El apartamento se encuentra en la parte más hermosa de la ciudad, en la judería de Sevilla, en Santa Cruz, donde se encuentra el Alcázar, la Catedral, etc.,
En la planta baja están el salón, la cocina y un pequeño aseo. Subiendo a la planta segunda, nos encontramos con los 2 dormitorios, uno de ellos con cama doble de 1,35 x 1,90 y el otro con dos camas de 0,90 x 2,00. En la misma planta dispone de un baño completo. Subiendo unas escaleras desde la segunda planta se accede a la terraza privada, con una primera zona con una pequeña mesa y dos sillas, perfectas para tomar una copa de vino, y otra zona con dos tumbonas para disfrutar del sol de Sevilla.
Ver en el mapa
Dúplex Lope de Rueda
de a
Respuesta del Departamento de Calidad
Dear Maxime,
Thank you for your feedback. We are delighted to hear that you had a very pleasant stay.
We hope to welcome you again in the future.
Dobra lokalizacja, w samym centrum historycznym. Bardzo dobry kontakt z gospodarzem. Dbał, aby niczego nam nie brakowało. Apartament dobrze wyposażony, plus za zmywarkę
Przydałoby się parę drobnych poprawek np. w lazience- niedomykające się drzwi, kiepskie oświetlenie, brakowało miejsca na powieszenie ręczników,
Respuesta del Departamento de Calidad
Dear Dorota,
Thank you for sharing your experience. We are delighted to hear that you enjoyed the central location of the apartment, allowing you to make the most of the historic surroundings. It is also wonderful to know that our team provided attentive service and that you found the apartment well-equipped, with thoughtful amenities such as the dishwasher contributing to a more comfortable stay.
Regarding your suggestions for improvements in the bathroom, we sincerely appreciate your comments. We will review these aspects to ensure we continue enhancing our guests´ experience.
Thank you for choosing us. It would be a pleasure to welcome you again in the future.
Quality Department.
precioso, muy limpio y todo muy nuevo.
nada , todo era perfecto
Respuesta del Departamento de Calidad
Dear Francisco,
Thank you for your feedback. We are pleased to hear that your stay was enjoyable. However, regarding the smell in the bathroom, it is important to note that its presence may have been influenced by external factors, such as the weather, which can make it more noticeable. Nevertheless, we appreciate you bringing this to our attention. We will review the situation to ensure everything is in order for future stays.
We are glad that, despite this, you still considered your stay to be excellent, and we look forward to welcoming you again soon.
Respuesta del Departamento de Calidad
Dear Karl,
Thank you for your feedback. We are delighted to hear that you enjoyed the excellent location and the rooftop patio, even though it may not have been ideal for your little ones. Rest assured, all our facilities undergo strict safety checks, and the description of the spaces is clearly shared on our website so that our guests can ensure they choose the property that best suits their needs. We appreciate your opinion and look forward to welcoming you again in the future for another enjoyable stay.
Respuesta del Departamento de Calidad
Estimada Nathalie:
Muchas gracias por compartir su experiencia con nosotros. Nos complace saber que el apartamento fue cómodo y adecuado para su grupo, y que encontró todo lo necesario en la excelente ubicación. También agradecemos sus amables palabras sobre la limpieza y el equipo de gestión, quienes se esforzaron por hacer su estancia lo más agradable posible.
Nos llena de satisfacción que haya disfrutado de su tiempo con nosotros y que haya tenido una experiencia tan positiva. Sería un verdadero placer recibirles nuevamente en el futuro y continuar brindándoles la calidad de servicio que espera de nosotros.
Olor en baños. Rellano.
Respuesta del Departamento de Calidad
Estimada M. Isabel,
Gracias por compartir su comentario. Nos alegra saber que la ubicación y la sala-cocina del apartamento cumplieron con sus expectativas.
Lamentamos, no obstante, que haya percibido la presencia de olores durante su estancia. Aunque estos pueden depender en gran medida de factores externos como el clima, revisaremos este aspecto con detalle para garantizar que todo se mantenga en las mejores condiciones posibles.
Agradecemos nuevamente sus observaciones, las cuales son muy valiosas para nosotros, y esperamos tener el placer de recibirle en el futuro para una estancia aún más satisfactoria.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Fiona,
Thank you for your kind review. We are delighted to hear that you enjoyed the flat, especially the roof terrace, and that you found the area to your liking. We appreciate your feedback and would be happy to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Gaëlle,
Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed the excellent location of the apartment, with everything easily accessible on foot and close to the airport shuttle.
We are also pleased that you found the apartment clean, quiet, and that you enjoyed the lovely terrace for relaxation. We appreciate your understanding regarding the occasional odors, which can sometimes occur due to external factors, such as the weather. That said, we will certainly take this into account for future improvements.
Thank you for recommending our place. We would be delighted to welcome you and your friends again in the future.
Respuesta del Departamento de Calidad
Estimado Jose Guillermo, gracias por su reseña. Nos alegra saber que disfrutó de la ubicación y que encontró el alojamiento ordenado y limpio. Será un placer recibirle nuevamente.
Respuesta del Departamento de Calidad
Dear Imogen, Thank you for your kind comments. We are glad to hear that you enjoyed the cleanliness, comfort, and excellent location of the property.
