Galera III es un piso dúplex de 3 dormitorios, dos de ellos, con camas de 1,50 x 2,00 cm, situados en planta principal, donde además se encuentra el salón abierto a una moderna cocina completamente equipada con todo lo necesario. También en la misma planta, hay un baño completo e independiente. En la planta de arriba nos encontramos con el tercer dormitorio, con cama de matrimonio de 1,50 x 1,90, un baño completo en suite, y la salida a la magnífica terraza, amueblada con mobiliario de jardín
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de restauración cuya carta puede consultar aquí
• Este establecimiento cuenta con un servicio propio de guarda y custodia de equipajes de lunes a viernes (excepto festivos), para clientes premium, con recogida por nuestro personal en el propio apartamento. Las tarifas son de 5€ por bulto. Sábados, Domingos o Festivos, pueden usar el servicio de otras empresas en locales habilitados para ello, a unos 5€ por maleta apróx.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Dúplex Galera Terrace III
de a
Son emplacement et son confort
Ubicación
Sin ascensor y escaleras empinadas
Well furnished and fully equipped. It´s walking distance to everything you might need for your stay.
No elevator but that was to be expected.
Respuesta del Departamento de Calidad
Dear Clare,
Thank you for your kind words. We are delighted to hear that you enjoyed the apartment’s central location, its cleanliness, and comfortable beds. It is also wonderful to know that our team’s assistance and organization made your stay even more enjoyable. We truly appreciate your trust in Genteel Homes and would be honored to welcome you again, whether in this apartment or another of our properties.
Lots of room in the apartment and the terrace was a real bonus. very helpful messages giving us advice in advance. There is an excellent restaurant further down the road that was great value and would recommend.
Little bit of a climb as its on the second floor but not a problem for us.
Respuesta del Departamento de Calidad
Dear Avnish,
We appreciate you taking the time to share your experience. We are pleased to hear that you enjoyed the excellent location and the easy access to the main attractions. It is also great to know that you appreciated the apartment and its terrace, a perfect space to relax and enjoy the sun.
Thank you once again for your valuable feedback. We look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Shelley,
Thank you for sharing your experience with us. We are sorry to hear that the apartment did not fully meet your expectations regarding accessibility and room layout. However, we would like to clarify that all details about the apartment, including its location on the second floor without an elevator and the presence of interior stairs, are clearly stated in the property description on our website and the booking platform.
We understand that comfort and accessibility are important considerations when choosing accommodation, which is why we always recommend reviewing the available information carefully before making a reservation to ensure the selected apartment aligns with your needs.
Regarding the heating system, we regret if you had difficulties operating it. We provide instructions for its use, and our team is always available to assist with any questions. As for additional blankets, we strive to accommodate all requests within our possibilities, although it is not always feasible to provide extra items beyond those included in the apartment’s standard amenities. We truly appreciate your feedback and will take it into account as we strive to enhance the experience of our guests.
We would love the opportunity to welcome you again in the future. Please feel free to contact us directly so that we can assist you in finding the accommodation that best suits your needs and offer you the most suitable options for your next visit.
Respuesta del Departamento de Calidad
Dear Stephane,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay.
Thank you for being a part of our journey and for your kind words.
Respuesta del Departamento de Calidad
Dear Affonso,
Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the apartment, particularly the spacious rooms and the quality of the bathrooms.
We regret that there was an aspect of your stay that did not meet your expectations. However, allow us to add in this case that we strive to be as transparent and realistic as possible with the information we provide about our properties, so that our guests can choose the accommodation that best suits their needs.
We sincerely appreciate your valuable feedback and hope to have the opportunity to welcome you again in the future, with the aim of making your experience even more pleasant.
Respuesta del Departamento de Calidad
Dear Leah,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward.
Anticipating your next stay with us.
Respuesta del Departamento de Calidad
Dear Bernadette,
We sincerely value your kind feedback about your stay. It was an honor to host you, and we eagerly await your return in the future.
Great location, comfortable living room
Kitchen equipment was old, no chopping board, 2 of 3 bedrooms didn’t have much space so they a bit were awkward for couples sharing
Respuesta del Departamento de Calidad
Dear James,
Thank you for your feedback. We are pleased to hear that you found the location great, the living room comfortable, and that you appreciated the assistance of our host.
