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Apartamento
Romanilla

Granada · Centro

9,3 (162 valoraciones)


1-6
Personas

3
Dormitorios

2
Baños

140 m2
Superficie

Sobre el alojamiento

Apartamento de elevada calidad equipado y amueblado al más mínimo detalle. Totalmente reformado en un edificio rehabilitado del siglo XIX sin ascensor, nos transporta a otra época gracias a sus suelos hidráulicos, molduras y carpintería y mobiliario originales.

Se compone de 3 habitaciones dobles (dos de ellas incluye balcón con vistas a la Catedral), 2 baños completos, y 2 salones independientes. Además, cuenta con cocina equipada con todo lo necesario para hacer de su estancia una experiencia inolvidable.

Desde la entrada, puede acceder al salón principal, exterior y muy luminoso.
A la derecha de la entrada encontramos una habitación con dos camas individuales y balcón con vistas a la Plaza de la Romanilla y a la Catedral.

Si continuamos por la galería, nos encontramos el baño principal y el salón de verano, interior y más fresco para las temporadas más cálidas. A continuación el segundo baño y la cocina, equipada al más mínimo detalle. Un segundo dormitorio con cama de matrimonio.

Finalmente llegamos desde el salón al dormitorio principal en suite, con una cama de matrimonio y zona de estar con sofá y cheslón.

Aire acondicionado Split
Calefacción Split
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Planta 3ª Planta
Ascensor No disponible
Fibra óptica Gratis
Balcón Con vistas al exterior
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.


> VUT/GR/01860
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Valoración de la propiedad

9,3 (162 Valoraciones)

Ubicación
9,8
Calidad
9
Limpieza
9,5
Personal
9,4
Instalaciones
9,4
Recomendación
9,5

Nos interesa tu opinión


Opiniones de nuestros clientes

Kate Kershaw10
JUL 2024
We. had a lovely couple of days staying in Roberto´s comfortable and stylish apartment. It was in a great central position to explore all of Granada but still quiet at night. We all loved Granada and the flat and would definitely visit again.
Respuesta del Departamento de Calidad

Dear Kate,

We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.

Quality Department

Matthew Xu10
JUN 2024
Great place in the heart of Granada. Had everything we needed for our vacation and the hosts were very responsive.
Respuesta del Departamento de Calidad

Dear Matthew,

We are thrilled that you had a pleasant stay in Granada and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.

Joe Coppola8
JUN 2024
The location for visiting Granada can not be beat. The check-in agent was helpful and easy to reach but English was minimal. Fortunately my wife is fluent in Spanish. No parking available at site so we reserved parking garage about 15 min away. This was a moderate headache with luggage and then 3 flights of stairs to unit at end of walk (no elevator). Air conditioners and washer machine worked well. Kitchen not very well equipped. Beds are NOT comfortable and really should be upgraded to something reasonably comfortable. Overall very spacious with a lot of space to hang out and a very cool view down onto Plaza Romanilla. Bathrooms and showers are large enough however you are not allowed to flush ANY toilet paper! Final issue is abrasive neighbor downstairs. We were told at check-in not to use washer after 10pm as the neighbor would complain due to the noise. We abided by this without major inconvenience. None the less she was knocking on our door first night complaining we made too much noise walking on the floor at 11pm when you typically return from dinner in Spain. Wife quelled the situation and she did not return the remainder of our stay. Ultimately I would stay there again but not more than 2-3 nights as some of the issues do begin to wear you down.
Respuesta del Departamento de Calidad

Dear Joe,
Thank you for your detailed feedback on your recent stay in Granada. We appreciate your comments and would like to address some of the points you raised.

Firstly, we would like to highlight that on our website, you can find detailed descriptions of all our accommodations and buildings, including information on whether they have elevators or not. Additionally, due to the privileged location of the apartment, the plumbing system may be old, so we kindly ask guests not to flush toilet paper to prevent any issues.

We are grateful for your advice regarding the beds, and we will take this into consideration for future improvements. Regarding the noise issue with the neighbor, we understand the importance of rest and will ensure that all guests are respectful of quiet hours to maintain a peaceful environment.

We are glad to hear that you enjoyed the spaciousness of the unit and the view of Plaza Romanilla. We apologize for any inconvenience with the parking situation and the lack of kitchen equipment. Your feedback is valuable to us, and we will strive to make necessary enhancements for a more comfortable stay in the future.

Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit to Granada.

Quality Departmetn.

Laura Gordon-Duff10
MAY 2024
It’s even more stunning than the pictures. We loved this place so much it was hard to leave! Beautifully stylish and luxuriously comfortable. Even the location is great, on a lovely little plaza just behind the cathedral. Cannot recommend highly enough- other than for those who might struggle with 3 flights of stairs to reach it.
Respuesta del Departamento de Calidad

Dear Laura,

We sincerely appreciate your kind words. We are pleased to hear that the flat exceeded your expectations and that you enjoyed your stay. We are glad that you appreciated the location of the flat with its proximity to the cathedral.

We look forward to welcoming you again in the future.

Quality Department

Payal Chopra8
MAY 2024
The apartment was beautiful but I felt had 2 issues which were problematic. We were assigned an apartment on the 3rd floor and there was no lift. Carrying huge suitcases up and down was a huge problem. This was not clearly stated at the time of booking. The 2nd bathroom was pretty far from the bedroom which was impractical during nights.
Respuesta del Departamento de Calidad

Dear Payal,

Thank you for your feedback and for choosing to stay with us. We are pleased to hear that you found the apartment beautiful.
We regret that you encountered issues with the absence of a lift and the layout of the apartment. We strive to be as transparent as possible regarding the details of our accommodations. Information about the floor location, the presence or absence of a lift, and the distribution of rooms and bathrooms is clearly stated on our website to help our guests make informed decisions at the time of booking.
We apologize for any discomfort this may have caused and appreciate your feedback, which helps us to improve our service.
Thank you again for your comments. We hope to have the opportunity to welcome you back in the future and provide a more convenient and comfortable experience.

Wendy Sylvester-Rowan10
MAY 2024
Fantastic location and beautifully decorated apartment right in the center of town.
Respuesta del Departamento de Calidad

Dear Wendy,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Danish Saadat10
MAY 2024
This place was amazing! We didn’t want to leave and jokingly contemplated making an offer to the owner to buy the place! I wish they had some little kitchen items like olive oil, salt and pepper, etc. But otherwise it was the perfect airbnb to be in for 3 days, the location is as central as it can get! Book this place if it’s available.
Respuesta del Departamento de Calidad

Dear Danish,

Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.

Jose maria Rodriguez gonzalez10
ABR 2024
La ubicación, la limpieza y el espacio
3⁰ sin ascensor, y poco insonorizado
Respuesta del Departamento de Calidad

Estimado Jose María:

Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita.

Departamento de Calidad.

Pimchand Hoontrakul10
ABR 2024
The most amazing and grand apartment in an unbelievable location. Wish we could have stayed longer!
Respuesta del Departamento de Calidad

Dear Pimchand,

Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Chris Turner10
MAR 2024
Beautifully designed place in the heart of Granada. Plenty of space for our family of six.
Respuesta del Departamento de Calidad

Dear Chris,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.

Jami Axelrod10
MAR 2024
This apartment is located in an excellent area - a stone´s throw from the Cathedral and within a 10 minute walk to most sites. The plaza itself is charming and car-free. The apartment is very clean and super spacious. We were able to relax each afternoon and loved hearing the ambient sounds from the plaza when we opened the windows (we couldn´t hear any noise while sleeping). Be aware that you cannot throw toilet paper in the toilet. The kitchen was adequate for breakfast but if you plan on cooking, there are no spices, cutting board or towels.
Respuesta del Departamento de Calidad

Dear Jami,

Thank you for taking the time to share your experience of your recent stay at our apartment. We´re thrilled to hear that you enjoyed the excellent location. It´s wonderful to know that you found the plaza charming and appreciated its car-free environment.

We´re delighted that you found the apartment to be very clean and spacious, providing you with a relaxing environment. We appreciate your note regarding the disposal of toilet paper and will ensure that this information is clearly communicated to future guests to avoid any inconvenience. Additionally, we apologize for any inconvenience caused by the lack of spices, cutting board, or towels in the kitchen. Your feedback is valuable to us, and we will take it into consideration to enhance the overall experience for our guests.

Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.


Quality Department.

Carlos Carlos10
MAR 2024
A pesar de ser un edificio viejo, el departamento está increíble, muchos detalles en el Diseño, nos encantó
Respuesta del Departamento de Calidad

Estimado Carlos:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.

Ariane Allemandi10
MAR 2024
Appartement très élégant, et extrêmement bien situé en plein centre de la ville. Communication très fluide avec nos hôtes. Une adresse de charme que je recommande.
Respuesta del Departamento de Calidad

Dear Ariane,

We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.

Auður Eggertsdóttir10
FEB 2024
Beautiful apartment right in the heart of Granada. Everything was great.
Respuesta del Departamento de Calidad

Dear Auour,

Thank you very much for your kind words. We´re thrilled to hear that you enjoyed your stay in our beautiful apartment in the heart of Granada. Your satisfaction is our priority, and we´re delighted that everything met your expectations. Should you ever return to Granada, we would be honored to host you again.

Anita Chlapowska9
FEB 2024
Huge, original decoration, very home-like, super charming!
Waterpressure, but that’s to be expected in older buildings, no big deal.
Respuesta del Departamento de Calidad

Dear Anita,

Thank you very much for sharing your feedback with us. We´re thrilled to hear that you found our establishment to be huge with original decoration, providing a very home-like and charming atmosphere. Your kind words are truly appreciated.

Regarding the water pressure issue, we apologize for any inconvenience this may have caused. Rest assured, we are continuously working to improve our facilities and ensure the comfort of our guests. We appreciate your understanding and look forward to welcoming you back for another delightful experience in the future.

Quality Department.

