El apartamento se encuentra en la parte más hermosa de la ciudad, en la judería de Sevilla, en Santa Cruz, donde se encuentra el Alcázar, la Catedral, etc.,
En la planta baja están el salón, la cocina y un pequeño aseo. Subiendo a la planta segunda, nos encontramos con los 2 dormitorios, uno de ellos con cama doble de 1,35 x 1,90 y el otro con dos camas de 0,90 x 2,00. En la misma planta dispone de un baño completo. Subiendo unas escaleras desde la segunda planta se accede a la terraza privada, con una primera zona con una pequeña mesa y dos sillas, perfectas para tomar una copa de vino, y otra zona con dos tumbonas para disfrutar del sol de Sevilla.
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Dúplex Lope de Rueda
de a
Respuesta del Departamento de Calidad
Dear Tanya, We deeply appreciate the time you took to write this positive review. Your perceptions and satisfaction mean a lot to us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to improve our services. We are constantly striving for excellence in hospitality, and your feedback encourages us. We look forward to your next visit.
Quality Department.
Respuesta del Departamento de Calidad
Dear Amy. Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination. We apologize for the inconvenience you encountered regarding the unpleasant odor during your stay at Lope de Rueda in Seville. Maintaining high cleanliness standards is a top priority for us, and we regret any discrepancy you experienced. We´re actively investigating this issue to ensure it doesn´t recur. Your feedback is essential, and we appreciate your understanding. We´re committed to resolving this matter and hope to offer you a more enjoyable experience in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Peter,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Robert,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Yin-Yu,
Thank you for your feedback. We´re pleased to hear that you had a great experience overall. However, we understand your concern about the noise. While it´s common to expect some level of noise in a city center, our standards do not permit excessive disruptions.
We take your feedback seriously and will look into the issue to see if there are any improvements we can make to further enhance the comfort of our guests. If necessary, we will assess and replace any soundproofing elements to minimize noise disturbances. Your comfort and satisfaction are our top priorities, and we appreciate your input to help us maintain our high standards.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Roberto,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
Due to small streets, could be challange to find property first time, plus extra cost to pay in case of late check in.
Respuesta del Departamento de Calidad
Dear Soha,
We´re delighted to hear that you appreciated our property´s great location, allowing for easy access to the city.
Our property´s great location in the heart of Seville´s historic center means that it´s nestled amidst the city´s charming, narrow streets. While this creates a picturesque and central setting, it might pose a slight challenge for first-time visitors to find the property. However, the unique character of the area and the proximity to all the major attractions make it a worthwhile experience.
Additionally, regarding the late check-in procedure, we do provide detailed information about it on our website before guests make their reservations. We strive to be transparent and make sure our guests are well-informed about all aspects of their stay, including any additional costs associated with late check-ins. Your comfort and convenience are our top priorities, and we´re here to assist you in any way we can.
Thank you for choosing to stay with us, and we hope you enjoyed your overall visit to our beautiful city. If you decide to return, we´d be pleased to host you again.
Kind regards,
Quality Department
Location
The whole house smelled awful. The bad smell came from both bathrooms´ sewages. The property is inside a small alley and difficult to find. We had a car and was told to unload our luggage in a nearby plaza. We asked the host agent to meet us in the plaza to guide us to the property. We were shocked and were told they would not do so. Our group had to split up, passengers were with the unloaded luggages and the driver drove off to a parking structure. Half hour later, the driver reunited with the passengers. The host agent eventually had to meet us at the plaza and guided us to the property. I can´t imagine we were dragging luggages and tried to find an obscure door of the property in a winding and interwoven Alleys with street names in foreign language. Meanwhile, the host agent is wasting her time waiting for our arrival. BTW, Google maps will not help in small alley due to incomplete GPS signals. We were thankful she eventually met us at the plaza and guided us to the property.