Regarding the smell in the bathrooms and the exterior hallway, we sincerely apologize for any inconvenience. Sometimes, external factors such as weather and pollution can cause odors to come from outside, which are beyond our control. However, we always strive to maintain a pleasant environment for our guests.
We appreciate your understanding and will take your comments into consideration as we continue to improve.
We hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Rachel,
Thank you for sharing your feedback. We are pleased to hear that you found the apartment to be in a great location and that our team was responsive to your queries. We are glad that you were able to easily explore Seville during your stay.
We also appreciate you highlighting the proximity of the apartment to the taxi drop-off point. We understand that the cobblestone alleys may pose a challenge for some guests, but as you mentioned, we are always available to assist with transportation or any special requirements to ensure a smooth experience for all our guests.
We hope you had an enjoyable stay, and we would be delighted to welcome you back on your next visit to Seville.
Respuesta del Departamento de Calidad
Dear Sam,
We sincerely appreciate your thoughtful review of your recent stay. It was a pleasure having you as our guests, and we look forward to the opportunity to host you again in the future.
Respuesta del Departamento de Calidad
Dear Adrienne,
Thank you for your wonderful review. We are truly pleased to hear that you enjoyed the apartment’s central yet peaceful location, as well as the comfort of the beds and the terrace. It is gratifying to know that our team’s attentiveness and responsiveness added to the quality of your stay.
However, we apologize for any inconvenience caused by the occasional odor. Certain weather conditions, especially during recent rainy days, can sometimes influence this. However, we are committed to ensuring a comfortable environment for our guests and will certainly look into this matter to prevent similar occurrences. Additionally, we regret that the natural lighting in the living area did not fully meet your expectations. We always strive to create welcoming spaces and will consider your feedback as we continue to enhance our accommodations.
We are delighted that the positive aspects of your experience outweighed any minor inconveniences, and we look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Emeline,
Thank you very much for your feedback. We are delighted to hear that your stay with us was most enjoyable and that you found the bedding comfortable. It is a pleasure to know that the location made it easy for you to visit the main sights. We look forward to welcoming you back for your next stay.
Respuesta del Departamento de Calidad
Dear Megan,
Thank you very much for your thoughtful review. We’re delighted to know you enjoyed the apartment’s central location and historical surroundings, as well as the layout of the kitchen and living area for relaxing with ease. It’s a pleasure to hear that the rooftop space made your stay even more memorable. We hope to have the pleasure of welcoming you back on your next visit to Seville.
Upon entry of the home, the unit did not have electricity. The property representative did not know how to fix it. We had to wait an hour for the service person to come and fix the issue. As mentioned previously, the bathrooms smelled like raw sewage. I assume the property management had knowledge of this issue due to the automatic deodorizers installed. When I called management to address this issue, no one answered the call. I booked this property due to my faith in the Marriott brand delivering a quality product and I can say emphatically this was NOT delivered.
Respuesta del Departamento de Calidad
Dear Alan Guttmann,
Thank you for taking the time to share your experience with us. We are truly sorry that your stay did not meet your expectations, and we would like to extend our sincere apologies for the inconveniences you faced.
Regarding the odor issue in the bathroom, we regret that this situation affected your stay. Though we always strive to maintain optimal standards in all our properties, external factors, such as certain weather conditions, can occasionally intensify these smells. Our team is fully committed to providing a comfortable environment, and we are sorry that, in your case, we did not meet this standard. Rest assured that we will continue to address this matter and take all necessary actions to prevent it from recurring.
Concerning the electricity upon your arrival, while we are pleased that our service technician was able to resolve the issue shortly after being notified, we apologize for any inconvenience caused during that time. We will review our procedures to ensure quicker resolutions and to enhance the check-in experience for our guests.
We are always readily available to assist our guests with any requests or concerns, ensuring their stay is as enjoyable and comfortable as possible. We regret that, despite our efforts to make your experience pleasant, you feel we did not meet your expectations on this occasion. Your feedback is important to us, as it helps us continue to improve our services and maintain the high standards we aim to offer in our luxury apartments.
We hope to have the opportunity to welcome you again in the future and provide you with the seamless and comfortable experience you expect.
Sincerely,
Andrea Prieto.
Quality Department.
Genteel-Home
Respuesta del Departamento de Calidad
Dear Jorgen,
Thank you for your kind review. We’re delighted to hear that you enjoyed the great location and charming surroundings. It’s wonderful that you found the area to be authentic, and we’re thrilled to know that you’re already thinking about a return visit. We would love to welcome you back.
Respuesta del Departamento de Calidad
Dear Brittany,
Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed the stunning location and beautiful surroundings. We hope to welcome you back for another memorable stay soon.
Appartement très bien situé, près de tous les monuments et restos. Endroit très calme. Appartement bien agencé, belle décoration, bonne literie. Équipement en suffisance. Airco super A recommander
Aucun commentaire. Tout était ok
Respuesta del Departamento de Calidad
Dear Katty,
Thank you for your positive feedback. We are pleased to hear that you found the apartment well-located, calm, and well-decorated. It’s great to know that you enjoyed the comfort of the bedding, the ample amenities, and the efficiency of the air conditioning.
