El apartamento Velarde se encuentra en un lugar inmejorable del centro de Sevilla, a tan solo unos pasos de la Plaza de toros de la Maestranza, en el popular barrio del Arenal. Es una zona hermosa y agradable, en la que apetece pasear por sus calles llenas de luz y tradición, y parar en uno de los muchos restaurantes y terrazas para disfrutar de los productos típicos. Es un lugar privilegiado porque se encuentra a pocos metros de la Catedral y el Alcázar, y también podemos disfrutar de un agradable paseo cerca del río Guadalquivir para admirar el paisaje de la ciudad.
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Apartamento Velarde
de a
To small rooms, very limited hot water,
Respuesta del Departamento de Calidad
Dear Ankit,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you appreciated our location and our staff.
We apologize for any inconvenience caused by the small rooms and hot water. Your comments are important to us, and we´ll take them into consideration as we strive to improve our accommodations and services for our guests.
We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.
Quality Department.
The location is great.
It wasn’t clean. It was very cold when we arrived. The heating system is not very efficient and it was quite cold all the time.
Respuesta del Departamento de Calidad
Dear Stjepan,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay.
Regarding the heating, we regret that it did not meet your expectations, and we would have appreciated having this information during your stay to provide a suitable response. Nevertheless, we will review and improve everything necessary to ensure a satisfactory experience for future guests.
We sincerely apologize for the issues you mentioned regarding cleanliness. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. Guest satisfaction is of the utmost importance to us, and we will work closely with our cleaning team to ensure a more impeccable experience in the future.
Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns. We look forward to the opportunity to make your next stay more enjoyable.
Kind regartds,
Quality Department
No hubo nada que no nos gustara
Respuesta del Departamento de Calidad
Estimada IdairaPO,
Le agradecemos por compartir su experiencia positiva en su reseña. Nos complace haber contribuido a que su estancia fuera agradable. Esperamos tener la oportunidad de darle la bienvenida nuevamente y seguir siendo su elección de alojamiento en el futuro.
Saludos cordiales,
Departamento de Calidad
Ubicación y bien equipado
Respuesta del Departamento de Calidad
Estimado Juan Carlos,
Gracias por compartir su valiosa crítica. Saber que tuvo una estancia agradable es un fuerte testimonio de la dedicación de nuestro equipo. Ponemos a nuestros huéspedes en primer lugar en todo lo que hacemos y estamos ansiosos de darle la bienvenida de nuevo en su próximo viaje.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Christine,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Frédéric,
Thank you for sharing your thoughts on our property. We strive to provide accurate descriptions and detailed photos on our website to give guests a clear idea of what to expect. We appreciate your understanding that perception of space can vary from one person to another, and we´re glad to hear that the location worked well for you. We hope you had an enjoyable stay in Seville and that the apartment met your needs during your time exploring the city. If you choose to visit again, we´d be happy to host you once more.
Kind regards,
Quality Department
Location, interior decoration, staff
The lock on the front door was a bit tricky - it took me a day or two to get it to work. Luckily my son had no problem. Also the shower clogged up
Respuesta del Departamento de Calidad
Dear Monika,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
On the other hand, we apologize for the issues you encountered with the door lock, and we are committed to inspecting and addressing it to ensure smoother access for future guests. Additionally, we have promptly taken measures to address the shower issue, and we sincerely appreciate you bringing it to our attention. We would have appreciated being informed of these concerns during your stay, as we would have been more than willing to come and resolve them in a timely manner.
Thank you once again for your invaluable feedback. We hope to have the honor of welcoming you back.
Kind regards,
Quality Department
Krásný a pohodlný apartmán, moc milý majitel. Parkování několik minut chůze a bez problémů. Klimatizace v každé místnosti.
Respuesta del Departamento de Calidad
Dear Martina,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Lady with keys was late due to an emergency to another client
Shower was either too hot or too cold No kettle in the kitchen
Respuesta del Departamento de Calidad
Dear Ravi,
We apologize for the delay you experienced, which was due to an emergency with another client. We understand that your time is valuable, and while it´s unusual, unforeseen circumstances can sometimes cause delays in the check-in process. We appreciate your understanding in this situation.
