Magnifico dúplex de diseño, moderno y acogedor a la vez, con dos fantásticas terrazas privadas para disfrutar de una inolvidable estancia en Sevilla.
Al entrar en la planta principal se accede directamente a un confortable salón con sofá cama doble, y zona de comedor con mesa y 6 sillas. Avanzando desde el salón encontramos una moderna cocina, completamente equipada, en un espacio abierto con barra de desayuno.
VER MAPA
Dúplex Francos Terrace V
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Respuesta del Departamento de Calidad
Dear Angie,
Thank you for sharing your experience. We apologize for any inconvenience caused by the issues you encountered. We wish we had known about these problems during your stay, as we could have assisted in locating the washing machine on the terrace or replenishing missing kitchen items.
We appreciate your compliments on our location and regret any discrepancies between the photos and the current state of the terrace. We also acknowledge your concerns about the air conditioning, toilet, keys, and overall maintenance. We assure you that these matters will be addressed promptly.
Once again, we sincerely apologize and thank you for your valuable feedback, which will help us improve our service and facilities. We hope to have the opportunity to welcome you back for a more satisfactory experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ajay,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gideon,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Annika,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Alex,
Thank you for choosing our apartment and for writing this review, highlighting the cleanliness and the terraces. It has been a pleasure hosting you and we look forward to hosting you again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sébastien,
First and foremost thank you for making us your choice apartment for your stay in Seville. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear JC,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
The property is in an excellent location, less than 5mins walk from both the cathedral and the Setas de Sevilla as well as around 25mins walk to Plaza de Espana. Although not located on a road with vehicular access (a positive in my view) it was only 2mins walk from where the taxi dropped us off. The property itself was a good size, although given we were travelling as 4 adults and 2 infants the kitchen was a little cramped. The shutters meant the rooms were very quiet and dark at night, a big plus when travelling with infants. The lounge and dining area was a good size and practical and the hosts very kindly arranged 2 high chairs and travel cots for the infants. The rooftop terrace was a bonus, the view from it was pretty good but just having a large outdoors and safe area for our kids added real value to the property. Lovely and warm in the February sun but I imagine a bit too hot in summer. There is step free access via a lift to the apartment on the 2nd floor (note it is a duplex so those staying on the top floor will need to climb stairs, was fine for us).
The property was a little more tatty than the pictures suggested, the ´Genteel Home´ chain very much portrays a high-quality/high-spec brand but in reality this particular property could do with a bit of redecorating and the bathrooms both look quite tired and in parts, grubby. There was some internal noise from surrounding properties, but this didn´t spoil the stay for us. The main negative was that the upstairs bedroom was not ´closed off´, it was more of a mezzanine with a rail which a) made it very dangerous for anyone with a kid (a bit of a death trap, very easy for young kids to fall through/off) and b) meant privacy was a little bit lacking if you are travelling with friends. Going back through all the photos, there isn´t one that explicitly shows this arrangement and for that I´m a little frustrated. Some of the sockets/electricals looked a little dodgy/broken, I think the hosts should seriously consider getting them looked at as they could be very dangerous for little fingers.
Respuesta del Departamento de Calidad
Dear Christopher,
Thank you very much for the time you spent to share your personal impressions of your stay at our apartment. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night.
We lament if you feel that the pictures were misleading to the actual arrangement of the apartment. We thank you for the constructive critics of the potencial improvement that you suggest.
Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mali,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mathieu,
Thank you for taking the time to write this wonderful review about your stay with us. We read with great pleasure how much you have enjoyed the apartment. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Paulo,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Christopher,
At Genteel Home customer satisfaction is our primary goal. We are very happy to know that we succeded and that you had a wonderful stay. Thank you for the review. We look forward to receiving you again soonn.
Jose L.H. Campos
Director de Calidad
Excelente ubicación, wifi, cama muy cómoda
La presión del agua no era buena en los baños
Respuesta del Departamento de Calidad
Estimado Sebastián:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Aditya,
Thank you for staying with us and for this great review. We are very happy to know that you found everything that you needed in the apartment to make your stay comfortable.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Duncan,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mitali,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Hajar, Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay among us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jill, Our staff welcomes each guest with Genteel Home´s spirit and strives to assist in any possible way to ensure everyone has a pleasant stay; it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you for your heart lifting review. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Drew, Thank you for this review and feedback. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sara, thank you very much for your time to review your personal experience in our apartment. We highly appreciate your feedback and look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Rui, thank you very much for sharing your personal experience in our apartment. We are delighted to know you enjoyed our great location with access many key sites in the city.
We look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Carlos, we are pleased you enjoyed your stay with us and appreciated the location and quality of our installations.
We certainly hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Nicolas, thank you very much for staying with us and taking the time to share your personal experience and opinion regarding your stay. We highly appreciate your constructive feedback.
