Mateos Gago II es un apartamento exclusivo, completamente reformado y amueblado con las mejores calidades. Se sitúa en la Calle Ángeles, esquina con Mateos Gago, un lugar privilegiado del barrio de Santa Cruz, junto a la Catedral y la judería.
Ver en el mapa
Apartamento Mateos Gago II
de a
la propiedad estaba impecable. La atencion de las personas encargadas diez puntos! super atentos
nada
The location was at the heart of the old town. Close to every tourist attraction. Everything was walking distance. The property was very clean. Everyone was very helpful and they make sure we had a nice stay.
Nothing at all.
4 of us got mosquito bites as souvenir. Mosquito are in the patio corridor area, they can be in the apartment when we were in/out or open the window for fresh air.
posizione al centro di siviglia nel quartiere santa cruiz.. vicinissimo alla cattadrale .. appartamento molto carino
se proprio devo trovare un difetto divano un po scomodo per stare seduti.
Respuesta del Departamento de Calidad
Dear Real,
Thank you for your positive feedback and for appreciating the central location of our apartment in the heart of Santa Cruz, just a short walk from the Cathedral. We are delighted to hear that you found the accommodation charming.
Regarding the sofa, we understand that comfort is subjective and can vary from person to person. However, we truly appreciate your suggestion and will take it into consideration for future improvements, always striving to provide the best possible experience for our guests.
We truly appreciate that you chose to stay with us and took the time to share your experience. It would be a pleasure to welcome you again in the future and provide you with another enjoyable stay.
Quality Department
Respuesta del Departamento de Calidad
Estimada María del Carmen:
Apreciamos su comentario y lamentamos cualquier inconveniente que haya experimentado a su llegada. Nos gustaría aclarar que, al no contar con una recepción física, la posibilidad de dejar el equipaje antes del check-in depende completamente de la disponibilidad y del estado del apartamento. Hicimos todo lo posible para ofrecerle una solución dentro de nuestras posibilidades, pero no siempre es factible garantizar un early check-in o la posibilidad de dejar las maletas antes de la hora establecida.
Entendemos que el tiempo de cada huésped es valioso y, precisamente por ello, intentamos ser transparentes con la información desde el principio. Si hubiera sido posible acceder antes, con gusto lo habríamos facilitado. No obstante, debemos respetar los tiempos de limpieza y preparación para garantizar que todos los huéspedes encuentren el apartamento en las mejores condiciones.
Agradecemos su comprensión y tomamos nota de su comentario para seguir mejorando la comunicación con nuestros huéspedes.
Quality Department.
La ubicación inmejorable, súper cómodo, muy bien equipado. Muy bien la limpieza. Súper completo.
La 5 cama , que era un sillón en el living estaba un poco rota.
Respuesta del Departamento de Calidad
Estimada María:
Gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de la ubicación, la comodidad, y el equipamiento de nuestro alojamiento, así como de la limpieza.
Sin embargo, lamentamos cualquier inconveniente con el sofá cama. Agradecemos que nos haya señalado este detalle y tomaremos las medidas necesarias para garantizar que todos los elementos del apartamento estén en buen estado para futuras estancias.
Gracias por elegirnos. Esperamos recibirle nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Maria,
Thank you for sharing such a thoughtful review of your recent stay. It was a pleasure having you as our guest, and we look forward to the opportunity to host you again in the future.
Respuesta del Departamento de Calidad
Dear Jasmin,
Thank you for sharing your experience with us. We are thrilled to hear that you had such a memorable time in Seville and that the apartment´s excellent location, just steps from the Cathedral, contributed to your enjoyment of the city.
We also appreciate your thoughtful suggestions regarding the bathroom. Please rest assured that we will take your comments into consideration as we continuously strive to enhance the comfort of our accommodations.
We are delighted that you had a wonderful stay at our property and would be honored to welcome you again in the future.
Not a complaint but you should include the house number - difficult to find otherwise!
Respuesta del Departamento de Calidad
Dear Brian,
Thank you for your feedback. We are pleased to hear that you found the apartment very comfortable and appreciated the great location.
Regarding the house number, we always strive to include it clearly when sending the address to our guests. However, we will review our communication to ensure that the details are as clear as possible and make it easier for future guests to find the property without any issues.
We appreciate your suggestion and hope to welcome you again in the future.
Quality Department
Location is close to the Santa Cruz district and La Giralda and Real Alcázar and all the tapas bars Spacious and comfortable apartment. Good seating area and the sofa converts to a double bed which is comfortable. There is a double bedroom with an En suite private bathroom. There is a twin room with 2 single beds and a separate bathroom with shower over the bath. Good toiletries from Rituals which was great There is a full kitchen with washer, dishwasher and nepresso capsule coffee machine and electric kettle. There is underfloor heating which makes the whole apartment cosy and warm. We visited in December when temps were around 7ºc at night. All of us.. 4 adults enjoyed our stay. We were very comfortable. There are two sets of keys for entry which are left inside on checkout at 11am
Respuesta del Departamento de Calidad
Dear Yin,
Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed the great location, close to key attractions like Santa Cruz, La Giralda, and the Real Alcázar, as well as the comfort and spaciousness of the apartment.
It´s great to know that the facilities, such as the comfortable sofa bed, well-equipped kitchen, and cozy underfloor heating, made your stay pleasant, especially during the cooler December temperatures. We´re also happy that you appreciated the quality of the toiletries provided.
Thank you for highlighting the convenience of the two sets of keys as well. We are thrilled that all four of you had a comfortable and enjoyable stay, and we would love to welcome you again in the future.
Quality Department.
Respuesta del Departamento de Calidad
Estimado Jorge:
Agradecemos su comentario positivo sobre su reciente estancia con nosotros. Es un placer saber que el apartamento y su ubicación le parecieron excelentes. Esperamos volver a darle la bienvenida en el futuro.
The location couldn’t be any better. Right next to the cathedral, tons of restaurants right out the front door, convenient from the train station. Super helpful in letting us do an early check in and very responsive to questions.
Lots of pictures online so weren’t sure which space we had so no outdoor space but didn’t deter as we weren’t there much.
Respuesta del Departamento de Calidad
Dear Megan,
Thank you for sharing your experience with us. We are delighted to hear that you found the location ideal and that it worked well for your family. Being so close to the cathedral and surrounded by great dining options truly makes for a convenient and enjoyable stay. We are also pleased that our team could assist with an early check-in and provide prompt responses to your questions.
Regarding your note about the outdoor space, we would like to clarify that, as shown on the booking platform, there are photos of various apartments within the same building, each with its own characteristics. Guests can select the apartment that best fits their preferences and needs during the booking process. We encourage you to choose one with outdoor space in the future if desired, and we would be happy to help ensure it meets your expectations.
Thank you once again for choosing us, and we hope to welcome you back on your next visit.
Quality Department.
Great location, modern facilities.
No negatives.
