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Apartamento
Santas Patronas II

Sevilla · El Arenal

9,6 (62 valoraciones)


1-4
Personas

2
Dormitorios

2
Baños

71 m2
Superficie

Sobre el alojamiento

Exclusivo apartamento ubicado en un edificio histórico que ha sido completamente renovado sin perder parte de su esencia. Se encuentra en la calle Santas Patronas a escasos metros de la Catedral, la Giralda y la Torre del Oro.

Al entrar al apartamento nos encontramos el salón-comedor muy luminoso que dispone de un cómodo sofá, mesa comedor con capacidad de hasta cuatro comensales, dos sillones, mesa auxiliar y balcón con vistas al exterior. La cocina está integrada en el salón y cuenta con todos los utensilios necesarios.

Al fondo a la derecha encontramos el pasillo, que distribuye las diferentes estancias del apartamento, a la derecha de este nos encontramos la primera habitación con dos camas individuales de 90x200, un amplio armario y un gran ventanal, continuando por el pasillo nos encontramos con la segunda habitación con cama de matrimonio, armario y baño completo con ducha en suite. Por último, al fondo del pasillo encontramos el segundo baño completo con ducha.

La zona del apartamento es magnífica, caminando podemos llegar en breves minutos a todos los principales monumentos de la ciudad. En la misma zona encontrará una amplia variedad de restaurantes, bares típicos de la ciudad, pequeños y grandes comercios.

Aire acondicionado Split
Calefacción Split
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Planta 1ª Planta
Ascensor Disponible
Fibra óptica Gratis
Balcón Con vistas al exterior
Televisión Smart TV
Cafetera Cápsulas
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional


> VUT/SE/08152


>
La reserva de cada alojamiento de Genteel Home conlleva el ofrecimiento de experiencias o actividades extras para mejorar su estancia, las cuales son gestionadas por proveedores externos, que las pondrán en su conocimiento a través de e-mail o WhatsApp, pudiendo usted contratarlas o rechazarlas. Para más información sobre la gestión de experiencias y actividades extras de los alojamientos, visite nuestra Política de Privacidad en nuestra web oficial
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Valoración de la propiedad

9,6 (62 Valoraciones)

Ubicación
9,9
Calidad
9,3
Limpieza
9,5
Personal
9,6
Instalaciones
9,5
Recomendación
9,7

Nos interesa tu opinión


Opiniones de nuestros clientes

Stefan Biegert10
MAY 2024
I would recommend the place. Great location, very nice apartment.
Respuesta del Departamento de Calidad

Dear Stefan,


Thank you for your recommendation. We´re glad to hear that you enjoyed the great location and found the apartment very nice. Your feedback is appreciated, and we hope to welcome you back again in the future.

Fahad Adam10
MAY 2024
Amazing apartment in an amazing location. Would stay again.
Respuesta del Departamento de Calidad

Dear Fahad,

we appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.

Patricia Sztrucska10
MAY 2024
My family and I had a wonderful stay at this place. It is a beautiful apartment that is very tastefully decorated, located centrally, but on a quiet street. We also appreciated the amenities that were provided (shampoo, conditioner, body wash, olive oil, coffee pods, etc.). The beds were comfortable, and the 2 bathrooms made our stay as a family of 4 even easier. Would absolutely recommend!
Respuesta del Departamento de Calidad

Dear Patricia,

Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.

Peter Scott10
MAY 2024
We had a great stay at the apartment. It was exactly what we needed and was faithful to the photos and description. The location was great - on a quiet street not far from the centre of the city. The apartment was well-equipped. In particular the air conditioning units were very good, which is clearly important as it´s a hot city. The decor was good and the furniture of a great standard. The host was extremely easy to communicate with, and responded rapidly to any questions I had. Doing keyless entry via a code was also great as it made things much easier/ required less co-ordination. I would be happy to stay there again when I next visit Seville
Respuesta del Departamento de Calidad

Dear Peter,

Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.

Javier Garmendia10
MAY 2024
Una opción fantástica para visitar Sevilla, con un parking próximo en el que se puede reservar plaza. Muy bonito y perfectamente situado
Respuesta del Departamento de Calidad

Estimado Javier:

Agradecemos su comentario positivo sobre nuestra opción de alojamiento en Sevilla. Nos complace saber que encontró nuestra ubicación conveniente y que apreció la disponibilidad de estacionamiento cercano con la opción de reserva de plaza. Esperamos tener el placer de recibirle nuevamente en el futuro.

