Magnifico dúplex de diseño, moderno y acogedor a la vez, con dos fantásticas terrazas privadas para disfrutar de una inolvidable estancia en Sevilla.
Al entrar en la planta principal se accede directamente a un confortable salón con sofá cama doble, y zona de comedor con mesa y 6 sillas. Avanzando desde el salón encontramos una moderna cocina, completamente equipada, en un espacio abierto con barra de desayuno.
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Dúplex Francos Terrace V
de a
Era imposible acceder a la terraza, uno de los dos baños estaba un poco anticuado y había pocos productos de ducha para 6 personas
Perfect location to explore Seville. Price was right, loved the terrace to watch fireworks. Small maintenance items like loose faucet and worn furnishings. Overall our group was happy with the stay
Respuesta del Departamento de Calidad
Dear Melissa,
Thank you for taking the time to share your review. We are glad to hear that you enjoyed the location and price of the property, as well as the terrace for watching the fireworks.
However, we regret that some aspects of your stay were not to your liking. We want to assure you that we will take your comments into account for future improvements.
Thank you again for your valuable feedback, and we hope you will give us another opportunity in the future to make your stay more enjoyable.
Quality Department
La ubicación ,el trato antes de la llegada durante la estadia y despues de la salida.
Todo me gusto
Respuesta del Departamento de Calidad
Dear Catharina,
Thank you so much for your kind words. We´re thrilled to hear that you enjoyed the cozy apartment, the stunning views from the terrace, and the convenient location. Knowing you had such a positive experience means a lot to us. It would be a pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Daniel,
Thank you for your kind words regarding your stay. Hosting you has been a delight, and we hope to have the privilege of welcoming you again.
The location is perfect. The apartment is spacious, bright & well laid out.
It needs some upgrading. The awning on the terrace was broken when we got there, we were there a full week & it wasn’t repaired or replaced. The kitchen needs some attention, there’s a broken floor tile that is dangerous, we reported it but nothing was done. There are only about 3 matching wine glasses, 1 chopping board, no tea towels. The stool covers are torn. Small things that don’t cost much to do but make a difference. The kitchen bin was broken & the bathroom drain was slightly blocked but they were attended to promptly. I think the service company does a good job, they were responsive, but I suspect the owner doesn’t want to spend money. That’s a shame because it is a lovely apartment in a superb location that could be really excellent with a little attention.
Respuesta del Departamento de Calidad
Dear Mary,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the apartment spacious, bright, and ideally located.
However, we sincerely apologize for the issues you encountered during your stay, particularly concerning the awning on the terrace and the condition of the kitchen. Please rest assured that we take such matters seriously and are committed to addressing them promptly. We are currently reviewing our maintenance procedures to ensure that necessary repairs and upgrades are completed in a timely manner. Your insights regarding the kitchenware and other minor details have also been noted, and we will work to enhance these aspects for future guests. Our goal is to ensure that every element of our apartments meets the high standards expected from our service.
We appreciate your understanding regarding the kitchen bin and bathroom drain, and we are pleased that those issues were resolved quickly. We are also grateful for your acknowledgment of our service team, as we aim to provide responsive and attentive service to all our guests.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
Quality Department
Pozitia excelenta a apartamentului, amplasat central, aproape de toate obiectivele, confortul apartamentului, care este spatios si mobilat modern.
Lucruri minore- Lipsa la baie a unei cantitati suficiente de gel de dus, lipsa unui suport de vase si a detergentului pe teu masina de spalat vase
Respuesta del Departamento de Calidad
Dear Ruxandra,
Thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that you appreciated the excellent location of the apartment, its central position close to all key attractions, as well as the comfort and modern furnishings of the spacious space.
We also appreciate your constructive remarks regarding the minor inconveniences you encountered. We will make sure to review these aspects to ensure that future guests have everything they need for a fully comfortable stay.
Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future for an even better experience.
Quality Department.
Respuesta del Departamento de Calidad
Dear Hannah,
Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your positive comments about the location, safety, and comfort of the apartment, especially the spacious terrace and the cleanliness of the linens. It´s wonderful to hear that the upper bedroom met your expectations.