Respuesta del Departamento de Calidad
Dear Albie,
Thank you for your wonderful feedback. We are thrilled to hear that you had a very enjoyable stay and appreciated the great location and modern facilities of our property. We look forward to welcoming you back in the future for another pleasant experience.
Quality Department
Respuesta del Departamento de Calidad
Dear Ulrich,
Thank you for taking the time to share your experience with us. We would like to extend our sincerest apologies for the inconveniences caused by the presence of insects during your stay. It is important to highlight that our company conducts regular pest control measures to minimize the presence of unwanted insects for our guests. However, external factors such as weather conditions, including the rainy days that occurred during your stay, can occasionally lead to an increase in insect activity.
Once again, we apologize for any discomfort this may have caused you. Please rest assured that we have taken note of your comments to review this situation and ensure it does not recur in the future. Thank you for choosing us and for your understanding. We hope to have the opportunity to welcome you again in the future and provide you with the most satisfactory stay possible.
Quality Department.
/
Respuesta del Departamento de Calidad
Dear Roma,
Thank you for your thoughtful review. We are thrilled to hear that you found the location perfect and enjoyed the charm of the street and the central area. We’re glad you appreciated the quietness of the apartment and that it was clean and comfortable during your stay.
We appreciate your note regarding the size of the apartment, as we strive to provide accurate representations in our photos. We also want to kindly remind you that the information about the late check-in fee is clearly stated in the description of the apartment for your convenience and to avoid any misunderstandings. It’s wonderful to know that you found our team helpful. We truly appreciate your recommendation and hope to welcome you back in the future.
The parking was too far from the property (at least 400m over cobbled streets) and cost 25 euro/day, advertised as 18 on the site. It really shouldn’t be advertised as having parking nearby. Would not have chosen this location if we had known. The kitchen was a bit run down with things broken.
Respuesta del Departamento de Calidad
Dear Julia,
Thank you for your feedback. We are pleased to hear that you found the air conditioning effective and our check-in staff friendly. We want to highlight that the questions about your check-in time were intended to ensure that we could provide prompt and efficient service and to help avoid any potential delays upon your arrival.
Regarding the parking, we apologize for any inconvenience you experienced. Given our central location in one of Spain’s most historic cities, close to significant monuments and neighborhoods, parking options can indeed be limited. The price of €18 mentioned on our website is accurate for the parking facility we recommend. However, if you choose to use an alternative parking option, we cannot guarantee the same price or convenience. We apologize for any inconvenience you experienced with parking and hope that despite this, you were able to enjoy your stay in our wonderful city.
We also regret that the kitchen did not meet your expectations. Your feedback is valuable, and we will address the issues to improve the quality of the amenities provided.
We appreciate your understanding and hope to have the opportunity to offer you a better experience in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Stephane,
Thank you for your positive review. We’re pleased to hear that you found the location convenient and enjoyed the soundproofing of the apartment. It’s wonderful that you were able to explore the area easily on foot and that the apartment met your needs for your stay. We look forward to the opportunity to host you again in the future.
Presenza formiche Biancheria bagno sporca Difficolta´ nella comunicazione. Gli spagnoli non conoscono né italiano né inglese.
Respuesta del Departamento de Calidad
Dear Nicola,
Thank you for your feedback. We are pleased to hear that you found the location to your liking. Please accept our sincerest apologies for the issues you encountered with the presence of insects and the condition of the bathroom linens.
We want to assure you that Genteel Home Apartments maintains a rigorous pest control program to prevent such issues. However, factors such as extreme weather conditions or food remnants in the apartment can occasionally lead to the presence of insects. We are addressing this matter with the utmost priority to ensure that it does not occur in the future.
Regarding language support, please be assured that our team is trained to communicate fluently in English to provide effective assistance to all our guests. We regret any difficulties you experienced and are committed to enhancing our service.
We appreciate your valuable feedback and hope to have the opportunity to offer you an improved experience on a future visit.
Quality Department.
Ubicación, cercanía a atracciones, restaurantes y facilidad de ubicar transporte
Respuesta del Departamento de Calidad
Estimado Francisco:
Gracias por su maravillosa reseña. Estamos encantados de saber que apreció la ubicación conveniente, la proximidad a las atracciones y restaurantes, y la facilidad de encontrar transporte.
Agradecemos enormemente sus comentarios positivos y esperamos tener el placer de darle la bienvenida de nuevo en el futuro.
Departamento de Calidad.
Smell in the bathroom
Respuesta del Departamento de Calidad
Dear Sian,
Thank you for your feedback and for choosing our accommodation. We are pleased to hear that you found our location very good.
However, we sincerely apologize for the inconvenience caused by the smell. While such issues can sometimes be influenced by external factors such as weather conditions, we appreciate your feedback and have informed our maintenance team to address and resolve this issue promptly. We are committed to providing a comfortable and enjoyable stay for all our guests, and we regret that we did not fully meet your expectations in this instance.
We hope to have the opportunity to welcome you back in the futere to offer you a better stay.
Quality Department.
Great central location and very kind staff who welcomed us at midnight due to our delay. Overall very nice apartment.
It is a 4 person property, the sofa bed was uncomfortable and hair and hair were found on the sofa and bathrooms. Parking far and expensive.
Respuesta del Departamento de Calidad
Dear Milvia,
Thank you for taking the time to share your feedback and for choosing our accommodation. We are delighted to hear that you enjoyed our central location and found our staff welcoming, even during your late arrival.
However, we sincerely apologize for the discomfort you experienced with the sofa bed and for the cleanliness issues you encountered. Your comments have been shared with our housekeeping team to ensure these matters are promptly addressed. Our goal is to provide a clean and comfortable environment for all our guests, and we regret that we fell short during your stay.
Regarding parking, we regret any inconvenience you may have experienced. We would like to highlight that our customer service team is always available to provide information about the nearest parking facilities that best suit our guests´ needs, and they can also offer discounts at some of them. We encourage all our guests to contact us to provide any assistance and attention they may need.
We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay.
Quality Department.
Todo. La ubicacion El lugar. No se escucha ruido dentro. Es muy bonito moderno tiene todo lo necesario. Me encanto. Para 5 personas fue perfecto
Respuesta del Departamento de Calidad
Estimada Viviana:
Muchas gracias por su maravilloso comentario. Nos complace saber que encontró nuestro alojamiento ideal para conocer Sevilla y que disfrutó de la ubicación, la tranquilidad, y el diseño moderno de nuestras instalaciones. Nos alegra que el espacio haya sido perfecto para su grupo de 5 personas. Esperamos tener el placer de recibirlos nuevamente en el futuro.
Departamento de Calidad.
Definitely a very central location. Everything you need is available. The apartment is not on the street - it is quiet. An elevator in the house.
Access by car is very poor and parking garages are scarce. The parking garages are almost full. The nearest place is a 1km walk. The air conditioning in the apartment requires adjustment. Oh/Mh balance! Oh the pull out bed.
Respuesta del Departamento de Calidad
Dear Margus,
Thank you for your recommendation and for highlighting our beautiful downtown location and delicious breakfasts.
