Este magnífico apartamento aúna estilo y comodidad con una ubicación privilegiada en el pintoresco barrio de Santa Cruz, ideal para disfrutar de una estancia inolvidable, en el mejor sentido de la palabra, en Sevilla.
La propiedad se compone de un agradable salón con sofá cama y zona de comedor junto a una cocina de espacio abierto totalmente equipada y con barra de desayuno; un dormitorio doble con cama de matrimonio y armario así como con TV; un segundo dormitorio con dos camas individuales y dos baños completos con plaza de ducha.
Ver en el mapa
Apartamento Conde de Ibarra III
de a
Lo único uno de los baños tardaba bastante en llegar el agua caliente
Aunque el apartamento no estaba muy frío, no funcionaba la calefacción
Respuesta del Departamento de Calidad
Estimada M. Milagros:
Gracias por compartir su experiencia con nosotros. Nos complace saber que la ubicación del apartamento y las comodidades proporcionadas, como las cápsulas de café y los colchones, fueron de su agrado.
Lamentamos cualquier malentendido relacionado con el funcionamiento de la calefacción. Si nos lo hubiera comunicado durante su estancia, hubiésemos estado encantados de explicarle el funcionamiento del sistema o de proporcionarle una solución de inmediato. Le recordamos que nuestro equipo de atención al cliente está disponible las 24 horas para asistirle con cualquier duda o incidencia que pudiera surgir.
Agradecemos sus comentarios, los cuales nos permiten mejorar continuamente. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y brindarle una estancia completamente satisfactoria.
Departamento de Calidad.
Manque de parking nous étions obligés de payer le parking 20€ par jour avec un accès limité. Impossible de récupérer la voiture le Dimanche et il faut garer la voiture avant 21h
Respuesta del Departamento de Calidad
Dear Bouchra,
Thank you for sharing your feedback regarding your stay. We are pleased to know that you were satisfied with the location and layout of the apartment.
Regarding the lack of parking, we would like to highlight that, due to our central location, it is often not possible to park within the same building due to the pedestrian nature of many nearby streets and the proximity to various landmarks. For this reason, we always recommend nearby parking facilities that cater to our guests´ needs. While we understand that the cost of parking may be an inconvenience, we would like to point out that this situation is beyond our control, as are the restrictions on access during certain hours.
We hope that, despite the small inconvenience with parking, you enjoyed your time in Seville and your stay in our property. We appreciate your choice and look forward to welcoming you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Marco,
Thank you so much for your kind words. We are delighted to hear that the communication, location, and the apartment itself met your expectations. It’s wonderful to know that you and your friends had such a positive experience. We truly appreciate your recommendation and would be thrilled to welcome you again in the future for a longer stay.
Bon emplacement. Confortable et bien équipé. Facilement accessible
Un chantier bruyant dans l’immeuble mitoyen.
Respuesta del Departamento de Calidad
Dear Thierry,
Thank you for sharing your feedback and for highlighting the excellent location, comfort, and equipment of the apartment, as well as its accessibility.
However, we regret any inconvenience you have experienced. Unfortunately, as this is a temporary work carried out by third parties, we do not have control over it. However, we always ensure that the hours designated for rest are respected. We remain committed to guaranteeing the comfort of our guests and sincerely appreciate your understanding.
Thank you for choosing us and we hope to have the opportunity to welcome you again for an even more pleasant stay in the future.
Quality Department.
Le fait de ne pas pouvoir déposer les bagages avant le check in de 15 h, contrairement à ce qu il était indiqué dans l annonce.
Respuesta del Departamento de Calidad
Dear Catherine,
Thank you for sharing your feedback with us. We are delighted to know that you appreciated the location, the cleanliness of the apartment, and the facilities provided.
Regarding luggage storage, we would like to clarify that while this option can be accommodated, it is subject to availability. Due to the logistical considerations required to prepare the apartment for your arrival and the absence of a physical reception, this is not always feasible. We sincerely appreciate your understanding.
We value your feedback and remain committed to improving the guest experience. It would be our pleasure to welcome you again in the future.
Quality Department
La propiedad estaba en una ubicación fantástica, cerca de la catedral, bares, restaurantes
La propiedad era fabulosa, las camas eran extremadamente cómodas y tenía todo lo que necesitabas
Ubicación perfecta,,calle muy tranquila.
La puerta de abajo cuesta de abrir .
