Magnifico dúplex de diseño, moderno y acogedor a la vez, con dos fantásticas terrazas privadas para disfrutar de una inolvidable estancia en Sevilla.
Al entrar en la planta principal se accede directamente a un confortable salón con sofá cama doble, y zona de comedor con mesa y 6 sillas. Avanzando desde el salón encontramos una moderna cocina, completamente equipada, en un espacio abierto con barra de desayuno.
Dúplex Francos Terrace V
de a
Covid-19: Protocolo Genteel Home para una estancia segura.
Excelente ubicación, wifi, cama muy cómoda
La presión del agua no era buena en los baños
Respuesta del Departamento de Calidad
Estimado Sebastián:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Aditya,
Thank you for staying with us and for this great review. We are very happy to know that you found everything that you needed in the apartment to make your stay comfortable.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Duncan,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Mitali,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Hajar, Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay among us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jill, Our staff welcomes each guest with Genteel Home´s spirit and strives to assist in any possible way to ensure everyone has a pleasant stay; it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you for your heart lifting review. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Drew, Thank you for this review and feedback. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sara, thank you very much for your time to review your personal experience in our apartment. We highly appreciate your feedback and look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Rui, thank you very much for sharing your personal experience in our apartment. We are delighted to know you enjoyed our great location with access many key sites in the city.
We look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Carlos, we are pleased you enjoyed your stay with us and appreciated the location and quality of our installations.
We certainly hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Nicolas, thank you very much for staying with us and taking the time to share your personal experience and opinion regarding your stay. We highly appreciate your constructive feedback.
We hope that we will have the opportunity to welcome you back in the future and exceed your holiday expectations.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kiana, we are glad to read that you enjoyed your time in our apartment as well as our great location.
We look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Danielle, thank you very much for sharing your personal experience with us. We appreciate your highlights on the comfort and the views of the apartment, and we are glad to know that our team’s performance exceeded your expectations.
We hope we´ll see you on future trips to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Tom, thank you very much for your kind feedback and for sharing the highlights of your stay with us.
Next time you visit our city, we would love to have you stay with us again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Theresa, thank you for highlighting the friendliness and enthusiasm of our team, we always strive to offer an unforgetable experience to our guests.
We look forward to your next visit.
Aija T.
Quality Department
It´s also centrally located, yet very quiet. The 2 terraces are a wonderful addition to the property.
Highly recommended.
Respuesta del Departamento de Calidad
Dear Karry, thank you very much for your kind feedback. We are delighted to read that you have been able to enjoy both the apartment and its unbeatbale location.
It has been a pleasure for us to welcome you and we hope to do so again very soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Kimberly, thank you very much for your kind feedback.
We are very thankful for giving us the opportunity to assist you during your stay in Seville and hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear David, thank you very much for your positive feedback and recomendation.
We hope to have the opportunity to meet you soon again.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Olivier, thanks for your review.
We would like to express our appreciation for the comments you made about your recent visit. They help us understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to know that your vacation has been pleasant except for some of the noise caused by being in the center. We continually strive to deliver high standards and ensure that all of our guests leave with beautiful vacation memories.
Once more we thank you for sharing your experience with us and hope to meet you in near future again.
Checkin feito com mta pressa pela recepcionista que não nos explicou nada. Rede elétrica não suporta mais que 2 equipamentos ligados ao mesmo tempo. A chave cai o tempo todo. Local de colocação do lixo distante da moradia.
Respuesta del Departamento de Calidad
Dear Anna Maria, we highly appreciate your time and your feedback.
Thank you very much for your constructive insights regarding your stay with us. We would like to appologies for the imperfections of service you experienced upon your arrival. Your review will be discussed with our team in order to avoid any similar situation in the future.
Regarding the waste disposal points in Seville, we are sorry to inform you that in the city center there is a very limited number of places where you can dispose waste, but we are working on updated information regarding the closest points to our apartment, in order to maintain our guests informed.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane,
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your positive comments regarding your stay in our apartment.
We are delighted that our superior location was a highlight of your stay and you enjoyed your stay in Seville.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
We first would like to thank you for choosing our apartment for your holidays in Seville and for letting us know your concerns related to your stay as your comments give us an opportunity to look at areas which we may have to improve.
We highly appreciate your feedback and hope to see you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Dear Alexandra
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Francos Terrace apartment and are delighted to read that we were able to match your holiday expectations. Regards
Respuesta del Departamento de Calidad
Thank you for your review Maricer. We are sorry for the works next to the apartment, but unfortunatelly this is out of our control. We take note about your suggestion in order to improve and we hope that you had a nice stay and you could enjoy the city and the prime location of the apartment. Fátima - responsable de calidad de Genteel Home
The apartment was extremely comfortable and the outside terraces were a real bonus with lovely views across the rooftops and the Cathedral. We were in easy walking distance of tourist attractions, shops and lovely bars and restaurants. Apartment was a short walk from a supermarket which even had a lovely bakery.
Not a complaint but the only thing missing from the kitchen were egg cups.
Respuesta del Departamento de Calidad
Thank you for your review Nikita. We have pt a lot of effort in the decoration, and do our best to give the nicest welcoming to our guests. First of all I want to apollogize for the inconnviniences caused for the neigbour, she ie very sensitive to the noyse, and we have been told she is looking for a solution. And I beg your pardon, again, for not answering you sooner (you wrote me at 10 pm and and I replayed you at 9 am) I gave you another telephone number just in case I couldn´t answer my phone when I wrote you the day after you checked in, so it´s a pity you didn´t try on that one. We are pleased to know you have appreciated the location and facilities of our apartment, and hope you have a good memories from your trip to Seville.
Everything about the place is wonderful. However on the top floor bedroom, there were a ton of ants in the bed, pillow cases and bed sheets. We have to literally take off all the bed sheets and remove the ants so as to have a good sleep. It was gross. Later on in the day we found more ants in the bottom floor bathroom. Don´t know where they came from. But this made the stay uncomfortable.
Respuesta del Departamento de Calidad
Dear Sophia, thank you for your comments. We are happy to know that you liked the apartment, especially for his central location, his beautiful decoration, and his great terrace. We are sorry for the incident that you comment with the ants. This is the first time we have this problem and we assume that it is because the previous guests left scraps of food in the kitchen or in the bedroom. In any case, we appreciate that you have informed us of this and we have already solve it. Regards
Again, thank you very much! Everything was perfect.