Furthermore, we appreciate you bringing up the issues with the shower and the lack of a kettle in the kitchen. We will investigate both aspects to ensure that future guests do not encounter these inconveniences. Your feedback is important to us as it helps us improve our services.
We hope that despite these issues, you enjoyed your stay in our centrally located and pleasant apartment in Seville. If you decide to return, we would be happy to welcome you again and provide an even better experience.
Kind regards,
Quality Department
A localização
Respuesta del Departamento de Calidad
Dear Eduardo,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Quality Department Manager
Appartement vieillot et retard dans le checking
Respuesta del Departamento de Calidad
Dear Driss,
Thank you for sharing your thoughts about the apartment. We understand your concerns regarding the apartment´s layout and the delay in the check-in process. We apologize if the layout didn´t meet your expectations.
Regarding the check-in delay, we apologize for any inconvenience this may have caused. We aim to provide a smooth and efficient check-in experience for all our guests, and we´re sorry that we fell short on this occasion. We´ll review our check-in procedures to ensure that future guests don´t encounter similar delays.
Your feedback is invaluable in helping us make necessary improvements and provide a better experience for our guests.
Kind regards.
Jose L.H. Campos
Quality Department Manager
La ubicación excelente y nos dieron el apartamento antes de la hora prevista . Muy fácil comunicación e inmediata con los dueños .
El edificio es un poco viejo .
Respuesta del Departamento de Calidad
Querida Micaela,
Gracias por compartir su experiencia con nosotros. Pedimos sinceras disculpas por cualquier inconveniente que pueda haber encontrado durante su estancia. Sus comentarios son cruciales para que podamos mejorar nuestros servicios. Apreciamos mucho su comprensión y sus observaciones constructivas.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
Mieszkania na zdjęciach wyglądają bardziej elegancko. Nasze tylko z pozoru wyglądało dobrze: - skrzypiące drzwi, wszystkie - niedomyta łazienka - bród na podłodze ma długą historię (na łączeniach jest czarny stary i lepiący bród!) - wygląda na powierzchowne mycie - lodówka nie domyka się
Respuesta del Departamento de Calidad
Dear Artur,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We take cleanliness and the quality of our facilities seriously, and we hold ourselves to high standards. We will review the issues you´ve mentioned to ensure they are addressed promptly and comprehensively. We appreciate your comments as they help us make necessary improvements. If you decide to stay with us again, we aim to provide you with a much better experience.
Kind regards,
Quality Department
Nos ha encantado todo del apartamento, tiene todas las cosas necesarias para que tu estancia sea súper agradable, íbamos con una persona mayor y contaba con ascensor para poder subir perfectamente, esta cerca de todos los lados que puedas visitar puedes ir andando sin ningún problema, Elena la chica que nos recibió encantadora de verdad que da gusto coincidir con personas como vosotros. Os agradecemos todo!! Volveremos a vernos pronto
Que el salón no tiene persiana y quien duerme en el sofá cama por la mañana le entra la claridad
Respuesta del Departamento de Calidad
Estimada Laura:
Apreciamos genuinamente su positiva y detallada reseña, especialmente su elogio a nuestro comprometido personal. Es verdaderamente alentador darse cuenta de que la dedicación y el servicio de nuestro equipo fueron aspectos destacados de su estancia. Su feedback positivo nos sirve de fuerte motivación para mantener el buen trabajo, siempre con el objetivo de crear una experiencia memorable para nuestros huéspedes. Esperamos con placer la oportunidad de alojarle nuevamente en su próxima visita.
Jose L.H. Campos
Director de Calidad
Appartement heeft alles, maar geen uitzicht. Douche is wat problematisch.
Respuesta del Departamento de Calidad
Dear Mr. Bultje,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Jose L.H. Campos
Quality Department Manager
l’emplacement
rien avoir entre les photos et l’appartement, j’ai réservé un appartement de 3 chambres, mais finalement j’ai eu une autre de deux chambres, pour une famille de 5 membre, ce n’est pas trop top
Respuesta del Departamento de Calidad
Dear Walid,
We appreciate the time you have taken out of your day to review your stay with us. We lament if there has been any confussion during the booking process, as in the advertisement pictures of different listing appear together and we understand that this might be confusing. However, when selecting a specific listing, dedicated pictures will appear prior to book.