We sincerely apologize for the inconvenience caused by the noise you experienced. As our properties are located in vibrant areas, occasional noise can occur, especially during local festivities depending on the time of year. However, we understand that restful sleep is essential, and your comfort is our top priority. We will be thoroughly reviewing the soundproofing of the apartment, particularly in the bedroom you mentioned, to ensure that the window seals and insulation are functioning correctly. Rest assured, we take this matter seriously and will do everything possible to improve in this regard.
Regarding the condition of some furnishings, we regret any dissatisfaction this may have caused. Please know that we have taken note of your observations, and we are in the process of inspecting and updating the apartment to maintain the high standards of luxury that we aim to provide.
Once again, we apologize for any inconvenience you encountered and thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and offer you a stay that fully meets your expectations.
Respuesta del Departamento de Calidad
Dear Emma,
Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay in the apartment and found its central location convenient for exploring the city. It’s wonderful to know that you appreciated the roof terrace and its outstanding views, as well as the cleanliness and tidiness of the apartment. We’re also pleased that the fresh linen and towels added to your comfort. Your recommendation means a lot to us, and we look forward to the opportunity of hosting you again in Sevilla.
Respuesta del Departamento de Calidad
Dear Emad,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Liliana,
Thank you for your kind comments. We are delighted to hear that you enjoyed the excellent location, comfortable beds, and the pleasant independent terrace. Your satisfaction is our top priority, and we are glad we could meet your expectations. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Brahim,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Respuesta del Departamento de Calidad
Estimada Flavia:
Muchas gracias por su comentario. Nos alegra saber que ha disfrutado de la ubicación del apartamento y de su proximidad a servicios como el parking privado y las tiendas. Es un placer saber que el apartamento cumplió con sus expectativas en términos de comodidad. Agradecemos su valoración positiva y esperamos tener el placer de recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Estimado Ricardo:
Gracias por sus comentarios. Nos complace saber que nuestra ubicación central en Sevilla cumplió con sus expectativas y que encontró nuestros precios justos. Será un placer darle la bienvenida nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Pascale,
Thank you for your feedback. We’re pleased to hear that you enjoyed the apartment and its central location. We appreciate your understanding and are glad to know you had a positive overall experience. We hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Louise,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the apartment and its patio, as well as the phenomenal location.
It´s great to know that you found everything walkable and that there was so much to see and do in the surrounding area. We appreciate your recommendation and hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Victoria,
Thank you for your kind words. We´re delighted that you enjoyed the apartment and found the location great. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Cj,
Thank you for your feedback. We are pleased to hear that you enjoyed our excellent location, with views of the Cathedral and the Setas from our rooftop. We´re glad you found the beds and linens comfortable.
We appreciate your notes regarding the apartment´s condition and understand your comments about the need for updates. Your feedback is valuable to us as we continuously strive to improve our accommodations. Please rest assured that we will address the issues you mentioned to enhance our guests´ experience.
Thank you for highlighting both the positives and areas for improvement. We hope to have the opportunity to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear François,
Thank you for your feedback. We appreciate your comments regarding the apartment´s ideal location and overall appearance and we are also pleased to hear that you found the check-in process friendly and flexible. However, we regret that some of the equipment did not meet your expectations in terms of maintenance. We apologize for any inconvenience caused.
Your observation about the maintenance of the furniture is duly noted. We will take steps to address these issues and make the necessary improvements.
Your insights are valuable to us, and we hope that despite these issues, you were able to enjoy your stay. We appreciate your understanding and assure you that we are committed to enhancing the guest experience in the future. Thank you for choosing our apartment, and we look forward to the opportunity to host you again.
Respuesta del Departamento de Calidad
Dear Tanya,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Inder,
Thank you for your feedback. We´re delighted that you appreciated the excellent location of our apartment, right next to the cathedral, which provided convenient access to all the bustling streets and attractions. Your kind words mean a lot to us, and we´re glad you enjoyed your stay. We hope to welcome you back soon for another great experience.
Respuesta del Departamento de Calidad
Dear Charlène,
Thank you so much for your positive review. We´re delighted to hear that you found our organization for your arrival efficient and that the on-site instructions were clear. It´s wonderful that you enjoyed the prime location of the apartment in the heart of Seville and its proximity to everything.
We´re glad you appreciated the two beautiful terraces and that the air conditioning worked well to keep you comfortable during your stay-indeed indispensable in the Seville heat.
