El apartamento está situado en la planta baja de un moderno edificio, el cual a pesar de estar enclavado en la zona centro de la ciudad, dispone de todos los elementos modernos y renovados.
Esta vivienda se compone de un salón exterior amueblado con todo detalle y con mobiliario de diseño. La cocina está incorporada al salón, y es moderna, de calidad, y bien equipada.
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de restauración cuya carta puede consultar aquí
• Este establecimiento cuenta con un servicio propio de guarda y custodia de equipajes de lunes a viernes (excepto festivos), para clientes premium, con recogida por nuestro personal en el propio apartamento. Las tarifas son de 5€ por bulto. Sábados, Domingos o Festivos, pueden usar el servicio de otras empresas en locales habilitados para ello, a unos 5€ por maleta apróx.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Apartamento Recaredo I
de a
Just a complaint, there was a drain smell.
Confortevole, pulita, ben attrezzata, silenziosa e ben isolata pur trovandosi in una strada trafficata, dove volendo passano autobus che portano ovunque Comoda per andare in centro alla Cattedrale e all´Alcazar - 20 minuti a piedi - e vicina alla stazione dei treni - 10 minuti a piedi. C´è un Carrefour Express attreversata la strada e vari bar bistrot nelle vicinanze. Pur non essendoci una persona ad accogliere l´ospite, il personale è molto disponibile e gentile e da tutte le istruzioni necessarie per accedere facilmente all´appartamento. Tornerei certamente.
The apartment self was nice and clean. It has everything you could need but the apartment I had has unfortunately a very bad humid / poor ventilated smell and because I had one ground floor, with windows facing the street and at the back side, the Hal with the lift, wasn’t an easy, private/ quiet way to open the windows to ventilated it. Also as solo traveler with certain age, to be next to the building entrance with people walking in/ out the heavy door, people talking and facing the street on a ground floor, doesn’t gave me a quiet sleep.
Respuesta del Departamento de Calidad
Dear Alessandra,
Thank you for sharing your feedback with us. We are pleased to hear that you found the apartment clean and well-equipped.
We regret that you experienced an occasional odor during your stay. In recent weeks, Seville has experienced unusually humid weather due to persistent rainfall, a rare phenomenon in the area that may have intensified certain odors in the city. Nevertheless, we will review the apartment to ensure the utmost comfort for our guests.
Regarding soundproofing, we understand that the natural activity of a building with neighbors and the occasional passage of people at the entrance may not align with everyone´s expectations. While these factors are beyond our control, we strive to provide the highest level of comfort. Rest assured that we have taken note of your feedback and are implementing improvements in the acoustic insulation to minimize any external noise as much as possible.
We truly appreciate your comments, as they help us continue refining the guest experience. We hope to have the pleasure of welcoming you again in the future and ensuring an even more enjoyable stay.
Quality Department.
Respuesta del Departamento de Calidad
Estimado José Luis:
Gracias por compartir su opinión con nosotros. Nos alegra saber que encontró el alojamiento bonito y que cumplió su función durante su estancia. Sin embargo, lamentamos que haya encontrado algunos aspectos de mantenimiento que no cumplían con sus expectativas. Apreciamos sinceramente que nos haya señalado estos detalles, ya que nos permiten identificar áreas en las que podemos mejorar. Trabajaremos para revisar lo mencionados y asegurarnos de que se mantenga la calidad de la vivienda para el disfrute de nuestros futuros huéspedes.
Agradecemos su comprensión y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Si tiene alguna sugerencia adicional o petición, no dude en ponerse en contacto con nosotros.
Atentamente,
Departamento de Calidad
Nothing
L´emplacement manque rangement. On sent une volonté d´isolation sonore, malgré cela on entend beaucoup les bruits de la rue. Prévoir des boules quies. Cela ne nous a pas empêcher de passer un bon séjour.
Respuesta del Departamento de Calidad
Dear Raimbault,
Thank you for your feedback. We are glad to hear that you appreciated the modern decor, cleanliness, and the amenities available upon your arrival, such as the coffee capsules, washing machine, and dishwasher. We also appreciate that the location suited your needs, with nearby restaurants, cafés, and shops, as well as the proximity to the train station.