We regret that the kitchen equipment did not meet your expectations, and we will review this to ensure all necessary items are available for our future guests. Additionally, we understand that the bedroom space might not have been ideal for everyone, and we appreciate your comments, which will help us assess how we can improve the comfort of our accommodations.
Thank you once again for your valuable input, and we hope to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Elizabeth,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the apartment´s location and that the check-in process was smooth. We also appreciate your kind words about our communication.
However, we apologize for the lack of follow-up regarding the matter mentioned. We strive to provide excellent service, and it is clear that we fell short in this instance. Please rest assured that we take your comments seriously and will review our procedures to ensure a more responsive and supportive experience in the future.
Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.
Respuesta del Departamento de Calidad
Estimado Javier:
Gracias por su amable comentario. Nos complace saber que el apartamento le pareció espectacular y que apreció tanto su ubicación como las comodidades que ofrecemos.
Entendemos su preocupación por las escaleras y la falta de ascensor. Lamentablemente, algunos edificios en el centro histórico de la ciudad no permiten la instalación de ascensores debido a su naturaleza arquitectónica. Agradecemos su comprensión y le recordamos que esta información está disponible en nuestra web para evitar posibles inconvenientes inesperados.
Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Sarah,
Thank you for taking the time to share your experience. We are pleased to hear that you found the apartment to your liking and appreciated its central location.
We sincerely apologize for the delay in providing you with the key codes and for the lack of timely communication. This is not the standard of service we aim to provide, and we will review our procedures to ensure this does not happen again in the future.
We appreciate your patience and understanding and hope to welcome you back for a more seamless experience next time.
Respuesta del Departamento de Calidad
Dear Brendan,
Thank you for sharing your experience with us. We’re delighted to hear that you had an enjoyable stay. It’s great to know that the nearby medical clinic and pharmacy were helpful during that time. We appreciate your kind words about our location, as well as the lovely restaurants and bars nearby. We’re thrilled that you found the apartment spacious and that you enjoyed the comfort of the beds and the lovely views from the balcony. Thank you for your recommendation; we would be more than happy to welcome you back on your next visit to Seville.
Respuesta del Departamento de Calidad
Dear Jeremy,
thank you for your kind feedback. We are pleased to hear that you enjoyed the spacious apartment and found the location perfect, quiet yet just minutes away from the center and restaurants. We hope to welcome you back for another stay in the future.
Late reply to any WhatsApp message. We had access to the property before 3pm to left luggage, however we could use the property just later in the day because cleaner just left around 5pm. We ask to keep our luggage in the flat after check out until 2pm but we haven’t been allowed to do so because new guests/cleaners were expected, however when we passed in front of the building around 3pm the cleaner was just arriving.
Respuesta del Departamento de Calidad
Dear Luis,
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments, as they help us continually improve our services.
Firstly, we are pleased to have been able to accommodate your request to drop off your luggage before the official check-in time of 3 PM. However, we would like to clarify that allowing early access to the apartment can sometimes extend the cleaning process, as our team requires sufficient time to prepare the property after each check-out while also accommodating early arrivals. Despite providing early access,we sincerely regret that our efforts to satisfy your needs did not meet your expectations and we apologize for any temporary delays that may have occurred regarding the cleaning.
Regarding your request to keep your luggage in the flat after check-out, we do our best to accommodate such requests based on availability and the arrival of new guests. Unfortunately, we cannot guarantee this if it conflicts with our cleaning schedule, which is crucial for maintaining the quality of our service. We understand that these circumstances may have been inconvenient, but we hope you appreciate the efforts made to ensure a pleasant experience for all guests.
Lastly, we apologize for any delays in our responses to your messages. We aim to reply to all inquiries as quickly as possible, and we will work to improve our communication times in the future.
Thank you for your understanding, and we hope you will consider giving us another chance to provide you with a more satisfying experience in the future.
Quality Department.
Precioso apartamento , ubicación y lo mejor el trato del personal en todo momento .. sólo me quedar dar las gracias por tan maravillosa atención..