Susanna Falconar Maw10
FEB 2024
Nos gustó todo. El apartamento es más grande de lo que se ve en las fotos y está decorado con muy buen gusto. Las camas muy cómodas y no pasamos ni frío ni calor. El chico que nos hizo la facturación fue muy amable. En general todo genial
Respuesta del Departamento de Calidad

Estimada Susana:

Nos complace enormemente saber que su estancia fue satisfactoria y que disfrutaron de nuestro amplio y bien decorado apartamento. Nos alegra saber que las camas fueron cómodas y que nuestro personal pudo brindarles un servicio amable. Esperamos darles la bienvenida nuevamente en el futuro.

Departamento de Calidad.

Eva Maria Galán Parra10
FEB 2024
Apartamento antiguo y precioso, limpio, en pleno centro junto a la catedral. Se puede ir andando a cualquier sitio para visitar. En cuanto a la hora de llegada se adaptaron muy bien a nuestros planes. La única pega es que como en todo centro de granada pues no puedes descargar las maletas en la puerta del edificio. Para aparcar hay que dejarlo en un parking, pero nos dieron todas las facilidades e información para poder aparcar bien. Y que al ser un edificio antiguo no tiene ascensor. En resumen… Nos encantó!!
Respuesta del Departamento de Calidad

Estimada Eva María:

Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de su estancia en nuestro apartamento. Nos alegra saber que nuestra ubicación en pleno centro, la limpieza y la flexibilidad en el horario de llegada fueron de su agrado.
Lamentamos cualquier inconveniente relacionado con la descarga de maletas y la falta de ascensor, pero le agradecemos su comprensión al respecto, dado que, acceder al centro de la ciudad con coche no está permitido, pero siempre podemos recomendar las mejores opciones para llegar al corazón de la ciudad; con respecto al ascensor, tal y como nos comenta, al tratarse de edificios antiguos no se pueden hacer obras en los mismos por motivos de mantener su arquitectura original. Gracias por su comentario, y esperamos darle la bienvenida nuevamente en el futuro

Lucy Adlam8
FEB 2024
Ideal location- right in the centre next to the cathedral. The apartment was just as the photos. Easy access to all tourist parts and restaurants right outside
Respuesta del Departamento de Calidad

Dear Lucy,

Thank you for taking the time to provide such a detailed review. We are glad to know that you found the apartment just as the photos and its convenient location. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.

Cristian Javier Martínez Sempere8
ENE 2024
No ha dejado ningún comentario.

Galdeano Jorgelina10
ENE 2024
Todo impecable! El departamento es soñado todo ordenado. Cerca de todo!
Respuesta del Departamento de Calidad

Estimado Galdeano:

Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Es un honor recibir a clientes como usted.

Elena Jun10
ENE 2024
It was good location.
Respuesta del Departamento de Calidad

Dear Elana,

Thank you for taking the time to share your feedback. We´re glad to hear that you found the location good. Your input helps us enhance the guest experience. We appreciate your visit and hope to welcome you back in the future.

Jenny Liu10
DIC 2023
Roberto’s place is in a convenient, central location and check in was seamless, they let me check in earlier than 3pm. The place is beautiful and well decorated, perfect for a large group. Because the building is older, you cannot flush toilet paper which made things a little bit inconvenient. The corner room is also a little bit noisier than the rest of the rooms. Overall, it is a unique place to stay in Granada!
Respuesta del Departamento de Calidad

Dear Jenny, We sincerely appreciate your thoughtful feedback. It is gratifying to hear that you found the location convenient and the check-in process seamless, with the added flexibility of an early check-in accommodated. The compliments on the aesthetics and suitability for a large group are truly valued. We hope to have the pleasure of hosting you again in the future.

Quality Department

Salomon Cotrino10
DIC 2023
Muy buen sitio, limpio, organizado, bien ubicado. Comunicación muy rápida.
Respuesta del Departamento de Calidad

Estimado Salomon, Agradecemos sinceramente su amable comentario sobre su estancia. Nos complace saber que disfrutó de la limpieza, organización, ubicación y rápida comunicación. Su satisfacción es nuestra prioridad. Esperamos tener el honor de recibirlo/a nuevamente.

Departamento de Calidad

Rene Cumplido10
DIC 2023
Inmejorable ubicación en el centro de la ciudad. Todo estuvo muy bien.
Respuesta del Departamento de Calidad

Estimada Rene,
Nos alegra saber que disfrutó de una inmejorable ubicación en el centro de la ciudad y que todo estuvo muy bien. Agradecemos sus amables palabras. Estaremos encantados de recibirle nuevamente en el centro de la ciudad.

Departamento de Calidad

Ron Weinberg10
DIC 2023
Amazing apartment in a great location to visit Granada.
Respuesta del Departamento de Calidad

Dear Ron, We´re delighted to hear that you found the apartment amazing and enjoyed its great location for exploring Granada. We appreciate your feedback and look forward to the opportunity of hosting you again.

Quality Department

Eduardo Romero Castillo3
DIC 2023
La ubicación
No tienen adecuada la instalación eléctrica, falta de potencia contratada. No podíamos dejar todos los radiadores encendidos para que la casa se calentara, saltaba el automático. Tampoco los aparatos de aire/calor. La primera noche pasamos frío. Tuvimos qué solicitar edredones para taparnos.
Respuesta del Departamento de Calidad

Estimado Eduardo:

Gracias por compartir su experiencia con nosotros y nos alegra saber que la ubicación fue de su agrado. Sin embargo, Lamentamos sinceramente los inconvenientes que experimentaron durante su estancia y agradecemos que haya compartido sus comentarios con nosotros. Entendemos la importancia de una estancia cálida y cómoda, motivo por el cual nuestra empresa procedió a compensarles por los inconvenientes ocasionados. Hemos tomado nota de la situación con la instalación eléctrica y queremos expresar nuestras disculpas por cualquier molestia causada. Hemos trabajado en la mejora de la misma para que no se repitan situacione sismilares. Apreciamos su comprensión y la oportunidad de mejorar. Esperamos sinceramente que considere regresar en el futuro para brindarle una experiencia más placentera.

Departamento de Calidad.

Bob Peskin10
NOV 2023
Visited apartment with my wife, 2 children and spouses, and 4 month old. Apartment was charming and spacious, well equipped, and in a great location. Overlooked a busy square with multiple restaurants which was noisy into the late evening yet shutters abated noise. Just be aware that will walk up 3 flights.
Respuesta del Departamento de Calidad

Dear Bob,

Thank you for taking the time to share your experience. We´re delighted to hear that you and your family enjoyed the charming and spacious apartment, finding it well-equipped and in a fantastic location. Your feedback about the noise from the square is duly noted, and we´re pleased the shutters made its works perfect to mitigate it. We look forward to welcoming you and your family back in the future.

Veronika Petrikova10
NOV 2023
My family and I spent in this apartment 4 nights and we enjoyed it very much. The place is extremely stylish and tasteful and yet functional. In addition, the location is ideal if you want to properly feel Granada’s dynamic energy with plenty of restaurants / tavernas and shops around. Also, all the main monuments are close. Communication with the host was absolutely flawless, they were responding promptly, gave us a lot of tips and we really felt welcomed. I would stay at this place again.
Respuesta del Departamento de Calidad

Dear Veronika,

Thank you for your wonderful review. We´re thrilled to hear that you and your family enjoyed your stay in our Granada apartment. It´s fantastic that you appreciated the stylish yet functional design and the ideal location close to restaurants, tavernas, and shops. We´re glad our communication and tips added to your positive experience. We´d be delighted to host you again in the future. Your feedback is invaluable to us.

Jolijn Klaver8
OCT 2023
Geweldig ruim en mooi ingericht appartement met een leuke eclectische stijl! Voelt direct erg thuis en is comfortabel. De foto´s dekken goed de lading! Zit aan een gezellig plein, in autovrij gebied.
Waarschijnlijk is er vaker geluidsoverlast bij de benedenburen want de buurvrouw stond hysterisch boos voor de deur te schreeuwen over het geluid, in ons geval bij ´gewoon dagelijks´ gebruik van het appartement; niet ideaal in die zin voor een gezin met kinderen. Ook minder handig met kjnderen; het is op drie hoog (veel trappen!)
Respuesta del Departamento de Calidad

Dear Jolijn,

Thank you for sharing your experience, and we´re thrilled to hear that you found our apartment spacious, beautifully decorated, and that it instantly felt like home. We take pride in our eclectic style and are delighted that it resonated with you.

We apologize for any inconvenience caused by noise from the lower floors and neighbours, it is something external to our control and unusual, but we understand that this might not be ideal. We will take steps to improve the soundproofing and to ensure correct insulation.

Regarding the stairs, we would like to clarify that due to the historical importance of our building, new constructions, such as a lift, are not allowed, given the architectural value of the building. For this reason, access to the different floors of the building must be gained via the stairs. We regret any inconvenience in this respect.

Your comfort and satisfaction are important to us, and we´re committed to continually improving our guests´ experiences.

Quality Department.

Debbie Campbell8
OCT 2023
The flat was beautifully appointed and spacious. The building is filled with charm and character and the plaza below the flat’s balconies and windows is postcard perfect old Spain. The amenities in the flat are best suited for adults and mature children given the glass tables and elegant art everywhere as well as the flights of stairs involved. The corner bedroom gets a lot of noise from the plaza, but the other two bedrooms were more quiet at night. The location is central to the Cathedral, dozens of restaurants, and the hop-on bus has a stop right on the plaza.
Respuesta del Departamento de Calidad

Dear Debbie,

Thank you for sharing your detailed feedback on your experience at our flat. We´re delighted to know that you found the space beautifully appointed and spacious, and that the building´s charm and the picturesque plaza added to the allure of Old Spain.

We apologize for any inconvenience caused by noise in the corner bedroom. However, we´re glad to hear that the other bedrooms provided a quieter night´s rest. We will take actions to improve the soundproofing of the rooms.

It´s fantastic to hear that the location served you well, offering easy access to the Cathedral, a variety of restaurants, and the convenience of the hop-on bus stop right on the plaza.

Your feedback is greatly appreciated and will assist us in refining and enhancing our guests´ experiences. We hope to have the pleasure of hosting you again in the future for an even more enjoyable stay.

