El apartamento Santa Marta se encuentra en un rincón con mucho encanto de la ciudad de Sevilla, en un pasaje junto a la plaza de Santa Marta. Una zona alegre, tranquila y segura donde se respira un ambiente agradable al pasear por las callejuelas o al disfrutar de los numerosos bares y restaurantes típicos. Se encuentra a pocos metros de la zona de compras por excelencia en Sevilla, y a dos pasos de la Plaza de la Encarnación, donde podemos encontrar la famosa construcción del espacio Metropol Parasol (más conocido como ’Las Setas’).
Apartamento Santa Marta
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Covid-19: Protocolo Genteel Home para una estancia segura.
Nie znając hiszpańskiego, trudno było odnaleźć apartament. Dopiero telefon do administracji i przyszedł po nas pracownik.
Respuesta del Departamento de Calidad
Dear Miroslaw, we appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
limpieza , todo estaba muy nuevo
baño muy equilibrado equipo, cama un poco pequeña
Respuesta del Departamento de Calidad
Estimado Carlos, gracias por su visita y comentarios constructivos. , Nuestro objetivo principal es que asegurar a nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas y sus comentarios nos ayudarán en eso.
Muchas gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Propreté, tout confort, bien situé, très bon accueil
Respuesta del Departamento de Calidad
Thank you very much for your feedback and for highlighting the cleanliness and comfort of our apartment. We are delighted to know that you also enjoyed our excellent location and hope to see you again in the future.
Aija T.
Quality Department
No tiene aparcamiento
Respuesta del Departamento de Calidad
Estimada Mari, le damos las gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia y esperamos su próxima visita.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimada Diana, muchas gracias por su comentario elogiando su estancia a nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
담당 직원의 친절함.
샤워기에서 전기가 누설되는 느낌이였는데..... 정작 다음날 지원가 테크니션이 왔을 땐 정상... 또 다시 우리가 만졌을땐 찌릿찌릿... 이유를 모르겠음... 한명만 그런게 아니고 우리 커플 모두 전기가 느껴졌는데, 담당 직원이 옆건물 룸으로 옮겨줌 시설은 최고.
Respuesta del Departamento de Calidad
Thank you very much for staying with us and for your feedback.
Moreover, we would like to thank you for pointing out the efficient service you received when reporting an issue in your apartment and we sincerely thank you for informing us immediately so we were able to assist you.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
ubicación , limpieza y decoración
Respuesta del Departamento de Calidad
Muchas gracias por sus excelentes comentarios. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
El departamento es excelente - todo fue tal cual las fotos y la flexibilidad y amabilidad de José Luis fue realmente genial. El parking sugerido da un descuento del 20% y esto se debe organizar con el anfitrión. Nosotros lo usamos y fue bárbaro.
Para el que vaya con auto el acceso por Google es difícil ya que indica entrar por la zona oeste. La zona este es mucho mas fácil. Nuestra salida fue mas fácil luego de conocer las calles. Nos dimos cuenta que es mejor entrar via Calle Orfilia (cerca de la plaza San Andres) y estacionar momentáneamente el auto en la esquina de Orfilia y Javier Lasso de la Vega. Esto es un dato que ayudaría a futuro huéspedes.
Respuesta del Departamento de Calidad
Estimado Sergio, muchas gracias por sus detallados comentarios sobre su experiencia personal en nuestro apartamento y sus sugerencias a nuestros futuros huéspedes.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you Mathilde for your comments.
We are glad to know that you enjoyed your stay in our tranquil oasis in the very heart of the city center.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Jan, thank you for taking the time to write your kind review. We are really thankful for choosing our apartment for your stay in Seville and we hope to see you again in the future.
Aija Teilane
Quality Department
comfy bed, great location, very clean.
L´emplacement est parfait en plein centre ville mais au calme. Le lit est très confortable.
Peu de couverts, seulement 3 fourchettes pour 2 ça fait juste. La salle de bains est trop petite. La climatisation est capricieuse.
Respuesta del Departamento de Calidad
Thank you very much for your feedback regarding your stay.
We highly appreciate your help to get to know the points where we can still improve the experiences of our guests and we truly hope to have the opportunity to welcome you back on your next visit to Seville.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your positive review.
We are delighted to read that we were able to match your expectations and hope to see you again in the future.
Aija Teilane
Quality Department
nous sommes très content d’avoir choisis cet appartement.
Respuesta del Departamento de Calidad
Thank you very much for your positive feedback, we are glad to hear that the apartment met your holiday expectations.
We hope to be able to welcome you back very soon.
Aija Teilane
Queality Department
The bathroom could have been a bit cleaner...
Respuesta del Departamento de Calidad
Dear Katy, First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward for your next visit. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Dear Brian, Firstly we would like to thank you for choosing our apartment for your holidays in Seville and for the review you shared, all of your kind words about your stay with us are great to hear. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and modern at all times. We look forward to your next visit. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Dear Renate, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Fátima Roca-chief of Customer Service.