Respuesta del Departamento de Calidad
Estimada Diane:
Gracias por su maravillosa retroalimentación. Nos complace saber que encontró el apartamento precioso y que apreció la excelente ubicación. Es especialmente gratificante saber que nuestro personal le brindó un servicio excepcional durante su estancia. Agradecemos sinceramente sus amables palabras y estamos agradecidos por la oportunidad de haberle hospedado. Esperamos poder darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Apartamento amplo, arrumado, limpo, moderno. Muito confortável.
Subir as escadas com malas.
Respuesta del Departamento de Calidad
Dear Ana,
Thank you for your feedback. We are delighted to hear that you found the apartment spacious, tidy, clean, modern, and comfortable.
Regarding the stairs, we would like to emphasize that the absence of an elevator in the building is clearly specified in the apartment´s features on our website. Additionally, being located in the heart of the city in a protected cultural heritage area limits the installation of elevators in certain buildings. We appreciate your understanding in this matter and hope to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Mariam,
Thank you for your wonderful feedback. We are thrilled to hear that you found your stay to be the most comfortable and that the kitchen was spotless and well-equipped for your needs. We are glad you chose to stay with us and truly appreciate your kind words. We hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Ruth,
Thank you for your kind review. We’re delighted to hear that you found the apartment well-presented, clean, and modern, and that it matched the descriptions. It’s great to know that you enjoyed the patio area for your evening drinks and morning coffee, and appreciated the convenient location near shops, restaurants, and the Alcazar palace. Your feedback is much appreciated, and we hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Brian,
Thank you for your positive feedback. We’re thrilled to hear that you enjoyed the great location and found our customer service to be responsive and helpful. It’s wonderful to know that you were able to easily walk to all the local attractions and restaurants, and that our food recommendations enhanced your experience. Thank you for your recommendation, and we hope to have the pleasure of hosting you again.
Respuesta del Departamento de Calidad
Dear Martyn,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Respuesta del Departamento de Calidad
Dear Duncan,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Respuesta del Departamento de Calidad
Dear Teresa,
Thank you so much for your kind words. We’re delighted to hear that you loved the house and that this is your second year staying with us. It’s wonderful to know that you find the location perfect, the house comfortable, and the decor beautiful. We truly appreciate your continued support and look forward to welcoming you back soon. Thank you again and see you soon.
Respuesta del Departamento de Calidad
Dear Charusmita,
Thank you for your kind review. We’re delighted to hear that you enjoyed your stay at our property in Seville and that the check-in process was smooth and accommodating. It’s great to know that the discounted parking and local recommendations enhanced your experience. We’re also pleased that the property met your expectations and was as described in the photos. We appreciate your understanding regarding the duplex layout and are grateful for your positive feedback about our hospitality. We look forward to welcoming you back in the future and thank you for your high recommendation.
Respuesta del Departamento de Calidad
Dear Frederikke,
Thank you for your lovely review. We’re delighted to hear that you found the location ideal, close to the city but away from the noise. It’s great to know that you enjoyed the rooms and the balcony. We’re glad your stay was fantastic and hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Federica,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Respuesta del Departamento de Calidad
Dear Inge,
Thank you for your feedback. We´re glad to hear that you found the apartment in a perfect location within walking distance to all the hotspots.
We appreciate your information regarding the stairs, and assure you that, given our commitment to transparency in information, this feature of the apartment is detailed on our website to avoid any confusion.
We hope to welcome you back for another enjoyable stay.
Respuesta del Departamento de Calidad
Estimado Alex:
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
La ubicación, la decoración, la terraza, las camas, se preocuparon en todo momento por nosotros y nos facilitaron restaurantes, cosas que ver, etc.
La limpieza, las persianas que no funcionaban y la presión del agua en el cuarto de baño de arriba, pero son cosas que se pueden mejorar.
Respuesta del Departamento de Calidad
Estimada Lora:
Gracias por tomarse el tiempo de compartir sus comentarios. Nos complace saber que disfrutó de su estancia en nuestro alojamiento y que la ubicación, la decoración, la terraza y las camas cumplieron con sus expectativas. Nos alegra también que nuestro equipo haya podido asistirle con recomendaciones de restaurantes y lugares de interés en Sevilla, y que se sintiera bien atendido durante su estancia.
