être amélioré dans le principal défaut de cet appartement qui est très sombre. Les photos sur internet sont trompeuses. Le faux jardin, la lumière déficiente. Aucune vue. La porte de la baie vitrée était cassée. Il ne faisait pas assez chaud, le chauffage ne marchait pas. Nous avons attendu la personne pour avoir les clés. Elle était gentille mais nous avions pris la précaution d´appeler 30 mn avant l´arrivée. Nous n´avons su qu´il s´agissait d´un rez-de-chaussée qu´après avoir payé. C´est malhonnête. Trop tard pour changer.
Respuesta del Departamento de Calidad
Dear Beatrice, thank you for taking the time to give us your feedback.
We are sorry to hear that the apartment did not meet your expectations.
We understand your preference for brighter accommodation with more outside space area, however, the apartment you booked is a quiet property facing the indoor patio, offering a very calm and relaxing stay. For a future ocasion please do not hesitate to contact our Reservation department directy, so our team will guide you with the reservations process to make sure you book the apartment which suits the best your preferences.
Thank you once again for your review and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Phil We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards
Respuesta del Departamento de Calidad
Querida Isabel, le damos las gracias por compartir su opinión sobre su estancia en apartamento Plaza Nueva. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Un saludo, Ana García, Dpto. de calidad