Exclusivo apartamento de diseño ubicado en pleno barrio de Santa Cruz, en la zona histórica de Sevilla, muy cerca del Alcázar, la Catedral, etc.
El apartamento está en la planta baja del edificio, pero aún así tiene luz solar, pues el salón da a un precioso patio ajardinado muy agradable y el dormitorio da a un patio completamente privado del apartamento, con mesa y sillas de exterior.
Apartamento Conde de Ibarra
de a
Covid-19: Protocolo Genteel Home para una estancia segura.
A bit too noisy
Respuesta del Departamento de Calidad
Dear Joanna,
The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gonçalo,
Thank you very much for the time you spent to share your personal impressions of your stay at our apartment. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. However, we would like to take this opportunity to clarify some aspects of your review.
After careful investigation and follow up, we have confirmed that the pictures on the advertisement, as well as on the confirmation email sent moments after the reservation was made, do match the apartment. Nevertheless, we apologize if for any reason there has been any misunderstanding during the communication.
We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience with us an unforgettable one for all the right reasons.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Barbara, thank you for taking the valuable time to leave a review of your Genteel Home experience. We are delighted to know that you enjoyed your time with us and loved the apartment for its prime location and excellent service. We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Mirona, thank you very much for choosing our apartment for your stay, It was a pleasure to assist your family during your time in Seville. We highly appreciate the time you took to share your constructive comments.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Bémol : le parking de la voiture cher et loin .
Respuesta del Departamento de Calidad
Dear Sabine, thank you very much for staying with us and sharing your personal experience and opinion. To keep improving our services, we highly appreciate your constructive feedback.
We would love the opportunity to welcome you back the next time you are visiting Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Ilaria, thank you for the lovely review you shared following your stay in our apartment. We are delighted to read that we were able to match your expectations and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
We LOVED our stay here and we loved Seville. It was our favorite part of our trip to Spain. The building is beautiful, quiet, and centrally located. The pool was key, we took a break from the heat and walking every day to let our daughter swim. We also loved our little interior patio. The apartment was clean and comfortable and I Ioved the shower! The rental company communicated well. We would definitely stay here again. Thanks!
Respuesta del Departamento de Calidad
Dear Lisa, thank you very much for staying with us and for your comments and positive feedback about our installations and location. We are glad to read that you had a pleasant stay with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Katarzyna, thank you very much for staying with us. We highly appreciate your highlights on our excellent location and easy communication with our team.
Thank you for the time you took to share your opinion, your comments help us to ensure continuous improvement in our services.
We look forward to seeing you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are pleased that our apartment met your expectations and we would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
We are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our location and exceptional service. It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your review. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property. We are pleased that our apartment was to your satisfaction.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Celia, thank you very much for sharing your experience in our apartment. We however understand reading your review that apparently you were not properly informed about our apartment´s services prior to your arrival and would like to take the opportunity to point out that a full description of the apartment and its features is available online. As you can see the pool is open from June, and your stay was in May. Unfurtunately we are not able to confirm the availability of the pool before the establiched date as it is a communal pool of the building and its availability does not depend directly on us.
Thank you once again for making us your choice apartment, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Laurent, thank you very much for your feedback. We are delighted to read that we were able to match your holiday expectations.
We look forward to serving you again in the future.
Aija T.
Quality Department
emplacement idéal pour visiter la ville à pied
Respuesta del Departamento de Calidad
Thank you Sebastien for sharing your opinion, we highly appreciate it.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
El sofá cama es incómodo, se hunde en el medio
Respuesta del Departamento de Calidad
Etimada Eva, le damos las gracias por compartir su opinión sobre sus vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos y esperamos su próxima visita.
Aija T.
Departamento de Calidad
Besvärligt med toalett och badrum innanför sovrummet när man är fler som bor där.
Respuesta del Departamento de Calidad
Thank you for sharing your feedback on your recent holiday experience among us.