However, we regret the inconveniences you experienced during your stay. While we make efforts to ensure sound insulation, we understand that external noise can sometimes be noticeable, especially in lively city areas. Nevertheless, we will take your comments into consideration and we will review the soundproofing system to make the necessary improvements.
We´re pleased that despite these inconveniences, you were still able to enjoy your time with us, and we hope to welcome you again in the future.
Quality Department.
Ubicación y el apartamento en sí
Muy mal olor constantemente, a cañería rota, muy desagradable
Respuesta del Departamento de Calidad
Estimado Daniel:
Gracias por sus comentarios. Nos complace saber que la ubicación fue conveniente y que el apartamento, en general, fue de su agrado. Sin embargo, lamentamos que la presencia ocasional de olores haya afectado su estancia. Es importante resaltar que estos incidentes provienen de sistemas de fontanería externos, y su intensidad puede verse influida por condiciones meteorológicas como la lluvia o la humedad, que amplifican su presencia de manera puntual. No obstante, tenga la seguridad de que nuestro equipo está trabajando activamente para minimizar el impacto de estos factores externos y evitar que afecten la experiencia de nuestros huéspedes. Agradecemos su comprensión y valoramos sus comentarios, ya que representan una valiosa oportunidad para mejorar nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una estancia más placentera.
Departamento de Calidad.
Todo
Nada, estaba todo perfecto
The property was a good size with a fully equipped kitchen and washing machine that was helpful for a 3 night stay halfway through our trip to Spain. The property was within a 15-20 min walk of all the main sights and a short walk to the train station
There was a terrible smell of stagnant water in the apartment that got much worse anytime the upstairs neighbours using their sink/toilet/dishwasher. Additionally, the shower was made to be wheelchair accessible with a small barrier surrounding the shower that did not seal. This meant anytime we had a shower, the entire bathroom was soaked. We contacted the hosts twice. The first time there was no follow up (grated it was New Years Eve, so we weren’t expecting a quick response) but someone entered our apartment. The second time the host assured us the issue was resolved, but no changes were made. The smell made staying in the apartment unappealing, and the shower issue, while functional, was a disappointment
Respuesta del Departamento de Calidad
Dear Stephanie,
Thank you for sharing your feedback. We are pleased that you found the apartment spacious and well-equipped for your stay, and that its location provided convenient access to both the city’s main attractions and the train station.
Regarding the bathroom, we would like to highlight that it is specifically designed to be accessible for individuals with reduced mobility, as part of our commitment to inclusivity. We understand that its design may differ from standard bathrooms, but we offer a range of properties with different characteristics so that each guest can choose the one that best suits their needs. Nevertheless, we have reviewed its functionality and made the necessary improvements while ensuring it remains fully adapted. On the other hand, we regret any inconvenience regarding the occasional presence of odors. However, it is important to highlight that external factors such as climate and humidity can influence this, making it more noticeable during particularly damp or rainy periods. We assure you that we continuously take measures to minimize such occurrences, although in certain weather conditions, their temporary presence may be unavoidable.
We appreciate your understanding regarding the aspects mentioned. Your feedback is valuable to us, and we will continue working to provide the best possible experience for our guests. We appreciate your time and hope to have the opportunity to welcome you again in the future.
Quality Department.
Location was fantastic, plenty of bars and restaurants nearby. 15 minute walk to the city centre so a bit cut off from the bulk of tourists. Property good size, decently equipped kitchen with all the essentials for a short stay. Two small Carrefours within minutes by foot, larger supermarkets close too. Price was also exceptionally good compared to what was left available at time of booking, so value for money was high.
Several small issues with my assigned property, V1 - as mentioned in other reviews, the bedroom and living room face onto the street at ground floor level. The other window at the back of the apartment looked onto the internal courtyard. Meant considerable noise and lack of privacy - had to keep curtains/shutters closed at most times. I also found the accessible bathroom a bit grubby. The ceiling panels ended up with a small leak due to heavy rain. The property did have someone come round to fix it almost immediately, but it felt like a temporary fix and the workers were unable to clean up properly leaving debris and dirt behind them. I also felt the hosts were a bit overbearing. I had to confirm personal data with them several times on two different websites (further to my Booking info). They instructed me to inform them of my exact time of arrival at the airport to ensure someone could give me keys - then on arrival they texted me an unlock code. They continued to WhatsApp me for feedback several times throughout my stay.