因为开车到塞维利亚的到达时间不确定，发了邮件联系房东没有人能及时回复，拖着箱子找了好久，房子在街道拐角处，门口就是餐饮区，有很多人所以不能及时找到接待我们的人。 之前邮件确认停车费的价格是14欧元每天，但是我们是31日晚上10点停的，11月3日中午走的，最后一共收了45.92欧元！停车场的人并不会说西班牙语，无法很好的沟通，与房东电话联系最后也没有解释的很清楚。 感觉整体价格有点贵
Entrance is not very nice but it still works
The apartment is modern, but the building and the district although in the process of gentrification is not of the same standard. Very close to apartments across the courtyard so need to keep curtains and blinds closed for privacy. The doors of the building "compound " are locked at night until 8:00am. if you need to catch an early flight you have to rely on first neighbours going to work to "free" you....Drawers are not top quality and need to be handle with care as they pull out fully very easily.
Respuesta del Departamento de Calidad
Dear Jacques, thanks for your comment. We are very happy to know that you liked the apartment and the central location. However, keep in mind that as indicated, it is a tourist apartment located in a residential building. On the door below that you comment, there is no possibility of being locked because if it is closed, there is a switch to press it and open. We are sorry if this was not clearly explained and we hope you enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
No parking. Closest parking was at Corte Ingles (underground) and for 2 days cost about $65 euros - very expenses. That was a real disappointment. Also had to hump luggage through streets from parking garage to condo.
Respuesta del Departamento de Calidad
Dear Fatima, thanks for your comment. We are very happy to know that you liked the apartment in all aspects. Regarding the parking, in the conditions it is indicated that there is no private parking, and that we have an agreement with a public parking at the price of 17€/day, but we have no agreement with the private parking of the Corte Ingles in which you booked. We hope that despite this you have enjoyed your stay in Seville. Regards.
Fatima Roca - Chief of Customer Service
Как-то криво проходила процедура заселения. Девушка все время просила звонить ей (мы объясняли наш кривой российский роуминг и отсутствие постоянного подключения к интернету), отвечала далеко не сразу, опоздала на встречу, все как-то было нервно и кособоко. Хотя сама девушка оказалась, при встрече, очень приятной. Санузел прям крошечный. Несмотря на наличие балкона - вид в тесный двор (т.е. вида нет).
Respuesta del Departamento de Calidad
Dear guest, thanks for your comment. We are glad to know that you liked the apartment, especially for its central location. We are sorry that the procedure for check in was not satisfactory. Having no reception, we need to know in advance the arrival time so that our colleagues can organize and go to the apartment to receive you at the agreed time. We hope that despite this you have enjoyed your stay with us. Regards.
Fatima Roca - Chief of Customer Service
Wifi connection was very slow. Could not leave luggage without extra charge
Respuesta del Departamento de Calidad
Dear guest, thanks for your comment. We are very happy to know that you liked the apartment. We will notify the company to check the wifi signal. We are sorry that you could not leave the luggage in the apartment after the check out time, but having another reservation that day we needed time to prepare and clean the apartment for the following guests, so we recommended you another external company that offers luggage storage service as a possible solution. We hope that despite this you have enjoyed your stay. Regards
Fatima Roca - Chief of Customer Service
Todo limpio y muy bien situado
We stayed in a small but very comfortable one bedroom apartment on the first floor in a quiet residential street, close to bars and restaurants and shops 5-10 mins walk from the Cathedral. Very well equipped, good aircon. The block had a lift. We were met on arrival by a very helpful host.
The apartment is good for 2 pax but not 3 pax. The sofa bed is not comfy
The apartment is good for 2 pax but not 3 pax. The sofa bed is not comfy
El cuarto de baño es pequeño. Para mi gusto la decoración debería ser menos ornamental y más funcional, sobre todo si la ocupación es de tres personas ya que para estar cómodos tuvimos que apartar figuritas, jarrones, cojines, lámparas, etc. En cambio se echaba en falta alguna percha en la entrada para dejar chaquetones.
Équipement de l´appartement et localisation géographique très bons.
Bonne atmosphère générale pendant les jours précédents la semaine sainte.
Équipement de l´appartement et localisation géographique très bons.
Adresse erronée : mal expliqué, donc difficile de trouver l´endroit précis. Pas d´assistance/ assistance insuffisante pour y arriver. Réparation nécessaire pour la lunette des WC.