Your comments help us to achieve our goal to keep on delivering unforgettable holiday experiences to our guests, therefore we highly value your time and constructive criticism.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your feedback.
We are very pleased to read your satisfaction with the comfort of the apartment and we are grateful for your highlight on our service we provide the guests aimed at guaranteeing a memorable stay.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
We greatly appreciate the time you spent to share your experience in our apartment. Thank you for this positive review of your stay with us, We look forward to meeting you in near future again.
Respuesta del Departamento de Calidad
Dear Zdeněk
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Conde de Ibarra apartment and are delighted to read that we were able to match your holiday expectations. Regards
The only one thing is is did not have an oven only microwave but this did not bother us as there was plenty of kitchen equipment, iron, fridge freezer, toaster, kettle etc.
we would have loved a view but on the other hand not having a street view made the apartment quiet and great for getting some good nights rests.
Lola, the girl who met us with the keys was very friendly and informative.
The set of bedding was too small for the bed, and the bottom sheet was rolling up in the night.
Respuesta del Departamento de Calidad
Dear Irina, thanks for your comment. We are sorry that the sheets did not offer you a high comfort. Perhaps it was due to confusion when using others of smaller dimensions. We apologize for it and we will work so that it does not happen again. We would have liked to have been informed about it during your stay to offer you an immediate solution. We hope that despite this, you enjoyed your stay in Seville. Regards
Fatima Roca - Chief of Customer Service
Respuesta del Departamento de Calidad
Dear Warren, thanks for your comment. After your check out we have checked the toilet and solved the problem. We are sorry for the inconvenience and we are glad to know that despite this minor inconvenience, you have enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
Respuesta del Departamento de Calidad
Estimada Sandra, gracias por su amable comentario. Nos alegra mucho saber que les ha gustado el apartamento y que han disfrutado de su estancia con nosotros. Sentimos que el sofá cama no les pareciera suficientemente cómodo. Ha sido comprado hace tan solo unos meses y quizá estén acostumbrados a algo más blando. En cualquier caso lo revisaremos . Ha sido un placer haberles alojado. Saludos
Fátima Roca - Responsable Dpto. de Calidad
It was located in the heart of Sevilla only 6 walking minutes to the cathedral. The air condition works very calm.
La cocina, la sala, el cuarto y el baño todo me ha gustado muchísimo
The location was super! Only 5 min. from the Cathedral and the centre of the town. Very comfortable bed & sofa & it has all the equipment you may need. Croissants, muffins & donuts were waiting for us as a Welcome Treat as we arrived very early.
The first day we had some noise because of constructions to the apartment next door but it was taken care off right away from Fatima. She came right away and solved the problem!
Respuesta del Departamento de Calidad
Dear guests, thank you for your comment. We are glad to know that you liked the apartment, especially for its central location. Also that the breakfast that we offered you to your arrival was appreciated. We are sorry the inconvenience for the construction works of the neighbors, and luckily we could solve it so that they did not affect you during your stay. It has been a pleasure to have hosted you. Regards
El recibimiento y lo que nos faciltiaron fue excelente
que la los fusibles de uno de los departamentos se saltaban permanentemente y se trancaba el agua de la ducha. En el otro departamento se rompio la manguera del calefon y se inundo la sala
Die Heizung hat nicht funktioniert.
locatie is erg goed.
kwaliteit, appartement werd verhuurd voor 4 volwassenen echter was er maar fatsoenlijke slaapplek voor 2. Verder wat het appartement verouderd, zeker de keuken. Zwembad was gevuld maar niet toegankelijk.
Internet issues, over priced
La ubicación es muy buena. En pleno barrio de Santa Cruz y a un paso de la Catedral y zona de bares. Tuve un pequeño problema con el sumidero de la ducha, pero lo arreglaron rápidamente. El personal es atento y está pendiente de ti en todo momento para que te sientas cómodo. He estado en unos días de muchísimo calor en Sevilla, pero al ser un bajo, el ambiente del apartamento se mantenía fresco. Finca muy tranquila. No se escucha ningún ruido.