We appreciate your recommendation and are glad everything was to your satisfaction. We look forward to the opportunity to welcome you again.
Quality Department.
Respuesta del Departamento de Calidad
Dear Valentina,
Thank you for your feedback and for highlighting the positive aspects of your stay. We are pleased to hear that you found the accommodation to be well-situated and enjoyable.
However, we apologize for the inconvenience caused by the presence of insects. We would like to emphasize that our company conducts regular pest control to prevent unwanted insects during our guests´ stays. However, external factors such as weather conditions, particularly excessive heat, can occasionally lead to the appearance of insects. We appreciate your understanding and have taken note of your comments to address this situation and prevent future occurrences.
Regarding the odor, we understand that it can be significantly influenced by the climate. We apologize once again for any inconvenience this may have caused and assure you that we have taken note of your comments to review and address this situation to prevent future occurrences.
We appreciate your understanding and hope to have the opportunity to host you again.
Respuesta del Departamento de Calidad
Dear Annabel,
Thank you very much for your positive review. We are delighted that you enjoyed the location of the apartment and found our team to be responsive. We will pass along your kind words to Lorena, who will be pleased to know you appreciated her welcome. We look forward to the pleasure of hosting you again soon.
Respuesta del Departamento de Calidad
Estimado Cesar:
Agradecemos su comentario positivo sobre su reciente estancia con nosotros. Ha sido un placer servirle y esperamos darle la bienvenida de nuevo en el futuro.
Respuesta del Departamento de Calidad
Dear Ralinka,
Thank you for sharing your feedback. We are pleased to hear that you found the kitchen and bathrooms acceptably clean and enjoyed the excellent location.
We regret that the overall cleanliness of the apartment did not meet your expectations. Please know that we take cleanliness very seriously and will address your concerns to ensure our standards are consistently met.
We appreciate your comments and hope to have the opportunity to welcome you again, providing you with an even better experience.
Respuesta del Departamento de Calidad
Dear Jenny,
Thank you so much for your enthusiastic review. We´re thrilled to hear that you absolutely loved the place and that the location was perfect for your needs. It´s wonderful that you were able to walk to all the places you wanted to see.
We´re delighted that you had such a great experience. It was a pleasure hosting you, and we hope to welcome you back again in the future.
Respuesta del Departamento de Calidad
Dear Julie,
Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the apartment and found the location perfect for your stay in Seville. It is always our aim to provide a comfortable and enjoyable experience for our guests.
We appreciate your understanding regarding the issue with the toilets and we will continue to monitor this situation to ensure it is kept under control.
We look forward to welcoming you back on your next visit to Seville. It would be a pleasure to host you again.
Respuesta del Departamento de Calidad
Dear Miguel,
Thank you for your feedback. We apologize if the apartment did not fully meet your expectations based on the advertisement photos. Please note that we strive to ensure accuracy in our listings, and we will review the images to ensure they reflect the current state of the apartment more accurately.
Regarding your comment about the host not being available and the apartment being managed by a company, we appreciate your understanding. Our team aims to provide excellent service and support throughout your stay, and we apologize if this was not fully communicated.
We´re pleased to hear that you found the apartment clean, spacious, and well-located. Your positive feedback in these areas is greatly appreciated. Thank you once again for choosing to stay with us. We hope to have the opportunity to host you again in the future and provide you with an even better experience.
Respuesta del Departamento de Calidad
Dear Manuel,
Thank you immensely for taking the time to share your experience. We´re elated to learn that you and your daughters had such a delightful stay in the heart of the Santa Cruz neighborhood. It appears you fully embraced the central location, immersing yourselves in the nearby attractions and savoring the charm of the local streets. We´re pleased that Sandra extended a warm welcome and provided comprehensive explanations of the amenities. Your feedback regarding the sewer smell has been duly noted, and we are committed to promptly addressing this matter. Your understanding regarding the layout of the apartment is greatly appreciated. Ensuring our guests are equipped with all necessary information to make informed decisions is paramount to us. As part of our dedication to transparency, this information is readily available on our website for consultation at any time.
Your feedback holds significant value for us, and we eagerly anticipate the opportunity to host you again for another memorable stay in Sevilla.
Respuesta del Departamento de Calidad
Dear Filipe,
Thank you for your concise feedback. We´re delighted to hear that everything met your expectations. We look forward to welcoming you back soon.
Respuesta del Departamento de Calidad
Dear Tara,
We extend our gratitude to you for taking the time to provide feedback on your recent stay at our apartment. Your insights are highly valued, and we are pleased to have the chance to address any concerns you may have.
Regarding the presence of stairs, we would like to emphasize our commitment to transparency in providing comprehensive information about our property´s features on our website. This includes clearly indicating that our apartment is a duplex with stairs, aiming to empower guests to make informed decisions prior to booking. We regret any confusion that may have arisen in this matter.
In regard to the issue of odors, we sincerely apologize for any discomfort you experienced. While our team diligently strives to maintain a pleasant environment, it is important to acknowledge that external factors such as weather conditions can occasionally impact air quality. Nonetheless, please rest assured that we take all feedback seriously and are dedicated to exploring avenues for enhancing the overall guest experience.
