Apartamento Castilla Terrace II

No ha dejado ningún comentario.

Great apartment, would be amazing location except current major building work nearby does disrupt on weekdays due to large crane overhead and noise while in use. Hopefully only a short term issue as otherwise great apartment and loved triana district.

Genteel Home: Dear Alison, we appreciate the time you took to share your feedback. Thank you very much for your comments, they help us to understand how our guests experience their stay with us.

We are glad to know that the apartment met your expectations and you took the advantage of its location in the beautiful Triana area, and we are sorry for any inconveniences you had due to the construction works, which are unfortunately beyond our control.

We hope to have the opportunity to welcome you back in near future again.

Aija Teilane
Quality Department

excellent, can’t really fault it!
super clean, excellent showers, really comfy beds. they got the hot tub ready for us to use, even though the ad said it would be in operation from April and we were there late March, which was lovely. Martha’s suggestions on food places were great.
something to stop the bathroom floors from getting wet from the showers would be good. no real faults to note.

Genteel Home: Dear Liam, thank you very much for your positive feedback.
We appreciate your kind words regarding our team efforts to make your stay more comfortable, it was a pleasure to assist you.

Thank you for choosing our apartment on this occation, we hope to have the opportunity to meet you again in not too distant future.

Aija Teilane
Quality Department

Fantastic apartment. Cannot recommend enough.

Espacio de la casa y ubicación. Flexibida y rapidez en el cambio de apartamento
El primer apartamento carecia de intimidad.

Genteel Home: Estimado Juan, muchas gracias por sus comentarios sobre su estancia con nosotros.

Por otra parte, nos gustaría darle las gracias por indicar que recibió un servicio rápido y eficiente al informar nuestro equipo de los inconvenientes que tuvieron con la distribución del apartamento reservado, ya que así pudimos intervenir en esta ocasión para que siguiera disfrutando de sus vacaciones con nosotros de forma más cómoda.
Para sus futuras reservas, por favor no dude en ponerse en contacto directamente con nuestro Departamento de Reservas, nuestro equipo le guiará en el proceso de reservar su alojamiento para poder ayudarles encontrar el apartamento que mas ajuste a sus necesidades y expectativas.

Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Very accommodating agent.
Lovely layout and clean. Very nice outdoor space.
The code to get into the property didn´t work sometimes. This resulted in having to spend one night elsewhere

Genteel Home: Dear Patrick, firstly we would like to thank you for choosing our apartment for your stay in Seville.

We highly appreciate your positive feedback and comments about the apartment and the received service during your stay. And we deeply regret the inconveniences you experienced due to the problems with the access to the building. It was something beyond our control, and we are thankful for your understanding and for appreciating our team´s efforts to find you other accomodation.

Once more we thank you for sharing your experience with us and hope to see you again in the future.

Aija Teilane
Quality Department

Magnifique appartement et terrace.
Quatier très agréable à proximité de tout avec le pont Isablel 2.

Logement en lui même parfait rien à redire. Équipement haut de gamme, propreté irréprochable, literie au top. Les surprises auxquelles vous pouvez vous attendre : - Arrivée 15h départ à 11h. il n´y a jamais eu le soleil sur le terrasse. - Lisez bien le descriptif avant de réserver, l´appartement se vente de disposer d´un jacuzzi mais il inutilisable la moitié de l´année ! - La grue juste au dessus de la terrasse qui fait des travaux jusqu´à 18h30 et reprend à 8h le lendemain - La personne du ménage ouvre la porte à 10h50 alors que nous sommes encore dans le logement et reste scotchée à la porte jusqu´à 11h, c´est désagréable.

Genteel Home: Dear Lucie,
Thank you for sharing your experience with us, and for pointing out the highlights of your stay. We also appreciate your concerns regarding your experience. We are sorry to hear that some aspects affected your stay in a negative way, and we are sorry for any inconveniences.

Thank you for making us your choice apartment, we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Très propre bon emplacement est calme

Nice apartment! Good location with a parking near by. Look carefully the dates if you want to use the spa.