We are pleased to hear that you found our central location convenient and enjoyed the peaceful atmosphere of our apartment, shielded from street noise with the added convenience of an elevator.
Regarding access by car and parking, we apologize for any inconvenience caused. Due to our prime location in the city center, accessing the apartment directly by car can be challenging as most streets are pedestrianized. However, our team is always available to assist with the best nearby parking options. We regret any inconvenience this may have caused during your stay.
Additionally, we appreciate your feedback regarding the air conditioning and the pull-out bed. We will promptly address these issues to ensure an improved experience for our future guests.
Thank you once again for your valuable feedback. We look forward to welcoming you back soon and providing an even more enjoyable stay.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Laura:
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas en cuanto a limpieza comodidad y atención. Será un placer darle la bienvenida de nuevo en el futuro.
We couldn´t adjust the air conditioning, it would blow air centrally and through the grilles, but it always stopped and it became stuffy or didn´t start at all, although we didn´t say anything because it got cold at night, so in May the air was at night and we opened the window, it wasn´t a big problem. The cleaning was great everywhere, but behind the door of the small bathroom when I closed it for bathing there were long black hairs and quite a few, I´m not picky but I don´t like to see traces of the previous guest. It´s not a big deal because something like this happens.
Respuesta del Departamento de Calidad
Dear Gyula,
Thank you for taking the time to share your detailed feedback on your recent stay with us. We are delighted to hear that you appreciated our central location, just minutes away from the cathedral, and that you found the apartment to be quiet and comfortable for your group.
We´re glad you found the host accommodating and were able to store your luggage before check-in. It´s wonderful to hear that you found the beds comfortable and enjoyed the proximity to breakfast options on the main street.
We apologize for any inconvenience you experienced with the air conditioning system. Your feedback is valuable, and we will investigate this matter to ensure it is addressed promptly. Additionally, we regret the oversight in cleaning behind the door of the small bathroom. We assure you that cleanliness is of the utmost importance to us, and we will take steps to prevent similar occurrences in the future.
We appreciate your understanding and willingness to share your experience with us. We hope to have the pleasure of hosting you again in the future and providing you with an even more enjoyable stay.
Quality Department.
Camere e bagni troppo piccoli
Respuesta del Departamento de Calidad
Dear Alba,
Thank you for sharing your feedback with us. We´re glad to hear that you appreciated our property´s location. However, we regret that, in your case, the room and bathroom were not of the size you anticipated. Please rest assured that we value all feedback and continuously strive to provide the best possible experience for our guests. We will take note of your comment to review these aspects. Nevertheless, we hope you had an enjoyable stay overall, and we look forward to the opportunity to welcome you back in the future.
Quality Department.
Only 3 cups for 4 people. Everything else fine
Respuesta del Departamento de Calidad
Dear Agnes,
Thank you for your kind feedback. We´re thrilled to hear that you enjoyed our perfect location, decor, and the convenience of the double bathroom. We apologize for the oversight with the cups, and we will take your comment into account to replace everything that is necessary. Your satisfaction is important to us, and we´re glad that overall, you had a positive experience. We look forward to welcoming you back for another enjoyable stay in the future.
Quality Department.
could replace/update dirty chairs and rug
Respuesta del Departamento de Calidad
Dear Kevin,
We sincerely appreciate your feedback. It brings us joy to learn that you found our location to be excellent. Regarding breakfast, we regret any misunderstanding, as we currently do not provide breakfast services. Your observation regarding the condition of the chairs and rug has been duly noted, and we will promptly address this to uphold our standards of cleanliness and comfort.
Your input is invaluable to us as we strive for continuous improvement. We hope to have the opportunity to welcome you back for an enhanced experience in the future.
Quality Department.
It was hard to unlock the door with the provided key.
Respuesta del Departamento de Calidad
Dear Ok,
Thank you for your feedback. We´re delighted to hear that you enjoyed our perfect location and well-equipped apartment facilities. However, we apologize for the inconvenience you experienced with unlocking the door using the provided key. Your comment is valuable to us, and we will ensure to address this issue promptly to enhance the overall experience for our guests. We appreciate your understanding and hope to welcome you back soon.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Alejandra:
Gracias por esta maravillosa reseña sobre nuestro apartamento. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Respuesta del Departamento de Calidad
Dear Andrea,
Thank you for your feedback. We´re glad to hear that you found our central location convenient for exploring Seville and that our spot served as a great base for your trip. It´s wonderful that you found everything within easy reach. We hope you enjoyed your trip and that your stay was comfortable. Should your travels bring you back to Seville, we would be honored to host you once more.
Respuesta del Departamento de Calidad
Estimado Roberto,
Agradecemos su comentario y comprendemos su preocupación con respecto a los horarios de entrada y salida de nuestros establecimientos. Nos gustaría asegurarle que la información sobre el check-in y check-out está claramente especificada en nuestras condiciones de reserva, tanto antes como después de confirmar su reserva. Es importante destacar que estos horarios están diseñados estratégicamente para permitirnos mantener altos estándares de limpieza y preparación entre cada estancia, garantizando así una experiencia óptima para todos nuestros huéspedes.
Esperamos que, a pesar de este inconveniente, haya podido disfrutar plenamente de su estancia en nuestro establecimiento y que nos brinde la oportunidad de servirle nuevamente en el futuro.
Departamento de Calidad.
Location! Cleanliness and they provided everything even cooking oil
No dryer
Respuesta del Departamento de Calidad
Dear Norelenna,
Thank you for your positive feedback about your recent stay with us. We´re thrilled to hear that you found our luxury apartment superb, particularly appreciating its prime location near the Cathedral and the cleanliness maintained throughout your stay.
We aim to provide our guests with a seamless experience, and we´re glad to know that you found everything you needed during your stay, including cooking oil.
Regarding the absence of a dryer, we apologize for any inconvenience this may have caused. We strive to be as transparent as possible by describing the amenities available in our apartments on our website, allowing guests to make informed decisions before booking. We appreciate your understanding and hope this didn´t detract too much from your overall enjoyment.
Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Seville.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Stéphanie,
Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards,
Quality Department
There wasn’t anything that we didn’t like about the property but there are a few things I can see being a challenge for some people. There is NO CAR ACCESS. If you need a taxi to drop you off and pick you up at the door is your apartment this is not the spot for you. However if you can manage a 2-5 minute walk to the taxi rank then you’ll be fine. Also, the apartment is on the interior of the building so there are no views of the city. Again, the second you leave the building you’re greeted with amazing views. It truly is a great base to explore Sevilla!
Respuesta del Departamento de Calidad
Dear Jennifer,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our property and found its location in the heart of the Santa Cruz neighborhood to be perfect for exploring Sevilla.
We´re glad to know that the apartment met your needs and that your children appreciated having their own space. It´s wonderful to hear that our staff provided excellent communication throughout your stay, ensuring a seamless experience for you.
