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Apartamento
Mateos Gago II

Sevilla · Santa Cruz

9,1 (138 valoraciones)


1-5
Personas

2
Dormitorios

2
Baños

70 m2
Superficie

Sobre el alojamiento

Mateos Gago II es un apartamento exclusivo, completamente reformado y amueblado con las mejores calidades. Se sitúa en la Calle Ángeles, esquina con Mateos Gago, un lugar privilegiado del barrio de Santa Cruz, junto a la Catedral y la judería.

El apartamento se distribuye en un luminoso salón que encontramos al entrar, con mesa de comedor y sofá cama. A través de un distribuidor, llegaremos a la cocina, completamente nueva y equipada hasta el mínimo detalle. Dispone de dos dormitorios dobles, uno con cama de matrimonio y otro con dos camas individuales, con colchones de alta calidad que garantizan el descanso de nuestros huéspedes. Dispone de dos baños completos, uno con bañera y el otro con ducha.

Es, sin duda, un apartamento perfecto que invita al descanso. Inmejorablemente ubicado, es el lugar ideal para conocer Sevilla.

Aire acondicionado Centralizado
Calefacción Centralizado
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Planta 1ª Planta
Ascensor Disponible
Sofá-cama Capacidad 1 persona
WiFi Gratis
Cafetera Cápsulas
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.


> VUT/SE/00734


>
La reserva de cada alojamiento de Genteel Home conlleva el ofrecimiento de experiencias o actividades extras para mejorar su estancia, las cuales son gestionadas por proveedores externos, que las pondrán en su conocimiento a través de e-mail o WhatsApp, pudiendo usted contratarlas o rechazarlas. Para más información sobre la gestión de experiencias y actividades extras de los alojamientos, visite nuestra Política de Privacidad en nuestra web oficial
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Valoración de la propiedad

9,1 (138 Valoraciones)

Ubicación
9,9
Calidad
8,9
Limpieza
9
Personal
9,1
Instalaciones
9,1
Recomendación
9,2

Nos interesa tu opinión


Opiniones de nuestros clientes

Agnes Bergs9
ABR 2024
The perfect location The decor The double bathroom
Only 3 cups for 4 people. Everything else fine
Respuesta del Departamento de Calidad

Dear Agnes,

Thank you for your kind feedback. We´re thrilled to hear that you enjoyed our perfect location, decor, and the convenience of the double bathroom. We apologize for the oversight with the cups, and we will take your comment into account to replace everything that is necessary. Your satisfaction is important to us, and we´re glad that overall, you had a positive experience. We look forward to welcoming you back for another enjoyable stay in the future.

Quality Department.

Audrey Licini7
ABR 2024
No ha dejado ningún comentario.

Kevin Pratt9
ABR 2024
location was great, no breakfast included
could replace/update dirty chairs and rug
Respuesta del Departamento de Calidad

Dear Kevin,

We sincerely appreciate your feedback. It brings us joy to learn that you found our location to be excellent. Regarding breakfast, we regret any misunderstanding, as we currently do not provide breakfast services. Your observation regarding the condition of the chairs and rug has been duly noted, and we will promptly address this to uphold our standards of cleanliness and comfort.

Your input is invaluable to us as we strive for continuous improvement. We hope to have the opportunity to welcome you back for an enhanced experience in the future.

Quality Department.

OK SUN PARK10
ABR 2024
What a perfect location to access tour spots, restaurants, carrefour, taxi and so on. The apartment facilities are well equipped.
It was hard to unlock the door with the provided key.
Respuesta del Departamento de Calidad

Dear Ok,

Thank you for your feedback. We´re delighted to hear that you enjoyed our perfect location and well-equipped apartment facilities. However, we apologize for the inconvenience you experienced with unlocking the door using the provided key. Your comment is valuable to us, and we will ensure to address this issue promptly to enhance the overall experience for our guests. We appreciate your understanding and hope to welcome you back soon.

Quality Department.

Nuria Perez Sanchez8
ABR 2024
No ha dejado ningún comentario.

IDA LANZETTA9
MAR 2024
No ha dejado ningún comentario.

Alejandra Rodriguez10
MAR 2024
Un gran apartamento en el centro de Sevilla, a solo pasos de muchos restaurantes y zonas de interés. Acceso y salida muy claros. Los espacios muy buenos y todas las instrucciones muy precisas
Respuesta del Departamento de Calidad

Estimada Alejandra:

Gracias por esta maravillosa reseña sobre nuestro apartamento. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.

Andrea Pratt10
FEB 2024
Central location, great spot as a base for Seville. Steps to everything. Girls trip, we spent one night before leaving for airport but stayed in another unit for a week in same building.
Respuesta del Departamento de Calidad

Dear Andrea,

Thank you for your feedback. We´re glad to hear that you found our central location convenient for exploring Seville and that our spot served as a great base for your trip. It´s wonderful that you found everything within easy reach. We hope you enjoyed your trip and that your stay was comfortable. Should your travels bring you back to Seville, we would be honored to host you once more.

Norelenna Kamaruzzaman10
FEB 2024
Superb luxury apartment in the heart of Seville very near Cathedral
Location! Cleanliness and they provided everything even cooking oil
No dryer
Respuesta del Departamento de Calidad

Dear Norelenna,
Thank you for your positive feedback about your recent stay with us. We´re thrilled to hear that you found our luxury apartment superb, particularly appreciating its prime location near the Cathedral and the cleanliness maintained throughout your stay.

We aim to provide our guests with a seamless experience, and we´re glad to know that you found everything you needed during your stay, including cooking oil.

Regarding the absence of a dryer, we apologize for any inconvenience this may have caused. We strive to be as transparent as possible by describing the amenities available in our apartments on our website, allowing guests to make informed decisions before booking. We appreciate your understanding and hope this didn´t detract too much from your overall enjoyment.

Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Seville.

Warm regards,
Quality Department

clara Azcarate Alberdi9
FEB 2024
La terrace
Respuesta del Departamento de Calidad

Dear Stéphanie,
Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards,
Quality Department

clara Azcarate Alberdi7
FEB 2024
No ha dejado ningún comentario.

Jennifer9,5
FEB 2024
This property was the perfect location to see Sevilla! It is in the heart of the Santa Cruz neighborhood and walkable to everything. The apartment was well equipped with everything we needed. Our children 15 and 11 were happy to have their own bed and bathroom. The staff was very communicative throughout our stay. Although you can’t be dropped off at the door, the taxi rank is just a 2-5 minute walk.
There wasn’t anything that we didn’t like about the property but there are a few things I can see being a challenge for some people. There is NO CAR ACCESS. If you need a taxi to drop you off and pick you up at the door is your apartment this is not the spot for you. However if you can manage a 2-5 minute walk to the taxi rank then you’ll be fine. Also, the apartment is on the interior of the building so there are no views of the city. Again, the second you leave the building you’re greeted with amazing views. It truly is a great base to explore Sevilla!
Respuesta del Departamento de Calidad

Dear Jennifer,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our property and found its location in the heart of the Santa Cruz neighborhood to be perfect for exploring Sevilla.

We´re glad to know that the apartment met your needs and that your children appreciated having their own space. It´s wonderful to hear that our staff provided excellent communication throughout your stay, ensuring a seamless experience for you.

Regarding the car situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.

Regarding the views, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.

Thank you once again for choosing to stay with us. Should your travels bring you back to Sevilla, we would be delighted to welcome you again as our guest.