Respuesta del Departamento de Calidad
Dear James,
Thank you for sharing your thoughts with us. We are pleased to hear that you appreciated the location, the size of the property, and the value for money. We always aim to provide our guests with a comfortable and well-equipped space for their stay, and we’re glad that these aspects met your expectations.
However, we regret that you experienced issues with privacy and cleanliness. As the apartment is located on the ground floor, as specified on our website, there may be moments when, if the windows are kept open, there is a possibility of visibility towards the interior, which is quite normal. For privacy, closing the curtains should be sufficient. Regarding the noise, we apologize for any inconvenience this may have caused. We will review and work on the soundproofing system to improve it and prevent similar situations in the future.
Regarding the cleanliness and maintenance issues, we apologize for any inconvenience caused. We understand the importance of a spotless environment, and we are committed to ensuring that our apartments meet the highest standards. We appreciate that you brought these issues to our attention, and we will take the necessary steps to improve our procedures and the overall experience for our future guests.
We also appreciate your feedback about the communication process. We always strive to keep our guests informed and assist with any details they may need during their stay, but we apologize if you felt it was excessive. Your experience is valuable to us, and we will review our approach to ensure a balance between being helpful and respecting our guests’ privacy.
Thank you again for your comments, and we hope that, despite the issues mentioned, you had an enjoyable time in Seville.
Quality Department.
Su decoración
El ruido exterior
Respuesta del Departamento de Calidad
Estimado Juan Fernando:
Le agradecemos mucho su comentario y nos complace saber que la decoración de nuestro establecimiento fue de su agrado.
En cuanto al ruido exterior, lamentamos sinceramente cualquier inconveniente que esto haya podido causarle. Le aseguramos que todos nuestros alojamientos están equipados con ventanas que aíslan el ruido, ya que la tranquilidad y el descanso de nuestros huéspedes son uno de nuestros principales objetivos. No obstante, hemos tomado nota de su comentario y procederemos a revisar el sistema de insonorización para asegurarnos de que cumple su función correctamente.
Apreciamos su comprensión y su valiosa retroalimentación, que nos ayuda a seguir mejorando la experiencia de nuestros huéspedes.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimado Salvador:
Gracias por compartir su comentario con nosotros. Nos alegra saber que, en general, su estancia fue satisfactoria. Lamentamos los inconvenientes que experimentó con la ducha y las cortinas, y le aseguramos que tomaremos su observación en cuenta para revisar y mejorar el sistema. Esperamos que, a pesar de este detalle, haya disfrutado de su estancia y de nuestra maravillosa ciudad. Será un placer darle la bienvenida nuevamente en el futuro.
Ubicación y buen aislamiento del apartamento aún estando pegado a la calle en un bajo. Cocina completamente equipada (de las mejores que he visto). ¡Muy espacioso y cómodo para dos personas!
El baño al ser adaptado para discapacitados y tener cortinas cortas, era difícil mantenerlo limpio durante las duchas. Había algo de olor a humedad.
Respuesta del Departamento de Calidad
Estimado Ricardo:
Muchas gracias por compartir su opinión con nosotros. Nos alegra saber que disfrutaron de la ubicación, el aislamiento del apartamento y que la cocina completamente equipada cumplió con sus expectativas. Es un placer saber que encontraron el espacio amplio y cómodo para su estancia.
Tomamos nota de sus observaciones sobre el baño y la presencia de olor. Respecto a este ultimo, la presencia de olores puntuales esta muy condicionadas por agentes externos como el clima, que puede provocar la aparición del mismo. Aun así, Lamentamos cualquier inconveniente que esto haya podido causar y revisaremos estos detalles para mejorar la experiencia de nuestros huéspedes. Ha sido un placer servirles y esperamos tener la oportunidad de recibirles nuevamente en el futuro.
Departamento de Calidad.
La persona que ens va atendre va ser molt atenta i va estar pendent de qualsevol incidència
Respuesta del Departamento de Calidad
Dear Francesc,
Thank you for your kind words. We are delighted to hear that you found your stay both pleasant and comfortable. It’s wonderful to know that the person who assisted you was attentive and ensured everything went smoothly. We appreciate your feedback and hope to welcome you again in the future.
Quality Department.