Thank you once again for recommending us. It was a pleasure to host you, and we look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Eléa,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Respuesta del Departamento de Calidad
Dear Rica,
Thank you for your kind review. We´re delighted to hear that you had a perfect stay and found the apartment very enjoyable. It´s wonderful to know that you were able to make use of the terrace every day and that you found the beds comfortable.
We´re glad that the air conditioning added to your comfort as well. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.
Respuesta del Departamento de Calidad
Dear Celine,
Thank you for your review and for sharing your feedback with us. We are delighted to hear that you found the apartment’s location ideal for visiting tourist attractions and the shopping street.
We appreciate your suggestions regarding the condition of the apartment. Our commitment is to offer quality service that meets the needs of our valued customers. Please be assured that we take your comments seriously and will address the issues you mentioned to ensure our property meets high standards.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
Respuesta del Departamento de Calidad
Dear Yvonne,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed the prime location of our property, allowing you to explore the beauty of Seville with ease. We´re pleased that Pablo´s responsiveness and our team´s assistance added to your experience. Your feedback regarding maintenance is appreciated, and we´ll ensure it´s addressed promptly. We´re glad you enjoyed the terrace and hope it provided a memorable setting for your gatherings. We look forward to hosting you again.
Respuesta del Departamento de Calidad
Dear Sylvie,
Thank you for your feedback, and we´re glad to hear that you found our apartment comfortable and conveniently located near Sevilla´s main attractions. We apologize for any inconvenience caused by occasional noise. The level of noise can vary depending on the time of year or local festivities. We appreciate your observations and will take steps to ensure that our guests enjoy a peaceful and enjoyable stay at all times. We hope to welcome you back in the future and provide an even more satisfying experience.
Respuesta del Departamento de Calidad
Dear Joel,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Respuesta del Departamento de Calidad
Dear Nathanael,
Thank you for sharing your experience at Pablo´s place. We´re delighted to hear that you had a great stay and found the location to be absolutely brilliant, with everything within walking distance. We´re glad you appreciated the great contact throughout your stay and enjoyed the cleanliness of the apartment. We´re thrilled that you enjoyed the terrace and found it to be a great addition to your stay. Your feedback regarding the addition of more mirrors is duly noted, and we will certainly consider this for future improvements. Regarding the noise, we apologize for any inconvenience caused. It´s worth noting that noise levels can vary depending on the time of year and any festivities taking place in the area, even so, we take note of your comment in order to make improvements and always guarantee the tranquility and comfort of our guests. We appreciate your understanding. Once again, thank you for choosing Pablo´s place for your stay. We´re pleased that you had a good experience overall, and we hope to welcome you back in the future.
Tudo certo
Respuesta del Departamento de Calidad
Dear Eliza,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Patricia:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Lena,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Estimada Rosana:
Agradecemos sus comentarios sobre nuestro dúplex. Nos complace que disfrutaran de la ubicación céntrica y las terrazas. Valoramos su reconocimiento a la atención de Pablo y el check-out tardío sin costo. Lamentamos cualquier inconveniente causado por elementos estropeados y la limpieza del suelo. Trabajaremos para evitar que esta situación se repita en el futuro, ya que no refleja los estándares de calidad con los que estamos comprometidos. Quisieramos destacar que el problema con el ruido exterior puede ser puntual, dependiendo de las festividades en la ciudad. Aun así, revisaremos la insonorización para posibles mejoras. Su retroalimentación es invaluable para nosotros, y nos alegramos que en general su experiencia haya sido muy buena. Esperamos darles la bienvenida nuevamente y ofrecerles una experiencia mejorada.
Respuesta del Departamento de Calidad
Dear Nigel,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Everything is fine. Such as comfortable apartment, great furniture and good service as well. Define with good location as well.
Respuesta del Departamento de Calidad
Dear Zhimin,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Dominik,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Denise,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Respuesta del Departamento de Calidad
Dear Claire,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Laurence,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Amazing central location, walkable to all the sights . Three spacious bedrooms (the one upstairs is on an open plan mezzanine level ). Well equipped kitchen and comfortable lounge area. Lovely roof terrace and the two downstairs bedrooms had balconies. The check in was in person and very thorough. Beds incredibly comfortable.
Nothing to fault.
Respuesta del Departamento de Calidad
Dear Mary,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Dee,
Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Magdalena,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Sophie,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Ludovic,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Sylvie,
We sincerely appreciate you sharing your experience at our apartment. Your feedback is invaluable to us as it helps us continually enhance our services.