Warm regards,
Quality Department

Daria Barriera9
ENE 2024
Soggiorno eccezionale in una città rilassante
La posizione,nel quartiere più bello di Siviglia
Troppe e-mail che chiedevano sempre la stessa cosa
Respuesta del Departamento de Calidad

Dear Daria,
Thank you for sharing your feedback about your recent stay with us. We´re delighted to hear that you had an exceptional experience in our relaxing city and that you enjoyed the location in the beautiful district of Seville.

We apologize if you received too many emails asking for the same information. Please understand that our email communications are essential for us to ensure a seamless experience for our guests. Specifically, we request the arrival time to coordinate our cleaning efforts and ensure that the apartment is immaculate for the next guest following the departure of the previous one.

We appreciate your understanding and your valuable feedback. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

Warm regards,
Quality Department

Charlotth Back10
ENE 2024
Voltarei com certeza
A localização é excelente! O apartamento é exatamente como descrito no anúncio, como está nas fotos, e está muito bem conservado e novo. Havia itens básicos para limpeza e kits de higiene nos banheiros. A comunicação com o anfitrião foi bem fácil e rápida. Nos sentimos em casa!
A torradeira não estava funcionando.
Respuesta del Departamento de Calidad

Dear Charlotth,
Thank you for sharing your feedback on your recent stay at our apartment. We´re delighted to hear that you enjoyed the great location and that the apartment met your expectations, being exactly as described in the advertisement and well-maintained.

We appreciate your positive comments about the basic cleaning items and hygiene kits provided in the bathrooms, as well as your feedback on the ease and speed of communication with our team. Ensuring our guests feel at home is always our top priority.

However, we apologize for the inconvenience caused by the non-functioning toaster. We would have appreciated being informed of this issue during your stay so that we could have promptly addressed it and ensured your comfort. Nevertheless, we will investigate the matter further to ensure that it is resolved for future guests.

Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

Warm regards,
Quality Department

재희 남10
ENE 2024
숙소의 위치가 아주 좋습니다. 집도 매우 깨끗하고 훌륭합니다.
Respuesta del Departamento de Calidad

Dear 재희 남,

Thank you so much for your kind words. We´re delighted to hear that you enjoyed the excellent location of our accommodation and found the house to be very clean and wonderful. Your positive feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.

RAFAEL PENA10
ENE 2024
Passamos dias maravilhosos la.
Vista, espaçosa, bem decorada.
Poucos aquecedores
Respuesta del Departamento de Calidad

Dear Rafael,
Thank you for sharing your feedback about your recent stay with us. We´re thrilled to hear that you had a wonderful time and enjoyed the view, spaciousness, and decor of the apartment.

However, we apologize for any inconvenience caused by the limited number of heaters. Ensuring our guests´ comfort is our top priority, and we will take your feedback into consideration for future improvements.

We appreciate your kind words and hope to welcome you back for another memorable stay in the future.

Warm regards,
Quality Department

Italo Raineri Valenzuela10
ENE 2024
Formidable
La atención por parte de los encargados, la ubicación perfecta, las instalaciones impecables, la facilidad que te daban para sacar el máximo provecho a la estadía.
Nada
Respuesta del Departamento de Calidad

Estimado Italo,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad

Martins Reitz Cristiane10
DIC 2023
Localização perfeita, muito perto da Igreja e pontos turísticos. Apartamento funcional, muito organizado, limpo. Tudo perfeito.
Respuesta del Departamento de Calidad

Dear Martins Reitz,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department

Sienna Ren9
DIC 2023
Perfect location and perfect for family
The location is perfect
Taxi pick up point is 5 mins walking distance. Bit inconvenient with luggage.
Respuesta del Departamento de Calidad

Dear Sienna,
Your feedback emphasizing the central location of our apartment is highly appreciated.

Regarding the taxi pick-up point, please consider that this situation is due to the central location of the flat, in which there are pedestrian streets that are not accessible by car.
Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department

swaty hambali8
DIC 2023
The staff was friendly and helpful
The sofa bed was uncomfortable and this apartment was unfit for 5 people. Cleanliness could be better than that.
Respuesta del Departamento de Calidad

Dear Swaty,
Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your positive comments about our friendly and helpful staff.

We understand that comfort preferences can vary from person to person, and we apologize if the bed did not provide the level of comfort you were seeking, and we also regret the suitability of the apartment for five people did not meet your expectations.
Regarding cleanliness, we sincerely apologize for any shortcomings you encountered. Our housekeeping team is dedicated to maintaining high standards, and we will address this matter promptly to enhance the overall guest experience.

Your feedback is essential in our continuous efforts to improve. We hope that, despite these challenges, you were still able to enjoy your stay. If your travels bring you back to the area, we would welcome the opportunity to better accommodate your needs.
Kind regards,
Quality Department

Vicente Lorenzo Rodas9
DIC 2023
Ubicación y diseño del apartamento
Faltaba alguna cosilla básica. Como un escurreplatos o algún recipiente para poder usar la batidora
Respuesta del Departamento de Calidad

Estimado Vicente,
Su reconocimiento acerca de la ubicación de nuestro apartamento nos llena de gratitud y entusiasmo.

Respecto a lo que comenta sobre el escurreplatos, nos gustaría haber sido informados durante su estancia para haberle puesto rápida solución.

Muchas gracias por su feedback, esperamos tener la oportunidad de hospedarle de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad

Matteo Rossi10
DIC 2023
Splendido soggiorno passato a Sevilla! Le foto dell´appartamento non rispecchiano la vera grandezza dell´appartamento (che è molto più piccolo), ma rimane comunque un bel appartamento in una posizione spettacolare per poter visitare la città. Tutti i luoghi sono facilmente raggiungibili a piedi dall´alloggio e il host è stato molto cordiale e reattivo nelle risposte. Ci siamo trovati bene e consiglio questo appartamento!
Respuesta del Departamento de Calidad

Dear Matteo,

Thank you for sharing your experience. We´re delighted you had a splendid stay in Sevilla. We are pleased you found the apartment lovely in its spectacular location. It´s great to hear that our host´s friendliness and responsiveness added to your positive experience. We value your recommendation and hope to welcome you back for another enjoyable stay in the future.

SILVIA PENNA8
OCT 2023
Posizione eccezionale a due passi dalla cattedrale , in pieno centro storico.
L´appartamento non pulito e pronto per il check in previsto per le ore 15.00.
Respuesta del Departamento de Calidad

Dear Silvia,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial.

Regarding the check in, we deeply regret that the flat was not prepared for check-in at 3 pm. This does not align with our usual quality standards for our clients, and we sincerely apologize for any inconvenience this may have caused. We would like to clarify that such delays are not typical in our flats.

Your feedback is invaluable, we are committed to providing a better experience for our guests, and we hope you will consider staying with us again in the future, so we can demonstrate our commitment to your satisfaction.
Kind regards,
Quality Department

Alfredo Fantini8
OCT 2023
Boa acomodação para estadia curta.
Bem localizado. Bom atendimento. Boa relação custo-benefício.
Respuesta del Departamento de Calidad

Dear Alfredo,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department

Marielle Carduner10
OCT 2023
On est dans l´hypercentre et pourtant c´est super calme. Literie confortable. Très propre et équipements de qualité.(cuisine, salle de bain) Ascenseur 2 jeux de clefs. Dosettes café, lavelinge et lave vaisselle fournies. Horaire flexible mais prévoyez d´appeler en WhatsApp au dernier moment (numéro de rue non fourni)
Literie du canapé insuffisante pour des adultes. Il y a un lave-linge mais pas de balcon pour le sécher.
Respuesta del Departamento de Calidad

Dear Marielle,
We´re delighted to hear that you enjoyed your stay in our centrally located accommodation, appreciating the comfortable bedding and the cleanliness and quality of the equipment. We do aim to provide a quiet and comfortable experience in the heart of the city.

