Bonito apartamento de dos dormitorios situado en la primera planta de un precioso edificio situado en Pleno Barrio Santa Cruz, cerca de la catedral, concretamente en la calle Consuelo.
Al entrar en el apartamento nos encontramos con el salón, muy acogedor, con mobiliario muy característico y de diseño. El salón cuenta con sofá y sillones además de un pequeño escritorio que mira a un patio interior con encanto. La cocina está prácticamente integrada en el salón, es moderna, cómoda y totalmente equipada con todo lo necesario.
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Apartamento Pasaje Santa Cruz II
de a
L´emplacement idéal Logement propre et bien entretenu Communication fluide, hôte à l´écoute et réactive
Tout était à la hauteur de nos attentes
Respuesta del Departamento de Calidad
Dear Kitty,
Thank you for your kind words. We are delighted to hear that you had a pleasant stay and that the apartment met your expectations. We are glad that you found the kitchen well-equipped, the beds comfortable, and the apartment safe and private. We also appreciate your understanding regarding the street noise. This is something that can sometimes be more noticeable depending on the time of year or local festivities, but in general, it is an occasional occurrence. Nevertheless, we assure you that we are always looking to improve the comfort of our guests, and we will take your feedback into consideration for future improvements. Thank you again for choosing to stay with us, and we look forward to welcoming you, your friends, and your family in the future.
La limpieza y ubicación
Que no hay aparcamiento y los públicos cercanos están distantes y llenos. No tuvimos suerte. Al salir pedimos unos minutos de más porque Llovía a cántaros, el coche súper lejos había q ir caminado con maletas, y lamentablemente fueron tan estrictos que no nos permitieron esos escasos minutos, es una pena !!! A veces hay q saltar las normas y ser un poco más flexible.
Respuesta del Departamento de Calidad
Estimado Pavel:
Gracias por compartir sus comentarios con nosotros. Nos complace saber que tanto la limpieza como la ubicación fueron de su agrado, ya que trabajamos continuamente para ofrecer a nuestros huéspedes un ambiente cómodo y bien ubicado para disfrutar de la ciudad.
En cuanto al aparcamiento, lamentablemente no contamos con estacionamiento en nuestras instalaciones. Como se menciona en la descripción de la propiedad, ofrecemos información sobre aparcamientos públicos cercanos, pero entendemos que, en ocasiones, puede resultar complicado encontrar espacio disponible, especialmente en áreas tan céntricas y dependiendo de las fechas festivas.
Por otro lado, respecto a la hora de salida, comprendemos su situación, pero nos gustaría resaltar que la hora de check-out está especificada en la descripción de la propiedad. Es responsabilidad de cada huésped tener en cuenta esta información para evitar malentendidos o inconvenientes. Además, aunque siempre intentamos complacer las peticiones de nuestros huéspedes, en su caso y por razones logísticas, no pudimos ofrecerle un check-out tardío, ya que debíamos preparar el apartamento adecuadamente para los siguientes huéspedes. Este procedimiento es imprescindible para garantizar que todos disfruten de un espacio limpio y listo para su llegada. Agradecemos su comprensión al respecto.
Una vez más, agradecemos sus comentarios, y aunque no podamos ser flexibles en ciertos aspectos debido a la organización y las normativas, siempre tratamos de ofrecer la mejor experiencia posible a nuestros huéspedes.
Departamento de Calidad.
Da localização do imóvel e da limpeza
O elevador apresentou defeito durante a estadia e não pode ser usado
Respuesta del Departamento de Calidad
Dear Jaime,
Thank you for sharing your feedback. We are delighted to hear that you enjoyed the location of the property and the cleanliness during your stay.
We sincerely apologize for the issue with the elevator. Please know that we take such matters seriously and will address this promptly to ensure it does not affect future guests.
We appreciate your understanding and hope to welcome you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Sik,
Thank you for your kind words. We are thrilled to hear you enjoyed the cleanliness, comfort, and location of the apartment, as well as the smooth check-in process. It would be a pleasure to welcome you back on your next visit to Seville.
Situación
Caldera rota durante 2 días
Respuesta del Departamento de Calidad
Estimada Cristina,
Gracias por compartir su opinión con nosotros. Nos complace saber que quedó satisfecha con la ubicación de nuestro inmueble. Sin embargo, lamentamos cualquier incidente experimentado durante su estancia.
Garantizar el correcto funcionamiento de nuestras instalaciones es nuestra máxima prioridad y lamentamos no haber cumplido este objetivo en su caso. No obstante, confiamos en que la solución proporcionada por nuestro departamento de reservas haya ayudado a mitigar parte de su insatisfacción. Le aseguramos que hemos tomado medidas para evitar que situaciones similares ocurran en el futuro.