We hope to have the oportunity of hosting you again in the future, ensuring that we meet every one of your expectations.
We thank you for the valuable time you have dedicated to reviewing your recent stay with us. We deeply regret any confusion that may have arisen during the booking process, particularly regarding the display of various listings together in the advertisement pictures. We acknowledge that such a presentation can be confusing. However, we assure you that when selecting a specific listing, dedicated pictures are provided to offer clarity before finalizing the booking.
We sincerely hope to have the opportunity of hosting you once more in the future, with a commitment to exceeding each and every one of your expectations.
Jose L.H. Campos
Quality Department Manager
a localização e o conforto das camas
chuveiro ruim e sem papel higiênico no banheiro
Respuesta del Departamento de Calidad
Dear Joao,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
Localização
Á chegada, encontrámos uma barata no apartamento. O ar condicionado do quarto mais pequeno não funcionava. A única casa de banho é pequena o duche tem muito pouca pressão e a água quente falha constantemente. O sobrecolchão da cama de casal é curto dos lados, não cobrindo a cama toda e o ar condicionado está mesmo por cima da cama. Ou seja, ou morremos de calor, ou morremos de frio...
Respuesta del Departamento de Calidad
Dear Mafalda,
Thank you for taking the time to share your valuable feedback with us regarding your recent stay at our apartment.
We are thrilled to learn that you enjoyed the central location, and we appreciate your kind words about our establishment.
However, we were disapointed to read about the presence of a cockroach in your apartment. Please accept our sincere apologies for any inconvenience this may have caused you. While we do have a regular pest control plan in place, there are times when the presence of insects is unavoidable due to factors such as weather conditions. Nevertheless, we take all such incidents very seriously, and we assure you that we will continue to take measures to ensure that this does not occur in the future.
We were also sorry to learn that the AC system and water pressure did not meet your expectations. For future reservations, we count with a professional team available 7 days a week to solve any problem that may arise. Do not hesitate to give us the opportunity to give us an opportunity to assist you.
We hope that you will consider giving us another opportunity to serve you in the future. It would be our pleasure to provide you with a superior experience that meets all of your expectations.
Thank you once again for your feedback, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Excellente communication avec Paula qui est venue nous remettre les clés, nous expliquer le fonctionnement de l´appartement et nous donner quelques adresses de bar à tapas. L´emplacement de l´appartement est idéal pour visiter Séville (à proximité de la Cathédrale, des Arènes, du château) Il est très calme, et bien équipé. Les lits sont confortables. Les chambres manquent un peu d´espace quand on vient avec une grosse valise.
La clim de l´une des chambres (enfants) et du salon ne fonctionne pas bien. En avril c´est correct, mais en plein été je pense que cela n´est pas suffisant. Le balcon est très petit mais a le mérite d´exister.
Respuesta del Departamento de Calidad
Dear Laurence,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Calefacción y ducha flojitas
Respuesta del Departamento de Calidad
Estimado Nabil:
Le agradecemos elegir nuestro alojamiento para su estancia en Sevilla y por el tiempo que se ha tomado para dejar esta reseña. Nos alegra saber que la limpieza y el trato recibidos has ayudado a hacer placentera su estancia. Igualmente tomamos nota de sus observaciones. Esperamos poder volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Dan,
Thank you for making our Velarde apartment your choice for your trip to Sevilla. We are very happy that the apartment met all your expectations. We look forward to receiving you on your next trip.
Jose L.H. Campos
Quality Department Manager
The shower was terrible. Almost no water from the tap. And freezing or boiling hot
Respuesta del Departamento de Calidad
Dear Bouckaert,
We thank you for choosing our hotel for your holiday and for taking the time to share your experiences with us. For future occasions do not hesitate to contact us should you find any aspect of your apartment that is not up to standards. Our dedicated team will be more than happy to assist. Once more we thank you for choosing us for your holiday and very much look forward to having the opportunity to serve you again in the future.