As a valued Marriott customer, you are in the best position to help us better our services. Your comment is greatly valued, and we look forward to the opportunity of welcoming you back in the future, ensuring an even more enjoyable stay.
Sincerely,
Andrea Prieto.
Quality Department Manager
Genteel-Home
La situació excel·lent. El pis és gros i queda repartit en diferents plantes. S´agraeix tenir dos lavabos, ja que érem 5 persones. La sortida a la terrassa, un punt extra. Es pot veure la Giralda. Cuina equipada.
La queixa que tenim tots és el tema de l´olor a clavegueram. A vegades es notava més, a vegades menys. Entenem que deu ser algo comú en el barri ja que el sistema deu ser antic però l´únic remei que hi havia al pis era un parell d´ambientadors. Això feia que hi haguessin mosques petites en el lavabo i era força desagradable. A part d´això, la resta tot molt bé.
Respuesta del Departamento de Calidad
Dear Marina,
Thank you for your detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed the excellent location, spacious layout across different floors, the convenience of having two bathrooms for your group, and the added bonus of the terrace with its view of the Giralda. It’s also great to know that you found the kitchen well-equipped.
We apologize for the inconvenience caused by the odor. Although such issues can sometimes be influenced by the climate and the age of the neighborhood´s infrastructure, please rest assured that we are actively working to improve this aspect and prevent similar situations in the future. We also regret that the presence of small flies in the bathroom affected your stay, and we are addressing this issue promptly.
Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience.
Quality Department.
La ubicación
Mucho olor a desagüe en el baño de abajo. El horario de entrada era a las 15:00, llegamos 15:00 y recién estaban limpiando el piso. Tuvimos que esperar una hora más hasta que terminaran. No funcionaba la luz del baño de abajo y tardaron dos días en repararla, teníamos que usar la luz del móvil para alumbrar. Dos veces nos dijeron que vendrían a solicitarlo y no vinieron. Los bordillos de los escalones de la escalera estaban rotos y podías engancharte los vestidos. En el baño de abajo no estaba la barra para colgar la toalla de mano. Se oye muchísimo el ruido de afuera.
Respuesta del Departamento de Calidad
Estimado Walter,
Gracias por compartir sus comentarios sobre su reciente estancia con nosotros. Nos complace saber que encontró la ubicación de nuestro apartamento conveniente y el piso cómodo. Sin embargo, lamentamos profundamente los inconvenientes que experimentó durante su estancia. Las demoras en la limpieza de nuestros apartamentos no son habituales en nuestros servicios, pero pueden surgir circunstancias inesperadas que retrasen la realización del servicio de manera adecuada. Apreciamos su paciencia en este aspecto y trabajaremos para evitar que situaciones similares ocurran en el futuro.
Respecto al problema con la luz del baño, lamentamos la demora en su reparación. A pesar de que uno de nuestros objetivos es tratar cualquier incidente mencionado por nuestros huéspedes de manera rápida y oportuna, lamentamos que en su caso no fuera así y tomamos nota de su comentario para trabajar en ofrecer un servicio lo más eficiente posible. Adicionalmente, en cuanto al olor, es importante resaltar que, aunque factores externos como el clima influyen en la presencia del mismo, tomaremos nota de su observación para realizar las mejoras pertinentes. Lamentamos cualquier inconveniente que esto le haya podido causar.
Por otro lado, nos sorprende, escuchar la presencia de ruido durante su estancia, ya que estamos ubicados en una zona donde la tranquilidad suele imperar. Sin embargo, dependiendo de la época del año o de las festividades celebradas en la ciudad, puede percibirse algún ruido inusual. Lamentamos cualquier inconveniente al respecto y revisaremos el sistema de insonorización para confirmar si esta cumpliendo correctamente con su función.
Agradecemos sus comentarios nuevamente, ya que nos ayudan a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una estancia más satisfactoria.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimado Rodrigo:
Nos sentimos verdaderamente honrados por su positivo comentario, y le damos las gracias especialmente por destacar la ubicación de nuestro establecimiento. Nos complace enormemente que esta haya añadido valor a su estancia. Esperamos poder servirle de nuevo en futuras visitas.
Respuesta del Departamento de Calidad
Dear Laura,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Suraj,
Thank you for your review and for choosing to stay with us during your visit to Seville. We´re delighted to hear that you found our apartment to be a great place, with its central location and proximity to the main attractions. We´re also glad to know that you found the beds comfortable and enjoyed the shower.
Regarding the issue with the smell, we apologize for any inconvenience this may have caused. Please note that odors can vary and may be influenced by external factors such as the weather or the age of the building. However, we take your comments into account for future improvements to avoid any similar situation in future.
Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay in Seville.
Respuesta del Departamento de Calidad
Dear Jenny,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Desgaste de algunas instalaciones. Falta de persianas o cortinas más opacas, sobretodo en el salón si se usa el sofá cama.
Respuesta del Departamento de Calidad
Estimada Sacramento:
Agradecemos sinceramente su comentario y nos complace saber que disfrutó de nuestra ubicación céntrica, la decoración bien cuidada y la cocina bien equipada, así como el confort de nuestras camas.