We are delighted to hear that you enjoyed the apartment´s ideal central location, making it convenient for accessing the main attractions, restaurants, and entertainment options in the area. However, we regret the inconvenience caused by the lack of soundproofing in the windows. We have taken note of this issue and will explore solutions to mitigate noise disturbances, ensuring a more peaceful stay in the future.
We are pleased that you found the apartment clean with a pleasant decor. Additionally, we are thrilled that you enjoyed our well-appointed terrace. Your satisfaction is our goal, and we are glad that your stay was enjoyable in our apartment despite the mentioned drawbacks.
We thank you once again for choosing our apartment for your stay, and we hope to have the opportunity to welcome you back in the future. We are constantly working to improve our facilities and guest experience, and your feedback greatly contributes to this effort.
Please do not hesitate to reach out if you have specific needs during your next visit. We are here to provide you with an even more enjoyable stay.
Best regards,
Quality Department
Respuesta del Departamento de Calidad
Estimado Ricardo,
Su generosa retroalimentación es muy apreciada. Es alentador saber que nuestros esfuerzos han tenido un impacto positivo en usted. Esperamos tener la oportunidad de alojarle de nuevo pronto.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Vaska,
Thank you for highlighting the positive aspects of our location in Seville. Being near the main attractions is a key focus for us. We´re pleased that our location enhanced your experience. We look forward to welcoming you back to Seville in the future.
Kind regards,
Quality Department
Casa con tutti i confort e assistenza immediata avendo avuto un inconveniente . La posizione stupenda
Sarebbe stupendo se sul terrazzo dove ci sono le sdraio ci fosse una vasca idromassaggio e la doccia utilizzabile
Respuesta del Departamento de Calidad
Dear Simona,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Nikoletta,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Sandrine,
Thank you for sharing your experience with us. In regard to the rooftop terrace, we´re grateful for your observation. We recently acquired new sofa covers for the terrace furniture, but we will certainly evaluate the overall condition of the terrace to ensure it meets our high standards of quality and comfort.
On the other hand, regarding to the hot water in one of the two bathroom, we are really sorry about it, we tried to solved the problem to offer you a good stay the day that you were with us, but it was impossible for us due to technical issues and how little time we had to fix it. We have taken note of everything and the problem with the hot water is solved now, thank you for notify it to us. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Best regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Timofy,
We´re absolutely thrilled that our staff played a part in enhancing your experience in Seville. It brings us immense pleasure to know that you felt welcomed and appreciated. Creating a warm and inviting atmosphere is at the heart of what we do. Your kind words serve as a reminder of why we love what we do. Thank you for sharing your feedback, and we eagerly await the opportunity to welcome you back to both our city and our hospitality.
Kind regards.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Debra,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Elaine,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear John,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodation is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mathieu,
Thank you for your lovely feedback. We´re thrilled you had a great weekend at our place. Your kind words mean a lot to us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Aleksandra.
Thank you for your kind review. We´re delighted you enjoyed the beautiful apartment and our helpful customer service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Greg,
Thank you for your review, it will help us to improve our service to our future customers.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sundeep,
Thank you so much for your kind review. We are delighted to hear that you enjoyed your stay and appreciated our central location and friendly service. We hope to welcome you back again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gaurav,
Thank you for your feedback and for choosing our apartment. We apologize for any inconvenience you experienced and appreciate your recommendation. We´ll work on improving the AC and addressing the other issues. We hope to welcome you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Andrea,
Thank you for your lovely review. We´re delighted to hear that you and your family enjoyed our beautiful and spacious flat, as well as the outdoor open space. We appreciate your high recommendation and hope to welcome you back soon in Sevilla.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ann, on behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. We hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Brandone. We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us. Jose L.H. Campos. Quality Department Manager.
Respuesta del Departamento de Calidad
Dear Angie,
Thank you for sharing your experience. We apologize for any inconvenience caused by the issues you encountered. We wish we had known about these problems during your stay, as we could have assisted in locating the washing machine on the terrace or replenishing missing kitchen items.
We appreciate your compliments on our location and regret any discrepancies between the photos and the current state of the terrace. We also acknowledge your concerns about the air conditioning, toilet, keys, and overall maintenance. We assure you that these matters will be addressed promptly.