Regarding the car situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
Regarding the views, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you once again for choosing to stay with us. Should your travels bring you back to Sevilla, we would be delighted to welcome you again as our guest.
Warm regards,
Quality Department
There wasn’t really anything we didn’t like about the property but there are a few things I can see being a challenge. As I said it is in the heart of the Santa Cruz neighborhood so NO CAR ACCESS. If you are traveling with small children or a lot of luggage this may not be the property for you. Also, the apartment is on the interior of the building so there are no views.
Respuesta del Departamento de Calidad
Dear Jennifer,
We sincerely appreciate your wonderful review and for choosing our property for your stay in Seville. It brings us great joy to learn that our central location in the heart of the Santa Cruz neighborhood provided you with easy and enjoyable access to explore the city. We´re also pleased to hear that you found our apartment well-equipped and comfortable for your family´s needs, and that our staff provided excellent communication throughout your stay.
Regarding the lack of car access, we would like to emphasize that our location in the historic center often requires pedestrian-only streets to preserve the environment and facilitate mobility for both tourists and residents. This ensures a peaceful and pleasant environment for all. Additionally, we regret if the apartment´s layout did not fully meet your expectations, our interest in the apartment´s layout with disposition to a typical Andalusian interior patio is that it ensures the proper rest and tranquility for all our guests.
Your understanding of these aspects is greatly appreciated, and we hope they did not detract from your overall enjoyment of your time in Seville. We eagerly anticipate the opportunity to welcome you back for another memorable stay in the future.
Quality Department.
La posizione,nel quartiere più bello di Siviglia
Troppe e-mail che chiedevano sempre la stessa cosa
Respuesta del Departamento de Calidad
Dear Daria,
Thank you for sharing your feedback about your recent stay with us. We´re delighted to hear that you had an exceptional experience in our relaxing city and that you enjoyed the location in the beautiful district of Seville.
We apologize if you received too many emails asking for the same information. Please understand that our email communications are essential for us to ensure a seamless experience for our guests. Specifically, we request the arrival time to coordinate our cleaning efforts and ensure that the apartment is immaculate for the next guest following the departure of the previous one.
We appreciate your understanding and your valuable feedback. We hope to have the opportunity to welcome you back in the future for another exceptional stay.
Warm regards,
Quality Department
A localização é excelente! O apartamento é exatamente como descrito no anúncio, como está nas fotos, e está muito bem conservado e novo. Havia itens básicos para limpeza e kits de higiene nos banheiros. A comunicação com o anfitrião foi bem fácil e rápida. Nos sentimos em casa!
A torradeira não estava funcionando.
Respuesta del Departamento de Calidad
Dear Charlotth,
Thank you for sharing your feedback on your recent stay at our apartment. We´re delighted to hear that you enjoyed the great location and that the apartment met your expectations, being exactly as described in the advertisement and well-maintained.
We appreciate your positive comments about the basic cleaning items and hygiene kits provided in the bathrooms, as well as your feedback on the ease and speed of communication with our team. Ensuring our guests feel at home is always our top priority.
However, we apologize for the inconvenience caused by the non-functioning toaster. We would have appreciated being informed of this issue during your stay so that we could have promptly addressed it and ensured your comfort. Nevertheless, we will investigate the matter further to ensure that it is resolved for future guests.
Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear 재희 남,
Thank you so much for your kind words. We´re delighted to hear that you enjoyed the excellent location of our accommodation and found the house to be very clean and wonderful. Your positive feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.
Vista, espaçosa, bem decorada.
Poucos aquecedores
Respuesta del Departamento de Calidad
Dear Rafael,
Thank you for sharing your feedback about your recent stay with us. We´re thrilled to hear that you had a wonderful time and enjoyed the view, spaciousness, and decor of the apartment.
However, we apologize for any inconvenience caused by the limited number of heaters. Ensuring our guests´ comfort is our top priority, and we will take your feedback into consideration for future improvements.
We appreciate your kind words and hope to welcome you back for another memorable stay in the future.
Warm regards,
Quality Department
La atención por parte de los encargados, la ubicación perfecta, las instalaciones impecables, la facilidad que te daban para sacar el máximo provecho a la estadía.
Nada
Respuesta del Departamento de Calidad
Estimado Italo,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Martins Reitz,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
The location is perfect
Taxi pick up point is 5 mins walking distance. Bit inconvenient with luggage.
Respuesta del Departamento de Calidad
Dear Sienna,
Your feedback emphasizing the central location of our apartment is highly appreciated.
Regarding the taxi pick-up point, please consider that this situation is due to the central location of the flat, in which there are pedestrian streets that are not accessible by car.
Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
The sofa bed was uncomfortable and this apartment was unfit for 5 people. Cleanliness could be better than that.
Respuesta del Departamento de Calidad
Dear Swaty,
Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your positive comments about our friendly and helpful staff.
We understand that comfort preferences can vary from person to person, and we apologize if the bed did not provide the level of comfort you were seeking, and we also regret the suitability of the apartment for five people did not meet your expectations.
Regarding cleanliness, we sincerely apologize for any shortcomings you encountered. Our housekeeping team is dedicated to maintaining high standards, and we will address this matter promptly to enhance the overall guest experience.
Your feedback is essential in our continuous efforts to improve. We hope that, despite these challenges, you were still able to enjoy your stay. If your travels bring you back to the area, we would welcome the opportunity to better accommodate your needs.
Kind regards,
Quality Department
Faltaba alguna cosilla básica. Como un escurreplatos o algún recipiente para poder usar la batidora
Respuesta del Departamento de Calidad
Estimado Vicente,
Su reconocimiento acerca de la ubicación de nuestro apartamento nos llena de gratitud y entusiasmo.
Respecto a lo que comenta sobre el escurreplatos, nos gustaría haber sido informados durante su estancia para haberle puesto rápida solución.
Muchas gracias por su feedback, esperamos tener la oportunidad de hospedarle de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Matteo,
Thank you for sharing your experience. We´re delighted you had a splendid stay in Sevilla. We are pleased you found the apartment lovely in its spectacular location. It´s great to hear that our host´s friendliness and responsiveness added to your positive experience. We value your recommendation and hope to welcome you back for another enjoyable stay in the future.
L´appartamento non pulito e pronto per il check in previsto per le ore 15.00.
Respuesta del Departamento de Calidad
Dear Silvia,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial.
Regarding the check in, we deeply regret that the flat was not prepared for check-in at 3 pm. This does not align with our usual quality standards for our clients, and we sincerely apologize for any inconvenience this may have caused. We would like to clarify that such delays are not typical in our flats.
Your feedback is invaluable, we are committed to providing a better experience for our guests, and we hope you will consider staying with us again in the future, so we can demonstrate our commitment to your satisfaction.
Kind regards,
Quality Department
Bem localizado. Bom atendimento. Boa relação custo-benefício.
Respuesta del Departamento de Calidad
Dear Alfredo,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Literie du canapé insuffisante pour des adultes. Il y a un lave-linge mais pas de balcon pour le sécher.