Isabel Rodriguez barros6
OCT 2023
La ubicación
Las camas por un lado. Tenía secador q no funcionaba tuve que ir a secar el pelo a una cafetería. Luego el lunes me dejaron uno. Si ya sabían q no funcionaba para q lo dejan allí?. Por último los baños. Si ibas al baño no podías tirar el papel en el retrete porque se atascaba.
Respuesta del Departamento de Calidad

Estimada Isabel,

Agradecemos se haya tomado su tiempo para compartir su experiencia con nosotros. Nos alegra saber que la ubicación de nuestro apartamento fue de su agrado. Por otro lado, lamentamos los inconvenientes encontrados durante su estancia. Nos alegra saber que nuestro equipo de atención al cliente le pudo reponer un secador nuevo después de que nos trasladase la información sobre el mal funcionamiento del anterior. Respecto al baño, en algunas ciudades no esta permitido arrojar papeles en los WC, por lo que ofrecemos otras alternativas para deshacerse de estos residuos como papeleras en todos los baños. También nos gustaría enfatizar que esta práctica nos ayuda a contribuir a la sostenibilidad ambiental al reducir la presión sobre nuestro sistema de alcantarillado local y promover la eliminación responsable de residuos. Por ultimo, tomaremos nota sobre su comentario acerca de las camas para realizar las mejoras que sean necesarias.

Le agradecemos su comentario ya que nos ayuda a identificar que zonas debemos mejorar, para poder ofrecer a todos nuestros clientes el mejor servicio posible. Esperamos nos de otra oportunidad en el futuro para brindarle una estancia lo más satisfactoria posible.

Departamento de Calidad.

Nathalie Péloquin10
OCT 2023
Charming appartment in a perfect location!
Respuesta del Departamento de Calidad

Dear Nathalie,

Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.

Fatima M10
SEP 2023
A unique apartment in the centre of town. Apartment was very clean and Elvida a very friendly and responsive host. Would definitely recommend and stay here again!
Respuesta del Departamento de Calidad

Dear Fatima,

We greatly appreciate your kind words and positive feedback. It´s wonderful to hear that you found our apartment unique and enjoyed its central location in the heart of town. Also, is pleased that you found the apartment very clean. Elvira, our host, is truly exceptional, and we´re delighted that you experienced her friendly and responsive hospitality.

Your endorsement means a lot to us, and we would be thrilled to have you as our guest again. Thank you for choosing us, and we eagerly await the opportunity to host you once more in the future.

Kim Van Maren10
SEP 2023
Elvira was very helpful with check-in. The Apt. is in historic center and very eclectically decorated, comfortable and location outstanding
Respuesta del Departamento de Calidad

Dear Kim,

Thank you for taking the time to share your positive feedback about your stay. We are delighted to hear that Elvira was very helpful during your check-in process. Providing excellent service to our guests is a priority for us.

We´re pleased that you enjoyed the eclectic decoration of the apartment and found it comfortable. Our prime location in the historic center is indeed one of our most treasured features, and we´re glad it contributed to your overall experience.

Should your travels bring you back to this area, we would be more than happy to host you again.

Connor Veit8
SEP 2023
Amazing place! Great location to walk around the city center and close to the buses. Floor to ceiling windows opened on a beautiful plaza with restaurants and music. Very cool decor and although we didn’t use it much the kitchen seemed pretty stocked with glasses, utensils, etc. Make sure to be very quiet going up the stairs at night as the neighbors below can hear everything. Overall fantastic place to stay while exploring Granada!
Respuesta del Departamento de Calidad

Dear Connor,

Thank you for taking the time to share your feedback. We are thrilled to hear that you had an amazing stay at our place and that you found our location convenient for exploring the city center and accessing buses.

We´re pleased to know you appreciated the cool decor and the well-stocked kitchen. Your note about being mindful of noise is duly noted, and we appreciate your consideration for our neighbors.

Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again during your next exploration of Granada.

Paul Turnbull10
SEP 2023
Great place, great location and well furnished.
Respuesta del Departamento de Calidad

Dear Paul,

Thank you for taking the time to share your positive feedback. We´re thrilled to hear that you had a great experience at our place and that you found our location and furnishings to your liking.

Providing a comfortable and enjoyable stay is our top priority, and your kind words encourage us to maintain our standards.

If you ever plan to return, please don´t hesitate to reach out. We would be delighted to host you again.

Stephanie Payton10
SEP 2023
This apartment is absolutely stunning, including the decorations and the location. It was very clean and well appointed. It was in a great location to reach all of the activities we desired to do. Would definitely recommend!
Respuesta del Departamento de Calidad

Dear Stephanie,

Thank you so much for your delightful review. We´re thrilled to hear that you found our apartment beautiful and that its central location enhanced your stay in Granada. Roberto is indeed a fantastic host, and we´re pleased to know you appreciated his hospitality.

Your kind words and the prospect of your return mean lot to us. We´d be absolutely delighted to host you again whenever you visit Granada.

Zach Weiler10
AGO 2023
Just a lovely apartment, very unique and fun to stay in. Location was excellent, and Roberto was super helpful throughout our stay!
Respuesta del Departamento de Calidad

Dear Zach, We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.

Quality Department

Jorge Valero10
JUL 2023
Muy buena opción para visitar Granada. Muy bonito y amplio apartamento.
Respuesta del Departamento de Calidad

Estimado Jorge:

Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.

Gregory Koldys10
JUL 2023
Right on Plaza de la Romanilla, just steps from the Cathedral and lots of restaurants. The large apartment was very comfy and had lots of character.
Respuesta del Departamento de Calidad

Dear Gregory,

Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

Aditya Bhatla8
JUN 2023
Unique apartment - beautifully designed and decorated. Spacious interiors. Excellent location. We enjoyed our time in this apartment.
Respuesta del Departamento de Calidad

Dear Aditya,

We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.

Megan Blake10
JUN 2023
This apartment is outstanding! Perfect location for exploring the city. The decor is so fun and interesting! We loved hanging out in the main living room listening to the sounds and music from the plaza below. Highly recommend!
Respuesta del Departamento de Calidad

Dear Megan Blake,

Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.

Aldo Glz10
JUN 2023
Excelente ubicación y comunicación con Elvira que es una excelente anfitriona
Respuesta del Departamento de Calidad

Estimado Aldo,

Gracias por compartir su valiosa crítica. Saber que tuvo una estancia agradable es un fuerte testimonio de la dedicación de nuestro equipo. Ponemos a nuestros huéspedes en primer lugar en todo lo que hacemos y estamos ansiosos de darle la bienvenida de nuevo en su próximo viaje.

Irene Perez9
JUN 2023
La localización. El apartamento muy bonito y cuidado.
Es un tercero sin ascensor.
Respuesta del Departamento de Calidad

Estimada Irene, Agradecemos sus amables palabras y nos alegra saber que disfrutaron su estancia en nuestro apartamento. Nos disculpamos sinceramente por cualquier inconveniente que puedan haber experimentado y haremos todo lo posible para garantizar una experiencia aún mejor en el futuro.

Jose L.H. Campos
Director de Calidad

Mariella Sabatino8
MAY 2023
Appartamento bello squisitamente arredato, appena entri l´effetto wow è assicurato! Si trova in centro e la posizione strategica permette ogni spostamento desiderato a piedi. Circondato da ristoranti di qualità. Unica pecca: il boiler tiene poca acqua calda e per 6 persone è un po´ limitante, noi ci siamo accordati per distribuire le docce ma è una cosa di cui tenere conto. Altra cosa di cui tenere conto è il fatto che, essendo un palazzo vecchio, le tubature non sono delle migliori ed è necessario buttare la carta igienica nel cestino invece che nel wc (che quando si è in 6 puó dare fastidio). Nel complesso la casa era pulita, il caffe a disposizione buono e l´arredamento e la comodità dei letti adeguata, ci tornerei!
Respuesta del Departamento de Calidad

Dear Mariella,
Thank you for your detailed review. We´re glad you enjoyed the beautifully furnished apartment and its central location. We appreciate your feedback regarding the hot water and plumbing, and we´ll take it into consideration for future improvements. Overall, we´re pleased that you found the house clean and comfortable, and we would be happy to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Hannah Morrish10
MAY 2023
An absolutely beautiful apartment right in the centre of Granada. Quiet and peaceful but also close to fantastic restaurants and only a 25 minute walk to the entrance of the Alhambra. Would definitely stay here again.
Respuesta del Departamento de Calidad

Dear Hannah. Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon. Jose L.H. Campos. Quality Department Manager.

Rachid El Morabiti10
MAY 2023
Great location and beautiful appartment
Respuesta del Departamento de Calidad

Dear Rachid,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.

Jose L.H. Campos
Quality Department Manager

Brandon Quarles10
ABR 2023
An amazing apartment in the perfect location. Definitely feels like a home. Fully equipped kitchen, two living rooms, three bedrooms/ two bathrooms. Multiple balconies looking over the square. It’s definitely one of the nicest apartments I’ve stayed at worldwide. I would definitely stay here again!
Respuesta del Departamento de Calidad

Dear Brandon,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.

Jose L.H. Campos
Quality Department Manager

shengwei Hu8
ABR 2023
No ha dejado ningún comentario.

Braelin Rowe10
ABR 2023
My family of 6 stayed here for three nights. Everything about this apartment was amazing. There was more than enough space for all of us, it was clean, beautifully decorated, and very centrally located. Would absolutely stay again and highly recommend this place.
Respuesta del Departamento de Calidad

Dear Braelin,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Granada. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

John Pope10
ABR 2023
Charming apartment overlooking a city square. Would recommend and stay again.
Respuesta del Departamento de Calidad

Dear John,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about accommodation is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.