Respuesta del Departamento de Calidad
Estimada Anna:
Gracias por compartir su comentario con nosotros. Nos alegra saber que disfrutó de la ubicación perfecta del alojamiento y de la tranquilidad de la calle.
Sin embargo, lamentamos las molestias ocasionadas por la dificultad para abrir la puerta de abajo. Revisaremos esta situación de inmediato para asegurarnos de que funcione correctamente y evitar inconvenientes futuros.
Agradecemos su feedback y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Nicole,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
The two-bedroom apartment was very comfortable it has everything you need. Make sure to coordinate your arrival time, because there is no place to wait for check in time. Anyhow, there were flexible and agreed to allow us to check-in earlier.
Respuesta del Departamento de Calidad
Dear Yvonne,
Thank you for your kind review. We are delighted to hear that you enjoyed the apartment and found it comfortable and well-equipped. We also appreciate your understanding regarding the check-in process. We always strive to be as flexible as possible to accommodate our guests´ needs, and we´re glad we could arrange an earlier check-in for you. We hope to welcome you back in the future for another great stay.
Quality Department.
Posterior al booking surgieron algunas cosas que no estaban en la información original como un tema de depósito por cualquier eventualidad o cargos por late check in, y en letras pequeñas un aviso de tirar la basura en un contenedor de la calle, lo vi casualmente y saque la basura, como turista no es algo habitual y se complica, me pareció peculiar. El lugar el muy bueno en general, todo muy bien.
Respuesta del Departamento de Calidad
Estimada Rosa:
Agradecemos mucho sus comentarios sobre su reciente estancia. Nos alegra saber que disfrutó de la ubicación, la comodidad de la cama, la decoración y el equipamiento del apartamento. Respecto a su observación sobre el depósito y los cargos por late check-in, queremos reiterar que toda la información sobre estas tarifas y condiciones está disponible en el momento de la reserva, así como en el correo de confirmación, con el objetivo de mantener una comunicación clara y transparente. Lamentamos cualquier confusión que haya podido ocurrir en su caso.
En cuanto a su comentario sobre la eliminación de la basura, nos gustaría aclarar que, en Genteel Home Apartments, los huéspedes no están obligados a deshacerse de la basura al final de su estancia, ya que entendemos que los huéspedes están aquí para relajarse. Sin embargo, cualquier ayuda en este sentido es realmente apreciada, ya que nos ayuda a mantener nuestros apartamentos en excelentes condiciones para futuros huéspedes y contribuye a un ambiente limpio y agradable para todos. Como empresa dedicada al turismo, valoramos la responsabilidad compartida y la colaboración, reconociendo que el cuidado de los espacios compartidos refleja el respeto por los demás y por los lugares que visitamos. Lamentamos cualquier inconveniente que esto haya podido causar y agradecemos su comprensión y esfuerzo.
Nos complace saber que, a pesar de estos detalles, tuvo una buena experiencia en general. Esperamos poder darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Todo estuvo muy bien
Respuesta del Departamento de Calidad
Estimada Jenny:
Gracias por su comentario. Nos complace saber que disfrutó de la comodidad y la ubicación de nuestro alojamiento. Agradecemos su valiosa opinión y esperamos tener el placer de recibirla nuevamente en el futuro.
Departamento de Calidad.
Fantastic location
Some of the fittings and facilities were a little tired, but overall still very good.
Respuesta del Departamento de Calidad
Dear John,
Thank you for your feedback. We’re glad to hear that you enjoyed the fantastic location and that the apartment had everything you needed. We appreciate your comments regarding some of the fittings and facilities and will take them into account as we continuously work to improve the experience for our guests. We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Le canapé qui était sale on était obligé d´interchanger les draps, apparemment un peu étroit et mal éclairé surtout pour la chambre à coucher.
Respuesta del Departamento de Calidad
Dear A M.,
Thank you for your feedback. We are pleased to hear that you enjoyed the location, the peaceful environment, and the warm welcome from our staff.
However, we are sorry to learn about the issues you faced with the cleanliness of the sofa. This does not reflect the high standards of quality and cleanliness we strive to provide. Rest assured, we will address this matter to prevent similar situations in the future. Regarding the lighting, we understand that preferences for lighting can vary from person to person. Our aim is to create a cozy atmosphere, but we acknowledge that it may not have suited your personal taste, and we regret that it did not meet your expectations.