Respuesta del Departamento de Calidad
Cher Bigoudi73, merci pour votre commentaire. Nous sommes très heureux de savoir que vous avez aimé l´appartement dans tous ses aspects, notamment pour son équipement complet et son emplacement central. Nous sommes desolés pour les problèmes pour trouver l´adresse exacte de l´appartement. En fait, comme vous en aviez été informé par e-mail avant votre arrivée, l´appartement est situé dans une très petite ruelle que le GPS ne trouve pas souvent, mais il nous semble correct d´indiquer l´adresse exacte et non une autre approximative. Nous allons passer en revue la lunette des wc telle qu’elle indique la résoudre. Salutations
Non funzia il wifi
- LA HABITACIÓN Y EL BAÑO. NO HABÍA SITIO NI PARA PASAR
Respuesta del Departamento de Calidad
Estimada Mari Carmen, gracias por su comentario. Nos alegra saber que les ha gustado la ubicación y luminosidad del apartamento. Por otro lado, sentimos que no le haya gustado la distribución. Es un apartamento ciertamente pequeño pero de dimensiones adecuadas para parejas o matrimonios con hijo, y suele parecerle muy acogedor y agradable a la mayoría de nuestros huéspedes. Esperamos que a pesar de ello, hayan podido disfrutar de su estancia en Sevilla. Saludos
Que no me pudieran gestionar la recogida de maletas.Llegas a Sevilla a las 10 y tienes que comerte las maletas hasta las 15 horas
Respuesta del Departamento de Calidad
Estimado Jose Luis, lamentamos las molestias por tener que esperar con las maletas hasta poder entrar en el apartamento. No contamos con un espacio físico destinado para tal fin y al ser su llegada en fin de semana tampoco pudimos ofrecerle guardarlas en nuestra oficina al encontrarse cerrada. Es por ello por lo que recomendamos una empresa consigna de maletas ajena a nosotros que puede ser útil en estos casos. Nos alegra saber que al menos la limpieza ha sido de su agrado y esperamos que hayan disfrutado de su estancia. Saludos
Proximity to all attractions, apartment was clean and quiet . Toni, the owner, was very helpful when we had a problem with the heating.
The apartment setting, down an alley, not what I was expecting. Bathroom very small and settee not as shown in photos and not comfortable for relaxing on. Initially the apartment was cold as if it hadn’t been used for a while and we had trouble getting it to work but a few phones calls and a visit from the owner sorted it out.
Respuesta del Departamento de Calidad
Dear Sue, thank you for your comment. We are very surprised by your valoration since it does not match your impressions. We are happy to know that the value for money seems good, and regarding the size of the bathroom we obviously think it is the right one for a small but cozy one bedroom apartment for couples, being indicated that the total size of the apartment is 40 m2. We are happy to know that we were able to solve your problems quickly. Regards
Bathroom on the small side and not very easy to find
Le seul petit soucis la connections internet malgré leur intervention cela a marché 1jour sur deux
No parking included, had a bit of difficulty finding apartment, power kept tripping.
Respuesta del Departamento de Calidad
Dear Riannon, thank you for your comment. We are glad to know that you liked the apartment and we have been able to help you enjoy your stay in Seville. As indicated, we do not have private parking, and since the apartment is located in the heart of the old town of Seville, it is not possible to park on the street. However, as indicated and we inform you previously, there is a public parking 300 meters from your apartment with which we have agreed a special price for our customers of 15€/day. Regards
Hemos pasado una semana en Sevilla y la verdad es que a sido fantastica gracias a la ubicación del apartamento. Excelente. Y la comodidad, la limpieza y la decoración no han podido ser mejor. Estamos muy contentos de haber elegido este apartamento y por supuesto si volvemos a Sevilla no dudaré en alojarme aquí. Me he sentido como en casa.
All equipment you need, cleaning materials too!
Would stay here again.
All staff very welcoming, cheerful and courteous.
The location is fantastic, very central and walking distance to everything we needed. We did not enter a taxi, bus or a train the entire time we were there.
The apartment is very recently renovated, it is very modern and clean. The kitchen is very functional, we cooked many good meals there, it has an induction stovetop and even a Nespresso machine. The dishwasher was a big plus for us.
The owner was super responsive when we had an issue with the washing machine and had it fixed immediately.
Could not be happier with our stay there, and cannot really find anything negative to say.
Thank you!
Bathroom is small but has good fittings
We would stay there on our return.
The central location makes it an an easy walk not only to the Alcazar and the cathedral, but also to Seville’s many other historic sites, parks and cultural venues such as Teatro de la Maestranza and the art museum. But it also enables you to live in a Sevillean neighbourhood rather than a tourist enclave and enjoy many interesting walks in old Seville.
It is very close to the Mercado de la Encarnacion with its cornucopia of fresh fruits and vegetables, seafood, cheese and olives. And to Calle Regina, with 3 good food shops: a specialty food and wine shop (with better recommendations and lower prices than Cortes Ingles), a bakery and an organic food store.
We hope to return to Seville and would rent from Ignacio and Genteel Homes again.
No tuve ningún inconveniente, funcionó todo bien.
si tuviera que agregar algo...en mi caso, como vine de 16 hs de vuelo llegué tarde y...no había té o café para tomar algo como para refrescarme ej..shampú..crema enjuague...como para salir de apuro...y descansar.