Respuesta del Departamento de Calidad
Dear Marielle,
We´re delighted to hear that you enjoyed your stay in our centrally located accommodation, appreciating the comfortable bedding and the cleanliness and quality of the equipment. We do aim to provide a quiet and comfortable experience in the heart of the city.
We want to clarify that while we don´t have a balcony for drying clothes, we do provide drying racks in our apartments to help with laundry. We´re also taking note of your comment regarding the sofa bedding for adults, and we´ll review this to ensure a more comfortable experience for all our guests. Your feedback is important to us as it helps us enhance our services.
Thank you for choosing our accommodation, and we hope you had a memorable time in Sevilla. If you decide to stay with us again in the future, please feel free to contact us if you have any specific requests or need assistance during your stay.
Kind regards,
Quality Department
No hay lugar para las maletas de 4 adultos. No hay donde extender ropa si lavas algo. No hay un escurridor de platos en la cocina.
Respuesta del Departamento de Calidad
Estimada Beatriz,
Agradecemos sus comentarios y su elección de alojarse en nuestro edificio renovado. Nos alegra saber que disfrutó de la ubicación y la calidad de la construcción.
Lamentamos cualquier inconveniente que haya tendido durante su estancia. Respecto al tendedero, proporcionamos uno en todos nuestros apartamentos para hacer la estancia de nuestros clientes lo más agradable posible, por lo que sentimos mucho cualquier malentendido al respecto, nos aseguraremos que la información sobre el mismo se explique de forma más clara durante el check-in. Por otro lado, todos nuestros apartamentos están equipados con lavavajillas, ya que es un sistema más eficiente a la hora realizar la limpieza conjunta de los utensilios de cocina, aun así, tomaremos nota de sus sugerencias sobre el escurridor.
En cuanto al equipaje, nos gustaría aclarar que dado que no tenemos una recepción física, no podemos ofrecer servicios de almacenamiento de equipaje. Sin embargo, solemos recomendar opciones de taquillas cercanas para que los huéspedes puedan guardar sus maletas antes del check-in o después del check-out. Lamentamos cualquier inconveniente que esto haya causado durante su estancia.
Valoramos sus comentarios y los tendremos en cuenta mientras seguimos mejorando nuestros servicios. Esperamos que, a pesar de estos inconvenientes, haya tenido una experiencia agradable en nuestro alojamiento. Si decide visitar la ciudad de nuevo, estaremos encantados de darle la bienvenida en el futuro.
Saludos cordiales,
Departamento de Calidad
3시부터 체크인 할 수 있다고 안내 받았고 3시넘어서 왔는데도 3시반까지 청소로 숙소에 짐만 놔두고 나와야 했습니다. 싱글침대 이불이 없었고 더블침대에 이불은 커버가 없어서 요청했으나 의사소통오류로 11시가 되어서야 받을 수 있었습니다.
Respuesta del Departamento de Calidad
Dear Jaeeun,
Thank you for sharing your thoughts on your recent stay with us. We appreciate your positive comments about the location, our check-in process, and the quality of the facilities. We´re delighted that you found the central location convenient, and that you enjoyed the check-in experience and the cleanliness of the apartment.
However, we regret the inconvenience you faced upon your arrival. We apologize for any misunderstanding regarding the check-in time and the delay in providing you with the bedding you requested. This is not the level of service we aim to provide, and we will work to ensure better communication and timeliness in the future.
Your feedback is invaluable to us, and we hope you´ll consider staying with us again. We always strive to improve and offer our guests a seamless and enjoyable experience.
Thank you for choosing us and for sharing your observations.
Sincerely,
Quality Department
Location!
Respuesta del Departamento de Calidad
Dear Ching Fen,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Awesome place, we really enjoyed being in the city centre. The apartment had everything we usually need when travelling with small children - washing machine, baby highchair (great bonus), fully equipped kitchen.
/
Respuesta del Departamento de Calidad
Dear Mirjana,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Manel,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
La personne chargée de notre accueil est très sympathique et serviable. Un grand merci. L´emplacement est fabuleux en plein centre de la ville et près des monuments historiques à visiter. L´appartement est très bien équipé.
Aucune remarque.
Respuesta del Departamento de Calidad
Dear Abdelouahed,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Christophe,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
Magnifique emplacement juste à côté de la giralda ! Appartement moderne , propre bien équipé ,
L accès en voiture est un peu difficile vu l emplacement au centre de l appartement
Respuesta del Departamento de Calidad
Dear Sanae,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Estacionamento - sendo na zona histórica, o estacionamento é muito reduzido.
Respuesta del Departamento de Calidad
Dear William,
Thank you for your feedback.
We´re glad to hear that you enjoyed our great location near the old town, with easy access to restaurants, shops, and enjoyable night walks. It´s wonderful that you found the house cozy and well decorated.
Regarding parking, we appreciate your understanding. The historic area of Sevilla indeed has limited parking spaces available, and this is a circumstance beyond our control. However, we´re pleased that you had an overall positive experience. If you decide to stay with us again, we´re here to provide another enjoyable visit.
Best regards,
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mirko,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Patricia:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Jose L.H. Campos
Director de Calidad
El alojamiento me gustó la atención de Paula muy bien, pero el de CARLOS no no me gustó nada un problema que teníamos no nos lo soluciono
Falto tele en las habitaciones , y la atención de CARLOS, pesima
Respuesta del Departamento de Calidad
Estimado Antonio,
Agradecemos tu comentario y valoramos tus observaciones. Tomaremos nota para mejorar nuestros servicios en el futuro. Gracias por elegirnos.
Un saludo.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Labreveux, We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Maria:
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Elena:
Nos alegra mucho saber que disfrutaron de su estadía en nuestro apartamento. Sus comentarios significan mucho para nosotros y nos dan el impulso para seguir mejorando. Esperamos que hayan tenido una experiencia agradable en nuestro apartamento y esperamos darles la bienvenida de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
El piso corresponde con las fotos, es confortable, dispone de todo lo necesario, limpio, tranquilo, bien ubicado. Volveremos! Muchas gracias
Respuesta del Departamento de Calidad
Estimado José:
Le agradecemos sinceramente por su positiva reseña de su estancia en nuestro apartamento en Sevilla. Nos complace saber que nuestro equipo le proporcionó un servicio excepcional y que nuestras instalaciones superaron sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Ottima posizione. Appartamento davvero molto grazioso e dotato di tutti i comfort. Letto comodo.
Respuesta del Departamento de Calidad
Dear Federica:
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Sevilla. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Maria Theresa:
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Salvador:
Estamos encantados de poder leer cuánto ha disfrutado de nuestro apartamento para sus vacaciones en Sevilla. Estamos de acuerdo con usted en que el apartamento ofrece una ubicación inmejorable, sin suponer esto molestias de ruido durante ningún momento del día.