We truly appreciate your feedback, we will take it into account in order to make the necessary improvements. We hope to have the opportunity to offer you a better experience in the future.
Quality Department.
Wi-Fi順暢， 地理位置優越， 很棒的廚房，還有洗衣機和洗碗機可以用，非常方便。
Respuesta del Departamento de Calidad
Dear Zih,
Thank you for your kind review. We’re delighted to hear that you had a relaxing and enjoyable stay. It’s great to know that you found the Wi-Fi reliable, the location convenient, and the kitchen well-equipped with amenities like the washing machine and dishwasher. We appreciate your feedback and look forward to hosting you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Ellie,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
La ubicación, la limpieza, el mobiliario y el disponer de un segundo cuarto de baño.
La segunda habitación un poco pequeña.
Respuesta del Departamento de Calidad
Estimado Alberto:
Agradecemos mucho su comentario y nos alegra saber que disfrutó de nuestro apartamento, su ubicación conveniente, limpieza, mobiliario y la comodidad de tener un segundo cuarto de baño.
Lamentamos que haya encontrado la segunda habitación un poco pequeña. Valoramos mucho su retroalimentación, ya que nos ayuda a mejorar nuestros servicios. Tomaremos en cuenta sus comentarios para futuras mejoras y consideraciones.
Esperamos tener el privilegio de recibirle nuevamente y ofrecerle una experiencia aún más placentera. Gracias por elegir nuestro apartamento y por compartir su experiencia con nosotros.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Wade,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the convenient location of our apartment and found it well-decorated with all the necessary amenities. It is always a pleasure to know that our guests had a positive experience exploring Seville from our property. We look forward to welcoming you back for an extended visit in the future.
Qulity Department.
Respuesta del Departamento de Calidad
Dear Anne,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Deat Anisa,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality Department.
Siamo arrivati in mattinata e dopo aver concordato nelle giornate precedenti la possibilità di lasciare i bagagli prima del check in, il giorno stesso ci è stato detto di utilizzare dei locker in città o di aspettare le 13.30. Abbiamo concordato di vederci all´orario stabilito ma il personale è arrivato alle 14.15. L´appartamento era pieno di zanzare, non siamo mai riusciti a capire da dove entrassero nonostante tutte le finestre fossero chiuse
Respuesta del Departamento de Calidad
Dear Michele,
Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to know that you enjoyed our central location in the heart of Barrio de Santa Cruz, just minutes from the cathedral. The spaciousness of the apartment and the fully equipped kitchen are aspects we are proud to offer our guests.
We sincerely apologize for the inconvenience regarding the luggage service. As we do not have a physical reception, there are times when, despite our best efforts to accommodate the needs of our valued guests, unexpected situations arise that prevent us from providing this service. Additionally, we regret the delay at check-in time. We understand how frustrating this must have been, but we are glad to know that you were ultimately able to enter the apartment before the stipulated time of 3 PM.
Regarding the presence of mosquitoes, we assure you that we conduct regular pest control measures to minimize their presence. However, due to the climate, there are occasions when encountering some insects is inevitable. Nonetheless, we will take your comment into account and perform a thorough inspection to ensure the comfort of our guests.
We hope that, despite these issues, you had a pleasant stay and were able to enjoy everything Seville has to offer. We would be delighted to welcome you back on another occasion and provide you with an even better experience.
Quality Department.
Nulla
Respuesta del Departamento de Calidad
Dear Edo,
Thank you for sharing your feedback. We´re pleased to hear that you found our location to be conveniently close to the center yet tranquil. Your satisfaction is important to us, and we appreciate your concise review. We hope to have the opportunity to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Estimado Juan,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Un petit rafraichissement décoratif serait bien pour correspondre au standing parfait des photos (cadres tableaux à changer, appliques lampe de chevet à revisser, chaise ou porte valise dans les chambres). Pas de rangement dans une des 2 chambres.
Respuesta del Departamento de Calidad
Dear Yann,
Thank you for sharing your experience. We´re delighted to hear that you felt at home in our apartment and appreciated the many amenities provided, including the coffee machine and dishwasher. It´s great to know that our location near the historic center and our luggage storage service added convenience to your stay.
We appreciate your feedback regarding the decorative refreshment and the suggestions for improvement. We will certainly take your comments into consideration to ensure that our apartment meets the high standards reflected in our photos.
Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant visit in the future.
Quality Department.
Apartment looks a fair bit more tired than the photos, honestly we were a little disappointed. A bit dark throughout apartment which is why I assume there was the strange atrium. Although it looks like this was an outside space on photos, but it was very damp out there and smelly. All doors to access the building very difficult, there certainly was a "knack" that took sometime to figure out, my elderly parents were unable to access without me. Lots of mosquitos in apartment, even though all doors and windows closed. We got bitten all over during night and killed 7 in the bedrooms. Had to fumigate entire apartment with bug spray before sleeping second night. Appreciate this is a problem in Spain but would have thought there might be plug ins around if this were an issue. Unfortunately would not return.
Respuesta del Departamento de Calidad
Dear Tienne,
Thank you for taking the time to share your feedback on your recent stay with us. We are pleased to learn that you found our location convenient, with easy access to the main square and a variety of amenities nearby. Additionally, we are glad that you felt secure returning to the apartment at night.
We sincerely apologize for the disappointment you experienced with the condition of the apartment. Your feedback is invaluable to us, and we regret any inconvenience this may have caused. We take note of your comments and will make improvements where necessary. Regarding the issue of insect presence, while we conduct regular fumigations to address pest control, we understand that climate conditions may sometimes lead to the presence of insects. Nonetheless, we will thoroughly review the situation and take necessary measures to prevent similar occurrences in the future.
Regarding the luminosity of the apartment, we appreciate your input. We understand that preferences for lighting may vary among individuals, but we will carefully consider your comments to implement any necessary improvements in lighting and ventilation.
We apologize for any difficulty you experienced with accessing the building doors. We will address this matter to ensure smoother access for all guests, including those with mobility challenges.
We regret that your experience fell short of your expectations and that you are not considering a return visit. Your feedback is important to us, and we hope to have the opportunity to exceed your expectations in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Emmanuel,
Thank you for your positive feedback. We´re glad to hear that you enjoyed our nice apartment and its excellent location. It´s great to know that you found it peaceful while still being close to the historic city center. Your recommendation means a lot to us.
Since there were many mosquitoes during this period, there was a lack of mosquito nets.
Respuesta del Departamento de Calidad
Dear Zita,
Thank you for your wonderful review. We´re thrilled to hear that you found the facilities of our accommodation excellent and that the starter pack in the kitchen was to your satisfaction. We strive to provide our guests with all the essentials for a comfortable stay, and we´re glad that you appreciated the amenities provided, such as detergent, shower gel, and shampoo.
We apologize for any inconvenience caused by the lack of mosquito nets. Your feedback is invaluable, and we´ll certainly take it into consideration for future improvements.
We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Quality Department.
Al ser un primero y en calle estrecha tiene poca luz, pero normal al estar tan céntrico.
Respuesta del Departamento de Calidad
Estimada Maria Jose,
Agradecemos sinceramente su valiosa opinión sobre su reciente estancia con nosotros. Nos complace saber que apreció nuestra excelente ubicación y que encontró que nuestro apartamento contaba con todas las comodidades necesarias, incluyendo detalles adicionales como agua, aceite de oliva, cápsulas de café y detergente para la lavadora. Nos alegra también saber que encontró el apartamento muy limpio.
Agradecemos su comprensión respecto a la luminosidad, ya que es debido a nuestra ubicación tan centrica. Agradecemos sus comentarios y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para ofrecerle otra estancia memorable.
Departamento de Calidad.
Ubicación, sitio limpio, personal amable, buena limpieza.
Todo bien, por la ubicación hay poco parking para poder parar y descargar las maletas pero todo perfecto.
Respuesta del Departamento de Calidad
Estimado Alberto:
Agradecemos sinceramente su comentario y por haber elegido nuestro establecimiento. Nos complace saber que disfrutó de nuestra ubicación céntrica, la limpieza del lugar, nuestro amable personal y el excelente servicio de limpieza.
Lamentamos cualquier inconveniente que haya experimentado con el estacionamiento. Es importante mencionar que debido a nuestra ubicación en el corazón de la ciudad, puede resultar difícil acceder a ciertas zonas en coche debido a la predominancia de calles peatonales en el área central. Entendemos los desafíos que esto puede suponer al buscar lugares para estacionar y descargar las maletas. No obstante, nuestro equipo de atención al cliente está siempre disponible para ofrecer recomendaciones útiles y facilitar al máximo su llegada.