Lamentamos escuchar sobre el desgaste de algunas instalaciones y tomamos nota de su observación sobre la falta de persianas o cortinas más opacas, especialmente en el salón. Entendemos que el concepto de luminosidad para el descanso puede ser algo personal, pero tomaremos en cuenta sus recomendaciones para futuras mejoras.
Valoramos sus comentarios, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una estancia más satisfactoria.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Sana,
Thank you for sharing your feedback with us. We´re glad to hear that you found our host to be courteous and responsive, offering solutions when issues arose. However, we sincerely apologize for the inconveniences you encountered during your stay. Our customer service department aims to promptly address any issues that do not meet our quality standards by offering appropriate compensation. We regret that despite informing you about the corresponding compensation and receiving your approval, you feel it was insufficient. It´s unfortunate that despite our efforts to enhance your experience, it fell short of your expectations. Nevertheless, we encourage you to consider staying with us again in the future, as we are committed to providing a more satisfying experience. We appreciate your understanding and hope to have the opportunity to better serve you next time.
Respuesta del Departamento de Calidad
Dear Guest,
Thank you for your positive feedback. We´re thrilled to hear that you found the location wonderful and the building beautiful. It´s great to know that you had a comfortable and enjoyable stay.
We´re glad the kitchen had everything you needed, the internet was great, and the beds were comfortable. It´s fantastic that the washer worked well for you.
Thank you for choosing our accommodation.
Quality Department
There are no parking lots in Seville, but that´s the city´s fault. Parking lots within half a kilometer for 25 euros per day, and to find a free one you have to walk at least 2 km.
Respuesta del Departamento de Calidad
Dear Kamil,
Thank you for sharing your feedback with us. We´re delighted to hear that you enjoyed our central location in the heart of Seville, surrounded by bars and restaurants. We´re glad that our team member was able to assist you despite any delays, and that you found the apartment to be as described with a fully equipped kitchen. We understand that parking in Seville can be challenging due to the city centre layout, and we apologize for any inconvenience this may have caused. While being situated in the oldest neighborhood of the city doesn´t allow for car access, we do provide information about nearby parking options. The closest parking lot is located about 5 minutes away from the apartment, and we aim to make this information easily accessible to our guests.
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.
Qaulity department.
Respuesta del Departamento de Calidad
Estimada Luisa:
Gracias por sus amables palabras. Estamos encantados de saber que disfrutó de su estancia en el apartamento, y lo encontró cómodo y tranquilo. Apreciamos sinceramente su recomendación y esperamos darle la bienvenida de nuevo pronto.
No centrinho
Por ser centro , era uma rua apertada e não passava carro ficamos meio longe p andar com malas pelas ruas estreitas, mas esse vai ser o mesmo problema de quase todos que escolher essa área!
Respuesta del Departamento de Calidad
Dear Verena,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a very good experience overall during your stay with us.
We understand that navigating the narrow streets of the city center can be challenging, especially when carrying luggage. It´s worth noting that the charm of Sevilla´s historic center lies in its narrow streets and pedestrian-friendly atmosphere, which adds to the unique experience of staying in this area.
We hope that despite this inconvenience, you were able to enjoy all that our wonderful city has to offer.
Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
Warm regards,
Quality Department
Ubicación inmejorable en el centro pero en una calle tranquila. Camas muy cómodas, todo muy limpio.
A veces las cañerías olían muy fuerte en los lavabos de los dos baños.
Respuesta del Departamento de Calidad
Estimada Elena,
Agradecemos sinceramente sus amables palabras sobre nuestro apartamento y su conveniente ubicación en el centro de la ciudad. Nos alegra saber que encontraron el lugar cómodo y limpio durante su estancia.
Lamentamos profundamente que haya experimentado un olor durante su estancia. Uno de nuestros principales objetivos es la satisfacción del cliente, por lo que nos entristece saber que en su caso no lo hemos logrado. Los problemas con los olores suelen ser eventos aislados y no algo que se repita con el tiempo. A pesar de ello, hemos tomado medidas directas para evitar cualquier situación similar con nuestros futuros huéspedes. Nos habría gustado saber de este problema durante su estancia para poder proporcionarle una respuesta adecuada.
Agradecemos nuevamente por su tiempo y por elegir nuestro apartamento para su estancia en la ciudad. Esperamos tener la oportunidad de darles la bienvenida nuevamente en el futuro y ofrecerles una experiencia aún mejor.
Atentamente,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Justin,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
Regarding the light, we understand that it may vary depending on each person and also on the times and seasons of the year, but we thank you for your comment and we will check it to make an improvement in case it is necessary.
Regarding the stairs, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
La ubicación y la decoración
El olor horrible que despedían los dos baños y la poca información sobre el parking.
Respuesta del Departamento de Calidad
Esimada Romina,
Agradecemos sus comentarios sobre la ubicación y la decoración del lugar. Valoramos sinceramente sus opiniones.
Lamentamos profundamente que haya experimentado un olor durante su estancia. Uno de nuestros principales objetivos es la satisfacción del cliente, por lo que nos entristece saber que en su caso no lo hemos logrado. Los problemas con los olores suelen ser eventos aislados y no algo que se repita con el tiempo. A pesar de ello, hemos tomado medidas directas para evitar cualquier situación similar con nuestros futuros huéspedes. Nos habría gustado saber de este problema durante su estancia para poder proporcionarle una respuesta adecuada.