Jose L.H. Campos
Quality Department Manager

Rafael Bernal Arango10
ABR 2023
La ubicación, el espacio, con vino y chocolates al llegar, buen café muy bien todo
Respuesta del Departamento de Calidad

Estimado Rafael:
Nos complace que haya disfrutado de su estancia en nuestro apartamento y que haya encontrado nuestras instalaciones limpias y cómodas. Agradecemos su amable reseña y esperamos tener la oportunidad de servirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Leticia Viveros10
ABR 2023
Beautiful and comfortable apartment. Impossible to have better location. We had trouble with the washing machine but they were responsive and helpful. Would totally recommend!
Respuesta del Departamento de Calidad

Dear Leticia,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Granada. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Angie Nishio10
MAR 2023
Loved this apartment. Decor was spot on and exactly like the pictures. Location is great and close to many activities, right in the heart of Granada but it can be a very noisy neighborhood. The double bed bedroom doesn’t have doubled glass windows so you hear all street noise at night despite being on a third floor. We couldn’t sleep in this room. Additionally, it is a third floor apartment in an old building which means that 1. There is no elevator (this is mentioned in the description and it is only a problem if you have multiple heavy bags to carry) and 2. The noise you make (even if just normal living noise) can be heard in the floors below . Overall, it was had a lovely stay here.
Respuesta del Departamento de Calidad

Dear Angie,
Thank you for sharing your experience at our apartment. We are thrilled to hear that you loved the spot-on decor and found our location convenient for exploring Granada.

We are sorry to hear about the noise from the street that affected your sleep quality. We understand that this can be frustrating and we apologize for any inconvenience caused.

Regarding the noise transfer to the floors below, we appreciate you bringing this to our attention. We will consider any improvements we can make to enhance our guests´ experience.

Thank you for choosing our apartment for your stay in Granada. We hope to welcome you back soon for an even better stay.

Jose L.H. Campos
Quality Department Manager

Jeffrey Barnett10
MAR 2023
Charming and spacious flat overlooking plaza Romanilla in central Grenada. Highly recommended.
Respuesta del Departamento de Calidad

Dear Jeffrey,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Kristina Corso8
MAR 2023
You can´t find a better spot in terms of location if you are visiting for a short time. The apartment is uniquely decorated, beautiful, and only steps away from the cathedral. We loved it! A couple of notes: hot water was unreliable so keep that in mind (though this is typical for old buildings).
Respuesta del Departamento de Calidad

Dear Kristina,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.

Jose L.H. Campos
Quality Department Manager

Carmen Herrera9
FEB 2023
Muy buena opción para un viaje de turismo
Muy buena ubicación y casa muy amplia. Muy buena limpieza y atención por parte de los propietarios.
Fuimos en una temporada bastante fría y la casa no llegaba calentarse bien pero con ropa de abrigo no se estaba mal.
Respuesta del Departamento de Calidad

Estimada Carmen:
Gracias por alojarse con nosotros y por sus comentarios, ya que nos ayudan a entender cómo experimentan nuestros huéspedes su estancia con nosotros. Lamentamos que el apartamento no alcanzara su temperatura ideal. En futuras ocasiones, no dude en contactar con nuestro personal, ya que estará encantado de ayudarle o facilitarle opciones para calentar la casa a su temperatura deseada. Esperamos poder volver a recibirle de nuevo en nuestros apartamentos pronto.

Jose L.H. Campos
Director de Calidad

Elena Jiménez Ortega7
ENE 2023
Estancia agradable con algunos pequeños matices
La casa es tal cual las fotos. Estaba todo limpisimo. Equipado. Ubicación excepcional, en pleno centro. La chica que nos entregó las llaves es muy simpática y atenta. Nos proporcionó un montón de información acerca de sitios que visitar.
Lo que menos nos gustó fue que con la calefacción encendida, saltaban constantemente los plomos. Éramos 6 para ducharnos y el último se duchó con agua fría. A pesar de pasar poco tiempo en casa, sólo para dormir, una vecina nos dio un susto. Nos chilló en un momento determinado para pedir silencio cuando tan sólo nos estábamos riendo. Inmediatamente nos callamos pero, el aislamiento no es muy bueno, ya que tanto el frío como el sonido traspasan fácilmente las paredes. Son muy puntuales a la hora de dejar el alojamiento. No dejan ni 5 min de cortesía para que termines de sacar las maletas.
Respuesta del Departamento de Calidad

Estimada Elena:
Le agradecemos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.
Apreciamos que comparta con nosotros las impresiones que describe; lamentamos si estas han afectado negativamente a su estancia.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Jose L.H. Campos
Director de Calidad

Natalia Figueroa6
ENE 2023
Este apartamento está bello, tiene una ubicación muy buena pero la electricidad es pésima, tan pronto llegamos y conectamos dos cargadores se fue la luz, de repente nos dimos cuenta que era en nuestro apartamento solamente y fue que tumbaron los breakers. Estuvimos con este dilema dos días que estuvimos, tuvimos que apagar todo para poder conectar nuestras cosas, el agua caliente duraba 2 minutos y cada vez que nos íbamos a bañar era prácticamente a oscuras por la situación de la electricidad. Es bello el apartamento, queda justo en la plaza, el ruido no ayuda en nada si quieres descansar (por suerte no fuimos en estos planes y no nos molestó tanto lo del ruido, ya que se escucha todo lo de la calle a todas horas y es una área que camina mucha gente). La vecina de abajo estaba pendiente a nuestros movimientos y nos insultó en una de las ocasiones y nos tocaba el timbre. No tuvimos problemas con el host y los ruidos ni la vecina son su responsabilidad pero para que lo tengan en cuenta.
Respuesta del Departamento de Calidad

Estimada Natalia:
Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios, junto con nuestros equipos y responsables de cada departamento, y nos gustaría asegurarle que todos sus problemas están siendo atendidos.
Contamos con un equipo disponible las 24 horas y no hemos tenido constancia de que se les contactara para afrontar los problemas que describe. Estamos aquí para ofrecer estancias de calidad; no dude en comunicarnos cualquier problema que tenga en futuras estancias, tanto si es debido a la electricidad o a algún vecino.
Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es que asegurar a nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Estamos ansiosos por tener la oportunidad de recuperar su confianza.

Jose L.H. Campos
Director de Calidad

Catherine Pearce7
ENE 2023
We enjoyed our stay in this very well located apartment.
Location, spaciousness, cleanliness. Modern, well equipped kitchen.
We had trouble finding the property. It’s a big door behind the statue of a man & donkey. More specific directions would have saved a lot of stress. No double glazing in third bedroom so it’s noisy. No fans in bathrooms. Doors in bathrooms don’t close properly.
Respuesta del Departamento de Calidad

Dear Catherine,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.

Jose L.H. Campos
Quality Department Manager

Anónimo9
ENE 2023
No ha dejado ningún comentario.

Ines Costa d’Ascensao10
DIC 2022
Sublime appartement au cœur de Grenade
The apartment is much bigger than it looks in the photos. The decor is truly sublime, down to the smallest detail. And the location, in a lively square, is perfect for discovering Granada.
Respuesta del Departamento de Calidad

Dear Ines,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Anat Sharon10
DIC 2022
great place I would love to come back to.
the location is perfect! the apartment is beautiful and very large, special interior design had everything we needed.
the hot water pressure was not strong enough. one of the rooms doesn’t have double windows so it’s a bit noisy at night but we were ok with it.
Respuesta del Departamento de Calidad

Dear Anat,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Jose L.H. Campos
Quality Department Manager

Juan Galan10
DIC 2022
El piso espectacular y la ubicación perfecta. Son tres pisos sin ascensor, ojo maletas y limitaciones.
Respuesta del Departamento de Calidad

Estimado Juan:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Petra Meulenberg8,8
NOV 2022
No ha dejado ningún comentario.

anna Skowrońska10
NOV 2022
great place, great host!
everything was just perfect

Bruny Nieves9,7
OCT 2022
Beautiful apartment with ornamental arquitecture and exquisite decorative details. Fantastic location with restaurant, shopping and historical venues nearby

Maria Mompean10
OCT 2022
Me ha encantado. He viajado con mi marido y nuestros tres hijos y ha sido de 10. La ubicación, la amplitud, la ubicación ( otra vez)todo perfecto! Cuando llegué me di cuenta de que la tapadera de un wc estaba suelta, avisé y a los 12 minutos (sin exajerar)esta ya arreglada. Lo único que no ha sido de 10, es que es un tercero sin ascensor. Ya se lo he recomendado a mis amigos y familiares. Repetiremos seguro.

Elvira10
SEP 2022
un sitio perfecto, buen ubicado y muy bonito
todo. el apartamento está en la mejor zona de Granada, una ubicación perfecta, decorado con muchísimo gusto y Naysha es encantadora. lo elegiríamos mil veces!
nada. todo es perfecto
Respuesta del Departamento de Calidad

Estimada Elvira, queremos darle las gracias por compartir esta opinión sobre su estancia en nuestro apartamento. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos.
Esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Kathy Etre10
AGO 2022
Best Place Ever!
We visited 5 cities in Spain and hands down, this was the very best place we stayed. The apartment is absolutely beautiful! It is the entire third floor of the building and is located in the most beautiful plaza in Granada. Each room is beautifully decorated and much love has gone into maximizing the beauty of the original architecture . There are lots of fabulous restaurants and great shopping in the immediate area. Elvira was absolutely wonderful. She showed us around the apartment and was easy to reach. She was amazing. We loved her enthusiasm and great energy! This stay was a major highlight of our two week trip.
Respuesta del Departamento de Calidad

Dear Kathy, thank you very much for taking the time to share your personal experience in our apartment. We are very grateful for your highlights on the beauty of our installations and our excellent location. We also highly appreciate your kind words about our team, we are delighted to know that our dedicated staff plays a key role to our guests´ overall experience.
We are delighted to read that we were able to match your expectations on this occasion and hope to have the opportunity to welcome you back on your next visit to Granada.

Aija T.
Quality Department

Julio Deán9,7
AGO 2022
Fuimos un grupo de amigos y la ubicación, la casa y el precio están súper bien. Lo recomendaría al 100%. Muchas gracias por los servicios.
Respuesta del Departamento de Calidad

Estimado Julio, en primer lugar, nos gustaría agradecerle que escogiera nuestro apartamento para su estancia y por recomendarnos a otros huéspedes, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros. Esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Carolina10
AGO 2022
Departamento excepcional!
La decoración, la distribución, comodidad todo es perfecto
Volveremos!!!
Respuesta del Departamento de Calidad

Estimada Carolina, muchas gracias sus comentarios. Estamos encantados de que la belleza y la comodidad del apartamento haya sido lo más destacado de su estancia.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Kesree8,8
AGO 2022
Groovy homely well located unit with plenty of room for 6- so much better than a hotel room
Awesome location & groovy unit with cool décor.
be ready to carry bags up 3 flights of stairs and be careful on way down they can be slippery.
Respuesta del Departamento de Calidad

Dear Kesree, thank you very much for sharing the highlights of your stay with us and for your constructive feedback. Comments like yours help us to understand how our guests experience their stay with us.
We look forward to serving you again in the future.

