Mateos Gago II es un apartamento exclusivo, completamente reformado y amueblado con las mejores calidades. Se sitúa en la Calle Ángeles, esquina con Mateos Gago, un lugar privilegiado del barrio de Santa Cruz, junto a la Catedral y la judería.
Ver en el mapa
Apartamento Mateos Gago II
de a
Respuesta del Departamento de Calidad
Dear Manel,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
La personne chargée de notre accueil est très sympathique et serviable. Un grand merci. L´emplacement est fabuleux en plein centre de la ville et près des monuments historiques à visiter. L´appartement est très bien équipé.
Aucune remarque.
Respuesta del Departamento de Calidad
Dear Abdelouahed,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Christophe,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
Magnifique emplacement juste à côté de la giralda ! Appartement moderne , propre bien équipé ,
L accès en voiture est un peu difficile vu l emplacement au centre de l appartement
Respuesta del Departamento de Calidad
Dear Sanae,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Estacionamento - sendo na zona histórica, o estacionamento é muito reduzido.
Respuesta del Departamento de Calidad
Dear William,
Thank you for your feedback.
We´re glad to hear that you enjoyed our great location near the old town, with easy access to restaurants, shops, and enjoyable night walks. It´s wonderful that you found the house cozy and well decorated.
Regarding parking, we appreciate your understanding. The historic area of Sevilla indeed has limited parking spaces available, and this is a circumstance beyond our control. However, we´re pleased that you had an overall positive experience. If you decide to stay with us again, we´re here to provide another enjoyable visit.
Best regards,
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mirko,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Patricia:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Jose L.H. Campos
Director de Calidad
El alojamiento me gustó la atención de Paula muy bien, pero el de CARLOS no no me gustó nada un problema que teníamos no nos lo soluciono
Falto tele en las habitaciones , y la atención de CARLOS, pesima
Respuesta del Departamento de Calidad
Estimado Antonio,
Agradecemos tu comentario y valoramos tus observaciones. Tomaremos nota para mejorar nuestros servicios en el futuro. Gracias por elegirnos.
Un saludo.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Labreveux, We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Maria:
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Elena:
Nos alegra mucho saber que disfrutaron de su estadía en nuestro apartamento. Sus comentarios significan mucho para nosotros y nos dan el impulso para seguir mejorando. Esperamos que hayan tenido una experiencia agradable en nuestro apartamento y esperamos darles la bienvenida de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
El piso corresponde con las fotos, es confortable, dispone de todo lo necesario, limpio, tranquilo, bien ubicado. Volveremos! Muchas gracias
Respuesta del Departamento de Calidad
Estimado José:
Le agradecemos sinceramente por su positiva reseña de su estancia en nuestro apartamento en Sevilla. Nos complace saber que nuestro equipo le proporcionó un servicio excepcional y que nuestras instalaciones superaron sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Ottima posizione. Appartamento davvero molto grazioso e dotato di tutti i comfort. Letto comodo.
Respuesta del Departamento de Calidad
Dear Federica:
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Sevilla. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Maria Theresa:
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Salvador:
Estamos encantados de poder leer cuánto ha disfrutado de nuestro apartamento para sus vacaciones en Sevilla. Estamos de acuerdo con usted en que el apartamento ofrece una ubicación inmejorable, sin suponer esto molestias de ruido durante ningún momento del día.
Gracias nuevamente por sus palabras, esperamos tener la oportunidad de volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Beth,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
The staff was very attentive. The extras like coffee, kitchen supplies, toiletries were very appreciated. the location was great.
Respuesta del Departamento de Calidad
Dear Karen,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
localização
Respuesta del Departamento de Calidad
Dear Antonio,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
la ubicación
el sofá cama era incómodo
Respuesta del Departamento de Calidad
Estimada Lorena:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Quality Department Manager
Excellent location on a quiet street not far from all the sights. So easy to just walk everywhere and a fantastic area to explore. The lift made it easy to get everything up to our first floor apartment. It’s a residential block so fairly quiet despite the busy area. Supermarkets nearby. Nice to have two bathrooms. We were provided with recommendations on local sights and restaurants. The taxi from the station couldn’t park outside the apartment but it was an easy short walk to get there and we didn’t have too much luggage. It was a very comfortable and convenient place to stay and we were able to easily contact our host if needed.