The only thing I would recommend is some heavier curtains for the bedroom. Street light is very bright when you’re trying to get to sleep!
Respuesta del Departamento de Calidad
Dear Jordan,
Thank you for your kind words and for highlighting the location, ease of access, and excellent facilities. We´re delighted you enjoyed your stay. We also appreciate your suggestion regarding heavier curtains for the bedroom. Ensuring a comfortable sleeping environment is important to us, and we will certainly review this to see how we can improve.
Thank you again for your feedback, and we hope to welcome you back in the future.
Quality Department.
Excellent location, clean apartment. Spacious
There was a leak in the bathroom but it was sorted fairly quickly
Respuesta del Departamento de Calidad
Dear Usama,
Thank you very much for your kind review and for highlighting the excellent location, cleanliness, and spaciousness of the apartment. We are pleased to hear that you had an enjoyable stay and that the issue in the bathroom was resolved promptly. We always strive to ensure our guests’ comfort and appreciate your understanding in this matter. We truly value your recommendation and hope to welcome you back in the future.
Quality Department.
Nothing specific
Respuesta del Departamento de Calidad
Dear Uugan,
Thank you for your kind feedback. We are pleased to hear that you found our location convenient and that the apartment met your expectations in terms of spaciousness, cleanliness, and comfort. We appreciate your comments and hope to welcome you back in the future for another enjoyable stay.
Quality Department.
It is really noticeable how much thought the owner put when he built a units. Great location , the apartment is fully equipped with everything you might need to cook to clean.
It was just great
Respuesta del Departamento de Calidad
Dear Adam L.,
Thank you for your wonderful feedback. We are thrilled to hear that you found great value for your stay and that you would return at any opportunity. It´s gratifying to know that you appreciated the thoughtfulness that went into the apartment´s design and that its location met your expectations.
We are also glad that you found the apartment fully equipped with everything you needed for cooking and cleaning. Your positive remarks are greatly appreciated, and we look forward to welcoming you back in the future.
Quality Department.
The location is very good for people who like walking. about 20 min walk to most of the historic monuments of the city.
-Communication with the company that manages the apartment is complicated. No one answers the phone mentioned on the website despite us reporting we are in trouble and we can not access the apartment. You feel like you´re interacting with robos. - The photos at the booking level do not really correspond to the reality, especially the bathroom which is completely different with a much lower quality than in the photos. - the bedding is not at all comfortable and the double bed caused us and Madam a back problem.
Respuesta del Departamento de Calidad
Dear Benzahra,
Thank you for taking the time to provide your detailed feedback. We are sorry to hear that your stay did not fully meet your expectations. We acknowledge the importance of efficient communication, and we regret any inconvenience caused by our response time. We will review this matter to ensure that such issues are addressed more promptly in the future.
With regard to the photos, we always strive to represent our apartments accurately, and we apologize if the bathroom did not meet your expectations. We will carefully review the listing to ensure it reflects the current condition of the apartment. Regarding the bedding and bed comfort, we understand that this is a subjective matter, and we regret that it did not meet your personal preferences. We will, however, evaluate the bed’s condition to ensure it meets the standards of comfort we aim to provide.
We truly appreciate your comments and will take them into account as we continue to improve the experience for our guests. Despite the inconveniences, we hope the apartment´s convenient location added some value to your stay. We remain committed to providing the best possible service and hope to welcome you back in the future under better circumstances.
Quality Department
Excelentes condições e muito bom goato na decoração. Tinhamos tudo à disposição. Excelente localização - restaurantes e loja de conveniência próximos.
Respuesta del Departamento de Calidad
Dear Carla,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Quality Department.
Neugodan miris u kupaoni i zatecen zastopan odvod umivaonika.
Respuesta del Departamento de Calidad
Dear Igor,
Thank you for your feedback and for highlighting the comfort, spaciousness, location, and the host´s dedication. We’re glad these aspects made your stay enjoyable.
However, we regret any incident during your stay. It is important to note that the occasional presence of odors can sometimes be attributed to external factors like the weather. However, we take your comments seriously and will thoroughly review the situation the to ensure it does not happen again in the future.
Thank you for bringing this to our attention, and we hope to welcome you back for an even better experience.
Quality Department.