Lo único que no me gustó es que tenía muy poca Luz. Mi apartamento estaba en Conde Ibarra, 15, era un bajo con ventanas a un patio interior y al patio central de la finca. La cocina sobretodo, muy poco iluminada. El aire acondicionado parece que es bastante antiguo y no funcionaba bien, pero lo suficiente para que refrescara el apartamento completo, incluido el dormitorio. Tiene piscina, pero las veces que fui a bañarme no estaba en funcionamiento la depuradora y el agua no daba la sensación de la limpieza que debería.
Respuesta del Departamento de Calidad
Estimada Isabel, muchas gracias por su comentario. Nos alegra saber que les ha gustado el apartamento en general, sobre todo gracias a su magnífica ubicación, y que la atención de nuestro personal también haya sido de su agrado. Tomamos en cuenta sus comentarios y sugerencias para poder mejorar en todo lo que está en nuestra mano, de manera que para la próxima, ya sea en éste o en otro de nuestros apartamentos Genteel Home, podamos ofrecerle una completa satisfacción y una estancia maravillosa. Saludos
El apartamento estaba antiguo. La encimera de la cocina se levantaba, el aire acondicionado sonaba constantemente, un ruido tremendo y encima solo había un aparato en el salón.
Respuesta del Departamento de Calidad
Estimado Ignacio, gracias por su comentario. Lamentamos que no le haya gustado el apartamento. No estamos de acuerdo en que el apartamento sea antiguo, de hecho ha sido reformado parcialmente recientemente (como el baño), y pronto se reformará también la cocina par actualizarla. Informaremos a nuestro departamento de incidencias para que revise la encimera y el aire acondicionado, pero lamentamos que no nos haya informado de ello durante su estancia para poder solucionarlo inmediatamente, ya que no teníamos constancia de ningun problema y los clientes anteriores tampoco nos notificaron la existencia de los mismos. Ciertamente, sólo hay un aparato de aire acondicionado en el salón, pero siendo el apartamento que tenía reservado de 60 m2, creemos que es más que suficiente para enfriar el apartamento al completo. Saludos
Respuesta del Departamento de Calidad
Muchas gracias por dejarnos tu comentario Josu, siempre nos ayuda a mejorar! Primero de todo, agradeceros vuestra comprensión y ayuda durante la gestión de la incidencia con la cerradura. Con respecto a las incidencias que nos comentas, ya se le han comunicado al departamento de incidencias y estar en trámites de ser solucionadas. Genteel Home Team
The apartment was in a brilliant location, walking distance to everything to see in Seville with supermarkets closeby for supplies. The wifi was consistent, the aircon was great to recover from the hot Seville weather. We were 3 people, so 2 in the bedroom and 1 on the pull out sofa bed. The hosts went above and beyond when I told them it was a special occasion and requested champagne on arrival. They helped organise this for me and also gave me a box of brand new champagne glasses! A great stay, and a bonus that they have a roof top pool (which we didn´t realise before going - it would have been excellent to have an afternoon dip). I highly recommend.
No complaints whatsoever, but if you get this apartment in particular, just note that the outside area is internal (there is no view and is shared with a neighbour). But otherwise it was great!
Dommage que la climatisation soit uniquement dans la salle et pas dans la chambre mais ventilateur sur pied disponible. Attention appartement situé dans la vieille ville accès délicat en voiture.
sur tous les renseignements que nous lui avons demandé. Résidence propre, calme comme l´appartement. Je vous recommande cet appartement pour sa situation, son calme et sa propreté
Clear indications to meet the contact person who handed over the keys.
Nice wellcome by staff.
On the pictures the apartment looks much brighter then it realy is, but this is a good choice to visit Sevilla.