Jose L.H. Campos
Quality Department Manager
I have been in constant contact with Whatsapp and it was possible to set such a good time for the key collection. The apartment is really very centrally located, but in a very quiet side street, just a parallel street from the river and within walking distance of the sights. In addition, it is located in the backyard, so you can not hear any street noise and sleep peacefully. The pictures completely correspond to the conditions on site. We were very satisfied and would book here again anytime we are back in Seville.
There was nothing to complain about.
Respuesta del Departamento de Calidad
Dear Fabian,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. It will be our pleasure to welcome you back any time that you wish.
Jose L.H. Campos
Quality Department Manager
location & very comfortable
liked everything
Respuesta del Departamento de Calidad
Dear Wendy, thankyou very much for your feedback. It is always a pleasure to know that our guests went home with great holiday memories and are willing to come back.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
instalaciones. limpieza. ubicación excelentes
todo estuvo bien
el sofa cama es infumafle, no pueden contar el piso para 6 personas, debe ser para 4
Camas confortáveis, bastante limpo, boa localização, confortável para 4 pessoas. Ligamos assim que chegamos à estação de trem em Sevilha e a pessoa que foi nos entregar as chaves já estava nos esperando na acomodação.
A única ressalva foi em relação ao chuveiro, que era muito difícil regular a temperatura, que mudava abruptamente.
Respuesta del Departamento de Calidad
Dear Bertha, thank you very much for the time you took to share your personal experience. It helps us to understand how our guests enjoy their stay with us.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Had a bit of trouble opening my big suitcase on the bedroom floor.
Respuesta del Departamento de Calidad
Dear Aurélie, thank you very much for your positive feedback and kind recommendation. We look forward to serving you again soon.
Aija T.
Quality Department
la situation
la terrasse est trop petite et ne donne pas sur le boulevard
Respuesta del Departamento de Calidad
Thank you very much for making us your choice accommodation. We are delighted to know that your stay was a pleasant one. We really appreciate your highlights and constructive comments about your personal experience.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Limpeza avia baratas em casa
Was very easy to communicate through WhatsApp. Very helpful host. Excellent location; you can walk to most of the attraction. Comfortable place for 3/4 people.
Elevator needs repair. It shakes during stope.
Respuesta del Departamento de Calidad
Thank you for making us your choice acommodation and for your constructive feedback, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
The location of the unit was perfect, close to the Bullring and everything we wanted to see. Nice area, felt safe walking around and getting into the locked building. The host representative was super friendly and quick to respond on text and met us at the unit and showed us everything. The beds/linens/towels were comfortable, good quality, unit was very clean. Quiet, no noise from outside or other units. Had extra dishwasher and washing machine pods for our use.
The photos listed are of several different units, so it is hard to see which one you are renting. The angles are deceptive, as our unit was very small (but apt size is listed). No views from any windows (can´t help that). We were challenged figuring out the washing machine, it ran too long (2 hrs) on every setting we tried (user challenge-lol)p- instruction or a "*" for the easiest setting would be great to avoid wasting water/power.
La ubicacion
Respuesta del Departamento de Calidad
Estimado José Antonio, gracias por su opinión, su valoración que para nosotros es muy importante.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
location was excellent Comfortable apartment
couldn’t get the black-out blind to close in the double bedroom-no matter what we tried. slight hiccup when one lady entered our apartment without knocking on day 2 to check we had left-when we had booked for 3!-luckily we were in. Told us to leave the keys in the apartment on check-out, but they couldn’t exit the building, which also needed a key-luckily a neighbor let us out.
Respuesta del Departamento de Calidad
Dear John, thank you very much for making us your choice accommodation in Seville and for your kind feedback.