Aija T.
Quality Department

Celeste Navamuel9,7
AGO 2022
Muy agradable la estadía en Granada y el piso fue fundamental en ello. Excelente!!
Respuesta del Departamento de Calidad

Muchas gracias Celeste por sus comentarios. Estamos encantados de saber que sus vacaciones fueron agradables y que tuvo una estancia cómoda en nuestro apartamento.
Esperamos poder servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Kalin Zhu10
AGO 2022
Beautiful place, incredibly well decorated and located in the heart of Granada with many good restaurant options close by. Loved the Spanish details of the home.
Respuesta del Departamento de Calidad

Dear Kalin, thank you very much for choosing our apartment. We are glad to know that the beauty and the location of our property was a highlight of your stay. We look forward to seeing you again soon.

Aija T.
Quality Department

Kaleigh Milinazzo10
JUL 2022
Beautiful spacious apartment! We loved our stay.
Respuesta del Departamento de Calidad

Dear Kaleigh, we are pleased you enjoyed your stay with us and we hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Michael10
JUN 2022
This was our home in Granada for one month and I can´t say enough good things about it. It was perfectly located, close to everything and on a lively square (but with good soundproofing). Communication with Roberto, check-in...all of it was easily managed. I would absolutely stay here again or recommend it to any friends intent on visiting this lovely city.
Respuesta del Departamento de Calidad

Dear Michael, thank you very much for your valuable review.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

sanya7,9
MAY 2022
very unique and beautiful location with a few downsides
super beautiful interior that feels spacious and luxurious. the pictures don’t lie! :) we felt like in a beautiful movie :D super central location to reach everything one wants to see and do in granada.
outside of the house is a plaza and that is very busy and loud. the restaurant and bar is open until 00.30, but the plaza is quite busy at night too and lots of sounds in the early morning hours of cars arriving etc. two rooms have new windows which make it ok, but the room with the twin beds only has old windows and it sounds like you’re sleeping on the plaza! luckily we were only three people and did t have to use this room. i found it complicated to have to communicate with an extra check in team and then even with another person (who was very friendly!) who would let us in. also when receiving my booking confirmation i got a notice that i will have to sign something that i’m liable for all damage done. ne er had to sign such thing for any hotel booked in my whole life! well…they forgot to ask me for that :) but nevertheless i found it a weird thing. the had provided some fruit, tea and washing powder for us, but when we asked for salt and pepper we were told this is not included in the price. a bit disappointing to be honest.
Respuesta del Departamento de Calidad

Dear Sanya, thank you very much for taking the time to review your stay with us. It is very important for us to know the opinion of our guests.
We are pleased that our apartment, particularly the decoration and location were to your satisfaction and we are sorry for any inconveniences during your checkin process and any service imperfection. We hope we will have the pleasure to welcome you back on your next visit to Granada and you will give us another opportunity to demonstrate our true level of hospitality.
We hope to see you again soon.

Aija T.
Quality Department

Jamie10
MAY 2022
We had a great stay. The house was beautiful and in a great area, very central. Communication and service was fantastic. Would highly recommend!
Respuesta del Departamento de Calidad

Dear Jamie, thank you very much for sharing your valuable feedback with us.
we are glad to know that you experienced our exceptional hospitality. Next time you visit our city, we would love to have you stay with us again!

Aija T.
Quality Department

Carole7,3
ABR 2022
TROP BRUYANT ET NON ADAPTE POUR 6 PERSONNES : appartement bien pour une famille de 2 adultes avec 2 enfants max, mais surtout pas plus !!! Nous étions une famille de 2 couples d´adultes ( mes parents, mon mari et moi même) et nos 2 enfants. La décoration est magnifique et conforme aux photos, ce qui nous a séduit ! Quand on arrive on fait "wouah" Néammoins, on peut déchanter rapidement : l´appartement est situé en plein coeur d´une place ultra bruyante car remplie de restaurants. Apparemment il semblerait que de manière générale ce soit d´ailleurs un gros problème dans toute la ville. Le propriétaire a fait installer 2 fenêtres anti bruit dans les 2 premières chambres, et d´´ailleurs c´est le premier réflexe qu´on a eu en arrivant, et la jeune hôte qui était venue nous laisser les clefs, nous a rassuré sur le coup en nous montrant ces fenêtres dans la 1ere chambre. Sauf que la 3ème chambre n´a pas de fenêtre anti bruit mais des toutes petites fenêtres en bois à l´ancienne ( immeuble très ancien). ON A PAS DORMI PENDANT 3 nuits à cause du bruit ( restaurants, fêtes, puis nettoyage de la place, passage des poubelles, puis les derniers fêtards bourrés à 7h du mat... l´enfer.... ). J´ai fini par acheter des boules-quiess qui ont aidé un peu... En plus, la literie est très médiocre : la chambre principale : lit normal 160 environ, mais la 2ème chambre : petit lit de 140cm d´appoint ( style qualité BZ), bien pour des enfants mais pas des adultes. Et cette fameuse 3ème chambre : 2 lits simples, matelas de très mauvaise qualité aussi... non adapté pour un couple ! La cuisine est très belle, mais la table de la cuisine est toute petite et ultra penchée on pouvait à peine tenir à 4 dessus, donc pas pratique du tout. Il y a bien une grande table dans la salle à manger, mais elle est à l´autre bout de l´appartement dans un salon qui est tellement beau mais plein de décorations fragiles, qu´on a pas envie que les enfants rentrent par peur de casser quelque chose. Par ailleurs, il y a 2 salles de bains : dans la 1ère on a pas pu l´utiliser car l´eau était à peine tiède et le tuyau de l´eau fuyait. Dans la 2ème douche : eau chaude ok mais pas trop longtemps ( les 2 dernières personnes se lavent à l´eau froide aussi..) et le tuyau de l´eau ne tient pas ( robinetterie 1er prix, pas en adéquation avec le standing présenté). Enfin, l´appartement est au 3ème étage sans ascenseur, à éviter pour des personnes ayant des difficultés à monter les escaliers. POUR RESUME : appartement très beau, mais pas pratique du tout, bien pour 2 adultes et 2 enfants max, mauvais rapport qualité-prix !
Respuesta del Departamento de Calidad

Thank you very much for your review. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property, as it allows us to continually improve the experience we create for our guests.
We would like to thank you for making us your choice accommodation on this occasion and we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Anna10
ABR 2022
This flat is absolutely adorable. Even better in person. Lots of space, very clean and had all the amenities we needed and more. The location was perfect, lots of restaurants, shopping and the train stops right outside the building. I would definitely recommend this place and hope to visit again in the future.

Pierre-Etienne9,2
ABR 2022
super emplacement, décoration très sympa, très bon accueil
une chambre légèrement bruyante
Respuesta del Departamento de Calidad

Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Laura9,6
ABR 2022
Beautiful, spacious apartment in a great location.
The twin bedroom is quite noisy (the others have double glazing).
Respuesta del Departamento de Calidad

Thank you Laura very much for your review. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property. We are pleased that our apartment and its location were to your satisfaction.
We hope we will have the opportunity to see you again soon.

Aija T.
Quality Department

Cristina9,2
ABR 2022
Nos ha encantado
Muy bien ubicado. Muy espacioso y luminoso. Precioso suelo original de baldosa y decoración muy cuidada y original. Detalles de bienvenida como fruta fresca y leche, té y café.
Es un tercero sin ascensor y esto no se indica con suficiente claridad en la descripción del alojamiento.
Respuesta del Departamento de Calidad

Estimada Cristina, nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.

Aija T.
Departamento de Calidad

Benjamin10
ABR 2022
Stylish apartment perfectly situated between everything you’d want to visit over 48 hours in Cordoba. It’s definitely a climb to the fourth floor but everything in Cordoba requires a lot of walking and climbing so not a big deal for us. Communication was friendly and professional. Highly recommend!
Respuesta del Departamento de Calidad

Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.

Aija T.
Quality Department

Emma10
MAR 2022
An absolutely wonderful ,super spacious apartment. So gorgeously thoughtfully decorated ,and so much bigger than we expected it to be . A great location for exploring and for hanging out in when the weather turned wet ! We really loved it - maybe the best place we have stayed in on on air and b in a very long time .Thank you
Respuesta del Departamento de Calidad

Dear Emma,
We thank you for sharing your opinion about your vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us to do so. We are glad to know that you had a memorable stay.

We are looking forward to sharing another moments with you and receiving you in the near future. Thank you again.

Aija T.
Quality Department

Jessica8,7
FEB 2022
The Airbnb was in great location and had a very traditional Spanish interior. It´s worth mentioning that we were not allowed to flush toilet paper down the toilet and had some issues with getting hot water in the shower. Other than that, it was absolutely amazing and great for a few nights!
Respuesta del Departamento de Calidad

Dear Jessica, thank you very much for your review. We are glad to read that you enjoyed your stay in this special property, and we appreciate all your comments.
Hope to welcome you back in not too distant future again.