Gracias nuevamente por sus palabras, esperamos tener la oportunidad de volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Preciosa y muy bien ubicada
Respuesta del Departamento de Calidad
Estimada Silvia,
muchas gracias por su gran valoración, esperamos poder volver a recibirla pronto.
Un saludo.
Jose L.H. Campos
Director de Calidad
Preciosa y muy bien ubicada
Respuesta del Departamento de Calidad
Estimada Silvia,
muchisimas gracias por tu gran valoración, esperamos poder volver a recibirla pronto.
Un saludo.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Beth,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
The staff was very attentive. The extras like coffee, kitchen supplies, toiletries were very appreciated. the location was great.
Respuesta del Departamento de Calidad
Dear Karen,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
localização
Respuesta del Departamento de Calidad
Dear Antonio,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
la ubicación
el sofá cama era incómodo
Respuesta del Departamento de Calidad
Estimada Lorena:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Quality Department Manager
Excellent location on a quiet street not far from all the sights. So easy to just walk everywhere and a fantastic area to explore. The lift made it easy to get everything up to our first floor apartment. It’s a residential block so fairly quiet despite the busy area. Supermarkets nearby. Nice to have two bathrooms. We were provided with recommendations on local sights and restaurants. The taxi from the station couldn’t park outside the apartment but it was an easy short walk to get there and we didn’t have too much luggage. It was a very comfortable and convenient place to stay and we were able to easily contact our host if needed.
The apartment looks out over inner courtyards with no view onto the street. Which is fine and makes it quiet. This might not suit everyone. A smart TV would have been nice.
Respuesta del Departamento de Calidad
Dear Valerie,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and observations. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Susan,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
limpieza y muy completo !
nada , todo genial
Respuesta del Departamento de Calidad
Estimada Laura:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Esperamos volver a tener la oportunidad de recibirle en Sevilla pronto.
Jose L.H. Campos
Director de Calidad
La ubicación es perfecta enfrente de la catedral. Calle muy tranquila y silenciosa porque las habitaciones dan a patio interior
Por decir algo, la habitación de dos camas es muy pequeña, pero solo estuvimos un fin de semana y no necesitamos más .
Respuesta del Departamento de Calidad
Estimada Teresa:
Queríamos aprovechar esta oportunidad para agradecerte sinceramente por elegir nuestro apartamento para sus necesidades de alojamiento. Su confianza y preferencia significan mucho para nosotros y esperamos sinceramente que su estancia haya cumplido sus expectativas. Estamos ansiosos por hospedarle nuevamente y te aseguramos que haremos todo lo posible para que su próxima visita sea igualmente agradable, si no más.
Jose L.H. Campos
Quality Department Manager
Location was great, rooms were as shown on website and comfortable. had a washing machine and a few key extras in the kitchen. very nice overall!
Respuesta del Departamento de Calidad
Dear David,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Tastefully decorated, good size (I was in the unit with a terrace), location was great, and the apartment is super clean. The host was so efficient to check on us a week before our arrivals, preparing us on what to expect.
There is really nothing to dislike.
Respuesta del Departamento de Calidad
Dear Tyiana,
We are delighted to read that you had an amazing stay with us in Seville. Thank you for your kind words towards our team preparing your arrival beforehand. We work hard to offer the best of services and these words of yours are our greatest satisfaction.
Thank you again.
Jose L.H. Campos
Quality Department Manager
No és reflejo la foto del anuncio con la realidad,
Respuesta del Departamento de Calidad
Estimado Pere:
le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
No hay parking en la finca, aunque en booking indica que si. Está mal especificado, debería indicar parking cercano
Respuesta del Departamento de Calidad
Estimada María Ángeles:
Gracias por escribir un comentario sobre su estancia y el alojamiento. Como dice, efectivamente el apartamento no cuenta con aparcamiento privado. En el anuncio se ofertan plazas en aparcamientos públicos con un descuento al alojarse con nosotros.
Agradecemos una vez más el tiempo que se ha tomado para valorar su estancia y esperamos volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
La decoración, comodidad, cocina bien equipada, todo! Ubicación fantástica
Nada
Respuesta del Departamento de Calidad
Estimada María Sandra:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Ideal location. In the center a few steps from the Giralda and the Alacazar. Very lively and festive area. The calm of the apartment is amazing when you see the noise of the street (lots of restaurants and bar). We enter the hall of the building and more a noise. Impeccable cleanliness.
We rented the apartment with 2 bedrooms and 1 sofa bed for 5 people. Beds are excellent. On the other hand renting the sofa bed as a bed is outrageous. It´s impossible to sleep, the slats are missing, the bed base is twisted, in short, we had to put the mattress on the floor but the few centimetres thick are not enough to sleep properly.
Respuesta del Departamento de Calidad
Dear Franck,
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal. Thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
The location is ideal, in the heart of santa cruz district and the apartment is perfectly quiet
The exhibition and the view of the inner courtyard
The beds are unfortunately very small. At a height of 1.80, your feet hang out of the bed. In addition, the apartment is very dark, as it has no direct sunlight. Attention, the apartment does not have a parking space. You have to park the car in a public car park
Respuesta del Departamento de Calidad
Dear Adrian,
We are sincerely grateful for the time you spent to share your comments on your recent stay in our apartment, your review will certainly assist in order to keep on improving the quality of our services for our valued guests.
The apartment is located in the heart of the old town where the nature of the narrow streets make it impossible for cars to drive through the streets¬ –It is for this reason that we always recommend to park in a underground public parking. We also have agreements with some parking lots for your convenience.
The size of the beds and mattresses are available on the advertisement as well as on the information we send when we first get in touch after the reservation has been made. We are sorry if the size did not meet your necessities.
Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Quality Department Manager
L´emplacement est top et la cuisine bien équipée.
Logement très bien pour trois personnes mais pas pour quatre. Une des deux chambres est trop petite pour deux. Difficultés pour poser les valises et peu de rangements pour les vêtements.
Respuesta del Departamento de Calidad
Dear Catherine, we are delighted to hear that your holiday was an enjoyable one. We appreciate your constructive comments regarding our apartment and we hope to have the opportunity to welcome you back in the future and exceed your expectations.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kristina, thank you very much for your detailled feedback. We appreciate the highlights of your stay and your constructive comments.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Olavo, thank you very much for your review. It is a pleasure for us to know you had such a great stay in our apartment. We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Daer Omer, thank you very much for your kind feedback. It is the best reward for us to know that you had such a pleasant stay in our property. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
A localização é perfeita, a 10 metros da rua pedonal que vai dar à catedral, e a 50 metros da Catedral. Fomos muito bem recebidos e apoiados na chegada. Quartos espaçosos, confortáveis e sala simpática. O ideal para um fim de semana prolongado em família ou com amigos. Apesar do apartamento estar localizado no centro da zona histórica e por isso numa zona muito turística e movimentada, está extremamente bem insonorizado, pelo que não se ouve qualquer ruído. Foi como se tivessemos dormido no campo.