We want to clarify that while we don´t have a balcony for drying clothes, we do provide drying racks in our apartments to help with laundry. We´re also taking note of your comment regarding the sofa bedding for adults, and we´ll review this to ensure a more comfortable experience for all our guests. Your feedback is important to us as it helps us enhance our services.

Thank you for choosing our accommodation, and we hope you had a memorable time in Sevilla. If you decide to stay with us again in the future, please feel free to contact us if you have any specific requests or need assistance during your stay.
Kind regards,
Quality Department

Beatriz Pineyro5
OCT 2023
La ubicación. Edificio renovado muy bien.
No hay lugar para las maletas de 4 adultos. No hay donde extender ropa si lavas algo. No hay un escurridor de platos en la cocina.
Respuesta del Departamento de Calidad

Estimada Beatriz,
Agradecemos sus comentarios y su elección de alojarse en nuestro edificio renovado. Nos alegra saber que disfrutó de la ubicación y la calidad de la construcción.

Lamentamos cualquier inconveniente que haya tendido durante su estancia. Respecto al tendedero, proporcionamos uno en todos nuestros apartamentos para hacer la estancia de nuestros clientes lo más agradable posible, por lo que sentimos mucho cualquier malentendido al respecto, nos aseguraremos que la información sobre el mismo se explique de forma más clara durante el check-in. Por otro lado, todos nuestros apartamentos están equipados con lavavajillas, ya que es un sistema más eficiente a la hora realizar la limpieza conjunta de los utensilios de cocina, aun así, tomaremos nota de sus sugerencias sobre el escurridor.

En cuanto al equipaje, nos gustaría aclarar que dado que no tenemos una recepción física, no podemos ofrecer servicios de almacenamiento de equipaje. Sin embargo, solemos recomendar opciones de taquillas cercanas para que los huéspedes puedan guardar sus maletas antes del check-in o después del check-out. Lamentamos cualquier inconveniente que esto haya causado durante su estancia.

Valoramos sus comentarios y los tendremos en cuenta mientras seguimos mejorando nuestros servicios. Esperamos que, a pesar de estos inconvenientes, haya tenido una experiencia agradable en nuestro alojamiento. Si decide visitar la ciudad de nuevo, estaremos encantados de darle la bienvenida en el futuro.

Saludos cordiales,
Departamento de Calidad

Jaeeun Kim10
OCT 2023
1. 위치가 좋았습니다 세비야 대성당 도보2분거리였고 다른 식당들도 주변에 많아서 좋았습니다. 2. 체크인할때 직원이와서 직접 해주십니다 이용 방법을 알려주시고 관광하면 좋은 곳들도 알려주십니다. 이부분이 좋았습니다. 3. 시설이 좋습니다. 깨끗하고 화장실도 2개이며 주방에 식기류들도 많습니다.
3시부터 체크인 할 수 있다고 안내 받았고 3시넘어서 왔는데도 3시반까지 청소로 숙소에 짐만 놔두고 나와야 했습니다. 싱글침대 이불이 없었고 더블침대에 이불은 커버가 없어서 요청했으나 의사소통오류로 11시가 되어서야 받을 수 있었습니다.
Respuesta del Departamento de Calidad

Dear Jaeeun,
Thank you for sharing your thoughts on your recent stay with us. We appreciate your positive comments about the location, our check-in process, and the quality of the facilities. We´re delighted that you found the central location convenient, and that you enjoyed the check-in experience and the cleanliness of the apartment.

However, we regret the inconvenience you faced upon your arrival. We apologize for any misunderstanding regarding the check-in time and the delay in providing you with the bedding you requested. This is not the level of service we aim to provide, and we will work to ensure better communication and timeliness in the future.

Your feedback is invaluable to us, and we hope you´ll consider staying with us again. We always strive to improve and offer our guests a seamless and enjoyable experience.

Thank you for choosing us and for sharing your observations.

Sincerely,

Quality Department

CHIUNG FEN HUANG7
SEP 2023
Good location!
Location!
Respuesta del Departamento de Calidad

Dear Ching Fen,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,

Quality Department

manel valles9
AGO 2023
perfecte
Respuesta del Departamento de Calidad

Dear Manel,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,

Quality Department

Abdelouahed Akkouch9
AGO 2023
Séjour à Séville
La personne chargée de notre accueil est très sympathique et serviable. Un grand merci. L´emplacement est fabuleux en plein centre de la ville et près des monuments historiques à visiter. L´appartement est très bien équipé.
Aucune remarque.
Respuesta del Departamento de Calidad

Dear Abdelouahed,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Kind regards,

Quality Department

Christophe Pasquinet10
AGO 2023
L´appartement est situé au cœur du quartier de la Cathédrale Notre-Dame-du-Siège à 200 mètres environ. Il est calme, relativement spacieux et offre le confort demandé pour une famille de 4 personnes. Le parking le plus proche est à 5 min à pieds, car il est impossible de garer la voiture dans la rue piétonne. L´accueil et la disponibilité de Genteelhome a été parfait et la communication a été très bonne. Merci !
Respuesta del Departamento de Calidad

Dear Christophe,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,

Quality Department

Sanae Harchali9
AGO 2023
Magnifique
Magnifique emplacement juste à côté de la giralda ! Appartement moderne , propre bien équipé ,
L accès en voiture est un peu difficile vu l emplacement au centre de l appartement
Respuesta del Departamento de Calidad

Dear Sanae,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Wiliam Cardoso10
AGO 2023
Excelente localização perto da zona histórica, perto de restaurantes, lojas, ideal para passeio noturno. A casa é acolhedora e bem decorada.
Estacionamento - sendo na zona histórica, o estacionamento é muito reduzido.
Respuesta del Departamento de Calidad

Dear William,
Thank you for your feedback.
We´re glad to hear that you enjoyed our great location near the old town, with easy access to restaurants, shops, and enjoyable night walks. It´s wonderful that you found the house cozy and well decorated.

Regarding parking, we appreciate your understanding. The historic area of Sevilla indeed has limited parking spaces available, and this is a circumstance beyond our control. However, we´re pleased that you had an overall positive experience. If you decide to stay with us again, we´re here to provide another enjoyable visit.
Best regards,

Quality Department Manager

mirko gallina9
JUL 2023
Tutto perfetto posizione centralissima accoglienza cordiale.
Respuesta del Departamento de Calidad

Dear Mirko,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Patricia Velez10
JUL 2023
La ubicacion excelente el apartamento muy lindo
Respuesta del Departamento de Calidad

Estimada Patricia:

Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.

Jose L.H. Campos
Director de Calidad

Silvio Braga10
JUL 2023
No ha dejado ningún comentario.

Antonio Garcia7
JUN 2023
Todo correcto
El alojamiento me gustó la atención de Paula muy bien, pero el de CARLOS no no me gustó nada un problema que teníamos no nos lo soluciono
Falto tele en las habitaciones , y la atención de CARLOS, pesima
Respuesta del Departamento de Calidad

Estimado Antonio,
Agradecemos tu comentario y valoramos tus observaciones. Tomaremos nota para mejorar nuestros servicios en el futuro. Gracias por elegirnos.
Un saludo.
Jose L.H. Campos
Director de Calidad

Labreveux Maria10
JUN 2023
Seville is a gorgeous city! The heat can be overwhelming. The location of our apartment was fantastic, only 150m from the cathedral. It allowed for us to go out in the morning and come back to stay away from the sun during the peak hours of heat (or at least during part of the day. Although the apartment was in the center of activity, the building is well insulated from the noises of day and night life. The blinds kept light out so you could get a good rest. Carlos, our host for the day, was very gracious and generous of his time telling all he though could interest us.
Respuesta del Departamento de Calidad

Dear Labreveux, We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.