Aija Teilane
Quality Department

Ulrike6,3
FEB 2022
Die Wohnung ist extrem orginell eingerichtet. Man könnte sich bestimmt einen Tag darin aufhalten um alle Möbel, Bilder und Schätze zu bewundern. Zwei von drei Schlafzimmern haben eine Doppelverglasung, so dass man trotz des Lärms draußen zumindest in diesen beiden Räumen gut schlafen kann. Die Küche ist so ausgestattet, dass man auch kochen kann.
Der Vermieter beantwortet keine Fragen sondern verweist an den Check-In-Service. Dort spricht und versteht man aber kaum Englisch, so dass die Anreise zum Desaster wurde. Wir warteten auf eine Nachricht mit dem nächst gelegenen Parkhaus, während der Service vor dem Haus auf uns wartete. Man könnte darauf aufmerksam machen, dass die Unterkunft in der Fußgängerzone liegt und ohne Aufzug im dritten Stock. Auch hat uns Googlemaps nicht bis zur Unterkunft geführt. Ein aufmerksamer Vermieter weiß sowas und informiert. Aber dem war nur wichtig, dass wir keine Party feiern. Alles in allem fehlt es zum 100%igen Wohlfühlen. Fenster und Türen klemmen, vieles dürfte mal frisch gestrichen werden, Glühbirnen kaputt, mehrere Heizkörper kaputt, nicht wirklich sauber, abgezählte Nespessokapseln (jeden Morgen für jeden eine Tasse Kaffee!), kein Küchenhandtuch... Es fehlt eine liebevolle Hand, die den Gast "umsorgt". Bei dem Preis habe ich einfach mehr erwartet.
Respuesta del Departamento de Calidad

Thank you very much for your feedback regarding your experience in our apartment.

We are glad to hear that our beautiful and comfortable apartment met your expectations, and we are sorry for any inconveniences you experienced during the checkin process. We would like to point out that our guests always are provided our Checkin team number in order to clarify any doubts regarding their arrival, but according to our records our team did not receive any requests from you prior your arrival. We appreciate your insights regarding the service in English and although your comments do not seem to match the usual feedback we receive regarding this, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees.

We are sorry that for any reason you were not able to check the information provided online about the fact that the apartment does not have elevator, and it caused you any inconveniences. And we appologies for theimperfections described in your review about the apartment. For a future stay, please do not hesitate to address your concerns to our team, we will be more than pleased to assist you, so your can fully enjoy your stay.

Thank you once again for your review and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Paula9
FEB 2022
El apartamento es muy grande y está muy bien ubicado. Tuvimos una agradable experiencia en general. Algunos detalles a considerar: las cañerías son antiguas, por lo que el papel de baño no se puede botar en el WC. Las cortinas roller de una de las habitaciones no funcionan. La habitación con dos camas separadas da hacia un bar, es muy ruidosa de noche. Y por último, no se pueden conectar muchas cosas al mismo tiempo porque se caen los tapones de electricidad. Si logras ignorar estos detalles y te centras en la decoración y en conocer granada, más que estar en el departamento, tendrás una agradable estadía en este airbnb.
Respuesta del Departamento de Calidad

Gracias por compartir su opinión sobre su estancia con nosotros. Estamos agradecidos por destacar la excelente ubicación y la belleza del apartamento, y lamentamos que algunos aspectos de su estancia no hayan cumplido con sus expectativas y apreciamos enormemente que se haya tomado tiempo para hacérnoslo saber.

Su opinión nos ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de nuestros huéspedes y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.

Aija Teilane
Departamento de Calidad

Consolación9,6
ENE 2022
Encantadora Pilar. Teníamos fruta y una botella de leche como obsequio al llegar. Se agradece mucho.
Las almohadas muy blanditas. Entiendo que esto es cuestión de gustos.
Respuesta del Departamento de Calidad

Muchas gracias por elegir nuestro apartamento para su estancia en Granada y por compartir su opinión.

Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable.

Estamos muy agradecidos por el tiempo dedicado a escribir este comentario y esperamos poder servirle de nuevo pronto.

Aija Teilane
Departamento de Calidad

Salvis9,3
NOV 2021
Superb location, smooth communication. Apartment looks as in pictures, however please keep in mind that it looks nice, but some things are not in the best condition. We were staying in November and we were occupying all rooms, not sure how the heating was designed but in real life when you turn on all wall heaters - electric radiators in rooms + at least one air condition fan or an electric cattle, electricity turns off. So in case you plan to cook breakfast in apartment, you will need to follow some procedures not to go in to infinity loops of switching on the power on and on. it´s not a deal breaker just for our group that was not the thing we wanted to bother about on our vacation. Kitchen is well equipped, beds are comfy and even you are on one of main squares area full of restaurants, 2 out of 3 bedrooms are quite, just one is more noisy as it is without double windows. If you like pictures of apartment, go and book it, it is really nice and with a very nice atmosphere and lots of space to hang out and relax.
Respuesta del Departamento de Calidad

Thank you for sharing your feedback on your holiday experience in our apartment, we highly value your time and constructive criticism.

We are sorry for any inconveniences you might have during your stay. We would like to inform you that the electricity system is being checked regularly and our team haven´t detected any problem. Seems to be a specific problem due to electrical overloads.

Again, we really appreciate your review, and look forward to meeting you in near future again.

Aija Teilane
Quality Department

Edwin10
NOV 2021
Great apartment with a great location
Respuesta del Departamento de Calidad

Thank you very much for your positive feedback.
We hope to welcome you in our apartment in near future again.

Aija Teilane
Quality Department

Jean-Vincent9
NOV 2021
Bon accueil. L’appartement est joliment décoré et atypique. L’emplacement est parfait!
Respuesta del Departamento de Calidad

Thank you for sharing your feedback on your holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time.

We look forward to having the opportunity to host you again in the future.

Aija Teilane
Quality Department

Fred10
OCT 2021
Great house, great location and super fast internet.
Respuesta del Departamento de Calidad

Thank you very much for your positive review. we are glad to hear that your stay hae met your expectations.

We look forward to meeting you in near future again.

Aija Teilane
Quality Department

Juan Cruz Fernandez Morelli9,7
OCT 2021
El alojamiento de Roberto es una maravilla. En pleno centro y con vistas a la catedral para disfrutar una escapada familiar El apartamento esta muy bien equipado y es super amplio Sin duda volveremos a alquilar con Roberto si volvemos a Granada!! Saludos de la Familia Fernandez :)
Respuesta del Departamento de Calidad

Le damos las gracias por compartir su opinión sobre su estancia en apartamento Romanilla. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Esperamos volver a tener el gusto de hospedarle de nuevo. Un saludo

Abby Weston10
SEP 2021
Roberto’s apartment is amazing! Check-in with Elvira was really easy, she was very friendly. We forgot some stuff in the apartment and she was so helpful and sorted out sending it to us. The location of the apartment is fantastic and Granada is beautiful. The decor in the apartment is amazing and the place is very very spacious! Couldn’t recommended enough.
Respuesta del Departamento de Calidad

Dear Abby
Thank you very much for sharing this great review of your recent stay at GH Romanilla apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Regards
Ana García Customer Service

Carlos Sisniega9,7
AGO 2021
excellent location, super spacious and well decorated!! Can’t wait to come back and stay here again!

Benedicte Drevet9,7
AGO 2021
Un accueil chaleureux et très personnel ! L´appartement est spacieux et décoré avec goût. Une expérience Airbnb unique, que nous recommandons grandement !

Bruno Stoven9,5
OCT 2020
Tout et notamment l´appartement et son emplacement . Logement ayant beaucoup de caractère.

Maria Isabel10
OCT 2020
!Genial !

froukje9,5
JUL 2020
Great stay

Florent9,8
MAR 2020
Un appartement de bon confort avec un emplacement idéal en plein cœur du centre historique. Acces voiture un peu compliqué. Parkings difficile. Mieux vaut se déplacer à pieds ou en taxi.

Ramon9,8
FEB 2020
Todo perfecto

yu9
FEB 2020
公寓紧邻格拉纳达主教堂,出门右转五、六十米即是主街,街对面星巴克门前的公交站也是机场大巴停靠站,公交站边上竖着一个牌子,上有机场大巴时刻表。公寓管理员有提前一天联系我们,到时会等在公寓楼下。公寓很宽敞,一间大床房,两间双床房,两个卫生间,一个厨房,一个餐厅,一个客厅,装修很有特色,有年代感的沙发、柜子、台灯、海报......竟然还有中国小人书和成吉思汗画像!
公寓没有电梯,对女生来说,拖着箱子上楼比较艰难

Asunción9
FEB 2020
Bonito piso en el centro de Granada
Lo mejor lo céntrico que está. Justo al lado de la catedral. Decoración pintoresca y muy limpio.
Lo peor es que habiendo puesto el filtro de solo parking me sale este alojamiento y resulta que el parking que tienen es el parking público que hay cercano ( que además es bien caro ) . A tener en cuenta que es un segundo sin ascensor .
Respuesta del Departamento de Calidad

Muchas gracias por su comentario Asunción. Lamentablemente la propiedad no dispone de parking, por ello tenemos un acuerdo con un parking público muy cerano al apartamento que ofrece un precio especial para nuestros clientes. Lo sentimos si esto ocasionó alguna molestia para usted. Esperamos volver a alojarle pronto! Fátima - responsable de calidad de Genteel Home

zhenni7,5
FEB 2020
不会再住了
地理位置非常好,紧靠着教堂。装修很漂亮,和照片差不多
城市的内部道路,呵呵!不能直接开到公寓楼下,要开到公共停车场,足足找了一个小时,导航和人全部崩溃。然后,因为下雨很冷,房子开了三个油町和第二个空调后开始跳闸,一晚上跳了四次,导致晚上不敢开空调,冷醒。厕所一个没有热水,6个人排队用一个厕所。第二天唯一的一个厕所水都不热。开车停车交钥匙都特别的麻烦,我们赶快逃离这里!另外可能是比较老的关系,地板玻璃特别的脏,其他地方我也不敢细看,洗衣机洗的衣服有股味道。
Respuesta del Departamento de Calidad

Thank you for your review. We are sorry if the apartment didn´t meet your expectations. It´s located in the heart of the city and there is very difficult to drive so it´s easy to find traffic restricctions. Also the traffic in the square where the apartment is located is not allowed. Anyway, we hope that you could enjoy of the prime location of the apartment. Fátima - responsable de calidad de Genteel Home

Nada8
ENE 2020
Very cute apartment. Great value.
I really liked the eclectic decor.

sabine MARTINUZZI8
ENE 2020
Charme
L´emplacement, la décoration, la surface, l´accueil, la vue sur la place
Un peu bruyant dans les chambres et salle à manger ( pas de double vitrage). Plomberie salles de bain à revoir.
Respuesta del Departamento de Calidad

Merci beaucoup pour ton commentaire. Gardez à l´esprit que l´appartement est situé dans le centre de Grenade sur une place très fréquentée, il est donc difficile de ne pas avoir de bruit. Nous sommes heureux de savoir que vous avez aimé l´appartement et que vous avez passé un bon séjour. Fátima - responsable de calidad de Genteel Home

Graham9,3
DIC 2019
Everything perfect.