We are very sorry for the inconveniences you had during your stay with the black-out blind. Next time, please do not hesitate to contact our team, it will be a pleasure to assist you. Also we would like to take the opportunity to clarify that there is no need to have he key to leave the building, as there is a boton which unlocks the main door. We are very sorry that this information for some reason was not shared with you upon your arrival, please accept our appologies.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
-L´eau dans la douche
Respuesta del Departamento de Calidad
Estimada Sonia,
Le agradecemos que eligiera nuestro apartamento Velarde para esta ocasión, así como su amable recomendación. Estas opiniones son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos.
Una vez más, gracias y esperamos tener la oportunidad de servirle en el futuro.
Aija T.
Departamento de Calidad
La ducha no era regulable y el agua estaba o helada o ardiendo
Respuesta del Departamento de Calidad
Querida Alba, gracias por tus palabras, la visión de nuestros clientes es la clave para completar la satisfacción de nuestros huéspedes, por ello estamos muy agradecidos por el tiempo dedicado a escribir este comentario.
Un saludo
Ana García, Dpto. de calidad
- Se saltaban los plomos cuando poníamos el microondas o la tetera, pero los volvíamos a subir y sin problema.
Ell último día falló la cisterna de la taza del baño. Perdía agua sin llegar a llenarse. No se solicitó asistencia por estar prácticamente de partida, aunque se comunicó el defecto para su reparación.
Respuesta del Departamento de Calidad
Estimado José Carlos, En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Gracias por sus encantadores comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de hacerles llegar sus amables palabras, las cuales van a significar mucho para ellos. Agradecemos también que nos haya advertido de la necesidad de cambio de la cisterna, inmediatamente tras su salida mandamos a nuestro compañero de mantenimiento. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Fátima Roca-responsable Dpto. de Calidad.
Muy limpia y todo muy nuevo. La ubicación perfecta para recorrer la ciudad sin mover el coche.
Respuesta del Departamento de Calidad
Estimada Marta, Le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento. También le damos las gracias por señalar la limpieza, siendo plenamente consciente que es un aspecto de vital importancia para que nuestros huéspedes se sientan cómodos. Sin embargo, le pedimos disculpas por no encontrar lo suficientemente confortable nuestro sofá cama, para evitar futuras quejas pasamos a revisar tras su estancia y comprobamos que todo estaba en correcto funcionamiento. De nuevo, le pedimos disculpas y esperamos superar las expectativas en un futuro próximo. Fátima Roca-responsable Dpto. de calidad.
Teria gostado de uma maquina de secar roupas, em epoca de frio fica dificil. A maquina de lavar louças é muito pequena o que dificulta o uso. Minha esposa teve um acidente com uma prateleira de vidro e quase precisou tomar ponto na testa - sugiro mudar.
Respuesta del Departamento de Calidad
Dear Mauro, In Genteel Home we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, so we greatly appreciate the time you have spent sharing with us your constructive criticism. We are very sorry for the incident with your wife, thank you for informing us at the time and for allowing us to indicate where you had to go to be treated immediately. We are also glad that you found it a comfortable apartment, however, we apologize for not being able to provide a clothes dryer. You can always check before arrival all the equipment available in our apartments. Please don´t hesitate to contact us in the near future. We look forward to serving you again. Fátima Roca-chief of Customer Service.
Nicely decorated, very good beds en linnen. Nice detail to find a tray with croissants and mermelade for first day breakfast.
Terrace is tiny!!
Respuesta del Departamento de Calidad
Dear Jorge, We would like to thank you for choosing our apartment for your vacation in Seville, as well as for spending part of your time in discussing your experience with us. We are also very happy to read that you were very satisfied with the comfort of our beds and we are grateful for the praise of the beauty of our rooms designed to ensure an unforgettable stay. Regarding the comment on the terrace, sorry for the inconvenience. When making your reservation, we announce that it is a balcony, we are very sorry if this caused any confusion. We hope to serve you in the near future. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Cher Said, Nous apprécions le temps passé à partager votre expérience de vacances dans notre appartement et nous apprécions votre aimable recommandation aux futurs voyageurs. Nous sommes très heureux de lire que vous avez aimé l´emplacement de l´appartement dans lequel vous avez séjourné et que vous avez trouvé qu´il était propre et confortable à tout moment. Nous espérons vous servir à nouveau. Fátima Roca - Chef du service clientèle
There noise from a building under construction in the back of the apartment. But hopefully it will end soon!