José Soto8
ABR 2024
El alojamiento es muy bonito, bien ubicado, pero falto un poco cuidar la limpieza. cuidando ese detalle, es un alojamiento excelente
Respuesta del Departamento de Calidad

Estimado José:

Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Nos complace saber que nuestro alojamiento le ha parecido atractivo y bien situado. Sin embargo, nos disculpamos sinceramente por cualquier falta de limpieza que haya encontrado durante su estancia. Mantener un alto nivel de limpieza es de suma importancia para nosotros, y lamentamos cualquier inconveniente que esto pueda haberle causado. Tenga la seguridad de que nos tomamos muy en serio sus comentarios y los trataremos de inmediato con nuestro equipo de limpieza para asegurarnos de que se rectifiquen en el futuro. Esperamos tener la oportunidad de darle la bienvenida de nuevo pronto y superar sus expectativas en todos los aspectos de su estancia.

Yves Gal10
ABR 2024
Nada que decir, qué bien. Todo es accesible a pie . Autobús cercano Apartamento con todas las comodidades. Café gel de ducha y caja de chocolate degustación para la bienvenida. Para repetir
Respuesta del Departamento de Calidad

Dear Yves,

Thank you so much for your wonderful review. We´re thrilled to hear that you had a great experience with us. It´s fantastic that you found our apartment conveniently located, with everything accessible on foot and a nearby bus stop for added convenience. We´re delighted that you enjoyed the amenities provided, including the coffee, shower gel, and the delightful chocolate tasting box for your welcome. Your satisfaction is our priority, and we´re pleased to hear that you would consider staying with us again. We look forward to welcoming you back for another enjoyable stay in the future.

Janet Lewis10
MAR 2024
Great location. Easy to walk around Seville as this was close to main sites. Cafes close by for breakfast. Close to Triana bridge. Comes with cleaning too if you want it.
Respuesta del Departamento de Calidad

Dear Janet,

Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed our great location, which allowed for easy exploration of Seville´s main sites and proximity to charming cafes for breakfast. We´re pleased that you found the accommodation convenient to the Triana bridge as well. We´re also glad to know that you appreciated the option for cleaning services during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit to Seville.

Liam Tedds10
MAR 2024
Great little place in a good location
Respuesta del Departamento de Calidad

Dear Liam,

We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.

Hollie Dunn10
MAR 2024
We had a great time. The flat was in a very central spot in Seville. It was beautifully furnished. We stayed for 10 nights and it was cleaned halfway through our stay.
Respuesta del Departamento de Calidad

Dear Hollie,

Thank you for sharing your experience with us. We´re thrilled to hear that you had a great time during your stay in our centrally located flat in Seville. It´s wonderful to know that you appreciated the beautiful furnishings and that our cleaning service midway through your stay added to your comfort. We hope to have the pleasure of hosting you again in the future for another memorable stay.

Sonia Cascales10
FEB 2024
Sevilla en familia
Todo impecable , la ubicación estupenda
Nos gusto todo
Respuesta del Departamento de Calidad

Estimada Sonia,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad

Brian MacInnes10
FEB 2024
This beautiful contemporary apartment maintains the original character of classic Seville. An ideal spot for walking about the city core. Close to the sites and shops. While the street is busy, the bedrooms are at the rear, so peaceful for sleeping. As mentioned in recent reviews, there was a mild persistent sewer smell in the bathrooms coming from the drains. Genteelhomes was very responsive, helping with tour arrangements and providing a midweek cleaning during our stay. We would definitely recommend this apartment and Genteelhomes.
Respuesta del Departamento de Calidad

Dear Brian,

Thank you for your kind review. We´re delighted to hear that you found our contemporary apartment beautiful while still preserving the classic character of Seville. It´s great to know that the location was ideal for exploring the city core and close to attractions and shops. We´re pleased that despite the busy street, the bedrooms provided a peaceful sleeping environment. We appreciate your feedback regarding the smell, we will address this situation in order to try to eradicate it once and for all. It was our pleasure to assist you with tour arrangements and provide midweek cleaning during your stay. Thank you for recommending our apartment and Genteelhomes. We look forward to welcoming you back in the future.