Jose L.H. Campos
Quality Department Manager

YENFEN CHANG8
JUN 2023

Maria Anna Tramati10
MAY 2023
Appartamento e posizione eccellente
Respuesta del Departamento de Calidad

Dear Maria:
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.

Jose L.H. Campos
Quality Department Manager

ELENA SANCHEZ10
MAY 2023
Ubicación excelente. Apartamento muy cómodo y limpio.
Respuesta del Departamento de Calidad

Estimada Elena:
Nos alegra mucho saber que disfrutaron de su estadía en nuestro apartamento. Sus comentarios significan mucho para nosotros y nos dan el impulso para seguir mejorando. Esperamos que hayan tenido una experiencia agradable en nuestro apartamento y esperamos darles la bienvenida de nuevo en el futuro.

Jose L.H. Campos
Director de Calidad

Maurizio Borghi9
ABR 2023
No ha dejado ningún comentario.

Jose Sanchez9
ABR 2023
Conforable
El piso corresponde con las fotos, es confortable, dispone de todo lo necesario, limpio, tranquilo, bien ubicado. Volveremos! Muchas gracias
Respuesta del Departamento de Calidad

Estimado José:
Le agradecemos sinceramente por su positiva reseña de su estancia en nuestro apartamento en Sevilla. Nos complace saber que nuestro equipo le proporcionó un servicio excepcional y que nuestras instalaciones superaron sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.

Jose L.H. Campos
Director de Calidad

Federica Anna Antonia Pisciotta9
ABR 2023
Siamo state a Siviglia per un viaggio tra amiche e l’alloggio é stato davvero un ottima scelta! Posizione perfetta per g
Ottima posizione. Appartamento davvero molto grazioso e dotato di tutti i comfort. Letto comodo.
Respuesta del Departamento de Calidad

Dear Federica:
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Sevilla. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Maria Theresa Chu10
ABR 2023
very good location
Respuesta del Departamento de Calidad

Dear Maria Theresa:
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Salvador10
ABR 2023
Hemos estado este fin semana en el apartamento y es realmente cómo se anuncia. La ubicación inmejorable, en medio de todo el bullicio y a pesar de esto es silencioso y tranquilo. Está en muy buen estado, todo muy nuevo. El equipamiento es bastante completo. Quizá la única pega es el sofá cama, que no es muy cómodo, pero bastante para pasar un par de días.
Respuesta del Departamento de Calidad

Estimado Salvador:
Estamos encantados de poder leer cuánto ha disfrutado de nuestro apartamento para sus vacaciones en Sevilla. Estamos de acuerdo con usted en que el apartamento ofrece una ubicación inmejorable, sin suponer esto molestias de ruido durante ningún momento del día.
Gracias nuevamente por sus palabras, esperamos tener la oportunidad de volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

Beth Goldberg8
ABR 2023
Location! Location! Location! You cannot beat the location of this apartment. It was central to restaurants, the Cathedral, and walkable to all the main sights. It was a tad smaller than expected but, we spent most of the day outside touring so it didn´t make a difference. Also, blackout shades allowed us to sleep in and adjust to the Spanish way of life (up late, sleep in). The company was very communicative and responsive. Highly recommend!
Respuesta del Departamento de Calidad

Dear Beth,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

karen herpel10
ABR 2023
wonderful stay
The staff was very attentive. The extras like coffee, kitchen supplies, toiletries were very appreciated. the location was great.
Respuesta del Departamento de Calidad

Dear Karen,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Jose L.H. Campos
Quality Department Manager

Antonio Garrett9
MAR 2023
muito bom
localização
Respuesta del Departamento de Calidad

Dear Antonio,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Lorena Gonzalez8
MAR 2023
céntrico, limpia y personal muy atento y amable
la ubicación
el sofá cama era incómodo
Respuesta del Departamento de Calidad

Estimada Lorena:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.

Jose L.H. Campos
Quality Department Manager

valerie markham8
MAR 2023
Comfortable apartment in fantastic area
Excellent location on a quiet street not far from all the sights. So easy to just walk everywhere and a fantastic area to explore. The lift made it easy to get everything up to our first floor apartment. It’s a residential block so fairly quiet despite the busy area. Supermarkets nearby. Nice to have two bathrooms. We were provided with recommendations on local sights and restaurants. The taxi from the station couldn’t park outside the apartment but it was an easy short walk to get there and we didn’t have too much luggage. It was a very comfortable and convenient place to stay and we were able to easily contact our host if needed.
The apartment looks out over inner courtyards with no view onto the street. Which is fine and makes it quiet. This might not suit everyone. A smart TV would have been nice.
Respuesta del Departamento de Calidad

Dear Valerie,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and observations. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Chrystele Avrard8
FEB 2023
No ha dejado ningún comentario.

Susan Jahansooz10
ENE 2023
It is located in the center of old town, just steps away from restaurants and the cathedral.
Respuesta del Departamento de Calidad

Dear Susan,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.

Jose L.H. Campos
Quality Department Manager

Laura Orozco Ferrete10
ENE 2023
perfecta estancia !
limpieza y muy completo !
nada , todo genial
Respuesta del Departamento de Calidad

Estimada Laura:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Esperamos volver a tener la oportunidad de recibirle en Sevilla pronto.

Jose L.H. Campos
Director de Calidad

TERESA JÓDAR MARTINEZ9
ENE 2023
Ubicación perfecta, camas cómodas y Elena fantástica al recibirnos.
La ubicación es perfecta enfrente de la catedral. Calle muy tranquila y silenciosa porque las habitaciones dan a patio interior
Por decir algo, la habitación de dos camas es muy pequeña, pero solo estuvimos un fin de semana y no necesitamos más .
Respuesta del Departamento de Calidad

Estimada Teresa:
Queríamos aprovechar esta oportunidad para agradecerte sinceramente por elegir nuestro apartamento para sus necesidades de alojamiento. Su confianza y preferencia significan mucho para nosotros y esperamos sinceramente que su estancia haya cumplido sus expectativas. Estamos ansiosos por hospedarle nuevamente y te aseguramos que haremos todo lo posible para que su próxima visita sea igualmente agradable, si no más.

Jose L.H. Campos
Quality Department Manager

David McHugh10
ENE 2023
Great location and price, great comms in the lead upto arrival and during departure.
Location was great, rooms were as shown on website and comfortable. had a washing machine and a few key extras in the kitchen. very nice overall!
Respuesta del Departamento de Calidad

Dear David,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.

Jose L.H. Campos
Quality Department Manager

Tyiana Rosli10
DIC 2022
The apartment made our stay in Seville as the best stay throughout our entire Spain trip!
Tastefully decorated, good size (I was in the unit with a terrace), location was great, and the apartment is super clean. The host was so efficient to check on us a week before our arrivals, preparing us on what to expect.
There is really nothing to dislike.
Respuesta del Departamento de Calidad

Dear Tyiana,
We are delighted to read that you had an amazing stay with us in Seville. Thank you for your kind words towards our team preparing your arrival beforehand. We work hard to offer the best of services and these words of yours are our greatest satisfaction.
Thank you again.

Jose L.H. Campos
Quality Department Manager

Pere Manubens Amoros8
DIC 2022
Buena ubicacion
No és reflejo la foto del anuncio con la realidad,
Respuesta del Departamento de Calidad

Estimado Pere:
le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.