Claudia9,3
NOV 2019
Excellent location and the host was very helpful

ANA9,3
OCT 2019
Todo genial

Anónimo9,8
SEP 2019
El piso, el estilo, la decoracion y distribucion muy buenas. Cocina y baños estupendos
No lei la letra pequeña donde indicaba q no habia ascensor.

Tomek9,5
SEP 2019
Wycieczka do Granady i zwiedzanie Alhambry.
Lokalizacja. Wystrój mieszkania.
Brak płynów, mydło, szampon. Mrówki w kuchni na 3 cim piętrze.

Yang9,8
SEP 2019
超级喜欢的度假公寓,装修格调一级棒!
地理位置优越,就在罗马尼亚广场旁,走一点路就是主教堂,楼下餐饮选择很多。之前看到照片就订了,装修格调非常赞,设施齐全,三个房间都很舒适,推荐。
除了没电梯,搬行李可是有点痛苦的,其他没毛病~

Jie10
AGO 2019
最喜欢的民宿
首先民宿地理位置非常方便,走一点路就是主教堂,楼下是个广场,餐饮选择很多。公寓装修很有格调,设施齐全,三个房间都很舒适,格拉纳达住宿最佳选择。

Jane10
JUL 2019
The apartment is perfect for a city break in the beautiful city of Granada. Wonderfully furnished and so central! So enjoyed our time

Miguel9,3
JUL 2019
It´s a beautiful space in a brilliant location, and unlike many places around the area, they have air conditioning! Just some things future travellers should note though: - there´s no elevator and the are a lot of steps (one of those old buildings w/really high ceilings), so keep in mind if you´re travelling with a lot of heavy suitcases. - you can´t flush toilet paper down the toilet as it has really old plumbing and pipes can´t handle it. Disposing used tissues in a tin wastebin beside the toilet may be a bit unpalatable to some. Otherwise, for the money this place was a great stay.

Ralph Corrigan9,8
JUL 2019
Great place in a great location
Great location and decor, with amazing amounts of space. Beautiful bathrooms, and and lounges. Close to cathedral and with market and shops close by.
The twin room doesn´t have secondary glazing so is very noisy in the evening. Main bed is quite firm, but that depends what you like.

junlai7,5
JUL 2019
if you are strong enough, it will be a good choice in old town
good decoration with full facilities, good location for sight seeing. clean and good communication with staff
super noisy outside till midnight, no elevate for 3th floor(OMG,we had 5 old people and 6 big luggages). only local car can´t drive nearby so that we had a long way with heavy luggages from where our car parking...
Respuesta del Departamento de Calidad

Thank you for your review Junlai. We are sorry for these inconveniences but the thing is the the apartment is located in the heart of Granada, so noises in the street are out of our control and it´s not possible to stay completely silent, also the center of the city has a lot of traffic restrictions and the square where the apartment is located is pedestrian. Before your reservation, you can read that the apartment is located on a 3rd floor without elevator. Anyway, we are grateful for your words that let us to improve and we hope that you had a nice stay. Genteel Home Team

Viladecans8
JUL 2019
Hay imprecisiones en la descripción de la web.
Respuesta del Departamento de Calidad

Muchas gracias por su comentario. Agradecemos que se haya tomado su tiempo en comunicarnos sus impresiones. Desafortunadamente, hubo algunos errores en su confirmación de reserva que fueron corregidos y subsanados al momento. Le pedimos disculpas por ello y esperamos que a pesar de ello hayan tenido una buena estancia. Genteel Home Team

Megan9,3
MAY 2019
Close to everything and the apt had beautiful Spanish antique decor. Little playground across the plaza and the Cathedral stop on the hop on hop off train/bus was directly across from the apartment. Loved the location and the apt was spacious!
Needed blackout curtains in one of the bedrooms. Sunlight pours in and we needed sleep! Also, if traveling with little children, might need to be more careful with the decor—-Breakable things throughout the apt!

DRC10
MAY 2019
Great apartment in fantastic location just beside Cathedral. Large Market very near. Lovely bread and ham and cheese shop in square plus tiny fruit and veg market. Very quiet at night. Apartment a cool place to escape heat of sun.

Victor Manuel10
MAY 2019
como estar en casa

Jenny9,3
MAY 2019
Eine besondere Unterkunft in einmaliger Lage.
Sehr schöne Unterkunft mitten in der Allstadt. Die Lage könnte nicht besser sein. Das Appartement ist mit sehr viel Geschmack eingerichtet und bietet viel Platz für alle.
Die Küche könnte noch ein bisschen besser ausgestattet sein. Es fehlten kleine Schüsseln und eine Küchenschere. Wir wissen es ist so üblich, aber Betten bezogen mit richtigen Bettbezügen und nicht mit Laken umwickelt, würden uns viel besser gefallen.

Beth10
MAR 2019
Beautiful place - quirky but comfortable.
I suppose the three flights of stairs but none of us died so it was probably good for us.

Daniel8,3
MAR 2019
La situación es genial. Tiene un parking cercano con el que tienen convenio, decoración ecléctica pero muy cuidada, muy cómodo.
Deberían de cuidar algo más la limpieza debajo de las camas ( habían objetos de antiguos huéspedes) En dos habitaciones tienen doble ventana por lo que no se oyen nada, pero en la otra habitación deberían hacer lo mismo, ya que incluiso en uno de los cristales cabe un dedo y por ahí entra el frío. También deberían de cuidar la iluminación de la escalera. De 3 plantas y la entrada sólo había luz en la segunda, y una escalera tan Grande y antigua da un poco de miedo subirla a oscuras. Pero son cosas que se pueden mejorar. Aun así volveríamos
Respuesta del Departamento de Calidad

Gracias por su comentario Daniel. Agradecemos sus palabras y esperamos que los aspectos negativos que nos comenta no enturbiaran su estancia con nosotros. Tomamos nota de ello para mejorar en todo lo posible. Genteel Home Team

Alex10
MAR 2019
La estancia ha estado fenomenal. La casa es expectacular, las vistas a la plaza muy buenas. Las camas super comodas y habia radiadores y aire acondicionado asi que hemos estado super calentitos en casa. El parking muy cerca. La ubicacion perfecta. Repetiria sin dudarlo.

María José García Rbio10
FEB 2019
Todo perfecto

Paulo pires10
FEB 2019
Decoração.
Alguns quartos não têm isolamento total de luz

Fan yu10
FEB 2019
Todo perfecto.

Carmen Sánchez10
FEB 2019
Todo perfecto.

Carmen Huerta Egido7
FEB 2019
La ubicación excelente. Bonita decoración.
No recuerdo de leer que fuera un tercero sin ascensor. El sofá bonito pero incómodo. No hay tv en dormitorio La calefacción es de luz y al hacer mucho frío y tenerlos encendidos los de los tres dormitorios se iba La Luz. La primera noche pasamos frío
Respuesta del Departamento de Calidad

Gracias por su comentario Carmen. Lo cierto es que en la web de booking no consta que el edificio tenga ascensor e igualmente, puede ver en las fotos y las características del apartamento que no hay TV en los dormitorios, sólo en el salón. Genteel Home Team

Monica Martinez Vicente8
FEB 2019
La ubicación es perfecta, en pleno centro de Granada, junto a la catedral,. Es tal y como se ve en las fotos, mucha amplitud, yo diría más grande de lo que se aprecia en las fotos, con muchisimos detalles y una decoración muy cuidada.Muchos detalles, como la decoración navideña, y una gran cesta de frutas de bienvenida. La atención de Rocío a la llegada y sus explicaciones sobre sitios donde ir a comer y cosas que visitar. Nos surgieron algunos problemas y el propietario se puso en contacto con nosotros, intentando en la manera de lo posible, solventar las cosas que nos surgieron muy amablemente. La casa en invierno no tiene calefacción, sólo bombas de calor en habitaciónes y salones y cuesta calentar toda la casa, que es bastante grande.

Antonio7,8
ENE 2019
La casa es muy bonita, con luz y una decoración excelente. Amplia y tranquila. Muy bien ubicada
No hay ascensor y es una 3ª Planta. Las bombas de calor que tiene la casa, no son suficientes para tener una temperatura agradable. HAce frio en las estancias.
Respuesta del Departamento de Calidad

Gracias por su comentario. Nos alegra saber que han disfrutado de la decoración y ambientes de nuestro apartamento, Con respecto a lo que comenta de las escaleras, en nuestra propiedad ya se informa que no costa de ascensor, por lo que es una información de la que usted ya disponía previo a su reserva. Con respecto a las calefacciones, sentimos mucho que no nos lo comentara durante su estancia, ya que, aunque no hemos tenido ese problema antes, les habríamos facilitado calentadores extras si para su gusto la casa no estaba suficientemente cálida. Nos apena mucho la puntuación que nos ha dado, ya que nuestra máxima es dar el mejor de los servicios. Genteel Home Team

Luisa10
ENE 2019
Casa preciosa, limpia, céntrica y llena de detalles.
La limpieza, la ubicación, la decoración muy cuidada, el check in muy fácil, los detalles navideños como el árbol...el papa noel...las plantas de pascua...los chocolates para las niñas....lo recomiendo al 100x100. Volvería sin duda.
Quizás que hacía frío. La casa tiene calefacción de bomba de calor, de aire acondicionado caliente. Personalmente prefiero radiadores pero se estaba bien.

Higinio Martí10
ENE 2019
L´edificio è imponente, del XIX secolo. La casa è decorata con gusto squisito. Dispone di tutti i comfort che si possono immaginare. Si trova nel centro di Granada, proprio accanto alla Cattedrale. La cucina è moderna con tutti gli utensili necessari. Ha due saloni, uno interno e l´altro con balconi sulla piazza e sono davvero molto belli e con alcuni mobili che fanno venire voglia di comprarli. Combina il moderno con il classico. Una grande scelta per soggiornare a Granada.