Su comodidad y satisfacción siempre son una prioridad para nosotros y agradecemos su comprensión. Esperamos tener la oportunidad de darle nuevamente la bienvenida en el futuro para una experiencia más fluida.
Departamento de Calidad.
Me encanto el lugar , bien decorado, espacioso y super bien ubicado!! Muy limpio!
Me encanto el lugar , bien decorado, espacioso y super bien ubicado!! Muy limpio!
Emplacement idéal pour visiter Séville, tous les sites sont accessibles à pieds. Propreté impeccable et service de bagages très appréciable. Ne comptez pas sur la cuisine pour manger dans l´appartement, il n´y a aucun commerce d´alimentation à la ronde, sauf un dépôt de pain.
Notre fille avait oublié ses airpods dans l´appartement. On l´a signalé le jour même de notre départ. On pouvait les localiser précisément avec le tracker, mais on n´a jamais réussi à obtenir d´information pour les récupérer. Evidemment l´oubli est une faute de notre part, mais ça ne coutait pas grand chose de demander à la personne en charge du ménage de les récupérer.
Respuesta del Departamento de Calidad
Dear Sophie,
Thank you for sharing your experience. We are pleased to hear that you enjoyed your stay in Seville and appreciated the location, cleanliness, and our luggage service.
Regarding the forgotten headphones of your daughter, we sincerely regret that we were unable to assist you on this occasion. As part of our strict lost property policy, we searched for the forgotten item after receiving your notification, but unfortunately, we were unable to locate it. We always ensure to inform our guests about the procedure to follow for the return of any lost items, and we hold them until they can be returned to their rightful owner. However, we regret that this was not the case in your situation.
We appreciate your understanding and once again offer our apologies for the inconvenience caused. Should you require further assistance in the future, please do not hesitate to contact us. We hope to welcome you again in the future.
Quality Department.
LA UBICACIÓN Y EL APARTAMENTO.
Respuesta del Departamento de Calidad
Dear Lynda,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the apartment and the fantastic location. Seville truly is a beautiful city, and we´re glad you had the opportunity to explore it.
We sincerely apologize for the noise caused by nearby construction. While the construction work is beyond our control, we fully recognize its potential impact on your experience. Please rest assured that we have already reached out to the administrators of the site to ensure that the legally mandated rest hours are respected moving forward. We also regret the inconvenience caused by the power outage on your last day and appreciate your understanding.
We hope to welcome you again in the future and provide you with an even better experience.
Respuesta del Departamento de Calidad
Dear Arine,
Thank you very much for your kind review. We are delighted to hear that you appreciated the excellent location and the helpfulness of our staff. Providing great service is always our priority, and it is truly rewarding to know that your experience was a positive one. We hope to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Loi,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Respuesta del Departamento de Calidad
Dear Amanda,
Thank you for your kind review. We’re delighted to hear that you found the flat extremely clean and suitable for your family. It’s wonderful to know that the location was ideal for your stay. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Anotnio,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Rebecca,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Respuesta del Departamento de Calidad
Dear Colleen,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Respuesta del Departamento de Calidad
Dear Alexia,
Thank you very much for your kind review. We are thrilled to hear that you found our accommodation perfect and true to its description. It´s wonderful to know that the location suited your needs and that you had a fantastic stay. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.
Respuesta del Departamento de Calidad
Dear Ben,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Respuesta del Departamento de Calidad
Dear John,
Thank you for your kind words. We´re delighted to hear that your experience matched your expectations. If you ever find yourself back in the area, we would love to welcome you again.
Respuesta del Departamento de Calidad
Dear Dana,
Thank you for your kind words. We´re glad you enjoyed your stay. We look forward to welcoming you back soon.
Wonderful location!! Just a few steps away from excellent food and a bodega. Yet very quiet! Apartment was beautiful, comfortable and well equipped.
Respuesta del Departamento de Calidad
Dear Nathan,
Thank you so much for sharing your experience with us. We´re thrilled to hear that you had a wonderful five nights in Seville and that you found our location to be excellent, with easy access to great food and a bodega, while still enjoying a quiet atmosphere.
It´s delightful to know that you found the apartment beautiful, comfortable, and well-equipped. Your satisfaction is our top priority, and we´re grateful for your kind words.
Should your travels bring you back to Seville, we would be honored to host you again.
Quality Department.
It is located in the center of the most touristy area in the city. We could hear some late night noise with people leaving the bars and trash being collected from the square, but it was minimal.