Jose L.H. Campos
Director de Calidad

Maria Angeles Mendiz Perez8
DIC 2022
La ubicación perfecta. La insoniracion del apartamento perfecta
No hay parking en la finca, aunque en booking indica que si. Está mal especificado, debería indicar parking cercano
Respuesta del Departamento de Calidad

Estimada María Ángeles:
Gracias por escribir un comentario sobre su estancia y el alojamiento. Como dice, efectivamente el apartamento no cuenta con aparcamiento privado. En el anuncio se ofertan plazas en aparcamientos públicos con un descuento al alojarse con nosotros.
Agradecemos una vez más el tiempo que se ha tomado para valorar su estancia y esperamos volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

sandez novoa laura8,3
NOV 2022
No ha dejado ningún comentario.

María Sandra Alfonso Blanco9,6
NOV 2022
Fantástico
La decoración, comodidad, cocina bien equipada, todo! Ubicación fantástica
Nada
Respuesta del Departamento de Calidad

Estimada María Sandra:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.

Jose L.H. Campos
Director de Calidad

cusano donatella10
NOV 2022
No ha dejado ningún comentario.

Isabelle nicole Etienney8,3
NOV 2022
Nice apartment for 4 people. Ideally located.
Ideal location. In the center a few steps from the Giralda and the Alacazar. Very lively and festive area. The calm of the apartment is amazing when you see the noise of the street (lots of restaurants and bar). We enter the hall of the building and more a noise. Impeccable cleanliness.
We rented the apartment with 2 bedrooms and 1 sofa bed for 5 people. Beds are excellent. On the other hand renting the sofa bed as a bed is outrageous. It´s impossible to sleep, the slats are missing, the bed base is twisted, in short, we had to put the mattress on the floor but the few centimetres thick are not enough to sleep properly.
Respuesta del Departamento de Calidad

Dear Franck,
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal. Thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager

Melanie COZETTE10
NOV 2022
No ha dejado ningún comentario.

Marianne Kogon9,6
OCT 2022
A perfect place for a luxurious getaway in the heart of the busy city
The location is ideal, in the heart of santa cruz district and the apartment is perfectly quiet
The exhibition and the view of the inner courtyard

Adrian Fritz7,9
OCT 2022
2 bathrooms and great location.
The beds are unfortunately very small. At a height of 1.80, your feet hang out of the bed. In addition, the apartment is very dark, as it has no direct sunlight. Attention, the apartment does not have a parking space. You have to park the car in a public car park
Respuesta del Departamento de Calidad

Dear Adrian,
We are sincerely grateful for the time you spent to share your comments on your recent stay in our apartment, your review will certainly assist in order to keep on improving the quality of our services for our valued guests.
The apartment is located in the heart of the old town where the nature of the narrow streets make it impossible for cars to drive through the streets¬ –It is for this reason that we always recommend to park in a underground public parking. We also have agreements with some parking lots for your convenience.
The size of the beds and mattresses are available on the advertisement as well as on the information we send when we first get in touch after the reservation has been made. We are sorry if the size did not meet your necessities.
Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Quality Department Manager

Alex Gendler10
OCT 2022
No ha dejado ningún comentario.

CATHERINE MARTIN8,8
SEP 2022
Un emplacement de choix pour visiter Séville
L´emplacement est top et la cuisine bien équipée.
Logement très bien pour trois personnes mais pas pour quatre. Une des deux chambres est trop petite pour deux. Difficultés pour poser les valises et peu de rangements pour les vêtements.
Respuesta del Departamento de Calidad

Dear Catherine, we are delighted to hear that your holiday was an enjoyable one. We appreciate your constructive comments regarding our apartment and we hope to have the opportunity to welcome you back in the future and exceed your expectations.

Aija T.
Quality Department

Kristina De St. Maurice9
SEP 2022
Location, location, location. Great location in the center of Santa Cruz, and the flat was extremely quiet. The flat is definitely not as bright as the pictures, and the second bedroom is quite small (can’t lay out two suitcases). Everything was clean, but nothing to write home about if you were wanting a space that was a little higher end. We had some issues with plumbing whilst there and the hosts were super responsive and got everything fixed that day. The hosts also gave great recommendations, which was a nice extra touch that made our stay.
Respuesta del Departamento de Calidad

Dear Kristina, thank you very much for your detailled feedback. We appreciate the highlights of your stay and your constructive comments.
We look forward to serving you again in the near future.

Aija T.
Quality Department

Olavo10
SEP 2022
Tudo muito bom.
Respuesta del Departamento de Calidad

Dear Olavo, thank you very much for your review. It is a pleasure for us to know you had such a great stay in our apartment. We hope to see you on your future trips to Seville.

Aija T.
Quality Department

Omer Cabuk10
AGO 2022
Just perfect place to be, directly at the city center , with a lot of cafes, restaurants etc. The apartment has a full organized kitchen with all stuff needed for cooking in addition to a washing machine which was very handy since we have 3 kids. Communication was also very fast and easy, the same with check-in and check-out. We will definitely come back again. This is a wonderful place to spent some days on the old city side in Seville. Highly recommended!
Respuesta del Departamento de Calidad

Daer Omer, thank you very much for your kind feedback. It is the best reward for us to know that you had such a pleasant stay in our property. We would love you to come back to enjoy more memorable days with us.


Aija T.
Quality Department

Maria do Rosario7,5
AGO 2022
No ha dejado ningún comentario.

Rodrigo10
AGO 2022
Estadia perfeita. Recomendo.
A localização é perfeita, a 10 metros da rua pedonal que vai dar à catedral, e a 50 metros da Catedral. Fomos muito bem recebidos e apoiados na chegada. Quartos espaçosos, confortáveis e sala simpática. O ideal para um fim de semana prolongado em família ou com amigos. Apesar do apartamento estar localizado no centro da zona histórica e por isso numa zona muito turística e movimentada, está extremamente bem insonorizado, pelo que não se ouve qualquer ruído. Foi como se tivessemos dormido no campo.
As janelas são todas com vista para páteos interiores. Por um lado é pena, mas por outro lado são a garantia de que de facto não há qualquer ruído à noite. O apartamento é de facto de uma tranquilidade absoluta, como se estivessemos no campo. E a verdade é que todo o tempo foi passado a conhecer a cidade e portanto o pouco tempo que tivemos no apartamento foi para dormir.
Respuesta del Departamento de Calidad

Dear Rodrigo, thank you very much for your valuable review. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope we will see you again soon.

Aija T.
Quality Department

Mohamed10
AGO 2022
No ha dejado ningún comentario.

Julia8,8
JUL 2022
Ubicación mejor imposible, super nuevo y super limpio el chico del check in majísimo
Respuesta del Departamento de Calidad

Estimada Julia, muchas gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Silvina A10
JUL 2022
Excelente opción, cómodo, limpio y bonito
El departamento esta totalmente renovado con buen gusto y calidad. Limpio Sabanas y toallas impecables Productos de higiene de primera calidad La cocina equipada, nos ofrecieron café, azúcar y productos básicos para la cocina. Jabón para la ropa y lavavajillas La persona que nos recibió nos dio sugerencias de lugares y nos oriento. Muy buen servicio
Realmente fue todo excelente. Es un primer piso por lo cual no es super luminoso pero no afecta para nada la estadía.
Respuesta del Departamento de Calidad

Estimada Silvina, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar la comodidad, limpieza y belleza del apartamento y nuestro servicio excepcional.
Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Sevilla.