Respuesta del Departamento de Calidad
Dear Mariza, Firstly we would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests´ stay as comfortable as possible. We are very sorry for the inconvenience caused by outside noises, as you will know, we do our best to avoid the noises but sometimes it is impossible to guarantee it. We hope they finish soon. We look forward to your next visit. Fátima Roca-chief of Customer Service.
Air conditioner was difficult to regulate and 2 of the 4 of us ended up a little ill, also the balcony was extremely tiny and had no use
Respuesta del Departamento de Calidad
Dear KarelTre, We would like to thank you for choosing our apartment for your holiday in Seville and for sharing your opinion about your experience with us. We are very happy to read that you were very satisfied with the location of the apartment in which you stayed as well as to point out the beauty of our rooms intended to ensure an unforgettable stay. We apologize for the technical issues that were presented with the air conditioner, we would have liked to be informed at the time we detected the inconvenience and we would have acted immediately. Thank you very much again, we look forward to serving you in the near future. Fátima Roca-chief of Customer Service.
La ubicación
Tuvimos muchos ruidos, había obras al lado Relación calidad/precio. Había hormigas en el apartamento
Respuesta del Departamento de Calidad
Estimada Amaya, Agradecemos sinceramente el tiempo que invirtió en compartir su valoración después de su visita a nuestro apartamento. Las opiniones de nuestros clientes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento. Por favor, acepte nuestras más sinceras disculpas por cualquier incidencia que pueda haber podido experimentar durante su estancia. Lamentamos también las molestias ocasionadas por los ruidos de la obra, desafortunadamente no podemos controlarla y cuentan con los permisos necesarios para llevarse acabo. Desde Genteel Home esperamos que nos visite de nuevo en el futuro y que recupere la confianza en nosotros. Fátima Roca-responsable Dpto. de calidad.
Respuesta del Departamento de Calidad
Estimada Kelen, Agradecemos su valoración después de su visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Nos alegra saber que estuvieron contentos con la elección de la zona donde estuvo alojado, así como señalar su decoración del apartamento. En relación al inconveniente con el aire acondicionado, nos habría gustado haber sido informados de inmediato y revisar la posible causa del corte eléctrico para que usted pudiera disfrutar plenamente de su estancia. Una vez más, muchas gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirla en un próximo futuro. Fátima Roca-responsable Dpto. de calidad.
Respuesta del Departamento de Calidad
Dear Lynette, Thank you for taking the time to choose us, as well as your kind recommendation to the traveller community. These positive reviews are a motivating tool to continuously improve the quality of the services we offer. We are also grateful that you have pointed out the efforts of our cleaning department in maintaining our facilities and accommodations spotless at all times. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us. We are glad to know that you will repeat and will be happy to serve you in the near future. Fátima Roca-chief of Customer Service.
Las fotos del apartamento no se corresponden con lo que habíamos visto en la web y que habíamos elegido.
It is next to the the monuments and close to every thing, to supermarkets and malls.
Localização, limpeza, toalhas e a gentileza de ter cafe,biscoitos e bolinhos de cortesia
O chuveiro oscila entre quente e frio
Una habitación dispone de dos camas y una de ellas ( entrando la de la izquierda)el sumier es de láminas de mala calidad y el colchón más grande que este. Lo que hace que se mueva y se incómodo. La persiana del dormitorio pequeño no funciona muy bien. El balcón del salón es muy pequeño y con unas vistas feas a un patio de vecinos
Respuesta del Departamento de Calidad
Estimada Manuela, gracias por su comentario. Sentimos que el apartamento no haya cumplido con sus expectativas. El somier es relativamente nuevo y de primera calidad, pero igualmente lo revisaremos para revisar y solucionar lo que nos comenta de que el colchón se mueve, ya que es la primera vez que algún cliente nos comenta esto. Igualmente aprovecharemos para arreglar la persiana que nos comenta, de la que no nos constaba que no funcionara. Sobre el balcón, en las fotos se aprecia perfectamente el tamaño que tiene (no muy grande) y en ningún momento se menciona que tenga vistas, por lo que le pedimos disculpas si se hizo una idea equivocada de las mismas. Saludos
There was a cigarette smell that lingered throughout but Valeria apologised for this on the outset and you could see that extra air fresheners had been placed around the apartment to try and help with this.