We hope that we will have the opportunity to welcome you back in the future and exceed your holiday expectations.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kiana, we are glad to read that you enjoyed your time in our apartment as well as our great location.
We look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Danielle, thank you very much for sharing your personal experience with us. We appreciate your highlights on the comfort and the views of the apartment, and we are glad to know that our team’s performance exceeded your expectations.
We hope we´ll see you on future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Tom, thank you very much for your kind feedback and for sharing the highlights of your stay with us.
Next time you visit our city, we would love to have you stay with us again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Theresa, thank you for highlighting the friendliness and enthusiasm of our team, we always strive to offer an unforgetable experience to our guests.
We look forward to your next visit.
Aija T.
Quality Department
It´s also centrally located, yet very quiet. The 2 terraces are a wonderful addition to the property.
Highly recommended.
Respuesta del Departamento de Calidad
Dear Karry, thank you very much for your kind feedback. We are delighted to read that you have been able to enjoy both the apartment and its unbeatbale location.
It has been a pleasure for us to welcome you and we hope to do so again very soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kimberly, thank you very much for your kind feedback.
We are very thankful for giving us the opportunity to assist you during your stay in Seville and hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear David, thank you very much for your positive feedback and recomendation.
We hope to have the opportunity to meet you soon again.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Olivier, thanks for your review.
We would like to express our appreciation for the comments you made about your recent visit. They help us understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to know that your vacation has been pleasant except for some of the noise caused by being in the center. We continually strive to deliver high standards and ensure that all of our guests leave with beautiful vacation memories.
Once more we thank you for sharing your experience with us and hope to meet you in near future again.
Checkin feito com mta pressa pela recepcionista que não nos explicou nada. Rede elétrica não suporta mais que 2 equipamentos ligados ao mesmo tempo. A chave cai o tempo todo. Local de colocação do lixo distante da moradia.
Respuesta del Departamento de Calidad
Dear Anna Maria, we highly appreciate your time and your feedback.
Thank you very much for your constructive insights regarding your stay with us. We would like to appologies for the imperfections of service you experienced upon your arrival. Your review will be discussed with our team in order to avoid any similar situation in the future.
Regarding the waste disposal points in Seville, we are sorry to inform you that in the city center there is a very limited number of places where you can dispose waste, but we are working on updated information regarding the closest points to our apartment, in order to maintain our guests informed.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane,
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your positive comments regarding your stay in our apartment.
We are delighted that our superior location was a highlight of your stay and you enjoyed your stay in Seville.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
We first would like to thank you for choosing our apartment for your holidays in Seville and for letting us know your concerns related to your stay as your comments give us an opportunity to look at areas which we may have to improve.
We highly appreciate your feedback and hope to see you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Alexandra
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Francos Terrace apartment and are delighted to read that we were able to match your holiday expectations. Regards
Respuesta del Departamento de Calidad
Thank you for your review Maricer. We are sorry for the works next to the apartment, but unfortunatelly this is out of our control. We take note about your suggestion in order to improve and we hope that you had a nice stay and you could enjoy the city and the prime location of the apartment. Fátima - responsable de calidad de Genteel Home
The apartment was extremely comfortable and the outside terraces were a real bonus with lovely views across the rooftops and the Cathedral. We were in easy walking distance of tourist attractions, shops and lovely bars and restaurants. Apartment was a short walk from a supermarket which even had a lovely bakery.
Not a complaint but the only thing missing from the kitchen were egg cups.
Respuesta del Departamento de Calidad
Thank you for your review Nikita. We have pt a lot of effort in the decoration, and do our best to give the nicest welcoming to our guests. First of all I want to apollogize for the inconnviniences caused for the neigbour, she ie very sensitive to the noyse, and we have been told she is looking for a solution. And I beg your pardon, again, for not answering you sooner (you wrote me at 10 pm and and I replayed you at 9 am) I gave you another telephone number just in case I couldn´t answer my phone when I wrote you the day after you checked in, so it´s a pity you didn´t try on that one. We are pleased to know you have appreciated the location and facilities of our apartment, and hope you have a good memories from your trip to Seville.
Everything about the place is wonderful. However on the top floor bedroom, there were a ton of ants in the bed, pillow cases and bed sheets. We have to literally take off all the bed sheets and remove the ants so as to have a good sleep. It was gross. Later on in the day we found more ants in the bottom floor bathroom. Don´t know where they came from. But this made the stay uncomfortable.
Respuesta del Departamento de Calidad
Dear Sophia, thank you for your comments. We are happy to know that you liked the apartment, especially for his central location, his beautiful decoration, and his great terrace. We are sorry for the incident that you comment with the ants. This is the first time we have this problem and we assume that it is because the previous guests left scraps of food in the kitchen or in the bedroom. In any case, we appreciate that you have informed us of this and we have already solve it. Regards
Again, thank you very much! Everything was perfect.