Barry Farrar10
FEB 2024
Great small apartment for 2 couples sharing with 2 bathrooms and all the amenities you need. Great location close to all the sites and local tapas bars, immaculately clean
Respuesta del Departamento de Calidad

Dear Barry,

Thank you so much for your wonderful review. We´re delighted to hear that you found our small apartment suitable for two couples, with its two bathrooms and all necessary amenities. It´s fantastic to know that you enjoyed our great location, close to all the sites and local tapas bars. We take pride in maintaining cleanliness to the highest standards, and we´re pleased to hear that you found the apartment immaculately clean. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

희령 엄10
ENE 2024
완벽한 숙소!
Respuesta del Departamento de Calidad

Dear 희령 엄,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Elena Pertierra Ayuso10
ENE 2024
El apartamento era tal y como aparece en la fotos, muy bonito y acogedor. Ibamos dos parejas y un bebé y hemos estado muy a gusto. Sin duda si volvemos en otra ocasión a Sevilla volveremos al mismo alojamiento.
Respuesta del Departamento de Calidad

Estimada Elena:


Agradecemos sinceramente su amable comentario. Nos complace saber que encontraron el apartamento tal como se muestra en las fotos, bonito y acogedor, y que disfrutaron de su estancia. Será un honor darles la bienvenida nuevamente si deciden regresar a Sevilla en el futuro. Su satisfacción es nuestra máxima prioridad y esperamos poder brindarles otra experiencia memorable en su próxima visita.

Edwin Wang10
ENE 2024
Great location in the center of town. Walking distance to all the major attractions. Second bathroom has a mild funky smell. Overall great apartment!
Respuesta del Departamento de Calidad

Dear Edwin,

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the great location in the center of town, making it convenient for walking to all major attractions.
We appreciate your observation and will certainly address this matter promptly to ensure a more comfortable experience for our future guests.
It´s wonderful to know that, overall, you found the apartment to be great. We value your feedback and hope to have the opportunity to host you again in the future.

Quality Department

Irene Chung10
ENE 2024
Location was central yet on a quiet street. Walking distance to all main sightseeing spots. Apartment and amenities were perfect. Very helpful staff who gave us a lot of recommendations and helped us with bookings.
Respuesta del Departamento de Calidad

Dear Irene,

Thank you for your review. We´re glad you enjoyed our centrally located yet peaceful apartment near main attractions and our amenities met your expectations. We´re delighted our staff provided helpful recommendations and assistance with bookings. We aim to offer attentive service and are pleased it contributed to your memorable stay. We look forward to welcoming you back soon.

Jessica Haverkamp10
ENE 2024
Heerlijk huis, Perfecte locatie, beide slaapkamers een eigen badkamer.
Respuesta del Departamento de Calidad

Dear Jessica,

Thank you for your kind words. We´re delighted to hear that you found our house delightful. It´s wonderful to know that you enjoyed your stay. We appreciate your positive feedback, and if your future travels bring you back to the area, we would be thrilled to host you again.

Mark Iliffe10
ENE 2024
The apartment was well located, clean and modern. The host was responsive and helpful. Thank you
Respuesta del Departamento de Calidad

Dear Mark,

Thank you for taking the time to leave such a positive review. We´re delighted to hear that you found the apartment well-located, clean, and modern. It´s wonderful to know that our responsiveness and assistance added to your experience. If you ever find yourself back in the area, we would be more than happy to host you again.

Pamela Lally2
ENE 2024
We booked this place for 2 adults and 2 children (12 & 8). Space wise the apartment was enough and location was also good. However the place smelt like a sewer. The smell was unbearable to the point that we slept with the windows open and jackets on. We requested the host to do something about it but nothing fixed the terrible smell coming from not only the toilets but also the shower and sink drains. In addition to that the linens had stains all over it including 2 of them had dried food or something resembling nose boogers. They switched them out quickly. This Airbnb did not meet our standards as the smell was too horrible to bear.
Respuesta del Departamento de Calidad

Dear Pamela,

Thank you for your recent review. We´re pleased to hear that the apartment´s size and location met your needs. However, we sincerely apologize for the odor you encountered during your stay. Despite our efforts to address the issue, we regret that we were unable to fully resolve it to your satisfaction. On some occasions, these unusual odors arise due to external agents such as the weather; nonetheless, we take your feedback seriously and have taken immediate steps to investigate and rectify the situation to prevent any future occurrences. Additionally, we apologize for the stained linens and appreciate your understanding as we promptly replaced them. Your satisfaction is our top priority, and we value your input as we strive to improve our accommodations and service. Should you return to the area, we would be grateful for the opportunity to provide you with a more enjoyable experience.