Aija T.
Departamento de Calidad

Cem8,3
JUL 2022
it was very good !
Actually we did like everything. Apartment was very clean and safety. We advise all guests !
Apartment may have got balcony . Our house was a little bit dark.
Respuesta del Departamento de Calidad

Thank you for making us your choice acommodation and for your constructive feedback.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

Héctor8,8
JUN 2022
Ubicación genial, en el centro, muy muy cerca de la catedral. Edificio nuevo, totalmente remodelado, y muy tranquilo. Ningún ruido.
El sofá te obliga a estar sentado muy recto.
Respuesta del Departamento de Calidad

Estimado Héctor, muchas gracias por elegir nuetsro apartamento y por compartir su opinión.
Nos alegramos de que haya disfrutado su estancia con nosotros debido a nuestra excelente ubicación. También apreciamos sus críticas constructivas, nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.

Aija T.
Departamento de Calidad

Jéssica10
MAY 2022
Maravilhoso
+ Localizacao excelente
- Não ter self check in
Respuesta del Departamento de Calidad

Dear Jessica, thank you very much for sharing yor personal experience in our apartment.
We are so glad you liked our location, being located just a few steps away from the Cathedral, makes discovering Seville really easy.
Your constructive insights regarding the checkin process are appreciated, although we would like to take the opportunity to point out that our in-person checkin usually is highly appreciated by our guests as it helps us to offer a caring and personalized service and any assistance our guests may need.
We hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

g10
MAY 2022
No ha dejado ningún comentario.

Laura10
MAY 2022
No ha dejado ningún comentario.

CarSGE7,9
MAY 2022
Die zentrale Lage.
Es gab kein warmes Wasser im Bad.

JOSE ANGEL10
MAY 2022
Repetiría de volver a Sevilla
Estaba muy céntrico y tenía los servicios esenciales para hacer la estancia comoda
Todo bien quizás las vistas ya que daban a patio pero no era un gran problema
Respuesta del Departamento de Calidad

Estimado Jose Angel, muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir sus pensamientos, tanto positivos como constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Cassandre9,3
ABR 2022
Super emplacement, à quelques pas de la cathédrale et de l´Alcazar. L´appartement est sur cour intérieure, donc il est très calme même si il est en plein centre de Séville. Propre, Genteelhome sont très réactifs par téléphone et WhatsApp. Tout le nécessaire était sur place : serviettes de douche, éponge, liquide vaisselle, lessive, café, sel, huile d´olive... Ce qui est très confortable quand on arrive pour quelques jours et il y a une mini-épicerie juste au pied de l´immeuble ! J´ai trouvé l´appartement plus petit qu´il n´y parait sur les photos et pas hyper fonctionnel (commodes à tiroirs pour ranger ses habits dans des placards, salle de bain très petite, la baignoire doit faire 1m20 de long max) mais cela ne nous a pas du tout empêché de profité à fond du séjour et on a vraiment apprécié l´emplacement et l´immeuble !

Karen8,8
ABR 2022
A great apartment in the heart of Santa Cruz district.
The apartment was clean & comfortable for our family and close to all major attractions.
The dishwasher didn’t work.
Respuesta del Departamento de Calidad

Thank you Karen for sharing the highlights of your stay with us.
We are sorry for any inconveniences you had with the dishwasher. For a future occasion, please do not hesitate to contact our team for anything you may need, the team will do its utmost to find an immediate solution for you.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Carlos9,6
ABR 2022
No ha dejado ningún comentario.

Maria10
MAR 2022
Muito bom, vale a pena la ficar.
De tudo, instalações, staff, localizacao.
Nada a reclamar
Respuesta del Departamento de Calidad

Dear Maria, thank you very much for leaving these wonderful comments about your stay with us, we are delighted that you enjoyed your stay.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija Teilane
Quality Department

Javier10
MAR 2022
El apartamento está genial, limpio y perfectamente equipado, a escasos 100 metros de la catedral de Sevilla, lo que te permite ir a pie por todo el centro de la ciudad. Totalmente recomendable.

Michala10
FEB 2022
No ha dejado ningún comentario.

IZABELLA8,8
ENE 2022
Sevilha : o mlinda
localização perfeita ! esse é o lugar ! no ❤️de Santa ❌ Cruz ameiiiiiiiiiiiiiiiii O ap. tb é muito maneiro ! Foi perfeito ! Apenas duas críticas corrigíveis:
Faltou Netflix lençois de forra a cama com elásticos
Respuesta del Departamento de Calidad

Thank you very much for your kind review regarding your stay with us.

We are glad to read that you enjoyed the unbeatable location of the apartment and we appreciate your comments about what we can improve to make our guests experience more unforgettable.

Thank you for this feedback of our apartment, we look forward to serving you again in the future.

Aija Teilane
Quality Department

Tudor9
DIC 2021
The apartment has a great location and is well equipped. Very clean and in a new building and although the location is very central and the area can get noisy it was relatively quiet in the apartment. At the check-in we received a lot of useful tips and information about the city. The second bedroom is very very small, two people can barely have space to deposit their luggage. The apartment is a bit dark since it has no windows towards the exterior, but only towards the interior of the building. The communication is through a firm which is not from Seville, which can make it a bit time consuming and impersonal.
Respuesta del Departamento de Calidad

Thank you very muchf or choosing our apartment for your stay in Seville and for your comments regarding your stay.

We highly appreciate your highlights on the excellent location of the apartment and the checkin process. We would like to take this opportunity to clarify that we do manage the apartment from Seville, we are sorry if for any reason the communication did not meet your expectation in some aspects. But our team is always in disposal of our guests during their stay.

Thank you again for your visit and your comments, we very much look forward to having the opportunity to serve you again in the future.

Aija Teilane
Quality Department

Karine10
DIC 2021
No ha dejado ningún comentario.

Pedro Jose10
DIC 2021
Excelente

Laura García9,6
SEP 2021
Viaje en familia
La ubicación no puede ser mejor, en pleno centro de Sevilla. Los colchones cómodos, baños y cocina muy completos, las ventanas dan a un patio interior por lo que no se escucha ruido de la calle. Muy recomendable para viajar en familia. Eso sí, los parking están a unos 10 o 15 minutos andando depende de cual se elija... Seguro que repetimos cuando volvamos a Sevilla.
Respuesta del Departamento de Calidad

Estimada Laura, gracias por tu recomendación, es un placer saber que fuimos partícipes del buen recuerdo de tus vacaciones en Sevilla. Un saludo

Ana García, Dpto. de calidad

Khalid9,5
FEB 2020
+ Tout Particulièrement l’emplacement et tous les equipements
- Nous n’avons pas su régler la température et du coup il faisait un peu chaud dedans

Fran10
ENE 2020
Perfecto!

Valérie8
ENE 2020
bien

Beat10
ENE 2020
Tolle Lage und trotz mittendrin sehr ruhig. Autoabstellplatz über Vermieter für 17€ / Tg. in -5 min zu Fuss gut erreichbar.
Respuesta del Departamento de Calidad

Dear Beat, Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for this very kind review and we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.

Asmaa10
ENE 2020
très bien

Roman Domenech9,3
OCT 2019
Estupendo. Muy céntrico y muy tranquilo a la vez.