As janelas são todas com vista para páteos interiores. Por um lado é pena, mas por outro lado são a garantia de que de facto não há qualquer ruído à noite. O apartamento é de facto de uma tranquilidade absoluta, como se estivessemos no campo. E a verdade é que todo o tempo foi passado a conhecer a cidade e portanto o pouco tempo que tivemos no apartamento foi para dormir.
Respuesta del Departamento de Calidad
Dear Rodrigo, thank you very much for your valuable review. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope we will see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimada Julia, muchas gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
El departamento esta totalmente renovado con buen gusto y calidad. Limpio Sabanas y toallas impecables Productos de higiene de primera calidad La cocina equipada, nos ofrecieron café, azúcar y productos básicos para la cocina. Jabón para la ropa y lavavajillas La persona que nos recibió nos dio sugerencias de lugares y nos oriento. Muy buen servicio
Realmente fue todo excelente. Es un primer piso por lo cual no es super luminoso pero no afecta para nada la estadía.
Respuesta del Departamento de Calidad
Estimada Silvina, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar la comodidad, limpieza y belleza del apartamento y nuestro servicio excepcional.
Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Sevilla.
Aija T.
Departamento de Calidad
Actually we did like everything. Apartment was very clean and safety. We advise all guests !
Apartment may have got balcony . Our house was a little bit dark.
Respuesta del Departamento de Calidad
Thank you for making us your choice acommodation and for your constructive feedback.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
El sofá te obliga a estar sentado muy recto.
Respuesta del Departamento de Calidad
Estimado Héctor, muchas gracias por elegir nuetsro apartamento y por compartir su opinión.
Nos alegramos de que haya disfrutado su estancia con nosotros debido a nuestra excelente ubicación. También apreciamos sus críticas constructivas, nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
+ Localizacao excelente
- Não ter self check in
Respuesta del Departamento de Calidad
Dear Jessica, thank you very much for sharing yor personal experience in our apartment.
We are so glad you liked our location, being located just a few steps away from the Cathedral, makes discovering Seville really easy.
Your constructive insights regarding the checkin process are appreciated, although we would like to take the opportunity to point out that our in-person checkin usually is highly appreciated by our guests as it helps us to offer a caring and personalized service and any assistance our guests may need.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Es gab kein warmes Wasser im Bad.
Estaba muy céntrico y tenía los servicios esenciales para hacer la estancia comoda
Todo bien quizás las vistas ya que daban a patio pero no era un gran problema
Respuesta del Departamento de Calidad
Estimado Jose Angel, muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir sus pensamientos, tanto positivos como constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
The apartment was clean & comfortable for our family and close to all major attractions.
The dishwasher didn’t work.
Respuesta del Departamento de Calidad
Thank you Karen for sharing the highlights of your stay with us.
We are sorry for any inconveniences you had with the dishwasher. For a future occasion, please do not hesitate to contact our team for anything you may need, the team will do its utmost to find an immediate solution for you.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
De tudo, instalações, staff, localizacao.
Nada a reclamar
Respuesta del Departamento de Calidad
Dear Maria, thank you very much for leaving these wonderful comments about your stay with us, we are delighted that you enjoyed your stay.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija Teilane
Quality Department
localização perfeita ! esse é o lugar ! no ❤️de Santa ❌ Cruz ameiiiiiiiiiiiiiiiii O ap. tb é muito maneiro ! Foi perfeito ! Apenas duas críticas corrigíveis:
Faltou Netflix lençois de forra a cama com elásticos
Respuesta del Departamento de Calidad
Thank you very much for your kind review regarding your stay with us.
We are glad to read that you enjoyed the unbeatable location of the apartment and we appreciate your comments about what we can improve to make our guests experience more unforgettable.
Thank you for this feedback of our apartment, we look forward to serving you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very muchf or choosing our apartment for your stay in Seville and for your comments regarding your stay.
We highly appreciate your highlights on the excellent location of the apartment and the checkin process. We would like to take this opportunity to clarify that we do manage the apartment from Seville, we are sorry if for any reason the communication did not meet your expectation in some aspects. But our team is always in disposal of our guests during their stay.
Thank you again for your visit and your comments, we very much look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
La ubicación no puede ser mejor, en pleno centro de Sevilla. Los colchones cómodos, baños y cocina muy completos, las ventanas dan a un patio interior por lo que no se escucha ruido de la calle. Muy recomendable para viajar en familia. Eso sí, los parking están a unos 10 o 15 minutos andando depende de cual se elija... Seguro que repetimos cuando volvamos a Sevilla.
Respuesta del Departamento de Calidad
Estimada Laura, gracias por tu recomendación, es un placer saber que fuimos partícipes del buen recuerdo de tus vacaciones en Sevilla. Un saludo
Ana García, Dpto. de calidad
- Nous n’avons pas su régler la température et du coup il faisait un peu chaud dedans
Respuesta del Departamento de Calidad
Dear Beat, Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for this very kind review and we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
청소비를 포함하면 다른곳과 비슷한 가격. 그냥 총 금액으로 명시했음 좋겠어요. 메일을 보내도 답변이 신속하게 오지는 않았지만, 사용에 문제는 없었어요 :) 입구 열쇠가 좀 개선되면 좋겠음
Respuesta del Departamento de Calidad
Dear Jungeun, thanks for your comment. Indeed, the cost of final cleaning is included in the price of your reservation, but does not include cleaning during the stay unless you wish to be hired as an extra service. We are sorry if you did not receive a clarification of this from us when you wrote us. We hope you enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
Cómo es zona centro, no hay parking cercano al apartamento.
The Shower is a bit weak
No nos indicaron en ningun momento que teniamos que pagar por dejar las maletas en consigna!!! Un detalle que no nos gusto nada!
Respuesta del Departamento de Calidad
Estimada Arantza, muchas gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en todos los aspectos, especialmente por su céntrica pero tranquila ubicación. Respecto a la consigna, lamentamos mucho la confusión. Al no tener recepción siempre aconsejamos una empresa cercana a su apartamento pero que es completamente ajena a nosotros, y que ofrecen el servicio de consigna por un suplemento. Sentimos si la información proporcionada no fue clara, solamente intentamos darle una solución a su problema. A pesar de esto, nos alegra saber que han disfrutado de su estancia y ha sido un placer haberles alojado. Saludos
Very central apartment right beside the Cathedral. Location is great, apartment is lovely
the main door to enter the block doesn´t open fully, we had a pram with us and so it was difficult to get the pram through the door of the block whenever we entered / exited the block; we had to take the pram apart on one side of the door, pass it through and put it together again on the other side. Other than this the apartment itself is very nice. If we didn;t have a pram this wouldn´t have been an issue
Respuesta del Departamento de Calidad
Dear Colin, thank you for your comment. We are very happy to know that you liked the apartment, especially for his central location. We are sorry the inconvenience with the stroller to enter in the building. We hope that despite this, you have enjoyed your stay in Seville. Regards
Proximité, situation en plein centre-ville
L’entretien et les installations qui nécessitent une vérification , ruelle impraticable en voiture donc va falloir marcher du parking avec des valises et par conséquence obligé de payer les 30€ du retard malgré avoir confirmé son arrivé en route.