Respuesta del Departamento de Calidad
Dear Yuet,
Thank you for sharing your experience with us. We are pleased to know that the location met your expectations. This apartment is located in one of the picturesque alleyways in the charming Santa Cruz neighborhood in the center of Seville. As is typical in this part of the city, the streets form a true labyrinth that is part of the authenticity and charm of Seville. The city´s history is marked by its intricate layout of narrow streets and lovely squares, and navigating this maze is a unique experience that allows you to immerse yourself in the city´s rich culture.
Regarding the odor in the building, we apologize that you´ve experienced this situation. We are taking measures to address any odor-related issues, and we are committed to ensuring that your stay is as comfortable as possible. We recognize that this may be unusual and are working to prevent future inconveniences.
Regarding the pickup in the square, we apologize for any initial misunderstanding. Sometimes, due to the complexity of the streets in the center of Seville, there can be some confusion about the exact location. However, we´re pleased that our colleague eventually reached the square to receive you and guide you to the apartment. We are committed to providing attentive service and helping our guests make the most of their stay in this beautiful city. Seville´s history is fascinating and closely tied to its labyrinthine design. This maze of narrow streets and charming squares dates back centuries and is a testament to the city´s rich cultural heritage. Exploring these streets is part of the unique experience that Seville has to offer. We hope you enjoy your stay and discover the hidden treasures of this enchanting city.
Kind regards,
Quality Department.
Respuesta del Departamento de Calidad
Dear Carla,
Thank you for acknowledging the central location of our apartment in your review.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Hillary, we are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Laura, we are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Didier,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
der manglede møbler på terrassen - vi måtte selv bære stole op ad en meget smal og stejl trappe.
Respuesta del Departamento de Calidad
Dear Trine,
Thank you for your valuable feedback. We´re delighted to know you appreciated the central location and the extra toilet. We regret the inconvenience with the terrace furniture and the steep stairs. Please accept our sincere apologies. We are working to rectify this issue to enhance your next stay. Your satisfaction is our utmost priority. Thank you once again for bringing this to our attention.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Jose Luis:
Queremos expresar nuestro más sincero agradecimiento por su generoso comentario sobre su estadía en nuestro apartamento. Nos alegra saber que encontró nuestra ubicación conveniente para sus necesidades y que disfrutó de su tiempo en nuestro alojamiento. Valoramos sus comentarios y los utilizaremos para mejorar aún más nuestros servicios y comodidades. Esperamos que nos brinde otra oportunidad de servirle en el futuro cercano y ofrecerle otra experiencia memorable.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Philippe,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Laura,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mike,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Michaelle,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Sevilla. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review and feedback on the communication, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Elle,
We are honoured to receive your positive feedback about your stay at our apartment in Sevilla. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Jesús:
Estamos encantados de leer su reseña y saber que tuvo una estancia memorable en nuestro apartamento. Apreciamos mucho sus comentarios y es gratificante saber que disfrutó del alojamiento y los servicios que brindamos. Será un honor para nosotros recibirlo nuevamente en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Vivian,
Thank you for this wonderful review after you stay. We are delighted to know that you enjoyed the location of the apartment.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Zoe,
We thank you for choosing us for your stay in Seville and for reviewing us and the apartment. We lament the issues you experienced with the smells.Due to the weather, rains and change of temperature the appearance of these sometime are difficult to prevent. Nevertheless, we are happy that this did not prevent you of having a nice overall experience. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Kimberley,
Thank you for choosing our apartment and for this review. Please accept our most sincere apologies for the faults in the cleaning that you mention, as this has clearly not met our expectations. For future occasions do not hesitate letting us know any inconvenience and we will be delighted to make your stay more comfortable.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mihaela,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Posizione perfetta nel cuore del quartiere più tipico della città, vicinissimo a tutte le attrazioni di Siviglia. Accoglienza e comunicazione con la struttura ok. Fino a sei posti letto comodi! Zona piena di locali turistici e non..consigliato!
Pulizia struttura buona e sufficente ma con qualcosa da migliorare.