JUNGEUN7,3
OCT 2019
대성당과 아주 가깝고 바로 앞에 좋은 레스토랑들이 많아서 분위기가 좋음. 가까워요 모든게~ 객실도 비교적 청결합니다
청소비를 포함하면 다른곳과 비슷한 가격. 그냥 총 금액으로 명시했음 좋겠어요. 메일을 보내도 답변이 신속하게 오지는 않았지만, 사용에 문제는 없었어요 :) 입구 열쇠가 좀 개선되면 좋겠음
Respuesta del Departamento de Calidad

Dear Jungeun, thanks for your comment. Indeed, the cost of final cleaning is included in the price of your reservation, but does not include cleaning during the stay unless you wish to be hired as an extra service. We are sorry if you did not receive a clarification of this from us when you wrote us. We hope you enjoyed your stay with us. Regards

Fatima Roca - Chief of Customer Service

Kelly alida10
OCT 2019
Las instalaciones perfectas.
Cómo es zona centro, no hay parking cercano al apartamento.

Nicole10
OCT 2019
It was wonderful apartment central to all the tapas bars and close to Cathedral and Royal Palace

Anónimo10
OCT 2019
Excellent. Good location, spacious with two bathrooms, clean and comfortable, helpful staff.
The Shower is a bit weak

Tiziana8,5
JUL 2019
La posizione era perfetta, a due passi dalla cattedrale e dall´Alcazar e dai tanti localini che animano le vie del centro. Attenzione per chi arriva in auto perchè nel centro storico non c´è possibilità di parcheggiare; d´altra parte nel centro storico ci si muove perfettamente a piedi. L´appartamento è dotato di tutto il necessario, e anche di più, sia in bagno che in cucina (a es. disponibile caffè, olio, sale, zucchero, scottex). Molto silenzioso. Letto matrimoniale alla francese ma molto comodo.

Sean10
MAY 2019
Very clean and modern apartment in the best are of town. Steps from the greatest restaurants and sights.

Didier9,3
ABR 2019
Beaux jours à Séville

Arantza9,8
ABR 2019
La ubicacion. A dos pasos de la catedral. Una calle llena de restaurante y con amviente, pero no se oye nada de ruido.
No nos indicaron en ningun momento que teniamos que pagar por dejar las maletas en consigna!!! Un detalle que no nos gusto nada!
Respuesta del Departamento de Calidad

Estimada Arantza, muchas gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en todos los aspectos, especialmente por su céntrica pero tranquila ubicación. Respecto a la consigna, lamentamos mucho la confusión. Al no tener recepción siempre aconsejamos una empresa cercana a su apartamento pero que es completamente ajena a nosotros, y que ofrecen el servicio de consigna por un suplemento. Sentimos si la información proporcionada no fue clara, solamente intentamos darle una solución a su problema. A pesar de esto, nos alegra saber que han disfrutado de su estancia y ha sido un placer haberles alojado. Saludos

Colin8,5
MAR 2019
Great apartment
Very central apartment right beside the Cathedral. Location is great, apartment is lovely
the main door to enter the block doesn´t open fully, we had a pram with us and so it was difficult to get the pram through the door of the block whenever we entered / exited the block; we had to take the pram apart on one side of the door, pass it through and put it together again on the other side. Other than this the apartment itself is very nice. If we didn;t have a pram this wouldn´t have been an issue
Respuesta del Departamento de Calidad

Dear Colin, thank you for your comment. We are very happy to know that you liked the apartment, especially for his central location. We are sorry the inconvenience with the stroller to enter in the building. We hope that despite this, you have enjoyed your stay in Seville. Regards

Ismael9,8
MAR 2019
Todo perfecto. La ubicación perfecta y el apartamento limpio y cómodo

Amine6,5
MAR 2019
Nécessaire
Proximité, situation en plein centre-ville
L’entretien et les installations qui nécessitent une vérification , ruelle impraticable en voiture donc va falloir marcher du parking avec des valises et par conséquence obligé de payer les 30€ du retard malgré avoir confirmé son arrivé en route.
Respuesta del Departamento de Calidad

Chere Amine, merci pour votre commentaire. Il est vrai que l´appartement se trouve dans une rue piétonne, mais les voitures peuvent s´arrêter au coin (50 mètres) pour descendre des occupants avant de se diriger vers le parking. D´autre part et comme est indiqué, l´heure d´enregistrement est jusqu´à 21 heures, et après cette heure, il y a un supplément. Vous êtes arrivé à l´appartement vers 22 heures et c´est pourquoi la fille qui voyageait exclusivement pour recevoir vous en dehors de son horaire habituel a facturé a vous ce supplément. Nous espérons que vous comprenez cela et que, malgré cela, vous avez apprécié votre séjour à Séville. Salutations

Lorena10
FEB 2019
Es hermoso el departamento. La ubicacion es perfecta. La procima vez vuelvo al mismo departamento. La atencion de la persona q nos recibio super amable

Danfeng10
ENE 2019
Great location, friendly and helpful staff, helped us book the seats for Flamingo show (since we don´t speak Spanish). Room is clean and well-equipped.

Haijun8,3
ENE 2019
比较满意
交通方便,位于主要景点,楼下很多酒吧餐厅

Qi4,5
DIC 2018
location ok, overpriced, no lights in the hallway that I cannot aim my key at the lock.

No reception, no lights in the hallway, old sheets and towels
Respuesta del Departamento de Calidad

Dear Qi, our prices vary depending on the season and occupation in the city, but you knew since the time of booking what was the price of your reservation, you may have chosen other cheaper accommodations if you wanted. It is also announced clearly in the conditions that our establishments are tourist apartments, not hotels, and that we do not have reception in the building. On the other hand, indicate that there is light in the hallway, is next to the elevator and very visible, so we are surprised that they did not find it and had problems to open the lock. Our sheets and towels are new, but in any case we will check for your there would have been a specific problem in this aspect in your reservation. We are sorry not having been able to meet your expectations, but we do not agree with your comments and find them unjustified. In any case we will continue working to improve and achieve a better satisfaction of all our customers. Regards

CArual8,3
DIC 2018
La posizione è centralissima a qualche minuto dalla Cattedrale. La struttura è moderna e pulita.
Le camere da letto sono piccole. La dotazione di carta igienica è ridotta, l´abbiamo richiesta scrivendo all´indirizzo e-mail che ci era stato indicato in caso di necessità, ma nessuno ha risposto. Prezzo al di sopra della media.

Darren10
DIC 2018
Comfortable stay in perfect location.
Location was perfect. Beds and showers were fine. We had enough space. Everything we hoped for. very comfortable stay.
A little milk in the fridge perhaps would have been nice. A few more towels. TV with English channels.

michelle9,3
NOV 2018
Could´ve been less steps to get to the elevator with our luggages. Essentially have to walk 2 floors up to get to the elevator.

Mahesh7,5
NOV 2018
Good but could do better.
Clean comfortable apartment. With some adjustments could be excellent. Excellent location.
Very difficult to find. No signs anywhere so didn’t know where we were. Air conditioner did not work. Some facility to store luggage would be good. Had to pay extra for that.
Respuesta del Departamento de Calidad

Dear Maesh, thank you for your comment. We are pleased to know that you have liked the comfort and cleanliness of the apartment, as well as his central location a few meters from the cathedral. Indeed, the apartment is not signposted from the street, since it is not possible as it happens with hotels because it is a tourist apartment located in a residential building. In any case, you have the exact address of your apartment in your confirmation of the reservation and in the messages that we have sent you previous to your arrival. Regarding the air conditioning, we had no notice of any problem, and if you had informed us during your stay we could have sent you a technician to solve it. In any case, we will check it immediately in case there is a problem. We are sorry not to have been able to store your bags, but it was not possible since we did not have a physical reception, and that day there was an entrance from another reservation and therefore we could not let you leave later than usual because we needed to clean and prepare the apartment for the next reservation, that is why, in cases like this, we recommend a luggage company that does not belong to us but is very close to your apartment, where you can store your luggage for as long as you need. Regards

morison10
NOV 2018
Parfait ! À recommander +++
Emplacement idéal, plein centre ville à moins de 5 min de la cathédrale ! Design, propreté et confort de l´appartement

DAC19338,5
OCT 2018
Enjoyable. The sitting area was a good size.
Because there were no outside views from Windows and no access to an outside sitting area, it did feel a bit shut-in.