Mary Louise Mitterhoff10
DIC 2023
Well-furnished modern space in a great old building. Very close to lots of restaurants and night life, walkable to lots of neighborhoods.
Respuesta del Departamento de Calidad

Dear Mary Louise,

Thank you for your positive review. We´re pleased to hear that you enjoyed our well furnished modern space in the charm of an old building. It´s great to know that our location near restaurants and nightlife, as well as its walkability to various neighborhoods, contributed to your positive experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

Katell Darrort8
DIC 2023
Logement propre et agréable, bien équipé, situé dans une petite rue assez animée et proche du centre, emplacement idéal (à 10 minutes de la Giralda à pieds, proche d´une supérette et de plusieurs restaurants). Les chambres donnent sur un patio et sont donc au calme, la literie est de bonne qualité. Clim réversible fonctionne bien (nous avons eu besoin d´un peu de chauffage le matin et le soir). Seul bémol les mauvaises odeurs dans les salles de bain.
Respuesta del Departamento de Calidad

Dear Katell,

Thank you for your positive review and kind words about our clean, pleasant, and well equipped accommodation. We appreciate your feedback regarding the unusual odor in the bathrooms, it´s worth noting that such odors can sometimes be weather related, nevertheless, we apologize for any inconvenience and want to assure you that we are looking into this matter. We´re pleased to know you enjoyed the central location and the comfort of our amenities. We hope to welcome you back for an even better experience in the future.

Richard Maimon10
DIC 2023
Excellent stay in Seville. Terrific apartment, exactly as photographed and described. Short walk to major sites including the Cathedral, Giralda, and Alcázar in one direction and the Triana Market across the river in the other. In a neighborhood with great character, fantastic tapas bars and restaurants minutes away. Enjoyed visiting the landmark bullring during the off season, which is very close.. Excellent communication with host. We hope to visit again!
Respuesta del Departamento de Calidad

Dear Richard,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department

Jacinta Russell8
DIC 2023
Great location and the hosts were very organised to assist us for remote check in.
Great location and very comfortable decor with everything you need.
There was a bad stench from the bathroom drains which we could not alleviate during the stay.
Respuesta del Departamento de Calidad

Dear Jacinta,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.

We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department

Sky-Lee Martin10
DIC 2023
We enjoyed 5 nights with our teenage sons. The apartment was cosy and absolutely stunning to live in. Everything was excellent, the only 2 things I could comment on was that there was a smell in the bathrooms that we couldn´t work out. And not enough coffee supplied for a 5 night stay. It wouldn´t stop us coming back. All beds so comfortable. So many high quality restaurants close by. We loved Catalina on the corner for a wine.
Respuesta del Departamento de Calidad

Dear Sky-Lee,

Thank you for choosing to stay with us and taking the time to share your experience. We´re delighted to hear that you enjoyed your stay and found the apartment cozy and stunning. Your feedback is valuable, and we apologize for any inconvenience regarding the unusual smell in the bathrooms, which may be caused by weather conditions. However, we´ll address this issues promptly to enhance our future guests´ experiences. Regarding the coffee, our goal is to make our guests´ arrival as enjoyable as possible. Therefore, the provision of coffee, sugar, salt, among other details, is a courtesy to allow our clients enjoy their first day without any concerns. We´re glad the comfortable beds and the proximity to high-quality restaurants made your stay enjoyable. We look forward to welcoming you back.

Aparna Iyer8
DIC 2023
The apartment is as per the pictures and most of the tourist spots are 10-15 minutes away. There was some issue in the bathrooms because of which the bad odour was strong. Other than this issue, rest all was a comfortable stay.
Respuesta del Departamento de Calidad

Dear Aparna,

Thank you for your valuable feedback. We´re pleased to hear that the apartment met your expectations and that you enjoyed its proximity to tourist spots. We apologize for any inconvenience caused by the issue in the bathrooms, and we appreciate your understanding. Weather conditions can sometimes impact odors, and we assure you that we are addressing this matter promptly. Your comfort is our priority, and we hope to have the opportunity to welcome you back for an improved experience in the future.

David Cohen10
DIC 2023
Genial. ¡Gracias!😀😃😄
Respuesta del Departamento de Calidad

Dear David,

Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.

Yoann Gouelou10
DIC 2023
Très bel appartement, idéalement placé !!
Respuesta del Departamento de Calidad

Dear Yoann,

Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.

Jamie Crawford10
NOV 2023
Very good apartment. Lovely place, in the heart of Seville, would highly recommend
Respuesta del Departamento de Calidad

Dear Jamie,

We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.