Respuesta del Departamento de Calidad
Dear Anastasia,
Thank you for having chosen us and for writing this review about your stay. We are happy that you had a pleasant time with us. We also want to thank you for the constructive critics. We hope to have the oportunity to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
olían mal las tuberías de los baños la terraza es súper pequeña y no se ve nada alrededor
Respuesta del Departamento de Calidad
Estimada Gloria:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Para futuras ocasiones, no dude en ponerse en contacto con nosotros para dar soluciones a cualquier problema que pueda surgir durante su estancia. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
l´emplacement, la literie, le calme
l´absence de lavevaisselle et de machine à laver.
Respuesta del Departamento de Calidad
Dear Wadia,
Thank you for taking the time to write a review about your stay with us. We read with worry your comment about the lack of washing-machine and dishwasher, as the apartment is fitted with both. Nevertheless, we thank you for the time spent to rate us. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Because of the smell in the bathrooms
Respuesta del Departamento de Calidad
Dear Yann,
Dear Vanessa,
We are sorry about the inconveniences you have experienced with the odors and the heating during your stay. For future stays do not hesitate to contact us in case you find any inconvenience -our dedicated team will be delighted to help you with any situation.
Thank you again for this review and constructive critics.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Charlotte, Thank you for the time taken writing a review and for bringing to our attention the negative aspect you have encountered. Rest assured that we will take action to keep providing the best service possible. We hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
le cadre et l emplacement, ainsi que l accueil
Respuesta del Departamento de Calidad
We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Viviana, thank you for making us your choice apartment for your stay in Seville and for sharing your opinion. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimado Victor, nos alegra saber que disfrutó de su estancia con nosotros. Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Aude, thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
We are glad to know that the apartment met your group´s expectations and we hope to see you again soon.
Aija T.
Quality Department
ubicación
Apartamento muy oscuro, con un olor a desagüe muy fuerte,permanente y persistente ( no sirve de excusa decir que ha llovido porque no es así ya que en la escalera ya huele muy fuerte y al entrar am apartamento ya es exagerado).Muchísima humedad en todo el piso, sobretodo en las habitaciones de arriba y el aire acondicionado de la habitación doble de arriba no funciona para poderla calentar un poco, la taza de wc rota, los colgadores del baño rotos, el ruido de los difusores de olor es exagerado y además no sueltan ambientador, con lo que son inservibles; en el sofá cama no se puede dormir ya que no hay cortinas tupidas ni persianas para evitar la luz. En resumen, el apartamento no vale para nada el precio que tiene.
Respuesta del Departamento de Calidad
Estimada Paula, muchas gracias por elegir nuestro apartamento y por sus criticas constructivas. Hemos tomado nota de su observación y, por favor, acepte nuestras más sinceras disculpas por las imperfecciones que usted describe.
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you for the lovely review regarding your stay in our apartment. We are delighted to read that we were able to match your holiday expectations and we hope to see you again in the future.
Aija Teilane
Quality Department
Appartement plus petit qu´indiqué (plutôt 60 à 70 m2) très peu lumineux dans la salle de vie (petites ruelles, plein Barrio de Santa Cruz) Odeur d´égout persistante dans les salles d´eau malgré de passage et le traitement d´une personne. Ventilation incomplète : les vitres des chambres ruissellent le matin- début de moisissures au plafond de l´une des chambres. Lits moins confortables que prévu
Respuesta del Departamento de Calidad
Dear Séverine, thank you very much for making us your choice accommodation in Seville.