Respecto a la información sobre el parking, generalmente proporcionamos detalles de manera general. Siempre estamos disponibles para proporcionar información adicional y responder a cualquier pregunta. En el futuro, no dude en contactarnos directamente para obtener detalles específicos sobre el estacionamiento disponible.
Apreciamos sus amables comentarios y estamos comprometidos a garantizar una mejor experiencia en su próxima visita.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimado Vicente,
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Es un placer servirle.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimada Lucia,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Mason,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Tanya, We deeply appreciate the time you took to write this positive review. Your perceptions and satisfaction mean a lot to us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to improve our services. We are constantly striving for excellence in hospitality, and your feedback encourages us. We look forward to your next visit.
Quality Department.
Respuesta del Departamento de Calidad
Dear Amy. Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination. We apologize for the inconvenience you encountered regarding the unpleasant odor during your stay at Lope de Rueda in Seville. Maintaining high cleanliness standards is a top priority for us, and we regret any discrepancy you experienced. We´re actively investigating this issue to ensure it doesn´t recur. Your feedback is essential, and we appreciate your understanding. We´re committed to resolving this matter and hope to offer you a more enjoyable experience in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Peter,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Robert,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Yin-Yu,
Thank you for your feedback. We´re pleased to hear that you had a great experience overall. However, we understand your concern about the noise. While it´s common to expect some level of noise in a city center, our standards do not permit excessive disruptions.
We take your feedback seriously and will look into the issue to see if there are any improvements we can make to further enhance the comfort of our guests. If necessary, we will assess and replace any soundproofing elements to minimize noise disturbances. Your comfort and satisfaction are our top priorities, and we appreciate your input to help us maintain our high standards.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Roberto,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
Due to small streets, could be challange to find property first time, plus extra cost to pay in case of late check in.
Respuesta del Departamento de Calidad
Dear Soha,
We´re delighted to hear that you appreciated our property´s great location, allowing for easy access to the city.
Our property´s great location in the heart of Seville´s historic center means that it´s nestled amidst the city´s charming, narrow streets. While this creates a picturesque and central setting, it might pose a slight challenge for first-time visitors to find the property. However, the unique character of the area and the proximity to all the major attractions make it a worthwhile experience.
Additionally, regarding the late check-in procedure, we do provide detailed information about it on our website before guests make their reservations. We strive to be transparent and make sure our guests are well-informed about all aspects of their stay, including any additional costs associated with late check-ins. Your comfort and convenience are our top priorities, and we´re here to assist you in any way we can.
Thank you for choosing to stay with us, and we hope you enjoyed your overall visit to our beautiful city. If you decide to return, we´d be pleased to host you again.
Kind regards,
Quality Department
Location
The whole house smelled awful. The bad smell came from both bathrooms´ sewages. The property is inside a small alley and difficult to find. We had a car and was told to unload our luggage in a nearby plaza. We asked the host agent to meet us in the plaza to guide us to the property. We were shocked and were told they would not do so. Our group had to split up, passengers were with the unloaded luggages and the driver drove off to a parking structure. Half hour later, the driver reunited with the passengers. The host agent eventually had to meet us at the plaza and guided us to the property. I can´t imagine we were dragging luggages and tried to find an obscure door of the property in a winding and interwoven Alleys with street names in foreign language. Meanwhile, the host agent is wasting her time waiting for our arrival. BTW, Google maps will not help in small alley due to incomplete GPS signals. We were thankful she eventually met us at the plaza and guided us to the property.
Respuesta del Departamento de Calidad
Dear Yuet,
Thank you for sharing your experience with us. We are pleased to know that the location met your expectations. This apartment is located in one of the picturesque alleyways in the charming Santa Cruz neighborhood in the center of Seville. As is typical in this part of the city, the streets form a true labyrinth that is part of the authenticity and charm of Seville. The city´s history is marked by its intricate layout of narrow streets and lovely squares, and navigating this maze is a unique experience that allows you to immerse yourself in the city´s rich culture.
Regarding the odor in the building, we apologize that you´ve experienced this situation. We are taking measures to address any odor-related issues, and we are committed to ensuring that your stay is as comfortable as possible. We recognize that this may be unusual and are working to prevent future inconveniences.
Regarding the pickup in the square, we apologize for any initial misunderstanding. Sometimes, due to the complexity of the streets in the center of Seville, there can be some confusion about the exact location. However, we´re pleased that our colleague eventually reached the square to receive you and guide you to the apartment. We are committed to providing attentive service and helping our guests make the most of their stay in this beautiful city. Seville´s history is fascinating and closely tied to its labyrinthine design. This maze of narrow streets and charming squares dates back centuries and is a testament to the city´s rich cultural heritage. Exploring these streets is part of the unique experience that Seville has to offer. We hope you enjoy your stay and discover the hidden treasures of this enchanting city.
Kind regards,
Quality Department.