Respuesta del Departamento de Calidad
Cher Youssof, merci pour votre commentaire. Cependant, il n’est pas vrai qu’il y ait eu un retard dans la récupération des clés. Vous nous avez dit que vous arriveriez vers 14 heures et nous vous avons informé que l´appartement ne serait pas propre et disponible avant 15 heures (heure officielle de début des formalités d´enregistrement). Salutations
Apartamento interior sin vistas a la calle
Respuesta del Departamento de Calidad
Estimada Rosa Mª, gracias por su comentario. Nos alegra saber que les ha gustado el confort de las camas. Sin embargo, creemos que hay una confusión con su comentario, ya que usted se ha alojado en el apartamento Velarde (de 2 dormitorios con balcón), que por supuesto tiene vistas a la calle, por lo que no entendemos cuando dice que es interior sin vistas a la calle porque dicha afirmación no es correcta. En cualquier caso, esperamos que haya disfrutado de su estancia. Saludos
Leaving cakes, coffee and tea was a nice touch. The apartment is beautifully decorated and in a great location.
The beds weren´t comfortable at all. We thought there were two double rooms not one double and one twin. As the apartment was in a residential block, we couldn´t really complain when the builders started hammering next door at 8 am... One of the plugs came off its socket leaving the wires exposed...so the owner might want to check that out!
Respuesta del Departamento de Calidad
Dear Edviges, thank you for your comment. We are happy to know that you liked the apartment (although this is not appreciated in your ratings), especially for his central location and the comfort of the beds, as well as appreciate the small breakfast that we leave you on arrival.
Indeed, we do not understand your confusion regarding the type of beds, since this is clearly reflected in the characteristics of each one. In addition, when you confirmed your reservation we send you another email with additional information where a link appears where you can see photos and features only of the apartment you have booked. We understand that you have not read it. We are sorry that the noise of the neighbors could have bothered you, but we did not have proof that the neighbor was making renovations or any previous guest had informed us about it, so we assume that it has been something timely. Regards
Respuesta del Departamento de Calidad
Estimado cliente, gracias por su comentario. Las fotos mostradas creemos que son muy fieles a la realidad, teniendo en cuenta que son un reportaje profesional de alta calidad, pero además se indica claramente los metros cuadrados de superficie que tiene el apartamento. En cualquier caso, esperamos que hayan podido disfrutar de su estancia en Sevilla. Saludos
La literie des 2 lits jumeaux n’était pas top! Le balcon est vraiment petit! A peine pour fumer une cigarette, l’un après l’autre.
Boa localização.O apartamento estava limpo.
A pessoa que nos veio entregar as chaves estava com pressa. As informações fornecidas foram escassas e algumas erradas(Era necessário pagar o parque de estacionamento a entrada e não fomos informados disto) Era difícil estacionar na rua para descarregar as malas e o parque ficava a cerca de 15 min. a pé. O banho era muito pequeno.
Respuesta del Departamento de Calidad
Caro Arturo, obrigado pelo seu comentário. Lamentamos a sua impressão sobre a sua experiência no nosso apartamento. Procuramos sempre receber nossos clientes com tranquilidade e gentileza, informando-os de tudo o que é necessário e solucionando todas as dúvidas que possam ter. Nós não sabemos se esse dia, devido a um evento específico, nosso parceiro estava com pressa do que o normal ou vários bilhetes foram acumulados ao mesmo tempo, mas em qualquer caso, vamos tomar medidas para resolver este problema e isso não acontecerá novamente. Dar um bom serviço aos nossos clientes é o nosso principal objetivo. Quanto ao pagamento do estacionamento, é verdade que normalmente o pagamento é feito após a partida, uma vez que eles confirmam o número de noites em que estiveram, mas sendo um estacionamento público fora de nós, não sabemos se esse dia mudou sua metodologia usual. Pedimos desculpas se isso causou algum inconveniente. Esperamos que, se regressar a Sevilha, fique num dos apartamentos Genteel Home e nos dê a oportunidade de melhorar a impressão que desta vez nos tiraram. Saudações
l´accueil expéditif, appartement écrasant de chaleur à l´arrivée, une climatisation au fonctionnement eratique, pareil pour l´eau chaude, une terrasse qui est en fait un très petit balcon ce qui ne correspond pas au descriptif. équipement cuisine insuffisant, l´achat d´une cafetière électrique serait vraiment utile.