Lamentamos los inconvenientes mencionados respecto a la limpieza, las persianas y la presión del agua en el baño de arriba. Agradecemos su feedback constructivo y nos comprometemos a revisar y mejorar estos aspectos para asegurar una experiencia aún mejor para nuestros futuros huéspedes.
Esperamos tener el placer de recibirle nuevamente y ofrecerle una estancia impecable.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear James,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Oner,
Thank you for your wonderful review. We´re pleased to hear that you enjoyed our central location and found it convenient for exploring the city.
We strive to respond promptly to all requests, and we´re glad this added to your positive experience. Thank you for staying with us, and we look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Hannah,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Eigenlijk alles, alleen was het rolluik boven kapot en kregen ze niet meer gemaakt tijdens ons verblijf helaas. Hierdoor 1 van de vrienden slecht geslapen. Zal inmiddels verholpen zijn, maar voor ons wel echt pech, zeker voor wat je betaalt
Alleen het rolluik dus! Verder echt perfect, mooi, groot, schoon, super bedden, mooie badkamers, ideale locatie! Perfect, zou zo teruggaan
Respuesta del Departamento de Calidad
Dear Femke,
Thank you for sharing your feedback with us. We´re thrilled to hear that you found our apartment beautiful and in the perfect location.
We sincerely apologize for the inconvenience caused by the broken shutter upstairs during your stay. Rest assured, we have addressed this issue promptly to ensure it does not recur for future guests.
We greatly appreciate your understanding and kind words about the rest of the apartment, including its cleanliness, spaciousness, comfortable beds, beautiful bathrooms, and ideal location. We´re delighted to hear that you had an overall enjoyable experience and would be happy to welcome you back anytime.
Quality Department.
Respuesta del Departamento de Calidad
Dear Chris,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Anita,
Thank you for your lovely feedback. We´re delighted to hear that the apartment met your expectations and that you enjoyed its fabulous location. We´re glad that you found it well-stocked with essentials like coffee and toilet paper, as we aim to make our guests feel at home during their stay. It´s great to know that you found the apartment squeaky clean and comfortable. Should your travels bring you back this way, we´d be delighted to host you again for another enjoyable stay.
Respuesta del Departamento de Calidad
Dear Yuanchen,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Respuesta del Departamento de Calidad
Estimada Erika:
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Excellent location, close to lots of the attractions. and places to eat. Enjoyed the evening sun on the roof top terrace. Nice street overall.
It was noisy. The property directly opposite is being completely gutted, and a skip arrived one morning at about 7am and was then filled very noisily for the next two hours. There was also noise during the day from other properties in the street being renovated. If you are planning to stay here, I suggest that before you book, you check out the progress of building works with the host. The apartment is listed as suitable for 6, three great double beds, but only seats for 4 in the living room. And the world´s smallest shower in one of the bathrooms, which was a challenge as we are all over 6 feet tall!
Respuesta del Departamento de Calidad
Dear Gill,
Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you had a lovely time exploring Seville and enjoyed our excellent location and the rooftop terrace.
However, we deeply regret the inconvenience caused by the construction work during your stay. Had you informed us of these issues, we would have been more than happy to assist you and find a solution to ensure a more comfortable experience. Nevertheless, upon investigating the matter, we have confirmed that the construction was a temporary situation and there are currently no ongoing works in the area.
We appreciate your comments regarding the seating arrangement and the size of the shower in the bathroom. Your feedback is invaluable, and we will take it into consideration to improve our accommodations for future guests.
Thank you for bringing this to our attention. We hope you give us another opportunity to host you and provide a better experience.
Quality Department.
Respuesta del Departamento de Calidad
Estimado Carlos:
Agradecemos enormemente su crítica positiva. Es gratificante saber que disfrutó de su estancia. Sus comentarios nos inspiran para seguir ofreciendo un servicio excepcional. Será un placer recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Anna,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Respuesta del Departamento de Calidad
Dear Marlena,
Thank you for your lovely feedback. We´re delighted to hear that you found our home charming and conveniently located for exploring the main attractions. It´s wonderful to know that our host was extremely kind and helpful in providing information and services such as arranging taxis or boat tours. We´re thrilled that you and your group had a fantastic time during your stay. Your recommendation means a lot to us, and we sincerely appreciate you taking the time to share your experience. We would be honored to welcome you back again in the future.