The apartment looks out over inner courtyards with no view onto the street. Which is fine and makes it quiet. This might not suit everyone. A smart TV would have been nice.
Respuesta del Departamento de Calidad
Dear Valerie,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and observations. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Susan,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
limpieza y muy completo !
nada , todo genial
Respuesta del Departamento de Calidad
Estimada Laura:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Esperamos volver a tener la oportunidad de recibirle en Sevilla pronto.
Jose L.H. Campos
Director de Calidad
La ubicación es perfecta enfrente de la catedral. Calle muy tranquila y silenciosa porque las habitaciones dan a patio interior
Por decir algo, la habitación de dos camas es muy pequeña, pero solo estuvimos un fin de semana y no necesitamos más .
Respuesta del Departamento de Calidad
Estimada Teresa:
Queríamos aprovechar esta oportunidad para agradecerte sinceramente por elegir nuestro apartamento para sus necesidades de alojamiento. Su confianza y preferencia significan mucho para nosotros y esperamos sinceramente que su estancia haya cumplido sus expectativas. Estamos ansiosos por hospedarle nuevamente y te aseguramos que haremos todo lo posible para que su próxima visita sea igualmente agradable, si no más.
Jose L.H. Campos
Quality Department Manager
Location was great, rooms were as shown on website and comfortable. had a washing machine and a few key extras in the kitchen. very nice overall!
Respuesta del Departamento de Calidad
Dear David,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Tastefully decorated, good size (I was in the unit with a terrace), location was great, and the apartment is super clean. The host was so efficient to check on us a week before our arrivals, preparing us on what to expect.
There is really nothing to dislike.
Respuesta del Departamento de Calidad
Dear Tyiana,
We are delighted to read that you had an amazing stay with us in Seville. Thank you for your kind words towards our team preparing your arrival beforehand. We work hard to offer the best of services and these words of yours are our greatest satisfaction.
Thank you again.
Jose L.H. Campos
Quality Department Manager
No és reflejo la foto del anuncio con la realidad,
Respuesta del Departamento de Calidad
Estimado Pere:
le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
No hay parking en la finca, aunque en booking indica que si. Está mal especificado, debería indicar parking cercano
Respuesta del Departamento de Calidad
Estimada María Ángeles:
Gracias por escribir un comentario sobre su estancia y el alojamiento. Como dice, efectivamente el apartamento no cuenta con aparcamiento privado. En el anuncio se ofertan plazas en aparcamientos públicos con un descuento al alojarse con nosotros.
Agradecemos una vez más el tiempo que se ha tomado para valorar su estancia y esperamos volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
La decoración, comodidad, cocina bien equipada, todo! Ubicación fantástica
Nada
Respuesta del Departamento de Calidad
Estimada María Sandra:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Ideal location. In the center a few steps from the Giralda and the Alacazar. Very lively and festive area. The calm of the apartment is amazing when you see the noise of the street (lots of restaurants and bar). We enter the hall of the building and more a noise. Impeccable cleanliness.
We rented the apartment with 2 bedrooms and 1 sofa bed for 5 people. Beds are excellent. On the other hand renting the sofa bed as a bed is outrageous. It´s impossible to sleep, the slats are missing, the bed base is twisted, in short, we had to put the mattress on the floor but the few centimetres thick are not enough to sleep properly.
Respuesta del Departamento de Calidad
Dear Franck,
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal. Thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
The location is ideal, in the heart of santa cruz district and the apartment is perfectly quiet
The exhibition and the view of the inner courtyard
The beds are unfortunately very small. At a height of 1.80, your feet hang out of the bed. In addition, the apartment is very dark, as it has no direct sunlight. Attention, the apartment does not have a parking space. You have to park the car in a public car park
Respuesta del Departamento de Calidad
Dear Adrian,
We are sincerely grateful for the time you spent to share your comments on your recent stay in our apartment, your review will certainly assist in order to keep on improving the quality of our services for our valued guests.