Once again, we sincerely apologize and thank you for your valuable feedback, which will help us improve our service and facilities. We hope to have the opportunity to welcome you back for a more satisfactory experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ajay,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gideon,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Annika,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Alex,
Thank you for choosing our apartment and for writing this review, highlighting the cleanliness and the terraces. It has been a pleasure hosting you and we look forward to hosting you again.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sébastien,
First and foremost thank you for making us your choice apartment for your stay in Seville. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear JC,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
The property is in an excellent location, less than 5mins walk from both the cathedral and the Setas de Sevilla as well as around 25mins walk to Plaza de Espana. Although not located on a road with vehicular access (a positive in my view) it was only 2mins walk from where the taxi dropped us off. The property itself was a good size, although given we were travelling as 4 adults and 2 infants the kitchen was a little cramped. The shutters meant the rooms were very quiet and dark at night, a big plus when travelling with infants. The lounge and dining area was a good size and practical and the hosts very kindly arranged 2 high chairs and travel cots for the infants. The rooftop terrace was a bonus, the view from it was pretty good but just having a large outdoors and safe area for our kids added real value to the property. Lovely and warm in the February sun but I imagine a bit too hot in summer. There is step free access via a lift to the apartment on the 2nd floor (note it is a duplex so those staying on the top floor will need to climb stairs, was fine for us).
The property was a little more tatty than the pictures suggested, the ´Genteel Home´ chain very much portrays a high-quality/high-spec brand but in reality this particular property could do with a bit of redecorating and the bathrooms both look quite tired and in parts, grubby. There was some internal noise from surrounding properties, but this didn´t spoil the stay for us. The main negative was that the upstairs bedroom was not ´closed off´, it was more of a mezzanine with a rail which a) made it very dangerous for anyone with a kid (a bit of a death trap, very easy for young kids to fall through/off) and b) meant privacy was a little bit lacking if you are travelling with friends. Going back through all the photos, there isn´t one that explicitly shows this arrangement and for that I´m a little frustrated. Some of the sockets/electricals looked a little dodgy/broken, I think the hosts should seriously consider getting them looked at as they could be very dangerous for little fingers.
Respuesta del Departamento de Calidad
Dear Christopher,
Thank you very much for the time you spent to share your personal impressions of your stay at our apartment. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night.
We lament if you feel that the pictures were misleading to the actual arrangement of the apartment. We thank you for the constructive critics of the potencial improvement that you suggest.
Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mali,
Thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mathieu,
Thank you for taking the time to write this wonderful review about your stay with us. We read with great pleasure how much you have enjoyed the apartment. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Paulo,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Christopher,
At Genteel Home customer satisfaction is our primary goal. We are very happy to know that we succeded and that you had a wonderful stay. Thank you for the review. We look forward to receiving you again soonn.
Jose L.H. Campos
Director de Calidad
Excelente ubicación, wifi, cama muy cómoda
La presión del agua no era buena en los baños
Respuesta del Departamento de Calidad
Estimado Sebastián:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Aditya,
Thank you for staying with us and for this great review. We are very happy to know that you found everything that you needed in the apartment to make your stay comfortable.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Duncan,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mitali,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Hajar, Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay among us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jill, Our staff welcomes each guest with Genteel Home´s spirit and strives to assist in any possible way to ensure everyone has a pleasant stay; it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you for your heart lifting review. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Drew, Thank you for this review and feedback. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sara, thank you very much for your time to review your personal experience in our apartment. We highly appreciate your feedback and look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Rui, thank you very much for sharing your personal experience in our apartment. We are delighted to know you enjoyed our great location with access many key sites in the city.
We look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Carlos, we are pleased you enjoyed your stay with us and appreciated the location and quality of our installations.
We certainly hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Nicolas, thank you very much for staying with us and taking the time to share your personal experience and opinion regarding your stay. We highly appreciate your constructive feedback.
We hope that we will have the opportunity to welcome you back in the future and exceed your holiday expectations.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kiana, we are glad to read that you enjoyed your time in our apartment as well as our great location.
We look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Danielle, thank you very much for sharing your personal experience with us. We appreciate your highlights on the comfort and the views of the apartment, and we are glad to know that our team’s performance exceeded your expectations.
We hope we´ll see you on future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Tom, thank you very much for your kind feedback and for sharing the highlights of your stay with us.