It would be necessary to replace the mattress on the sofa in the living room. We had an apartment on the ground floor, we didn´t expect a king from the pictures on the booking. With the windows open, the noise of cars from the road is too loud, and people walking by can look into the apartment. Road noise can be heard even with the windows closed. In the bathroom, there are aids for the disabled in the shower, the bathroom curtain does not reach the floor, as a result water sprays all over the bathroom, there are no shelves, no cupboards for cosmetics, the drains stink, there are ants on the floor. For 4 people, there is only 1 small wardrobe in the room with hangers, but no shelves. In this respect, the apartment is not suitable for 4 people.
Respuesta del Departamento de Calidad
Dear Stefka,
Thank you for your feedback and for choosing to stay with us. We are pleased to hear that you found our location convenient and close to the city center and shops.
We sincerely apologize for the issues you encountered during your stay. We take your comments seriously and will address them promptly. Regarding the mattress on the sofa in the living room, while comfort preferences may vary, we will review its condition and make the necessary improvements. Additionally, please be assured that we are currently working on enhancing the soundproofing of our accommodations to ensure a more comfortable experience for our guests.
We also regret that the bathroom did not meet your expectations. We will assess the situation to ensure that the necessary upgrades and improvements are made. Your feedback regarding the wardrobe space will also be considered as we work to enhance the suitability of our apartments for larger groups. We assure you that our primary goal is to provide a satisfactory experience for our guests and we will work hard to achieve it.
We appreciate your valuable feedback and hope to have the opportunity to offer you a more pleasant stay in the future.
Quality Department
Da a una calle principal y tiene muchísimo ruido de coches a todas horas, si quieres descansar no lo recomiendo Los colchones son un poco blandos
Respuesta del Departamento de Calidad
Estimada Lucia:
Agradecemos sinceramente su comentario sobre la decoración de nuestro apartamento. Sin embargo, lamentamos mucho escuchar que experimentó molestias debido al ruido durante su estancia. La comodidad y el descanso de nuestros huéspedes son de suma importancia para nosotros, y nos entristece saber que esto afectó su experiencia.
Queremos asegurarle que estamos trabajando activamente en la mejora de la insonorización de nuestros alojamientos para garantizar el correcto descanso de nuestros huéspedes.. Tomaremos sus comentarios en consideración para implementar mejoras adicionales y abordar la situación de manera efectiva.
En cuanto a los colchones, entendemos que las preferencias pueden variar de una persona a otra. No obstante, tomaremos su observación en cuenta mientras continuamos mejorando nuestras instalaciones para satisfacer las necesidades y expectativas de nuestros huéspedes.
Agradecemos nuevamente sus comentarios, ya que nos ayudan a identificar áreas de mejora. Esperamos tener la oportunidad de recibirla nuevamente en el futuro y ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
There were four of us and the sofa bed was not made. The bed was under it was pretty dirty. Since the apartment is located right on the street, you can hear the traffic quite loudly
Respuesta del Departamento de Calidad
Dear Florian,
Thank you for your detailed feedback and for choosing our accommodation for your stay. We are glad to know that you found the location convenient and the comunication with our host was great.
We understand your concern regarding the sofa bed and its cleanliness. Typically, we do not prepare the sofa bed unless requested by our guests, as this allows us to accommodate individual preferences. However, had you informed us in advance, we would have gladly prepared the sofa for your comfort without any issue.
Regarding the noise, we understand the importance of providing a tranquil stay for our guests. Despite the fact that the perceived noise level may vary depending on local festivities or the time of year, we are actively working to improve the soundproofing system and prevent similar situations in the future.
We value your feedback as it provides us with the opportunity to enhance and exceed our guests´ expectations. We hope to have the chance to welcome you again in the future and demonstrate our ongoing efforts to deliver an exceptional accommodation experience.
Quality Department.
Clean and modern Apartment. Kitchen facilities were good
The apartment was directly on the busy street. Impossible to sleep at night. For my kids it was very hard. The shower, a real shower door would be nice, the bathroom was difficult to operate
Respuesta del Departamento de Calidad
Dear Samira,
Thank you for taking the time to share your feedback. We are pleased to hear that you found the apartment clean, modern, and well-equipped with good kitchen facilities.
We apologize for the inconvenience caused by the noise, especially for your children. We understand how important a good night´s rest is. Additionally, we appreciate your comments regarding the shower and bathroom facilities. Please be assured that we are actively working on addressing these issues to improve the experience for our future guests. Your feedback is invaluable in helping us enhance our services and accommodations.