The apartment is located in the heart of the old town where the nature of the narrow streets make it impossible for cars to drive through the streets¬ –It is for this reason that we always recommend to park in a underground public parking. We also have agreements with some parking lots for your convenience.
The size of the beds and mattresses are available on the advertisement as well as on the information we send when we first get in touch after the reservation has been made. We are sorry if the size did not meet your necessities.
Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Quality Department Manager
L´emplacement est top et la cuisine bien équipée.
Logement très bien pour trois personnes mais pas pour quatre. Une des deux chambres est trop petite pour deux. Difficultés pour poser les valises et peu de rangements pour les vêtements.
Respuesta del Departamento de Calidad
Dear Catherine, we are delighted to hear that your holiday was an enjoyable one. We appreciate your constructive comments regarding our apartment and we hope to have the opportunity to welcome you back in the future and exceed your expectations.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kristina, thank you very much for your detailled feedback. We appreciate the highlights of your stay and your constructive comments.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Olavo, thank you very much for your review. It is a pleasure for us to know you had such a great stay in our apartment. We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Daer Omer, thank you very much for your kind feedback. It is the best reward for us to know that you had such a pleasant stay in our property. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
A localização é perfeita, a 10 metros da rua pedonal que vai dar à catedral, e a 50 metros da Catedral. Fomos muito bem recebidos e apoiados na chegada. Quartos espaçosos, confortáveis e sala simpática. O ideal para um fim de semana prolongado em família ou com amigos. Apesar do apartamento estar localizado no centro da zona histórica e por isso numa zona muito turística e movimentada, está extremamente bem insonorizado, pelo que não se ouve qualquer ruído. Foi como se tivessemos dormido no campo.
As janelas são todas com vista para páteos interiores. Por um lado é pena, mas por outro lado são a garantia de que de facto não há qualquer ruído à noite. O apartamento é de facto de uma tranquilidade absoluta, como se estivessemos no campo. E a verdade é que todo o tempo foi passado a conhecer a cidade e portanto o pouco tempo que tivemos no apartamento foi para dormir.
Respuesta del Departamento de Calidad
Dear Rodrigo, thank you very much for your valuable review. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope we will see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimada Julia, muchas gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
El departamento esta totalmente renovado con buen gusto y calidad. Limpio Sabanas y toallas impecables Productos de higiene de primera calidad La cocina equipada, nos ofrecieron café, azúcar y productos básicos para la cocina. Jabón para la ropa y lavavajillas La persona que nos recibió nos dio sugerencias de lugares y nos oriento. Muy buen servicio
Realmente fue todo excelente. Es un primer piso por lo cual no es super luminoso pero no afecta para nada la estadía.
Respuesta del Departamento de Calidad
Estimada Silvina, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar la comodidad, limpieza y belleza del apartamento y nuestro servicio excepcional.
Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Sevilla.
Aija T.
Departamento de Calidad
Actually we did like everything. Apartment was very clean and safety. We advise all guests !
Apartment may have got balcony . Our house was a little bit dark.
Respuesta del Departamento de Calidad
Thank you for making us your choice acommodation and for your constructive feedback.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
El sofá te obliga a estar sentado muy recto.
Respuesta del Departamento de Calidad
Estimado Héctor, muchas gracias por elegir nuetsro apartamento y por compartir su opinión.
Nos alegramos de que haya disfrutado su estancia con nosotros debido a nuestra excelente ubicación. También apreciamos sus críticas constructivas, nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
+ Localizacao excelente
- Não ter self check in
Respuesta del Departamento de Calidad
Dear Jessica, thank you very much for sharing yor personal experience in our apartment.
We are so glad you liked our location, being located just a few steps away from the Cathedral, makes discovering Seville really easy.