Sonia Valero10
OCT 2023
logement spacieux haut sous plafond, avec du caractère, tout a fait correspondant aux photos. Pendant notre semaine, logement calme, au 1er avec ascenseur pour les personnes à mobilité réduite. Accessible à n importe quelle heure, via code de porte d entrée et code au niveau de la serrure, ce qui m a rendu perplexe quand j ai su que les arrivées après 21h étaient facturées 30€ 😱😱 ( pas de déplacement de l hôte 🤔 ). Proche du canal, ce qui fait une bouffée d espace, après les nombreux km de marché, pour un peu de repos sur les quais. Proche de nombreux resto, aussi bien touristique, que local et de bonne qualité/prix. Proche d un supermarché(5´) Mas, bien achalandé, pratique pour ceux qui veulent faire la cuisine, dans le logement qui est bien équipé. Bonne literie, sdb propre et confortable Beaucoup d espaces de rangement Proche du quartier de Triana, ou vous trouvez un marché qui permet de ramener des spécialités locales. 10´ de la cathédrale/palais
Respuesta del Departamento de Calidad

Dear Sonia,

Thank you sincerely for sharing your detailed feedback. We´re thrilled that our spacious, characterful accommodation met your expectations, offering tranquility and accessibility, especially with the elevator for those with reduced mobility. We´re delighted you enjoyed the proximity to the canal, diverse restaurants, and a well-stocked supermarket, providing convenience for cooking in our well-equipped space. Your positive remarks on the comfortable bed, clean and well-appointed bathroom, and ample storage space are truly appreciated. Regarding the late arrival fee, we regret any misunderstanding about it. We always try to be transparent with our guests, so the information about our late check-in policy and associated charges is readily available on our website, allowing potential guests to review it before making a reservation. While we understand your concerns, we offer a personalized check-in service to ensure a warm and welcoming arrival experience for our guests. This approach is intended to provide a more personal and hospitable touch to your stay. We´re grateful for your kind words and hope to welcome you back for another enjoyable stay.

Alvaro Vazquez Vela10
OCT 2023
precioso alojamiento, muy bien ubicado
Respuesta del Departamento de Calidad

Estimado Alvaro,

Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento. Su satisfacción es nuestra meta y nos llena de orgullo haber cumplido con sus expectativas.

Mike Wallach10
OCT 2023
Very nice, easy walk to most everything. One suggestion is to tell people who have car to park at AUSS Market del Arsenal parking lot. Easy walk to genteelhome
Respuesta del Departamento de Calidad

Dear Mike,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay, and thank you for the suggestion about parking. Your remarks inspire us to continue delivering outstanding service.

Consuelo Polheim Guber10
OCT 2023
Com certeza ficaria novamente. Apartamento estava limpo, roupas de cama e banho impecáveis, o atendimento da empresa que aluga é fantástico, sempre atenciosos, o apartamento é exatamente como está nas fotos. A localização é simplesmente fantástica, especialmente para nossa família que não estava de carro. Da estação ao apartamento são 15 minutos. O apartamento fica próximo de restaurantes, bares, próximo da giralda, praça do touro, mercado, entre outros pontos turísticos. A cidade é linda e o povo acolhedor! Amei nossa estadia.
Respuesta del Departamento de Calidad

Dear Consuelo,

Thank you for your kind words. We are delighted to hear that you had such a positive experience during your stay. It´s wonderful to know that you found the apartment clean and well-maintained, and that our rental service met your expectations. We take pride in offering a fantastic location and are thrilled that you enjoyed its proximity to various attractions and amenities. Seville is indeed a beautiful city, and we´re grateful for your appreciation of its charm and the warm hospitality of its people. We would be thrilled to welcome you back in the future.

Supreet Bola10
OCT 2023
Very beautiful place. Great location and clean!
Respuesta del Departamento de Calidad

Dear Supreet,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department

Colleen Merrett6
OCT 2023
Not a good beginning. After several messages confirming our arrival time/place etc., no one there to greet us. Standing outside building, finally received messages with instructions on how to get in. Once inside, no paper instructions but a “QR code” finally received via a message. We originally requested someone to meet us in order to “walk us through” in a friendly manner, as has always been our experience in the past. Someone did finally appear one and one half hours after our arrival - very nice person but wasting our time as was not able to help with questions we had. Location good, clean, but would have preferred paying a bit more and going to a hotel where we would have had the positive assistance of staff. Perhaps this is a “professionally run” business but we would question the “professional” bit as there seemed to be a lack of communication and organisational skills. Not in the spirit of our past excellent experiences with Airbnb. To be fair they have apologised.
Respuesta del Departamento de Calidad

Dear Colleen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced upon your arrival. Your comments are truly valuable to us, and we are committed to improving our service.

We understand that the lack of a warm welcome and timely assistance is not in line with your past positive experiences, and for that, we are deeply sorry. We aim to provide a high level of service, and it´s clear that we fell short during your stay.
Rest assured that we are addressing the issues you raised, particularly in terms of communication and organizational skills. We will work diligently to ensure that such situations do not happen again in the future.