30분전 10분전에 전화 통화 했는데도 열쇠 가지고 오시는 분이 늦게와서 기다려야했어요. 사전에 방 체크를 안하셨는지 바퀴 사체가 있었어요. 미리 에어컨 켜고 기다리면 좋을텐데 방이 시원해질때까지 오려걸렸어요(8월 폭염인지라) 그 이후엔 2박 잘 지냈습니다.
El lugar esta cerca de todos los puntos de interes.
No tiene parking cerca pero te reservan un puesto en un mercado relativamente cerca a unos 600 mts. pero afortunadamente consegui en frente y resolvi.
La situation géographique, le calme de l´endroit, le balcon, la climatisation fonctionnelle, 2 chambres, la déco, le parking payant à 15 euros situé à 10 minutes à pied, la possibilité de se garer momentanément dans la rue de l´immeuble pour déposer les valises, la très bonne connection wifi, l’équipement de l´appartement, la literie qui est très bonne et c´est rare ! Photos conformes à la réalité.
L´appartement était propre mais le sol était simplement balayé, point de lavage, alors pour qui marche pied nu, c´est la plante des pieds noire en 2 minutes ! Et le chauffe eau qui ne fonctionnait pas toujours correctement, mais à part ca, super appart pour visiter Seville !
Respuesta del Departamento de Calidad
Cher Cedric, merci beaucoup pour vos commentaires. Nous sommes heureux de savoir que l´appartement a répondu à vos attentes et que vous avez passé un agréable séjour à Séville. Pour ce qui est de la propreté, nous verrons ce qui s´est passé, parce que c´est quelque chose que nous prenons très au sérieux et nous essayons toujours de garder nos appartements propres lorsque nos clients arrivent, en frottant le sol avec du détergent avant l´arrivée. Nous ne savons pas si, étant sans occuper les jours précédents, pourrait entrer de la poussière à travers une fenêtre. Nous nous excusons pour cela et nous prendrons les mesures nécessaires pour le résoudre et que cela ne se reproduira pas à l´avenir. Salutations
El segundo día no tuvimos conexión de wi-fi.
La puerta corredera del baño es que a veces se salía el agua de la ducha, pero en realidad es sólo por decir algo, porque muy bueno todo.
Respuesta del Departamento de Calidad
Merci beaucoup pour votre commentaire positive, M. Vetter. Nous sommes ravies que vous avez eu une bonne experience à l´appartement Velarde. C´est vrai qu´il donne sur l´interieur, mais il n´y a pas des murs ou des élements qui empeche la rentrée de lumière. Au contraire, il est assez lumineux. Le nettoyage etait fait à votre arrivée et il y avait une autre au moitié de séjour, mais comment vous avez parti, pas un umprevu, tôt, le ménage ne pouvais pas se faire. Nous serons ravies de vous loger dans le futur, vous êtes un client très gentil! Merci pour votre séjour, à bientôt
The overall decoration is very modern, clean and bright. I would highly recommend this accommodation.
Very good location.
Nice place. Well equiped.
Nice welcome by Genteel Home staff.
I recommend this place.
un grand merci à Esther pour son accueil chaleureux.
L´agence est de toute confiance avec une très bonne communication avant notre arrivée, je n´hésiterai pas à louer chez eux pour d´autres visites en Espagne.
Nadia
Cannes . France
Un appartement tel que décrit, très propre et au calme.
Merci beaucoup !!!