We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay.
Quality Department.
No funciona el desagüe de la ducha.
Respuesta del Departamento de Calidad
Estimado Miguel:
Gracias por su amable retroalimentación. Nos alegra saber que apreció la ubicación de nuestra propiedad.
Sentimos las molestias causadas por el mal funcionamiento del desagüe de la ducha. Su opinión es importante para nosotros, y vamos a abordar esta cuestión con prontitud para garantizar una estancia más cómoda para nuestros huéspedes en el futuro. Agradecemos su comprensión y esperamos tener la oportunidad de darle la bienvenida de nuevo para una experiencia mejorada.
Departamento de Calidad.
Hermoso lugar y zona. Amplio tmb.
El baño se mojaba mucho al ducharse.
Respuesta del Departamento de Calidad
Estimado Ignacio:
Agradecemos sinceramente su reciente estancia en nuestro departamento y sus amables comentarios sobre el lugar y la zona. Nos complace saber que encontró el departamento hermoso, moderno y espacioso, lo que contribuyó positivamente a su experiencia.
Sin embargo, lamentamos sinceramente los inconvenientes que experimentó con el baño durante su estancia. Su retroalimentación es invaluable para nosotros, y tomaremos medidas para abordar este problema y garantizar que futuros huéspedes no enfrenten la misma situación.
Valoramos su confianza en nosotros y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una experiencia aún más placentera.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Lara,
Thank you for taking the time to share your feedback. We´re glad to hear that you found our apartment beautiful and clean, and that the service provided by Genteel Home met your expectations for arrival and city tips.
We apologize for any inconvenience you faced with during your stay. We appreciate you bringing this to our attention, and we will address these issues promptly to ensure a more comfortable experience for future guests. We understand the importance of a peaceful stay and will explore possible solutions to minimize street noise for our guests.
We´re grateful for your understanding and hope that despite these challenges, you were able to enjoy your time in our strategic and well located apartment. We value your input, and we´ll work diligently to enhance our guests´ experiences.
Respuesta del Departamento de Calidad
Dear Cristina,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Mriga,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
La posizione è comoda per visitare il centro di Siviglia. Appartamento ampio e ristrutturato da poco. Cucina ben attrezzata. Il letto della camera matrimoniale molto comodo
Il bagno è molto scomodo. Non ha piani di appoggio dove mettere le proprie cose. L´armadio della camera da letto piccolissimo considerato che il nostro soggiorno era di una settimana. Il divano letto per la terza persona molto scomodo. Abbiamo avuto degli inconvenienti che però lo staff ha provveduto a rimediare con sollecitudine
Respuesta del Departamento de Calidad
Dear Antonella,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. We are glad to hear that our staff was able to resolve the inconveniences that occurred.
On the other hand, it´s important to note that we provide detailed descriptions and photos of our apartment on our website to assist guests in making informed decisions. We regret any discrepancy between your expectations about space and reality. Regarding the sofa, we understand that the perception of comfort can vary from person to person; nevertheless, your feedback is crucial for our ongoing efforts to improve. We want to assure you that your concerns are being addressed to enhance the overall guest experience.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Modernez.
El sofá cama.
Respuesta del Departamento de Calidad
Estimado Carlos, Agradecemos sinceramente su comentario positivo y nos complace saber que consideraría repetir su estancia. Valoramos su aprecio por la modernidad de nuestras instalaciones. Lamentamos cualquier inconveniente relacionado con el sofá cama y agradecemos su opinión. Su retroalimentación es valiosa para nosotros, y trabajaremos para asegurar una experiencia aún más satisfactoria en futuras visitas. Esperamos darle la bienvenida nuevamente.
Departamento de Calidad
Céntrico
Todo me gustó.
Respuesta del Departamento de Calidad
Estimado Jeily. Queremos expresar nuestro sincero agradecimiento por su positiva reseña. Nos llena de satisfacción saber que su experiencia fue satisfactoria y que pudimos contribuir a su estancia. Esperamos tener el placer de recibirle nuevamente en el futuro y seguir siendo parte de sus viajes.
Departamento de Calidad.