We highly appreciate your positive comments about the service you received, and your constructive feedback. It means a lot, as reviews like these give us an opportunity to address areas of improvement.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
We arrived at 3 pm and took luggage to apt. In e mail we wee told to have photo iID. I just brought my driving license as this is valid in Ireland Unfortunately not acceptable under no circumstances would we be allowed to stay in apt even though my husband had his passport. I ended up having to take 2 taxis to police/ passport. Eventually got into apt at 7-30 pm So crazy !!!! Also on booking . Com said parking but no details ofwhere parking was. Unfortunately it was quite a distance. Parking was one of reasons we booked same. The only problem in apt was that there was smell of sewage in toilet and bathroom which was a shame as the apt was of superb quality otherwise
Respuesta del Departamento de Calidad
Muchas gracias por su valoración Javier. Lamentamos que el apartamento no haya estado a la altura de sus expectativas, pero nos gustaría puntualizarle que este apartamento, al igual que todos los que gestionamos, está minuciosamente decorado cuidando los detalles. En cuanto a los olores, hemos hecho un tratamiento especial para evitarlo. Estaremos encantados de alojarles en otra ocasión. Fátima - responsable de calidad de Genteel Home
The building is old and it has a terrible smell of sewer. Same smell was in the 1st floor bathroom of the apartment. I tried to contact gentel home a couple of times complaining about that but they didn’t answer.
Respuesta del Departamento de Calidad
Dear Gustavo, thanks for your comment. We are very sorry that the smell problem has affected the satisfaction of your stay. We are very sorry that you failed to contact us, because we do not have any message from you or call to our incident department. We would have liked to have been able to help you and send you a technician to do a treatment that would eliminate the problem during your stay. We hope that despite this you have enjoyed your stay in Seville. Regards
Fatima Roca - Chief of Customer Service
Location was great , especially having outdoor roof.
Could have been cleaner especially entrance foyer.
Respuesta del Departamento de Calidad
Dear Deborah, thank you for your comment. We are glad to know that you liked the apartment in general, especially for its central location and full equipment. We apologize if the cleaning was not to your liking. We will work in this aspect to improve and that does not happen again, because normally it is a very well valued aspect by our guests. We hope that despite this you have enjoyed your stay. regards
Accueil très chaleureux de Lola.ponctuelle,efficace et très sympathique.des renseignements sur la ville et le quartier nous ont été donnés.nous recommandons vivement cet appartement pour deux couples voir 5 personnes.l emplacement est idéal.petite ruelle: le taxi dépose à 80m.
Emplacement excellent Très bon rapport qualité prix Facilité de communication avec propriétaire
Quelques odeurs des sanitaires mais il semblerait que problème comme ça dans bcp établissements à Seville
Cattivo odore proveniente dagli scarichi del bagno.
La situation de l’appartement et sa terrasse sur le toit
Dommage que des odeurs peu agréables perturbent le séjour . Et dommage que l’eau chaude soit plutôt tiède
No había agua caliente en la ducha, apenas tibia Olor muy desagradable a cloaca en ambos baños, que no pudieron arreglar. No deberían de rentarlo con ese problema porque el olor es tan fuerte que se hace insoportable abrir las puerta de los baños y estar adentro.
Respuesta del Departamento de Calidad
Estimada Irene, gracias por su comentario. Nos alegra saber que la ubicación tan céntrica del apartamento les ha gustado. Sentimos las molestias por el olor que percibieron en los baños durante su estancia. Era un problema de las cañerías del edificio y ya se avisó a la comunidad para que puedan solucionarlo a la mayor brevedad. Respecto al agua caliente, tengan en cuenta que se trata de un termo eléctrico, por lo que si todos los ocupantes se duchan al mismo tiempo es posible que se hubiera agotado la capacidad y necesitara un poco de tiempo para volver a recargarse. Esperamos que, a pesar de ello, hayan disfrutado su estancia en Sevilla. Saludos
The hygiene was TERRIBLE. The toilets didn’t flush. The place SMELT from the drains as soon as we entered the door. The electricity went off the first night and we had to find the mains to reset it. They said housekeeping came in to clean every two days. Not once did they turn up at least to give us clean towels in the three days we stayed there, even after confirming.
The location was fantastic. Service was impeccable and quick. The accommodation was very good.
The premises smelt of sewage throughout our stay.
Fantastic location, extremely clean.
The entrance and hallway are does not give a good impression