We appreciate your kind words about the location and cleanliness of the property, and we hope you would consider giving us another opportunity to serve you in the future. We are committed to providing a more pleasant and seamless experience during your next visit. If you decide to return.

Once again, we apologize for the inconvenience you faced and thank you for your valuable feedback.
Kind regards,
Quality Department

Anne Willie8
OCT 2023
Fantastic location, everything in a walking distance. Apartment looks much bigger in photos. The living room rug, and some of the upholstered pieces need a clean. Beds were super comfy, nice bed linen. Great place but I suppose because it is constantly booked, it doesn’t ever get a deep clean.
Respuesta del Departamento de Calidad

Dear Anne,
We sincerely appreciate your review and feedback about the fantastic location and overall comfort of the apartment. We take cleanliness very seriously and maintain high standards in this regard, which includes regular cleaning and upkeep.

We strive to provide accurate and transparent information through our website, with photos and descriptions, to ensure guests have a clear understanding of what to expect. We are sorry to hear that your perception did not align with what you anticipated based on the images.

Your input is valuable to us, and we will certainly look into the condition of the living room rug and the upholstered pieces to make sure they meet our high standards. Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, providing an even more enjoyable stay.
Kind regards,
Quality Department

Volker Groß10
OCT 2023
No ha dejado ningún comentario.

Kathleen Keegan8
OCT 2023
A wonderful location and clean and very responsive!! Would recommend!
Respuesta del Departamento de Calidad

Dear Kathleen,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department

Aaron Perry10
SEP 2023
Exactly what you´d expect from a company running the apartment; accurate advert, easily accessible and very responsive to messages. The apartment is in a very good location, with most areas of Seville within 15-20 mins walk. The local amenities are also very good and are in very close proximity. Our only reservation would be the cleanliness of the apartment (rubbish and clothing left behind). Otherwise, very pleasant.
Respuesta del Departamento de Calidad

Dear Aaron,
Thank you for taking the time to share your feedback about your recent stay with us. We´re delighted to hear that you found our apartment accurately represented, easily accessible, and appreciated our responsiveness to your messages.

The location is indeed a strong point, making it easy for guests to explore various areas of Seville within a short walk. We also take pride in the proximity to local amenities.

We apologize for any cleanliness issues you encountered, such as rubbish and clothing left behind. We hold high standards for cleanliness and tidiness and will investigate this matter further to ensure a consistent experience for all our guests.

Your feedback is valuable, and we hope you´ll consider staying with us again in the future. We will work diligently to provide you with a more seamless and pleasant experience during your next visit.

Thank you for choosing us and for sharing your observations.

Sincerely,
Quality Department

Anne-Marie McCartan10
SEP 2023
We were two couples who stayed very comfortably in this apartment. It´s on one of the typical very narrow streets that characterizes central Sevilla. We walked everywhere, including just around one corner to experience the hum of the locals going about their day, to around the other corner and down the street that soon leads to the Isabel II bridge and Triana. For all the tourists spots, it´s just a twisty/turny 15-minute walk away. In other words, great location! Despite being one of several units in the building, the only other sounds that we heard were from another tenant´s dog who was very unhappy about being confined to his apartment. When we reported this to Genteelhome, they responded that they would look into it.
Respuesta del Departamento de Calidad

Dear Anne-Marie McCartan,
Thank you for sharing your experience of staying in our apartment. We´re pleased to hear that you and your fellow travelers enjoyed a comfortable stay in our apartment, located in one of the typical narrow streets that characterize central Sevilla. It´s wonderful that you explored the local atmosphere and could easily reach popular spots around the city.

We genuinely appreciate your concern about the neighbor´s dog. We take great care to maintain a pleasant and peaceful environment for our guests. Rest assured, we have already addressed the issue with the neighbor.

Your feedback is highly valued as it helps us continue to enhance the quality of our accommodations. We hope you consider staying with us again in the future and experiencing an even more enjoyable visit.

Thank you for choosing us, and we look forward to hosting you again.

Best regards,

Quality Department

Doug Bohrer10
SEP 2023
Well designed, extremely comfortable apartment. Great location for walking to all sites. Bed was very comfortable. Hosts were great!
Respuesta del Departamento de Calidad

Dear Doug,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Kind regards,

Quality Department

Claire Lucchini10
SEP 2023
Appartement très joli, propre et bien décoré. Le logement est bien placé dans un quartier central et idéal pour toutes les activités. Idéal pour une famille ou pour un groupe d´amis.
Respuesta del Departamento de Calidad

Dear Claire,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,

Quality Department

Jon Thompson10
SEP 2023
Great location. Centre of town, bull ring, river and great tapas bars are all within a few minutes walk. Good size supermarket just round the corner. Particularly notable is La Brunilda restaurant literally one minute walk from the property. Almost Michelin star style tapas at very reasonable prices. Booking essential. Property is on first floor via quite steep stairs but there is a lift. The contact prior to arrival asks for accurate timings and has you believe that someone meets you with the keys. Only once outside I had to call them to be given an access code. Great property. Definitely recommend
Respuesta del Departamento de Calidad

Dear Jon,
Thank you for choosing to stay at our property and for sharing your valuable feedback. We are delighted to hear that you enjoyed the great location of our apartment, as well as the convenience of having excellent tapas bars and a supermarket nearby.