Respuesta del Departamento de Calidad
Chere Amine, merci pour votre commentaire. Il est vrai que l´appartement se trouve dans une rue piétonne, mais les voitures peuvent s´arrêter au coin (50 mètres) pour descendre des occupants avant de se diriger vers le parking. D´autre part et comme est indiqué, l´heure d´enregistrement est jusqu´à 21 heures, et après cette heure, il y a un supplément. Vous êtes arrivé à l´appartement vers 22 heures et c´est pourquoi la fille qui voyageait exclusivement pour recevoir vous en dehors de son horaire habituel a facturé a vous ce supplément. Nous espérons que vous comprenez cela et que, malgré cela, vous avez apprécié votre séjour à Séville. Salutations
交通方便，位于主要景点，楼下很多酒吧餐厅
No reception, no lights in the hallway, old sheets and towels
Respuesta del Departamento de Calidad
Dear Qi, our prices vary depending on the season and occupation in the city, but you knew since the time of booking what was the price of your reservation, you may have chosen other cheaper accommodations if you wanted. It is also announced clearly in the conditions that our establishments are tourist apartments, not hotels, and that we do not have reception in the building. On the other hand, indicate that there is light in the hallway, is next to the elevator and very visible, so we are surprised that they did not find it and had problems to open the lock. Our sheets and towels are new, but in any case we will check for your there would have been a specific problem in this aspect in your reservation. We are sorry not having been able to meet your expectations, but we do not agree with your comments and find them unjustified. In any case we will continue working to improve and achieve a better satisfaction of all our customers. Regards
Le camere da letto sono piccole. La dotazione di carta igienica è ridotta, l´abbiamo richiesta scrivendo all´indirizzo e-mail che ci era stato indicato in caso di necessità, ma nessuno ha risposto. Prezzo al di sopra della media.
Location was perfect. Beds and showers were fine. We had enough space. Everything we hoped for. very comfortable stay.
A little milk in the fridge perhaps would have been nice. A few more towels. TV with English channels.
Clean comfortable apartment. With some adjustments could be excellent. Excellent location.
Very difficult to find. No signs anywhere so didn’t know where we were. Air conditioner did not work. Some facility to store luggage would be good. Had to pay extra for that.
Respuesta del Departamento de Calidad
Dear Maesh, thank you for your comment. We are pleased to know that you have liked the comfort and cleanliness of the apartment, as well as his central location a few meters from the cathedral. Indeed, the apartment is not signposted from the street, since it is not possible as it happens with hotels because it is a tourist apartment located in a residential building. In any case, you have the exact address of your apartment in your confirmation of the reservation and in the messages that we have sent you previous to your arrival. Regarding the air conditioning, we had no notice of any problem, and if you had informed us during your stay we could have sent you a technician to solve it. In any case, we will check it immediately in case there is a problem. We are sorry not to have been able to store your bags, but it was not possible since we did not have a physical reception, and that day there was an entrance from another reservation and therefore we could not let you leave later than usual because we needed to clean and prepare the apartment for the next reservation, that is why, in cases like this, we recommend a luggage company that does not belong to us but is very close to your apartment, where you can store your luggage for as long as you need. Regards
Emplacement idéal, plein centre ville à moins de 5 min de la cathédrale ! Design, propreté et confort de l´appartement
Because there were no outside views from Windows and no access to an outside sitting area, it did feel a bit shut-in.
The location was fantastic, in the hub of Barrio Santa Cruz. Quiet upstairs apartment with full kitchen and 2 bathrooms. Very clean, easy check in, plenty of closet space. Great air conditioner.
The 2nd bedroom was quite small.
The floor of apartment not squeaky clean upon check in.. sandy and sticky. The bed sheets are worn and thin... 2nd night use bed sheets become uncomfortable and below expectation. Towels are worn, grayish... WC faucet got stuck and had to manually lifted each use.Otherwise, no problem with location and general development of this city center apartment block.
Respuesta del Departamento de Calidad
Dear hhyong, we are pleased to know that you liked the excellent location of the apartment in the heart of the city, and the general state of the facilities. However, we have to tell you that there is no misleading as you are accusing. In Genteel Home Santa Cruz we have three apartments located in the same building, but with different characteristics and decorations. We can only choose one as the main one to be shown in the searches that clients make in booking, and this photo is the one that booking shows in the reservations confirmations. There are many apartments that have as their main image a photo of the apartment, and obviously that does not mean that the clients will stay in the Giralda. In addition, you should have seen the photos belonging to the booked apartment, and we will send you a link before your arrival where you can see pictures and features of the apartment you have booked, so we do not understand what your complaint is. Regarding cleanliness, we are sorry that you had that opinion. The cleaning is an aspect that we take care of a lot and all the sheets and towels are new and perfectly clean, so we find it very strange everything that indicates. In addition, we have verified that none of these complaints were notified to our incident department, for which, regrettably, we did not have proof to prove it and solve it at that time. Regards
Il manque du linge pour la cuisine (essuyer la vaisselle et les mains).
两个卧室比较小
appartamento con due stanze ma in una a malapena ci entravano i due letti figuriamoci le valigie
Respuesta del Departamento de Calidad
Dear Franco, thank you for your comment. We are glad to know that you have appreciated the central location of the apartment. About your comment about the dimensions of the rooms, in the pictures you can clearly see how they are, as it is indicated that the 2 bedroom apartment you booked has 70m2 of surface area with capacity for up to 6 people, being you only 4 people . Thank you for staying with Genteel Home. Regards
el apartamento muy bueno lo único que tuvimos un poco de problema con el aire acondicionado
Respuesta del Departamento de Calidad
Bonjour Nicole et Michèle, Merci beaucoup pour votre commentaire. Nous sommes très heureux parce que vous avez apprécié l´appartement et que vous avez profite de Sevilla. Nous sommes étonnés par vos observations sur le four. La cuisine est entièrement équipée et dispose bien sûr d´un nouveau four, comme le reste de la cuisine et de l´appartement. Aussi, Reyes, la personne qui vous a reçu, elle vous a expliqué le fonctionnement du four. Nous espérons que vous reviendrez bientôt. Cordialement Genteel-Home
Il est noter le bruit des canalisations d´eaux usées au niveau de la grande chambre, le manque de luminosité (qui peut être un avantage en cas de forte chaleur) et la propreté douteuse des draps (présence de cheveux...)
Respuesta del Departamento de Calidad
Bonjour M. Gebleux, Merci beaucoup pour votre commentaire, pour nous c´est très important et cela nous aide à nous améliorer. Nous avons déjà examiné la canalisation de la salle de bain en suite et nous avons transmis l´information au service de nettoyage. Nous sommes heureux de savoir que vous avez passé de beaux jours à Séville et nous espérons vous revoir bientôt. Cordialement, Genteel-Home