Dirty towels, bathroom full of hair from previous guests and with ventilation system not working. Sewer smell throughout the apartment
Respuesta del Departamento de Calidad
Dear Elena,
Thank you for taking the time to share your feedback with us.
While we are delighted to hear that you found our location favourable, we are sincerely sorry for the challenges you experienced about cleaning. We would greatly appreciate it if you could inform our staff of any inconveniences during your stay, as we are committed to addressing concerns promptly. Our commitment to cleanliness is paramount, and we sincerely apologize for falling short of our usual standards in this instance. Your feedback is invaluable, and we are taking immediate steps to rectify the situation to ensure a better experience for future guests.
We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back in the future, providing you with an improved and enjoyable stay.
Quality Department.
La ubicación es excelente para poder acercarse al centro. A pesar de dar a una avenida principal, no era extremadamente ruidoso, aunque algo sí se oía. La decoración del sitio era muy bonita.
Respuesta del Departamento de Calidad
Estimado Fernando. Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Estamos constantemente luchando por la excelencia en hospitalidad, y sus comentarios nos alientan. Esperamos con ansias su próxima visita.
Departamento de Calidad.
Forte odore di scarico Zona rumorosa (appartamento al piano terra è sulla strada principale molto trafficata) Finestre direttamente sul passaggio pedonale Mancanza di privacy
Respuesta del Departamento de Calidad
Dear Fabrizio,
We sincerely appreciate you for sharing your experience with us following your recent stay at our apartment. We are delighted to hear that you appreciated the room size and the kindness and availability of our staff. It is also reassuring to know that you experienced excellent Wi-Fi connectivity during your stay.
We deeply regret any inconvenience you experienced regarding the strong odor in the bathroom. We understand that this can be bothersome, and we want to ensure that our guests have a comfortable experience. We will immediately investigate the odor issue as it appears to be an isolated incident to prevent its recurrence in the future.
Regarding the noise and the location of the apartment, we always strive to be transparent with our customers, and the location of our accommodations can be found on our website when making a reservation to avoid any misunderstandings. Furthermore, our apartments are equipped with windows designed to insulate external noise and ensure guest rest; we regret that this was not the case in your situation and will review and take necessary actions to prevent future inconveniences.
Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, providing a more satisfactory experience.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Pablo,
Thank you very much for sharing your experience with us after your recent stay. We value your feedback and appreciate you taking the time to express your impressions.
We are very sorry to hear that you experienced discomfort due to external noise. It is understandable that in a location like ours, very close to the heart of the city, there are advantages and some disadvantages, such as occasional noise. However, we would like to point out that our windows are equipped with glass that provides sound insulation. That being said, we will review the situation again to ensure that everything is in order, and if necessary, we will take additional measures to address this in the future.
We sincerely apologize for any inconvenience you experienced regarding the possibility of leaving your luggage at the hotel after check-out. We want to clarify that, on some occasions, the limitation to do so is due to cleaning and preparing the apartment for future guests. Nevertheless, our customer service team is always available to provide information about the nearest luggage storage facilities to our guests so they can enjoy their last day in the city.
Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, offering an even more enjoyable experience.
Warm regards
Quality Department
No
Respuesta del Departamento de Calidad
Dear Sergii,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Olga,
Thank you for your positive feedback.
We´re pleased to hear that you found the location convenient, the space clean and comfortable. Your recommendation is greatly appreciated. If you ever plan to visit again, we´d be more than happy to welcome you back.
Best regards,
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Leonid,
Thank you so much for your kind words. We are thrilled that you enjoyed the apartment and found it well-equipped. We appreciate your positive feedback and hope to host you again soon. Sevilla truly is a wonderful city.
Kind regards.
Jose L.H. Campos
Quality Department Manager
L´appartement au rdc donne sur la rue et le bruit en soirée jusqu´à 2h et les sirènes était tellement bruyant que cela était énerver. Impossible de m´endormir tôt. Il faut penser à améliorer le vitrage et l´insonorisation.
Respuesta del Departamento de Calidad
Dear Marie,
We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will continue to uphold our commitment to exceptional service to ensure your next stay is even better.