Respuesta del Departamento de Calidad
Dear Claire,
Thank you for your wonderful feedback. We´re delighted to hear that you and your friends had a great stay in our apartment. It´s fantastic that you found the location convenient and the apartment clean, modern, and well-presented. We´re thrilled that you enjoyed the rooftop terrace for breakfast and evening drinks. Your suggestion regarding mirrors in each bedroom is duly noted, and we appreciate your input. Thank you for acknowledging our team´s efforts. It was our pleasure to host you, and we hope to welcome you back in the future.
Excellent location. Very well fitted out. We couldn’t use the outside space as it rained so much but a great asset in the sunshine
The stairs after a long day walking but we expected them !
Respuesta del Departamento de Calidad
Dear Edward,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in Seville and that you found the accommodation to be great.
It´s wonderful to know that you appreciated our excellent location and the well-fitted amenities. We apologize for the inconvenience caused by the rain preventing you from using the outside space, but we´re glad you recognized it as a great asset for sunny days.
Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Joelson,
Thank you for your glowing review. We are thrilled to hear that you enjoyed the high-standard apartment with its charming upstairs bedroom and wonderful terrace offering scenic views. It´s fantastic to know that the self-check-in system and the new, tasteful furnishings added to your convenience and satisfaction. We appreciate your detailed feedback on the location and amenities nearby. Your mention of the staircase will undoubtedly assist future guests. We are delighted to have provided you with a perfect stay. Should your travels bring you back, we look forward to hosting you again.
La ubicación es excelente, ya que puedes recorrer el centro de Sevilla sin utilizar ningún transporte. La calle es muy tranquila, por lo que el descanso está garantizado.
Respuesta del Departamento de Calidad
Estimada Elena,
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Va Lentina,
Thank you for taking the time to provide detailed feedback on your recent stay at our apartment in Seville. We´re pleased to hear that you appreciated the central location and had a smooth check-in and check-out experience with clear instructions.
We always strive to be transparent with all our customers by providing detailed information about our accommodations on the website, which can be consulted at any time to make informed decisions. Therefore, we regret that in your case, you felt the apartment was not sufficiently large and missed having a bedside table. We will take your review into account to make the necessary improvements.
We appreciate your feedback on the cleanliness, and we´ll use this as an opportunity to refine our cleaning processes for greater accuracy.
Your input is invaluable to us, and we hope that despite the mentioned shortcomings, you were able to enjoy your time in Seville. Should you choose to stay with us again, we´ll make every effort to provide an improved and more comfortable experience.
Respuesta del Departamento de Calidad
Estimada Vicky
Muchas gracias por sus amables palabras. Estamos encantados de saber que encontró nuestra ubicación ideal para explorar Sevilla. Nuestro equipo está comprometido en ofrecer un servicio excepcional, y es realmente gratificante saber que nuestros esfuerzos fueron apreciados. Sus comentarios tienen un valor incalculable para nosotros. Esperamos tener el placer de darle la bienvenida de nuevo para otra estancia memorable.
Respuesta del Departamento de Calidad
Dear Kim,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Respuesta del Departamento de Calidad
Estimado Marino:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Es un placer servirle, y esperamos volver a recibirles en un futuro próximo.
Respuesta del Departamento de Calidad
Dear Edwin,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Estimado Hector,
Queremos expresar nuestro sincero agradecimiento por su positiva reseña. Nos llena de satisfacción saber que su experiencia fue satisfactoria y que pudimos contribuir a su estancia. Esperamos tener el placer de recibirlo/a nuevamente en el futuro y seguir siendo parte de sus viajes.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Stephanie,
Thank you for sharing your feedback on your recent stay in our apartment. We´re delighted to hear that you found the apartment very pleasant, situated in an extremely quiet alley, and within a short walk of Seville´s main attractions. It´s great to know that you were impressed with the quality of the bedding.