Javier Romeo10
ENE 2019
Es una maravilla de casa. Estuvimos pasando el Fin de Año y estuvo genial. La casa es aún mucho mejor que lo que esperábamos. La ubicación es perfecta, ubicada en el centro y junto a la Catedral. La casa está perfectamente equipada y nos sorprendió que hubiera dulces para el desayuno, café, aceite, sal, etc. En los baños (por cierto, preciosos) champú y gel. La limpieza es de 10. Las camas y almohadas muy cómodas. Carlos es genial, siempre pendiente de si necesitábamos algo. En fin, todo un acierto para alojarse en Granada.

It´s a wonder of home. We were having New Year´s Eve and it was great. The house is even better than we expected. The location is perfect, located in the center and next to the Cathedral. The house is perfectly equipped and we were surprised that there were sweets for breakfast, coffee, oil, salt, etc. In the bathrooms (by the way, beautiful) shampoo and gel. The cleanliness is 10. The beds and pillows very comfortable. Carlos is great, always looking to see if we needed anything. In short, a real success to stay in Granada.

Es ist ein Wunder des Zuhauses. Wir hatten Silvester und es war toll. Das Haus ist immer noch viel besser, als wir erwartet haben. Die Lage ist perfekt, direkt im Zentrum und neben der Kathedrale. Das Haus ist perfekt ausgestattet und wir waren überrascht, dass es Süßigkeiten zum Frühstück, Kaffee, Öl, Salz, etc. gab. In den Bädern (übrigens kostbar) Shampoo und Gel. Die Sauberkeit ist makellos. Die Betten und Kissen sind sehr bequem. Carlos charmant, immer auf der Suche, ob wir etwas brauchen. Kurz gesagt, ein echter Erfolg, um in Granada zu bleiben.

Angel9,5
DIC 2018
Todo bien

Adriana8
DIC 2018
Nice stay in general

Idoia10
DIC 2018
El apartamento es muy amplio, Preciosa decoración, camas muy cómodas, cocina muy nueva y completa. Perfecta ubicación. Trato del Carlos, excepcional, resolviendo de inmediato una duda sobre la calefacción y recomendándonos sitios para ir. Rocio también muy atenta y eficaz. Sin duda repetiremos en el resto de apartamentos que tiene Genteel Home.

Yvone10
NOV 2018
Yvonne
Yvonne Leezer
Very good location, stylish decorated, clean and very nice welcome. Communication was very good and helpful!

Rocio7,5
NOV 2018
Lo mejor la ubicación y casa bonita y decorada con gusto. La decoración lo más original de la casa. Espacio amplios.
Echamos de menos calefacción y persianas, pero en general la estancia muy positiva.
Respuesta del Departamento de Calidad

Muchas gracias por su comentario Rocío. Nos encanta saber que han disfrutado de la magnífica ubicación de nuestro apartamento. Respecto a lo que nos comenta, en el apartamento tienen calefacción en todas las estancias, por lo que no deberían haberla echado en falta, y con respecto a las persianas, todas las ventanas disponen de foscuris, que dan la misma oscuridad que puede dar una persiana, por lo que hasta ahora no habíamos tenido ninguna queja al respecto. Esperamos que hayan disfrutado mucho de Granada. Genteel Home Team

Davide5,3
NOV 2018
La posizione e il carattere dell´appartamento
Casa freddissima, riscaldata solo con condizionatori in alcune stanze, che se accesi contemporaneamente facevano scattare gli interruttori dell´elettricità. Non molto pulita. Alcune luci non funzionavano.
Respuesta del Departamento de Calidad

Thank you very much for your review Davide! It’s great to know you had appreciated the location of our apartment We have to admit we are quite surprised about your comments, due to we have a 9.3, earned throught the quality of the experience we offer in our appartment. Our appartment could be perfectly warmed by using the splits located in every room, and they can be turn on at the same time without any problem, but of course, as it happens in every home, you shouldn´t be using at the same time the washingmachine, the hairdrier, the oven etc, because there is a maximum of electricity that can be use at the very same time. We are very sorry if our appartmente didn´t fulfill your expectections, but we are absolutky proud of the service we provide. Genteel Home Team.

Ken10
OCT 2018
It was delightful, we enjoyed the location and the comfort of the apartment.
The apartment is decorated in a wonderful manner, it is not filled with Ikea decorations. The host was very helpful, we so much appreciated his extra efforts to help us.

和水9
OCT 2018
超级喜欢的公寓
因为喜欢公寓相片就定了,没有想到房间非常大,也很舒适。从厨房到餐厅需要推车送菜,很有意思的体验。地理位置很好,旁边就是大教堂,楼下很多餐厅,街角有水果店,食品店,买了很多点心和水果。
除了没有电梯没任何毛病

Anne Maria10
OCT 2018
Rocio our host was so lovely and helpful. She organised that we could leave our luggage at apartment when we arrived in Granada. This was much appreciated. Thank you. Our luggage was taken upstairs by the very friendly cleaning staff. Thank you so much!!

Matlas8,5
OCT 2018
Magnifique
La décoration sublime de l´appartement. Une situation géographique exceptionnelle. Vraiment très bien à tout point de vue.
Pas d´ascenseur. Si vous avez des grosses valises c´est un peu compliqué... et manque de rideaux dans une chambre.
Respuesta del Departamento de Calidad

Merci beaucoup pour votre commentaire Matlas. Nous sommes heureux de savoir que vous avez apprécié votre séjour dans notre appartement. En ce qui concerne ce qu’il nous a dit à propos des rideaux, il a déjà été signalé que la solution serait immédiate. Nous espérons vous accueillir à nouveau! Genteel Home Team

回来10
SEP 2018
房东小哥哥仔细讲解了去阿尔罕布拉宫的乘车方式、乘车地点,并推荐了回来的步行路线以及周围好吃的地方~~

Imsad9,5
SEP 2018
La qualité de l´appartement La décoration est géniale. Les équipements du logement. L´emplacement est parfait.
Intervention d´un technicien afin de réparer la climatisation durant notre séjour. On aurait aimé une intervention entre deux clients... Incompréhension sur l´heure du check out. En effet, on nous avait dit qu´on pouvait quitter les lieux à 12h maximum. A 11h, une femme de ménage avait sonné afin de nous dire de partir. De plus, l´eau chaude a été coupé à partir de 11h...
Respuesta del Departamento de Calidad

Merci beaucoup pour votre commentaire Imsad, nous sommes heureux de savoir que vous avez apprécié votre séjour, l´emplacement magnifique de l´appartement et la belle décoration. En ce qui concerne ce que vous nous dites, nous essayons toujours de résoudre les incidents plus rapide qu´on peu, et plus encore dans le cas d’un climatiseur compte tenu de la chaleur que vous avez subie pendant votre séjour et de l’heure de départ de l’appartement. Votre réservation, l´heure de départ est toujours à 11 heures. Nous espérons que vous avez apprécié Grenade. Genteel Home Team

Nathalie10
AGO 2018
L’appartement est situé au pied de la cathédrale, donc très central et bien connecté pour rejoindre l’Alhambra. C’est un lieu merveilleusement décoré, joli mélange de moderne et de vintage. Les carreaux au sol sont splendides et d’époque. L’appartement est parfait pour 6, très bien rénové et agencé, la décoration murale est magnifique. Cuisine super bien équipée, les lits sont confortables. C’est une très belle adresse pour quiconque souhaite visiter Grenade à pied. On a littéralement adoré ! Je recommande l’appartement de Juan José à 100% !!

Wael10
AGO 2018
The apartment is simply sublime! It is well located at a walking distance from all the touristic places and from the square where you can take the bus to alhambra palace. Restaurants are right downstairs. Within 300m you can also find a supermarket, a pharmacy, a parking and all kind of shops. The check in and out were so easy. The communication with the host can’t get better! He was kind and attentive if we had any concern. He also gave us a map with all the recommendations of where to go while staying in Granada. Totally recommended to all groups and families.

Gabi10
JUL 2018
This is a stunning apartment in the best possible location. The kitchen is well equipped to prepare simple meals if you enjoy buying fresh products from the nearby market and eat at home. It was the perfect place for our family with grownup children, there’s space to lounge around and the location is perfect to explore the city on foot.

Yan10
JUL 2018
非常非常满意。
房间超大,位置超好,下面吃的餐馆很多,而且味道非常好,边上不远处就是景点,真的太方便了。(Muy muy satisfecho. La habitación es muy grande, la ubicación es súper buena, hay muchos restaurantes para comer debajo, y el sabor es muy bueno, no muy lejos de los lugares de interés, es realmente conveniente.)

Marcelo10
JUL 2018
Todo más que bien, el departamento con estilo, la recepción exelente

Irina10
JUL 2018
Romanilla apartment is just fantastic! Very stylish, just like in the pictures. The location is unbeatable. The whole team were very easy to communicate with & super friendly. Would definitely stay there again.

Zrinka10
JUL 2018
Romanilla apartment was great and I would recomend it to everbody! Great style, great location and they were very fast in communication!

Radoslava9
JUL 2018
Beautiful, spacious and light apartment. Amazing decor and attention to detail. Lovely comfortable beds. Located in the city centre with plenty of restaurants and bars in the area. Walking distance to all sights. We only stayed for three nights and didn´t want to leave. :)

Steve8,8
JUL 2018
Fashionable and spacious.

Annie9,5
JUL 2018
The location and the timeless feel of the apartment was excellent. Totally worth the money !

Radoslava9,5
JUL 2018
Beautiful, spacious and light apartment. Amazing decor and attention to detail. Lovely comfortable beds. Located in the city centre with plenty of restaurants and bars in the area. Walking distance to all sights. We only stayed for three nights and didn´t want to leave. :)

Jenny Penberthy10
ENE 2018
This is an exquisite apartment and we were very contented and comfortable. The decor is a stylish blend of old and new and the tiled floors are particularly beautiful. Highly recommended.

María José Saura Lasheras10
NOV 2017
Excelente apartamento, justo en el centro y cerca de todo. No es necesario usar el coche. La zona es tranquila por la noche, y sin ruido.
El apartamento cuenta con todas las comodidades para la estancia, y la decoración es magnífica.
Recomendable 100%.