Esperamos tener el placer de darle la bienvenida nuevamente pronto. Agradecemos sinceramente que haya compartido su experiencia con nosotros y por la confianza depositada.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Marit,
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed our superb location and that our staff provided you with pleasant and easy communication throughout your stay.
Your kind words are truly appreciated, and we are grateful for the opportunity to have hosted you. If your travels bring you back to this area in the future, we would be delighted to welcome you back.
Quality Department.
Respuesta del Departamento de Calidad
Dear Prajwala Reddy,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
falta de parking
Respuesta del Departamento de Calidad
Estimado Antonio,
Gracias por compartir su experiencia con nosotros.
En cuanto a la situación del aparcamiento, por favor, comprenda que nuestra céntrica ubicación en el corazón de la ciudad puede hacer imposible disponer de una plaza de aparcamiento en el edificio debido a que algunas de las calles son peatonales, y también hace que encontrar aparcamiento pueda ser todo un reto. Agradecemos su comprensión por las dificultades que haya podido encontrar en este sentido, y nuestro personal está siempre a su disposición para ofrecerle la información que vaya a necesitar para encontrar aparcamiento y hacer su estancia más cómoda.
Agradecemos sus valiosos comentarios, ya que nos ayudan a mejorar nuestros servicios. Esperamos que en general haya tenido una estancia agradable en Sevilla y considere darnos otra oportunidad para proporcionarle una experiencia más fluida y agradable en el futuro. Gracias por compartir sus observaciones con nosotros.
Un cordial saludo,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Mandy,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Gute Lage
In der Unterkunft hat es sehr unangenehm gerochen, vor allem in den beiden Schlafzimmern, die gegen den Hinterhof raus gingen, selbst bei geschlossenen Fenster. Als wir die Vermietung darauf aufmerksam machten, wurde uns erklärt, dass der Gestank von aussen komme (wahrscheinlich die Kanalisation) und sie mit der Stadtverwaltung schauen werden. Als Problemlösung wurde uns ein Raumparfüm in die Wohnung gestellt…Für uns ist es unverständlich, dass die Wohnung ohne Hinweis auf das Problem vermietet wird, insbesondere zu dem Preis! Auch sonst war das Appartement eher schlecht unterhalten (Flecken an den Wänden, schimmelige Fugen, Armlehne Sofa schmuddelig) und entsprach nicht unseren Erwartungen gemäss Bildern und Preis. Zu guter Letzt hatte es weder in der Küche noch im 2. Bad Warmwasser.
Respuesta del Departamento de Calidad
Dear Stefanie,
Thank you for taking the time to provide feedback on your recent stay in our apartment. We appreciate your thorough review and would like to address your concerns.
First and foremost, we would like to clarify that we take your feedback very seriously. We understand that the condition of the apartment did not meet your expectations, and we sincerely apologize for any inconvenience you experienced.
Regarding the unpleasant smell, we did dispatch a maintenance team to investigate the issue, and we also placed an air freshener in the apartment as a temporary measure to mitigate any discomfort you may have felt. It is indeed unfortunate that this was an external matter beyond our immediate control, and we apologize for any inconvenience it may have caused.
In terms of maintenance, we are committed to improving the overall condition of the apartment. We will address the issues you´ve raised. Your feedback helps us identify areas where we can make necessary improvements to offer a quality service to which we are committed.
Your feedback is invaluable, we are committed to providing a better experience for our guests, and we hope you will consider staying with us again in the future, so we can demonstrate our commitment to your satisfaction.
Thank you for choosing our apartment, and we look forward to the opportunity to host you again under improved conditions.
Sincerely,
Quality Department
Respuesta del Departamento de Calidad
Dear Marcel,
We sincerely appreciate you taking the time to share your feedback with us following your stay at our apartment. We deeply regret that the furnishings in our apartment did not meet your expectations.
The comfort and condition of our furnishings are crucial aspects in ensuring a pleasant stay for our guests, and we are saddened to learn that we fell short of your expectations in this regard. We value your observations and will take immediate steps to review and, if necessary, carry out furniture replacements. Our goal is to always provide a welcoming and comfortable environment for our guests, and your feedback helps us in our continuous improvement efforts.
Once again, we thank you for your feedback, and we hope that this experience will not deter you from considering staying with us in the future. It would be our pleasure to welcome you back and provide you with an even better experience.