Respuesta del Departamento de Calidad
Dear Katharine,
Thank you for your detailed feedback. We´re delighted to hear that you found our apartment lovely and comfortable, with excellent amenities for your family´s stay. It´s wonderful to know that you enjoyed the central location, nestled in Seville´s historic district, close to iconic landmarks such as the Cathedral and Alcazar.
Regarding the noise you experienced, we apologize for any inconvenience this may have caused. As we are located in the heart of the city´s most touristy area, occasional noise may be unavoidable. However, we appreciate your understanding, and we´re glad to hear that it was minimal and did not significantly impact your stay.
We´re grateful for your positive feedback about the cleanliness, comfort, and amenities of the apartment. Your satisfaction is our priority, and we hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future.
Quality Department.
No access to the front door directly with a drivable road. You will have to drag your luggage from the nearest parking / taxi. Pillows are unsupportive. No views from the apartment outside.
Respuesta del Departamento de Calidad
Dear Fikri,
Thank you for your detailed feedback. We´re pleased to hear that you enjoyed the central location of our apartment, nestled in the heart of the Old City near the Cathedral, Alcazar, and other attractions. It´s great to know that you found the amenities suitable for a small family and appreciated the tranquility despite the proximity to cafes and bars.
Regarding the access to the front door, as we are located in the heart of the city, particularly next to the Cathedral, most streets are pedestrianized, restricting vehicular access. However, there are public parking areas located just a few minutes from the apartment and accessible areas where luggage can be unloaded.
Regarding the lack of views from the apartment, our unit is situated facing an interior courtyard, ensuring the rest and tranquility of our guests. While it may not offer external views, it provides a peaceful environment. We are saddened that this arrangement was not to your liking.
We appreciate your feedback regarding the pillows, and we will take this into consideration for future improvements. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If you have any further concerns or inquiries, please feel free to reach out to us.
Quality Department.
Respuesta del Departamento de Calidad
Estimado Ignacio:
Nos complace enormemente saber que tuvo una experiencia perfecta durante su estancia en nuestro apartamento. Es gratificante saber que encontró el lugar impecablemente limpio y que nuestra ubicación fue de su agrado. Agradecemos sinceramente sus amables palabras sobre el trato recibido, es nuestro compromiso brindar un servicio excepcional en todo momento.
Su calificación de 10 nos llena de alegría y nos motiva a seguir esforzándonos para superar las expectativas de nuestros huéspedes. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Yeoju,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Nada. Pero la plancha ponedla junto a la tabla de planchar.
Respuesta del Departamento de Calidad
Estimado Juan:
agradecemos sinceramente sus amables palabras sobre nuestra ubicación, encanto y limpieza. Nos complace saber que disfrutó de su estancia con nosotros. Tomamos nota de su sugerencia con respecto a la ubicación de la plancha y la tabla de planchar, y la pasaremos al equipo correspondiente para su consideración. Valoramos sus comentarios, ya que nos ayudan a mejorar continuamente nuestros servicios para brindar una experiencia aún mejor a nuestros huéspedes. Gracias por su comprensión y esperamos darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Eric,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Parking. When we arrived the suggested parking lot was full. It was a pain to find alternative parking further away and then move the car to the 24 hour parking lot at a later time. The beds need more pillows.
Respuesta del Departamento de Calidad
Dear David,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
We appreciate your valuable feedback, as it helps us improve our services. We hope you had an overall pleasant stay in Sevilla and consider giving us another opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for sharing your observations with us.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Christie,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment.
We are glad to hear that you found the flat well. Being so central and being in a pedestrian street make direct access by car not possible, but it is possible to leave the car a few minutes walk away and enjoy a great location to discover Seville.
Thank your for your feedback,
Kind regards,
Quality Department
La seconda camera non e´ propriamente una camera, in quanto non separata da porta, bensi´ da tendone.
Respuesta del Departamento de Calidad
Dear F,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay.
On the other hand, we do apologize if you didn´t find the second room to your liking. Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Jessica, Thank you for taking the time to share your feedback. Your appreciation for the cleanliness, spaciousness, and the friendly host service is truly valued. We look forward to welcoming you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Veronique, Thank you for your feedback. Your positive remarks are truly appreciated. Additionally, we are pleased that our team was able to accommodate your early key retrieval, making your arrival smoother. We are glad to hear that you enjoyed your stay.
Quality Department
Respuesta del Departamento de Calidad
Dear Maureen,
Thank you for your kind words in your review. It´s truly gratifying to hear that our attention to cleanliness was noticed during your stay. Creating a welcoming and hygienic environment is something we take to heart, and we´re pleased to know that it contributed positively to your experience.