Respuesta del Departamento de Calidad
Dear Carla,
Thank you for acknowledging the central location of our apartment in your review.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Hillary, we are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Laura, we are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Didier,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
der manglede møbler på terrassen - vi måtte selv bære stole op ad en meget smal og stejl trappe.
Respuesta del Departamento de Calidad
Dear Trine,
Thank you for your valuable feedback. We´re delighted to know you appreciated the central location and the extra toilet. We regret the inconvenience with the terrace furniture and the steep stairs. Please accept our sincere apologies. We are working to rectify this issue to enhance your next stay. Your satisfaction is our utmost priority. Thank you once again for bringing this to our attention.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Jose Luis:
Queremos expresar nuestro más sincero agradecimiento por su generoso comentario sobre su estadía en nuestro apartamento. Nos alegra saber que encontró nuestra ubicación conveniente para sus necesidades y que disfrutó de su tiempo en nuestro alojamiento. Valoramos sus comentarios y los utilizaremos para mejorar aún más nuestros servicios y comodidades. Esperamos que nos brinde otra oportunidad de servirle en el futuro cercano y ofrecerle otra experiencia memorable.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Philippe,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Laura,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mike,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Michaelle,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Sevilla. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review and feedback on the communication, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Elle,
We are honoured to receive your positive feedback about your stay at our apartment in Sevilla. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Jesús:
Estamos encantados de leer su reseña y saber que tuvo una estancia memorable en nuestro apartamento. Apreciamos mucho sus comentarios y es gratificante saber que disfrutó del alojamiento y los servicios que brindamos. Será un honor para nosotros recibirlo nuevamente en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Vivian,
Thank you for this wonderful review after you stay. We are delighted to know that you enjoyed the location of the apartment.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Zoe,
We thank you for choosing us for your stay in Seville and for reviewing us and the apartment. We lament the issues you experienced with the smells.Due to the weather, rains and change of temperature the appearance of these sometime are difficult to prevent. Nevertheless, we are happy that this did not prevent you of having a nice overall experience. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Kimberley,
Thank you for choosing our apartment and for this review. Please accept our most sincere apologies for the faults in the cleaning that you mention, as this has clearly not met our expectations. For future occasions do not hesitate letting us know any inconvenience and we will be delighted to make your stay more comfortable.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mihaela,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Posizione perfetta nel cuore del quartiere più tipico della città, vicinissimo a tutte le attrazioni di Siviglia. Accoglienza e comunicazione con la struttura ok. Fino a sei posti letto comodi! Zona piena di locali turistici e non..consigliato!
Pulizia struttura buona e sufficente ma con qualcosa da migliorare.
Respuesta del Departamento de Calidad
Dear Anastasia,
Thank you for having chosen us and for writing this review about your stay. We are happy that you had a pleasant time with us. We also want to thank you for the constructive critics. We hope to have the oportunity to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
olían mal las tuberías de los baños la terraza es súper pequeña y no se ve nada alrededor
Respuesta del Departamento de Calidad
Estimada Gloria:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Para futuras ocasiones, no dude en ponerse en contacto con nosotros para dar soluciones a cualquier problema que pueda surgir durante su estancia. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
l´emplacement, la literie, le calme
l´absence de lavevaisselle et de machine à laver.
Respuesta del Departamento de Calidad
Dear Wadia,
Thank you for taking the time to write a review about your stay with us. We read with worry your comment about the lack of washing-machine and dishwasher, as the apartment is fitted with both. Nevertheless, we thank you for the time spent to rate us. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Because of the smell in the bathrooms
Respuesta del Departamento de Calidad
Dear Yann,
Dear Vanessa,
We are sorry about the inconveniences you have experienced with the odors and the heating during your stay. For future stays do not hesitate to contact us in case you find any inconvenience -our dedicated team will be delighted to help you with any situation.
Thank you again for this review and constructive critics.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Charlotte, Thank you for the time taken writing a review and for bringing to our attention the negative aspect you have encountered. Rest assured that we will take action to keep providing the best service possible. We hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
le cadre et l emplacement, ainsi que l accueil
Respuesta del Departamento de Calidad
We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Viviana, thank you for making us your choice apartment for your stay in Seville and for sharing your opinion. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimado Victor, nos alegra saber que disfrutó de su estancia con nosotros. Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Aude, thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
We are glad to know that the apartment met your group´s expectations and we hope to see you again soon.
Aija T.
Quality Department
ubicación
Apartamento muy oscuro, con un olor a desagüe muy fuerte,permanente y persistente ( no sirve de excusa decir que ha llovido porque no es así ya que en la escalera ya huele muy fuerte y al entrar am apartamento ya es exagerado).Muchísima humedad en todo el piso, sobretodo en las habitaciones de arriba y el aire acondicionado de la habitación doble de arriba no funciona para poderla calentar un poco, la taza de wc rota, los colgadores del baño rotos, el ruido de los difusores de olor es exagerado y además no sueltan ambientador, con lo que son inservibles; en el sofá cama no se puede dormir ya que no hay cortinas tupidas ni persianas para evitar la luz. En resumen, el apartamento no vale para nada el precio que tiene.
Respuesta del Departamento de Calidad
Estimada Paula, muchas gracias por elegir nuestro apartamento y por sus criticas constructivas. Hemos tomado nota de su observación y, por favor, acepte nuestras más sinceras disculpas por las imperfecciones que usted describe.