Your constructive insights regarding the checkin process are appreciated, although we would like to take the opportunity to point out that our in-person checkin usually is highly appreciated by our guests as it helps us to offer a caring and personalized service and any assistance our guests may need.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Es gab kein warmes Wasser im Bad.
Estaba muy céntrico y tenía los servicios esenciales para hacer la estancia comoda
Todo bien quizás las vistas ya que daban a patio pero no era un gran problema
Respuesta del Departamento de Calidad
Estimado Jose Angel, muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir sus pensamientos, tanto positivos como constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
The apartment was clean & comfortable for our family and close to all major attractions.
The dishwasher didn’t work.
Respuesta del Departamento de Calidad
Thank you Karen for sharing the highlights of your stay with us.
We are sorry for any inconveniences you had with the dishwasher. For a future occasion, please do not hesitate to contact our team for anything you may need, the team will do its utmost to find an immediate solution for you.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
De tudo, instalações, staff, localizacao.
Nada a reclamar
Respuesta del Departamento de Calidad
Dear Maria, thank you very much for leaving these wonderful comments about your stay with us, we are delighted that you enjoyed your stay.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija Teilane
Quality Department
localização perfeita ! esse é o lugar ! no ❤️de Santa ❌ Cruz ameiiiiiiiiiiiiiiiii O ap. tb é muito maneiro ! Foi perfeito ! Apenas duas críticas corrigíveis:
Faltou Netflix lençois de forra a cama com elásticos
Respuesta del Departamento de Calidad
Thank you very much for your kind review regarding your stay with us.
We are glad to read that you enjoyed the unbeatable location of the apartment and we appreciate your comments about what we can improve to make our guests experience more unforgettable.
Thank you for this feedback of our apartment, we look forward to serving you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very muchf or choosing our apartment for your stay in Seville and for your comments regarding your stay.
We highly appreciate your highlights on the excellent location of the apartment and the checkin process. We would like to take this opportunity to clarify that we do manage the apartment from Seville, we are sorry if for any reason the communication did not meet your expectation in some aspects. But our team is always in disposal of our guests during their stay.
Thank you again for your visit and your comments, we very much look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
La ubicación no puede ser mejor, en pleno centro de Sevilla. Los colchones cómodos, baños y cocina muy completos, las ventanas dan a un patio interior por lo que no se escucha ruido de la calle. Muy recomendable para viajar en familia. Eso sí, los parking están a unos 10 o 15 minutos andando depende de cual se elija... Seguro que repetimos cuando volvamos a Sevilla.
Respuesta del Departamento de Calidad
Estimada Laura, gracias por tu recomendación, es un placer saber que fuimos partícipes del buen recuerdo de tus vacaciones en Sevilla. Un saludo
Ana García, Dpto. de calidad
- Nous n’avons pas su régler la température et du coup il faisait un peu chaud dedans
Respuesta del Departamento de Calidad
Dear Beat, Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for this very kind review and we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
청소비를 포함하면 다른곳과 비슷한 가격. 그냥 총 금액으로 명시했음 좋겠어요. 메일을 보내도 답변이 신속하게 오지는 않았지만, 사용에 문제는 없었어요 :) 입구 열쇠가 좀 개선되면 좋겠음
Respuesta del Departamento de Calidad
Dear Jungeun, thanks for your comment. Indeed, the cost of final cleaning is included in the price of your reservation, but does not include cleaning during the stay unless you wish to be hired as an extra service. We are sorry if you did not receive a clarification of this from us when you wrote us. We hope you enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
Cómo es zona centro, no hay parking cercano al apartamento.
The Shower is a bit weak
No nos indicaron en ningun momento que teniamos que pagar por dejar las maletas en consigna!!! Un detalle que no nos gusto nada!