We are glad to know that you had a positive experience with our property. We take pride in our high standards and are committed to providing exceptional service to our guests. Normally, we offer a personalized check-in service to ensure a warm welcome, but we understand that your experience was different on this occasion.

We apologize for any inconvenience you may have experienced with the check-in process and the initial confusion regarding the access code. Your feedback is important to us, and we will review our procedures to ensure a smoother check-in process in the future.

We appreciate your recommendation and hope that you had a memorable stay in Seville. If you decide to return to our beautiful city, we would be delighted to host you again.

Should you have any further questions or require assistance, please do not hesitate to contact us. We value your feedback as it helps us continually improve our services.

Warm regards,

Quality Department

Liz Kay10
SEP 2023
We had such a wonderful stay at this apartment which was in a great location. The apartment was very comfortable and had everything we needed during our stay. I would highly recommend.
Respuesta del Departamento de Calidad

Dear Liz,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,

Quality Department

Bhavnisha Patel10
AGO 2023
Very nice place, good location, friendly
Respuesta del Departamento de Calidad

Dear Bhavnisha,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department

Eve Laura Diotte10
AGO 2023
Great location and simply beautiful inside. Parking situation is harder, so must park in public parking further which is about 20-30 euros a night.
Respuesta del Departamento de Calidad

Dear Catherine, We´re thrilled to hear that you had a wonderful stay at our apartment and that you found our location great. Indeed, we are right in the heart of the historic center of Sevilla, just a stone´s throw away from iconic attractions like the Real Alcazar, the Cathedral, and the Metropol Parasol. Being so centrally located in this historic area means that parking can be a bit challenging at times, especially during the peak tourist season.However, we are surrounded by parking options, including public parking facilities. We hope you had a memorable time in our beautiful city, and we´d be delighted to welcome you back if you decide to visit again. Kind regards, Quality Department

Maggie Pearce10
AGO 2023
Was a great flat to stay in during our time in Seville. Host was very responsive and helpful during our stay and after!
Respuesta del Departamento de Calidad

Dear Maggie,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Kind regards,

Quality Department

Katie Wong10
AGO 2023
Great location! Close to everything. The hosts were friendly, responsive and helpful. The space is well equipped and all the appliances worked as expected. Would definitely recommend!
Respuesta del Departamento de Calidad

Dear Katie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,

Quality Department

Diana Utoeva10
AGO 2023
Beautiful apartment 7 minutes far from Catedral de Sevilla (by feet)! We didn´t even use the car, since we were right in the city center. The apartment is located in a very quiet area, even though it´s in the center. Very responsive customer support and I need to mention the good WI-FI. In my experience something rare to find in Airbnb apartments (even in 2023:D) It´s a pretty important point for me since I work remotely. Thank you very much!
Respuesta del Departamento de Calidad

Dear Diana,
Thank you so much for your positive review, highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.
The strategic location is indeed a significant aspect of our guest experience, and it brings us great satisfaction to know that it played a role in enhancing your stay.
Your choice to stay with us and your generosity in sharing your experience mean a lot. We look forward to the privilege of welcoming you back in the near future.
Kind regards.

Quality Department Manager

Kris Tang10
JUL 2023
The whole apartment was superb, felt like a new home with cozy interior. We could contact the host via instant messenger within office hours, They were very responsive, from a day before we arrived in Seville, and throughout our whole stay. The house was spacious and comfortable. There were many good restaurants within walkable distance. Greatly recommended for people visiting to Seville!
Respuesta del Departamento de Calidad

Dear Kris,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Alicia Labuda Bilbao10
JUL 2023
I stayed three weeks here with my two children. The apartment was wonderful. It was very clean, modern, and newly renovated. It has all of the amenities necessary for an extended stay. Sheets were crisp and clean. Decor was very nice and comfortable. The apartment is in an excellent location, close to the river and central. Genteel Home was extremely accommodating and responsive with any requests. They were very kind and welcoming. I would definitely stay here again and would absolutely recommend this apartment.
Respuesta del Departamento de Calidad