Brand new appartment with terrace
The apartment is brand-new and luxurious. Fully equipped kitchen, roof terrace with jacuzzi (that is not available all year round unfortunately), 3 big tvs, comfy beds (although a bit short for people longer than 1.85m), 2 bathrooms with rainshower, washingmachine and dryer. Situated in a nice neighbourhood, close to bars, restaurants and market.
The pictures on Booking are a bit confusing. Apparently there are 2 apartments in different buildings. The one bedroom apartment is on the river side (number 40), with a riverview terrace. The two bedroom apartment is on the other side of the street (number 55). The terrace is lovely but has no view. Also there is no door between the bedrooms so there is no privacy. Too bad the jacuzzi wasn’t available in january. Would have happily paid an additional fee.

Genteel Home: Thank you very much for your feedback regarding your stay. We highly appreciate your comments as they help us to understand how our guests experience their stay with us. We would like to take this opportunity to point out that all the information regarding the apartment and its features and services is always updatedf online, in this case we are sorry to hear that for some reason you did not see the information regarding the jacuzzi. Also, in order to avoid any misunderstanding or misleading information, next time please do not hesitate to contact directly Genteel Home team, who will offer you a personalized booking guidance in order to make sure you make a reservation for the accommodation that best meets your needs and wishes. We hope to be able to welcome you back very soon. Aija Teilane Quality Department

Great, spacious location close to restaurants and sights. Hip neighborhood. Secure building, quiet. Would definitely stay here again!

Genteel Home: Thank you very much for your positive feedback.
We are delighted that our superior location was a highlight of your stay and you had a memorable stay.

Thank you for making us your choice accomodation in Seville, we look forward to your next visit.

Aija Teilane
Quality Department

La ubicación y el espacio del apartamento decorado con mucho gusto
Teníamos un teléfono de contacto de washap pero a veces las personas que nos respondían para resolver algún problema tardaban mucho o nos daban mensajes contradictorios.

Genteel Home: Muchas gracias por sus comentarios. Estamos muy contentos de leer que estuvo muy satisfecha con la excelente ubicación y decoración del apartamento. En Genteel Home valoramos mucho a nuestro personal, el cual está orientado al servicio al cliente, ya que somos plenamente conscientes de que sus interacciones con él tienen un impacto enorme en la experiencia global de las vacaciones en nuestros apartamentos. Tendremos en cuenta sus comentarios y verdaderamente sentimos que no se haya sentido lo suficientemente atendida en esta ocasión y nos comprometemos a modificar cualquier actuación que nos aleje de nuestro objetivo, el cual es que nuestros huéspedes se sientan atendidos y bienvenidos en todo momento. Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Aija Teilane Departamento de Calidad

Très Bon mais peu encore être amélioré
- Emplacement dans le quartier proche de tout et en même temps au calme - Tres bel appartement, bien équipé. Deuxième salle de bain un peu petite mais pratique avec wc
- Bizarrement alors que le standing de l’appartement est très bon, aucun livret d’accueil ( informations, plan, bonnes adresses… ) ni attention particulière - Pas de wifi pendant le séjour, très gênant malgré les bonnes intentions de Aija qui nous avait accueilli.

Genteel Home: Thank you for sharing your feedback on your recent holiday experience with us.

Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are essential in this process, therefore we highly value your time and constructive criticism.
We are sorry for the technical problems you encountered with the wifi connection during your stay. Our team did the best to fix it, but it was the problem of the whole building, all the internet connection system being affected by heavy rain. It was an eventual problem, and it is solved now.

We look forward to welcoming you back again very soon.

Aija Teilane,
Quality Department

Very nice flat. The whole flat is clean and functional. It provides everything you could think of. Great location, breakfast right downstairs and supermarket three minutes walk away. I would stay here again if I had the chance to go to Sevilla.

Tu casa era realmente perfecta, no te faltaba nada, la disfrutamos muchos Tus camas eran muy cómodas bravo. grasias