Galera Terrace III Duplex

Dear Jonne, thank you for this very kind review of our apartment. We look forward to serving you again in the future.

Genteel Home: Dear Jonne, thank you for this very kind review of our apartment. We look forward to serving you again in the future.

Aija T.
Quality Department

BEAUTIFUL apartment! Well located, great terrace, and lovely hosts. 10/10 would recommend !

Genteel Home: Thank you very much for your comments regarding your stay and the highlights on the great location of the apartment.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Place and layout worked great for our group (5 people - mom/dad, 2 daughters and one of their friends). Place was in great shape and very clean. Great location for us. It always takes a day or two to know your area and how to get around. But it worked out great for us. We had a fantastic time in Sevilla!

Genteel Home: Dear Jeff, thank you for sharing your opinion. We are delighted to see that you really enjoyed your stay in our apartment and took the advantage of its great location.
Once again we thank you for your kind commentsregarding your stay and we look forward to serving you again in the future.

Aija T.
Quality Department

No ha dejado ningún comentario.

Beautiful and clean apartment in great location.

Genteel Home: Thank you for your feedback regarding your stay with us.

We appreciate your highlights on the cleanliness and the excellent location of the apartment and we are glad to hear that we were able to match your holiday expectations.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Bel appartement! Très bien situé et propre. L’équipe est sympa et réactive.

Genteel Home: Thank you very much for your positive feedback regarding your stay.

It is a pleasure for us to read that the apartment and our team’s performance exceeded your expectations.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Fenomenal

Genteel Home: Estimada Belén, muchas gracias. Esperamos volver a tener el placer de recibirte. Un saludo

You’ll only be positively surprised

La decoración es muy bonita. Es muy cómoda. Tiene una ubicación perfecta.
No había sábana bajera para el sofá cama, del apartamento de abajo. Del apartamento de arriba, la escalera para subir a la habitación de arriba es muy empinada.

Genteel Home: Estimada MLuz Estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento Genteel Home Galera. Su detallada opinión nos ayudará a continuar mejorando la calidad de nuestros servicios. Atentamente, Ana García, Dpto. de calidad

Editar

+ Desde el check-in, hasta que salimos fue todo perfecto. La chica que vino a recibirnos fue super amable y atenta. El apartamento es espectacular (elegí la habitación del piso superior por la pedazo de terraza, las otras dos habitaciones muy acogedoras también)y muy céntrico. No hay ascensor y era un tercero pero a nosotros al ser jóvenes no nos importo nada igual para alguien mayor no sería adecuado.
- No podernos quedar más días para disfrutar de la terracita por las noches.

El wifi perfecto!!

Appartement moderne Deux salles de bain La terrasse

Fijn appartement, knusse woonkamer en keuken, drie prima slaapkamers, fijne bedden en geweldig dakterras. Locatie is erg fijn. Midden in de stad, maar toch rustig.
Niets

Ha sido fantástico

top
merci pour les pâtisseries la terrasse impeccable
rien à signaler

Excellent city and great accommodation near to all the attractions.
Perfect location. Lots of restaurants and near to the tourist attractions. Bright, clean, with comfy beds and nice roof terrace. Would recommend.
No dining table. Lounge seating for 4 but the apt can sleep 6. Breakfast bar could only seat 2 . Would be difficult for families or large groups to eat in. We did know this before booking.

Excellent city and great accommodation near to all the attractions.
Perfect location. Lots of restaurants and near to the tourist attractions. Bright, clean, with comfy beds and nice roof terrace. Would recommend.
No dining table. Lounge seating for 4 but the apt can sleep 6. Breakfast bar could only seat 2 . Would be difficult for families or large groups to eat in. We did know this before booking.

Genteel Home: Dear Pauline,
We appreciate your review about your holidays in our apartment; The satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very happy to read that you liked the apartment you stayed in and that you have found that it was clean and you would enjoy our terrace. We want to apologize for the issue by the space available for having lunch, however, as you indicate everything is described on our website so that our guests can book the accommodation that best suits their needs. We look forward to serving you again in the future.
Fátima Roca-chief of Customer Service.

The location is fabulous and we recommend not to bother with a bus pass.

Great location great value More toilet paper

Genteel Home: Dear John, Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Fátima Roca-chief of Customer Service.

TOP De locatie was Top. Het appartement lag midden in het mooie centrum van Sevilla. Het prachtige weer eind september. Niet te geloven. Het waren een paar mooie dagen. Wij zouden het volgend jaar zo weer doen. Met vriendelijke groet, Tijs Schipper niets.

It was an excellent location for our visit. The host was very helpful with all our concerns.

Genteel Home: Dear Carol, We would like to thank you for your preference in selecting our apartment for your holidays in Seville, as well as for taking the time to tell us about your experience among us. We are also very pleased to read your complete satisfaction with the comfort of the room, location and our staff. We strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward to having the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service.

Home was very stylish and nice. Well located. Very communicative with quick responses. Only issue during our stay was that the hot water seemed to run out very quickly, but we had this issue in multiple places!

