Santa Marta II Apartment

No ha dejado ningún comentario.

What a fantastic apartment in an ideal location! The apartment was very well presented and clean. The communication with the host was very quick and they let me keep my bags in the room before it was ready for check in which I was very grateful for. Would definitely recommend staying here!

Genteel Home: Dear Adam, thank you very much for your kind feedback.
We are glad to hear that you experienced our exceptional hospitality and you would recommend our apartment to our future guests.
We hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Good
Very comfortable and clean. Bang in the city centre with all restaurants nearby. Approachable and friendly staff, who are quick to respond. Well equipped apartmemt. I like that we had a little balcony. I didn´t find it to be noisy
Hard to locate. You have to find No. 2 and then enter the gate. The apartments can be a little more generous. We ran out of body wash and did not get extra from the staff. Then had to buy one from the Carrefour nearby only for one extra day. For short stays- extras should be given. Same thing happened with sugar satchets and tea. Should provide enough in the beginning because it is awkward to ask.

Genteel Home: Thank you very much for taking the time to review your stay with us. We highly appreciate your comments and constructive feedback.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Agradable y tranquilo
La ubicación era perfecta. A pesar de estar en el centro es un apartamento tranquilo.
Me pareció bastante caro en proporción al tamaño del apartamento

Genteel Home: Estimada Adela, muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir sus comentarios, tanto positivos como constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

The apartment was clean and spacious. It had great AC, good wifi, and also we really appreciated the free coffee pods, chocolates, and bottled water. But communication and check-in were really rough. The management company messaged me both here and in WhatsApp asking us to please send a precise check-in time to their “check-in person,” a random WhatsApp number that they apparently could not forward the information to. We did so. Then that person asked us again - hours later - what our check-in time was again, although we’d messaged it to her and the company. We told her again. We were at the building entrance (which was not marked or clearly described in the listing, but we found it) right when we told her we would be. She did not show. We messaged the booking company. They did not respond. We called the check-in person’s number (she did not call us first) once it was ten minutes past the arranged time. She told us she’d be there soon and would not give us a precise time. “I’ll be there soon, ok?” she said, sounding irritated. We sat on the steps of the building for almost 40 minutes before she arrived. When she got there, she said she was sorry for running late, but she seemed irritated with US. We’re pretty easygoing people so we tried to shrug it off. Once in the apartment, it was very nice and she gave us a map of her favorite places to eat nearby. Hours later, the booking company finally messaged us back. They responded to the message we’d sent 10 minutes into waiting. Instead of confirming we’d gotten in, asking how long we had to wait (a total of 40 minutes sitting on the street with our bags), or offering a sincere apology, they said, “We’re sorry you had to wait ten minutes, Michael. Sometimes unforeseen things happen. One of those happened to my colleague today.” It felt very condescending. The final straw was the morning we left. We had to catch a flight and had scheduled an Uber to the airport. We left the keys in the apt as instructed, exited the building door - which locked behind us - and went to one of the building complex gates. We discovered it was locked from the inside with no discernible exit button anywhere. The other gate was the same. (Both are inside a kind of tunnel, so we couldn’t have climbed over the gates if it came to that.) We couldn’t go back into the building, and we couldn’t get out of the complex. We were locked in a courtyard area and were going to miss our scheduled Uber and our flight. Thankfully, we were lucky enough to catch a local at that early hour who told us there was an exit button in a very non-intuitive place, 20 feet from the gate. The fact that this was not communicated by the company or the Airbnb owner is truly mind-blowing. It was really quite alarming to be trapped behind a gate and not know how to get out. We’ve stayed at 8 other Airbnb’s in the last month in Spain alone, and we’ve never had issues like this. If the booking company and lister make an effort to fix these things, then I’d recommend staying here. It was a lovely modern interior with great AC in a central location and decent wifi. But until they fix the check-in process and communication in general (especially about keys and gates!), I absolutely do not recommend this place.

Genteel Home: Dear Michael, firstly we would like to thank you for choosing our apartment for your stay in Seville.
We highly appreciate your feedback with the highlights of the stay and we are also thankful for sharing with us your concerns.
We have noted all your remarks related to the service you received upon check in and we are sorry for the exceptional wait you experienced upon your arrival, and for the imperfections in the checkin process. It was an exceptional mistake and we will make sure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Please accept our appologies for any inconveniences it may caused you.

Again, thank you very much for all your comments. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.


Aija T.
Quality Department

No ha dejado ningún comentario.

Wonderful spot! Super clean, comfortable, and in a great location. Everything I needed was there and I even received a welcome gift and kind note when I arrived. Check in was simple and I enjoyed spending my mornings sitting on the cute little porch drinking coffee.

Aunque es pequeño el apartamento es extremadamente cómodo. En la cocina tienes todo lo que se pueda necesitar para cocinar, el baño es amplio y el apartamento tiene dos unidades de aire acondicionado que ayudan a mantener todo el espacio a una temperatura cómoda. Está ubicado justo en frente de la metropolis sombrilla, por lo que tiene una ubicación céntrica que permite visitar la ciudad sin tener que usar el coche. En cuanto al parking, la empresa que gestiona el apartamento tiene un acuerdo con un parque a unos 5 minutos andando (15€ por día, el parque es muy grande y siempre tiene plazas disponibles).

Genteel Home: Estimad Rosa, le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Un saludo, Ana García, Dpto. de calidad

Apartamento excelente y muy buena situación.