Sincerely,
Quality Department
Respuesta del Departamento de Calidad
Dear Mohamed,
Thank you for sharing your review with us. We are sorry to hear that you were not satisfied during your stay, and we would have liked to have some information about the reasons why it was not enjoyable so that we could have provided an appropriate response to any inconvenience you were experiencing. Customer satisfaction is our main goal, and we continuously work to offer the best service to our guests. We appreciate your review once again and hope you give us another opportunity to provide you with a better stay in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Carlo,
We appreciate your positive feedback about the location of your stay in Seville. Being close to the main attractions is a priority for us. We´re thrilled that our strategic location added value to your experience. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back to Seville in the future.
Kind regards.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jason, We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sumit,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Susan,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Luis,
Thank you for the kind feedback. We´re glad you enjoyed the great location and the apartment´s amenities.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lindsay.
Thank you for your feedback. We appreciate your positive comments about the location, spaciousness, comfortable beds, and well-equipped kitchen. We apologize for the inconvenience during check-in and the presence of flies. We will address the maintenance issues and take steps to improve the overall condition of the apartment. Your feedback is important to us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jean. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Respuesta del Departamento de Calidad
Dear Sheyda, thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Subramaniam. Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future. Jose L.H. Campos. Quality Department Manager.
La pulizia. Troppo polvere in giro e lenzuola usate con capelli e peli.
Respuesta del Departamento de Calidad
Dear Fabio,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gabriela, thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Elodie,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Deb,
We are so sorry to hear that you did not receive the level of service you were expecting from our management team. Please accept our sincerest apologies for any inconvenience caused by the lack of communication regarding restaurant recommendations and airport transfer options. We truly appreciate your kind words regarding our property, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Kian Ping,
Thank you for choosing our apartment for your holiday in Seville and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jeremy,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review and for the feedback provided, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Nikki,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We apologize for the inconveniences that you describe with the hot water and the damp smells. We wish we had known about these during your stay in order to have an opportunity to assist you. Again we thank you for this review and we look forward to serving you again in the future, ensuring that we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Nikki,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Our experience with the apartment in Seville was wonderful. Our apartment in Madrid was less than ideal. I´ve shared that feedback separately. I believe renters should be able to get better location information and user reviews prior to booking, however.
Respuesta del Departamento de Calidad
Dear Jennifer,
Thank you for choosing our apartment for your long stay in Seville and for praising the facilities and servicies.
Please accept our apologies for the time waiting. Our check-in team makes it best to accommodate every guest need, though at times unforeseeanble causes might cause a delay. Nevertheless, we are happy this small issue did not prevent you of enjoying your month-long stay. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Patricia:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimada Julia:
Gracias por alojarse con nosotros y por escribir una reseña. Nos alegramos de que disfrutara de su estancia con nosotros.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Karen,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ana,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Shireen, thank you very much for staying with us and for your feedback.
We appreciate your feedback, and we are sorry for the inconveniences you had during the stay due to the broken water pipe. We would like to take the opportunity to point out that unfortunately this was something beyond our control, and due to the fact that yo were not able to use one of the bathrooms, our team kindly offered you the option to move to other superior apartment. Your decision to stay in the same apartment was respected.
Again, we really appreciate the time you took to share your personal experience and we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Yad, thank you very much for staying with us and for shaaring your personal experience. We highly appreciate your detailled feedback, it helps us to understand how our guests enjoy their stay with us. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Everything was great
Respuesta del Departamento de Calidad
Dear Rodney, thank you very much for your kind feedback. We are glad to know that our apartment met your holiday expectations and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Helena thank you very much for staying with us and for sharing your personal experience about your stay. We appreciate your highlights on the service you received upon your arrival. We always do our best to offer a caring and personalized service giving all the possible solutions to make sure our guests fully enjoy their stay. Thank you for appreciating our efforts.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Jonathan, thank you very much for your positive comments regarding your stay with us. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Inna, thank you for this wonderful review, it has been a pleasure for us to read itand we look forward to serving you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your feedback. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property. We are pleased that our apartment, particularly the cleaning service and the location, were to your satisfaction.
We hope to see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Gabriela, thank you for taking the time to give us your valuable feedback. We are delighted to read that we were able to match your holiday expectations and we look forward to serving you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Carl for your feedback. We are glad to hear that you experienced our exceptional hospitality, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Gracias Bertha por su tiempo en compartir su experiencia y nos encantaría que volviera a nuestro apartamento en un futuro.