We want to clarify that information regarding the late check-in fee after 9 PM is clearly stated on our website before guests make a reservation to ensure transparency about our policies. We have designed our check-in system this way to provide a service that is as close and personalized as possible to our customers, ensuring a comfortable arrival in Seville.
We appreciate your feedback and we hope you had an enjoyable stay in our beautiful city.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Fernando,
We´re delighted that you chose Galera III in Seville for your stay. Your positive feedback warms our hearts and reinforces our commitment to delivering a memorable experience. We hope to have the pleasure of hosting you again in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Querido Adrian,
Sus palabras amables en su reseña nos han alegrado el día. Saber que tuvo una estancia agradable es nuestra mayor recompensa. Nos complace haber cumplido con sus expectativas y haber contribuido a su comodidad y satisfacción.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y continuar brindando experiencias positivas.
Saludos cordiales,
Director de Calidad
Respuesta del Departamento de Calidad
Dear Rameez,
We deeply regret the presence of pet hair on the furniture and flooring upon your check-in. We want to assure you that we take these comments seriously and apologize for any inconvenience caused.
We are pleased to learn that our team was able to take immediate action by promptly sending out our cleaning staff to address the issue. Guest satisfaction is our priority, and we are committed to providing a comfortable and enjoyable lodging experience.
We´re genuinely delighted that our staff left a positive impact on you during your time in Seville. Creating a warm and friendly environment in this vibrant city is something we deeply value. Knowing that our efforts resonated with you and added to your enjoyment of Seville encourages us to continue delivering exceptional service. Thank you for sharing your experience, and it was a true pleasure to have you as our guest. We can´t wait to have the pleasure of welcoming you back to Seville.
Kind regards.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Siria,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to refine our services. We truly appreciate your understanding and constructive remarks.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Romain,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Salvador,
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Julie,
We´re delighted to hear that your stay in Sevilla was made even more enjoyable by our incredible accommodation. We take pride in offering a spacious, clean, and well-located apartment, with the added bonus of a terrace. Our team strives to provide excellent responsiveness and availability throughout your stay. Thank you for recommending our accommodation. We extend our gratitude to you for choosing us as your hosts!
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear David,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Kylash,
Thank you immensely for your kind words and recommendation. We are truly delighted that our location and the hospitality of our host made your stay enjoyable. It is our greatest pleasure to ensure our guests have a wonderful experience. We look forward to the opportunity to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Lourdes:
Nos alegra saber que disfrutó de su estancia en nuestro apartamento en Sevilla y que encontró nuestra ubicación conveniente para explorar la ciudad. Gracias por su amable reseña y esperamos tener el placer de darle la bienvenida de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Lucas,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
La limpieza, la amplitud, la decoración y la ubicación
La escalera para acceder a la habitación de la planta superior era bastante empinada
Respuesta del Departamento de Calidad
Estimado Juan:
Queremos expresar nuestro más sincero agradecimiento por su amable comentario sobre su estadía en nuestro apartamento. Nos complace enormemente saber que disfrutaron de su experiencia con nosotros y que quedaron satisfechos con el alojamiento que les ofrecimos. En nuestra continua búsqueda por brindar un servicio de calidad, valoramos enormemente los comentarios de nuestros huéspedes. Esperamos tener la oportunidad de recibirlos nuevamente en el futuro y hacer de su próxima estadía una experiencia aún más agradable.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Fiona,
Thank you for choosing us for your stay in Seville and for this wonderful review, highlighting the cleanliness and hospitality of our staff. We will be delighted to welcome you back again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Karl,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
La situation, la terrasse, l´équipement lave-vaisselle, lave-linge, cafetière Nespresso
Respuesta del Departamento de Calidad
Dear Stéphanie,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Dmytro,
Thank you for choosing us for your stay in Seville and for taking the time to share your impressions with us. We have taken good note of your remarks, specially about the heating system, as we understand that a comfortable temperature is crucial for a good stay.
We appreciate your words and very much look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
La ubicación, y en general todo. Volveríamos a repetir sin dudarlo. Todo muy limpio,camas muy cómodas.