Dear Alicia,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Andréanne Champagne10
JUL 2023
Endroit plus que charmant et d’une propreté impeccable. Nous avons passé un merveilleux séjour à Séville. Il y a tout ce qui faut dans les alentours et à distance à pied. 100% recommandé !
Respuesta del Departamento de Calidad

Dear Andréanne,
Thank you for choosing our apartment for your recent stay. We are delighted that you enjoyed our central location. We take great pride in providing a convenient and accessible setting for our guests. Your satisfaction means the world to us, and we hope to have the pleasure of hosting you again soon. Please don´t hesitate to reach out if there is anything we can do to make your future visits even more enjoyable.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Claudia Villalpando10
JUN 2023
Comfortable stay , clean apartment like new . Plenty restaurants nearby and walkable to major tourist areas (10-20minutes) . Bedrooms were small but soundproof and a/c works very well . Black out curtains were a plus . Kitchenette was functional but probably not good for cooking big meals . Perfect size for 4 people . We would stay here again .
Respuesta del Departamento de Calidad

Dear Claudia,
Thank you for your wonderful review! We´re glad you found the apartment comfortable and clean. We appreciate your kind words and hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Andres Sierra10
JUN 2023
Excelente opción en Sevilla a un costo muy razonable
Respuesta del Departamento de Calidad

Estimado Andrés,
Muchas gracias por su amable evaluación, ha sido un placer tenerlo como cliente.
Un saludo.
Jose L.H. Campos
Director de Calidad

Claire Mazza10
JUN 2023
The apartment was beautifully decorated, very conveniently located, clean, had all the amenities and so charming. I would stay here again. The young lady, Mariel, who showed us the apartment was also very kind and helpful.
Respuesta del Departamento de Calidad

Dear Claire,
Thank you for your wonderful review! We´re delighted to hear that you enjoyed the beautifully decorated apartment and its convenient location. We appreciate your kind words about Mariel´s assistance. We look forward to hosting you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager

André Mourão10
JUN 2023
Bem localizado, bem estruturado e perto de tudo. Valeu à pena a estadia.
Respuesta del Departamento de Calidad

Dear André. Thank you for your kind review. We´re glad you enjoyed your stay at our apartment. We hope to see you again if you decide to come back to our city. Best regards. Jose L.H. Campos Quality Department Manager

Maria Mujica10
JUN 2023
Impecable y altamente recomendable.
Respuesta del Departamento de Calidad

Estimada María, Su generosa retroalimentación es muy apreciada. Es alentador saber que nuestros esfuerzos han tenido un impacto positivo en usted. Esperamos tener la oportunidad de alojarle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Julie Kitto10
MAY 2023
The apartment was in a great location and was beautifully presented, being almost brand new. We spent a wonderful few days exploring Seville and would definitely return to the apartment and recommend it to family and friends. Check in was simple and we were greeted by a very friendly host. Thank you!
Respuesta del Departamento de Calidad

Dear Julie, thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Jose L.H. Campos
Quality Department Manager

Kamini Khatri10
MAY 2023
Our host was super helpful, nice and professional which made the experience. The apartment is located in a nice neighborhood with good dining options and walkable to the beautiful sites of Seville. The apartment was clean and felt like home. We would definitely stay here again in the future.
Respuesta del Departamento de Calidad

Dear Kamini,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.

Jose L.H. Campos
Quality Department Manager

Eduardo Alvarado10
MAY 2023
Buena ubicación. Céntrico y seguro.
Respuesta del Departamento de Calidad

Estimado Eduardo:
Agradecemos profundamente su comentario positivo. Nos complace saber que ha valorado la ubicación céntrica y segura de nuestro apartamento. Es nuestro objetivo proporcionar la mejor experiencia a nuestros huéspedes. Esperamos tener el placer de recibirle nuevamente en el futuro.

Jose L.H. Campos
Director de Calidad

Angèle Marion8
MAY 2023
Logement au centre de Séville, permet d’accéder aux centres d’intérêt à pieds. Rue calme, appartement bien décoré et propre. Parking à proximité pour laisser la voiture le temps du séjour ( environ 350m ). Je recommande.
Respuesta del Departamento de Calidad

Dear Angèle,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.

Jose L.H. Campos
Quality Department Manager

Taiane Castro10
ABR 2023
Amazing place! Host was super attentive, place looked exactly like the photos, amazing location and amenities. Look no further!
Respuesta del Departamento de Calidad

Dear Taiane,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.

Jose L.H. Campos
Quality Department Manager