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you for the lovely review regarding your stay in our apartment. We are delighted to read that we were able to match your holiday expectations and we hope to see you again in the future.
Aija Teilane
Quality Department
Appartement plus petit qu´indiqué (plutôt 60 à 70 m2) très peu lumineux dans la salle de vie (petites ruelles, plein Barrio de Santa Cruz) Odeur d´égout persistante dans les salles d´eau malgré de passage et le traitement d´une personne. Ventilation incomplète : les vitres des chambres ruissellent le matin- début de moisissures au plafond de l´une des chambres. Lits moins confortables que prévu
Respuesta del Departamento de Calidad
Dear Séverine, thank you very much for making us your choice accommodation in Seville.
We highly appreciate your positive comments about the service you received, and your constructive feedback. It means a lot, as reviews like these give us an opportunity to address areas of improvement.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
We arrived at 3 pm and took luggage to apt. In e mail we wee told to have photo iID. I just brought my driving license as this is valid in Ireland Unfortunately not acceptable under no circumstances would we be allowed to stay in apt even though my husband had his passport. I ended up having to take 2 taxis to police/ passport. Eventually got into apt at 7-30 pm So crazy !!!! Also on booking . Com said parking but no details ofwhere parking was. Unfortunately it was quite a distance. Parking was one of reasons we booked same. The only problem in apt was that there was smell of sewage in toilet and bathroom which was a shame as the apt was of superb quality otherwise
Respuesta del Departamento de Calidad
Muchas gracias por su valoración Javier. Lamentamos que el apartamento no haya estado a la altura de sus expectativas, pero nos gustaría puntualizarle que este apartamento, al igual que todos los que gestionamos, está minuciosamente decorado cuidando los detalles. En cuanto a los olores, hemos hecho un tratamiento especial para evitarlo. Estaremos encantados de alojarles en otra ocasión. Fátima - responsable de calidad de Genteel Home
The building is old and it has a terrible smell of sewer. Same smell was in the 1st floor bathroom of the apartment. I tried to contact gentel home a couple of times complaining about that but they didn’t answer.
Respuesta del Departamento de Calidad
Dear Gustavo, thanks for your comment. We are very sorry that the smell problem has affected the satisfaction of your stay. We are very sorry that you failed to contact us, because we do not have any message from you or call to our incident department. We would have liked to have been able to help you and send you a technician to do a treatment that would eliminate the problem during your stay. We hope that despite this you have enjoyed your stay in Seville. Regards
Fatima Roca - Chief of Customer Service
Location was great , especially having outdoor roof.
Could have been cleaner especially entrance foyer.
Respuesta del Departamento de Calidad
Dear Deborah, thank you for your comment. We are glad to know that you liked the apartment in general, especially for its central location and full equipment. We apologize if the cleaning was not to your liking. We will work in this aspect to improve and that does not happen again, because normally it is a very well valued aspect by our guests. We hope that despite this you have enjoyed your stay. regards
Accueil très chaleureux de Lola.ponctuelle,efficace et très sympathique.des renseignements sur la ville et le quartier nous ont été donnés.nous recommandons vivement cet appartement pour deux couples voir 5 personnes.l emplacement est idéal.petite ruelle: le taxi dépose à 80m.
Emplacement excellent Très bon rapport qualité prix Facilité de communication avec propriétaire
Quelques odeurs des sanitaires mais il semblerait que problème comme ça dans bcp établissements à Seville
Cattivo odore proveniente dagli scarichi del bagno.
La situation de l’appartement et sa terrasse sur le toit
Dommage que des odeurs peu agréables perturbent le séjour . Et dommage que l’eau chaude soit plutôt tiède
No había agua caliente en la ducha, apenas tibia Olor muy desagradable a cloaca en ambos baños, que no pudieron arreglar. No deberían de rentarlo con ese problema porque el olor es tan fuerte que se hace insoportable abrir las puerta de los baños y estar adentro.
Respuesta del Departamento de Calidad
Estimada Irene, gracias por su comentario. Nos alegra saber que la ubicación tan céntrica del apartamento les ha gustado. Sentimos las molestias por el olor que percibieron en los baños durante su estancia. Era un problema de las cañerías del edificio y ya se avisó a la comunidad para que puedan solucionarlo a la mayor brevedad. Respecto al agua caliente, tengan en cuenta que se trata de un termo eléctrico, por lo que si todos los ocupantes se duchan al mismo tiempo es posible que se hubiera agotado la capacidad y necesitara un poco de tiempo para volver a recargarse. Esperamos que, a pesar de ello, hayan disfrutado su estancia en Sevilla. Saludos
The hygiene was TERRIBLE. The toilets didn’t flush. The place SMELT from the drains as soon as we entered the door. The electricity went off the first night and we had to find the mains to reset it. They said housekeeping came in to clean every two days. Not once did they turn up at least to give us clean towels in the three days we stayed there, even after confirming.
The location was fantastic. Service was impeccable and quick. The accommodation was very good.
The premises smelt of sewage throughout our stay.
Fantastic location, extremely clean.
The entrance and hallway are does not give a good impression