Your feedback encourages us to continue upholding these high standards. We appreciate your choice to stay with us and hope to have the privilege of hosting you again.
Kind regards,
Quality Department
La ubicación tan céntrica en pleno casco urbano No hay ruido por la noche Aire acondicionado
Las almohadas, son a mi gusto un poco bajas
Respuesta del Departamento de Calidad
Estimada Monica,
Agradecemos sus amables comentarios y su disposición a repetir la estancia en nuestro alojamiento. Estamos encantados de que haya disfrutado de la ubicación céntrica, la tranquilidad nocturna y el aire acondicionado.
Entendemos que las preferencias de almohadas pueden variar significativamente según los gustos personales. Lo que es cómodo para una persona puede no serlo para otra. Sin embargo, agradecemos que haya señalado su preferencia por almohadas más altas. Revisaremos este asunto y, en caso de que sea necesario, consideraremos la posibilidad de proporcionar opciones de almohadas más altas en el futuro para garantizar la comodidad de nuestros huéspedes.
Esperamos tener el placer de darle la bienvenida nuevamente en su próxima visita a la ciudad y le agradecemos sus comentarios que nos ayudan a mejorar continuamente.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimada Eva,
Gracias por la considerada retroalimentación sobre su reciente estancia. Es increíblemente gratificante escuchar palabras tan amables, que hacen que nuestros esfuerzos valgan la pena. Su satisfacción es nuestro mayor objetivo, y esperamos tener el privilegio de alojarle de nuevo en nuestro apartamento.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Alexandra.
Thank you for your wonderful review! We´re delighted that you found our apartment beautiful and enjoyed its convenient location.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Marianna.
Thank you for your lovely review and for your kind feedback, it´s help us to constantly improve in giving our customers the best possible service.
We´re glad you enjoyed the beautiful apartment´s location, amenities, and spaciousness. We look forward to hosting you again in the near future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Jose María. Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro. Jose L.H. Campos Director de Calidad.
Respuesta del Departamento de Calidad
Dear Hilda,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada María Jesús:
Extendemos nuestro más sincero agradecimiento por seleccionar nuestro apartamento como su elección de alojamiento. Su opinión significa mucho para nosotros y esperamos sinceramente que su estancia haya superado sus expectativas. Estaríamos encantados de tenerle como nuestro huésped una vez más en el futuro. Por favor, no dude en contactarnos si hay algo que podamos hacer para asegurar que su próxima visita sea aún más agradable.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Dan,
We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Janelle,
We read with great joy how much you have enjoyed your stay at our apartment. Thank you for the praising words towards the apartment. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Paola,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Natalya,
Thank you for choosing our apartment and for the description of the facilities, as well as the surroundings. We are delighted to know that you have enjoyed the area and very much look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ann Marie,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jim,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Heather,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pasaje Santa Cruz II apartment and are delighted to read that we were able to match your holiday expectations. Thank you for all the remarks on the quality of the linens, the reception team and the central location of the accommodation. We are vey happy that you had a memorable stay since the moment you arrived until the moment you departed and it will be our pleasure to welcome you back on your next trip to Seville.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Marine,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Montse:
Agradecerle sus amables palabras hacia nuestro apartamento, resaltando la maravillosa ubicación. Estaremos encantados de volver a recibirle cuando desee.
Jose L.H. Campos
Director de Calidad
beautiful and large apartment close to all strategic points. Rooms overlooking inner courtyard except for one so quiet. Communication on arrival a little complete had to wait. Be aware of the often complete parkings nearby. Recommended to choose the avenida Roma parking 20€ per day
difficult communication on arrival
Respuesta del Departamento de Calidad
Dear Maria Jose,
Thank you for reviewing your recent stay in our apartment. It is nice to hear you enjoyed the apartment. Thank you as well for the constructive comments. Being our goal to provide an excellent service, these will help us reaching that goal.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Bryan, thank yo very much for sharing your personal experience. We are glad to know that the stay with us made such a great holiday memories for your and we hope to see you on future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Lorena, thank you very much for your kind feedback. Is is such a pleasure for us to know that you enjoyed your stay so much. We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Shawn, thank you very much for your kind review. We hope to meet you in near future again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Aija T.
Quality Department
Malheureusement il y avait des travaux juste à côté d´une des chambre mais c´est indépendant de la location.
Je recommande
Respuesta del Departamento de Calidad
Dear Caroline, thank you for making us your choice accommodation in Seville and for your constructive feedback. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Joanna, thank you very muchf or your feedback. We are glad to hear that you experienced our exceptional hospitality and enjoyed your stay in Seville.
We hope to see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Greg, thank you for your feedback and your time dedicated to it.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department