Nos gustó todo no hubo nada que tenga que poner comentarios negativos
Respuesta del Departamento de Calidad
Estimada María Isabel:
Ante todo agradecerle por haber elegido nuestro apartamento para su estancia en Sevilla y por el tiempo para escribir esta reseña. Nos llena de orgullo leer su comentario y saber que el alojamiento ha cumplido con todas sus expectativas. Esperamos poder volver a servirle muy pronto de nuevo.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Angelina,
Thank you for your kind words about your stay at our apartment. We are thrilled to read that you felt comfortable and that the check in process was smooth. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Marina,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Konstantin,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Winnie, Thank you very much for staying with us. We are delighted to know that our location was a highlight of your stay. Thank you for sharing your experience with us. We look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Trop peu de vaisselle pour 6 et de chaînes en particulier sur la terrasse assez peu aménagée.
Respuesta del Departamento de Calidad
Dear Corinne, thank you very much for your constructive feedback, it means a lot to us. We hope to have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimada Ana, le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Dmitri, thank you very much for staying with us and for reviewing your stay. We are glad to know that our prime location and the cleanliness of the apartment were highlights of your stay.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Muchas gracias Narda por sus comentarios. Nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar la belleza del apartamento, trabajamos duro para garantizar un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos.
Esperamos su próxima visita.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear James, thank you very much for staying with us and for taking the time to review your stay. We also appreciate your kind recommendation.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Keara, thank you very much for your kind feedback. It is a pleasure to know that your family had a comfortable stay with us and we look forward to serving you again in the future.
Aija T.
Quality Department
Atenção que este prédio (e a casa para acesso ao terraço) tem escadas e são daquelas estreitas à antiga. A considerar se viajar com crianças e animais!
Respuesta del Departamento de Calidad
Estimada Andrea, muchas gracias por compartir su opinión. Apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, juega un papel clave para que nuestros huéspedes consigan una gran experiencia vacacional. Muchas gracias también por destacar la limpieza y la excelente ubicación del apartamento.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Daer Olivier, we are delighted to know you had a great stay with us. We are looking forward to making your holiday experience even better in the future!
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Jonne, thank you for this very kind review of our apartment. We look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your comments regarding your stay and the highlights on the great location of the apartment.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Jeff, thank you for sharing your opinion. We are delighted to see that you really enjoyed your stay in our apartment and took the advantage of its great location.
Once again we thank you for your kind commentsregarding your stay and we look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you for your feedback regarding your stay with us.
We appreciate your highlights on the cleanliness and the excellent location of the apartment and we are glad to hear that we were able to match your holiday expectations.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your positive feedback regarding your stay.
It is a pleasure for us to read that the apartment and our team’s performance exceeded your expectations.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Estimada Belén, muchas gracias. Esperamos volver a tener el placer de recibirte. Un saludo
No había sábana bajera para el sofá cama, del apartamento de abajo. Del apartamento de arriba, la escalera para subir a la habitación de arriba es muy empinada.
Respuesta del Departamento de Calidad
Estimada MLuz Estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento Genteel Home Galera. Su detallada opinión nos ayudará a continuar mejorando la calidad de nuestros servicios. Atentamente, Ana García, Dpto. de calidad
Editar
- No podernos quedar más días para disfrutar de la terracita por las noches.
Niets
merci pour les pâtisseries la terrasse impeccable
rien à signaler
Perfect location. Lots of restaurants and near to the tourist attractions. Bright, clean, with comfy beds and nice roof terrace. Would recommend.
No dining table. Lounge seating for 4 but the apt can sleep 6. Breakfast bar could only seat 2 . Would be difficult for families or large groups to eat in. We did know this before booking.
Perfect location. Lots of restaurants and near to the tourist attractions. Bright, clean, with comfy beds and nice roof terrace. Would recommend.
No dining table. Lounge seating for 4 but the apt can sleep 6. Breakfast bar could only seat 2 . Would be difficult for families or large groups to eat in. We did know this before booking.
Respuesta del Departamento de Calidad
Dear Pauline,
We appreciate your review about your holidays in our apartment; The satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very happy to read that you liked the apartment you stayed in and that you have found that it was clean and you would enjoy our terrace. We want to apologize for the issue by the space available for having lunch, however, as you indicate everything is described on our website so that our guests can book the accommodation that best suits their needs. We look forward to serving you again in the future.
Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Dear John, Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Dear Carol, We would like to thank you for your preference in selecting our apartment for your holidays in Seville, as well as for taking the time to tell us about your experience among us. We are also very pleased to read your complete satisfaction with the comfort of the room, location and our staff. We strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward to having the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Estimado Alberto, gracias por su comentario. En las características de la propiedad se indica claramente que el acceso es mediante escaleras, y en ningún momento se menciona que exista un ascensor, ya que en el edificio efectivamente no hay. Respecto al fallo eléctrico, fue momentáneo y tal y como le informamos cuando nos llamó, se debió a una sobrecarga al encender todas las luces, todos los electrodomésticos y aparatos de aire acondicionado a la vez, por lo que por motivos de seguridad, saltan los plomos del cuadro eléctrico y como le explicamos, solo es necesario volver a subir los plomos para restablecer la corriente. Esperamos que a pesar de esto hayan disfrutado de su estancia en Sevilla. Saludos
Liked having a terrace though the wasps drove us in a few times! When we had to ring that electric was off someone came within 15 mins which was great. Very friendly hosts spoke excellent English too.
More cereal bowls only 4 for 6 people. More shelving in bedroom top one for storing things on.
Основные 2 проблемы. В ванной, расположенной на 1эт был неправильно установлен кран. Поэтому была или горячая, или только холодная вода. И дело не в том, что кран сломался, он изначально был так установлен. Вопрос:, как жили предыдущие гости (если они были) и как мыли и убирали апартаменты (по идее хозяева должны были знать об этой проблеме)? Нас было 5 взрослых людей. Для нас был принципиальный выбор апартаментов с 2-мя с/у. Соответственно, один из пунктов не был выполнен. Неработающий WIFI. Вернувший из отпуска, я перечитала еще раз отзывы более внимательно, отфильтровав их по дате, и обнаружила, что WIFI не работал еще с февраля. При этом нас уверяли, что это техническая проблема и вот-вот она решится. Получается, что нас обманули. Это очень неприятно и некрасиво. Наличие и хорошо работающий WIFI в гостинице или апартаментах – один из важных для меня пунктов, т.к. иногда мне приходится подключать свой ноут и работать. Хорошо, что у мы купили местную симку и могли переписываться с хозяевами по поводу наших проблем через WhatsApp. При этом они знали о проблеме с WIFI, но упорно нам писали через WA. Check out в апартаментах 11:00. Мы попросили продлить нам до 12, чтобы мы смогли нормально собраться при условии 1 работающего душа. Нам отказали в этой просьбе и вернули деньги за 1 ночь. Спасибо. Но комфортное проживание с нормальным душАМИ и WiFi – это одно, деньги – это другое! Кроме того: размер верхней спальни на 2,5х2,5. Т.е. в комнате есть только кровать, в маленькой нише шкафчик, вход в с/у и выход на террасу. Очень тесно, нет места разобрать и сложить чемодан. Из трех спален нормальный шкаф есть только в 1 спальне. При входе нет ничего, куда бы можно повесить верхнюю одежду. Если вы будете в Севилье поздней осенью или зимой, то одежду придётся бросать на кресла или диван. Нет нормального обеденного стола, только «журнальный столик». При этом нормальный стол находится на террасе. Странно.
Respuesta del Departamento de Calidad
Thank you very much for taken your time to leave us your review Nat, it always helps us to imprive and become better hosts. First of all we want to apologize again for all the incoviniences you have suffered for your stay, we are deeply sorry. As you were able to see, our apartment is brand new, it was inaugurated in february 2.019. Since then, none of our guests has told us anything about the problem with the shower, or it would have been solved as soon as we have known. About the wifi, we told you it was solved because the problem you had was due to the company that provides us had cuts during one of the days of your stay, but the rests of them was working properly. About the late check out, please understand tha we had a new guests coming who expected to check in at 3 pm, so we need to clean up the apartment to have it ready on time. We tried to offer you the best of the service we were able, and we refunded you one night as we though the inconviniences of the wifi and the hot water, even though they were solve as quickly as we could, deserved to be compensated. Anyway, we hope you and your family enjoyed our wonderful city. Best regards.