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Incosol Apartment

2 Bedrooms
1 Bathroom
157 m2
1-5 Guests
Internet Internet
Ground floor floor 1 floor
Private Terrace Private Terrace
Air conditioning
Heating
Cot
Elevator
Pool
Sofa Bed
Private parking Private parking

DESCRIPTION

This spectacular apartment is located in one of the most exclusive areas of the Costa del Sol, the Incosol Urbanization, in Marbella. A quiet urbanization, with well-kept gardens and a communal pool. Show more

AVAILABILITY

ROOMS

Living room
> Sofa bed
> Dining table
> Armchairs
> Side table
> TV
Kitchen
> Cleaning products
> Mixer
> Coffee Maker
> Kettle
> Vitroceramic hob
> Freezer
> Fridge
> Dish washer
> Clothes horse
> Washing machine
> Microwave
> Toaster
> Flat iron and ironing board
Bedroom 1
> Double bed
> Built-in closet
> Bed linen
Bedroom 2
> 2 single beds
> Built-in closet
> TV
> Bed linen
Bathroom 1
> Shower
> W.C
> Washbasin
> Hair dryer
> Towels

REVIEWS

3.42
  • LOCATION

    10
  • QUALITY

    5.5
  • CLEANING

    2.5
  • STAFF

    0
  • FACILITIES

    1
  • RECOMMENDABLE

    1.5
  • Walter Durcan

    OCT 2021

    The apartment from hell and the most UnGenteel welcome from the rudest person we ever had dealings with in 30 years visiting Spain. Begona. The apartment flooded twice, electricity went off and spent the night in the dark. TV didn’t work. No oven, no duvets, no sweeping brush, (2broken ones) shower kept flooding the apt. Washing machine got blocked and flooded the apt. Infested with mosquitoes. Bulbs missing in lights. WiFi was very patchy. No alarm. Coffee machine had old coffee pods in it and wasn’t cleaned for ages. Filthy. Broken and chipped dishes and glassware. No cleaning items. The apartment was not clean on arrival. But most of all was the Rep Begona who was so rude to us. Impossible to speak to her about anything. Extremely confrontational and broke all Covid 19 regulations. We spent most of our first week allowing her to carry out necessary repairs to the apartment when we were staying there. Things that should have been right BEFORE we arrived. Refused to compensate us in any way for our upheaval. Shouted at us on the phone and turned off the lights on us when we were leaving the apartment. A disgrace to her company and to herself. English was poor and not once did she apologise or even smile and offer us any type of consolation. Clearly not up to the job and REFUSED to give us the name of her supervisor but said she owned Genteel home in Costa del Sol. Terrible experience. Avoid. If you don’t want all of the above.

    Genteel-Home: Dear Mr./Mrs Durcan In the first place, let me show you our gratitude for the confidence you placed on Genteel Home to enjoy your holidays in Marbella. We would also like to apologies for all the inconvenience you suffered the first days of your stay. Although we are quite dismayed by the content of your review regarding your holiday at our apartment , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. After having shared with us your impressions about the general state of the house, Begoña went to the apartment and many of this occurrences were solved quickly, like the iron, duvet or bowls, as they were in the apartment. The rest of the incidences, were solved by qualified staff. During the rest of your stay have been happening requests and complaints from you, immediately they were solved by Begoña , and even an extra cleaning was provided at no extra cost, to compensate the upheaval produced However we regret that it is not enough and in response to the request made about the discount of 500€ requested several times during your stay, we think that we have resolved everything on time and correctly, for this reason, the discount is not applicable. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay, we look forward to serving you again in the near future. Ana García, Customer Service



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