Aija T.
Departamento de Calidad
We absolutely loved our stay at this location! The apartment felt like home. Apartment is fully equipped for your stay, the kitchen has everything you need to prepare your daily meals, plus a coffee maker and a dishwasher. Also, it has a washer and a drying rack. I would definitely be returning to Sevilla and consider this apartment for a long stay. Located in a quiet neighborhood but close to everything of interest in the area. They accommodated us for an earlier check in which was an absolute PLUS!! Can’t recall the name of the person that met us to check us in but she was absolutely wonderful! She gave us the greasiest recommendations for the area.
Respuesta del Departamento de Calidad
Dear Irina, thank you for sharing your personal experience in our apartment.
We are glad to know that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience. Thank you very much for highlighting it.
We hope to have the opportunity to assist you in near future again.
Aija T.
Quality Department
Localização, limpeza. Espaçoso.
Na cozinha faltavam toalha de mãos, pano de loiça, pegas para quentes, esponja para loiça.
Respuesta del Departamento de Calidad
Thank you António, for your feedback regarding your stay with us and you kind comments on how we can improve our services.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
mostly everything, including location, facilities, checkin by host etc but the best thing was the bed and mattress. so so so comfortable.
they could have more shampoo and also add conditioner and toothpaste. that’s about it! everything else was great.
Respuesta del Departamento de Calidad
Thank you very much for choosing our apartment for your stay and for sharing your personal experience.
We appreciate your highlights on the comfort of our apartment and its location.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
La ducha ,poca presion
Respuesta del Departamento de Calidad
Thank you for taking the time to leave us your feedback regarding your personal experience during your stay with us. We are glad to hear that you enjoyed the central location of the apartment, and we are sorry to hear that some aspects of the stay did not meet your expectations. We are sorry for any inconveniences or imperfections. For a future occasion please do not hesitate to contact our team, so we will do our best to offer you the most comfortable stay.
Thank you for choosing our apartment and we hope to meet you in near future again.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Eric, thank you very much for your feedback, your constructive insights are appreciated.
We are very sorry if you did not feel supported in any aspects during your stay. We would like to take the opportunity to point out that our checkin team does contact all the guests prior their arrival in order to provide all the neccessary information, and also during the stay the contact number is available for any assistance our guests may need. We do our best to offer a caring and personalized service giving all the possible solutions to make sure our guests fully enjoy their stay. We are very sorry if on this occation we did not meet your expectations.
We would like to thank you for choosing our apartment on this occation and hope to have the opportunity to host you in near future again.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for sharing this great review of your stay with us. We are thrilled to read that you have enjoyed your stay and we were able to match your expectations.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Estimado Eduard, gracias por tu comentario y por compartir tu experiencia con nuestros usuarios. Un saludo
Respuesta del Departamento de Calidad
Thank you for your review. Of course, we will check the windows of the apartment in order to improve. As you said, the charge of 30 euros for late check out is informed in advance due our check in time take place from 15:00 to 21:00. On the other hand, we have a taxi service that you can arrange in advance if you need it. Anyway, we hope that you had a nice stay and you could enjoy the location and the city. Fátima - responsable de calidad de Genteel Home
L’appartamento è pulitissimo, dotato di tutti i servizi, la posizione è ottima!!! Nessun problema con il riscaldamento dell’acqua!
Lovely apartment in centre of Seville . Easy to walk to most places
Ottima la posizione, appartamento spazioso, ben arredato e ben attrezzato.
Purtroppo l´acqua della doccia di uno dei due bagni era fredda, e non siamo riusciti in nessun modo a farla scaldare. Essendo in cinque, avremmo preferito poter utilizzare i due bagni.
Buen tamaño para cuatro personas, muy bonito decorado, nos encantó la cocina y sus utensilios, la ubicación, las recomendaciones que nos dieron de cosas por hacer y restaurantes. Estaba todo limpio y ordenado, ambiente súper agradable.
Las almohadas eran un poco duras. Hace falta ganchos o algo para guindar los paños en el baño principal (el que es más pequeño), falta basurero en la cocina. Las toallas podrían ser más suaves.
Appartement parfait, idéalement situé, calme
Expérience à renouveler ++