Se trata de un apartamento dúplex, amueblado con todo detalle, siguiendo una linea de colores claros, sencillo y neutros.
Dispone de un salón con cocina integrada, dos dormitorios, uno de ellos con cama de matrimonio y el otro con una cama individual, dos baños completos, y una zona de estar que hace de distribuidor entra las dos habitaciones y donde se encuentra un sofá-cama doble, lo que dota al apartamento de capacidad para 5 personas. Además tiene una pequeña terracita privada para degustar un aperitivo al aire libre.
Ver en el mapa
En este alojamiento se realizan servicios propios de la hostelería, concretamente:
• Limpieza de repaso y cambio de ropa de cama, toallas etc., de forma periódica, una por cada 6 noches de estancia (siempre para estancias superiores a 6 noches).
*Siempre que aparezca en su Confirmación de Reserva incluida en el precio, de lo contrario, tendría precio a parte.
*Posibilidad Limpieza periódica diaria, con precio a parte, a 22€/hora + IVA (mínimo 2 horas).
• Servicio de recepción y custodia de equipajes. Consultar.
• Servicio de Reserva de Transfer Privado (Aeropuerto o Estación). Consultar.
• Servicio de Reserva en algunos parkings públicos. Consultar.
• Servicios de restauración: desayunos, comidas o cenas en el apartamento. Consultar.
Apartamento Trinidad Grund H
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Great location. The apartment overlooks a courtyard so very quiet. Very clean.
I had specified when booking that we would occupy the three beds but when we arrived, only two were made. We waited 48h to get the necessary sheets. The small terrace overlooks a small courtyard and we did not use it because it was very hot.
Respuesta del Departamento de Calidad
Dear Myriam, We appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns
Quality Department
Absolument pas.
Respuesta del Departamento de Calidad
Dear Silvia, We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Quality Department
Respuesta del Departamento de Calidad
Dear Szymon Orman, Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Agnieszka, We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Everything was top.
Respuesta del Departamento de Calidad
Dear Omar, Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Jose L.H. Campos
Quality Department Manager
Tout était parfait
Respuesta del Departamento de Calidad
Dear Ahmed,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Lilla:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimado César:
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimado Álvaro:
Gracias por su comentario positivo acerca de su estancia en nuestro apartamento. Nos alegra mucho saber que planea volver en el futuro.
Lamentamos los inconvenientes que sufrió debido a la falta de ascensor en el segundo piso y a la escalera Entendemos que esto puede haber sido preocupante para usted y apreciamos sus comentarios constructivos.
También entendemos que la zona puede ser un poco ruidosa debido a los bares y los vecinos, ya que el apartamento se encuentra en pleno centro de Málaga.
Gracias nuevamente por su tiempo y comentarios, esperamos darle la bienvenida nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
Fabulous little apartment perfect location can walk everywhere around the city, to the beach etc. Very clean and perfect for a girls trip to see beautiful Malaga. Gema came to meet us after our late night flight in to get us checked in. It was excellent value for money compared to what we pay for hotels in Ireland!
We didn’t have any issues but the only thing I would say is it would be very warm upstairs during the hotter months we went in February and found it warm but it is a loft style area where the beds are and could get very warm, everything was perfect
Respuesta del Departamento de Calidad
Dear Sinead,
Thank you for this wonderful review after your stay in our apartment. It is a pleasure to know how much you enjoyed your time with us. Thank you as well for the remarks, we just would like to highlight that the apartment counts with an A/C system prepared for the hotter months of the South of Spain. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Alexandra,
We are saddened by your review after your three-week-long stay with us. We wish we had known some of the aspects that you mention in order to help you make your stay more comfortable.
All the pictures and the description of the layout of apartment are available in the advertisement. We are very sorry if these did not match your expectation. On the other hand, we want to take the opportunity to thank you for the highlight of the central location of the apartment.
We are very sorry that this time the apartment fell short of your expectations. We hope to have the opportunity to host you again in the near future to show you the real level of hospitality of Genteel Home.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lala,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Subir las escaleras pero casi no se nota en la estadia
Respuesta del Departamento de Calidad
Estimado Marcelo:
Gracias sinceramente por seleccionar nuestro apartamento como su hogar temporal. Estamos realmente agradecidos por su confianza en nosotros y esperamos que su estancia haya sido cómoda y placentera. Estamos entusiasmados con la posibilidad de hospedarle nuevamente y brindarle otra experiencia notable. Nos comprometemos a superar sus expectativas en cada visita subsiguiente.
Jose L.H. Campos
Director de Calidad
The location, cleanliness and comfort were great
The booking said pay at property however the payment was taken in advance without any warning
Respuesta del Departamento de Calidad
Dear Sophie,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
No lift, the bed was too soft
Respuesta del Departamento de Calidad
Dear Sigmund,
We thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
It was an apartment, no breakfast.
Things were fine
Respuesta del Departamento de Calidad
Dear Hugh, firstly we would like to thank you for taking the time to review your stay.
We appreciate your comments, although it seems that some aspects of the stay did not meet your holiday expectations. We would like to take the opportunity to inform you that all Genteel Home Trinidad Grund properties are apartments, and this information is available online. We are very sorry that for some reason you did not see it before booking your stay and you had any inconveniences. For your future reservations please do not hesitate to contact directly our reservation department for any questions or information regarding our services you may need in order to decide which property suites the best your travel plans. It will be a pleasure to assist you.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
- El tostador no funcionaba. Pero si lo actualizan, todo perfecto
Respuesta del Departamento de Calidad
Gracias por elegirnos y por sus críticas constructivas. Nos alegra saber que disfrutó de nuestra hospitalidad excepcional y esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar las expectativas.