Brillant

superbe emplacement, accueil agréable, appartement très calme bien qu´en centre ville

Tienen que mejorar. No está bien claro que no tiene ascensor y las escaleras estan sucias , son estrechas y empinadas. Nos quedamos sin servicio eléctrico por sobrecarga y no tenían personal técnico para resolver el problema.

Genteel Home: Estimado Alberto, gracias por su comentario. En las características de la propiedad se indica claramente que el acceso es mediante escaleras, y en ningún momento se menciona que exista un ascensor, ya que en el edificio efectivamente no hay. Respecto al fallo eléctrico, fue momentáneo y tal y como le informamos cuando nos llamó, se debió a una sobrecarga al encender todas las luces, todos los electrodomésticos y aparatos de aire acondicionado a la vez, por lo que por motivos de seguridad, saltan los plomos del cuadro eléctrico y como le explicamos, solo es necesario volver a subir los plomos para restablecer la corriente. Esperamos que a pesar de esto hayan disfrutado de su estancia en Sevilla. Saludos

Excellent stay will come again!
Liked having a terrace though the wasps drove us in a few times! When we had to ring that electric was off someone came within 15 mins which was great. Very friendly hosts spoke excellent English too.
More cereal bowls only 4 for 6 people. More shelving in bedroom top one for storing things on.

Muy céntrico y bien equipado

о-первых, нужно знать, что когда Вы смотрите фото в общем потоке, то видите фото разных апартаментов. В этом доме их несколько. Мы проживали в Duplex Apartment with 3 bedrooms and Terrace и мой отзыв конкретно об этих апартаментах. Наши апартаменты находились на 2 этаже. Лифта в доме нет. Поэтому если вы путешествуете с большим чемоданом или маленькими детьми – это надо учесть. 3-я спальня в апартаментах находится наверху и туда ведет довольно крутая лестница. Это тоже надо иметь в виду. Все «+» соответствуют отзывам: близко к центру, тихая улица, рядом есть платная парковка, на кухне есть всё необходимое, есть посудомоечная и стиральная машины.
Основные 2 проблемы. В ванной, расположенной на 1эт был неправильно установлен кран. Поэтому была или горячая, или только холодная вода. И дело не в том, что кран сломался, он изначально был так установлен. Вопрос:, как жили предыдущие гости (если они были) и как мыли и убирали апартаменты (по идее хозяева должны были знать об этой проблеме)? Нас было 5 взрослых людей. Для нас был принципиальный выбор апартаментов с 2-мя с/у. Соответственно, один из пунктов не был выполнен. Неработающий WIFI. Вернувший из отпуска, я перечитала еще раз отзывы более внимательно, отфильтровав их по дате, и обнаружила, что WIFI не работал еще с февраля. При этом нас уверяли, что это техническая проблема и вот-вот она решится. Получается, что нас обманули. Это очень неприятно и некрасиво. Наличие и хорошо работающий WIFI в гостинице или апартаментах – один из важных для меня пунктов, т.к. иногда мне приходится подключать свой ноут и работать. Хорошо, что у мы купили местную симку и могли переписываться с хозяевами по поводу наших проблем через WhatsApp. При этом они знали о проблеме с WIFI, но упорно нам писали через WA. Check out в апартаментах 11:00. Мы попросили продлить нам до 12, чтобы мы смогли нормально собраться при условии 1 работающего душа. Нам отказали в этой просьбе и вернули деньги за 1 ночь. Спасибо. Но комфортное проживание с нормальным душАМИ и WiFi – это одно, деньги – это другое! Кроме того: размер верхней спальни на 2,5х2,5. Т.е. в комнате есть только кровать, в маленькой нише шкафчик, вход в с/у и выход на террасу. Очень тесно, нет места разобрать и сложить чемодан. Из трех спален нормальный шкаф есть только в 1 спальне. При входе нет ничего, куда бы можно повесить верхнюю одежду. Если вы будете в Севилье поздней осенью или зимой, то одежду придётся бросать на кресла или диван. Нет нормального обеденного стола, только «журнальный столик». При этом нормальный стол находится на террасе. Странно.

Genteel Home: Thank you very much for taken your time to leave us your review Nat, it always helps us to imprive and become better hosts. First of all we want to apologize again for all the incoviniences you have suffered for your stay, we are deeply sorry. As you were able to see, our apartment is brand new, it was inaugurated in february 2.019. Since then, none of our guests has told us anything about the problem with the shower, or it would have been solved as soon as we have known. About the wifi, we told you it was solved because the problem you had was due to the company that provides us had cuts during one of the days of your stay, but the rests of them was working properly. About the late check out, please understand tha we had a new guests coming who expected to check in at 3 pm, so we need to clean up the apartment to have it ready on time. We tried to offer you the best of the service we were able, and we refunded you one night as we though the inconviniences of the wifi and the hot water, even though they were solve as quickly as we could, deserved to be compensated. Anyway, we hope you and your family enjoyed our wonderful city. Best regards.