Respuesta del Departamento de Calidad
Estimada Arantza, muchas gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en todos los aspectos, especialmente por su céntrica pero tranquila ubicación. Respecto a la consigna, lamentamos mucho la confusión. Al no tener recepción siempre aconsejamos una empresa cercana a su apartamento pero que es completamente ajena a nosotros, y que ofrecen el servicio de consigna por un suplemento. Sentimos si la información proporcionada no fue clara, solamente intentamos darle una solución a su problema. A pesar de esto, nos alegra saber que han disfrutado de su estancia y ha sido un placer haberles alojado. Saludos
Very central apartment right beside the Cathedral. Location is great, apartment is lovely
the main door to enter the block doesn´t open fully, we had a pram with us and so it was difficult to get the pram through the door of the block whenever we entered / exited the block; we had to take the pram apart on one side of the door, pass it through and put it together again on the other side. Other than this the apartment itself is very nice. If we didn;t have a pram this wouldn´t have been an issue
Respuesta del Departamento de Calidad
Dear Colin, thank you for your comment. We are very happy to know that you liked the apartment, especially for his central location. We are sorry the inconvenience with the stroller to enter in the building. We hope that despite this, you have enjoyed your stay in Seville. Regards
Proximité, situation en plein centre-ville
L’entretien et les installations qui nécessitent une vérification , ruelle impraticable en voiture donc va falloir marcher du parking avec des valises et par conséquence obligé de payer les 30€ du retard malgré avoir confirmé son arrivé en route.
Respuesta del Departamento de Calidad
Chere Amine, merci pour votre commentaire. Il est vrai que l´appartement se trouve dans une rue piétonne, mais les voitures peuvent s´arrêter au coin (50 mètres) pour descendre des occupants avant de se diriger vers le parking. D´autre part et comme est indiqué, l´heure d´enregistrement est jusqu´à 21 heures, et après cette heure, il y a un supplément. Vous êtes arrivé à l´appartement vers 22 heures et c´est pourquoi la fille qui voyageait exclusivement pour recevoir vous en dehors de son horaire habituel a facturé a vous ce supplément. Nous espérons que vous comprenez cela et que, malgré cela, vous avez apprécié votre séjour à Séville. Salutations
交通方便，位于主要景点，楼下很多酒吧餐厅
No reception, no lights in the hallway, old sheets and towels
Respuesta del Departamento de Calidad
Dear Qi, our prices vary depending on the season and occupation in the city, but you knew since the time of booking what was the price of your reservation, you may have chosen other cheaper accommodations if you wanted. It is also announced clearly in the conditions that our establishments are tourist apartments, not hotels, and that we do not have reception in the building. On the other hand, indicate that there is light in the hallway, is next to the elevator and very visible, so we are surprised that they did not find it and had problems to open the lock. Our sheets and towels are new, but in any case we will check for your there would have been a specific problem in this aspect in your reservation. We are sorry not having been able to meet your expectations, but we do not agree with your comments and find them unjustified. In any case we will continue working to improve and achieve a better satisfaction of all our customers. Regards
Le camere da letto sono piccole. La dotazione di carta igienica è ridotta, l´abbiamo richiesta scrivendo all´indirizzo e-mail che ci era stato indicato in caso di necessità, ma nessuno ha risposto. Prezzo al di sopra della media.
Location was perfect. Beds and showers were fine. We had enough space. Everything we hoped for. very comfortable stay.
A little milk in the fridge perhaps would have been nice. A few more towels. TV with English channels.
Clean comfortable apartment. With some adjustments could be excellent. Excellent location.
Very difficult to find. No signs anywhere so didn’t know where we were. Air conditioner did not work. Some facility to store luggage would be good. Had to pay extra for that.
Respuesta del Departamento de Calidad
Dear Maesh, thank you for your comment. We are pleased to know that you have liked the comfort and cleanliness of the apartment, as well as his central location a few meters from the cathedral. Indeed, the apartment is not signposted from the street, since it is not possible as it happens with hotels because it is a tourist apartment located in a residential building. In any case, you have the exact address of your apartment in your confirmation of the reservation and in the messages that we have sent you previous to your arrival. Regarding the air conditioning, we had no notice of any problem, and if you had informed us during your stay we could have sent you a technician to solve it. In any case, we will check it immediately in case there is a problem. We are sorry not to have been able to store your bags, but it was not possible since we did not have a physical reception, and that day there was an entrance from another reservation and therefore we could not let you leave later than usual because we needed to clean and prepare the apartment for the next reservation, that is why, in cases like this, we recommend a luggage company that does not belong to us but is very close to your apartment, where you can store your luggage for as long as you need. Regards
Emplacement idéal, plein centre ville à moins de 5 min de la cathédrale ! Design, propreté et confort de l´appartement
Because there were no outside views from Windows and no access to an outside sitting area, it did feel a bit shut-in.