Aija T.
Departamento de Calidad
The location is perfect for the city center. The property has everything you need, one room with king size bed and one room with a small bed was perfect for us. The living room was playground for our baby girl. Maria Jose took really good care of us and ensured we can stay one more night.
The stairs are not safe for children because the stair railing is not secured and has a big hole between the bars of the railing.
Respuesta del Departamento de Calidad
Dear Cristina, thank you very much for your feedback. We are glad to know that your family has a memorable stay with us and our team was able to help you.
We look forward to serving you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Reda, thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Respuesta del Departamento de Calidad
Thank you so much Jason for your review. Rocio Genteel-Home Malaga
Respuesta del Departamento de Calidad
Dear Fayrouz, We are very sorry you are disappointed with the apartment. We always listen to our customers and we take all the feedback into consideration to keep improving our service. All our apartments are checked and cleaned before customers arrival. We supply all the utilities such as hoover and broom. We were not aware that the iron was not working and we already fixed it. Regarding the cleanness of the apartment, we always clean before the customers check in , please accept my apologies if it wasn’t up to standards . It is a main priority for us . In regards to the pigeons, it is something out of our control. Malaga has a lot of pigeons and they move freely. We have put different systems in place to discourage the pigeons to come back but some keep coming back. We hope that you enjoyed your stay in Malaga and we look forward to seeing you again . Regards, Gema Martin. Responsable de calidad genteel-Home Malaga.
Lo única negativo fue que tuvimos que dejar las maletas en el auto, ya que no había ascensor y subir cerca de 50 escalones con ellas era imposible
Respuesta del Departamento de Calidad
Dear Elisabeth, thanks for your comment. We are glad to know that you liked the apartment, especially for its central location. It has been a pleasure to have hosted you, and we hope you enjoyed your stay with us despite the aspects that you have missed Fatima Roca - Chief of Customer Service
办理入住太麻烦，我等了很长时间，之前留的电话一直打不通。
Respuesta del Departamento de Calidad
Dear Xiaohu, thanks for your comment. We are sorry for the inconvenience with the check in, but as we indicated it is necessary to inform us of your arrival time in advance so that our colleagues can move and wait for you in the apartment at the agreed time. You never informed us of your arrival time and we did not contact you at the telephone number you indicated in your reservation, so when you arrived at the apartment you had to wait a bit for our partner to go to the apartment to receive you. We apologize for this and hope that despite this you have enjoyed your stay. Regards
Fatima Roca - Chief of Customer Service
Las escaleras, no habia ascensor
Respuesta del Departamento de Calidad
Gracias por su tiempo para dejarnos una reseña sobre su estancia. Sentimos que nos ponga esa puntuación, aunque nos gustaría puntualizarle algunas cosas, cuando hizo la reserva viene especificado q el apartamento no tenía ascensor lo pudo ver antes de hacer la reserva y los baños son tal y como salen en las fotos de la presentacion. Sentimos mucho que el apartamento no haya conseguido sus expectativas. Un saludo
L´accueil, les recommandations de Denis, l´emplacement, la beauté de l´appartement... Tout !!
Absolument rien, tout était parfait !
The terrace was a little bit overrated
El alojamiento es espectacular. La ubicación es espectacular. Un parking en la misma calle. Muy recomendable.
The balcony could not be used due to pigeons and dirt. The big apartments are up 3 floors + small indoor stair. No elevator. Some noise from club across the street
Respuesta del Departamento de Calidad
Dear Olaf, thank you for your comment. We are happy to know that you liked the apartment in all aspects, especially because of its location. We also appreciate your suggestions that will help us to continue improving and offer a better stay to our guests. It has been a pleasure to have hosted you. Regards
Balkongdörren gick inte att öppna och vi tog den lägenheten just för den lilla uteplatsens skull. Det var surt.
TODO MUY BIEN, lo único que se podría mejorar es la luz del piso de arriba (muy poca) y la hora de dejar el apartamento el último día (muy pronto).
Ligging maar helaas geen mooi uitzicht en geen zonneterras
J’ai passé un exellent séjour. L’appartement est spacieux et très propre. La decoration est de très bon gout. Aussi il dispose de beaucoup de placards et commodes de rangement. Des que nous voulions sortir, tout était à proximité. Je recommande fortement cet hebergement à quiconque souhaitant passer un bon séjour à Malaga ou sur la Costa del sol en général.
Almohadas mejorables.
Respuesta del Departamento de Calidad
Estimada Davinia, gracias por su comentario. Nos alegra saber que han estado a gusto en el apartamento y disfrutado de su estancia. Aunque siempre intentamos que todos nuestros productos sean de la mejor calidad para que garanticen el mejor descanso de nuestros clientes, hay ciertos aspectos con los que es muy dificil acertar en todos los gustos, como es el caso de las almohadas. En cualquier caso le agradecemos el comentario y lo tendremos en cuenta para seguir mejorando. Saludos
Terrassen havde man ikke lyst at sidde på, da det er inde i midten af flere lejligheder.
Todo el alojamiento está cuidado al detalle. Su ubicación es inmejorable. La atención en todo momento de Rocío y Belinda, sinceramente como en casa. Volveremos en breve!