Diana10
OCT 2018
Hidden Gem! Super clean!
The location was fantastic, in the hub of Barrio Santa Cruz. Quiet upstairs apartment with full kitchen and 2 bathrooms. Very clean, easy check in, plenty of closet space. Great air conditioner.
The 2nd bedroom was quite small.

hhyong6,8
SEP 2018
Location is good, especially for those who want to be right next to restaurants & bars.
The floor of apartment not squeaky clean upon check in.. sandy and sticky. The bed sheets are worn and thin... 2nd night use bed sheets become uncomfortable and below expectation. Towels are worn, grayish... WC faucet got stuck and had to manually lifted each use.Otherwise, no problem with location and general development of this city center apartment block.
Respuesta del Departamento de Calidad

Dear hhyong, we are pleased to know that you liked the excellent location of the apartment in the heart of the city, and the general state of the facilities. However, we have to tell you that there is no misleading as you are accusing. In Genteel Home Santa Cruz we have three apartments located in the same building, but with different characteristics and decorations. We can only choose one as the main one to be shown in the searches that clients make in booking, and this photo is the one that booking shows in the reservations confirmations. There are many apartments that have as their main image a photo of the apartment, and obviously that does not mean that the clients will stay in the Giralda. In addition, you should have seen the photos belonging to the booked apartment, and we will send you a link before your arrival where you can see pictures and features of the apartment you have booked, so we do not understand what your complaint is. Regarding cleanliness, we are sorry that you had that opinion. The cleaning is an aspect that we take care of a lot and all the sheets and towels are new and perfectly clean, so we find it very strange everything that indicates. In addition, we have verified that none of these complaints were notified to our incident department, for which, regrettably, we did not have proof to prove it and solve it at that time. Regards

Laurence9,3
AGO 2018
l´emplacement est exceptionnel, confortable
Il manque du linge pour la cuisine (essuyer la vaisselle et les mains).

山水相逢风无影9,3
AGO 2018
位置太好了,走到大教堂2分钟,皇宫5分钟,吉他之家看弗拉明戈5分钟,西班牙广场20分钟,都市阳台20分钟。周围非常热闹,都是餐馆酒馆,都很好吃。
两个卧室比较小

Franco7,8
AGO 2018
Posizione fantastica, a due passi dall´Alcazar e dalla Cattedrale e dal Barrio più vivace di Sivilglia
appartamento con due stanze ma in una a malapena ci entravano i due letti figuriamoci le valigie
Respuesta del Departamento de Calidad

Dear Franco, thank you for your comment. We are glad to know that you have appreciated the central location of the apartment. About your comment about the dimensions of the rooms, in the pictures you can clearly see how they are, as it is indicated that the 2 bedroom apartment you booked has 70m2 of surface area with capacity for up to 6 people, being you only 4 people . Thank you for staying with Genteel Home. Regards

Mar Hervás10
JUL 2018
Fantástico! Todo fenomenal y la ubicación no podía ser mejor

Luis9,8
JUL 2018
la ubicación espectacular el apartamento muy lindo y comodo
el apartamento muy bueno lo único que tuvimos un poco de problema con el aire acondicionado

Eric9,8
JUN 2018
Great apartment in a great neighborhood. Clean modern near everything you would want to see in Seville. If you are arriving by car it is a little complicated because the streets are very narrow in this neighborhood. However, the host was very helpful in locating nearby parking in an area that was easier to access. Once you get in to the apartment you will be thrilled with the location. Walk out the front door to great restaurants, Cathedral, Etc. Loved the apartment thanks for being such a great host.

Sunny10
JUN 2018
Excellent location in the heart of old city, spacious 2 bedroom, 2 bathroom apartment with modern amenities.

Nicole et Michèle9
MAR 2018
Nous avons beaucoup apprécié cet appartement, surtout son emplacement et son confort. Cependant, l´absence d´un four conventionnel dans la cuisine nous a ennuyé.
Respuesta del Departamento de Calidad

Bonjour Nicole et Michèle, Merci beaucoup pour votre commentaire. Nous sommes très heureux parce que vous avez apprécié l´appartement et que vous avez profite de Sevilla. Nous sommes étonnés par vos observations sur le four. La cuisine est entièrement équipée et dispose bien sûr d´un nouveau four, comme le reste de la cuisine et de l´appartement. Aussi, Reyes, la personne qui vous a reçu, elle vous a expliqué le fonctionnement du four. Nous espérons que vous reviendrez bientôt. Cordialement Genteel-Home

DAVID GEBLEUX7,8
MAR 2018
Bel appartement, bien équipé et très bien situé en plein coeur du quartier touristique de Séville.
Il est noter le bruit des canalisations d´eaux usées au niveau de la grande chambre, le manque de luminosité (qui peut être un avantage en cas de forte chaleur) et la propreté douteuse des draps (présence de cheveux...)
Respuesta del Departamento de Calidad

Bonjour M. Gebleux, Merci beaucoup pour votre commentaire, pour nous c´est très important et cela nous aide à nous améliorer. Nous avons déjà examiné la canalisation de la salle de bain en suite et nous avons transmis l´information au service de nettoyage. Nous sommes heureux de savoir que vous avez passé de beaux jours à Séville et nous espérons vous revoir bientôt. Cordialement, Genteel-Home

Kathy Maiuri9,3
OCT 2017
The apartment was large and very nice. We were a couple but it would definitely accommodate 4-6. Although we could not use the terrace due to the heat, it is was a nice addition. However, the furniture needs replacement. Location was absolutely wonderful. Matteo Gaga is packed with restaurants and you are close to everything. I would suggest more than two towel for a two bedroom apartment.

Janet S10
OCT 2017
Excellent location. Comfortable pull out sofa. Theresa was lovely abd oriented us to the apartment on site. Shower water temperature was variable.

Philippe10
SEP 2017
Très bel appartement, à deux pas de la Giralda. Confortable et bien équipé.

Shabnam oreizi9,5
SEP 2017
Great apartment, excellent location, very tastefully decorated , newly remodeled clean ,ac worked great

Ines Dubrulle9
MAY 2017
Appartement extrêmement bien situé et très calme. Bien valorisé en terme d´espace, presque trop car on a tendance à se cogner dans les portes ! Il manque un peu de fenêtres vers l´extérieur mais nous n´avons pas beaucoup été la ! Personnel très aidant et gentil .

Xavier10
AGO 2016
Bonjour, nous avons effectué ( en aout) un séjour de 12 nuits en famille (2 adultes et 2 adolescents) et nous en avons été pleinement satisfaits. La description correspond à la réalité. L´appartement était propre voir neuf, bien équipé en électro-ménager , il y avait même les produits pour les machines à laver( vaisselle et linge). L´appartement est bien insonorisé, nous n´entendions pas les bruits des restaurants à Tapas alentour et à peine entendions-nous les cloches de la Giralda pourtant pas loin. L´appartement est bien climatisé ce qui était agréable en plein mois d´août. L´accueil de Reyes a été chaleureux et sympathique. A la fin de notre première semaine le linge (serviettes et draps) a été changé et les lits ont été faits. Nous recommandons vivement cet appartement.