The location was fantastic, in the hub of Barrio Santa Cruz. Quiet upstairs apartment with full kitchen and 2 bathrooms. Very clean, easy check in, plenty of closet space. Great air conditioner.
The 2nd bedroom was quite small.
The floor of apartment not squeaky clean upon check in.. sandy and sticky. The bed sheets are worn and thin... 2nd night use bed sheets become uncomfortable and below expectation. Towels are worn, grayish... WC faucet got stuck and had to manually lifted each use.Otherwise, no problem with location and general development of this city center apartment block.
Respuesta del Departamento de Calidad
Dear hhyong, we are pleased to know that you liked the excellent location of the apartment in the heart of the city, and the general state of the facilities. However, we have to tell you that there is no misleading as you are accusing. In Genteel Home Santa Cruz we have three apartments located in the same building, but with different characteristics and decorations. We can only choose one as the main one to be shown in the searches that clients make in booking, and this photo is the one that booking shows in the reservations confirmations. There are many apartments that have as their main image a photo of the apartment, and obviously that does not mean that the clients will stay in the Giralda. In addition, you should have seen the photos belonging to the booked apartment, and we will send you a link before your arrival where you can see pictures and features of the apartment you have booked, so we do not understand what your complaint is. Regarding cleanliness, we are sorry that you had that opinion. The cleaning is an aspect that we take care of a lot and all the sheets and towels are new and perfectly clean, so we find it very strange everything that indicates. In addition, we have verified that none of these complaints were notified to our incident department, for which, regrettably, we did not have proof to prove it and solve it at that time. Regards
Il manque du linge pour la cuisine (essuyer la vaisselle et les mains).
两个卧室比较小
appartamento con due stanze ma in una a malapena ci entravano i due letti figuriamoci le valigie
Respuesta del Departamento de Calidad
Dear Franco, thank you for your comment. We are glad to know that you have appreciated the central location of the apartment. About your comment about the dimensions of the rooms, in the pictures you can clearly see how they are, as it is indicated that the 2 bedroom apartment you booked has 70m2 of surface area with capacity for up to 6 people, being you only 4 people . Thank you for staying with Genteel Home. Regards
el apartamento muy bueno lo único que tuvimos un poco de problema con el aire acondicionado
Respuesta del Departamento de Calidad
Bonjour Nicole et Michèle, Merci beaucoup pour votre commentaire. Nous sommes très heureux parce que vous avez apprécié l´appartement et que vous avez profite de Sevilla. Nous sommes étonnés par vos observations sur le four. La cuisine est entièrement équipée et dispose bien sûr d´un nouveau four, comme le reste de la cuisine et de l´appartement. Aussi, Reyes, la personne qui vous a reçu, elle vous a expliqué le fonctionnement du four. Nous espérons que vous reviendrez bientôt. Cordialement Genteel-Home
Il est noter le bruit des canalisations d´eaux usées au niveau de la grande chambre, le manque de luminosité (qui peut être un avantage en cas de forte chaleur) et la propreté douteuse des draps (présence de cheveux...)
Respuesta del Departamento de Calidad
Bonjour M. Gebleux, Merci beaucoup pour votre commentaire, pour nous c´est très important et cela nous aide à nous améliorer. Nous avons déjà examiné la canalisation de la salle de bain en suite et nous avons transmis l´information au service de nettoyage. Nous sommes heureux de savoir que vous avez passé de beaux jours à Séville et nous espérons vous revoir bientôt. Cordialement, Genteel-Home