Jose L.H. Campos
Quality Department Manager
l´emplacement est excellent et les équipements est très bien
le bruit à extérieur difficile à dormir la nuit
Respuesta del Departamento de Calidad
Dear Soumaya,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Maelys,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Nicolás:
Le damos las gracias por elegir nuestro apartamento y por evaluarnos. Esperamos poder volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimado Raúl:
Gracias por evaluarnos. Nos alegramos enormemente de que disfrutara de su estancia con nosotros. Esperamos tener la oportunidad de recibirle de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Nos tocó la planta baja y eso fue una pesadilla, como si estuviéramos en plena calle o en una terraza de un restaurante. Parecía como si el piso no estuviera insonorizado completamente y toda la gente pasando, hablando, gritando… como si estuvieran con nosotros en el piso. Las ventanas dan a la calle, pero cuando reservamos el apartamento no sabíamos que la calle era tan ruidosa y que aislamiento acústico no correspondía al nivel del ruido. Además estábamos con un bebe muy pequeño y nos vendieron el apartamento como un “alojamiento familiar” pero con tanto ruido no es aceptable venderlo de esa forma. Tienen que poner aislamiento acústico doble o no vender el piso bajo para familias si no quieren estropear las vacaciones de sus huéspedes.
Respuesta del Departamento de Calidad
Estimado Daniil:
En primer lugar, nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en nuestro apartamento. Es sólo a través de opiniones como la suya que somos capaces de mantener y mejorar el servicio que ofrecemos a nuestros clientes. En el edificio de Genteel Home Recaredo disponemos de una gran variedad de apartamentos (con o sin terraza, apartamentos dúplex, estudios, etc.). Sentimos sinceramente leer su insatisfacción con el apartamento reservado en esta ocasión. Para una futura ocasión le recomendamos ponerse en contacto con nuestro Departamento de Reservas; nuestro equipo será capaz de darle toda la información pertinente sobre cada apartamento para asegurarse de que reserve el tipo de alojamiento que mejor se adapte a sus necesidades y familia.
Una vez más le damos las gracias por esta opinión, esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimado Valade:
muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
Very central and well equipped apartment. Has everything you need and the sleep couch is comfortable.
Can be loud at night due to the cars on the street.
Respuesta del Departamento de Calidad
Dear Yunus,
We would like to thank you for choosing our apartment for your holidays in Seville and for the review you have shared, all of your kind words about your stay with us are great to hear.
Jose L.H. Campos
Quality Department Manager
Breakfast was not included as it was self catering
I liked Everything about the apartment
Respuesta del Departamento de Calidad
Dear Evon, thank you for sharing your comments about your stay, both positive and constructive.
We really appreciate you feedback and hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Aaron, thank you very much for your feedback.
We are glad to know that you had the opportunity to enjoy our unbeatable location, which offers an easy way to discover Seville.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Catherine for your feedback. We appreciate the time spent sharing your vacation experience in our apartment and we appreciate your kind recommendations to future guests.
We hope to see you again very soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Muchas gracias por compartir su opinión sobre su estancia, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Es un bajo y está junto a una avenida de mucho tránsito de coches y a todas horas, incluida la noche, el ruido del paso de los coches es muy molesto, eso da a entender que el aislamiento de las ventanas es mejorable.
Respuesta del Departamento de Calidad
Estimado Alberto, gracia spor elegir nuestro apartamento y por compartir sus pensamientos, tanto positivos como constructivos. Su opinión nos ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
La relación Calidad precio del apartamento que nos toco no fue la acertada .
Nos toco un bajo . los ruidos de los coches y de la gente de la calle principal durante toda la noche . bastante incomodo .
Respuesta del Departamento de Calidad
Apreciamos el tiempo dedicado a opinar sobre su experiencia en nuestro apartamento.
Nos gustaría tener la oportunidad de explicarle que siempre asignamos el apartamento elegido por el huésped y de acuerdo con la reserva.
En el edificio de Genteel Home Recaredo disponemos de una gran variedad de apartamentos (con o sin terraza, apartamentos dúplex, estudios, etc.). Sentimos sinceramente leer su insatisfacción con el apartamento reservado en esta ocasión. Para una futura ocasión le recomendamos ponerse en contacto con nuestro Departamento de Reservas, nuestro equipo será capaz de darle toda la información pertinente sobre cada apartamento para asegurarse de que reserve el tipo de alojamiento que mejor se adapte a sus necesidades.
Una vez más le damos las gracias por esta opinión, esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad