La casa Alcázar es una magnífica propiedad con una ubicación única literalmente junto al Alcázar de Sevilla, uno de los monumentos más importantes y visitados de España, Patrimonio de la UNESCO; en el hermoso Barrio de Santa Cruz.
La propiedad, una casa de tres plantas, se compone de salón, cocina, cuatro dormitorios, cuatro baños y dos terrazas.
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Casa Alcázar
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We stayed 2 nights and the location is wonderful. We came by car and got lost trying to find it because there is no parking on the street. We found a parking garage nearby and had to lug all of our suitcases through the plaza to get to the apartment. So if you have multiple suitcases that could be a challenge, especially if you have small children or elderly that can’t walk too far and push luggage. The Alcázar had the light show while we were there and it was nice to sit on the balcony and see a glimpse of the show. Overall we had a great time.
Respuesta del Departamento de Calidad
Dear Sharon,
Thank you for sharing your experience. We are pleased to hear that you enjoyed the excellent location and had a great time in Seville. It must have been very special to catch a glimpse of the Alcázar´s light show from the balcony.
Regarding access by car, we would like to highlight that the vehicle access restrictions in the historic center of the city are designed to preserve the environment, reduce pollution, and improve air quality. This measure helps ensure that visitors can enjoy a cleaner and more peaceful environment, ideal for walking and exploring the city’s charms.
We appreciate your understanding, and we assure you that our team is always available to provide all the necessary information about nearby parking and assist you in planning your arrival in the most comfortable way possible.
It has been a pleasure having you as guests, and we look forward to welcoming you again in the future.
Quality Department
Locatie
Ruimte - slechte afvoer douche - wc spoeling kapot - zitruimte te klein - erg vochtig - overlast in straatje
Respuesta del Departamento de Calidad
Dear Rinus,
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the beauty of the city and appreciated the location of the house, as we strive to offer accommodations that allow our guests to fully experience and enjoy their surroundings.
However, we regret that certain aspects of your stay did not fully meet your expectations. We would have appreciated the opportunity to address these concerns during your visit, as our team is available 24 hours a day to promptly assist with any unexpected issues and ensure our guests have a comfortable experience.
Regarding occasional noise, we would like to note that, depending on the time of year or local festivities, some external sounds may occasionally be heard. Even so, we will review the soundproofing system to ensure it is functioning optimally and continues to provide a pleasant and restful environment for all our guests.
Rest assured, we have taken note of your comments and will take immediate action to address these issues and ensure they do not affect future guests. We are committed to providing a comfortable and pleasant stay for all of our guests, and your feedback is invaluable in helping us improve.
Thanks for choosing us. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience.
Quality Department
Respuesta del Departamento de Calidad
Dear Morgan,
Thank you for your wonderful feedback. We are delighted that you enjoyed the magical view from the balcony and the perfect location of the apartment. It’s great to hear that you appreciated the proximity to the Real Alcazar, the Cathedral, and the nearby shops and restaurants. We would be thrilled to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Philip,
Thank you for sharing your experience. We are thrilled to hear that you enjoyed the house and its prime location near the cathedral and the Alcázar. It’s great to know that you appreciated the quiet atmosphere and the beautiful views from the balcony. Your recommendation means a lot to us, and we would be delighted to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Aiden,
Thank you for your kind review. We are delighted to hear that the apartment met your expectations and provided a comfortable stay for your extended family. The ensuite bathrooms are indeed a great convenience, and we are pleased that you enjoyed the unique experience of the evening light show at the Alcázar from the balcony. We hope your time in the city was memorable. Thank you for choosing us and it would be a pleasure to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Robert,
Thank you for your kind words. We’re delighted that you enjoyed the fantastic location and the unique experience of overlooking the Alcázar’s light show from the balcony. It’s wonderful to know that you appreciated the easy access to restaurants and shops, as well as our hospitality. We would love to welcome you again on your next visit to Seville.
Excelente ubicación en el corazón de Santa Cruz
Me gusto todo la situación, la decoración, las camas muy cómodas. Las terrazas y las vistas muy bonitas.
Lo único a revisar fue la equipación cocina en este sentido: los mugs para el café o infusiones solo había 4 y no eran suficientes para los 8 q íbamos, igual los vasos de la cocina y copas de vino deberíais revisar eso, creo q también las cucharas para el desayuno. Otra cosa q no me gustó el baño de una de las habitaciones de la 2 planta tenía rota la cisterna y la otra de la segunda planta el picaporte roto, eso deberíais revisarlo no se puede entregar así para un alquiler
Respuesta del Departamento de Calidad
Estimada Inmaculada:
Gracias por compartir su comentario. Nos complace saber que disfrutó de la ubicación, la decoración, la comodidad de las camas, así como de las terrazas y las vistas.
Respecto a los detalles que menciona, le agradecemos por señalarlos. Tomamos nota de lo mencionado para realizar las mejoras necesarias garantizando que nuestros apartamentos mantengan los estándares de calidad que ofrecemos a nuestros huéspedes.
Agradecemos su valioso feedback y esperamos darle la bienvenida nuevamente en el futuro.
Departamento de calidad.
Respuesta del Departamento de Calidad
Dear Lizeth,
Thank you very much for sharing your lovely feedback with us. We are thrilled to hear that you fell in love with both Seville and the house. It is wonderful that the spaciousness of the property, including the many bathrooms, contributed to your enjoyment. We also appreciate your kind words about the Nespresso coffee and the balcony with the view of the lit-up gardens. It’s a pleasure to know you made the most of these special features during your stay.
We would be delighted to welcome you again in the future, and we hope to offer you another memorable experience.
Respuesta del Departamento de Calidad
Dear Anne,
Thank you for sharing your feedback. We are delighted to hear that you enjoyed the welcoming and authentic Andalusian charm of the house, as well as the exceptional view from the balcony. It is wonderful to know that you had a pleasant stay and that our team was responsive to your questions.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Niet van toepassing . Hebben we zelf verzorgt
De ruimte waar de eettafel stond. En het formaat van de eettafel. Stond in de keuken en was zeer beperkt ruimte om aan te zitten met 8 volwassen personen
Respuesta del Departamento de Calidad
Dear Ellen,
Thank you for sharing your feedback. We are delighted to hear that you enjoyed the fantastic location of the apartment.
However, we regret that the dining table did not meet your expectations. We understand your concern, and we truly appreciate your comments. Your feedback is invaluable to us, and we will take it into consideration as we work to improve the experience for our guests.
Thank you once again, and we hope to have the pleasure of welcoming you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Giovanna,
We sincerely value your kind feedback about your stay. It was an honor to host you, and we eagerly await your return in the future.
Las ventanas no aíslan del ruido exterior, sería útil mejorar la insonorización para mayor comodidad. Lamentablemente se escucha todo lo que pasa la gente por la calle. Algunas habitaciones están quizás un poco abarrotadas los espacios. Pero, en general, nada especialmente negativo.
Respuesta del Departamento de Calidad
Estimado Davide:
Gracias por compartir su comentario. Nos alegra saber que disfrutó de la fantástica ubicación, las vistas espectaculares desde la terraza y la decoración del apartamento, así como del espacio común en el último piso. También nos complace saber que el apartamento fue una buena opción para su grupo.
Respecto a la insonorización, lamentamos las molestias ocasionadas por el ruido exterior. Aunque las ventanas están diseñadas para minimizarlo, entendemos que, debido a la ubicación céntrica, puede ser más notorio puntualmente en algunos momentos o épocas del año, dada las festividades que puedan celebrarse en la zona. Aun así, tomaremos nota de su sugerencia para evaluar posibles mejoras en este aspecto.
Asimismo, agradecemos su observación sobre los espacios en algunas habitaciones. Valoramos sus comentarios, ya que nos ayudan a seguir perfeccionando nuestros alojamientos para ofrecer una experiencia aún más cómoda.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
El apartamento era precioso, la terraza tenía una vista preciosa al Alcazar garden, todo estaba muy limpio y el apartamento está muy céntrico.
Respuesta del Departamento de Calidad
Dear Leandro,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Respuesta del Departamento de Calidad
Estimada Ligia:
Gracias por su amable comentario sobre su reciente visita. Ha sido un placer hospedarle, y estamos encantados de saber que pudimos contribuir a una estancia memorable. Esperamos con impaciencia su próxima visita.
La posizione in pieno centro storico a ridosso del Real Alcazar nel quartiere ebraico. La casa dotata di quattro camere doppie ognuna con bagno privato. Cucina e soggiorno con tutti i confor
L´odore di chiuso. E la muffa su alcuni muri. Varrebbe veramente la pena investire installando un sistema di ventilazione meccanica per preservare questa splendida location
Respuesta del Departamento de Calidad
Dear Cristina,
Thank you very much for sharing your experience. We are pleased to hear that you enjoyed the central location of our property, just a few steps away from the Real Alcazar, and that the rooms and services provided met your expectations.
We sincerely apologize for the inconveniences you experienced during your stay. While we understand that such situations are occasional and may be influenced by external factors such as the weather, we truly appreciate your suggestion and will take it into consideration to further enhance the experience for our guests.
We genuinely value your feedback and are committed to taking the necessary measures to ensure maximum comfort. We look forward to the pleasure of welcoming you again in the future.
Quality Department
Respuesta del Departamento de Calidad
Estimada María:
Gracias por su comentario. Nos alegra saber que la ubicación fue de su agrado. Esperamos poder recibirle nuevamente en su próxima visita.
Departamento de Calidad
The location
Bed too warm (duvets too thick)
Respuesta del Departamento de Calidad
Dear Véronique,
Thank you for your feedback. We are pleased to know that you had an excellent stay and appreciated the accommodation´s typical charm and its prime location. We also value your comment regarding the bedding. We understand that comfort preferences can vary, and we will look into the thickness of the duvets to better accommodate different needs. Your insights are important to us, and we hope to have the pleasure of welcoming you back in the future.
Quality Department.
Just found it a bit odd that we had to take our rubbish away at the end of our stay and find a bin in the city our
Respuesta del Departamento de Calidad
Dear Stephen,
Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff helpful, enjoyed the excellent location, and appreciated the comfort of the beds and the overall facilities of the apartment.
Regarding your comment about rubbish disposal, At Genteel Home Apartments, we do not require our guests to take out the rubbish at the end of their stay, as we understand they are here to enjoy their time and relax. However, it is a gesture we greatly appreciate, as it helps to keep our apartments in optimal condition for future guests and contributes to a clean and pleasant environment for everyone. As a tourist apartment company, we highly value shared responsibility and the collaboration of our guests, as we believe that taking care of the space we use is a sign of respect toward others and the place we are visiting.
For your convenience, we provide a QR code to all our guests, which includes helpful information about the city, as well as the nearest waste disposal points. We believe this makes the process easier for those who wish to assist us in keeping the area clean.
We thank you again for your understanding and your valuable feedback, and we hope to welcome you back in the future.
Quality Department.
L’équipe de Genteel Home est très efficace et réactive pour répondre à nos questions (ou réparer une climatisation abîmée). Nous recommandons sans hésiter.
Nous y avons séjourné avec nos 6 enfants.
Respuesta del Departamento de Calidad
Dear Victoria,
We sincerely appreciate your feedback regarding the convenience of our location. Ensuring our guests have a comfortable stay in a well-situated area is important to us, and we are glad to know it met your needs. Thank you for your thoughtful comments, and we look forward to welcoming you back in the future
Respuesta del Departamento de Calidad
Dear Zach,
We are deeply grateful for your kind comments and are pleased to hear that your experience with us was a positive one.
We sincerely regret any inconvenience the maintenance issue may have caused and are pleased that we were able to resolve it as quickly as possible, ensuring that our efficient service respected your expectations.
It is very gratifying to know that you were satisfied with the solution provided and that you were able to enjoy the flat to the fullest. We greatly appreciate your compliments on our service and look forward to the opportunity to welcome you back in the future.
Respuesta del Departamento de Calidad
Estimado Omar:
Gracias por señalar la ubicación conveniente de nuestro apartamento en su reseña. Nos esforzamos por proporcionar una estancia cómoda en un lugar accesible, y nos alegra escuchar que lo encontró beneficioso. Apreciamos sus amables palabras y esperamos su próxima estancia.
Respuesta del Departamento de Calidad
Dear Yiyan,
Thank you for your kind words. We are delighted to hear that you enjoyed the apartment’s location and found it to be central and walkable. It’s wonderful to know that you appreciated the balcony with its view of the gardens at the Alcázar. We hope to have the pleasure of hosting you again in the future.
Absolutely nothing.
Respuesta del Departamento de Calidad
Dear Logesvaran,
Thank you for your kind review. We are delighted to hear that you found our place amazing and enjoyed its location within the castle area. We are also pleased that our late-night check-in assistance met your needs.
Your positive feedback is greatly appreciated, and we are thrilled that you had no issues during your stay. We look forward to welcoming you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Estimado Jorge:
Gracias por sus comentarios y por destacar la espectacular ubicación de nuestro alojamiento. Valoramos mucho la opinión de nuestros huéspedes, ya que nos ayuda a mejorar continuamente nuestros servicios.
Lamentamos que haya percibido cierto deterioro en el mobiliario. Nos tomamos muy en serio estas observaciones y ya hemos iniciado un proceso de revisión y mantenimiento para abordar estos problemas y asegurar que nuestros huéspedes disfruten de una estancia cómoda y agradable.
En relación con la conexión Wi-Fi y el problema con la televisión, le pedimos disculpas por los inconvenientes que esto le haya causado. Si nos hubiera informado sobre estos problemas durante su estancia, habríamos estado encantados de ofrecerle una solución inmediata. Hemos tomado nota de sus comentarios y procederemos a revisar y asegurar el correcto funcionamiento de estos servicios para evitar situaciones similares en el futuro.
Agradecemos sinceramente su feedback y esperamos tener la oportunidad de recibirle nuevamente en el futuro para ofrecerle una experiencia aún mejor.
Respuesta del Departamento de Calidad
Dear Elisa,
Thank you for your kind review. We are delighted to hear that you had an excellent stay in our idyllic apartment with a view of the Alcazar garden and close to the cathedral. We are pleased that you found the apartment to be high-end and exactly as described, and that Pablo´s welcome was perfect. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Melissa,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know that you found our location amazing. We eagerly await your return visit.
Excellent location, minutes from Real Alcazar and the Cathedral. Member of staff who welcomed us was friendly and helpful. All rooms comfortable, ensuite and well equipped. Sitting room really lovely. Kitchen well equipped although we mostly ate out as so close to many wonderful options.
The door and grill was a bit idiosyncratic but we allowed a few extra moments to lock or unlock. The location can suffer from a little noise at night as people don´t realise its a dead-end and walk along talking, but it´s a small price to pay for such a central location and wonderful house.
Respuesta del Departamento de Calidad
Dear Ann,
Thank you for your positive feedback and for highlighting our heavenly location near the Real Alcazar and the Cathedral. We´re glad you found our staff friendly and helpful, and that you enjoyed the comfort and amenities of our rooms, as well as the lovely sitting room and well-equipped kitchen.
Regarding the noise at night, we apologize for any inconvenience caused. Typically, our location on a quiet, dead-end street ensures a peaceful stay for our guests. However, noise levels can occasionally fluctuate due to local festivities or seasonal events. Rest assured, we strive to maintain a tranquil environment and appreciate your understanding of this small inconvenience in exchange for our central location.
We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Liam,
Thank you for your fantastic review. We are delighted to hear that you enjoyed the prime location, right by the Seville Alcazar and just a short walk from the cathedral. We’re also pleased that Sam was able to provide a friendly and helpful check-in experience. We look forward to welcoming you back on your next visit to Seville.
Respuesta del Departamento de Calidad
Dear Karen,
Thank you for your wonderful review. We´re delighted to hear that our property’s location and spacious lounge met your group´s needs. It´s great to know you enjoyed the outside space for your morning coffee. We’re glad you had a fantastic time and we look forward to welcoming you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Natividad,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Great location, right in the centre so can walk to all the sights. Top floor was lovely for relaxing and bedrooms on ground and first floor were good size. All rooms had air conditioning.
The outside terrace overlooking the alcazar was very small and only had two chairs, we were a party of four so could just fit on for night cap. Taxi couldn´t drive to front door as pedestrianised so make sure you know how to get to it on foot.
Respuesta del Departamento de Calidad
Dear Pauline,
Thank you for providing feedback regarding your experience at our authentic Seville townhouse. We are pleased to hear that you valued the exceptional location, situated in the heart of Seville, which facilitated easy access to prominent landmarks such as the Alcazar and the Cathedral. However, it is important to note that due to our central location, car access is restricted in certain areas to preserve the city´s historic charm.
We regret any disappointment regarding the size of one of our terraces. Nonetheless, we trust that the second, larger terrace offered sufficient space for you and your friends to enjoy. Your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding in this matter.
We are pleased that you found the top floor conducive for relaxation and that the bedrooms on the ground and first floors provided ample space. Furthermore, we are delighted to learn that all rooms were equipped with air conditioning for your comfort.
Thank you for choosing to stay with us, and we eagerly anticipate the opportunity to welcome you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Renee,
Thank you for your positive ratings. We´re glad you enjoyed your stay and we hope to welcome you back soon.
Respuesta del Departamento de Calidad
Dear PierDamiano,
We appreciate you highlighting the central location of our charming house. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Respuesta del Departamento de Calidad
Dear Marc,
Thank you for your feedback. We´re delighted to hear that you enjoyed the perfect location overlooking the palace gardens in the Juderia. We hope you had a wonderful stay, and we look forward to welcoming you back in the future.
Quality Department.
The door at the patio had a problem.The sofas at the living room wasnt clean at all.The floors also wasnt clean.The flush in one toilet has a broken button.The qr on the wifi didnt work.Generally it was not value for money for the asking price and not recommended for families
Respuesta del Departamento de Calidad
Dear Konstantinos,
Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you enjoyed the location and the views of Alcazar Gardens, as well as the tranquility of the area during the morning and late night hours. We are also glad to know that you found the four bathrooms and beds to be convenient and comfortable.
However, we sincerely apologize for the issues you encountered during your stay. Please be assured that we take your concerns very seriously. We are currently addressing the problem with the patio door, and we are reviewing our cleaning procedures to ensure that the living room sofas and floors are maintained to the highest standards of cleanliness. Additionally, we are working to repair the flush button in the toilet and are investigating the issue with the Wi-Fi QR code to ensure it functions properly for future guests.
Your feedback is invaluable to us as we strive to improve our services and facilities. We understand your concerns about the value for money and will take them into consideration to enhance our offerings and better meet the expectations of all our guests.
Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.
Quality Department.
Respuesta del Departamento de Calidad
Dear Lisa,
Thank you so much for your wonderful review. We´re thrilled to hear that you found our place to be a gem and that you thoroughly enjoyed the terrace overlooking the Alcazar gardens. It´s delightful to know that you found the house spotless and beautiful, and that the kitchen provided everything you needed. We´re glad you appreciated the convenient location next to the Alcazar.
We take pride in providing excellent hospitality, and it´s fantastic to hear that Pablo´s efforts were appreciated. Thank you once again for choosing to stay with us. We hope to welcome you back in the future.
No están las ventanas insonorizadas
Respuesta del Departamento de Calidad
Estimada Sol:
Gracias por tomarse el tiempo para compartir sus comentarios con nosotros. Nos complace saber que encontró la ubicación conveniente y disfrutó de la decoración de la casa.
Nos disculpamos por cualquier inconveniente causado respecto al ruido. Es importante tener en cuenta que los niveles de ruido pueden variar dependiendo de la época del año y de las fiestas locales que tengan lugar en la zona. No obstante, nos tomamos muy en serio su comentario y sin duda tomaremos nota del mismo para realizar las mejoras que se consideren necesarias en las ventanas, y evitar situaciones similares en el futuro.
Su satisfacción es nuestra prioridad y le agradecemos su comprensión. Si decide volver a alojarse con nosotros, no dude en ponerse en contacto con nosotros si hay algo que podamos hacer para mejorar su experiencia.
Departamento de Calidad.
La scarsa pulizia degli ambienti soprattutto gli esterni. Il vetro di una porta della cucina che affaccia sulla strada trovato rotto e non sostituito per tutto il soggiorno
Respuesta del Departamento de Calidad
Dear Mario,
Thank you for taking the time to provide us with your feedback. We are glad that you found the locaton conveniente. However, we sincerely apologize for the inconveniences you encountered during your stay with us. It is disheartening to hear that the cleanliness of the rooms, especially the external ones, did not meet your expectations.
We want to assure you that cleanliness and maintenance are aspects to which we are firmly committed. It is concerning to learn that we did not meet our usual standards in this regard. We take your feedback very seriously and will closely review our cleaning processes to address any deficiencies and ensure a satisfactory experience for our guests in the future.
Regarding the broken glass in the kitchen door facing the street, we deeply regret this incident and the fact that it was not replaced during your stay. This does not reflect our level of service and care towards our guests, and we will be investigating what occurred to ensure that necessary measures are taken to prevent similar situations from happening in the future.
We sincerely appreciate your feedback as it provides us with the opportunity to improve. We hope to have the chance to welcome you back and demonstrate the quality and commitment that characterize our establishment.
Quality Department.
Respuesta del Departamento de Calidad
Dear Oliver,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Respuesta del Departamento de Calidad
Dear Paul,
Thank you so much for your fantastic review. We´re thrilled to hear that you had a fabulous few days in beautiful Seville. It´s wonderful that this was your second stay with us and that the apartment lived up to your expectations. We´re delighted that you found the location convenient for exploring central attractions and enjoying the vibrant scene of bars, restaurants, and tapas bars. The view of the Alcazar gardens from one of the terraces sounds spectacular, and we´re glad you enjoyed the nightly light show. Your recommendation means a lot to us, and we would be honored to host you again in the future. Thank you for choosing us.
Respuesta del Departamento de Calidad
Dear Amanda,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Respuesta del Departamento de Calidad
Dear Marianne,
Thank you for your kind words. We´re thrilled to hear that you enjoyed the amazing location of our apartment, especially during Holy Week, and that it provided convenient access to everything, including public parking. It´s wonderful to know that you found the terrace overlooking the stunning Alcazar gardens peaceful and that the apartment met your expectations. We appreciate your feedback about the beds and are glad they suited your needs. We hope to welcome you back for another great stay soon.
Respuesta del Departamento de Calidad
Estimado Carlos:
Nos sentimos verdaderamente honrados por su positivo comentario, y le damos las gracias especialmente por destacar la ubicación de nuestro establecimiento. Nos complace enormemente que esta haya añadido valor a su estancia. Esperamos poder servirle de nuevo en futuras visitas.
Respuesta del Departamento de Calidad
Dear Kate,
Thank you for the glowing review. We´re thrilled to hear that you enjoyed our prime location and found our unit impeccably clean. We can´t wait to welcome you back on your next visit.
Respuesta del Departamento de Calidad
Estimado Ruben: queríamos expresar nuestro más profundo agradecimiento por elegir nuestro apartamento para su reciente estancia. Su opinión es muy valiosa y esperamos que nuestras instalaciones y servicios hayan cumplido todas sus necesidades. Sería un absoluto placer tener la oportunidad de hospedarle nuevamente pronto.
Respuesta del Departamento de Calidad
Dear Marie,
Thank you so much for your exceptional review. We´re thrilled to hear that you had a magical experience at our location, and that you found our hospitality delightful and attentive. It´s wonderful to know that you appreciated the cleanliness and charm of the house, as well as the excellent bedding. And we´re delighted that you found the terrace to be a little slice of paradise.
Your kind words mean a lot to us, and we´re grateful for your appreciation. We´d love to welcome you back for another memorable stay.
Respuesta del Departamento de Calidad
Dear Dorian,
Thank you for your wonderful review. We´re thrilled to hear that you had an excellent stay in our beautiful apartment, just steps away from the Royal Palace, right in the heart of the city center. We´re glad to hear that everything was clean and tidy and that it was ideal for your group.
We appreciate your comments about the slightly damp feeling, which is related to the low sunlight during the winter months as you mentioned. Thank you once again for choosing to stay with us, and we hope to welcome you back in the future.
Respuesta del Departamento de Calidad
Dears Günther & Elisabeth,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Maurice,
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced regarding the late checkout request and luggage storage.
While we strive to accommodate our guests´ requests to the best of our ability, we regret that we were unable to facilitate a late checkout on the day of your departure. Please understand that our apartments must be prepared for any last-minute reservations that we may receive, which necessitates adhering to our standard checkout times.
Additionally, as we do not have a physical reception, we are unable to provide luggage storage services. However, our team is always available to assist guests in locating nearby luggage storage facilities.
We appreciate your understanding in this matter and apologize for any disappointment caused. Your feedback is invaluable to us as we continuously strive to improve our services and enhance the overall guest experience.
Locatie is fantastisch, tegen het paleis aan en alles op loopafstand. Sfeervol huis, eigen badkamer bij slaapkamer.
Keuken aan de kleine kant.
Respuesta del Departamento de Calidad
Dear Edith,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences.
Regarding the kitchen, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Jacob,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear David,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Beautiful property. Immaculately clean and beautifully decorated. Perfect location. Perfect for our little group of friends.
Nothing
Respuesta del Departamento de Calidad
Dear Gail,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Zachary,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Rien
Respuesta del Departamento de Calidad
Dear Francoise,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Dumitru,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Wutong, Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again. Kind regards, Quality Department
Respuesta del Departamento de Calidad
Dear Ben,
Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Brilliant location for exploring city. Well maintained apartment and very spacious. Lots of room and a sun terrace at the top. If you are a larger than a couple party, this is the ideal space for you. Four bedrooms (all ensuite), kitchen and living room area as well as sun loungers on the roof!
Only climbing so many stairs to the roof sun area!
Respuesta del Departamento de Calidad
Dear Robert,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Daniele,
Thank you very much for your positive feedback on your recent stay in our apartment.
We are delighted that you enjoyed your stay and its excellent location in the heart of Seville´s historic center, right in front of the Alcázar.
It´s essential to mention that the apartment is located in one of the most iconic and historic areas of Seville, right in front of the Alcázar. Due to its exceptional location, accessing it by car is challenging, as it´s in the heart of the city´s pedestrian zone.
Nevertheless, we want to ensure your convenience during your stay. Just a short walk away is the "Avenida Roma" parking facility, which provides a solution for parking your car securely during your visit.
We hope you still had an enjoyable stay in Seville, and we look forward to welcoming you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Michael,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Billy,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Kind regards,
Quality Department
Uno de sus huéspedes ha enviado un comentario
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Escribir una respuesta
Great House with terrace. Casa Alcazar
Número de reserva #139555000
Star
Star
Star
Star
Star
Apartment was perfect for our group of 8, with 4 bedrooms each with en suite bathrooms. Location could not be beat in the heart of the Old quarter. The apartment is literally built on the wall of Alcazar, and the balcony gives a private view into the grounds. Amazing at night to see it and in the morning before the tourists have access. Would absolutely recommend this unit to everyone. We were two families and it was perfect for our little humans!
Respuesta del Departamento de Calidad
Dear Ashley,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Lorenzo,
Thank you for staying at Casa Alcazar. We´re delighted to hear that you enjoyed your time with us. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences for our guests. We look forward to the possibility of hosting you again in the future.
Kind regards.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Manuel,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sameer,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Kasira,
Thank you for your lovely review. We are delighted that you enjoyed the character and charm of the home, as well as the stunning views from the patios. We appreciate your understanding regarding the location and are glad that you had a positive experience overall. We hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
localização
cheio de baratas
Respuesta del Departamento de Calidad
Dear Gina, thank you for taking time to share your comments regarding your recent stay in our apartment. We sincerely regret reading that you found cockroaches in the first apartment where you were. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology, the presence of insects is unfortunately unavoidable. We are glad to know that our team gave you an answer to the problem offering you a new apartment and we hope your stay has been more pleasant in this new location. While we deeply regret that this stay did not meet your expectations, we appreciate your patience and understanding. Your feedback helps us improve and provide the excellent experience we aim for every guest to have. We hope that you´ll afford us another opportunity to serve you, where we can truly showcase experience you deserve. Thank you once again for choosing us.
Jose L.H. Campos Quality Department Manager.
Respuesta del Departamento de Calidad
Dear Lee, We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lee,
Thank you for your kind review. We´re delighted to hear that you enjoyed your stay and our hospitality. We hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Amazing location - right in the middle of the main attractions (Alcazar, Cathedral, etc) and in the quaint old quarter yet still quiet and private in the apartment. Everything is extremely walkable. AC was very good to have. Loved the mix of modern and quaint. Great space for a group of friends - having 4 bathrooms was super nice!
Respuesta del Departamento de Calidad
Dear Rachel,
We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Amy, We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
Superb location, charming old house on 3 floors with 2 terraces, one overlooking the Alcazar gardens. A visiting peacock. Lovely ambiance.
Being an old property, the rooms are quite small and there is no nearby motorbike parking. However, the location and charm far outweigh the inconveniences.
Respuesta del Departamento de Calidad
Dear Griffiths,
worthwhile
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Denise,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Jose L.H. Campos
Quality Department Manager
fab location overlooking the palace gardens. great top floor space
There was nothing to dislike. some doors were creaky and some window shutter catches didn’t work. could do with more cups and glasses and to supply kitchen bin bags (hopefully useful feedback). all minor though - we had a great time
Respuesta del Departamento de Calidad
Dear Gillian,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Olivier,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Caroline,
thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
The balcony at the property overlooks the gardens of the Alcazar. The house was clean and well equipped. Paula was knowledgeable and replied to texts. An amazing location!
Respuesta del Departamento de Calidad
Dear Rebecca,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sharon,
Thank you for this heartwarming review after your stay. We are delighted to know that you found the house comfortable and convenient for your stay in Seville. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Location, property, surrounding areas!!! Absolutely fantastic!!!!!
There is nothing we didn´t like!!!!!
Respuesta del Departamento de Calidad
Dear Myriam,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Deat Cyril,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
La casa está situada en el corazón de Sevilla, cada habitación tiene su cuarto de baño y la facilidad de contactar para resolver problemas.
La casa estaba muy fria y los aparatos de aire no funcionaban correctamente. Tampoco habia ropa extra para camas.
Respuesta del Departamento de Calidad
Estimada Belén:
Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. También le damos las gracias por habernos dado la oportunidad de asistirle con la calefacción cuando trajo el problema a nuestro conocimiento; de haber sabido que necesitaba más ropa extra, hubiéramos estado encantados de asistirle también.
Una vez más le damos las gracias por haber elegido nuestra casa para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Luke,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Matthew,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk to the Alcazar and other places in the city. Thank you for the recommendation as well, we look forward to receiving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Eduardo:
Estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento. Su opinión nos ayudará a continuar mejorando la calidad de nuestros servicios. Gracias por hacernos llegar sus observaciones acerca de la calefacción. Es a través de comentarios como este que podemos aprender qué aspectos podemos mejorar para hacer que nuestros huéspedes se sientan como en casa. Esperamos poder volver a recibirle pronto en uno de nuestros apartamentos.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Steve,
Thank you for choosing our apartment fo New Years and for such a wonderful review. We are very happy that you had a lovely stay with us.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Marina:
Thank you for this heartwarming review and for the recommendation. We hope to welcome you again in the near future.
Jose L.H. Campos
Director de Calidad
Ubicación excepcional.
Aparte de su ubicación el alojamiento no ofrece ningún confort o otro atractivo.
Respuesta del Departamento de Calidad
Estimado Patrick:
Aunque sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable, agradecemos el tiempo dedicado a compartir esta información con nosotros. Sin duda creemos que siempre hay margen de mejora y su opinión constructiva es muy valiosa.
Siendo nuestro principal compromiso y objetivo la satisfacción de nuestros clientes, nuestro equipo de gestión, junto con los jefes de departamento, comprueban regularmente nuestras propiedades con el fin de garantizar el cumplimiento de nuestros altos estándares de calidad; es por eso que nos entristece leer que el apartamento donde se alojó no cumpliera con sus expectativas. Nos hubiera encantado ser conocedores de los inconvenientes que le causaron malestar para poder ayudarle a mejorar su estancia y esperamos tener el placer de darle la bienvenida de nuevo en su próxima visita para recuperar su confianza, animándole a señalar cualquier inconveniente que pueda aparecer, comprometiéndonos por nuestra parte en hacer todo lo posible para asegurarnos de que tiene unas fantásticas vacaciones con nosotros.
Una vez más, gracias por compartir su opinión con nosotros.
Jose L.H. Campos
Director de Calidad
Some Toilet seat to change Malfunction of one flush It would be desirable to specify that specific switches in the bathrooms need to be pressed to get hot water after a few minutes
Respuesta del Departamento de Calidad
Dear Patrick,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Casa Alcazar apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once more we thank you for sharing your feedback with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lena, Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Debbie, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Amaia:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Donna, First of all I would like to thank you for taking the time to write a review. Your feedback gives us an excellent opportunity to improve, and keep providing the best service possible. We also like to take the opportunity to thank you for highlighting the central location of the house to the main attractions of the city, having one of the few terraces in the city overlooking the gardens of the Real Alcazar. Finally, we always suggest some concierge services near to you, but it is always nice to know of the existence of new and handier places. We are grateful to you for bringing this to our knowledge. Kind regards, Jose L.H. Campos
There were a few downsides. First, there is no accessibility to the property by car. It is a 5 minutes walk from a near square, not very comfortable with luggage or for people with disabilities. In addition, there is no option for a late check out, and nowhere to leave the luggage, except a luggage store which is 700 meters away. It was very disappointing. We also had to throw out garbage ourselves and if you want cleaning it is an extra charge. The house is smaller than expected, but the rooms are quite spacious. Living room is on the last floor which isn´t very comfortable. The kitchen is nice and big.
Respuesta del Departamento de Calidad
Dear Anna,
First of all we want to thank you for sharing your experiences at our apartment and for highlighting its wonderful location just next to the Real Alcazar. As it is common in the heart of the oldest quarter of the city and due to the nature of the streets, access on foot is required as cars cannot drive through the narrow streets.
We are sorry that the apartment was booked for the day of your check-out and this had to be at 11am as stated on the advertisement. Our dedicated cleaning team takes good effort to present the apartment for the next guests with the same high standards it was presented to you.
Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests´ experiences among us and we hope you will visit us again in the future.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Thank you Edouard for your kind feedback. We are glad to know that our Alcazar House met your group´s expectations on this occasion and we look forward to seeing you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Nigel, thank you for your feedback. We are delighted to know that you enjoyed our prime location. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear João Pedro, thank you for your kind review of our apartment. We definitely look forward to serving you again in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Prisque, thank you very much for your feedback. We are happy to know that you enjoyed your stay in our excellent location and unique sevillien house.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Keyvan, thank you very much for your kind fedback. It is always a pleasure to know that our guests went home with great holiday memories of their stay in our unique location.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Anne-Sophie, we are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our location and the great view from the apartment.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Summer, thank you very much for choosing our propery. We are glad to know that the stay with us made a positive vacation memories for you.
We really appreciate your detailled feedback and recommendations to our future guests.
Next time you visit our city, we would love to have you stay with us again!
Aija T.
Quality Department
- A/c not adequate for summer temps. Downstairs sink clogged. Downstairs bedroom was stinking possibly because of dirty a/c.
Respuesta del Departamento de Calidad
Dear Oksana, thank you very much for staying with us and for taking the time to share your personal experience.
We are sincerely sorry to read your concerns regarding your stay, we always strive to provide high standard services, especially regarding the cleaning as we are fully aware that it is one of the most important aspects of of the stay for our guests to feel 100% comfortable in our apartments. For a future ocasion please do not hesitate to contact our team to point out any service imperfection, the team will respond quickly addressing the issue and correct any situation that is not in accordance with our established standards.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
This is a very well outfitted, spacious apartment that shares a wall with the gardens of the Real Alcazar. Checkin was a breeze and the representative provided excellent recommendations for restaurants. Highly recommended.
Respuesta del Departamento de Calidad
Dear Ben, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay. We are glad to know that you had a memorable stay in our property in a unique location.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Chandan, we appreciate your feedback. Thank you for taking a moment to highlight the unbeatable location of our property.
It would be a pleasure to welcome you back anytime you plan a visit t Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Nancu, thank you for making us your choice accommodation for your stay in Seville. It was apleasure to assist you and we hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Karianne, thank you very much for reviewing your stay in our Alcazar House. We are glad to know that you enjoyed our excellent location in the heart of Santa Cruz neighborhood.
We look forward to serving you again in the future.
Aija T.
Quality Department
This property was in the best neighborhood in Sevilla. The bed rooms are on the small side and the property is very vertical so know that. Lovely, bright decor and lots of windows. The one upper deck is on a slant which is as kind of odd and made it less usable and the other small balcony has an amazing view of the alcazar but The owners should update the furniture on that deck because it’s one of the prime parts of this property. I would definitely stay here again and seriously you cannot get better in terms of location.
Respuesta del Departamento de Calidad
Thank you Laura for your kind feedback.
We are glad to know that you had a memorable stay in our superior location which offers and easy access to many key sites in the city and definitely gives great local feel.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Sian for taking the time to review your stay in our Alcazar House. We are glad to know that you enjoyed your stay in our apartment so much and we are grateful for your kind recommendation to other guests.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much Christian for taking the time to review your stay with us in such a detailled way. We highly appreciate your comments and we are glad that you enjoyed your stay in our exceptional Alcazar House and its location.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you Sarah for sharing your personal experience in our Alcazar house in the privilege location.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Er viel niks tegen.
Respuesta del Departamento de Calidad
Dear Diana, thank you very much for your positive feedback. We are glad to hear that the house met your expectations and you had a memorable stay in Seville.
Hope to have the possibility to meet you in near future again.
Aija Teilane
Quality department
Respuesta del Departamento de Calidad
We are always pleased to read that our guests have gone home with great memories of their vacations and we are so grateful for the time and effort you put into sharing your personal experience in our property with us and other guests.
Thank you for your review, and we look forward to serving you again soon.
Aija T.
Quality Department
La ubicación es unica. Una joya dentro del barrio de la Judería y con vistas al Alcazar. Te envuelve de lleno en el centro de la ciudad. Los recovecos, las calles empedradas, el muro vista de una de las torres del alcazar dentro de la casa te trasladan a otra epoca. Las terrazas son increíbles ( sobre todo la que da a los jardines del alcazar) y por las mañanas el repique de campanas te ambienta y te da la sensación de estar en un pequeño pueblo en vez de una gran ciudad. Cada habitación tiene su baño dentro. Tiene sabanas y toallas incluidas junto con gel y champú. El personal es majísimo y muy disponible. Pudimos tener las llaves antes ya que no había entradas la noche anterior.
La casa es grande pero las habitaciones son pequeñas. La habitación de matrimonio se ubica en la planta baja y vienen ráfagas de olor de alcantarilla o de fosa aséptica. Creo que no tiene mucha solución pero se debería de cerrar ese cuarto o advertirlo antes ya que el olor es muy fuerte a ratos. Sugerencia: La cocina podría estar equipada con un microondas para calentar rapido y una cafetera de capsulas.
Respuesta del Departamento de Calidad
Estimada Maria Isabel, muchas gracias por sus detallados comentarios sobre su experiencia en nuestra Casa Alcazar. Gracias por destacar la ubicación única y la comodidad de la propiedad. También agradecemos sus palabras positivas sobre nuestro personal, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Sobre el tamaño de las habitaciones, son originales de la vivienda. Se trata de una casa con encanto en el casco antiguo y se ha mantenido la distribución inicial. También nos gustaría aprovechar la oportunidad de confirmar que la casa cuenta con microondas. Nos hubiera gustado que contactase con nosotros durante su estancia para poder asistirles con cualquier duda que tenga. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas. Aija Teilane Departamento de Calidad
Situation géographique parfaite(!), vue sur les jardins de l´Alcázar Très belle maison Très spacieux étant donné que nous étions quatre - chacun sa chambre et salle de bains
Peut être légèrement bruyant mais n´empêche pas non plus de dormir Cuisine pas très bien "achalandée"... avec que peu de fourniture au niveau nourriture
Respuesta del Departamento de Calidad
Dear Sander, thank you for your wonderful review. It is such a pleasure for us to read that you enjoyed this unique property and have a great vacation memories.
Thank you for taking the time to give us your feedback. We really appreciate it and hope to see you again in the future.
Aija Teilane
Quality Department
Casa com muito charme, localizada em imóvel histórico.
pouco espaço para acomodar roupas e bagagens
Respuesta del Departamento de Calidad
Thank you for choosing our unique property for your stay in Seville.
We highly appreciate your comments regarding your personal experience with us and we hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
великолепное расположение, историческое здание, балкон с видом на сады алькасар. тихая улочка, хоть и рядом могут толпы туристов. хорошая коммуникация при заселении.
тесновато, не работал wifi (указанный ключ сети не принимался ни одним из устрройств), мусор нужно выносить самому, не проблема, но вот только контейнер указанный в инструкции - отсутствовал.
Respuesta del Departamento de Calidad
Thank you very much for your feedback. We hghly appreciate your comments.
We are glad to hear that you enjoyed this unique property and we are sorry for any imperfections you experienced during your stay. Also, we would like to point our that our teamis always available in case you need any assistance or information, it is a pleasure for us to assist our guests.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
mull musten wir am letzten tag selber jegentwo bringen
Respuesta del Departamento de Calidad
Muchas gracias por su comentario Vcitor. Lametamos que que hubiera ruido durante su estancia, tenga en cuenta que la casa se ubica en pleno centro de una ciudad con mucha vida como es Sevilla y es muy difícil estar completamente en silencio. No obstante, esperamos que pudiera disfrutar durante su estancia. Fátima - responsable de calidad de Genteel Home
Todo excelente! Ubicación, decoración, comodidad. Felicitaciones!
Thank you Genteel Homes
Respuesta del Departamento de Calidad
hank you very much for your review Andrew! It’s great to know you had a pleasant stay and enjoyed your time in our apartment! The apartment is located wall to wall with the Alcazar Palace, looking directly to its gardens, one of the oldest parts of the city, on the Jewesh quarter, and as it happens in other cities with the same type of quarters, it´s impossible to park, and this is whywe give recommendations of parkings close to the apartment. We hope you and your family have loved Sevilla, and would be pleased to have you back!
Respuesta del Departamento de Calidad
Merci beaucoup pour votre commentaire Malik!. Nous sommes heureux de savoir que vous avez apprécié votre séjour dans notre appartement. Nous regrettons que vous ayez été dérangé par le bruit de la rue. Séville est une ville avec beaucoup de vie et un peu d’agitation est parfois le prix à payer pour un endroit aussi magnifique que celui de notre maison. Genteel Home Team
Respuesta del Departamento de Calidad
Merci beaucoup de votre commentaire. Cela nous aide toujours à améliorer notre service aux clients. La Casa Alcázar est en fait une petite maison typique du quartier Santa Cruz, au centre ville de Sevilla. C´est pour cette raison qu´on doit bien comprendre cet aspect, puis qu´il s´agit d´une maison avec charme et histoire, mais c´est n´est pas une grande maison moderne entouré d´une ambience rurale. Malgré cela, la Casa Alcázar dispose de 4 chambres, 4 salles de bain complètes, une cuisine confortable et une très bonne salle. Tout rénouvélé et nouveau. En fait, on a eu des séjours pour 8 personnes et les guests sont toujours très satisfaits. Bien sûr, si vous nous l´auriez communiqué, on vous aura fourni des utensils de cuisine nécéssaires tout de suite. En tout cas, on vous remercie beaucoup votre visite et on est ravis de savoir que vous avez profité votre séjour.