Next time you visit our city, we would love to have you stay with us again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Theresa, thank you for highlighting the friendliness and enthusiasm of our team, we always strive to offer an unforgetable experience to our guests.
We look forward to your next visit.
Aija T.
Quality Department
It´s also centrally located, yet very quiet. The 2 terraces are a wonderful addition to the property.
Highly recommended.
Respuesta del Departamento de Calidad
Dear Karry, thank you very much for your kind feedback. We are delighted to read that you have been able to enjoy both the apartment and its unbeatbale location.
It has been a pleasure for us to welcome you and we hope to do so again very soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kimberly, thank you very much for your kind feedback.
We are very thankful for giving us the opportunity to assist you during your stay in Seville and hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear David, thank you very much for your positive feedback and recomendation.
We hope to have the opportunity to meet you soon again.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Olivier, thanks for your review.
We would like to express our appreciation for the comments you made about your recent visit. They help us understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to know that your vacation has been pleasant except for some of the noise caused by being in the center. We continually strive to deliver high standards and ensure that all of our guests leave with beautiful vacation memories.
Once more we thank you for sharing your experience with us and hope to meet you in near future again.
Checkin feito com mta pressa pela recepcionista que não nos explicou nada. Rede elétrica não suporta mais que 2 equipamentos ligados ao mesmo tempo. A chave cai o tempo todo. Local de colocação do lixo distante da moradia.
Respuesta del Departamento de Calidad
Dear Anna Maria, we highly appreciate your time and your feedback.
Thank you very much for your constructive insights regarding your stay with us. We would like to appologies for the imperfections of service you experienced upon your arrival. Your review will be discussed with our team in order to avoid any similar situation in the future.
Regarding the waste disposal points in Seville, we are sorry to inform you that in the city center there is a very limited number of places where you can dispose waste, but we are working on updated information regarding the closest points to our apartment, in order to maintain our guests informed.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane,
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your positive comments regarding your stay in our apartment.
We are delighted that our superior location was a highlight of your stay and you enjoyed your stay in Seville.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
We first would like to thank you for choosing our apartment for your holidays in Seville and for letting us know your concerns related to your stay as your comments give us an opportunity to look at areas which we may have to improve.
We highly appreciate your feedback and hope to see you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Alexandra
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Francos Terrace apartment and are delighted to read that we were able to match your holiday expectations. Regards
Respuesta del Departamento de Calidad
Thank you for your review Maricer. We are sorry for the works next to the apartment, but unfortunatelly this is out of our control. We take note about your suggestion in order to improve and we hope that you had a nice stay and you could enjoy the city and the prime location of the apartment. Fátima - responsable de calidad de Genteel Home
The apartment was extremely comfortable and the outside terraces were a real bonus with lovely views across the rooftops and the Cathedral. We were in easy walking distance of tourist attractions, shops and lovely bars and restaurants. Apartment was a short walk from a supermarket which even had a lovely bakery.
Not a complaint but the only thing missing from the kitchen were egg cups.
Respuesta del Departamento de Calidad
Thank you for your review Nikita. We have pt a lot of effort in the decoration, and do our best to give the nicest welcoming to our guests. First of all I want to apollogize for the inconnviniences caused for the neigbour, she ie very sensitive to the noyse, and we have been told she is looking for a solution. And I beg your pardon, again, for not answering you sooner (you wrote me at 10 pm and and I replayed you at 9 am) I gave you another telephone number just in case I couldn´t answer my phone when I wrote you the day after you checked in, so it´s a pity you didn´t try on that one. We are pleased to know you have appreciated the location and facilities of our apartment, and hope you have a good memories from your trip to Seville.
Everything about the place is wonderful. However on the top floor bedroom, there were a ton of ants in the bed, pillow cases and bed sheets. We have to literally take off all the bed sheets and remove the ants so as to have a good sleep. It was gross. Later on in the day we found more ants in the bottom floor bathroom. Don´t know where they came from. But this made the stay uncomfortable.
Respuesta del Departamento de Calidad
Dear Sophia, thank you for your comments. We are happy to know that you liked the apartment, especially for his central location, his beautiful decoration, and his great terrace. We are sorry for the incident that you comment with the ants. This is the first time we have this problem and we assume that it is because the previous guests left scraps of food in the kitchen or in the bedroom. In any case, we appreciate that you have informed us of this and we have already solve it. Regards
Again, thank you very much! Everything was perfect.